--- title: "QuestionPro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QuestionPro Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/135455/QuestionPro/" page_type: "product" language: "en" --- # QuestionPro Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QuestionPro ## What is QuestionPro? QuestionPro is a survey tool that helps organizations measure and manage customer experience (CX), employee engagement, and the pulse of the audience. It allows users to collect data and gain insights that help make data-driven decisions. The platform helps simplify the process of creating, distributing, and analyzing surveys. With multiple question types, users can build customized surveys for valuable insights. It offers ready-made templates and multiple distribution options, including email, social media, and mobile devices. QuestionPro's analytics dashboards provide in-depth reporting and data visualization, revealing trends and patterns. It includes enterprise-grade research tools, CX management, employee experience features, advanced survey logic such as branching, skip logic, and randomization. QuestionPro integrates with platforms including Salesforce and Tableau and supports multilingual surveys. Additioanlly, it offers offline capabilities for remote data collection. ## What is QuestionPro used for? [Survey](https://www.capterra.com/survey-software/)[Community](https://www.capterra.com/community-software/)[Market Research](https://www.capterra.com/market-research-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 541 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Pros & cons Comprehensive nonprofit survey solution Intuitive platform with quick learning Frequent technical and usability problems Starting price $83 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Survey / 2026 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Community / 2026 - Employee Engagement / 2026 - Market Research / 2026 - Survey / 2026 Do you work for QuestionPro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.questionpro.com&name=QuestionPro) Rating Breakdown 4.8 +− Features4.7 Value for Money4.8 Ease of Use4.6 Customer Service4.7 Rating Breakdown 4.8 Features4.7 Value for Money4.8 Ease of Use4.6 Customer Service4.7 ## QuestionPro Reviewers Verdict Updated September 2026 AI summary - QuestionPro is well-suited for nonprofits, small teams, and organizations needing flexible survey creation and reporting tools. - Users most consistently value its intuitive survey builder, customizable question options, and accessible analytics that support both basic and complex needs. - It helps teams quickly create, distribute, and analyze surveys, enabling data-driven decisions and efficient program evaluation. - Some key downsides are an annual nonprofit renewal process that can be cumbersome, periodic technical issues, and some feature restrictions on nonprofit plans. - It fits organizations prioritizing affordability and survey flexibility, though those needing advanced features or smoother renewals may want to weigh alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QuestionPro 4.8 (541) VS. [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $83 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (540) Ease Of Use 4.7 (1,773) Value For Money 4.8 (438) Value For Money 4.5 (1,403) Customer Service 4.7 (481) Customer Service 4.5 (1,334) ## QuestionPro alternatives [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (542)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) ## FAQs about QuestionPro Overview ### What problems does QuestionPro solve? QuestionPro solves slow, fragmented survey workflows by letting teams build multilingual, logic-driven surveys, distribute them across channels, and quickly turn responses into usable reports and exports. Nonprofits, researchers, program evaluators, HR teams, and event organizers use it to measure satisfaction, prove impact to funders, track participation, and improve services. Answer based on 454 reviews Overview ### Which roles and teams benefit most from QuestionPro? QuestionPro is most used by executive leaders, directors, founders, and operations teams that need reliable survey data to guide decisions. Research and program teams use it to collect feedback, measure outcomes, and evaluate initiatives, while managers and consultants rely on it to streamline reporting, stakeholder insights, and process improvements. Answer based on 524 reviews Overview ### What company size and industries is QuestionPro built for? QuestionPro is designed for academic institutions, small and medium-sized businesses, and researchers, with 90% of reviewers from small businesses and 49% from non-profit organization management. It also serves education management at 5%, while enterprise and midsize organizations each account for 5% of reviewers. Answer based on 533 reviews Features and Usability ### What are the key features of QuestionPro? QuestionPro includes core survey creation tools like Survey Builder, customizable questions, question branching, skip logic, and templates. Reviewers also highlight data collection and reporting features such as mobile surveys, offline response collection, real-time analytics, dashboards, and data export, plus differentiators like multi-language support and integrations including API and SPSS exports. Answer based on 339 reviews Pricing ### How much does it cost and what fees or limitations are included? QuestionPro offers a free version and free trial, with paid plans starting at $83/user/month for Team Edition and $99/user/month for Advanced, both billed annually. Essentials is free for one user but limits responses and some notifications; reviewers call it economical, though some small teams find higher-tier features and extra seats pricey. