Average Ratings

3 Reviews
  • 2.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 1.5 / 5
    Customer Service

Product Details

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About Infor HMS

Optimize your day-to-day operations to deliver excellent guest service and take the steps necessary to increase profitability with SoftBrands HMS (hotel management system). With SoftBrands HMS, you get software designed specifically to meet the needs of hotel companies. You combine the enterprise power and streamlined workflow of a corporate res system with the immediate update capability of PMS into one solution. SaaS (hosted) or enterprise models available.


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Infor HMS Reviews Recently Reviewed!


HMS uploaded new features. Not too crazy about it.

Feb 12, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows.

Cons: Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing.

Overall: It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options.

Waste of time

Jan 11, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: You can choose a lot of different options to personnalize HMS for you hôtel.
The support is always friendly as I have to contact them almost every day (which is not a good point of course).

Cons: I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too.
Too much crashs on the system, the support knows some of them but they can't do anything about it...
Updates at any time without informations so you can't work for a moment and you don't even know what was the updates. Who made it, seriously ? Someone who's never at the front desk, for sure ! Sorry if there's mistakes, english is not my birth tongue.
If you have to change your software, definitely don't choose HMS. Infor needs to improve and works a lot on it !!

Expensive

Oct 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: Would like to upgrade to something else, but finding it difficult to find system with just the right amount of features as this one.

Pros: Reliable in performance, friendly support team, unique in that it offers features other programs don't.

Cons: No longer caters to smaller hotels. Using an old (2006) version called Portfolio at the moment, but I'm stuck in the past, as there are no upgrades/alternative options available.