# QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QuestionPro the right Survey solution for you? Explore 532 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135455/QuestionPro/reviews --- QuestionPro 4.8 (532) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of QuestionPro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Comprehensive nonprofit survey solution 97% positive reviews out of 104 Most reviewers describe nonprofit use as budget-friendly, feature-rich, and tailored for small organizations’ evaluation needs. Stephanie R ED, 2 - 10 employees. "We have been using QuestionPro for some years and it meets all our program evaluation and research needs as a small nonprofit supporting mental health." Recurring technical and usability problems 70% negative reviews out of 30 Most users comment bugs and issues include login troubles, slow response times, glitches, and inconsistent customer support resolution. Amanda M Area Director, 51 - 200 employees. "Some of the features such as saving results to PDF don't work fully and I haven't received the support needed to resolve the issue." Intuitive learning experience 96% positive reviews out of 45 Most reviewers find the training and learning curve manageable, with clear instructions and user-friendly navigation for beginners. Ruthie C VP of Partnership, 11 - 50 employees. "I also appreciate that they offer webinars and online courses to help users learn about the platform and maximize their experience." Robust built-in analytics tools 96% positive reviews out of 24 Most users report analytics as thorough, easy to access, and essential for generating insightful reports and summaries. Meghan S Executive Director, 2 - 10 employees. "Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. " ## Showing most helpful reviews Showing 1-25 of 532 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aydan N. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Useful Survey Tool with Room for Improvement" February 13, 2026 5.0 My overall experience with QuestionPro has been positive. The platform makes creating and distributing surveys straightforward, and it offers a good variety of question types and templates. Data collection is reliable, and basic reporting is easy to use. However, the interface can feel a bit unintuitive for complex surveys, and some advanced analytics features are only available in higher-tier plans. Overall, it’s a solid tool for standard survey needs, with room for improvement in usability and advanced reporting. Pros Easy to create and distribute surveys quickly. Wide variety of question types and templates. Reliable data collection and basic reporting features. Cons Interface can be unintuitive at times, making complex survey creation slower. Advanced analytics and customization options are limited to higher-tier plans. Customer support response can sometimes be slow Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched from SurveyMonkey to QuestionPro to access more advanced survey features, better customization options, and improved reporting capabilities. Additionally, QuestionPro offered more flexibility for larger-scale surveys and integrations with our existing tools. Review Source Caitlin E. Senior Director of Education and Outreach Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic evaluation software for nonprofits" August 1, 2025 5.0 We have no reason whatsoever to ever consider another software for evaluations. QuestionPro is easy to work with, affordable, and surveys can be complex or basic depending on our needs. Pros As a non-profit, we are able to receive a discounted product. This helps our bottom line significantly and lets us focus on the services we provide instead of having to pay for an evaluation software. Customer support is always very responsive no matter the time and I like being able to get in touch with a real person when I need to. With our software we're able to design the type of surveys we need and the branching options are very helpful. Cons Manual data entry/upload would be nice to have in the version of QuestionPro available to us but we're able to make it work with our license. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We made the switch because of affordability and customizability Review Source CM Christopher M. Data Manager Religious Institutions Used the software for: 2+ years ### "Robust and User Friendly Option for Detailed Surveys" May 1, 2026 5.0 The product has been very easy to use. We need it once a year (usually), and it's so easy to take last year's survey, tweak it, and send it out to a new batch of participants. Pros Setting up a normal survey is very straightforward. As you dig deeper, you can unlock more complex input logic, branching, and a bunch of other options to add a richer experience for participants. Security measures and validation features are also robust, offering a host of options to ensure you get input from the people you want. It makes me look like a miracleworker to my staff when I tell them that we can use QuestionPro to put up a professional-looking survey, then take the results from this 3rd party software and upload them back to our CRM, using an embedded ID to link it back to our records. Cons The process to renew non-profit licenses is a bit cumbersome. I would much prefer a discounted non-profit option to the free license that requires additional steps every year for renewal. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Embedded ID and Import/Export Functionality Review Source vC vicki C. Deputy President Non-Profit Organization Management Used the software for: I used a free trial ### "Non profit question pro account" March 16, 2026 3.0 So far, setting up the account has had its issues as detailed above. Have not had the opportunity yet to fully explore the software and create our first survey. Friendly helpful staff are available to talk through any issues. Pros Provide free licence for non profit organisations. Allows for multiple surveys. Customer support very helpful to talk through any issues. Intuitive design. Cons For a very small non profit organisation, steps required to set the account up seemed excessive and involved other requirements we do not have or need and had to arrange specifically for this. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Free non profit account as part of their offering. Product known by other users in our field. Review Source CR Chris R. Executive Director Sports Used the software for: 2+ years ### "GREAT for Non-Profits" February 23, 2026 5.0 We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely valuable. I am honored to share a link to their program on our website landing page. Pros As a small non-profit, the ease of using QuestionPro to develop Net Promoter Scores provides direct feedback loop from our tournaments. Cons I can't really think of anything negative from our use of QuestionPro as the navigation and ability to copy previous survey options makes the program easy to use. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Easy to set up as a non-profit without a budget toward survey programs. Review Source MS Meghan S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "I love QuestionPro!" April 17, 2026 5.0 I appreciate the value I get, as it is one more tool in our small toolbox for continuous quality improvement. I know I have not used all the bells and whistles of it, but I know they are there if I need them. I would also say that the customer service is quick, reliable, and personal. Pros The best thing about QP is that it works with small non-profits. It's a game changer in continuous quality improvement with simple surveys. Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. It is very easy to use for all team members regardless of skill level and nimble. They are responsive to requests and inquiries; great customer service. Cons I honestly do not have a negative statement. Maybe if I was a researcher or using more complex research, I would find quirks in the system. However, that may not be the system's fault, it could be the inputs. Review Source LP Lisa P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Game Changing Experience for our Organization" April 9, 2026 5.0 Overall, our experience with QuestionPro has been positive and critical to our operations. There are no easy or affordable solutions to help us better achieve our goals. In the nonprofit world, I can't imagine having a better partner in our processes. Pros QuestionPro is a easy to use, mostly intuitive, and robust platform for our organization. We have been able to engage with clients, organizations, and others in ways that allow us to collect data and feedback to better serve our community. Feedback collected has allowed us to plan programs and processes needed for growth. Although we have needed minimal customer support, each time we have reached out they have been available and helpful. Designing the surveys has been easy and did not consume a lot of time. Cons We have had no negative experiences with the software. Honestly, while there may be a few features I wish we had, these have not impacted our experience with the platform. Review Source AH Andrew H. Library Director Government Administration Used the software for: 2+ years ### "Simple and Easy to use for a small organization" May 11, 2026 5.0 Pros The product is very easy to use for a small organization like ours. The AI tools also make it easy to build out a professional-looking survey. The product works well on desktop and mobile. Cons The product can be a little difficult when mapping questions and paths - but once you have it figured out, it is easy to work with. Review Source DC Daniel C. Benefits and Compliance Manager Hospital & Health Care Used the software for: I used a free trial ### "QuestionPro review" May 30, 2026 4.0 Pros Creating surveys and figuri g out the system was easy. Also, their Customer Service/Support team was very helpful and available. Cons I did not have any major issues with this platform though admittedly i did not use this platform to create an elaborate survey and mainly just needed to create a basic one. Review Source SD Sabina D. Associate Hospital & Health Care Used the software for: I used a free trial ### "Easy yet complicated " April 22, 2026 4.0 Pros Easy to navigate and use. I also like the survey design features. Does the job very well. Happy to use the software so far. Cons It can be complicated in the beginning to learn how to use the different features but once you learn how, it is easy. Review Source