--- title: "Silvertrac Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Silvertrac Software the right EHS Management solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135436/Silvertrac-Software/reviews/" page_type: "reviews" language: "en" --- Silvertrac Software 4.7 (279) [View alternatives](https://www.capterra.com/p/135436/Silvertrac-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Silvertrac Software Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews JF Joshua F V.P. of Operations Security and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “Customer reports are great for accountability.“ May 22, 2023 RW Romaine W OwnerSecurity and Investigations, 2 - 10 employeesUsed the software for: Less than 6 months. “I can't cancel you guys even though it says cancel anytime if I needed you in the future I will be very reluctant to sign back up knowing that I will get charged multiple months after the request has been made and confirmed.“ September 3, 2023 WB Walt B OwnerSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “When it works it not that bad of reporting system.“ February 13, 2023 JC Joel C ManagerSecurity and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months. “Unnecessary information that geta emaild to clients.“ July 3, 2025 GB G. T. B OwnerSecurity and Investigations, 2 - 10 employeesUsed the software for: 1-2 years. “Over all the software has been a force multiplier and has brought a platform to make our company the most valued, efficient and productive to our customers.“ November 8, 2020 JC Joel C ManagerSecurity and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months. “Confusing emailing to clients.“ July 3, 2025 PP Pruet P Director of OperationsSecurity and Investigations, 11 - 50 employeesUsed the software for: 6-12 months. “The amount of customization that Silvertrac allows helps us compartmentalize out many sites and employee tasks.“ November 6, 2020 CP Cody P Technical Operations DirectorSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly.“ November 8, 2023 ## Showing most helpful reviews Showing 1-25 of 279 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Derick S. Managing Partner Used the software for: 2+ years ### "I have used Silvertrac for nearly a decade and am now currently using it for my own company." July 31, 2018 5.0 Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete. Pros The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view. Cons The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm. Review Source Joseph K. Business Development/Operations Manager Security and Investigations Used the software for: 2+ years ### "The quality of service has diminished..." July 15, 2021 4.0 Overall experience is good. But im starting to see and experience the decline in customer service. It used to be the main focus when I first started using the system early 2018. Pros The system itself is nice, could use some new features but overall we love the system and so do our clients... Customer service is good as well for the most part (not including sales). Cons Sales isnt so great. From what I hear they are extremely short handed. Ive been trying to get ahold of someone in sales for a week now. Tried calling the 888 number and it goes to voicemail saying no one is available. Sales team used to be the best, used to be responsive. Im unsure what happened. It's like once the company was sold to a bigger corporation the customer no longer mattered as much. Alternatives considered [The Report Management System](https://www.capterra.com/p/149947/The-Report-Management-System/) Reason for choosing Silvertrac Software It used to be the quality of service, but at this point im not quite sure. I might shop around to see whats out there. Someone's sales department will answer the call if S.T. wont... Review Source JC Joel C. Manager Security and Investigations Used the software for: Less than 6 months ### "Its abd ok product. " July 3, 2025 3.0 Good for beginners. Does not look professional enough. Would preferbto be able to add more color. . Pros Sinple to use. Simple for the guards to use. No much trainig needed to understand the system. Easy.. Cons Plain reports. Plain and boring reports. Confusing emailing to clients. Unnecessary information that geta emaild to clients. Reason for choosing Silvertrac Software Needed it quick. Dodnt look into other products Switched from [The Report Management System](https://www.capterra.com/p/149947/The-Report-Management-System/) More customization. More professional reports. Easybfor clients to revied the reports. Review Source PV Peter V. Operations Supervisor Ft. Worth Divison Security and Investigations Used the software for: 2+ years ### "Very user friendly." November 5, 2020 5.0 I an very satisfied as a customer. Pros The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system. Cons I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones. Alternatives considered [Trackforce Valiant](https://www.capterra.com/p/141676/TrackforceValiant/) Reason for choosing Silvertrac Software The price, the app being user friendly, plenty of how to videos and information found easily on the internet to answer question, Silvertrac staff being easily accessible to answer any and all questions. I highly recommend Silvertrac for all your security needs. Review Source BA Bryan A. Regional Manager Security and Investigations Used the software for: 2+ years ### "You guys are great!" August 16, 2019 5.0 The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well. Pros You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job! Cons