# QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QuestionPro the right Survey solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135455/QuestionPro/reviews --- QuestionPro 4.8 (526) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of QuestionPro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MM Marielle M Policy and Grants ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We were able to translate into 6 languages and add an audio play option for respondents to hear each question and answer read aloud - a big plus for our multi-lingual community.“ May 6, 2025 KM Kristen M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “If I have multiple browsers open (and sometimes even if I don't), I'll get an alert that says I'm using it on multiple devices and it won't let me open the survey.“ April 28, 2025 JA Jesper A CIO,COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The initial setup was straightforward, and the platform provides us with the flexibility to design sophisticated surveys that capture the nuances of our work, while still being simple enough for non-specialists to adjust and enhance without worrying about compromising the overall survey design.“ September 5, 2025 Aydan N Marketing ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Interface can be unintuitive at times, making complex survey creation slower.“ February 13, 2026 MS Meghan S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. “ April 17, 2026 ET Ethan T Communication SpecialistNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Navigation can feel a little cluttered compared to lighter survey tools.“ November 14, 2025 LP Lisa P Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Feedback collected has allowed us to plan programs and processes needed for growth. Although we have needed minimal customer support, each time we have reached out they have been available and helpful.“ April 9, 2026 Aydan N Marketing ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support response can sometimes be slow“ February 13, 2026 ## Showing most helpful reviews Showing 1-25 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caitlin E. Senior Director of Education and Outreach Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic evaluation software for nonprofits" August 1, 2025 5.0 We have no reason whatsoever to ever consider another software for evaluations. QuestionPro is easy to work with, affordable, and surveys can be complex or basic depending on our needs. Pros As a non-profit, we are able to receive a discounted product. This helps our bottom line significantly and lets us focus on the services we provide instead of having to pay for an evaluation software. Customer support is always very responsive no matter the time and I like being able to get in touch with a real person when I need to. With our software we're able to design the type of surveys we need and the branching options are very helpful. Cons Manual data entry/upload would be nice to have in the version of QuestionPro available to us but we're able to make it work with our license. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We made the switch because of affordability and customizability Review Source JA Jesper A. CIO,COO Non-Profit Organization Management Used the software for: 1-2 years ### "Complex features that are simple to use" September 5, 2025 5.0 QuestionPro is solving the challenge of running complex surveys across multiple communities, where correlated factors need to be tracked and analyzed. It enables us to build nuanced surveys easily, allows non-specialists to make adjustments without compromising the design, and exports clean, usable Excel data that we can sanitize and share while protecting anonymity. This not only saves us time but also ensures data integrity and community trust, ultimately giving us clearer insights to guide our healthcare and community projects. Pros As a 501(c)(3) nonprofit organization serving Pacific Islander communities, part of our mission involves healthcare-related projects with a strong emphasis on data collection. For years, we relied on Google Forms and other simple tools, which were sufficient for basic surveys but quickly became limiting as our projects became more complex. Our work often requires engaging multiple communities and tracking overlapping, correlated factors. That’s where QuestionPro has been a saving grace. The initial setup was straightforward, and the platform provides us with the flexibility to design sophisticated surveys that capture the nuances of our work, while still being simple enough for non-specialists to adjust and enhance without worrying about compromising the overall survey design. One of the most significant advantages for us is the ease with which we can obtain data in a usable Excel format. This has been a game-changer, allowing us to sanitize results, protect participant anonymity, and still share data with partners in a secure and controlled manner. Having complete control over our data sets ensures that we can honor both community trust and research integrity. The built-in analytics are another highlight. Clear, intuitive, and genuinely helpful in helping us identify trends and make data-informed decisions for our programs, allowing us to focus on interpreting insights that matter. For us, QuestionPro strikes the perfect balance: robust enough for complex, multi-community projects, but accessible enough for everyone on our team to use with confidence. Cons Nothing so far. The software has fully lived up to everything we hoped for and continues to deliver. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reason for choosing QuestionPro Had the most features that we needed for our surveys. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Other platforms didn't address our needs. Review Source GM Geoff M. Digital Marketing Technologist Marketing and Advertising Used the software for: 1-2 years ### "QuestionPro is holding our survey data hostage!" August 11, 2021 1.0 Pros It was fairly easy to set up a survey. Cons We signed up for a free account and they mentioned on the pricing page that there was a limit of 1,000 submissions per survey on the free version. What they failed to clearly state, though is that once you go over 1,000 submissions on a survey, you GET COMPLETELY LOCKED OUT OF THE SURVEY!!! We got a TON of SPAM submissions even with the provided Captcha field added, which quickly pushed us over the 1,000 submission limit. But, instead of shutting the survey down, they continue to accept submissions and instead REVOKE ACCESS TO THE SURVEY FOR TEH CREATOR. Now I can no longer view, edit or even close the survey without PAYING FOR AN ENTIRE YEAR SUBSCRIPTION because they don't offer a monthly plan. So, essentially, if you are on a free account and go over 1,000 submissions, QUESTIONPRO WILL HOLD YOUR SURVEY DATA HOSTAGE UNTIL YOU PAY FOR AN ENTIRE YEAR SUBSCRIPTION because they don't offer monthly subscriptions. The reasoning I was given was that "they didn't want a bad experience for the survey takers" which is why they leave the survey open. What about the end-user experience for the companies setting up the surveys though? Personally, I'd rather my survey get shut down at 1,000 submissions and still be able to access the data then to have them keep collecting responses that I can't even access. Their customer service was also very slow to reply and the account manager was 15 mins late to our first meeting with no heads up, so I ended up waiting and having to reschedule. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) QuestionPro offered Captcha field which we thought would help us reduce/eliminate bot traffic which definitely did not end up being the case. Review Source Erica S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Robust survey platform that's user-friendly enough for a non-technical user" January 8, 2026 5.0 We use QuestionPro for annual surveys of our student grantees. It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. We were thrilled with the results last year and have plans to use it again this year. Pros It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. I like that I can create different types of questions to capture nuanced feedback from our clients. Cons I would say the learning curve was the most challenging part. You can find something simpler, but you won't get the robust and varied options. It's a true quantitative and qualitative tool for fielding surveys. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Survey Monkey was too simplistic and not effective for our purposes. Review Source CM Christopher M. Database Manager Non-Profit Organization Management Used the software for: 2+ years ### "Very User Friendly Option for Detailed Surveys" June 16, 2025 5.0 The product has been very easy to use. We need it once a year (usually), and it's so easy to take last year's survey, tweak it, and send it out to a new batch of participants. Pros Setting up a normal survey is very straightforward. As you dig deeper, you can unlock more complex input logic, branching, and a bunch of other options to add a richer experience for participants. Security measures and validation features are also robust, offering a host of options to ensure you get input from the people you want. Cons The process to renew non-profit licenses is a bit cumbersome. I would much prefer a discounted non-profit option to the free license that requires additional steps every year for renewal. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Better validation logic for participants - easier to prevent multiple responses. Review Source BD B D. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Good for nonprofits" September 2, 2025 4.0 Very good, we utilize it for a lot of things, including applications for our programs. We also like the ability to get a QR easily on every survey. Pros I like the reports it automatically produced for us. Good value. IT is as easy as Survey Monkey but a much better nonprofit rate. It also has more relevant training opportunities. Cons The application we put online was difficult for the applicants. Many filled it out multiple times. Also, they require you write a review on this site to get the discount. This kind of requirement felt coerced. Alternatives considered [Mentimeter](https://www.capterra.com/p/160936/Mentimeter/) Reason for choosing QuestionPro It had the best cost ration that met the basic requirements of what we needed for our application and survey needs. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Lower cost through TechSoup and more options on questions. Review Source JR Jennifer R. PRESIDENT and CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great for translation and insights " September 23, 2025 5.0 Great. We use it a nonprofit organization and have been satisfied. We have been able to design advanced surveys and the analytics are a time saver. Pros The translation feature is very easy to use. We translate our surveys in multiple languages. Question pro provide many options and features that other survey programs do not. It is pretty easy to design a survey that is more complex, and you not have to be a data scientist to do it. The analytics and charts provided are superior. It’s great that we don’t have to download to excel to analyze. Cons Would be great if it had more templates or preloaded questions. The system can be daunting at first because it has a lot of features and options. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro The translation and analysis of Question Pro are superior Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) MS Forms is to basic. Does not provide the translation, variety of question types or analysis. Review Source MW Megan W. Patron Engagement Director Entertainment Used the software for: 2+ years ### "Excellent surveys for nonprofits." August 15, 2025 5.0 Overall a very positive experience and by far the best survey software we have used. We love the variety of surveys we can create. Pros Great options and variety of question types, ease of use, and customer-friendly. Great tutorials and quick customer support. Cons I'd prefer to be able to do some more customizations to match our brand. Perhaps I would be able to do this more with more research. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Budget and needing more customizable questions. Review Source CR Chris R. Executive Director Sports Used the software for: 2+ years ### "GREAT for Non-Profits" February 23, 2026 5.0 We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely valuable. I am honored to share a link to their program on our website landing page. Pros As a small non-profit, the ease of using QuestionPro to develop Net Promoter Scores provides direct feedback loop from our tournaments. Cons I can't really think of anything negative from our use of QuestionPro as the navigation and ability to copy previous survey options makes the program easy to use. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Easy to set up as a non-profit without a budget toward survey programs. Review Source VR Verified Reviewer Staff Director Non-Profit Organization Management Used the software for: 1-2 years ### "Camp Sunrise Review of QuestionPro" August 7, 2025 5.0 wonderful. the customer support has been fantastic, it's a great value, and it really helps me get a better idea of what our team is thinking. I really appreciate them! Pros I like quetsion pro for the simplicity for my staff. They say it's easy for them to use and it only takes a few minutes. it also helps me easily organize responses for efficeny. Cons I really don't have many complaints about questionpro. from their various options to set up surveys, easy access to a qr code, and degisn i don't have any critism. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) I wanted something that was more user friendly and gave me more options to custimize my surveys. It's also easier to export data. Review Source SS Sarah S. Marketing and Communications Non-Profit Organization Management Used the software for: 1-2 years ### "Supporting Our Mission to Protect Birds" February 7, 2025 5.0 We enjoy how easy surveys are to create and share with our community. Pros As a nonprofit dedicated to bird conservation and supporting emerging conservationists, we appreciate the tools QuestionPro offers. The platform is user-friendly, which makes it easy for us to create surveys and we have been told it is also easy for our participants to complete them. We also value the various tools available for sharing our surveys. We have used our account to conduct surveys, gather feedback which supports our research. Cons Needing to renew the license every year and losing access to our surveys when it expires is challenging. Sending an email notification an appropriate time before the expiration date would be helpful, allowing us to renew it without losing access to our data. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Their plans were too expensive and we felt the value just wasn't there. Review Source LE Laura E. Senior Director of Education and Events Hospital & Health Care Used the software for: 1-2 years ### "QuestionPro review" October 15, 2025 4.0 Our experience has been very positive, it's definitely a step up from prior survey tools that we've used. Pros QuestionPro offers great flexibility in survey design and data reporting. Online customer support provided a speedy response to my questions. Cons At this point our use of QuestionPro has been fairly straightforward and we don't have any complaints! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Very limited question design and few reporting options. Review Source AS Amanda S. Technology Specialist Hospital & Health Care Used the software for: 2+ years ### "Easy to Use and Perfect for Us!" May 12, 2025 5.0 QuestionPro is really easy to use and works great for our organization's needs. It helps us run surveys and post webinar quizes really simply. Pros It's easy, customizable, user-friendly, and does everything I need it to! Cons There isn't really anything to complain about. It functions just as we need it to. Switched from [SurveyMonkey Apply](https://www.capterra.com/p/123374/SurveyMonkey-Apply/) SurveyMonkey has too many limits without upgrading and the price was too high. Review Source SK Sylvie K. Senior Manager Professional Training & Coaching Used the software for: 2+ years ### "EAA is using QuestionPro" March 17, 2025 5.0 Having used QuestionPro for four years now, it has become and invaluable tool for my work. Pros The level of complexity can be easily adjusted to the needs of different surveys. Cons The import of contact lists is not so straightforward. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We needed more complexity and security of the surveys. Review Source CS Carly S. Resource Navigator Non-Profit Organization Management Used the software for: 6-12 months ### "Question Pro Review" February 7, 2025 4.0 The customer service has been great to work with Pros The data is very detailed. I also like that I can edit questions easily. Cons I did not know I would not have access if I did not do this review for the non - profit membership. So I was late on getting data. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Because they offer more features for non profit Review Source TH Tom H. Research Manager Research Used the software for: 6-12 months ### "Excellent - vastly improved our research delivery" December 7, 2024 4.0 Very positive - easier and more efficient to script the surveys, they look a lot better, and export/analysis is good. Pros Easy to programme surveys and the design/UX is a vast improvement on our previous software. The style and display options for questions are excellent. Cons Sometimes it is difficult to apply more complex routing - you have to create a lot of rules and logic. Switched from [Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/) Price was increasing each year and it has been a while since we looked elsewhere. Found QPro and the price and survey UX options were very appealing, so we moved. Review Source LY LaMar Y. Executive Director Program Development Used the software for: 1-2 years ### "Reliable, flexible survey platform wish nonprofit tier had full features" September 25, 2025 5.0 Overall, QuestionPro has been dependable for both quick pulse checks and complex, logic-heavy instruments. We conducted surveys quickly, tracked responses in real-time, and provided clean datasets to our evaluation team. Support has been responsive to advanced logic and integrations. With fuller nonprofit features, it would cover nearly all of our needs end-to-end. Pros The platform is fast and intuitive. Branching/logic and piping are