ecomdash

ecomdash

4 / 5 65 reviews

Who Uses This Software?

Small and mid-sized businesses that sell on multiple marketplaces that have very complex order processing, inventory and back-end data integration needs looking for an affordable software solution.


Average Ratings

65 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
  • Pricing Details
    Free 15 day free trial.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ecomdash
  • www.ecomdash.com
  • Founded 2012
  • United States

About ecomdash

Ecomdash is an inventory management and order fulfillment software company that gives you the option of managing all your online sales channels from one dashboard. Coordinate sales and stock levels on platforms such as eBay, Amazon, Etsy and more with reporting and auto-synchronizing. The software is ideal for small to medium sized companies and comes with a free 15 day trial and consultation. All ecomdash customers receive a free Pitney Bowes account. Thats a $180 annual value.


ecomdash Features

  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management
  • Catalog Management
  • Channel Management
  • Data Synchronization
  • Email Marketing
  • Inventory Management
  • Marketplace Integration
  • Mobile Commerce
  • Order Management
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Social Commerce
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

ecomdash Reviews Recently Reviewed!


The Most Affordable and Reliable Inventory Sync Software for eBay, Amazon, and Website Businesses

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash.

It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces.

The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them).

The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that.

We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions.

Cons: There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with.

It would be nice if they had 24/7 Support. But not a big deal.

Great Program with Definite Limitations

Mar 21, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: See above

Cons: See above

Overall: First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings.

The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches.

Documentation is thorough and well-written.

If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range.

If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it!

Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD.

Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details.

I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions.

We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended.

Recommendations to other buyers: Great platform for a business with low or medium complexity. This is an excellent inventory management software. It has extremely limited listing and reporting capabilities, so you'll probably need to incorporate those into a different part of your workflow. Customer service does make up for many of the shortcomings, especially if you are new to this field.

Very good at keeping my inventory in sync across selling channels

Nov 19, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: ecomdash is great for my business, because I have been enjoying using ShipStation and I needed a system to keep my channels in sync, without adding a lot of activity to my work flow. It doesn't need to integrate into ShipStation. It will work along side of ShipStation, doing it's job, while letting ShipStation do it's job of handling the shipping. The people at ecomdash are friendly and helpful. Support is quick to get back to you and they don't mind getting on the phone to help you out.

Cons: The UI isn't currently state of the art, but it isn't overly difficult to deal with. I've been making suggestions and they are willing to listen. If their UI designer/developer can up their game, they can trump the others that I've used (and gave up on), because I have yet to see a super easy to use UI in this particular service niche. It's a bit new, and there are vestiges of certain very niche markets that they must have created their software for initially, and I find that in terms of creating templates and imports, you can see a lot of specific fields that pertain to those marketplaces. Ideally they could filter them out if the client is not using those marketplaces. I don't print postage through their application, and Would like to stay with ShipStation for that. In fact, I'd be happy if they would just form a partnership with ShipStation because ShipStation really has the shipping thing figured out pretty well.

Recommendations to other buyers: I found that Linnworks was buggy and, at the time, it required that I keep software running on my desktop 24/7 to keep inventory in sync (to be fair, I hear that they are now doing this in the cloud). I moved on to using Brightpearl, which is an over-complicated accounting system which they are creating integrations for multi channel ecommerce, but most of the integrations were missing important features and didn't bring over important data. At the time I had given up on them, they couldn't pull in eBay Global Shipping Program orders correctly. If you choose Brightpearl, you may feel a bit overwhelmed and feel an hour of every day slip away as you click away to manually process the orders in Brightpearl, because they won't show up in I ShipStation until you allocate stock to the orders, then mark the orders to be shipped, and then at the end of the day orders that shipped have to be marked "invoiced". There were other areas that drove me bonkers and I had to constantly refer to documentation for things as simple as "Cancelling an order in brightpearl" because it depended on in what state the order was in, and which channel it came in on. So while I have yet to find a complete solution that handles everything exactly as I want, as a small online seller, I have found that ecomdash alongside ShipStation is working out the best for me. I spend a lot less time managing orders and completed orders (which is all of them from eBay, Amazon and my webstore) get into ShipStation promptly with my having to pull a bunch of levers for all of the orders as they come in. I've gotten my lost hour back, every day, from switching from Brightpearl to ecomdash. I've been using ecomdash for about 10 months now.

Great for the price point

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: For the money, this is good value. We recommend you have a strong vision for how you want your system set up and have prior experience using such a system. We don't get much value out of the listings upload capability to our multi channels. However, we don't want to spend our time manually reconciling inventory each day. This takes the worry out of it once it's set up. Be patient and eventually you'll be on auto-pilot. Do difficult or new work during business hours so you can chat or call for help.

