--- title: "QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is QuestionPro the right Survey solution for you? Explore 542 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135455/QuestionPro/reviews/" page_type: "reviews" language: "en" --- QuestionPro 4.8 (542) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of QuestionPro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AP Andreas P Senior ResearcherResearch, 2 - 10 employeesUsed the software for: More than 2 years. “We especially appreciate the advanced survey logic, filtering options and the flexibility in designing complex questionnaires for different stakeholder groups.“ May 14, 2026 LT Lourdes T Parent EducatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Some advanced features can feel overwhelming at first, and certain customization options require a bit of a learning curve.“ August 19, 2026 MS Meghan S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. “ April 17, 2026 KM Kristen M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “If I have multiple browsers open (and sometimes even if I don't), I'll get an alert that says I'm using it on multiple devices and it won't let me open the survey.“ April 28, 2025 LP Lisa P Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Feedback collected has allowed us to plan programs and processes needed for growth. Although we have needed minimal customer support, each time we have reached out they have been available and helpful.“ April 9, 2026 Aydan N Marketing ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Interface can be unintuitive at times, making complex survey creation slower.“ February 13, 2026 LY LaMar Y Executive DirectorProgram Development, 2 - 10 employeesUsed the software for: 1-2 years. “Real-time dashboards make it simple to monitor completes and drop-offs, and exports (CSV/Excel/API) are clean for analysis.“ September 25, 2025 ET Ethan T Communication SpecialistNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Navigation can feel a little cluttered compared to lighter survey tools.“ November 14, 2025 ## Showing most helpful reviews Showing 1-25 of 542 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aydan N. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Useful Survey Tool with Room for Improvement" February 13, 2026 5.0 My overall experience with QuestionPro has been positive. The platform makes creating and distributing surveys straightforward, and it offers a good variety of question types and templates. Data collection is reliable, and basic reporting is easy to use. However, the interface can feel a bit unintuitive for complex surveys, and some advanced analytics features are only available in higher-tier plans. Overall, it’s a solid tool for standard survey needs, with room for improvement in usability and advanced reporting. Pros Easy to create and distribute surveys quickly. Wide variety of question types and templates. Reliable data collection and basic reporting features. Cons Interface can be unintuitive at times, making complex survey creation slower. Advanced analytics and customization options are limited to higher-tier plans. Customer support response can sometimes be slow Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched from SurveyMonkey to QuestionPro to access more advanced survey features, better customization options, and improved reporting capabilities. Additionally, QuestionPro offered more flexibility for larger-scale surveys and integrations with our existing tools. Review Source Anna G. President Non-Profit Organization Management Used the software for: 2+ years ### "Amazing and easy to use for surveys both simple and complex" May 18, 2026 5.0 Pros The software is extremely easy to use. Great tools to create surveys that are complex. Easy and intuitive way of creating logic/skip patterns etc. The reporting is also great and easy to use. Cons Everything that we've come into contact with has been very simple and easy. They are great for nonprofits given their nonprofit rates. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) less expensive and a lot easier to use especially for more complex surveys that require skip logic. Review Source JB Jeff B. Executive Director Education Management Used the software for: 2+ years ### "Great for Small NonProfit" September 4, 2026 5.0 QuestionPro has been our research software for over 5 years now and we are excited to continue to grow our research initiatives with its support. Pros QuestionPro has been a great tool for our small non profit to generate sophisticated research work that we couldn't do otherwise. It allows advanced researchers or relatively inexperienced staff to our work with ease and successfully Cons QuestionPro can sometimes be a challenge for someone who used it infrequently but overall I have been very pleased. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Needed a more robust research/survey tool Review Source vC vicki C. Deputy President Non-Profit Organization Management Used the software for: I used a free trial ### "Non profit question pro account" March 16, 2026 3.0 So far, setting up the account has had its issues as detailed above. Have not had the opportunity yet to fully explore the software and create our first survey. Friendly helpful staff are available to talk through any issues. Pros Provide free licence for non profit organisations. Allows for multiple surveys. Customer support very helpful to talk through any issues. Intuitive design. Cons For a very small non profit organisation, steps required to set the account up seemed excessive and involved other requirements we do not have or need and had to arrange specifically for this. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Free non profit account as part of their offering. Product known by other users in our field. Review Source AZ Andrea Z. Chief Admin Officer Non-Profit Organization Management Used the software for: 2+ years ### "Easy-to-Use Survey Platform" May 15, 2026 5.0 My overall experience with QuestionPro has been very positive. It is an easy-to-use and reliable platform for creating and managing surveys, with intuitive survey design tools and useful features for collecting feedback. Their customer support is also very active and responds quickly to questions or requests, which makes the experience even better. Pros I liked most that QuestionPro is very easy to use, especially when designing surveys. The platform is intuitive, practical, and makes it simple to create, distribute, and manage surveys. I also really appreciate their active customer support, which responds quickly to questions and requests. Cons There is very little I disliked about QuestionPro. Some advanced features may take a bit of time to explore at first, but overall the platform is easy to use, reliable, and well supported. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro I chose QuestionPro because it is easy to use, especially for designing and managing surveys, while still offering practical features for collecting and analyzing feedback. Review Source Erica S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Robust survey platform that's user-friendly enough for a non-technical user" January 8, 2026 5.0 We use QuestionPro for annual surveys of our student grantees. It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. We were thrilled with the results last year and have plans to use it again this year. Pros It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. I like that I can create different types of questions to capture nuanced feedback from our clients. Cons I would say the learning curve was the most challenging part. You can find something simpler, but you won't get the robust and varied options. It's a true quantitative and qualitative tool for fielding surveys. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Survey Monkey was too simplistic and not effective for our purposes. Review Source CB Chris B. Advocacy Associate Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful resource for small teams " May 28, 2026 4.0 For us as a small non-profits, the service they provide is extremely helpful for our small team. Customer service is great. The software feels a little outdated, but nothing that hinders our use. Pros The platforms flexibility, analytics and reporting are very helpful for our small organization. Customer support is very responsive. Once, the website was down and QuestionPro had it back up and running within a couple hours. The range of questions available meets all of our needs. We love that the QR codes generated for the survey are static so we can use flyers/paper materials without having to update this code each time. Cons The design side can sometimes be difficult to navigate as someone with minimal experience in data collection. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Doodle](https://www.capterra.com/p/142620/Doodle/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) To have a standardized software across all of our survey needs. Review Source AS Amanda S. Certified Child Life Specialist Hospital & Health Care Used the software for: 2+ years ### "User-friendly and Easy for Small Organizations" May 7, 2026 5.0 Pros Our organization loves the ease of use in creating surveys for our membership. The design options are user friendly and our survey recipients have also reported ease of use. Cons QuestionPro meets all of our organization's needs. There is nothing that we dislike about the product. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) QuestionPro allows us to create more surveys and have more responses than SurveyMonkey did for the same cost/plan. Review Source ZM Zack M. Education Director Education Management Used the software for: 2+ years ### "Surveys for educational nonprofit" July 29, 2026 4.0 We've used QuestionPro at our educational nonprofit for years to track the experience our students and parents have. We use this data to shape our programming and identify areas for growth. Pros There's lots of functionality - many different kinds of questions, lots of customization, every way of analyzing the data that you could imagine. Cons Some of the interface is unintuitive. There are certain features - like choosing what people see after they submit the survey - that have settings in two different places, which is confusing. Review Source RG Rajeev G. Chairman Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use" August 10, 2026 5.0 Question Pro is very easy of use - especially designing surveys and sharing. Also like the reporting feature Pros Question Pro is very easy of use - especially designing surveys and sharing. Also like the reporting feature Cons I’d Ike t see better and easier embedding features - like elements or frame embedding as oppose to redirecting users to question pro site Review Source MC Megan C. Director of Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Great for nonprofits" July 15, 2025 5.0 Overall a very positive experience with QuestionPro. I have used it for years and have found it to be the best tool out there for the price. Pros I appreciate the opportunity as a nonprofit to have access to a robust survey system that will actually give us workable data. Cons The nonprofit renewal process requires us to provide email addresses from other entities, and I do not agree with sharing these. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) There were so many limitations on the use of survey monkey, and they increased the fee. Review Source SM Stephanie M. President and Founder Non-Profit Organization Management Used the software for: 1-2 years ### "Made with Nonprofits in Mind!" August 1, 2025 5.0 The overall experience has been GREAT! I appreciate their interest and attention to the needs of nonprofits. Customer service is responsive. Filling an important need for nonprofits! Pros Easy to use, and the templates and sample questions work for nonprofits (unlike some other tools not designed with social sector organizations in mind). Like that we can easily customize the surveys and share with our target audiences with a simple, customized link. Cons More explainer videos! I learn best when I can follow along step-by-step, so having more explainer videos for key features would be very helpful. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Price was the most important consideration. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) More security and better customization for our audience. Review Source LE Laura E. Senior Director of Education and Events Hospital & Health Care Used the software for: 1-2 years ### "QuestionPro review" October 15, 2025 4.0 Our experience has been very positive, it's definitely a step up from prior survey tools that we've used. Pros QuestionPro offers great flexibility in survey design and data reporting. Online customer support provided a speedy response to my questions. Cons At this point our use of QuestionPro has been fairly straightforward and we don't have any complaints! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Very limited question design and few reporting options. Review Source SS Sarah S. Marketing and Communications Non-Profit Organization Management Used the software for: 1-2 years ### "Supporting Our Mission to Protect Birds" February 7, 2025 5.0 We enjoy how easy surveys are to create and share with our community. Pros As a nonprofit dedicated to bird conservation and supporting emerging conservationists, we appreciate the tools QuestionPro offers. The platform is user-friendly, which makes it easy for us to create surveys and we have been told it is also easy for our participants to complete them. We also value the various tools available for sharing our surveys. We have used our account to conduct surveys, gather feedback which supports our research. Cons Needing to renew the license every year and losing access to our surveys when it expires is challenging. Sending an email notification an appropriate time before the expiration date would be helpful, allowing us to renew it without losing access to our data. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Their plans were too expensive and we felt the value just wasn't there. Review Source NM Natasha M. Outreach Coordinator Education Management Used the software for: 2+ years ### "LA, Inc. QP Review" June 9, 2026 5.0 QuestionPro helps LA, Inc. collect and compare pre- and post-workshop survey data from youth participants. This allows us to better understand what youth know before a workshop, what they learned afterward, and where they may still need additional support. It benefits us by making it easier to measure workshop impact, track participant progress, and use the data to improve future programming, reporting, and funding outcomes. Pros What I like best about QuestionPro is that it offers a strong all-around survey platform. The UI/UX is fairly easy to navigate, the integrations help streamline workflows, and the platform performs well for creating and managing surveys. From a pricing/ROI perspective, it can save time by keeping survey creation, data collection, and reporting in one place. I also appreciate the support/onboarding resources and the AI/intelligence features that help make insights easier to understand and act on. Cons What we dislike about QuestionPro is that some areas could feel more streamlined. The UI/UX can take time to learn, especially for new users, and some integrations may require extra setup or support. Performance can vary depending on survey complexity or reporting needs. Pricing may also be a concern if advanced features are only available on higher-tier plans. Support and onboarding could be more hands-on, and the AI/intelligence features may need clearer guidance to help users fully understand how to apply the insights. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We use this for other parts of our serveying Review Source Justin B. Conservation Social Scientist Environmental Services Used the software for: 6-12 months ### "QuestionPro for non-profit use " April 13, 2026 5.0 Overall, this is a great service to use at my non-profit. I would highly recommend for anyone to use this service. Pros QuestionPro is intuitive and easy to use. There are tons of good options for different types of survey questions, and I appreciate the automatic generation of charts and graphs that are sometimes ready to use for presentations as-is. It is a great tool for collecting social science data and collecting feedback on workshops that my organization runs. Cons In the emails sent out to potential survey respondents through the email platform built into QuestionPro, the emails that respondents receive look sort of promotional (and sometimes go into the promotional category of inboxes) based on the design. For social science projects this can reduce validity and response rates. Review Source LP Lisa P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Game Changing Experience for our Organization" April 9, 2026 5.0 