--- title: "QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is QuestionPro the right Survey solution for you? Explore 539 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135455/QuestionPro/reviews/" page_type: "reviews" language: "en" --- QuestionPro 4.8 (539) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of QuestionPro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AP Andreas P Senior ResearcherResearch, 2 - 10 employeesUsed the software for: More than 2 years. “We especially appreciate the advanced survey logic, filtering options and the flexibility in designing complex questionnaires for different stakeholder groups.“ May 14, 2026 Aydan N Marketing ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Interface can be unintuitive at times, making complex survey creation slower.“ February 13, 2026 JA Jesper A CIO,COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The initial setup was straightforward, and the platform provides us with the flexibility to design sophisticated surveys that capture the nuances of our work, while still being simple enough for non-specialists to adjust and enhance without worrying about compromising the overall survey design.“ September 5, 2025 KM Kristen M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “If I have multiple browsers open (and sometimes even if I don't), I'll get an alert that says I'm using it on multiple devices and it won't let me open the survey.“ April 28, 2025 MS Meghan S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. “ April 17, 2026 Aydan N Marketing ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support response can sometimes be slow“ February 13, 2026 LP Lisa P Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Feedback collected has allowed us to plan programs and processes needed for growth. Although we have needed minimal customer support, each time we have reached out they have been available and helpful.“ April 9, 2026 ET Ethan T Communication SpecialistNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Navigation can feel a little cluttered compared to lighter survey tools.“ November 14, 2025 ## Showing most helpful reviews Showing 1-25 of 539 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aydan N. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Useful Survey Tool with Room for Improvement" February 13, 2026 5.0 My overall experience with QuestionPro has been positive. The platform makes creating and distributing surveys straightforward, and it offers a good variety of question types and templates. Data collection is reliable, and basic reporting is easy to use. However, the interface can feel a bit unintuitive for complex surveys, and some advanced analytics features are only available in higher-tier plans. Overall, it’s a solid tool for standard survey needs, with room for improvement in usability and advanced reporting. Pros Easy to create and distribute surveys quickly. Wide variety of question types and templates. Reliable data collection and basic reporting features. Cons Interface can be unintuitive at times, making complex survey creation slower. Advanced analytics and customization options are limited to higher-tier plans. Customer support response can sometimes be slow Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched from SurveyMonkey to QuestionPro to access more advanced survey features, better customization options, and improved reporting capabilities. Additionally, QuestionPro offered more flexibility for larger-scale surveys and integrations with our existing tools. Review Source AZ Andrea Z. Chief Admin Officer Non-Profit Organization Management Used the software for: 2+ years ### "Easy-to-Use Survey Platform" May 15, 2026 5.0 My overall experience with QuestionPro has been very positive. It is an easy-to-use and reliable platform for creating and managing surveys, with intuitive survey design tools and useful features for collecting feedback. Their customer support is also very active and responds quickly to questions or requests, which makes the experience even better. Pros I liked most that QuestionPro is very easy to use, especially when designing surveys. The platform is intuitive, practical, and makes it simple to create, distribute, and manage surveys. I also really appreciate their active customer support, which responds quickly to questions and requests. Cons There is very little I disliked about QuestionPro. Some advanced features may take a bit of time to explore at first, but overall the platform is easy to use, reliable, and well supported. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro I chose QuestionPro because it is easy to use, especially for designing and managing surveys, while still offering practical features for collecting and analyzing feedback. Review Source vC vicki C. Deputy President Non-Profit Organization Management Used the software for: I used a free trial ### "Non profit question pro account" March 16, 2026 3.0 So far, setting up the account has had its issues as detailed above. Have not had the opportunity yet to fully explore the software and create our first survey. Friendly helpful staff are available to talk through any issues. Pros Provide free licence for non profit organisations. Allows for multiple surveys. Customer support very helpful to talk through any issues. Intuitive design. Cons For a very small non profit organisation, steps required to set the account up seemed excessive and involved other requirements we do not have or need and had to arrange specifically for this. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Free non profit account as part of their offering. Product known by other users in our field. Review Source Erica S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Robust survey platform that's user-friendly enough for a non-technical user" January 8, 2026 5.0 We use QuestionPro for annual surveys of our student grantees. It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. We were thrilled with the results last year and have plans to use it again this year. Pros It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. I like that I can create different types of questions to capture nuanced feedback from our clients. Cons I would say the learning curve was the most challenging part. You can find something simpler, but you won't get the robust and varied options. It's a true quantitative and qualitative tool for fielding surveys. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Survey Monkey was too simplistic and not effective for our purposes. Review Source CB Chris B. Advocacy Associate Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful resource for small teams " May 28, 2026 4.0 For us as a small non-profits, the service they provide is extremely helpful for our small team. Customer service is great. The software feels a little outdated, but nothing that hinders our use. Pros The platforms flexibility, analytics and reporting are very helpful for our small organization. Customer support is very responsive. Once, the website was down and QuestionPro had it back up and running within a couple hours. The range of questions available meets all of our needs. We love that the QR codes generated for the survey are static so we can use flyers/paper materials without having to update this code each time. Cons The design side can sometimes be difficult to navigate as someone with minimal experience in data collection. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Doodle](https://www.capterra.com/p/142620/Doodle/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) To have a standardized software across all of our survey needs. Review Source AS Amanda S. Certified Child Life Specialist Hospital & Health Care Used the software for: 2+ years ### "User-friendly and Easy for Small Organizations" May 7, 2026 5.0 Pros Our organization loves the ease of use in creating surveys for our membership. The design options are user friendly and our survey recipients have also reported ease of use. Cons QuestionPro meets all of our organization's needs. There is nothing that we dislike about the product. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) QuestionPro allows us to create more surveys and have more responses than SurveyMonkey did for the same cost/plan. Review Source SR Stephanie R. ED Non-Profit Organization Management Used the software for: 2+ years ### "Would definitely recommend QP!" October 7, 2025 5.0 It has been very positive experience using QuestionPro and we find it easy to use and administer our surveys. Pros We have been using QuestionPro for some years and it meets all our program evaluation and research needs as a small nonprofit supporting mental health. Cons I do not have anything to say here as a con -- we have not had any problems with the software and use it regularly. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing QuestionPro This one had the code via tech soup and was much more affordable for us as we are a small nonprofit Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) It was no longer available to us due to a change in university research relationship Review Source CR Chris R. Executive Director Sports Used the software for: 2+ years ### "GREAT for Non-Profits" February 23, 2026 5.0 We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely valuable. I am honored to share a link to their program on our website landing page. Pros As a small non-profit, the ease of using QuestionPro to develop Net Promoter Scores provides direct feedback loop from our tournaments. Cons I can't really think of anything negative from our use of QuestionPro as the navigation and ability to copy previous survey options makes the program easy to use. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Easy to set up as a non-profit without a budget toward survey programs. Review Source SG Sam G. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Great resource for non-profits" November 12, 2025 5.0 Pros Great cross tabs and easy translation integration, we love using this centralized platform to collate survey data across multiple years. Cons The user interface feels a little dated and menu navigation could use some work, but overall does not detract from the utility of the platform. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) better plan options for non-profits, flexibility of users and seats. Review Source LE Laura E. Senior Director of Education and Events Hospital & Health Care Used the software for: 1-2 years ### "QuestionPro review" October 15, 2025 4.0 Our experience has been very positive, it's definitely a step up from prior survey tools that we've used. Pros QuestionPro offers great flexibility in survey design and data reporting. Online customer support provided a speedy response to my questions. Cons At this point our use of QuestionPro has been fairly straightforward and we don't have any complaints! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Very limited question design and few reporting options. Review Source MM Marielle M. Policy and Grants Manager Non-Profit Organization Management Used the software for: 2+ years ### "Would recommend QuestionPro" May 6, 2025 4.0 We've been using QuestionPro for a few years to run annual surveys for a few hundred respondents. We've had a really good experience with the software and much prefer it over Google Forms, our previous software solution. QuestionPro has more security and offers more features that we find helpful in data management and analysis. Pros Multiple question formats can be used in one survey. We were able to translate into 6 languages and add an audio play option for respondents to hear each question and answer read aloud - a big plus for our multi-lingual community. Cons The data exports do not always have the formatting that I wish they had. I still need to create a codebook to translate answer choices that export as 1,2,3,4 into never, sometimes, often, always, etc. I also do my own data cleaning and I wish there were a better way to do that without exporting and doing it in Excel. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Question Pro offered a free nonprofit license and had the features we needed. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Lack of security in Google Forms, need for different question displays that were more understandable for low-English proficiency audiences, easier translations. Review Source MC Megan C. Director of Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Great for nonprofits" July 15, 2025 5.0 Overall a very positive experience with QuestionPro. I have used it for years and have found it to be the best tool out there for the price. Pros I appreciate the opportunity as a nonprofit to have access to a robust survey system that will actually give us workable data. Cons The nonprofit renewal process requires us to provide email addresses from other entities, and I do not agree with sharing these. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) There were so many limitations on the use of survey monkey, and they increased the fee. Review Source SN Sylvia N. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "The most affordable robust survey tool around" June 9, 2025 5.0 QuestionPro is a great tool for all kinds of surveys, simple and complex. Plus, thei customer service is excellent. Pros The robust functionality of QuestionPro has been incredibly helpful for our efforts as a growing nonprofit. Cons It would be easier to access data if the names of the respondents displayed, rather than an ID number. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Cost and functionality is better with QuestionPro Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost and functionality is better with QuestionPro Review Source SS Sarah S. Marketing and Communications Non-Profit Organization Management Used the software for: 1-2 years ### "Supporting Our Mission to Protect Birds" February 7, 2025 5.0 We enjoy how easy surveys are to create and share with our community. Pros As a nonprofit dedicated to bird conservation and supporting emerging conservationists, we appreciate the tools QuestionPro offers. The platform is user-friendly, which makes it easy for us to create surveys and we have been told it is also easy for our participants to complete them. We also value the various tools available for sharing our surveys. We have used our account to conduct surveys, gather feedback which supports our research. Cons Needing to renew the license every year and losing access to our surveys when it expires is challenging. Sending an email notification an appropriate time before the expiration date would be helpful, allowing us to renew it without losing access to our data. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Their plans were too expensive and we felt the value just wasn't there. Review Source JC Johanna C. Innovative Solutions Manager Non-Profit Organization Management Used the software for: 2+ years ### "QuestionPro for nonprofits" January 22, 2025 5.0 We really enjoy Questionpro; the software is easy to use, free for nonprofits, and has all of the features we need. The analytics can sometimes be a little trickier to showcase the specific data we want, but it can be modified or imported into excel easily, Pros Creating surveys with our branding for free. As a nonprofit, we get to benefit from all of the features of Questionpro, and we use it to have exit-surveys after our workshops. There are tons of different types of questions, and everything is super easy to set up and use Cons Analytics can sometimes require a little more effort to be usable. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We receive QuestionPro for free as a nonprofit Review Source Beau S. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Good program to use" April 27, 2026 5.0 Good very positive, they have a great product that often is less expensive than others but provides a great result. Pros Easy to use, great customer service, survey design and templates work well. As a non-profit they support us by providing a great resource. Cons The log in process it does the code entry quite often, which slows down the log in process. But I can get over it. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Good pricing and it met all of our needs. Review Source MS Meghan S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "I love QuestionPro!" April 17, 2026 5.0 I appreciate the value I get, as it is one more tool in our small toolbox for continuous quality improvement. I know I have not used all the bells and whistles of it, but I know they are there if I need them. I would also say that the customer service is quick, reliable, and personal. Pros The best thing about QP is that it works with small non-profits. It's a game changer in continuous quality improvement with simple surveys. Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. It is very easy to use for all team members regardless of skill level and nimble. They are responsive to requests and inquiries; great customer service. Cons I honestly do not have a negative statement. Maybe if I was a researcher or using more complex research, I would find quirks in the system. However, that may not be the system's fault, it could be the inputs. Review Source LG Larry G. Vice President of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Great Software for Non-Profits!" April 23, 2026 5.0 As a non-profit, we use QuestionPro for event surveys, program surveys, employee surveys, etc. It is robust enough to handle any of our needs. Pros Question pro is easy to use, easy to customize, and has been my go-to for years. Customer support is great. Cons I really have no complaints. I have been able to do whatever I need to do in the platform. For non-profits, annual renewing could be smoother. Review Source LY LaMar Y. Executive Director Program Development Used the software for: 1-2 years ### "Reliable, flexible survey platform wish nonprofit tier had full features" September 25, 2025 5.0 Overall, QuestionPro has been dependable for both quick pulse checks and complex, logic-heavy instruments. We conducted surveys quickly, tracked responses in real-time, and provided clean datasets to our evaluation team. Support has been responsive to advanced logic and integrations. With fuller nonprofit features, it would cover nearly all of our needs end-to-end. Pros The platform is fast and intuitive. Branching/logic and piping are easy to configure, templates cover most use cases, and collaboration/version history are straightforward. Real-time dashboards make it simple to monitor completes and drop-offs, and exports (CSV/Excel/API) are clean for analysis. Mobile/offline collection is reliable for field work. Cons The nonprofit plan lacks several features we need; we’d prefer access to the complete feature set. Advanced branding/styling are limited without custom CSS, and complex multilingual surveys require extra setup to maintain consistent labels. Some deeper analytics still require exporting to BI, R, or Python. Review Source JY Justin Y. Executive Director Events Services Used the software for: 2+ years ### "Great Product!" December 10, 2025 5.0 Pros The easy of use as well as the companies customer service is excellent. We haves used them for years. Cons Nothing. Its weird its making me write at least 100 characters when I dont have anythjnf negative to say. Review Source Kate E. Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Development Manager" August 20, 2025 5.0 QuestionPro has allowed us a sophisticated survey design for our clients and is very intuitive. We are so grateful! Pros We are grateful for the sophisticated survey design for our programs. It is also intuitive for our staff and clients who span a range of age and technological abilities. Cons Sometimes, the system can crash, and firewall restrictions can be a pain. If at all possible, it would be nice for more than 1 person to have access to the nonprofit license. However, it has been a godsend for our team in surveys! We love it! Review Source LH Lisa H. Chief Strategy Officer Non-Profit Organization Management Used the software for: 2+ years ### "QuestioPro is a Go" July 2, 2025 4.0 Overall, QuestionPro is my go to tool for community surveys and needs assessments because it is easy to use, has many formatting options, and is a professional looking public facing platform. Pros I love that QuestionPro has different types of questions to choose from especially conditional formatting. Cons Sometime the way that data anylsis is compiled can be cumbersome for those less expereinced in reading this type of information. Review Source DR Diana R. Director Non-Profit Organization Management Used the software for: 2+ years ### "Essential tool for non-profit organizations" May 8, 2025 4.0 We have been using QuestionPro for over ten years. It allows us to create easy-to-complete online surveys, that can be undertaken easily on many devices. The software has been very well designed. We use it to collect the data of our members from all over the world, for this reason we need to compare the data obtained between them and QuestionPro allows us to download reports in Excel files, text files and Power Point files. You can send invitations directly, monitor responses and manage the unsubscribes. Pros QuestionPro is a very versatile and above all intuitive product. There is a great variety of fields to choose from that meet our needs. We understood the logic of use without the need for explanations. Cons We use the free nonprofit license and it sometimes limits certain functionality. It would be interesting to try the upper levels. Review Source LG LuShawna G. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Thank the heavens for Question Pro" June 4, 2025 5.0 Our overall experience has been excellent. The staff has been incredibly supportive, especially toward nonprofit organizations like ours. Their responsiveness, patience, and genuine desire to help us succeed have made a big difference. Pros Its easy to implement, there are a ton of different question types, and we can save and analyze data for pilot and research studies. Bravo! Cons We honestly don’t have any major complaints about QuestionPro. It has performed reliably and met all of our current needs. Review Source SD Sabina D. Associate Hospital & Health Care Used the software for: I used a free trial ### "Easy yet complicated " April 22, 2026 4.0 Pros Easy to navigate and use. I also like the survey design features. Does the job very well. Happy to use the software so far. Cons It can be complicated in the beginning to learn how to use the different features but once you learn how, it is easy. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.