I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes. Alternatives considered [TrackTik](https://www.capterra.com/p/132312/TrackTik/) Reason for choosing Silvertrac Software There was way to much going on with TrackTik's software. Way too many options. The interface was cluttered. Switched from [TrackTik](https://www.capterra.com/p/132312/TrackTik/) The technological advances that have been made since the Guard1Plus tour system came out made Silvertrac a no-brainer. GPS, photos, videos, real time reporting...of course I want that! Review Source Candie W. Office Manager Security and Investigations Used the software for: 6-12 months ### "Great Program! Could use a little improvement." August 9, 2019 3.0 Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed. Pros I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away. Cons The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later. Alternatives considered [TrackTik](https://www.capterra.com/p/132312/TrackTik/) Reason for choosing Silvertrac Software Silvertrac had a smaller onboarding and startup cost. Switched from [OfficerReports.com](https://www.capterra.com/p/145117/OfficerReports-com/) Silvertrac was a upgrade from Officer Reports. It was more reliable and easier to use. Review Source JP Jessica P. Branch Manager Security and Investigations Used the software for: 2+ years ### "Awesome Software, Awesome Staff!" August 13, 2019 5.0 Over extremely happy with the software I always tell potential clients that SilverTrac is my favorite tool that Vet-Sec uses! Greg is AMAZING!!! Always helpful and available when we need him the most! Pros What I like most about SilverTrac is the clean user-friendly interface! When I have to show a client or a potential client SilverTrac that is the first thing that they point out. We like how easy for them to get the information that they need. Cons At times I would like to see more ability to customize options, for example, if we only patrol a property 2 times a month there is no way to have a report send only when there is data available. Alternatives considered [Trackforce Valiant](https://www.capterra.com/p/141676/TrackforceValiant/) Reason for choosing Silvertrac Software I believe it was used as a comparison, I think our intentions were always to go with SilverTrac. Review Source IC Ismael C. QM/CEO Public Safety Used the software for: 2+ years ### "Amazing Product" January 16, 2021 5.0 Silvertrac has been an immeasurable investment for us. It has given our company the ability to compete with, and provide a superior guard service. It allows our officers to shine. +Small business. Pros Ease of setup, endlessly customizable to your needs. Great asset with time management for Personell. Allows operators to showcase team movements, and management of said team. Cons Payment portal is not linked to individual admin panel. Reason for choosing Silvertrac Software The cost of silvertrac was more affordable, and overall a better product/service. Whereas Traktik is more of a product with little to no service. Switched from [Lighthouse.io](https://www.capterra.com/p/202327/Lighthouse-io/) Teamsoftware ruined the small business feel of lighthouse... Review Source jT james T. Director of Operations Security and Investigations Used the software for: 2+ years ### "Supervising your Security Team has never been easier" November 5, 2020 5.0 Overall, I highly recommend this product to any Security company. Between the ease of use and fantastic customer service, it adds so much value to my company's product. Pros The software is easy to use and customize to your needs. The reports are fantastic. Very Professional looking and my Clients LOVE them. The accountability is a big selling point for new clients Cons can be glitchy at times- GPS markers dont always show up when updates are made. Alternatives considered [TrackTik](https://www.capterra.com/p/132312/TrackTik/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Silvertrac Software Ultimately, The customer service sold me. it is top notch and always available. Review Source CC Clinton C. CEO Security and Investigations Used the software for: 2+ years ### "Amazing Software and even greater Customer service." August 16, 2019 5.0 My clients love the fact that they can log into the system and review reports anytime. Pros Geofencing is not included with this software. I would really like to see that added Cons I love this software its better than trackforce or anything else out there Switched from [Trackforce Valiant](https://www.capterra.com/p/141676/TrackforceValiant/) Track force is very expensive and service is terrible Review Source RR Ruthie R. Silvertrac Coodinator Security and Investigations Used the software for: 2+ years ### "Comprehensive Reporting At It's Best!!" January 18, 2019 5.0 Since including the Silvertrac in our bids, I find that a level of energy rises. Explaining that not only can they keep a historical account of security items, but also utilize the Maintenance Module as a Risk Mitigation Tool and possible save money to our clients. We have found more success in our presentations. Most of our sites have only one or two officers during sporadic times and therefore not feasible to keep a supervisor on site. This system has helped us to manage our employees without having supervisors on site. Our reporting has been so comprehensive that has been frequently used in court hearings. Pros When presenting a bid for services, it is a great pleasure to show our Silvertrac Reporting system because it's an easy sell as so much bang for your buck! My enthusiasm becomes infectious as I