# Page 10 | Silvertrac Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Silvertrac Software the right EHS Management solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135436/Silvertrac-Software/reviews --- Silvertrac Software 4.7 (279) [View alternatives](https://www.capterra.com/p/135436/Silvertrac-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 10 - Reviews of Silvertrac Software ## Showing most helpful reviews Showing 226-250 of 279 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Ross M. Regional Manager Used the software for: ### "Most intuitive guard tour management and reporting tool I have used in 20+ yrs Security Career " February 19, 2016 5.0 Most intuitive guard tour management and reporting tool I have used in 20+ yrs Security Career I like the dispatch capability I find the real time reporting capabilities to be very useful and have impressed all my clients. It is laid out in a manner that is easy to use and user intuitive. Even my employees that are more technologically challenged find it easy to use and pick up. My clients also enjoy the real time reporting and viewing capabilities they have along with the ability to streamline guard reports and to dispatch security and facility maintenance issues appropriately in one place. Review Source Response from Trackforce February 19, 2016 Hey Ross, Thank you very much for the kind words! We are glad things are working out well for you and your customers. Please let us know if there is anything we can do to further assist your use of Silvertrac. And keep up the good work! SH Steve H. Courtesy Manager Real Estate Used the software for: Less than 6 months ### "Adding Value " June 22, 2016 5.0 After coming across SilverTrac software it is hard to believe we functioned without it. Being able to have all of our issues from maintenance to parking and everything in between in one easy to access place has been beneficial to our whole team. Furthermore, everyone I have spoken with who is a part of Silvertrac has been genuine and respectful. It is apparent they strive to add value to everyone they come in contact with. Pros I like the ability to submit pictures, notes, and recordings directly through the app. It's ease of use leaves little room for error. Review Source RV Riaan V. Founder & CEO Used the software for: ### "One Sec Solutions" March 17, 2015 4.0 We tested various similar products on the market, we looked at price, ease of use, functionality and support. In all areas Silvertrac came out on top! What we like most is the support, we love it to have direct access to the Founder and CEO to ask questions. His 25 years experience and willingness to share is exactly what we're looking for! The videos provide additional resources to assist us with learning all the different features. Chris and Johhny goes the extra mile to accommodate us on the other side of the world (South Africa) We recommend Silvertrac and the team to anyone looking for a great product with awesome features at a great price with excellent support! Review Source Response from Trackforce March 17, 2015 Riaan, it's been a pleasure working with you so far! Thank you for the kind words. We look forward to continuing our successful relationship! MS Mike S. CEO Security and Investigations Used the software for: Less than 6 months ### "For the most part great system. Easy to use" April 28, 2017 5.0 Pros Streamlined process, easy to use, great final reports. Photos are easy to upload. Great drop down menus Cons 1\. Reports are not able to be approved before it is sent. 2. Unable to use punctuation other than periods, commas. 3. At times system kicks you off Review Source CD Charles D. Owner Security and Investigations Used the software for: Less than 6 months ### "Better than Detex" April 28, 2017 5.0 I was turned on to Silvertrac through one of my clients. Now I use it for almost all of them. It's much better than handwriting out a report after each patrol round. And everything is printed out for my clients on their own computers! Great product so far!!! Pros Easy to use especially with Apple phones. Reports are easy to read and see pictures on them as well. Cons Sometimes my guards Android phones have trouble downloading from the play store. The qr reader doesn't appear on their screen sometimes. Review Source BS Bill S. Regional Director of Business Development Used the software for: ### "Simply a GREAT product and even a better team!!" March 16, 2015 5.0 Since 2009, I have had the unique opportunity to be a client,user, and educator of SilverTrac Software for my organizations and clients in various security markets. It was quickly clear to me then that this was the most impactful "go to" tool to utilize moving forward in the security industry. I can't say enough about its overall functionality and constant evolution of continued improvement throughout the years. Chris Anderson, Scott and the entire SilverTrac team strive to create a experience along with useful education and support to get you up and going, in the beginning or continue the partnership with a long term mentality to consistently move forward with the product. With SilverTrac, I am a "Raving Fan"!! Review Source Response from Trackforce March 16, 2015 We look forward to continuing our successful relationship. Thanks for sharing, Bill! SG Susan G. License Manager Used the software for: ### "Currently use QR codes but this webinar gave me some excellent added possibilities." February 17, 2016 4.0 One issue we have had is when we set up a property and one of our admins/dispatchers is not to receive email notifications for that particular property (we have set up all notifications to never) we still receive them. We have a Houston and Austin office so our Houston office is getting notifications for Austin and visa versa, we can't seem to figure out how to fix this issue. Other than this small issue