# QuestionPro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about QuestionPro Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/135455/QuestionPro --- # QuestionPro Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QuestionPro ## What is QuestionPro? QuestionPro is a survey tool that helps organizations measure and manage customer experience (CX), employee engagement, and the pulse of the audience. It allows users to collect data and gain insights that help make data-driven decisions. The platform helps simplify the process of creating, distributing, and analyzing surveys. With multiple question types, users can build customized surveys for valuable insights. It offers ready-made templates and multiple distribution options, including email, social media, and mobile devices. QuestionPro's analytics dashboards provide in-depth reporting and data visualization, revealing trends and patterns. It includes enterprise-grade research tools, CX management, employee experience features, advanced survey logic such as branching, skip logic, and randomization. QuestionPro integrates with platforms including Salesforce and Tableau and supports multilingual surveys. Additioanlly, it offers offline capabilities for remote data collection. ## What is QuestionPro used for? [Survey](https://www.capterra.com/survey-software/)[Community](https://www.capterra.com/community-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 522 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $83 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QuestionPro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.questionpro.com&name=QuestionPro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QuestionPro 4.8 (522) VS. [4.7 (2,786)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $83 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (521) Ease Of Use 4.7 (1,552) Value For Money 4.8 (419) Value For Money 4.5 (1,214) Customer Service 4.7 (465) Customer Service 4.5 (1,146) ## QuestionPro alternatives [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,049)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) ## Who uses QuestionPro? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Survey Builder 4.8 (260) 78.08% of 260 reviewers that rated this feature as important or highly important With this capability, you can easily design, modify, and manage surveys using an intuitive interface. Reviewers appreciate the wide range of question types, user-friendly setup, and flexibility to adapt surveys for different needs, though some wish moving questions was faster. Reporting/Analytics 4.7 (242) 72.73% of 242 reviewers that rated this feature as important or highly important QuestionPro offers robust analytics and reporting tools, letting you access real-time data, export in multiple formats, and visualize results clearly. Some reviewers find the reports easy to share and modify, though a few wish for simpler display options. Data Import/Export 4.7 (224) 74.55% of 224 reviewers that rated this feature as important or highly important You benefit from versatile data import and export options, supporting formats like Excel, PDF, and CSV. Reviewers appreciate the ease of exporting data for analysis and sharing, though some mention occasional export limitations or issues with importing. Question Branching 4.7 (152) 64.47% of 152 reviewers that rated this feature as important or highly important This aspect helps you create dynamic surveys that adapt to respondents’ answers. Reviewers indicate branching is intuitive, easy to set up, and valuable for targeting questions, streamlining surveys, and improving data quality by avoiding irrelevant questions. Customizable Questions 4.8 (129) 93.80% of 129 reviewers that rated this feature as important or highly important It gives you the flexibility to tailor questions to fit diverse audiences and specific needs. Users think the ability to adjust wording, formats, and types makes surveys more relevant, and they value the ease of customizing for different programs or contexts. Data Analysis Tools 4.6 (133) 69.17% of 133 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software QuestionPro 84 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Compare key metrics for the business against prominent players in the industry Leave comments and notes on documents for others to view Capability of a software or system to make decisions and perform actions based on specified conditions Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases It gives you the flexibility to tailor questions to fit diverse audiences and specific needs. Users think the ability to adjust wording, formats, and types makes surveys more relevant, and they value the ease of customizing for different programs or contexts. Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Removes data that is incomplete, inaccurate, or irrelevant from a dataset You benefit from versatile data import and export options, supporting formats like Excel, PDF, and CSV. Reviewers appreciate the ease of exporting data for analysis and sharing, though some mention occasional export limitations or issues with importing. Protect sensitive data for digital privacy Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Assemble applications and processes by dragging over and arranging pre-built components Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Find & retrieve relevant data or documents Games or game-like elements to track progress and reward accomplishments Organize and edit a group of people's policy and members Send messages to multiple subscribers at the same time Comprehensive list that contains information and details of all the members associated with a particular organization or group Personalize text messages using templates and custom fields Access software remotely via mobile devices Notifications via mobile devices Distribute a survey via mobile devices Controls/tools to moderate the session Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Conduct and manage panel discussions for the purpose of market research Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group This aspect helps you create dynamic surveys that adapt to respondents’ answers. Reviewers indicate branching is intuitive, easy to set up, and valuable for targeting questions, streamlining surveys, and improving data quality by avoiding irrelevant questions. Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns QuestionPro offers robust analytics and reporting tools, letting you access real-time data, export in multiple formats, and visualize results clearly. Some reviewers find the reports easy to share and modify, though a few wish for simpler display options. Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Apply statistical/mathematical models to sets of data Allow media to be embedded in the question or answer options With this capability, you can easily design, modify, and manage surveys using an intuitive interface. Reviewers appreciate the wide range of question types, user-friendly setup, and flexibility to adapt surveys for different needs, though some wish moving questions was faster. Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.7 (499) 4.7 Based on 499 reviews ## Pricing Value for money 4.8 (419) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135455/QuestionPro/pricing/) Surveys & Research- Team Edition $83.00 Per User,Per Month It includes: - SMS Invites - Custom Scripting‪ - Blocks and Randomization - Third-party Integrations - User Roles & Permissions - Gift Cards and Survey Rewards - Region Specific Data Centersoption to Host Your Data in USA - Dedicated Account Manager Surveys & Research- Advanced $99.00 Per User,Per Month It includes: - 35+ Question Types‪ - Panel Integration‪ - Email Alerts - Salesforce Integration‪ - Gap Analysis - Advanced Data Segmentation - CSS Customization and Your Own Domain Value for money 4.8 (419) 4.8 Based on 419 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Copper](https://www.capterra.com/p/141642/Copper/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (465) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (465) 4.7 Based on 465 reviews ## User reviews Overall rating 4.8 Based on 522 reviews Filter by rating 5(420) 4(88) 3(6) 2(3) 1(5) Mentioned topic Sorted by most recent VC vicki C. Deputy President Non-Profit Organization Management ### "Non profit question pro account" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 March 16, 2026 So far, setting up the account has had its issues as detailed above. Have not had the opportunity yet to fully explore the software and create our first survey. Friendly helpful staff are available to talk through any issues. Pros Provide free licence for non profit organisations. Allows for multiple surveys. Customer support very helpful to talk through any issues. Intuitive design. Cons For a very small non profit organisation, steps required to set the account up seemed excessive and involved other requirements we do not have or need and had to arrange specifically for this. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing QuestionPro Free non profit account as part of their offering. Product known by other users in our field. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Thomas G. none Non-Profit Organization Management ### "Thanks for supporting Non profits with a free license" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 13, 2026 Pros Question Pro is a comprehensive survey tool that does all I need. We use it fur community surveys in our Neighbourhood Forum. Cons That I have to renew the free non-profit license every year... time flies, every two years would be good enough ;) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Arissa P. Executive Director Non-Profit Organization Management ### "Don't do it" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 5, 2026 I was extremely disheartened by their inability to work with us and help us come up with a solution that worked for our nonprofit. Because of this, I would never recommend them for another organization to use. Pros QuestionPro is good for skip logic and building surveys. The initial price point is good for nonprofits through techsoup but advanced features are not included. Cons QuestionPro's customer service is horrible. As a small nonprofit, we purchased the license through techsoup for $150. One of the surveys we are working on requires an electronic consent, however, we were notified after purchasing the license that this feature is only available for a research license and is $1500. We asked if we could sign up for the monthly license like they have for their basic level and were told that they only offer an annual rate. We asked if there were any workarounds and were told there was not. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We needed better skip logic and there was a nonprofit rate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Linda H. Survey Developer and Technical Writer Non-Profit Organization Management ### "Excellent software for surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 5, 2026 Very good experience. I have been working with QuestionPro for about 5 years and they continue to improve the survey developer experience. Pros Ease of use in setting up survey questions. Tech support is excellent when I have questions about the program. Cons Export to PDF could be improved. Open ended questions follow at the end of choice questions. We have a very extensive survey we do in QuestionPro and I have to manipulate the exported file to embed the open ended question responses into the full document. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Chris R. Executive Director Sports ### "GREAT for Non-Profits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2026 We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely valuable. I am honored to share a link to their program on our website landing page. Pros As a small non-profit, the ease of using QuestionPro to develop Net Promoter Scores provides direct feedback loop from our tournaments. Cons I can't really think of anything negative from our use of QuestionPro as the navigation and ability to copy previous survey options makes the program easy to use. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing QuestionPro Easy to set up as a non-profit without a budget toward survey programs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aydan N. Marketing Manager Non-Profit Organization Management ### "Useful Survey Tool with Room for Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2026 My overall experience with QuestionPro has been positive. The platform makes creating and distributing surveys straightforward, and it offers a good variety of question types and templates. Data collection is reliable, and basic reporting is easy to use. However, the interface can feel a bit unintuitive for complex surveys, and some advanced analytics features are only available in higher-tier plans. Overall, it’s a solid tool for standard survey needs, with room for improvement in usability and advanced reporting. Pros Easy to create and distribute surveys quickly. Wide variety of question types and templates. Reliable data collection and basic reporting features. Cons Interface can be unintuitive at times, making complex survey creation slower. Advanced analytics and customization options are limited to higher-tier plans. Customer support response can sometimes be slow Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched from SurveyMonkey to QuestionPro to access more advanced survey features, better customization options, and improved reporting capabilities. Additionally, QuestionPro offered more flexibility for larger-scale surveys and integrations with our existing tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Angelika W. Event Manager Research ### "Unverzichtbares Tool für Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 Pros Wir sind eine Non-Profit-Organisation im Bereich der Erziehungsforschung und möchten auf QuestionPro heute nicht mehr verzichten. Mit dem System können wir unkompliziert wertvolles Feedback zu unseren Konferenzen einholen und dieses gezielt zur Weiterentwicklung unserer Veranstaltungen nutzen. Besonders schätzen wir, dass sich Umfragen sehr einfach anlegen lassen und gleichzeitig ein ansprechendes, übersichtliches Design bieten, das für die Teilnehmenden gut lesbar ist. Darüber hinaus stellt das System zahlreiche hilfreiche Möglichkeiten bereit, die Ergebnisse auszuwerten und strukturiert aufzubereiten. Cons Wir sehen keine wirklich nennenswerten Nachteile; gelegentlich ist unklar, warum plötzlich ein Login-Code nötig ist. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Erica S. Executive Director Non-Profit Organization Management ### "Robust survey platform that's user-friendly enough for a non-technical user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 We use QuestionPro for annual surveys of our student grantees. It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. We were thrilled with the results last year and have plans to use it again this year. Pros It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. I like that I can create different types of questions to capture nuanced feedback from our clients. Cons I would say the learning curve was the most challenging part. You can find something simpler, but you won't get the robust and varied options. It's a true quantitative and qualitative tool for fielding surveys. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Survey Monkey was too simplistic and not effective for our purposes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stella Bjork H. Marketing specialist Farming ### "Great survey form with all the features we need" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2026 We have had a very good overall experience as it has all the features we need to keep in touch with our members. Pros The question pro software is so easy to use. The customer service is also very quick in replying when help is needed. Cons Some advanced features aren’t always clearly explained so extra time is spent figuring it out by yourself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jacy L. Program and Impact manager Non-Profit Organization Management ### "Nonprofit Question Pro Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 18, 2025 Question Pro has saved our organization time and has allowed us to streamline our assessment and survey administration. It allows us to upload things with ease and quickly collect data. Pros Question Pro has a fantastic and immediate support team that is always on standby to answer questions. Cons Data analysis at the free nonprofit level is limited, offering basic insights but few advanced reporting tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135455/QuestionPro/reviews/) Popular comparisons [UmfrageOnline vs QuestionPro](https://www.capterra.com/compare/135455-201674/QuestionPro-vs-Enquetes-Maken)[Google Forms vs QuestionPro](https://www.capterra.com/compare/135455-176571/QuestionPro-vs-Google-Forms)[SurveyMonkey vs QuestionPro](https://www.capterra.com/compare/135455-253516/QuestionPro-vs-SurveyMonkey)[Jotform vs QuestionPro](https://www.capterra.com/compare/135455-158456/QuestionPro-vs-JotForm-4-0) [SurveySparrow vs QuestionPro](https://www.capterra.com/compare/135455-168823/QuestionPro-vs-SurveySparrow)[Typeform vs QuestionPro](https://www.capterra.com/compare/135455-137289/QuestionPro-vs-Typeform)[Alchemer vs QuestionPro](https://www.capterra.com/compare/72549-135455/Alchemer-vs-QuestionPro)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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