describe all three modules encompassed, Security, Parking and Maintenance. My more detail oriented property managers get super excited to know that they can sign in and view real time reporting. I love that we can incorporate pictures and audio. If a specific issue catches your attention, the issue numbers are quick links to view, print and even email the a full report of the issue. The system is so user friendly. However, for those who may be less tech savvy, the customer service is excellent! Not only do they make it easy to ask them questions or report concerns, but there are quick links on each page that take you directly to a support website for that given page and topic. The website details how to do something and even provides video for visual learners. Additionally , should you need to talk to a live person to guide you through, a Customer Care Manager is at your disposal. With these resources at your fingertips anyone can become and expert and optimize usage in no time! As much as I enjoy using this system, I am even more excited to see there are some big changes coming in the very near future that will make the system even better. I sincerely encourage anyone looking for this type of software to consider Silvertrac. It is, in my opinion, truly the best! Cons It was super easy to write about the Pros and even ran out of space describing what I like! I was hard-pressed to come up with Cons. However, there are currently a few issues. First, when utilizing the software support website, I find that it is out of date. The pictures and video show earlier versions of the software and it can be confusing. Secondly, When an issue is assigned to an officer, that officer is the only one who can leave notes on open issues. It cannot be reassigned to the next officer working the site. Additionally, If we wanted all officers to make notes on BOLO items, it is not possible at this time. Sometimes, on our one man posts, we have officers who try to cheat the system and sign in and out but then leave the site. Currently, there is no way to tell in the GPS tracking unless they enter activity. HOWEVER.......Remember when I mentioned the "big changes" in the Pros section? Each of these issues are being addressed and changed to accommodate these shortfalls. The changes will be coming at the end of this month. Therefore, this will be become pretty much the perfect software. Review Source A(DL Anastasia (Dee Dee) L. Communications Supervisor Security and Investigations Used the software for: Less than 6 months ### "Comstock Protective Services" October 5, 2016 5.0 As a retired Public Safety Dispatch Supervisor and IT Project Manager, I was hired to facilitate the implementation of a Communications Center for a private security company looking to expand their patrol operations. My first job was to review their existing Guard Management Software, since there were lots of complaints with the Destiny Software System they were using, and to determine if it wasn't being utilized properly or simply wasn't designed to meet the company's needs. Destiny simply couldn't meet their needs. I compared several other programs and Silvertrac was in the top for consideration. Based on our needs, the Silvertrac functionality and their proposed price, it was an easy decision. Johnny Page worked with us and patiently and extensively answered all our questions and made several on-line workshops available to show us how the system worked. Considering the monthly price, which included 90 days of 1/2 off and a 90 day 100% money back guarantee, we couldn't NOT pick Silvertrac. Their written instructions, on-line video training material and webinars made the implementation of the new system very easy. I was even able to take their Mobile App user manual, insert our company's policies and personalized Issue Types, and create a .pdf that is issued to each officer who downloads the system. Their support team is outstanding. They answer quickly and never make me feel bad even when the problem or question is based on an error I made when setting or using a module. There are blogs and webinars that I constantly refer to other managers in our office. Their company is not just a software company that decided to write a program for the security industry. It is a Security oriented company that enjoys helping other Security companies with their product and lots of diversified support. I especially appreciate the efforts they put in to always trying to make the software better meet the needs of their customers. Our company now inserts several pages of Silvertrac's sales and demo screenshots into our business proposals when presenting a proposal to new clients. I highly recommend any security company look closely at Silvertrac. It just might help you become even more successful!! Pros The ease of implementation and the ease of use for Communications and field units. The functionality of the software. Cons Looking forward to more functionality in future releases. Review Source TM Tom M. COO Security and Investigations Used the software for: 2+ years ### "Will be a good fit for most security opperations" November 6, 2020 4.0 Overall I would recommend this product to any mid-size security company trying to streamline Operations and employee tracking. Pros silvertrac offers a wide variety of features that will work for most security operations. the customer service has been outstanding since day one. Cons like most of the security software companies in the market today after hours support is challenging. before purchasing this product make sure that the report will meet your