# QuestionPro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about QuestionPro Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/135455/QuestionPro --- # QuestionPro Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QuestionPro ## What is QuestionPro? QuestionPro is a survey tool that helps organizations measure and manage customer experience (CX), employee engagement, and the pulse of the audience. It allows users to collect data and gain insights that help make data-driven decisions. The platform helps simplify the process of creating, distributing, and analyzing surveys. With multiple question types, users can build customized surveys for valuable insights. It offers ready-made templates and multiple distribution options, including email, social media, and mobile devices. QuestionPro's analytics dashboards provide in-depth reporting and data visualization, revealing trends and patterns. It includes enterprise-grade research tools, CX management, employee experience features, advanced survey logic such as branching, skip logic, and randomization. QuestionPro integrates with platforms including Salesforce and Tableau and supports multilingual surveys. Additioanlly, it offers offline capabilities for remote data collection. ## What is QuestionPro used for? [Survey](https://www.capterra.com/survey-software/)[Community](https://www.capterra.com/community-software/)[Market Research](https://www.capterra.com/market-research-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 532 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Pros & cons Comprehensive nonprofit survey solution Intuitive learning experience Recurring technical and usability problems Starting price $83 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Survey / 2026 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Community / 2026 - Employee Engagement / 2026 - Market Research / 2026 - Survey / 2026 Do you work for QuestionPro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.questionpro.com&name=QuestionPro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QuestionPro 4.8 (532) VS. [4.8 (486)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $83 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (531) Ease Of Use 4.9 (486) Value For Money 4.8 (429) Value For Money 4.8 (431) Customer Service 4.7 (474) Customer Service 4.7 (421) ## QuestionPro alternatives [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (2,893)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,246)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) ## FAQs about QuestionPro Overview ### What problems does QuestionPro solve? QuestionPro helps teams eliminate slow, manual survey workflows by making it easy to build multilingual, logic-based surveys, distribute them widely, and turn responses into usable reports. Nonprofits, researchers, educators, HR teams, and program managers use it to measure satisfaction, evaluate programs, track incomplete responses, and produce grant, accreditation, or stakeholder reporting faster. Answer based on 452 reviews Overview ### Which roles and teams benefit most from QuestionPro? QuestionPro is most used by executive leaders, program directors, consultants, and operations teams that need reliable survey data to guide decisions. Researchers and project managers use it to design studies, collect feedback, and analyze results, while HR and administrative staff support employee, stakeholder, and customer experience initiatives. Answer based on 522 reviews Overview ### What company size and industries is QuestionPro built for? QuestionPro is designed for academic institutions, small and medium sized businesses, and researchers, with 90% of reviewers from small businesses and 49% from non-profit organization management. It also serves education management at 5% and civic and social organizations at 4%, with limited enterprise and midsize adoption at 5% each. Answer based on 531 reviews Features and Usability ### What are the key features of QuestionPro? QuestionPro includes core survey creation tools like customizable questions, templates, skip logic, branching, and multilingual surveys. Differentiating features include offline response collection, mobile surveys, real-time analytics, customizable reports, and data export options such as Excel and SPSS, supporting both straightforward feedback collection and more complex research workflows. Answer based on 336 reviews Pricing ### How much does it cost and what fees or limitations are included? QuestionPro offers a free version and free trial, with paid plans starting at $83/user/month for Team Edition (5+ users, billed annually) and $99/user/month for Advanced. Essentials is free for one user but has limits like 200 monthly responses and fewer free features; reviewers call it cost-effective, though some SMBs find paid tiers pricey. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does QuestionPro integrate with? QuestionPro integrates with Calendly, MemberClicks, Squarespace, and Teachable in reviewer mentions, and connects to 10 third-party tools overall. Official catalog integrations also include Google Sheets, HubSpot Marketing Hub, Salesforce Sales Cloud, Zapier, Microsoft Power BI, and Tableau, covering scheduling, websites, CRM, analytics, and reporting. Answer based on 24 reviews Getting Started and Support ### How easy is it to onboard and train a team on QuestionPro? QuestionPro is generally quick to onboard for most teams, especially nontechnical users creating basic surveys. It offers live online sessions, webinars, videos, and documentation, plus help resources reviewers find useful. Admins and users working with advanced logic, reporting, or deeper features typically need more time to get comfortable. Answer based on 56 reviews Getting Started and Support ### What customer support options does QuestionPro offer, and how do users rate the experience? QuestionPro offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, accessible, and knowledgeable, with quick replies and helpful troubleshooting. Some reviewers, however, report inconsistent experiences, including delays, unresolved technical issues, and occasional confusion around feature availability. Answer based on 147 reviews Security ### How does QuestionPro handle data security and access control? QuestionPro uses survey access controls such as email restrictions, passwords, specific ID numbers, Captcha, and occasional login codes to limit participation and protect data. Reviewers also mention strong data protection protocols and the option to deactivate IP address collection, though anonymity and some controls may require higher-tier plans. Answer based on 47 reviews ## Who uses QuestionPro? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 138 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 138 reviews Administrative 40% Administrative 40% Strategy & Operations 10% Education & Learning 8% Program & Project Management 7% Others 35% Top industries Based on 138 reviews Non-Profit Organization Management 82% Hospital & Health Care 6% Research 5% Environmental Services 4% Other 3% ## Pros and Cons Comprehensive nonprofit survey solution 97% positive reviews out of 104 Most reviewers describe nonprofit use as budget-friendly, feature-rich, and tailored for small organizations’ evaluation needs. Stephanie R ED, 2 - 10 employees. "We have been using QuestionPro for some years and it meets all our program evaluation and research needs as a small nonprofit supporting mental health." Recurring technical and usability problems 70% negative reviews out of 30 Most users comment bugs and issues include login troubles, slow response times, glitches, and inconsistent customer support resolution. Amanda M Area Director, 51 - 200 employees. "Some of the features such as saving results to PDF don't work fully and I haven't received the support needed to resolve the issue." Intuitive learning experience 96% positive reviews out of 45 Most reviewers find the training and learning curve manageable, with clear instructions and user-friendly navigation for beginners. Ruthie C VP of Partnership, 11 - 50 employees. "I also appreciate that they offer webinars and online courses to help users learn about the platform and maximize their experience." Robust built-in analytics tools 96% positive reviews out of 24 Most users report analytics as thorough, easy to access, and essential for generating insightful reports and summaries. Meghan S Executive Director, 2 - 10 employees. "Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Survey Builder 4.8 (266) 78.57% of 266 reviewers that rated this feature as important or highly important With this capability, you can quickly create, modify, and customize surveys using an intuitive interface. Reviewers appreciate the flexibility, variety of question types, and ease of use, noting it saves time and supports both simple and complex survey needs. Reporting/Analytics 4.7 (249) 73.09% of 249 reviewers that rated this feature as important or highly important You benefit from real-time analytics, clear visualizations, and multiple export options. Reviewers appreciate the ease of generating, sharing, and customizing reports, highlighting the time saved and the usefulness of downloadable formats like PDF, Excel, and PowerPoint. Data Import/Export 4.6 (226) 74.78% of 226 reviewers that rated this feature as important or highly important This aspect helps you easily export data in formats like Excel, PDF, and CSV for further analysis or sharing. Some reviewers find the process straightforward and versatile, though a few mention occasional issues with importing or incomplete exports. Question Branching 4.7 (155) 65.16% of 155 reviewers that rated this feature as important or highly important QuestionPro offers logic-based branching so surveys adapt to respondents’ answers. Reviewers indicate this makes surveys more relevant, shortens completion time, and helps target different groups, while also being easy to set up and modify. Customizable Questions 4.8 (133) 93.98% of 133 reviewers that rated this feature as important or highly important It gives you the flexibility to tailor questions for diverse audiences and specific needs. Users think the customization options are easy to use, allowing for relevant, personalized surveys and seamless integration of existing or unique question formats. Data Analysis Tools 4.6 (138) 69.57% of 138 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software QuestionPro 84 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Compare key metrics for the business against prominent players in the industry Leave comments and notes on documents for others to view Capability of a software or system to make decisions and perform actions based on specified conditions Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases It gives you the flexibility to tailor questions for diverse audiences and specific needs. Users think the customization options are easy to use, allowing for relevant, personalized surveys and seamless integration of existing or unique question formats. Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Removes data that is incomplete, inaccurate, or irrelevant from a dataset This aspect helps you easily export data in formats like Excel, PDF, and CSV for further analysis or sharing. Some reviewers find the process straightforward and versatile, though a few mention occasional issues with importing or incomplete exports. Protect sensitive data for digital privacy Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Assemble applications and processes by dragging over and arranging pre-built components Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Find & retrieve relevant data or documents Games or game-like elements to track progress and reward accomplishments Organize and edit a group of people's policy and members Send messages to multiple subscribers at the same time Comprehensive list that contains information and details of all the members associated with a particular organization or group Personalize text messages using templates and custom fields Access software remotely via mobile devices Notifications via mobile devices Distribute a survey via mobile devices Controls/tools to moderate the session Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Conduct and manage panel discussions for the purpose of market research Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group QuestionPro offers logic-based branching so surveys adapt to respondents’ answers. Reviewers indicate this makes surveys more relevant, shortens completion time, and helps target different groups, while also being easy to set up and modify. Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns You benefit from real-time analytics, clear visualizations, and multiple export options. Reviewers appreciate the ease of generating, sharing, and customizing reports, highlighting the time saved and the usefulness of downloadable formats like PDF, Excel, and PowerPoint. Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Apply statistical/mathematical models to sets of data Allow media to be embedded in the question or answer options With this capability, you can quickly create, modify, and customize surveys using an intuitive interface. Reviewers appreciate the flexibility, variety of question types, and ease of use, noting it saves time and supports both simple and complex survey needs. Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.7 (509) 4.7 Based on 509 reviews ## Pricing Value for money 4.8 (429) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135455/QuestionPro/pricing/) Surveys & Research- Team Edition $83.00 Per User,Per Month It includes: - SMS Invites - Custom Scripting‪ - Blocks and Randomization - Third-party Integrations - User Roles & Permissions - Gift Cards and Survey Rewards - Region Specific Data Centersoption to Host Your Data in USA - Dedicated Account Manager Surveys & Research- Advanced $99.00 Per User,Per Month It includes: - 35+ Question Types‪ - Panel Integration‪ - Email Alerts - Salesforce Integration‪ - Gap Analysis - Advanced Data Segmentation - CSS Customization and Your Own Domain Value for money 4.8 (429) 4.8 Based on 429 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Copper](https://www.capterra.com/p/141642/Copper/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (474) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (474) 4.7 Based on 474 reviews ## User reviews Overall rating 4.8 Based on 532 reviews Filter by rating 5(427) 4(91) 3(6) 2(3) 1(5) Mentioned topic Sorted by most recent NM Natasha M. Outreach Coordinator Education Management ### "LA, Inc. QP Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 9, 2026 QuestionPro helps LA, Inc. collect and compare pre- and post-workshop survey data from youth participants. This allows us to better understand what youth know before a workshop, what they learned afterward, and where they may still need additional support. It benefits us by making it easier to measure workshop impact, track participant progress, and use the data to improve future programming, reporting, and funding outcomes. Pros What I like best about QuestionPro is that it offers a strong all-around survey platform. The UI/UX is fairly easy to navigate, the integrations help streamline workflows, and the platform performs well for creating and managing surveys. From a pricing/ROI perspective, it can save time by keeping survey creation, data collection, and reporting in one place. I also appreciate the support/onboarding resources and the AI/intelligence features that help make insights easier to understand and act on. Cons What we dislike about QuestionPro is that some areas could feel more streamlined. The UI/UX can take time to learn, especially for new users, and some integrations may require extra setup or support. Performance can vary depending on survey complexity or reporting needs. Pricing may also be a concern if advanced features are only available on higher-tier plans. Support and onboarding could be more hands-on, and the AI/intelligence features may need clearer guidance to help users fully understand how to apply the insights. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We use this for other parts of our serveying Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Daniel C. Benefits and Compliance Manager Hospital & Health Care ### "QuestionPro review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 30, 2026 Pros Creating surveys and figuri g out the system was easy. Also, their Customer Service/Support team was very helpful and available. Cons I did not have any major issues with this platform though admittedly i did not use this platform to create an elaborate survey and mainly just needed to create a basic one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Chris B. Advocacy Associate Non-Profit Organization Management ### "Helpful resource for small teams " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2026 For us as a small non-profits, the service they provide is extremely helpful for our small team. Customer service is great. The software feels a little outdated, but nothing that hinders our use. Pros The platforms flexibility, analytics and reporting are very helpful for our small organization. Customer support is very responsive. Once, the website was down and QuestionPro had it back up and running within a couple hours. The range of questions available meets all of our needs. We love that the QR codes generated for the survey are static so we can use flyers/paper materials without having to update this code each time. Cons The design side can sometimes be difficult to navigate as someone with minimal experience in data collection. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [Doodle](https://www.capterra.com/p/142620/Doodle/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) To have a standardized software across all of our survey needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sheryl B. Marketing Director Non-Profit Organization Management ### "QuestionPro is number #1 in our book!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 May 20, 2026 Overall, questionpro is a true gift to use and we value being about to use it as a nonprofit organization. Pros QuestionPro is extremely reliable. I keep the perspective of our patrons at the forefront and helps our business improve with every survey. Cons They took away some of the functionality and features on the nonprofit option that were very valuable that we wish they would restore. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna G. President Non-Profit Organization Management ### "Amazing and easy to use for surveys both simple and complex" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 18, 2026 Pros The software is extremely easy to use. Great tools to create surveys that are complex. Easy and intuitive way of creating logic/skip patterns etc. The reporting is also great and easy to use. Cons Everything that we've come into contact with has been very simple and easy. They are great for nonprofits given their nonprofit rates. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) less expensive and a lot easier to use especially for more complex surveys that require skip logic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AZ Andrea Z. Chief Admin Officer Non-Profit Organization Management ### "Easy-to-Use Survey Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 My overall experience with QuestionPro has been very positive. It is an easy-to-use and reliable platform for creating and managing surveys, with intuitive survey design tools and useful features for collecting feedback. Their customer support is also very active and responds quickly to questions or requests, which makes the experience even better. Pros I liked most that QuestionPro is very easy to use, especially when designing surveys. The platform is intuitive, practical, and makes it simple to create, distribute, and manage surveys. I also really appreciate their active customer support, which responds quickly to questions and requests. Cons There is very little I disliked about QuestionPro. Some advanced features may take a bit of time to explore at first, but overall the platform is easy to use, reliable, and well supported. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing QuestionPro I chose QuestionPro because it is easy to use, especially for designing and managing surveys, while still offering practical features for collecting and analyzing feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Andreas P. Senior Researcher Research ### "Professional survey software for research, evaluation and higher education projects" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2026 Overall, our experience with QuestionPro has been very positive. We use QuestionPro in applied social science research, evaluations and stakeholder surveys involving HEIs. The software supports efficient survey administration and professional data collection workflows. We also appreciate the continuous development of the platform and the responsive support team. Pros QuestionPro is very useful for professional online surveys in research, evaluation and higher education projects. We especially appreciate the advanced survey logic, filtering options and the flexibility in designing complex questionnaires for different stakeholder groups. The platform is intuitive to use and works well for both smaller studies and larger surveys. Cons New users first need to explore the available functions and configuration options, as not all features are immediately intuitive. In the Non-Profit License, some more advanced question types and features are unfortunately not available. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched because of the Non-Profit License and the more modern survey interface and design options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Andrew H. Library Director Government Administration ### "Simple and Easy to use for a small organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 11, 2026 Pros The product is very easy to use for a small organization like ours. The AI tools also make it easy to build out a professional-looking survey. The product works well on desktop and mobile. Cons The product can be a little difficult when mapping questions and paths - but once you have it figured out, it is easy to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Amanda S. Certified Child Life Specialist Hospital & Health Care ### "User-friendly and Easy for Small Organizations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 7, 2026 Pros Our organization loves the ease of use in creating surveys for our membership. The design options are user friendly and our survey recipients have also reported ease of use. Cons QuestionPro meets all of our organization's needs. There is nothing that we dislike about the product. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) QuestionPro allows us to create more surveys and have more responses than SurveyMonkey did for the same cost/plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Christopher M. Data Manager Religious Institutions ### "Robust and User Friendly Option for Detailed Surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 The product has been very easy to use. We need it once a year (usually), and it's so easy to take last year's survey, tweak it, and send it out to a new batch of participants. Pros Setting up a normal survey is very straightforward. As you dig deeper, you can unlock more complex input logic, branching, and a bunch of other options to add a richer experience for participants. Security measures and validation features are also robust, offering a host of options to ensure you get input from the people you want. It makes me look like a miracleworker to my staff when I tell them that we can use QuestionPro to put up a professional-looking survey, then take the results from this 3rd party software and upload them back to our CRM, using an embedded ID to link it back to our records. Cons The process to renew non-profit licenses is a bit cumbersome. I would much prefer a discounted non-profit option to the free license that requires additional steps every year for renewal. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing QuestionPro Embedded ID and Import/Export Functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135455/QuestionPro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs QuestionPro](https://www.capterra.com/compare/135455-201674/QuestionPro-vs-Enquetes-Maken)[Google Forms vs QuestionPro](https://www.capterra.com/compare/135455-176571/QuestionPro-vs-Google-Forms)[SurveyMonkey vs QuestionPro](https://www.capterra.com/compare/135455-253516/QuestionPro-vs-SurveyMonkey)[Jotform vs QuestionPro](https://www.capterra.com/compare/135455-158456/QuestionPro-vs-JotForm-4-0) [SurveySparrow vs QuestionPro](https://www.capterra.com/compare/135455-168823/QuestionPro-vs-SurveySparrow)[Typeform vs QuestionPro](https://www.capterra.com/compare/135455-137289/QuestionPro-vs-Typeform)[Alchemer vs QuestionPro](https://www.capterra.com/compare/72549-135455/Alchemer-vs-QuestionPro)