--- title: "QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is QuestionPro the right Survey solution for you? Explore 536 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135455/QuestionPro/reviews/" page_type: "reviews" language: "en" --- QuestionPro 4.8 (536) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of QuestionPro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AP Andreas P Senior ResearcherResearch, 2 - 10 employeesUsed the software for: More than 2 years. “We especially appreciate the advanced survey logic, filtering options and the flexibility in designing complex questionnaires for different stakeholder groups.“ May 14, 2026 Aydan N Marketing ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Interface can be unintuitive at times, making complex survey creation slower.“ February 13, 2026 JA Jesper A CIO,COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The initial setup was straightforward, and the platform provides us with the flexibility to design sophisticated surveys that capture the nuances of our work, while still being simple enough for non-specialists to adjust and enhance without worrying about compromising the overall survey design.“ September 5, 2025 KM Kristen M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “If I have multiple browsers open (and sometimes even if I don't), I'll get an alert that says I'm using it on multiple devices and it won't let me open the survey.“ April 28, 2025 MS Meghan S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. “ April 17, 2026 Aydan N Marketing ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support response can sometimes be slow“ February 13, 2026 LP Lisa P Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Feedback collected has allowed us to plan programs and processes needed for growth. Although we have needed minimal customer support, each time we have reached out they have been available and helpful.“ April 9, 2026 ET Ethan T Communication SpecialistNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Navigation can feel a little cluttered compared to lighter survey tools.“ November 14, 2025 ## Showing most helpful reviews Showing 1-25 of 536 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aydan N. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Useful Survey Tool with Room for Improvement" February 13, 2026 5.0 My overall experience with QuestionPro has been positive. The platform makes creating and distributing surveys straightforward, and it offers a good variety of question types and templates. Data collection is reliable, and basic reporting is easy to use. However, the interface can feel a bit unintuitive for complex surveys, and some advanced analytics features are only available in higher-tier plans. Overall, it’s a solid tool for standard survey needs, with room for improvement in usability and advanced reporting. Pros Easy to create and distribute surveys quickly. Wide variety of question types and templates. Reliable data collection and basic reporting features. Cons Interface can be unintuitive at times, making complex survey creation slower. Advanced analytics and customization options are limited to higher-tier plans. Customer support response can sometimes be slow Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched from SurveyMonkey to QuestionPro to access more advanced survey features, better customization options, and improved reporting capabilities. Additionally, QuestionPro offered more flexibility for larger-scale surveys and integrations with our existing tools. Review Source JR Jennifer R. PRESIDENT and CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great for translation and insights " September 23, 2025 5.0 Great. We use it a nonprofit organization and have been satisfied. We have been able to design advanced surveys and the analytics are a time saver. Pros The translation feature is very easy to use. We translate our surveys in multiple languages. Question pro provide many options and features that other survey programs do not. It is pretty easy to design a survey that is more complex, and you not have to be a data scientist to do it. The analytics and charts provided are superior. It’s great that we don’t have to download to excel to analyze. Cons Would be great if it had more templates or preloaded questions. The system can be daunting at first because it has a lot of features and options. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro The translation and analysis of Question Pro are superior Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) MS Forms is to basic. Does not provide the translation, variety of question types or analysis. Review Source vC vicki C. Deputy President Non-Profit Organization Management Used the software for: I used a free trial ### "Non profit question pro account" March 16, 2026 3.0 So far, setting up the account has had its issues as detailed above. Have not had the opportunity yet to fully explore the software and create our first survey. Friendly helpful staff are available to talk through any issues. Pros Provide free licence for non profit organisations. Allows for multiple surveys. Customer support very helpful to talk through any issues. Intuitive design. Cons For a very small non profit organisation, steps required to set the account up seemed excessive and involved other requirements we do not have or need and had to arrange specifically for this. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Free non profit account as part of their offering. Product known by other users in our field. Review Source CB Chris B. Advocacy Associate Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful resource for small teams " May 28, 2026 4.0 For us as a small non-profits, the service they provide is extremely helpful for our small team. Customer service is great. The software feels a little outdated, but nothing that hinders our use. Pros The platforms flexibility, analytics and reporting are very helpful for our small organization. Customer support is very responsive. Once, the website was down and QuestionPro had it back up and running within a couple hours. The range of questions available meets all of our needs. We love that the QR codes generated for the survey are static so we can use flyers/paper materials without having to update this code each time. Cons The design side can sometimes be difficult to navigate as someone with minimal experience in data collection. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Doodle](https://www.capterra.com/p/142620/Doodle/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) To have a standardized software across all of our survey needs. Review Source Erica S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Robust survey platform that's user-friendly enough for a non-technical user" January 8, 2026 5.0 We use QuestionPro for annual surveys of our student grantees. It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. We were thrilled with the results last year and have plans to use it again this year. Pros It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. I like that I can create different types of questions to capture nuanced feedback from our clients. Cons I would say the learning curve was the most challenging part. You can find something simpler, but you won't get the robust and varied options. It's a true quantitative and qualitative tool for fielding surveys. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Survey Monkey was too simplistic and not effective for our purposes. Review Source AS Amanda S. Certified Child Life Specialist Hospital & Health Care Used the software for: 2+ years ### "User-friendly and Easy for Small Organizations" May 7, 2026 5.0 Pros Our organization loves the ease of use in creating surveys for our membership. The design options are user friendly and our survey recipients have also reported ease of use. Cons QuestionPro meets all of our organization's needs. There is nothing that we dislike about the product. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) QuestionPro allows us to create more surveys and have more responses than SurveyMonkey did for the same cost/plan. Review Source SR Stephanie R. ED Non-Profit Organization Management Used the software for: 2+ years ### "Would definitely recommend QP!" October 7, 2025 5.0 It has been very positive experience using QuestionPro and we find it easy to use and administer our surveys. Pros We have been using QuestionPro for some years and it meets all our program evaluation and research needs as a small nonprofit supporting mental health. Cons I do not have anything to say here as a con -- we have not had any problems with the software and use it regularly. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing QuestionPro This one had the code via tech soup and was much more affordable for us as we are a small nonprofit Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) It was no longer available to us due to a change in university research relationship Review Source CR Chris R. Executive Director Sports Used the software for: 2+ years ### "GREAT for Non-Profits" February 23, 2026 5.0 We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely valuable. I am honored to share a link to their program on our website landing page. Pros As a small non-profit, the ease of using QuestionPro to develop Net Promoter Scores provides direct feedback loop from our tournaments. Cons I can't really think of anything negative from our use of QuestionPro as the navigation and ability to copy previous survey options makes the program easy to use. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Easy to set up as a non-profit without a budget toward survey programs. Review Source RR Rebeca R. Membership Coordinator Environmental Services Used the software for: 2+ years ### "How QuestionPro Helps Us Better Serve Our Members" September 23, 2025 5.0 QuestionPro has been essential in helping us gather critical data and insights to better serve our members. Their Non-Profit Program allows us to allocate our funds where they are needed most, maximizing our impact. We wouldn’t have been able to improve and adjust our membership benefits as effectively without such an incredible tool. Pros With the limited funds most non-profits operate on, having a survey tool that allows us to easily gather critical information from our members is incredibly valuable. Cons It would be helpful if the Non-Profit account allowed more users, but we are extremely grateful to have access to this tool. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) The customizable options and data gathering are so much better and easier to implement Review Source SG Sam G. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Great resource for non-profits" November 12, 2025 5.0 Pros Great cross tabs and easy translation integration, we love using this centralized platform to collate survey data across multiple years. Cons The user interface feels a little dated and menu navigation could use some work, but overall does not detract from the utility of the platform. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) better plan options for non-profits, flexibility of users and seats. Review Source MC Megan C. Director of Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Great for nonprofits" July 15, 2025 5.0 Overall a very positive experience with QuestionPro. I have used it for years and have found it to be the best tool out there for the price. Pros I appreciate the opportunity as a nonprofit to have access to a robust survey system that will actually give us workable data. Cons The nonprofit renewal process requires us to provide email addresses from other entities, and I do not agree with sharing these. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) There were so many limitations on the use of survey monkey, and they increased the fee. Review Source SM Stephanie M. President and Founder Non-Profit Organization Management Used the software for: 1-2 years ### "Made with Nonprofits in Mind!" August 1, 2025 5.0 The overall experience has been GREAT! I appreciate their interest and attention to the needs of nonprofits. Customer service is responsive. Filling an important need for nonprofits! Pros Easy to use, and the templates and sample questions work for nonprofits (unlike some other tools not designed with social sector organizations in mind). Like that we can easily customize the surveys and share with our target audiences with a simple, customized link. Cons More explainer videos! I learn best when I can follow along step-by-step, so having more explainer videos for key features would be very helpful. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Price was the most important consideration. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) More security and better customization for our audience. Review Source Michael F. Director of Grants Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlined Data Collection with Strong Support" July 12, 2025 5.0 Overall, my experience with QuestionPro has been very positive. It’s a robust platform with flexible features that meet both simple and complex data collection needs. The ability to customize logic, use dropdowns, and export clean data has made it an essential tool in our evaluation and reporting processes. The customer support team is one of the best I’ve worked with—always quick to offer guidance and solutions. Pros The ability to input full lists of data into dropdown menus has significantly improved our data analysis process. This feature saves time, reduces manual entry errors, and ensures consistency across responses—especially when working with large datasets or repeated values. Cons There was a bit of a learning curve when first building out our survey, but the support team was responsive and helpful throughout the process. Once we understood the interface, it became much easier to navigate and customize. Review Source Linda H. Survey Developer and Technical Writer Non-Profit Organization Management Used the software for: 2+ years ### "Excellent software for surveys" March 5, 2026 5.0 Very good experience. I have been working with QuestionPro for about 5 years and they continue to improve the survey developer experience. Pros Ease of use in setting up survey questions. Tech support is excellent when I have questions about the program. Cons Export to PDF could be improved. Open ended questions follow at the end of choice questions. We have a very extensive survey we do in QuestionPro and I have to manipulate the exported file to embed the open ended question responses into the full document. Review Source LG Larry G. Vice President of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Great Software for Non-Profits!" April 23, 2026 5.0 As a non-profit, we use QuestionPro for event surveys, program surveys, employee surveys, etc. It is robust enough to handle any of our needs. Pros Question pro is easy to use, easy to customize, and has been my go-to for years. Customer support is great. Cons I really have no complaints. I have been able to do whatever I need to do in the platform. For non-profits, annual renewing could be smoother. Review Source JS Jackie S. HR Non-Profit Organization Management Used the software for: 2+ years ### "Easy Surveys, Great Analytics" November 20, 2025 4.0 Pros Regular user of QuestionPro and wow it’s such a smooth experience! Super easy to create surveys, and the analytics make sense without needing a data science degree. If you’re looking for a hassle-free way to collect feedback, definitely check it out Cons QuestionPro is a robust platform with many advanced features, but for new users, the learning curve can feel a bit steep. With a little time and exploration, though, it becomes a powerful tool for collecting and analyzing feedback Review Source KS Kasey S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great software for surveys!" April 27, 2026 5.0 It has been easy and supportive for our small nonprofit organization. We have been using it for years and haven't had any issues. Pros I like its ease of use and aesthetics for customer-use when completing surveys. I also appreciate how the data is easy to interpret once surveys are completed. Cons I would love to be able to have the option to see different ways to visualize survey data quickly and easily. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro I like the features and the pricing better Review Source TG Thomas G. none Non-Profit Organization Management Used the software for: 2+ years ### "Thanks for supporting Non profits with a free license" March 13, 2026 4.0 Pros Question Pro is a comprehensive survey tool that does all I need. We use it fur community surveys in our Neighbourhood Forum. Cons That I have to renew the free non-profit license every year... time flies, every two years would be good enough ;) Review Source JC Jordyn C. Vice President of Technology Non-Profit Organization Management Used the software for: 2+ years ### "Great Program for Surveys!" September 6, 2025 4.0 My overall experience has been great! I've been using the program for about five years now, and have had minimal issues with it. Pros I am able to make a variety of surveys and organize them into different folders, keeping my dashboard organized. Cons The surveys look a little older/outdated compared to other survey programs. Also, when creating multiple-choice questions, sometimes the text and fonts get a little wonky, and you can go back/ctl-z. Review Source JDF Jorge D F. Chairman and CEO Publishing Used the software for: 1-2 years ### "PWN reviews QuestionPro" August 25, 2025 5.0 Excellent. Well above our expectations. Easy to user, functional survey design and great analytic capabilities. Pros Pituitary World News is a nonprofit organization in the endocrine rare disease space dedicated to improve people's knowledge of these diseases and improve the time it takes to diagnosis. We use QuestionPro to elicit feedback from our readers. QuestionPro is easy to use and provides a tremendous amount of functionality to our research needs. Their support is excellent and the team is a delight to work with. We strongly recommended it Cons Cannot think of anything we would change or recommend. We could see a need to improve its functionality with social media. Review Source SS Susan S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Survey Software" August 28, 2025 5.0 Pros Easy to use. We would recommend this to any user. We are a non-profit and we found the report excellent. Cons If I had to give a negative, it would the the complexity of how many options they have. It can make the user who is new to surveys confused. Review Source SBH Stella Bjork H. Marketing specialist Farming Used the software for: 1-2 years ### "Great survey form with all the features we need" January 8, 2026 5.0 We have had a very good overall experience as it has all the features we need to keep in touch with our members. Pros The question pro software is so easy to use. The customer service is also very quick in replying when help is needed. Cons Some advanced features aren’t always clearly explained so extra time is spent figuring it out by yourself. Review Source BL Bob L. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "A great tool" June 12, 2025 4.0 My experiences have been great. Good customer service, quick in responding, knowledgeable and in general, most helpful tool. Pros Great and friendly customer service. I like the ease of using and lots of option of surveys tools and styles. Cons Takes a bit to learn to navigate the system. A bit hard to pull out reports in a usable formats with which to share. Review Source EM Eeva M. Communications Expert Non-Profit Organization Management Used the software for: 2+ years ### "Awesome experience" January 21, 2025 5.0 We using it for statistics and customer surveys. There are many possibilities to use this platform Pros It is very user-friendly, it has many features. Cons There are no cons, we like it very much. Review Source SD Sabina D. Associate Hospital & Health Care Used the software for: I used a free trial ### "Easy yet complicated " April 22, 2026 4.0 Pros Easy to navigate and use. I also like the survey design features. Does the job very well. Happy to use the software so far. Cons It can be complicated in the beginning to learn how to use the different features but once you learn how, it is easy. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.