--- title: "QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is QuestionPro the right Survey solution for you? Explore 547 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135455/QuestionPro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- QuestionPro 4.7 (547) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of QuestionPro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AP Andreas P Senior ResearcherResearch, 2 - 10 employeesUsed the software for: More than 2 years. “We especially appreciate the advanced survey logic, filtering options and the flexibility in designing complex questionnaires for different stakeholder groups.“ May 14, 2026 ZM Zack M Education DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “There are certain features - like choosing what people see after they submit the survey - that have settings in two different places, which is confusing.“ July 29, 2026 ZM Zack M Education DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “We use this data to shape our programming and identify areas for growth.“ July 29, 2026 LT Lourdes T Parent EducatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Some advanced features can feel overwhelming at first, and certain customization options require a bit of a learning curve.“ August 19, 2026 MM Marielle M Policy and Grants ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We were able to translate into 6 languages and add an audio play option for respondents to hear each question and answer read aloud - a big plus for our multi-lingual community.“ May 6, 2025 KM Kristen M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “If I have multiple browsers open (and sometimes even if I don't), I'll get an alert that says I'm using it on multiple devices and it won't let me open the survey.“ April 28, 2025 JA Jesper A CIO,COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The initial setup was straightforward, and the platform provides us with the flexibility to design sophisticated surveys that capture the nuances of our work, while still being simple enough for non-specialists to adjust and enhance without worrying about compromising the overall survey design.“ September 5, 2025 RR Rita Mae R Executive DirectorArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “This isn't an issue with QuestionPro, it's the nature of the game, but if you think you'll get QuestionPro and your survey woes are over, you're wrong.“ August 31, 2026 ## Showing most helpful reviews Showing 1-25 of 547 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Director of Operations Used the software for: Less than 1 year ### "QuestionPro for group brainstorming" October 30, 2026 5.0 We've been very pleased using QuestionPro for our brainstorming sessions with attendees at our events. The forms look professional, don't time out, give us the information we need on the back end and we've only scratched the surface of what it can do. Pros We really appreciate the nonprofit benefits that QuestionPro offers as well as the robust range of options provided to us. We are eager to find more ways to learn more and utilize the many offerings for our organization. Cons It's a less straight forward initially than less complicated softwares but once you've done it, you're golden. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "A chance to learn and grow" October 21, 2026 5.0 Gives us the opportunity to learn what we need to grow our organizational impact. Which is great for a small organization. Pros Survey Design. Building out a survey with their templates is great. Also the opportunity to compare surveys. Cons For our purposes, we have no cons. We are a small operation and need the space to ask our community what they need from us. Review Source R Reviewer Advancement and Communications Manager Used the software for: 3-5 years ### "QuestionPro helps us improve!" October 13, 2026 5.0 QuestionPro assists the Oklahoma Arts Institute summer and fall programs through our evaluation forms. It provides us valuable insights every year! Pros The Oklahoma Arts Institute appreciates the range of questions we are able to ask and a place to store information. We use it most for program evaluations, so without QuestionPro, we would lose those valuable insights. Cons Sometimes it takes new team members a moment to learn the field form rules, so QuestionPro requires extra onboarding time. Otherwise, our forms could be set up incorrectly, resulting in entry issues. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "La Leche League International" October 5, 2026 5.0 Our experience has been fantastic. We have been able to translate surveys into eight languages and respondents are grateful for the accessibility on laptops, phones etc... It is super useful. Pros This is our 4th year using question pro. We serve many countries and the backend tool showing where respondents are located has been very helpful. Cons nothing really. Its a great tool. We have explored increasing our services since we have seen it to be so valuable to the work that we do. Review Source JR Jennifer R. CEO Used the software for: 3-5 years ### "Robust, User-Friendly, and Insightful for Nonprofits" September 27, 2026 5.0 Our overall experience with QuestionPro has been very positive. The platform has helped our organization efficiently collect feedback, conduct research, and measure program impact through professional and easy-to-manage surveys. The reporting and analytics tools provide valuable insights that support data-driven decision-making. The nonprofit licensing program makes a powerful survey platform accessible to organizations with limited resources. While