# QuestionPro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about QuestionPro Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/135455/QuestionPro/ --- # QuestionPro Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QuestionPro ## What is QuestionPro? QuestionPro is a survey tool that helps organizations measure and manage customer experience (CX), employee engagement, and the pulse of the audience. It allows users to collect data and gain insights that help make data-driven decisions. The platform helps simplify the process of creating, distributing, and analyzing surveys. With multiple question types, users can build customized surveys for valuable insights. It offers ready-made templates and multiple distribution options, including email, social media, and mobile devices. QuestionPro's analytics dashboards provide in-depth reporting and data visualization, revealing trends and patterns. It includes enterprise-grade research tools, CX management, employee experience features, advanced survey logic such as branching, skip logic, and randomization. QuestionPro integrates with platforms including Salesforce and Tableau and supports multilingual surveys. Additioanlly, it offers offline capabilities for remote data collection. ## What is QuestionPro used for? [Survey](https://www.capterra.com/survey-software/)[Community](https://www.capterra.com/community-software/)[Market Research](https://www.capterra.com/market-research-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 533 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Pros & cons Comprehensive nonprofit survey solution Intuitive learning experience Recurring technical and usability problems Starting price $83 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Survey / 2026 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Community / 2026 - Employee Engagement / 2026 - Market Research / 2026 - Survey / 2026 Do you work for QuestionPro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.questionpro.com&name=QuestionPro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QuestionPro 4.8 (533) VS. [4.7 (2,909)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $83 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (532) Ease Of Use 4.7 (1,740) Value For Money 4.8 (430) Value For Money 4.5 (1,377) Customer Service 4.7 (475) Customer Service 4.5 (1,309) ## QuestionPro alternatives [4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (509)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) ## FAQs about QuestionPro Overview ### What problems does QuestionPro solve? QuestionPro solves slow, fragmented survey workflows by letting teams build multilingual, logic-driven surveys, distribute them across channels, and quickly turn responses into usable reports and exports. Nonprofits, researchers, program evaluators, HR teams, and event organizers use it to measure satisfaction, prove impact to funders, track participation, and improve services. Answer based on 454 reviews Overview ### Which roles and teams benefit most from QuestionPro? QuestionPro is most used by executive leaders, directors, founders, and operations teams that need reliable survey data to guide decisions. Research and program teams use it to collect feedback, measure outcomes, and evaluate initiatives, while managers and consultants rely on it to streamline reporting, stakeholder insights, and process improvements. Answer based on 524 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is QuestionPro built for? QuestionPro is designed for academic institutions, small and medium-sized businesses, and researchers, with 90% of reviewers from small businesses and 49% from non-profit organization management. It also serves education management at 5%, while enterprise and midsize organizations each account for 5% of reviewers. Answer based on 533 reviews Features and Usability ### What are the key features of QuestionPro? QuestionPro includes core survey creation tools like Survey Builder, customizable questions, question branching, skip logic, and templates. Reviewers also highlight data collection and reporting features such as mobile surveys, offline response collection, real-time analytics, dashboards, and data export, plus differentiators like multi-language support and integrations including API and SPSS exports. Answer based on 339 reviews Pricing ### How much does it cost and what fees or limitations are included? QuestionPro offers a free version and free trial, with paid plans starting at $83/user/month for Team Edition and $99/user/month for Advanced, both billed annually. Essentials is free for one user but limits responses and some notifications; reviewers call it economical, though some small teams find higher-tier features and extra seats pricey. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does QuestionPro integrate with? QuestionPro integrates with Calendly, MemberClicks, Squarespace, and Teachable in reviewer examples, and connects to business tools such as Google Sheets, HubSpot Marketing Hub, Salesforce Sales Cloud, and Tableau. It integrates with 13 third-party tools overall, spanning scheduling, websites, marketing, CRM, analytics, and reporting. Answer based on 25 reviews Getting Started and Support ### How easy is it to onboard and train a team on QuestionPro? QuestionPro is generally quick to onboard for teams creating basic surveys, especially nontechnical users and occasional contributors. It offers live online sessions, webinars, documentation, and videos for training. Reviewers say beginners learn the core workflow fast, while admins and users handling advanced logic, reporting, or deeper configuration need more time. Answer based on 56 reviews Getting Started and Support ### What customer support options does QuestionPro offer, and how do users rate the experience? QuestionPro offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as quick, accessible, and knowledgeable, with help available day or night. A smaller number report inconsistent answers, slower follow-up, or difficulty resolving more complex technical issues. Answer based on 150 reviews Security ### How does QuestionPro handle data security and access control? QuestionPro uses passwords, email restrictions, specific ID numbers, validation features, captcha, and occasional login codes to limit survey access and help verify respondents. It also offers controls such as deactivating IP collection and guaranteed anonymity, though some privacy features require higher-tier plans, and spam or access limits can still create data access issues. Answer based on 49 reviews ## Who uses QuestionPro? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 122 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 122 reviews Administrative 38% Administrative 38% Strategy & Operations 10% Education & Learning 8% Program & Project Management 8% Others 36% Top industries Based on 122 reviews Non-Profit Organization Management 82% Hospital & Health Care 6% Research 5% Environmental Services 4% Other 3% ## Pros and Cons Comprehensive nonprofit survey solution 97% positive reviews out of 104 Most reviewers describe nonprofit use as budget-friendly, feature-rich, and tailored for small organizations’ evaluation needs. Stephanie R. ED, 2 - 10 employees. "We have been using QuestionPro for some years and it meets all our program evaluation and research needs as a small nonprofit supporting mental health." Recurring technical and usability problems 70% negative reviews out of 30 Most users comment bugs and issues include login troubles, slow response times, glitches, and inconsistent customer support resolution. Amanda M. Area Director, 51 - 200 employees. "Some of the features such as saving results to PDF don't work fully and I haven't received the support needed to resolve the issue." Intuitive learning experience 96% positive reviews out of 45 Most reviewers find the training and learning curve manageable, with clear instructions and user-friendly navigation for beginners. Ruthie C. VP of Partnership, 11 - 50 employees. "I also appreciate that they offer webinars and online courses to help users learn about the platform and maximize their experience." Robust built-in analytics tools 96% positive reviews out of 24 Most users report analytics as thorough, easy to access, and essential for generating insightful reports and summaries. Meghan S. Executive Director, 2 - 10 employees. "Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. " ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers point to these as the top features buyers look for in survey software: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) QuestionPro supports all three of the features reviewers rank highest: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities allow teams to create tailored surveys, build and launch them efficiently, and turn response data into useful insights, helping businesses collect better feedback and make more informed decisions. Customizable Questions 4.8 (135) 94.07% of 135 reviewers that rated this feature as important or highly important It gives you the flexibility to tailor questions for diverse audiences and specific needs. Users think the customization options are easy to use, allowing for relevant, personalized surveys and seamless integration of existing or unique question formats. Survey Builder 4.8 (267) 78.65% of 267 reviewers that rated this feature as important or highly important With this capability, you can quickly create, modify, and customize surveys using an intuitive interface. Reviewers appreciate the flexibility, variety of question types, and ease of use, noting it saves time and supports both simple and complex survey needs. Data Import/Export 4.6 (227) 74.89% of 227 reviewers that rated this feature as important or highly important This aspect helps you easily export data in formats like Excel, PDF, and CSV for further analysis or sharing. Some reviewers find the process straightforward and versatile, though a few mention occasional issues with importing or incomplete exports. Access Controls/Permissions 4.6 (58) 51.72% of 58 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Data 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Reporting/Analytics 4.7 (250) 73.20% of 250 reviewers that rated this feature as important or highly important You benefit from real-time analytics, clear visualizations, and multiple export options. Reviewers appreciate the ease of generating, sharing, and customizing reports, highlighting the time saved and the usefulness of downloadable formats like PDF, Excel, and PowerPoint. QuestionPro 84 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Compare key metrics for the business against prominent players in the industry Leave comments and notes on documents for others to view Capability of a software or system to make decisions and perform actions based on specified conditions Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases It gives you the flexibility to tailor questions for diverse audiences and specific needs. Users think the customization options are easy to use, allowing for relevant, personalized surveys and seamless integration of existing or unique question formats. Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Removes data that is incomplete, inaccurate, or irrelevant from a dataset This aspect helps you easily export data in formats like Excel, PDF, and CSV for further analysis or sharing. Some reviewers find the process straightforward and versatile, though a few mention occasional issues with importing or incomplete exports. Protect sensitive data for digital privacy Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Assemble applications and processes by dragging over and arranging pre-built components Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Find & retrieve relevant data or documents Games or game-like elements to track progress and reward accomplishments Organize and edit a group of people's policy and members Send messages to multiple subscribers at the same time Comprehensive list that contains information and details of all the members associated with a particular organization or group Personalize text messages using templates and custom fields Access software remotely via mobile devices Notifications via mobile devices Distribute a survey via mobile devices Controls/tools to moderate the session Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Conduct and manage panel discussions for the purpose of market research Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group QuestionPro offers logic-based branching so surveys adapt to respondents’ answers. Reviewers indicate this makes surveys more relevant, shortens completion time, and helps target different groups, while also being easy to set up and modify. Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns You benefit from real-time analytics, clear visualizations, and multiple export options. Reviewers appreciate the ease of generating, sharing, and customizing reports, highlighting the time saved and the usefulness of downloadable formats like PDF, Excel, and PowerPoint. Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Apply statistical/mathematical models to sets of data Allow media to be embedded in the question or answer options With this capability, you can quickly create, modify, and customize surveys using an intuitive interface. Reviewers appreciate the flexibility, variety of question types, and ease of use, noting it saves time and supports both simple and complex survey needs. Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.7 (510) 4.7 Based on 510 reviews ## Pricing Value for money 4.8 (430) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135455/QuestionPro/pricing/) Surveys & Research- Team Edition $83.00 Per User,Per Month It includes: - SMS Invites - Custom Scripting‪ - Blocks and Randomization - Third-party Integrations - User Roles & Permissions - Gift Cards and Survey Rewards - Region Specific Data Centersoption to Host Your Data in USA - Dedicated Account Manager Surveys & Research- Advanced $99.00 Per User,Per Month It includes: - 35+ Question Types‪ - Panel Integration‪ - Email Alerts - Salesforce Integration‪ - Gap Analysis - Advanced Data Segmentation - CSS Customization and Your Own Domain Surveys & Research- Research Suite Custom Quote Available It includes: - Dedicated Success Manager - Multi User Collaboration - Auto-Translation - Question Randomization - FTP Support - Heatmaps - Custom Validation - Encryption - SSO Support Customer Experience Custom Quote Available It includes: - Sentiment Analysis - API Integration Employee Experience Custom Quote Available It includes: - 360 Degree Feedback - Track Churn and Retention Value for money 4.8 (430) 4.8 Based on 430 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Copper](https://www.capterra.com/p/141642/Copper/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (475) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (475) 4.7 Based on 475 reviews ## User reviews Overall rating 4.8 Based on 533 reviews Filter by rating 5(428) 4(91) 3(6) 2(3) 1(5) Mentioned topic Sorted by most recent JM Jared M. Web and Analytics Manager Performing Arts ### "Best survey service we've used in a long time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 Great. The set up was easy, the dashboard is laid out in an intuitive way, and the surveys are simple links that can be inserted into any text, button, images - whatever you'd like to use to start your customers off on their survey with you. And if you work in the nonprofit sphere, they are by far your best option! Pros The surveys are easy to set up, easy for our patrons to use, and provide valuable insight on our customer satisfaction, preferences, and more. By far the easiest to use surveys that we've utilized in the last decade. Cons The simplicity makes it easy to use, but the customization options for the aesthetics are sparse. Makes no real difference to me, though, as this is designed to be more utilitarian than sleek and modern. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Scott H. Treasurer, Director Non-Profit Organization Management ### "Great tool for non-profits!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 I would highly recommend QuestionPro! Their support for non-profits are an added bonus. This is a great tool that allows us to collect data to empower our messaging. Pros QuestionPro's ease of use, survey design and site navigation are top notch. I would definitely recommend this tool if you are looking for a web or email survey tool. Cons Some formatting had a little bit of a learning curve, but nothing too bad. Like any tool, you have to learn how to use it to get the most out of it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tom H. Research Manager Research ### "Great looking and easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2026 Easy to use, the account team are very responsive and supportive too. Been a huge improvement to our research services since moving to QuestionPro. Pros It's recent AI features are a great add-on. the surveys themselves continue to look fresh and modern and a pleasant UX for respondents. Cons depending on which edition you have, the inability to access certain question types can be a frustration but that's not really to do with the product - just the licence I am on Switched from [Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/) Price was increasing each year and it has been a while since we looked elsewhere. Found QPro and the price and survey UX options were very appealing, so we moved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Natasha M. Outreach Coordinator Education Management ### "LA, Inc. QP Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 9, 2026 QuestionPro helps LA, Inc. collect and compare pre- and post-workshop survey data from youth participants. This allows us to better understand what youth know before a workshop, what they learned afterward, and where they may still need additional support. It benefits us by making it easier to measure workshop impact, track participant progress, and use the data to improve future programming, reporting, and funding outcomes. Pros What I like best about QuestionPro is that it offers a strong all-around survey platform. The UI/UX is fairly easy to navigate, the integrations help streamline workflows, and the platform performs well for creating and managing surveys. From a pricing/ROI perspective, it can save time by keeping survey creation, data collection, and reporting in one place. I also appreciate the support/onboarding resources and the AI/intelligence features that help make insights easier to understand and act on. Cons What we dislike about QuestionPro is that some areas could feel more streamlined. The UI/UX can take time to learn, especially for new users, and some integrations may require extra setup or support. Performance can vary depending on survey complexity or reporting needs. Pricing may also be a concern if advanced features are only available on higher-tier plans. Support and onboarding could be more hands-on, and the AI/intelligence features may need clearer guidance to help users fully understand how to apply the insights. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We use this for other parts of our serveying Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Daniel C. Benefits and Compliance Manager Hospital & Health Care ### "QuestionPro review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 30, 2026 Pros Creating surveys and figuri g out the system was easy. Also, their Customer Service/Support team was very helpful and available. Cons I did not have any major issues with this platform though admittedly i did not use this platform to create an elaborate survey and mainly just needed to create a basic one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Chris B. Advocacy Associate Non-Profit Organization Management ### "Helpful resource for small teams " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2026 For us as a small non-profits, the service they provide is extremely helpful for our small team. Customer service is great. The software feels a little outdated, but nothing that hinders our use. Pros The platforms flexibility, analytics and reporting are very helpful for our small organization. Customer support is very responsive. Once, the website was down and QuestionPro had it back up and running within a couple hours. The range of questions available meets all of our needs. We love that the QR codes generated for the survey are static so we can use flyers/paper materials without having to update this code each time. Cons The design side can sometimes be difficult to navigate as someone with minimal experience in data collection. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [Doodle](https://www.capterra.com/p/142620/Doodle/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) To have a standardized software across all of our survey needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sheryl B. Marketing Director Non-Profit Organization Management ### "QuestionPro is number #1 in our book!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 May 20, 2026 Overall, questionpro is a true gift to use and we value being about to use it as a nonprofit organization. Pros QuestionPro is extremely reliable. I keep the perspective of our patrons at the forefront and helps our business improve with every survey. Cons They took away some of the functionality and features on the nonprofit option that were very valuable that we wish they would restore. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna G. President Non-Profit Organization Management ### "Amazing and easy to use for surveys both simple and complex" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 18, 2026 Pros The software is extremely easy to use. Great tools to create surveys that are complex. Easy and intuitive way of creating logic/skip patterns etc. The reporting is also great and easy to use. Cons Everything that we've come into contact with has been very simple and easy. They are great for nonprofits given their nonprofit rates. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) less expensive and a lot easier to use especially for more complex surveys that require skip logic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AZ Andrea Z. Chief Admin Officer Non-Profit Organization Management ### "Easy-to-Use Survey Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 My overall experience with QuestionPro has been very positive. It is an easy-to-use and reliable platform for creating and managing surveys, with intuitive survey design tools and useful features for collecting feedback. Their customer support is also very active and responds quickly to questions or requests, which makes the experience even better. Pros I liked most that QuestionPro is very easy to use, especially when designing surveys. The platform is intuitive, practical, and makes it simple to create, distribute, and manage surveys. I also really appreciate their active customer support, which responds quickly to questions and requests. Cons There is very little I disliked about QuestionPro. Some advanced features may take a bit of time to explore at first, but overall the platform is easy to use, reliable, and well supported. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing QuestionPro I chose QuestionPro because it is easy to use, especially for designing and managing surveys, while still offering practical features for collecting and analyzing feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Andreas P. Senior Researcher Research ### "Professional survey software for research, evaluation and higher education projects" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2026 Overall, our experience with QuestionPro has been very positive. We use QuestionPro in applied social science research, evaluations and stakeholder surveys involving HEIs. The software supports efficient survey administration and professional data collection workflows. We also appreciate the continuous development of the platform and the responsive support team. Pros QuestionPro is very useful for professional online surveys in research, evaluation and higher education projects. We especially appreciate the advanced survey logic, filtering options and the flexibility in designing complex questionnaires for different stakeholder groups. The platform is intuitive to use and works well for both smaller studies and larger surveys. Cons New users first need to explore the available functions and configuration options, as not all features are immediately intuitive. In the Non-Profit License, some more advanced question types and features are unfortunately not available. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched because of the Non-Profit License and the more modern survey interface and design options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135455/QuestionPro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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