we have found Silvertrac to be a extremely beneficial program for both our officers and our clients. I would love to beta test your message board or any other programs you are looking to add. Review Source Response from Trackforce February 19, 2016 Hey Susan, it sounds like there may be an error in the setup process of the notifications. Our customer success team is reaching out to get this resolved for you. Thank you for your feedback! OL Omar L. Used the software for: ### "No need to seek further software... " April 27, 2017 5.0 During my 10yrs in the Private Security Field, I've utilized various reporting software's, Silvertrac being one of them. There is no need to compare, as Silvertrac always stands out from the rest due to live issue monitoring, and the easy to use software. Working with Security and Parking Management for Residential Communities, Silvertrac is the perfect tool for parking enforcement, security documentation, and maintenance request. The software allows you to reference Issues with Units, and parking locations. When in doubt about a setting, the Customer Support Center is always prompt to respond to any inquiry, even my crazy requests... I truly enjoy utilizing Silvertrac in my day to day operations and believe it is the tool that makes my job successful. Thank you Silvertrac! Review Source rH robert H. Used the software for: ### "picture taking" April 11, 2017 3.0 the camera takes poor pictures. you have take at least pictures to get the right on. You can't go back and review what you have done. The notification alarm does not sound off at given time. Review Source Response from Trackforce April 11, 2017 Hi Robert, Thanks for leaving your feedback. A few things that might help: 1) The photos captured using Silvertrac rely on the camera on the phone. If you're having issues with picture quality try using a different device to see if that improves the photos. 2) The Notifications in Silvertrac are subject to the sound settings on the phone. If you have the phone on silent, or if you have disabled audible alerts on the phone, then notifications from Silvertrac will only vibrate and/or show a push notification on the phones lock screen. I hope these suggestions help! CP Chris P. Account Manager Used the software for: ### "This was EVERYTHING I didnt know I needed" February 19, 2016 5.0 We are a project still in growth, with many twists and surprises behind us and a few more I'm sure to come. At every stage I have been able to find a way with help from Scott with Tech support or Johnny himself. My site to date encompasses so many moving parts from stationary officers, to foot patrols, mobile patrols, and everything in between. Just when I think that we have reached the limit of what I can use the software for I find out that I am wrong and Johnny jumps right in there with the answer. I Honestly Recommend them and the software, and I cant wait to see what levels we take it to next. Review Source Response from Trackforce February 19, 2016 Wow! Thank you so much for the kind words Chris. We have enjoyed working with you and your team and look forward to continuing the relationship.. Keep up the good work! KB Kimberly B. Director of Administration Security and Investigations Used the software for: Less than 6 months ### "First 30 days with SilverTrac!!" August 12, 2016 5.0 Silvertrac has been like a dream come true for our company! Our officers are using the tool with such enthusiasm because it has made their daily activity reporting worry and stress free! I can't thank Johnny Page enough for his professionalism and outstanding customer service. He guided us through the entire process from start to finish. Pros The real time reporting is awesome! Cons We would love to integrate the software with time keeping to eliminate the need for two different systemS Review Source AM Alex M. Supervisor Maintenance Tech Security and Investigations Used the software for: Less than 6 months ### "something to think about" April 27, 2017 5.0 We have had this program for a bit now. It started with the mobile patrol units after a 3 weeks watching and see how it worked it was put in to play on standing site and expanding. the set up is way less complicated then it would seem. Support is fast to respond to any need. the how to videos well take care of most all questions that you would have and walk you though it well. Pros easy to use and Functional Accountability Cons have not found one other then its does not work with Samsung s7 edge Review Source GO Gabor O. CEO Security and Investigations Used the software for: I used a free trial ### "Fantastic & Easy to use " November 7, 2020 5.0 Excellent. Cant complain Pros I received great customer service with a an amazing overview of the software Pricing is great and the Software is easy to use Cons Easy of use. Great overview. Great features Reason for choosing Silvertrac Software By recommendation Review Source DT David T. Security Supervisor Higher Education Used the software for: Less than 6 months ### "My review of Silvertrac Software" September 7, 2019 5.0 Good so far Pros It is easy to use and integrated well with what we were previously using. Cons I was told that next year for the same 5 users I would have a significant price increase. Review Source GJ Gil J. Owner Used the software for: ### "Customer Friendly Security Software" March 16, 2015 5.0 I am very impressed by the Silvertrac software being utilized by the security company providing patrol services to my condominium complex. Specifically, as a person that values the versatility of today's technology I think that it is terrific that I can go on line to request security related services and shortly thereafter a security officer appears to resolve the problem. More importantly, I like that with our new parking program there is no more confusion as to who is assigned to which parking spot