we would appreciate additional user licenses to better support team collaboration, the value, reliability, and functionality of the platform have made QuestionPro an important tool for our organization's work. Pros One of the biggest advantages for our organization is the ability to customize surveys, distribute them through multiple channels, and analyze results through clear reporting and dashboards. We have used QuestionPro for member surveys, community needs assessments, and research projects, and it has consistently delivered reliable results. The nonprofit licensing program has made access to enterprise-level survey tools affordable, enabling us to make data-driven decisions while maximizing limited resources. Cons The primary limitation of the nonprofit license is that it only includes one user. Our team collaborates on surveys and data collection efforts, so additional user access would greatly enhance efficiency and make the nonprofit offering even more valuable. Overall, the platform is strong, but expanded nonprofit team licensing would be a welcome improvement. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Nonprofit QuestionPro Review" September 23, 2026 5.0 Pros A very reasonable NonProfit pricing is offered; the software is easy to use, intuitive, and effective. Cons The preferred language can get confused if logging in from different countries. Other than that, no issues with the product. Review Source R Reviewer administrador Used the software for: 3-5 years ### "Boa ferramenta para pesquisas e coleta de feedback" September 21, 2026 5.0 Minha experiência com o QuestionPro é positiva. A plataforma facilita bastante a criação e aplicação de pesquisas, com boas opções para personalizar questionários e organizar as respostas. Também considero útil a variedade de recursos para análise dos resultados, principalmente quando é necessário transformar os dados coletados em informações mais fáceis de interpretar. Pros Interface relativamente fácil de utilizar. \* Boa variedade de modelos e tipos de perguntas. \* Permite personalizar as pesquisas. \* Bons recursos para análise dos resultados. \* Facilita a coleta e organização das respostas. Cons Alguns recursos mais avançados podem exigir um período de aprendizado. \* A quantidade de opções pode deixar a plataforma um pouco complexa inicialmente. \* Alguns recursos e funcionalidades dependem do plano contratado. Review Source R Reviewer Data Director Used the software for: 3-5 years ### "Indispensable for data collection and operations" September 17, 2026 5.0 An excellent survey software that is constantly being improved and updated. Extremely versatile and integrated with Google sheets. Pros For us, Questionpro has evolved far beyond its original role as a survey platform. It now serves as an important channel for engaging with beneficiaries, allowing us to receive requests directly while also enabling large-scale data collection from external contributors. Cons Sometimes we wish we were able to customize the look and feel of the data collection form more, in a more intuitive manner. We also wish we had one or more users on the nonprofit subscription tier Review Source R Reviewer Operations and IT Used the software for: Less than 1 year ### "QuestionPro helps us help educators!" September 14, 2026 5.0 We use QuestionPro's nonprofit license to develop education surveys shared with early childhood educators, K-12 educators, representatives from higher education institutions, and legislators interested in education policy issues to gather their opinions on critical issues and needs. We use this data to inform our programs for legislators, state education agencies, state education advocacy groups, and experts on education and education policy, including a national early childhood summit, educational series for legislators and state agency staff, technical assistance to states, and issue briefs and research reports for state leaders. Pros QuestionPro's ease of use is its best feature. Our staff and guests are able to complete surveys and compile data effortlessly. Teams from all departments can monitor results together and engage in discussions and event management. Cons Our organization has not experienced any issues using QuestionPro. It's easy to read data and compile results all in one place. Review Source JB Jeff B. Executive Director Used the software for: 3-5 years ### "Great for Small NonProfit" September 7, 2026 5.0 QuestionPro has been our research software for over 5 years now and we are excited to continue to grow our research initiatives with its support. Pros QuestionPro has been a great tool for our small non profit to generate sophisticated research work that we couldn't do otherwise. It allows advanced researchers or relatively inexperienced staff to our work with ease and successfully Cons QuestionPro can sometimes be a challenge for someone who used it infrequently but overall I have been very pleased. Review Source Megan S. Executive Director Used the software for: 3-5 years ### "Question pro for Education" July 26, 2026 5.0 Overall, I have had a very positive experience with QuestionPro. I like the product and find it to be a good value for the price. It is fairly easy to use, and the platform is more powerful than I initially expected. There is some time required to learn the system, but overall I would recommend it to organizations looking for an affordable and capable survey platform. Pros QuestionPro is powerful and offers a lot of functionality for the price. It is relatively easy to use once you get familiar with the platform, and it provides a wide range of tools and features for creating