easy to configure, templates cover most use cases, and collaboration/version history are straightforward. Real-time dashboards make it simple to monitor completes and drop-offs, and exports (CSV/Excel/API) are clean for analysis. Mobile/offline collection is reliable for field work. Cons The nonprofit plan lacks several features we need; we’d prefer access to the complete feature set. Advanced branding/styling are limited without custom CSS, and complex multilingual surveys require extra setup to maintain consistent labels. Some deeper analytics still require exporting to BI, R, or Python. Review Source JS Jackie S. HR Non-Profit Organization Management Used the software for: 2+ years ### "Easy Surveys, Great Analytics" November 20, 2025 4.0 Pros Regular user of QuestionPro and wow it’s such a smooth experience! Super easy to create surveys, and the analytics make sense without needing a data science degree. If you’re looking for a hassle-free way to collect feedback, definitely check it out Cons QuestionPro is a robust platform with many advanced features, but for new users, the learning curve can feel a bit steep. With a little time and exploration, though, it becomes a powerful tool for collecting and analyzing feedback Review Source SL Sallie L. Research and Evaluation Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great surveys, easy to share results!" October 6, 2025 5.0 QuestionPro provides a robust set of tools for an excellent price, especially for nonprofits. Surveys are easy to build, easy to track, and my colleagues love how they can access real-time results through analytics dashboards. Data can be exported to Excel or straight to PowerPoints. It allows me to meet multiple stakeholder needs in one product. Pros QuestionPro's survey builder is extremely easy to use - there are tons of question types and logic features. The analytics options are also robust. I've really appreciated designing different dashboards for different stakeholders, each with custom share links. Cons I find the distribution features to be a bit clunky. It will track survey completion and send reminders, but the way you manage distribution lists through that process can be a bit tricky. Review Source DR Diana R. Director Non-Profit Organization Management Used the software for: 2+ years ### "Essential tool for non-profit organizations" May 8, 2025 4.0 We have been using QuestionPro for over ten years. It allows us to create easy-to-complete online surveys, that can be undertaken easily on many devices. The software has been very well designed. We use it to collect the data of our members from all over the world, for this reason we need to compare the data obtained between them and QuestionPro allows us to download reports in Excel files, text files and Power Point files. You can send invitations directly, monitor responses and manage the unsubscribes. Pros QuestionPro is a very versatile and above all intuitive product. There is a great variety of fields to choose from that meet our needs. We understood the logic of use without the need for explanations. Cons We use the free nonprofit license and it sometimes limits certain functionality. It would be interesting to try the upper levels. Review Source JC Jordyn C. Vice President of Technology Non-Profit Organization Management Used the software for: 2+ years ### "Great Program for Surveys!" September 6, 2025 4.0 My overall experience has been great! I've been using the program for about five years now, and have had minimal issues with it. Pros I am able to make a variety of surveys and organize them into different folders, keeping my dashboard organized. Cons The surveys look a little older/outdated compared to other survey programs. Also, when creating multiple-choice questions, sometimes the text and fonts get a little wonky, and you can go back/ctl-z. Review Source JDF Jorge D F. Chairman and CEO Publishing Used the software for: 1-2 years ### "PWN reviews QuestionPro" August 25, 2025 5.0 Excellent. Well above our expectations. Easy to user, functional survey design and great analytic capabilities. Pros Pituitary World News is a nonprofit organization in the endocrine rare disease space dedicated to improve people's knowledge of these diseases and improve the time it takes to diagnosis. We use QuestionPro to elicit feedback from our readers. QuestionPro is easy to use and provides a tremendous amount of functionality to our research needs. Their support is excellent and the team is a delight to work with. We strongly recommended it Cons Cannot think of anything we would change or recommend. We could see a need to improve its functionality with social media. Review Source ZT Zion T. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "surveys are great" October 2, 2025 5.0 we use for internal and external surveying. Great product. Flexible survey platform with excellent features for quick, insightful feedback. Pros We used it for internal and external surveying. Easy to use, flexible survey options, and great for gathering feedback quickly Cons really enjoyed the ease of use. It makes surveys simple to build and analyze, with great customization and reporting options. Review Source EM Eeva M. Communications Expert Non-Profit Organization Management Used the software for: 2+ years ### "Awesome experience" January 21, 2025 5.0 We using it for statistics and customer surveys. There are many possibilities to use this platform Pros It is very user-friendly, it has many features. Cons There are no cons, we like it very much. Review Source GB Gary B. Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Question Pro is great!!" May 6, 2025 5.0 Excellent, QuestionPro has exceeded my expectations. The ease of formulating different types of questions - Yes/No, multiple choice, etc. Pros Excellent platform for customer feedback. Simple and easy to use. Allows you to write many types of questions. Free for nonprofits. Cons Honestly, I don't have any negatives. I may find some in the future but not at this point. Review Source Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/)[Market Research](https://www.capterra.com/market-research-software/)[SMS Survey](https://www.capterra.com/sms-survey-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.