and that when guests come over it is easy for me to log in an get them a temporary parking pass. I wish we had this system years ago when I first moved in. Review Source Response from Trackforce March 16, 2015 Thank you for the kind words, Gil. We're glad to hear that Silvertrac is making life easier! DR Deborah R. Finance and Grants Manager Government Administration Used the software for: Less than 6 months ### "Silvertrac at a housing authority" August 28, 2019 5.0 Pros Silvertrac has been easy to use, is fairly intuitive, and the customer support has been amazing! Cons Silvertrac works better on Android devices, which our agency is not as familiar in using. Review Source JS Jose S. Chief of Security Security and Investigations Used the software for: Less than 6 months ### "Amazingly Priced and Software" April 28, 2017 5.0 I have been using Silvertrac for a month now, and the team and do not see us as customer but as a Partner. They make sure I am using the software right and tell me how to better use it. The pricing is amazing, Because I have an unlimited amount of Site which we all know in security and Parking is a big deal. Silvertrac has saved me well over a great amount a month when I switched over and its the best decision I have made. Pros The easy to use web portal and handle APP. Cons N/A Review Source ED Erika D. HR Manager Individual & Family Services Used the software for: 1-2 years ### "Helpful security system" October 13, 2017 4.0 Pros It's nice that they guards can upload pictures to confirm their whereabouts or to document an incident or hazard. Cons It's a little outdated and not very intuitive. The software seems very 90s but it does get the job done. Review Source BR Brian R. Operations Manager Security and Investigations Used the software for: Less than 6 months ### "Great Service" August 2, 2018 5.0 I have no complaints about the service so far, it is currently meeting all our needs and my clients are really liking it. Pros Customer Service from this company is great. They are always very helpful with trying to resolve any issues very quickly. Cons Some of the functionality of the system needs improvement. But I believe that the technicians are working hard at resolving and upgrading as things arise. Review Source JW James W. Co-Owner Security and Investigations Used the software for: Less than 6 months ### "Great Software" November 5, 2020 5.0 I found silvertrac through a friend of mine and love it, it has helped us get some extremely happy clients just by using this product. we are still a very small comp and only doing 1-2 jobs a month but this helps with showing a detailed report of everything going on plus the gps location tracking is a huge plus. Pros everything from detailed reports to the gps tracking, tagging and overall everything about it is great! Cons takes a bit to get used to, there is still a good amount i dont understand but if you check out the FAQ and tutorials you will learn it very well Reason for choosing Silvertrac Software best value and quality Review Source BH Bob H. Operations Manager Security and Investigations Used the software for: Less than 6 months ### "Rep. is the best!" August 10, 2019 4.0 Still testing it. Pros Multiple features allows for better reporting of real time events Cons Cost per user needs to be examined because it is quite costly Review Source nG nathan G. Site Supervisor Security and Investigations Used the software for: Less than 6 months ### "We use Silvertrack for security in a tech company with approx 2.5k employees. " April 28, 2017 5.0 It centralizes analytics. Pros It helps us keep track of issues relating to security and maintenance seamlessly through one integrated program. It easily incorporates most of what we do as security in one accessible program. Cons We would like to have more lines available to describe issues. We would also like a "post orders on the go" function. Review Source RS Rico S. CEO Used the software for: ### "Silvertrac and Growth" July 30, 2015 5.0 This is not your run of the mill reporting system for private security. This is an integral part of a competent business as it relates to marketing and accountability. The reports and various systems are solid and when it comes to word of mouth clients, this system allows my company to stand out better than a google ad. When it comes to accountability, my clients and I rely on this system to keep us honest in our reporting and documenting incidents. Simply wow. Review Source Response from Trackforce July 30, 2015 Thank you very much for the feedback Rico. We're really glad you've found the software useful and look forward to seeing more good things from you and your team in the future! Keep up the good work! JC John C. Site Security Manager Used the software for: ### "An effective tool that has helped us provide excellent service to our client. " February 19, 2016 5.0 Since we implemented Silver Trac in August 2015, our client has been very impressed with the immediate, real time reporting of issues. Our client contact was extremely impressed with receiving immediate notifications via email of important issues (with photos as necessary!). The Security Staff easily were able to begin using Silver Trac after a brief training period. Even Security Officers with marginal computer skills, have been able to quickly be acclimated to the very user friendly Silver Trac software. Our client, after seeing the great results with Silver Trac at our site, began to implement Silver Trac at all their other sites across the United States! Review Source RS Robert S. Operations Manager Security and Investigations Used the software for: Less than 6 months ### "Great Product!" November 6, 2020 5.0 Pros Very easy to use and easy to train my employees on how to use each feature. Cons Did not have any complaints about this software. Review Source Similar Products Featured