Pros: It has inventory management for multiple channels and a PO system to track COGS ordered and received. Multiple warehousing is available and we use it. Very nice to sign up and then get 3 months free - it takes that much time to set up if you do volume and have multiple channels. We have tried other vendors and a 90 day setup period is perfect for the user - but not offered as standard in the market. We may have left during the period but knowing that we weren't being charged it was easier to just work through things and get set up without the pressure of paying for double systems during the transition.

Cons: Support is only available during business hours, and often they are not online for chat. When you do get them, depending on whom you speak/text/email with, our experiences have ranged from outstanding to terrible. Some reps struggle to understand the question and don't confirm (like they have not used an inventory system in addition to not being able to understand their own system to answer questions. The lack of business experience can be frustrating for simple issues.) However, many of the support people are amazing and will go above and beyond. Some just are great - know the shoes we walk in, know the system, listen/confirm and solve in 1 call resolution. Waiting while they are offline is really frustrating when you are setting up! Definitely set a few calls - they are much better on the phone understanding what you are trying to accomplish. We didn't get much of a tutorial and their support docs are difficult to follow. However, once you get the hang of it, you're golden. And for the price you pay, some of these challenges can be expected. One other thing - the processing time can be pretty slow (updating inventory to channels, downloading listings, etc).

Capterra-loader

ecomdash has allowed me to sell more of my work on more sales channels with less effort.

Dec 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Cons: There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

Overall: For anyone who sells on multiple sales channels this product is invaluable.

Incredible Inventory Management Software

Nov 19, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is fantastic. You're able to manage all of your inventory across all your channels in one location. Before ecomdash, we kept track of our inventory manually in excel and used different software to list to the different channels - it was a nightmare! Now we can list to all of our channels from one software and our inventory is synched across the board. And in addition to synching, you have really great accounting reports like COGS, sales tax, etc. - real time savers! We researched vendors for two years and there are some out there that offer the depth of product but the monthly cost was just way beyond our means. Ecomdash provides a really affordable option for smaller sellers. Price is based on sales, not skus. What I like best about Ecomdash is the respect and support they give their clients - no one is too small for their attention. They are so very helpful in working with you and teaching you how to use their software to your best advantage. If you have a suggestion, the really listen and are continually upgrading in response to client suggestions. There are too many features to list them all here - you definitely need to check out their website or give them a call.

Cons: Like any software, there is a learning curve and it's taken me a bit of time to work out my system for listing product across the channels, but any time I have a question the support staff are right there to help me out. We sell a lot of one of a kind items and in previous software I pretty much created a listing at a time. In ecomdash, it's much faster to upload your data via csv file. Part of the learning curve is there are so many features that our previous software didn't have, so I'm learning how best to utilize them.

Recommendations to other buyers: Don't put it off. Get started today! You'll be so glad you did!

So close to being awesome

Oct 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Look, if you understand what marketplaces need to have listings post and all you need is basic inventory control, this is a 5 star product. I hover between 3 and 4 stars because there are glitches involved in the listing creation process and when you ask support for something, they take forever and repeatedly ask questions you have already answered. Inventory control and ease of use in that respect - A+ valude for your money Listing creation- eBay- B-, Shopify- A, Walmart- C+, Amazon (us, uk, ca)- D (not an F because if an ASIN exists, it will post your listing but if you are creating a new ASIN, you can not use ecomdash) While support is courteous, the response for legitimate questions takes a long time and often yields inaccurate results. In English, you ask a question and wait up to 2 weeks for an answer which may or may not help. To use ecomdash, you need to have a bit of a puzzle solving brain or a level of patience that surpasses Gandhi. Having said all of this, while I am critical of many things, I can honestly say I do not regret switching to them. I have paid a lot more for far less functionality from other services such as Solid Commerce and Zentail. You get what you pay for here, so if you have a solid understanding of how your sales channels work, you can save good money with this service. If you are new, you won't like it. Despite the fact I rate customer support as poor, I am happy with my decision to use ecomdash. I save thousands of dollars a year and have learned many things (by being forced to haha) and in the long run this is the best solution for my needs.

Pros: Easy to handle sku differences across selling channels Excellent organization of inventory Purchase Orders are easy to make Best value for the money

Cons: Support is deplorable when you have an issue - Issues can take weeks to be answered and sometimes are still not answered properly - Not yet capable of posting new products to Amazon (You have to upload yourself and then download inventory into ecomdash) - Tedious creation of product groups (size/ color variations) which only post on eBay and Shopify (and supposedly Walmart but so far not successful with that despite asking for support over a week ago)

We have been using Ecomdash for a few months and are still in the development stage. So far so good.

