# Page 2 | QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is QuestionPro the right Survey solution for you? Explore 529 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135455/QuestionPro/reviews --- QuestionPro 4.8 (529) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of QuestionPro ## Showing most helpful reviews Showing 26-50 of 529 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Andreas P. Senior Researcher Research Used the software for: 2+ years ### "Professional survey software for research, evaluation and higher education projects" May 14, 2026 5.0 Overall, our experience with QuestionPro has been very positive. We use QuestionPro in applied social science research, evaluations and stakeholder surveys involving HEIs. The software supports efficient survey administration and professional data collection workflows. We also appreciate the continuous development of the platform and the responsive support team. Pros QuestionPro is very useful for professional online surveys in research, evaluation and higher education projects. We especially appreciate the advanced survey logic, filtering options and the flexibility in designing complex questionnaires for different stakeholder groups. The platform is intuitive to use and works well for both smaller studies and larger surveys. Cons New users first need to explore the available functions and configuration options, as not all features are immediately intuitive. In the Non-Profit License, some more advanced question types and features are unfortunately not available. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched because of the Non-Profit License and the more modern survey interface and design options. Review Source AZ Andrea Z. Chief Admin Officer Non-Profit Organization Management Used the software for: 2+ years ### "Easy-to-Use Survey Platform" May 15, 2026 5.0 My overall experience with QuestionPro has been very positive. It is an easy-to-use and reliable platform for creating and managing surveys, with intuitive survey design tools and useful features for collecting feedback. Their customer support is also very active and responds quickly to questions or requests, which makes the experience even better. Pros I liked most that QuestionPro is very easy to use, especially when designing surveys. The platform is intuitive, practical, and makes it simple to create, distribute, and manage surveys. I also really appreciate their active customer support, which responds quickly to questions and requests. Cons There is very little I disliked about QuestionPro. Some advanced features may take a bit of time to explore at first, but overall the platform is easy to use, reliable, and well supported. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro I chose QuestionPro because it is easy to use, especially for designing and managing surveys, while still offering practical features for collecting and analyzing feedback. Review Source Aydan N. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Useful Survey Tool with Room for Improvement" February 13, 2026 5.0 My overall experience with QuestionPro has been positive. The platform makes creating and distributing surveys straightforward, and it offers a good variety of question types and templates. Data collection is reliable, and basic reporting is easy to use. However, the interface can feel a bit unintuitive for complex surveys, and some advanced analytics features are only available in higher-tier plans. Overall, it’s a solid tool for standard survey needs, with room for improvement in usability and advanced reporting. Pros Easy to create and distribute surveys quickly. Wide variety of question types and templates. Reliable data collection and basic reporting features. Cons Interface can be unintuitive at times, making complex survey creation slower. Advanced analytics and customization options are limited to higher-tier plans. Customer support response can sometimes be slow Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched from SurveyMonkey to QuestionPro to access more advanced survey features, better customization options, and improved reporting capabilities. Additionally, QuestionPro offered more flexibility for larger-scale surveys and integrations with our existing tools. Review Source Michael F. Director of Grants Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlined Data Collection with Strong Support" July 12, 2025 5.0 Overall, my experience with QuestionPro has been very positive. It’s a robust platform with flexible features that meet both simple and complex data collection needs. The ability to customize logic, use dropdowns, and export clean data has made it an essential tool in our evaluation and reporting processes. The customer support team is one of the best I’ve worked with—always quick to offer guidance and solutions. Pros The ability to input full lists of data into dropdown menus has significantly improved our data analysis process. This feature saves time, reduces manual entry errors, and ensures consistency across responses—especially when working with large datasets or repeated values. Cons There was a bit of a learning curve when first building out our survey, but the support team was responsive and helpful throughout the process. Once we understood the interface, it became much easier to navigate and customize. Review Source Beau S. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Good program to use" April 27, 2026 5.0 Good very positive, they have a great product that often is less expensive than others but provides a great result. Pros Easy to use, great customer service, survey design and templates work well. As a non-profit they support us by providing a great resource. Cons The log in process it does the code entry quite often, which slows down the log in process. But I can get over it. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Good pricing and it met all of our needs. Review Source Angelika W. Event Manager Research Used the software for: 2+ years ### "Unverzichtbares Tool für Feedback" February 9, 2026 5.0 Pros Wir sind eine Non-Profit-Organisation im Bereich der Erziehungsforschung und möchten auf QuestionPro heute nicht mehr verzichten. Mit dem System können wir unkompliziert wertvolles Feedback zu unseren Konferenzen einholen und dieses gezielt zur Weiterentwicklung unserer Veranstaltungen nutzen. Besonders schätzen wir, dass sich Umfragen sehr einfach anlegen lassen und gleichzeitig ein ansprechendes, übersichtliches Design bieten, das für die Teilnehmenden gut lesbar ist. Darüber hinaus stellt das System zahlreiche hilfreiche Möglichkeiten bereit, die Ergebnisse auszuwerten und strukturiert aufzubereiten. Cons Wir sehen keine wirklich nennenswerten Nachteile; gelegentlich ist unklar, warum plötzlich ein Login-Code nötig ist. Review Source Arissa P. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Don't do it" March 5, 2026 2.0 I was extremely disheartened by their inability to work with us and help us come up with a solution that worked for our nonprofit. Because of this, I would never recommend them for another organization to use. Pros QuestionPro is good for skip logic and building surveys. The initial price point is good for nonprofits through techsoup but advanced features are not included. Cons QuestionPro's customer service is horrible. As a small nonprofit, we purchased the license through techsoup for $150. One of the surveys we are working on requires an electronic consent, however, we were notified after purchasing the license that this feature is only available for a research license and is $1500. We asked if we could sign up for the monthly license like they have for their basic level and were told that they only offer an annual rate. We asked if there were any workarounds and were told there was not. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We needed better skip logic and there was a nonprofit rate. Review Source BD B D. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Good for nonprofits" September 2, 2025 4.0 Very good, we utilize it for a lot of things, including applications for our programs. We also like the ability to get a QR easily on every survey. Pros I like the reports it automatically produced for us. Good value. IT is as easy as Survey Monkey but a much better nonprofit rate. It also has more relevant training opportunities. Cons The application we put online was difficult for the applicants. Many filled it out multiple times. Also, they require you write a review on this site to get the discount. This kind of requirement felt coerced. Alternatives considered [Mentimeter](https://www.capterra.com/p/160936/Mentimeter/) Reason for choosing QuestionPro It had the best cost ration that met the basic requirements of what we needed for our application and survey needs. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Lower cost through TechSoup and more options on questions. Review Source JR Jennifer R. PRESIDENT and CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great for translation and insights " September 23, 2025 5.0 Great. We use it a nonprofit organization and have been satisfied. We have been able to design advanced surveys and the analytics are a time saver. Pros The translation feature is very easy to use. We translate our surveys in multiple languages. Question pro provide many options and features that other survey programs do not. It is pretty easy to design a survey that is more complex, and you not have to be a data scientist to do it. The analytics and charts provided are superior. It’s great that we don’t have to download to excel to analyze. Cons Would be great if it had more templates or preloaded questions. The system can be daunting at first because it has a lot of features and options. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro The translation and analysis of Question Pro are superior Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) MS Forms is to basic. Does not provide the translation, variety of question types or analysis. Review Source Justin B. Conservation Social Scientist Environmental Services Used the software for: 6-12 months ### "QuestionPro for non-profit use " April 13, 2026 5.0 Overall, this is a great service to use at my non-profit. I would highly recommend for anyone to use this service. Pros QuestionPro is intuitive and easy to use. There are tons of good options for different types of survey questions, and I appreciate the automatic generation of charts and graphs that are sometimes ready to use for presentations as-is. It is a great tool for collecting social science data and collecting feedback on workshops that my organization runs. Cons In the emails sent out to potential survey respondents through the email platform built into QuestionPro, the emails that respondents receive look sort of promotional (and sometimes go into the promotional category of inboxes) based on the design. For social science projects this can reduce validity and response rates. Review Source Anna G. President Non-Profit Organization Management Used the software for: 2+ years ### "Amazing and easy to use for surveys both simple and complex" May 18, 2026 5.0 Pros The software is extremely easy to use. Great tools to create surveys that are complex. Easy and intuitive way of creating logic/skip patterns etc. The reporting is also great and easy to use. Cons Everything that we've come into contact with has been very simple and easy. They are great for nonprofits given their nonprofit rates. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) less expensive and a lot easier to use especially for more complex surveys that require skip logic. Review Source Linda H. Survey Developer and Technical Writer Non-Profit Organization Management Used the software for: 2+ years ### "Excellent software for surveys" March 5, 2026 5.0 Very good experience. I have been working with QuestionPro for about 5 years and they continue to improve the survey developer experience. Pros Ease of use in setting up survey questions. Tech support is excellent when I have questions about the program. Cons Export to PDF could be improved. Open ended questions follow at the end of choice questions. We have a very extensive survey we do in QuestionPro and I have to manipulate the exported file to embed the open ended question responses into the full document. Review Source MW Megan W. Patron Engagement Director Entertainment Used the software for: 2+ years ### "Excellent surveys for nonprofits." August 15, 2025 5.0 Overall a very positive experience and by far the best survey software we have used. We love the variety of surveys we can create. Pros Great options and variety of question types, ease of use, and customer-friendly. Great tutorials and quick customer support. Cons I'd prefer to be able to do some more customizations to match our brand. Perhaps I would be able to do this more with more research. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Budget and needing more customizable questions. Review Source VA Val A. Chairperson, Call to Entry Committee Arts and Crafts Used the software for: 6-12 months ### "Questionpro greatly streamlined the Call to Entry team's job for our quilt show" August 20, 2025 5.0 I was pleased with the ease of use. Their generousity in providing a valuable service to nonprofit groups like ours is greatly appreciated. The job of Call to Entry team was greatly streamlined by the use of Questionpro's survey product. Pros The process to produce our on-line survey was simple to use and produced a questionnaire that was easy for our members to answer. The uplink for including pictures in the survey was an added benefit. The customer support team was friendly and helpful. Cons The questionnaire produced a form which could be downloaded to Excel. I would have liked to be able to edit the answers to the survey before downloading them to Excel. This would have avoided duplicating errors that the members made in their answers. Review Source RMR Rita Mae R. Co-Director Arts and Crafts Used the software for: 1-2 years ### "No regrets" August 16, 2025 5.0 As a small nonprofit, we struggle with evaluations. We need a system that is easy and quick to use, but nearly all of those are out of price range. We're so grateful to QuestionPro for providing a free option for nonprofits! Pros We've used Google survey and other free online surveys in the past, but QuestionPro is far better. The conditional questions are easy to set up, and the look of the interface is clean and clear. Cons We've been using QuestionPro for two years now and I've never had to contact customer support, and really haven't found any parts of it that I don't like. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Making conditional questions and user trust in the handling of their data Review Source MS Megan S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great program, great data!" July 27, 2025 5.0 It has been easy to use and we have gotten any help that we need. There is good customer service and we are very happy with it. We have used it for more than 5 years. Pros I love how easy it is to make a design surveys. They have very easy to design for youth all the way through adults. They give us great data about our programs. The value is incredible. It is the best survey program for the price point. Cons I don't see any downsides of this program. There was a bit of a learning curve, but once I learned how to use it it provided what I needed. Review Source SR Stephanie R. ED Non-Profit Organization Management Used the software for: 2+ years ### "Would definitely recommend QP!" October 7, 2025 5.0 It has been very positive experience using QuestionPro and we find it easy to use and administer our surveys. Pros We have been using QuestionPro for some years and it meets all our program evaluation and research needs as a small nonprofit supporting mental health. Cons I do not have anything to say here as a con -- we have not had any problems with the software and use it regularly. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing QuestionPro This one had the code via tech soup and was much more affordable for us as we are a small nonprofit Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) It was no longer available to us due to a change in university research relationship Review Source LG Larry G. Vice President of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Great Software for Non-Profits!" April 23, 2026 5.0 As a non-profit, we use QuestionPro for event surveys, program surveys, employee surveys, etc. It is robust enough to handle any of our needs. Pros Question pro is easy to use, easy to customize, and has been my go-to for years. Customer support is great. Cons I really have no complaints. I have been able to do whatever I need to do in the platform. For non-profits, annual renewing could be smoother. Review Source MM Marielle M. Policy and Grants Manager Non-Profit Organization Management Used the software for: 2+ years ### "Would recommend QuestionPro" May 6, 2025 4.0 We've been using QuestionPro for a few years to run annual surveys for a few hundred respondents. We've had a really good experience with the software and much prefer it over Google Forms, our previous software solution. QuestionPro has more security and offers more features that we find helpful in data management and analysis. Pros Multiple question formats can be used in one survey. We were able to translate into 6 languages and add an audio play option for respondents to hear each question and answer read aloud - a big plus for our multi-lingual community. Cons The data exports do not always have the formatting that I wish they had. I still need to create a codebook to translate answer choices that export as 1,2,3,4 into never, sometimes, often, always, etc. I also do my own data cleaning and I wish there were a better way to do that without exporting and doing it in Excel. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Question Pro offered a free nonprofit license and had the features we needed. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Lack of security in Google Forms, need for different question displays that were more understandable for low-English proficiency audiences, easier translations. Review Source AS Amanda S. Certified Child Life Specialist Hospital & Health Care Used the software for: 2+ years ### "User-friendly and Easy for Small Organizations" May 7, 2026 5.0 Pros Our organization loves the ease of use in creating surveys for our membership. The design options are user friendly and our survey recipients have also reported ease of use. Cons QuestionPro meets all of our organization's needs. There is nothing that we dislike about the product. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) QuestionPro allows us to create more surveys and have more responses than SurveyMonkey did for the same cost/plan. Review Source RR Rebeca R. Membership Coordinator Environmental Services Used the software for: 2+ years ### "How QuestionPro Helps Us Better Serve Our Members" September 23, 2025 5.0 QuestionPro has been essential in helping us gather critical data and insights to better serve our members. Their Non-Profit Program allows us to allocate our funds where they are needed most, maximizing our impact. We wouldn’t have been able to improve and adjust our membership benefits as effectively without such an incredible tool. Pros With the limited funds most non-profits operate on, having a survey tool that allows us to easily gather critical information from our members is incredibly valuable. Cons It would be helpful if the Non-Profit account allowed more users, but we are extremely grateful to have access to this tool. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) The customizable options and data gathering are so much better and easier to implement Review Source CM Chanda M. Research Director Non-Profit Organization Management Used the software for: 1-2 years ### "QuestionPro for Nonprofits" July 25, 2025 5.0 QuestionPro was a lifesaver when I left my academic institution and needed a software program to collect data for my nonprofit. When starting up a nonprofit it is hard to find the funds for something like software so QuestionPro not only came through as an option but also met our needs in terms of a survey solution. Pros QuestionPro's ease of use is its most beneficial feature. I have used many survey software programs throughout my research career and QuestionPro is by far the most user friendly and has a professional looking interface to the end user. Cons I really like the graphs that are presented with the analytics. I wish there was an easy way to export those graphs to put directly into presentations. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reason for choosing QuestionPro Price, simplicity for end user and usability. Switched from [Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) My nonprofit could not afford the Qualtrics pricing. Review Source VR Verified Reviewer Internet, PR-Officer Civic & Social Organization Used the software for: Less than 6 months ### "Gut, professionell und leicht zu erlernen" August 18, 2025 5.0 Pros QuestionPro bietet unglaublich viele Möglichkeiten Befragungen professionell, und facettenreich durchzuführen. Diese sind an vielen Stellen hinreichend beschrieben. Was mir aber gut gefällt ist, die Möglichkeit schnell eine einfache Ab-/Umfragen durch das Hochladen eines schlichten Word-Dokuments durchzuführen (ohne große Einarbeitung) und trotzdem ein professionelles Korsett im Rücken zu haben, wie z.B. das Verhindern von doppelten Stimmabgaben, etc. Aber auch der Einsatz weiterführender Features wie z.B. „custom variables“ gelingt, dank gut organisierter Benutzeroberfläche, weitestgehend ohne vertieftes Studium des Handbuches. Die schnellen Erfolgserlebnisse motivieren dann zur weiteren Vertiefung. Cons Show Stopper kann ich beim besten Willen nicht feststellen. Vielleicht eine Kleinigkeit, die mir aufgefallen ist: Hin und wieder ist QuestionPro der Meinung, dass man zwei Fenster geöffnet habe (was nicht der Fall ist) und es nun durcheinanderkäme. Da hilft nur abmelden und wieder anmelden. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Die Produkte erfüllten die Anforderungen nicht mehr. Review Source ET Ethan T. Communication Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "QuestionPro is a reliable survey tool with strong analytics" November 14, 2025 5.0 It’s been dependable for running surveys, collecting feedback, and analyzing results. Once you get used to the interface, it’s efficient and handles both basic and advanced surveys well. It fits teams that need real data and consistent output without having to build everything from scratch. Pros The platform is easy to use, the templates save time, and the logic tools are strong. The reporting dashboard gives quick, useful insights, and the export options make it simple to move data into other tools. It’s flexible enough for simple surveys and more complex projects. Cons Some of the advanced customizations take extra time to learn, and a few key features sit behind higher-tier plans. Navigation can feel a little cluttered compared to lighter survey tools. Review Source MC Megan C. Director of Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Great for nonprofits" July 15, 2025 5.0 Overall a very positive experience with QuestionPro. I have used it for years and have found it to be the best tool out there for the price. Pros I appreciate the opportunity as a nonprofit to have access to a robust survey system that will actually give us workable data. Cons The nonprofit renewal process requires us to provide email addresses from other entities, and I do not agree with sharing these. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) There were so many limitations on the use of survey monkey, and they increased the fee. 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