customers needs, as the reports are relatively Limited in this software. Alternatives considered [GuardsPro](https://www.capterra.com/p/163920/Guardso/)[Trackforce Valiant](https://www.capterra.com/p/141676/TrackforceValiant/) Reason for choosing Silvertrac Software Price and functionality. Review Source WB Walt B. Owner Security and Investigations Used the software for: 2+ years ### "Unhappy with Silvertrac" February 13, 2023 4.0 Last two years has been getting worse we are thinking about switching because of the customer service. Pros When it works it not that bad of reporting system. Cons Customer Service has gone way down over the lat two years. Have a problem for almost a month has not been repaired and no one will call us back. Review Source SN Sean N. General Manager Security and Investigations Used the software for: 2+ years ### "Highly Recommend Silvertrac" August 19, 2019 5.0 Silvertrac has helped streamline the way we do our jobs. It's helped eliminate the need for multiple forms that now longer need to be printed. Clients like the ability to go online and see exactly what is happening on their sites. Pros Silvertrac's software is easy to use. The latest update improved upon an already great system. The GPS map has helped multiple times when a Client thought specific Officers weren't doing their jobs. Their customer service team is responsive and they take feedback to incorporate into the system. I've never had to wait to have an issue resolved or get extra assistance when needed. Cons There is a learning curve on the back end that can be time intensive, but once you have it down it's easy. They have a good set of learning tools to assist. Review Source DG Donny G. Director, Operations Environmental Services Used the software for: 1-2 years ### "Excellent Customer Service!" August 9, 2019 5.0 Given that we're not using the software for its intended purpose, I have to applaud its versatility. It's a user friendly app also. Most of all, the staff makes it a worth-while piece of software. They value their customers and it shows. Pros Working with rep has been a fantastic experience. He's professional, resourceful, and outgoing. He doesn't just fix items that need attention, but he spends the time to explain to you root cause and how to avoid it moving forward. The app is pretty quick to load data. I seldom observe a defect, although with any software, it happens. Cons \*\*\*Important Preface\*\*\* My company doesn't use this app for its intended purpose. It was designed for the security market. We're in waste management. I think the application looks a little dated. I feel like it may lack slightly in functionality like greater levels of report filtering and more customizable reports. Review Source MC Megan C. Accounting Assistant Security and Investigations Used the software for: 2+ years ### "Awesome, Silvertrac customer support is extremely helpful & responds very quickly. " April 28, 2017 5.0 It makes our security officers more accountable on what they do at each site. As we cannot personally supervise each and every single post/employee on a daily basis. Pros Reporting is simple and easy to read as we send the reports to clients. I can walk through with a client over the phone to show them how to access the specific information they need. I personally use silvertrac to bill our clients per patrol hit. Cons The price, which I feel is high. As a company, I feel we currently do not use the system to it's highest ability and we should utilize it for much more than tracking patrol hits. I use silvertrac to bill our clients, I wish there was a way to have the total number of hits printed at the bottom of the page so I don't have to count each one. Review Source Response from Trackforce April 28, 2017 Hi Megan, Thank you for your feedback! Just so there isn't any confusion, Silvertrac is priced based on the number of active devices being used, not users. But we'd love to work with you to help you get more out of the software! There is so much it can do to help deliver value (tracking gas logs, supervisor post inspections, guard tours for static sites, summary reports for quarterly reviews with your clients, and much more). Let's set you up with our customer success team to get things heading in the right direction. We'll have someone reaching out to you immediately. On your side, The Silvertrac Team DA Daniel A. Operation Manager Hospitality Used the software for: 2+ years ### "Great technology for security department in Hospitality Industry" November 5, 2020 5.0 Pros I really like the feature I can track and notice how long each Security Guard takes to do patrol on daily basis and shift. We went from an analog system to technology and made everyone more responsible as they had to make patrol with knowing there is a report being sent to me directly. Cons Sometimes I feel the android ios version needs some better polishing just like Apple IOS version which is bettered polished and definitely very good. Reason for choosing Silvertrac Software Silvertrac gave us the choice of buying our own phone also having our own plan not attach to their plan which other companies make a package deal and made their prices more expensive. Review Source TC Tranquelina C. Site Manager Security and Investigations Used the software for: 6-12 months ### "A Security Nerd's Dream Come True" April 11, 2019 5.0 We are scanning areas of the property where any problem has the potential to become a huge inconvenience. Silvertrac allows us to track trends with different issues and also hold ourselves accountable for completing our proper checks. Our