RR Rebeca R. Membership Coordinator Environmental Services Used the software for: 2+ years ### "How QuestionPro Helps Us Better Serve Our Members" September 23, 2025 5.0 QuestionPro has been essential in helping us gather critical data and insights to better serve our members. Their Non-Profit Program allows us to allocate our funds where they are needed most, maximizing our impact. We wouldn’t have been able to improve and adjust our membership benefits as effectively without such an incredible tool. Pros With the limited funds most non-profits operate on, having a survey tool that allows us to easily gather critical information from our members is incredibly valuable. Cons It would be helpful if the Non-Profit account allowed more users, but we are extremely grateful to have access to this tool. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) The customizable options and data gathering are so much better and easier to implement Review Source CM Chanda M. Research Director Non-Profit Organization Management Used the software for: 1-2 years ### "QuestionPro for Nonprofits" July 25, 2025 5.0 QuestionPro was a lifesaver when I left my academic institution and needed a software program to collect data for my nonprofit. When starting up a nonprofit it is hard to find the funds for something like software so QuestionPro not only came through as an option but also met our needs in terms of a survey solution. Pros QuestionPro's ease of use is its most beneficial feature. I have used many survey software programs throughout my research career and QuestionPro is by far the most user friendly and has a professional looking interface to the end user. Cons I really like the graphs that are presented with the analytics. I wish there was an easy way to export those graphs to put directly into presentations. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reason for choosing QuestionPro Price, simplicity for end user and usability. Switched from [Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) My nonprofit could not afford the Qualtrics pricing. Review Source SG Sam G. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Great resource for non-profits" November 12, 2025 5.0 Pros Great cross tabs and easy translation integration, we love using this centralized platform to collate survey data across multiple years. Cons The user interface feels a little dated and menu navigation could use some work, but overall does not detract from the utility of the platform. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) better plan options for non-profits, flexibility of users and seats. Review Source JC Johanna C. Innovative Solutions Manager Non-Profit Organization Management Used the software for: 2+ years ### "QuestionPro for nonprofits" January 22, 2025 5.0 We really enjoy Questionpro; the software is easy to use, free for nonprofits, and has all of the features we need. The analytics can sometimes be a little trickier to showcase the specific data we want, but it can be modified or imported into excel easily, Pros Creating surveys with our branding for free. As a nonprofit, we get to benefit from all of the features of Questionpro, and we use it to have exit-surveys after our workshops. There are tons of different types of questions, and everything is super easy to set up and use Cons Analytics can sometimes require a little more effort to be usable. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We receive QuestionPro for free as a nonprofit Review Source CS Carly S. Resource Navigator Non-Profit Organization Management Used the software for: 6-12 months ### "Question Pro Review" February 7, 2025 4.0 The customer service has been great to work with Pros The data is very detailed. I also like that I can edit questions easily. Cons I did not know I would not have access if I did not do this review for the non - profit membership. So I was late on getting data. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Because they offer more features for non profit Review Source VA Val A. Chairperson, Call to Entry Committee Arts and Crafts Used the software for: 6-12 months ### "Questionpro greatly streamlined the Call to Entry team's job for our quilt show" August 20, 2025 5.0 I was pleased with the ease of use. Their generousity in providing a valuable service to nonprofit groups like ours is greatly appreciated. The job of Call to Entry team was greatly streamlined by the use of Questionpro's survey product. Pros The process to produce our on-line survey was simple to use and produced a questionnaire that was easy for our members to answer. The uplink for including pictures in the survey was an added benefit. The customer support team was friendly and helpful. Cons The questionnaire produced a form which could be downloaded to Excel. I would have liked to be able to edit the answers to the survey before downloading them to Excel. This would have avoided duplicating errors that the members made in their answers. Review Source SL Sallie L. Research and Evaluation Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great surveys, easy to share results!" October 6, 2025 5.0 QuestionPro provides a robust set of tools for an excellent price, especially for nonprofits. Surveys are easy to build, easy to track, and my