and managing surveys. Cons There is a bit of a learning curve when you first get started. Some features can take time to figure out, especially if you are new to the platform, but once you learn how everything works, it becomes much easier to use. Review Source R Reviewer Marketing Manager Used the software for: 3-5 years ### "Useful Survey Tool with Room for Improvement" February 23, 2026 5.0 My overall experience with QuestionPro has been positive. The platform makes creating and distributing surveys straightforward, and it offers a good variety of question types and templates. Data collection is reliable, and basic reporting is easy to use. However, the interface can feel a bit unintuitive for complex surveys, and some advanced analytics features are only available in higher-tier plans. Overall, it’s a solid tool for standard survey needs, with room for improvement in usability and advanced reporting. Pros Easy to create and distribute surveys quickly. Wide variety of question types and templates. Reliable data collection and basic reporting features. Cons Interface can be unintuitive at times, making complex survey creation slower. Advanced analytics and customization options are limited to higher-tier plans. Customer support response can sometimes be slow Review Source R Reviewer Deputy President Used the software for: I used a free trial ### "Non profit question pro account" March 17, 2026 3.0 So far, setting up the account has had its issues as detailed above. Have not had the opportunity yet to fully explore the software and create our first survey. Friendly helpful staff are available to talk through any issues. Pros Provide free licence for non profit organisations. Allows for multiple surveys. Customer support very helpful to talk through any issues. Intuitive design. Cons For a very small non profit organisation, steps required to set the account up seemed excessive and involved other requirements we do not have or need and had to arrange specifically for this. Review Source LT Lourdes T. Parent Educator Used the software for: 3-5 years ### "A Powerful and Reliable Platform for Surveys" August 23, 2026 5.0 Overall, my experience with QuestionPro has been positive. It’s a reliable, feature‑rich platform that supports both basic and complex research needs. The combination of strong customer support, flexible design tools, and powerful analytics makes it a valuable solution for organizations looking to gather meaningful feedback and improve engagement. Pros I appreciate the platform’s versatility, from simple surveys to advanced analytics and employee engagement tools. The interface is clean, and the reporting dashboards make insights easy to understand and share with stakeholders. QuestionPro offers a wide range of features at a competitive price. Brand customization is flexible. You can easily add your logos. Surveys and dashboards work well on mobile. Respondents can complete surveys easily from any device. Cons Some advanced features can feel overwhelming at first, and certain customization options require a bit of a learning curve. Review Source Zeina E. Executive Director Used the software for: 3-5 years ### "Great survey tool with advanced features and a very useful dashboard of results! " July 28, 2026 5.0 As I was learning to use the more advanced features, I used their support and online chat feature and found the customer support very helpful and informed. They follow up with resources and documentation of the chat. Pros QuestionPro allowed us to add features in our survey that did not exist in other survey tools. We were able to do branching, complicated scoring, and receive a great dashboard with graphs and details that we could directly use in reporting. It also allows sending the survey via a built-in mail merge tool and tracking responses, with the option of sending reminders to those who have yet to complete with one click! They offer an amazing value for nonprofits and it is one of the most advanced and affordable survey tools. Cons Some of the more detailed features need some learning but once you use them it is easy to remember how to enable them. Review Source R Reviewer Patron Connections Director Used the software for: 3-5 years ### "Effective tool for nonprofits." August 3, 2026 5.0 We've been using QuestionPro for several years and are very satisfied with the company and the surveys. We appreciate the analytics and the information it gives to our company. Pros We appreciate ease of building user-friendly surveys and all of the different varieties of questions and formats. There is immediate customer support when needed Cons I wish there were some more customizations, but there are plenty of options, so we always find something that works for our vision and needs. Review Source R Reviewer President Used the software for: 3-5 years ### "Amazing and easy to use for surveys both simple and complex" May 21, 2026 5.0 Pros The software is extremely easy to use. Great tools to create surveys that are complex. Easy and intuitive way of creating logic/skip patterns etc. The reporting is also great and easy to use. Cons Everything that we've come into contact with has been very simple and easy. They are great for nonprofits given their nonprofit rates. Review Source Erica S. Executive Director Used the software for: 1-3 years ### "Robust survey platform that's user-friendly enough for a non-technical user" January 12, 2026 5.0 We use QuestionPro for annual surveys of our student grantees. It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. We were thrilled with the results last year and have plans to use it again this year. Pros