overall experience and training with the SilverTrac support team has been seamless, encouraging and educational. Special Thanks to rep. superior customer service skills and teaching ability. It has been enlightening! Pros The software is very straight forward and user friendly. Even my most seasoned officers who were initially reluctant to the technological changes have mastered Silvertrac and appreciate all of the opportunities it offers. Cons A simple beta testing bump in the road that was cleared up quickly if there were anything at all. Then again this was mostly due to the specific android device we were using. One quick email to our Customer Success Manager and the problem was resolved in minutes. In the end we are happy to be part of the new updates! Review Source LA Larry A. Vice President Security and Investigations Used the software for: 2+ years ### "Future of Reporting" May 2, 2019 5.0 Overall - Silvertrac had greatly improved our efficiency and has made us a better company. Pros This software allows us to do away with paper reports. Reports are generated and sent automatically to our clients. This software allows pictures to be taken and inserted into reports. This software allows GPS tracking of our employees. Cons Automatic reports are not easily delivered. Clients must often add permissions via their IT departments. Clients get frustrated and end up not reading the reports. The method of tracking licenses is cumbersome and inefficient. Review Source MF Marisa F. Operation Manager Security and Investigations Used the software for: 2+ years ### "The programs allows me to give information to my clients quickly. Makes my job easy!" April 28, 2017 5.0 We where able to make the company grow with this software program being a huge selling point. Pros Amazing quality in pictures and audio when sending reports to clients. They love the automated reports they receive daily. Great selling point when trying to get new clients. The program makes it very easy to go to a unit and retrieve all the reports when a manager needs information. The parking program allows you to find license numbers easily when looking information for a client. The system uploads quickly. Cons That there is no search engine to make it easy to find names that have been used in the system. You cannot edit the system when you have entered information. You are also not allowed to change the color or fonts in the system as well. Review Source BD Brian D. Raytown Schools Resource Officer Supervisor Security and Investigations Used the software for: 2+ years ### "Not User Friendly for Operational Supervisor " November 6, 2020 4.0 The Silvertrac Software / Program is clearly not designed to support Operational Supervisors. It is probably very helpful for HR / Timekeepers/Other Administrative Support Positions. It is nearly useless because of its lack of User Friendly Functions as an Operational Scheduling Tool. Pros It mostly keeps track of members time. Cons You rely on Remote On Line training which is not helpful or effective for everyone. Providing In Person Training for the individuals that use the system would be helpful. Reason for choosing Silvertrac Software I did not and would not have chosen Silvertrac Review Source WH William H. Admin Security and Investigations Used the software for: 6-12 months ### "Review" November 5, 2020 4.0 Pros Parking and Reports on one platform. GPS verification. Ability to customize. Cons Field Users cannot see previous reports, view photos, or search issues. For example, the field user cannot search to see if a transient had been previously contacted. No way for the field user to add photos from the phone and only allows photos from inside the app. Back Office: Supervisor reviews of reports before they are submitted to the client. When we make changes the client can see those changes when they read their auto reports. Also, If a report was completed under the wrong property there is no way to change the property to the correct one. Also, would be nice to have a simpler way to switch between clients. Btw, I have so many more suggestions. I am willing to work with you if you are serious about making changes. Review Source SR Sergio R. Security Operations Supervisor Security and Investigations Used the software for: 2+ years ### "Great Tool for any Security Company" November 5, 2020 5.0 I am very satisfied with this product, seldom does it go down and it is greatly used. Pros I Love the ease of use. By the time all tabs have been selected the customer and supervisory staff already have all crucial initiating information on a report. Cons One thing that I and my staff wish to have is the ability to upload pictures on an issue currently being written instead of having to take a picture then and there. This will help improve violations reporting greatly. Reason for choosing Silvertrac Software Decision was made by my superiors Review Source CT Chris T. Used the software for: 2+ years ### "Longtime user Silvertrac Review" April 28, 2017 4.0 We use Silvertrac, with great results, on all of our sites that vary in environments, duties and functions. We are able to monitor remote operations with ease. Customers have the ability to receive the report they want when they want it. The Silvertrac team is always listening to our feedback and developing solutions that will fix any issue or suggestions we may have quickly. Pros Like the new DAR reports with pictures Cons Would like an incident report function that prompts for specific fields to be completed or filled in. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.