colleagues love how they can access real-time results through analytics dashboards. Data can be exported to Excel or straight to PowerPoints. It allows me to meet multiple stakeholder needs in one product. Pros QuestionPro's survey builder is extremely easy to use - there are tons of question types and logic features. The analytics options are also robust. I've really appreciated designing different dashboards for different stakeholders, each with custom share links. Cons I find the distribution features to be a bit clunky. It will track survey completion and send reminders, but the way you manage distribution lists through that process can be a bit tricky. Review Source JY Justin Y. Executive Director Events Services Used the software for: 2+ years ### "Great Product!" December 10, 2025 5.0 Pros The easy of use as well as the companies customer service is excellent. We haves used them for years. Cons Nothing. Its weird its making me write at least 100 characters when I dont have anythjnf negative to say. Review Source TG Thomas G. none Non-Profit Organization Management Used the software for: 2+ years ### "Thanks for supporting Non profits with a free license" March 13, 2026 4.0 Pros Question Pro is a comprehensive survey tool that does all I need. We use it fur community surveys in our Neighbourhood Forum. Cons That I have to renew the free non-profit license every year... time flies, every two years would be good enough ;) Review Source Kate E. Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Development Manager" August 20, 2025 5.0 QuestionPro has allowed us a sophisticated survey design for our clients and is very intuitive. We are so grateful! Pros We are grateful for the sophisticated survey design for our programs. It is also intuitive for our staff and clients who span a range of age and technological abilities. Cons Sometimes, the system can crash, and firewall restrictions can be a pain. If at all possible, it would be nice for more than 1 person to have access to the nonprofit license. However, it has been a godsend for our team in surveys! We love it! Review Source JDF Jorge D F. Chairman and CEO Publishing Used the software for: 1-2 years ### "PWN reviews QuestionPro" August 25, 2025 5.0 Excellent. Well above our expectations. Easy to user, functional survey design and great analytic capabilities. Pros Pituitary World News is a nonprofit organization in the endocrine rare disease space dedicated to improve people's knowledge of these diseases and improve the time it takes to diagnosis. We use QuestionPro to elicit feedback from our readers. QuestionPro is easy to use and provides a tremendous amount of functionality to our research needs. Their support is excellent and the team is a delight to work with. We strongly recommended it Cons Cannot think of anything we would change or recommend. We could see a need to improve its functionality with social media. Review Source AA Alan A. Marketing Director Performing Arts Used the software for: 2+ years ### "Excellent survey service" July 18, 2025 5.0 Very positive. We (broadwayrose.org) have been using them for a few years now and it has been a reliable service that helps us gather crucial customer feedback. Pros The survey builds are easy to use and exporting the data to a spreadsheet is simple. The site is reliable (I've never seen it return any 300 or 400 errors for a customer). Cons Not much to complain about, really. My only request is to simplify building questions that have radial button options as well as a "Explain" fill in form, rather than having to (to my knowledge) make them two separate questions. Review Source SBH Stella Bjork H. Marketing specialist Farming Used the software for: 1-2 years ### "Great survey form with all the features we need" January 8, 2026 5.0 We have had a very good overall experience as it has all the features we need to keep in touch with our members. Pros The question pro software is so easy to use. The customer service is also very quick in replying when help is needed. Cons Some advanced features aren’t always clearly explained so extra time is spent figuring it out by yourself. Review Source EM Eeva M. Communications Expert Non-Profit Organization Management Used the software for: 2+ years ### "Awesome experience" January 21, 2025 5.0 We using it for statistics and customer surveys. There are many possibilities to use this platform Pros It is very user-friendly, it has many features. Cons There are no cons, we like it very much. Review Source MN Monica N. President Non-Profit Organization Management Used the software for: 1-2 years ### "Great customer support" December 16, 2024 5.0 The use of QuestionPro has helped our organization easily collect data and use it to tell a story. The features that are available make it easy to use. If we need technical support the chat feature is extremely beneficial. Pros The customer service responsiveness is the most beneficial. The use of folders also make it easy to store archive folders Cons We don't have any issues with the system. Review Source Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/)[Market Research](https://www.capterra.com/market-research-software/)[SMS Survey](https://www.capterra.com/sms-survey-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.