Overall, our experience with QuestionPro has been positive and critical to our operations. There are no easy or affordable solutions to help us better achieve our goals. In the nonprofit world, I can't imagine having a better partner in our processes. Pros QuestionPro is a easy to use, mostly intuitive, and robust platform for our organization. We have been able to engage with clients, organizations, and others in ways that allow us to collect data and feedback to better serve our community. Feedback collected has allowed us to plan programs and processes needed for growth. Although we have needed minimal customer support, each time we have reached out they have been available and helpful. Designing the surveys has been easy and did not consume a lot of time. Cons We have had no negative experiences with the software. Honestly, while there may be a few features I wish we had, these have not impacted our experience with the platform. Review Source VA Val A. Chairperson, Call to Entry Committee Arts and Crafts Used the software for: 6-12 months ### "Questionpro greatly streamlined the Call to Entry team's job for our quilt show" August 20, 2025 5.0 I was pleased with the ease of use. Their generousity in providing a valuable service to nonprofit groups like ours is greatly appreciated. The job of Call to Entry team was greatly streamlined by the use of Questionpro's survey product. Pros The process to produce our on-line survey was simple to use and produced a questionnaire that was easy for our members to answer. The uplink for including pictures in the survey was an added benefit. The customer support team was friendly and helpful. Cons The questionnaire produced a form which could be downloaded to Excel. I would have liked to be able to edit the answers to the survey before downloading them to Excel. This would have avoided duplicating errors that the members made in their answers. Review Source KS Kasey S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great software for surveys!" April 27, 2026 5.0 It has been easy and supportive for our small nonprofit organization. We have been using it for years and haven't had any issues. Pros I like its ease of use and aesthetics for customer-use when completing surveys. I also appreciate how the data is easy to interpret once surveys are completed. Cons I would love to be able to have the option to see different ways to visualize survey data quickly and easily. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro I like the features and the pricing better Review Source AH Andrew H. Library Director Government Administration Used the software for: 2+ years ### "Simple and Easy to use for a small organization" May 11, 2026 5.0 Pros The product is very easy to use for a small organization like ours. The AI tools also make it easy to build out a professional-looking survey. The product works well on desktop and mobile. Cons The product can be a little difficult when mapping questions and paths - but once you have it figured out, it is easy to work with. Review Source JY Justin Y. Executive Director Events Services Used the software for: 2+ years ### "Great Product!" December 10, 2025 5.0 Pros The easy of use as well as the companies customer service is excellent. We haves used them for years. Cons Nothing. Its weird its making me write at least 100 characters when I dont have anythjnf negative to say. Review Source Kate E. Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Development Manager" August 20, 2025 5.0 QuestionPro has allowed us a sophisticated survey design for our clients and is very intuitive. We are so grateful! Pros We are grateful for the sophisticated survey design for our programs. It is also intuitive for our staff and clients who span a range of age and technological abilities. Cons Sometimes, the system can crash, and firewall restrictions can be a pain. If at all possible, it would be nice for more than 1 person to have access to the nonprofit license. However, it has been a godsend for our team in surveys! We love it! Review Source SBH Stella Bjork H. Marketing specialist Farming Used the software for: 1-2 years ### "Great survey form with all the features we need" January 8, 2026 5.0 We have had a very good overall experience as it has all the features we need to keep in touch with our members. Pros The question pro software is so easy to use. The customer service is also very quick in replying when help is needed. Cons Some advanced features aren’t always clearly explained so extra time is spent figuring it out by yourself. Review Source LH Lisa H. Chief Strategy Officer Non-Profit Organization Management Used the software for: 2+ years ### "QuestioPro is a Go" July 2, 2025 4.0 Overall, QuestionPro is my go to tool for community surveys and needs assessments because it is easy to use, has many formatting options, and is a professional looking public facing platform. Pros I love that QuestionPro has different types of questions to choose from especially conditional formatting. Cons Sometime the way that data anylsis is compiled can be cumbersome for those less expereinced in reading this type of information. Review Source DC Daniel C. Benefits and Compliance Manager Hospital & Health Care Used the software for: I used a free trial ### "QuestionPro review" May 30, 2026 4.0 Pros Creating surveys and figuri g out the system was easy. Also, their Customer Service/Support team was very helpful and available. Cons I did not have any major issues with this platform though admittedly i did not use this platform to create an elaborate survey and mainly just needed to create a basic one. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.