It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. I like that I can create different types of questions to capture nuanced feedback from our clients. Cons I would say the learning curve was the most challenging part. You can find something simpler, but you won't get the robust and varied options. It's a true quantitative and qualitative tool for fielding surveys. Review Source AS Anne S. Vice President, Operations Used the software for: 3-5 years ### "Valuable resource that elevates your organization" August 12, 2026 5.0 QuestionPro has elevated our surveys. We can even have the responders sign so it can be used for annual conflict of interest declarations. Pros Easy to use for both the designer and the responder, with many recommendations to help with the creation of surveys and polls. Support team is quick to respond the few times I've had to ask for help. Cons While it is great that nonprofits get a free seat, everything needs to be done by me unless I want to purchase more licenses. Review Source R Reviewer President and Founder Used the software for: 3-5 years ### "Great tool to help you collect and analyze critical data!" August 14, 2026 5.0 They've been extremely generous with their non-profit discount and the support has been VERY helpful! Pros I love how easy and intuitive the platform is for non-researchers! I also like that I can easily apply my organization's branding, which makes our audience immediately trust the survey's authenticity. Cons The only thing I don't like is the export function--it's a little clunky but I'm still able to download the data. Review Source RMR Rita Mae R. Co-Director Used the software for: 1-3 years ### "No regrets" August 18, 2025 5.0 As a small nonprofit, we struggle with evaluations. We need a system that is easy and quick to use, but nearly all of those are out of price range. We're so grateful to QuestionPro for providing a free option for nonprofits! Pros We've used Google survey and other free online surveys in the past, but QuestionPro is far better. The conditional questions are easy to set up, and the look of the interface is clean and clear. Cons We've been using QuestionPro for two years now and I've never had to contact customer support, and really haven't found any parts of it that I don't like. Review Source R Reviewer Research Director Used the software for: 1-3 years ### "QuestionPro for Nonprofits" July 28, 2025 5.0 QuestionPro was a lifesaver when I left my academic institution and needed a software program to collect data for my nonprofit. When starting up a nonprofit it is hard to find the funds for something like software so QuestionPro not only came through as an option but also met our needs in terms of a survey solution. Pros QuestionPro's ease of use is its most beneficial feature. I have used many survey software programs throughout my research career and QuestionPro is by far the most user friendly and has a professional looking interface to the end user. Cons I really like the graphs that are presented with the analytics. I wish there was an easy way to export those graphs to put directly into presentations. Review Source SG Sam G. Director of Operations Used the software for: 1-3 years ### "Great resource for non-profits" November 13, 2025 5.0 Pros Great cross tabs and easy translation integration, we love using this centralized platform to collate survey data across multiple years. Cons The user interface feels a little dated and menu navigation could use some work, but overall does not detract from the utility of the platform. Review Source SN Sylvia N. Founder Used the software for: 1-3 years ### "The most affordable robust survey tool around" June 10, 2025 5.0 QuestionPro is a great tool for all kinds of surveys, simple and complex. Plus, thei customer service is excellent. Pros The robust functionality of QuestionPro has been incredibly helpful for our efforts as a growing nonprofit. Cons It would be easier to access data if the names of the respondents displayed, rather than an ID number. Review Source Living A. Outreach Coordinator Used the software for: 3-5 years ### "LA, Inc. QP Review" June 10, 2026 5.0 QuestionPro helps LA, Inc. collect and compare pre- and post-workshop survey data from youth participants. This allows us to better understand what youth know before a workshop, what they learned afterward, and where they may still need additional support. It benefits us by making it easier to measure workshop impact, track participant progress, and use the data to improve future programming, reporting, and funding outcomes. Pros What I like best about QuestionPro is that it offers a strong all-around survey platform. The UI/UX is fairly easy to navigate, the integrations help streamline workflows, and the platform performs well for creating and managing surveys. From a pricing/ROI perspective, it can save time by keeping survey creation, data collection, and reporting in one place. I also appreciate the support/onboarding resources and the AI/intelligence features that help make insights easier to understand and act on. Cons What we dislike about QuestionPro is that some areas could feel more streamlined. The UI/UX can take time to learn, especially for new users, and some integrations may require extra setup or support. Performance can vary depending on survey complexity or reporting needs. Pricing may also be a concern if advanced features are only available on higher-tier plans. Support and onboarding could be more hands-on, and the AI/intelligence features may need clearer guidance to help users fully understand how to apply the insights. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.