Jan 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.

Cons: GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.

Ecomdash - Stellar Support and Response

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Compared to other software experiences we had, ecomdash software actually does what they say it will do, simply put "It Works" and the customer service is supreme. One thing in particular about this company I like, is they listen to their customer's suggestions. I can't tell you how many times I have made suggestions only to see them studied and placed into the software. Most other companies don't or can't do that, ecomdash excels in that area.

Cons: I don't know that I can honestly come up with anything I like least about this product, or the vendor. It is to do a specific purpose and it does it well. I suppose IF I had to choose a least liked aspect, it would be the idle time out. Not that it isn't plenty long before time out and requiring the password to unlock it I just like to walk off for a bit and get some coffee, well you know. (note you don't have to re-logon in with user name and password, you just unlock it with the password). Truthfully I would not take away the idle timeout at all, it is there to protect my account. I just need to take a bit shorter coffee break :)

Recommendations to other buyers: We found that other companies didn't quite get it in the customer service for their clients. Our business, as is most online businesses don't simply require attention from 8 to 5 Mon-Fri. So many other companies (we tested them all for periods of time) that I won't name clearly do not have a clue that simple issues can cost my company huge amounts of grief and as such if the software fails to perform on a Friday night late, I don't need support come Monday morning, I need it fairly fast. Ecomdash has never let us down in this aspect. Actually, I have never experienced a total failure of ecomdash like we did with other companies, but just a few minor issues that didn't affect operations. Response time to my email was very fast, far faster than I expected. As a company we invested our time and faith in ecomash for our inventory syncing needs among a number of channels we sell on. We are 100% satisfied with the ecomdash system and reliability. Previously we had test run several of ecomdash's competitors only to find their abilities and service attitudes lacking. The commitment of ecomdash's staff is second to none and we are happy to place our companies needs in their hands knowing they have our best interest in mind. Now that ecomdash has the new User Interface we are simply delighted. The flow is good and the functionality is smooth and very fast - and time is money in the busy ecommerce world. Three cheers for the new UI!

Overall Opinion

Apr 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I would recommend ecomdash but due hope they do not try to integrate too many features that are of no concern to us and price themselves out of the market such as SellBright and others have done. If they do elect to go down that road I hope they maintain a basic functionality for us who just inventory control which is our primary reason for using them.

Pros: Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it.

Cons: If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash.

Overall good experience. Some slowness/lag at times but great support

Nov 21, 2015
5/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We sell on multiple sales channels and eComDash is the best value on the market. Once you get use to the way the system works everything is a breeze. From maintaining your inventory to shipping orders. We sell in a physical retail store, as well as Amazon, eBay and our own website and the system is great to sync inventory so we don't oversell. Listing is also pretty easy once everything is set up. For the price eComDash is the best we have used.

Cons: About the only thing I don't like about the system, is the "quickness". Some of this may be my unrealistic expectations of how quick the system should work. But there is also a noticeable performance issue at peak hours. To the credit of the support staff, they are quick to respond and resolve the performance issues so they usually don't last. But as a heavy user of the system, its sometimes annoying. However, its not annoying enough to move to another vendor. Some of it is probably just growing pains as they quickly add new users.

Recommendations to other buyers: If you are comfortable navigating these types of systems then you should be ok. But there isn't much in the way of a walk-through tutorial. However, they do have a handy chat button on each screen and the support people are great. Just make sure when you first starting using the system, that you are doing so during normal business hours.

Great Customer Support

Aug 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are very pleased with this software and their extremely fair pricing model!

Pros: We have been using Ecomdash for about 6 months now. The provided resources answered most of our set up questions and we started our learning curve with only one sales channel. As we added more sales channels, and as we asked more of the software, we found ourselves needing a bit more help. We initiated a "chat" within the Ecomdash dashboard where the support person (Catherine) initiated a support request with their support team. As it turned out, it was determined that the feature that we were trying to access required a software update fix. The support team followed up and quickly notified us of the fix. Catherine became available again, through chat, to help walk us through the required steps. GREAT customer support and everything now works perfectly!

Cons: So far, we have no "cons" to report. We do realize that as we ask more of the software and as we utilize more of its capabilities that there will be a learning curve. We are just grateful that the customer support team will be there if we need them again!

for the price you can't beat it, but it lacks speed and ease of use

Dec 08, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a lot of features in this app- it has tons of marketplaces integrations although not totally integrated. for the price, there is nothing like it out there - although many other companies are now offering what they do. Two years ago there was no low cost alternative like they had.