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does QuestionPro integrate with? QuestionPro integrates with Calendly, MemberClicks, Squarespace, and Teachable in reviewer examples, and connects to business tools such as Google Sheets, HubSpot Marketing Hub, Salesforce Sales Cloud, and Tableau. It integrates with 13 third-party tools overall, spanning scheduling, websites, marketing, CRM, analytics, and reporting. Answer based on 25 reviews Getting Started and Support ### How easy is it to onboard and train a team on QuestionPro? QuestionPro is generally quick to onboard for teams creating basic surveys, especially nontechnical users and occasional contributors. It offers live online sessions, webinars, documentation, and videos for training. Reviewers say beginners learn the core workflow fast, while admins and users handling advanced logic, reporting, or deeper configuration need more time. Answer based on 56 reviews Getting Started and Support ### What customer support options does QuestionPro offer, and how do users rate the experience? QuestionPro offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as quick, accessible, and knowledgeable, with help available day or night. A smaller number report inconsistent answers, slower follow-up, or difficulty resolving more complex technical issues. Answer based on 150 reviews Security ### How does QuestionPro handle data security and access control? QuestionPro uses passwords, email restrictions, specific ID numbers, validation features, captcha, and occasional login codes to limit survey access and help verify respondents. It also offers controls such as deactivating IP collection and guaranteed anonymity, though some privacy features require higher-tier plans, and spam or access limits can still create data access issues. Answer based on 49 reviews ## Who uses QuestionPro? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive nonprofit survey solution 97% positive reviews out of 106 Most reviewers indicate nonprofit use is affordable, feature-rich, and supports program evaluation and fundraising efforts. Stephanie R. ED, 2 - 10 employees. "We have been using QuestionPro for some years and it meets all our program evaluation and research needs as a small nonprofit supporting mental health." Frequent technical and usability problems 70% negative reviews out of 30 Most reviewers report bugs and issues, including login problems, slow performance, and inconsistent customer support response. Amanda M. Area Director, 51 - 200 employees. "Some of the features such as saving results to PDF don't work fully and I haven't received the support needed to resolve the issue." Intuitive platform with quick learning 96% positive reviews out of 45 Most reviewers describe training and learning curve as manageable, with easy navigation and helpful onboarding resources. Ruthie C. VP of Partnership, 11 - 50 employees. "I also appreciate that they offer webinars and online courses to help users learn about the platform and maximize their experience." Robust built-in analytics tools 96% positive reviews out of 24 Most reviewers find analytics provide valuable, easy-to-access insights, supporting reporting and data-driven decisions. Meghan S. Executive Director, 2 - 10 employees. "Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. " ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers point to these as the top features buyers look for in survey software: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) QuestionPro supports all three of the features reviewers rank highest: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities allow teams to create tailored surveys, build and launch them efficiently, and turn response data into useful insights, helping businesses collect better feedback and make more informed decisions. Customizable Questions 4.8 (138) 94.20% of 138 reviewers that rated this feature as important or highly important QuestionPro offers you extensive flexibility to tailor questions for varied audiences and needs. Users think the customization options are easy to use, allow precise wording, and support diverse formats, making surveys more relevant and effective for different programs. Survey Builder 4.8 (273) 79.12% of 273 reviewers that rated this feature as important or highly important With this capability, you can quickly create, modify, and manage surveys using an intuitive, flexible interface. Reviewers appreciate the ease of building diverse surveys, the variety of question types, and the ability to adapt surveys for different contexts and devices. Reporting/Analytics 4.7 (257) 73.54% of 257 reviewers that rated this feature as important or highly important You get robust reporting and analytics tools for real-time insights and easy data sharing. Reviewers appreciate the variety of export formats, clear visuals, and the ability to segment and present data quickly, saving time and improving communication with stakeholders. Real-Time Data 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Data Import/Export 4.6 (231) 75.32% of 231 reviewers that rated this feature as important or highly important This aspect lets you easily export data in multiple formats like Excel, PDF, and CSV for further analysis or sharing. Reviewers indicate exporting is simple and versatile, though a few mention occasional issues with imports or incomplete exports. Question Branching 4.7 (161) 66.46% of 161 reviewers that rated this feature as important or highly important It gives you the power to personalize survey paths based on responses, streamlining the experience for each participant. Some reviewers find branching intuitive, easy to set up, and valuable for building complex, targeted surveys that gather more meaningful data. QuestionPro 84 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Benchmarking: Compare key metrics for the business against prominent players in the industry - Commenting/Notes: Leave comments and notes on documents for others to view - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: QuestionPro offers you extensive flexibility to tailor questions for varied audiences and needs. Users think the customization options are easy to use, allow precise wording, and support diverse formats, making surveys more relevant and effective for different programs. - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Cleansing: Removes data that is incomplete, inaccurate, or irrelevant from a dataset - Data Import/Export: This aspect lets you easily export data in multiple formats like Excel, PDF, and CSV for further analysis or sharing. Reviewers indicate exporting is simple and versatile, though a few mention occasional issues with imports or incomplete exports. - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - Gamification: Games or game-like elements to track progress and reward accomplishments - Group Management: Organize and edit a group of people's policy and members - Mass Texting: Send messages to multiple subscribers at the same time - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Moderation: Controls/tools to moderate the session - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Panel Management: Conduct and manage panel discussions for the purpose of market research - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: It gives you the power to personalize survey paths based on responses, streamlining the experience for each participant. Some reviewers find branching intuitive, easy to set up, and valuable for building complex, targeted surveys that gather more meaningful data. - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: You get robust reporting and analytics tools for real-time insights and easy data sharing. Reviewers appreciate the variety of export formats, clear visuals, and the ability to segment and present data quickly, saving time and improving communication with stakeholders. - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Statistical Analysis: Apply statistical/mathematical models to sets of data - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: With this capability, you can quickly create, modify, and manage surveys using an intuitive, flexible interface. Reviewers appreciate the ease of building diverse surveys, the variety of question types, and the ability to adapt surveys for different contexts and devices. - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.7 (518) 4.7 Based on 518 reviews ## Pricing Value for money 4.8 (438) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135455/QuestionPro/pricing/) Surveys & Research- Team Edition $83.00 Per User,Per Month It includes: - SMS Invites - Custom Scripting‪ - Blocks and Randomization - Third-party Integrations - User Roles & Permissions - Gift Cards and Survey Rewards - Region Specific Data Centersoption to Host Your Data in USA - Dedicated Account Manager Surveys & Research- Advanced $99.00 Per User,Per Month It includes: - 35+ Question Types‪ - Panel Integration‪ - Email Alerts - Salesforce Integration‪ - Gap Analysis - Advanced Data Segmentation - CSS Customization and Your Own Domain Surveys & Research- Research Suite Custom Quote Available It includes: - Dedicated Success Manager - Multi User Collaboration - Auto-Translation - Question Randomization - FTP Support - Heatmaps - Custom Validation - Encryption - SSO Support Customer Experience Custom Quote Available It includes: - Sentiment Analysis - API Integration Employee Experience Custom Quote Available It includes: - 360 Degree Feedback - Track Churn and Retention Value for money 4.8 (438) 4.8 Based on 438 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Freshsales](https://www.capterra.com/p/155563/Freshsales/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (481) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (481) 4.7 Based on 481 reviews ## User reviews Overall rating 4.8 Based on 541 reviews Filter by rating 5(436) 4(91) 3(6) 2(3) 1(5) Mentioned topic Sorted by most recent JB Jeff B. Executive Director Education Management ### "Great for Small NonProfit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2026 QuestionPro has been our research software for over 5 years now and we are excited to continue to grow our research initiatives with its support. Pros QuestionPro has been a great tool for our small non profit to generate sophisticated research work that we couldn't do otherwise. It allows advanced researchers or relatively inexperienced staff to our work with ease and successfully Cons QuestionPro can sometimes be a challenge for someone who used it infrequently but overall I have been very pleased. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Needed a more robust research/survey tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Rita Mae R. Executive Director Arts and Crafts ### "Stop Struggling with Surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 31, 2026 It's been great. I can't rate customer support, because I've never actually had an issue I needed to contact anyone about. Pros I've found conditional questions a real struggle in Google Surveys, which is why we switched to QuestionPro. I'm glad we did! I also like the clean look of QuestionPro. Cons Let's face it, gathering customer feedback is hard. You create the most streamlined process you can to get just the data you need, and you still get little response. This isn't an issue with QuestionPro, it's the nature of the game, but if you think you'll get QuestionPro and your survey woes are over, you're wrong. Only your unnecessary woes are over, so now you can concentrate on engaging clients in the process. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google Forms didn't look very professional and creating branched questions felt nearly impossible. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing QuestionPro QuestionPro seems more professional than other options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Bob L. Executive Director Non-Profit Organization Management ### "A+ Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 25, 2026 Great. I'd recommend them to anyone. Customer service is available to assist with any needed services. Pros Level of services are deep. They have what you are looking for... guaranteed. If they don't have it, you don't need it. Cons A bit of a learning curve but great customer service and functionality of site. The report feature is very thorough. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Great switch. Very happy. Question Pro has much more functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Lourdes T. Parent Educator Non-Profit Organization Management ### "A Powerful and Reliable Platform for Surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 Overall, my experience with QuestionPro has been positive. It’s a reliable, feature‑rich platform that supports both basic and complex research needs. The combination of strong customer support, flexible design tools, and powerful analytics makes it a valuable solution for organizations looking to gather meaningful feedback and improve engagement. Pros I appreciate the platform’s versatility, from simple surveys to advanced analytics and employee engagement tools. The interface is clean, and the reporting dashboards make insights easy to understand and share with stakeholders. QuestionPro offers a wide range of features at a competitive price. Brand customization is flexible. You can easily add your logos. Surveys and dashboards work well on mobile. Respondents can complete surveys easily from any device. Cons Some advanced features can feel overwhelming at first, and certain customization options require a bit of a learning curve. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reasons for choosing QuestionPro The main reason is that QuestionPro offers a full research and engagement platform, while Google Forms is only a basic form builder. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jordyn C. Vice President of Technology Non-Profit Organization Management ### "Great Program for Surveys!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 18, 2026 My overall experience has been good with QuestionPro. I've been using it for over 5 years now and have not had to contact support for any reason. Pros You are able to categorize your surveys into different folders, which helps keep everything organized. Cons When working on the survey descriptions, sometimes the text formatting can be a little wonky. If you paste in text, it reverts everything you've done back to the default, forcing you to restart. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Stephanie M. President and Founder Non-Profit Organization Management ### "Great tool to help you collect and analyze critical data!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 They've been extremely generous with their non-profit discount and the support has been VERY helpful! Pros I love how easy and intuitive the platform is for non-researchers! I also like that I can easily apply my organization's branding, which makes our audience immediately trust the survey's authenticity. Cons The only thing I don't like is the export function--it's a little clunky but I'm still able to download the data. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing QuestionPro Cost-effective, ease of use, and ability to add our own branding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Anne S. Vice President, Operations Non-Profit Organization Management ### "Valuable resource that elevates your organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 QuestionPro has elevated our surveys. We can even have the responders sign so it can be used for annual conflict of interest declarations. Pros Easy to use for both the designer and the responder, with many recommendations to help with the creation of surveys and polls. Support team is quick to respond the few times I've had to ask for help. Cons While it is great that nonprofits get a free seat, everything needs to be done by me unless I want to purchase more licenses. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Better quality question options and overall design. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Rajeev G. Chairman Non-Profit Organization Management ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 10, 2026 Question Pro is very easy of use - especially designing surveys and sharing. Also like the reporting feature Pros Question Pro is very easy of use - especially designing surveys and sharing. Also like the reporting feature Cons I’d Ike t see better and easier embedding features - like elements or frame embedding as oppose to redirecting users to question pro site Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Megan W. Patron Connections Director Entertainment ### "Effective tool for nonprofits." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2026 We've been using QuestionPro for several years and are very satisfied with the company and the surveys. We appreciate the analytics and the information it gives to our company. Pros We appreciate ease of building user-friendly surveys and all of the different varieties of questions and formats. There is immediate customer support when needed Cons I wish there were some more customizations, but there are plenty of options, so we always find something that works for our vision and needs. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The cost was too high and there wasn't enough variety and customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZM Zack M. Education Director Education Management ### "Surveys for educational nonprofit" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 29, 2026 We've used QuestionPro at our educational nonprofit for years to track the experience our students and parents have. We use this data to shape our programming and identify areas for growth. Pros There's lots of functionality - many different kinds of questions, lots of customization, every way of analyzing the data that you could imagine. Cons Some of the interface is unintuitive. There are certain features - like choosing what people see after they submit the survey - that have settings in two different places, which is confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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