Cons: Marketplace integrations are not what they seem. Pushing the data to the integration and displaying the data, rather than interacting with the data is still considered an integration. We have multiple sources of warehouses and haven't been able to straighten it out with their team on implementing / combining the same sku across multiple vendors.

Good for the Money

Feb 28, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I would rate ecomdash as 3.5 stars overall. I have used them for about 2 years and there have been several times I wanted to leave, but there is not much out there I could find that beats the price-to-feature ratio ecomdash offers. We currently do not do FBA and I know that some users have had issues with that. However, for our business ecomdash offers features that many higher priced competitors offer and are exactly what we need. We have had a few problems over the years, but the customer service (although sometimes difficult to reach) was above average in most of the cases in getting the problem resolved. This is not a perfect product, but for a growing business like ourselves this is what we need.

Pros: Great Value for what is included Includes features that many others don't have Decent customer service

Cons: Slow between screens Some information seems difficult to find Shipping service is not user friendly

Still learning, lots of checkboxes, attributes, buttons and switches.

Jul 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a solo operation, (listing, packing, shipping, walkin customers in my bricks and mortar showroom), my time on ecomdash is limited. The program deserves a lot of time & attention to make it really fly. So I hope to put a full time employee to just keyboard into ecomdash.

Pros: In depth & web based tool. It does all that you need once an item is set up correctly. We use several sales channels. Going on 4 or 5 years now with ecomdash. Subscription costs are reasonable. I actually look forward using it every day.

Cons: Lots of bells and whistles, therefore a steep learning curve for me. However, support always gets me fixed when I screw something up.

ecomdash has completely revolutionized the functionality of our warehouse!

Jan 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about ecomdash is it is one central stop for all the functions our warehouse does. From inventory management to listings to shipping - ecomdash does it all.

Cons: Customization. I wish there were a few more options to customize the look and functionality. For example, custom reports, custom dashboard, custom pick-list and packing slips. Every business has it's own idiosyncrasies that it would be great to have a software that could meld even better to my unique business model.

Overall: After months of researching and interviewing companies for the best software solution, we chose ecomdash. That was over a year ago now, and we've never second guessed our decision. It provides all the functionality we need to keep our business operations organized and centralized.

Exceptional Customer Service make Ecomdash a winner!

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a great platform for entry and mid-level business who are expanding to multiple marketplaces. Took us a little while to figure out the platform in the beginning and the only reason we didn't switch was because of their exceptional customer service. Would like to mention team which has been great and has helped us in resolving all our issues promptly. They have added lot more videos in 2018 which definitely help a lot.Overall ecomdash is a great value for the money and hope they invest more in providing additional functionality.

Cons: Ecomdash is slow at times and UI/UX needs a major improvement. Although it does a great job in syncing the inventory but listing products to various marketplaces is still very painful. They need to improve listing functionality a lot if they want to grow in business.

Great Company To Work With! Excellent Software and always improving!

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Features included: Inventory Management, Order Management, Fullfillment Management, Quickbooks Integration, Accurate Listing Ability, from DAY 1. Ease of Use and Customer Service Team are always available if you run into something you're not sure about. Unbeatable value for the price!

Cons: Really Nothing. I can't say there is anything bad about it.

Overall: From installation to learning the software Ecomdash provides an incredible team and Resources to get up and going quickly and easily. The features for the money is unbeatable! You get all the features from day 1 and you don't have to spend all your profits to get a good system. The company is innovative and always adding new features and improving ease of use. It is the most User Friendly inventory management software I tried. Give them a try!

Recommendations to other buyers: Try it!

Promising but in the end they lack the simplest of customer service courtesy

Mar 22, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality

Pros: The platform looked promising as a less expensive alternative to ChannelAdvisor. Their initial customer service was helpful

Cons: They have a very limited number of API calls that they can tolerate that prevented us from being able to use it. Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously. If you do not formally cancel your account before the trial is up they charge you. No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing. They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.

Stay way don't believe fake reviews.

Nov 03, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Looks good

Cons: Doesn't work

Overall: Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their $99 set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Recommendations to other buyers: Stay away

Stay away

Nov 03, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Pros: Looks good

Cons: Doesn't work

Recommendations to other buyers: Stay away.

They work with "regular" people

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.

Cons: Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.

Overall: I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient?

I've been with Ecomdash for over a year now. I'm still happy with my decision.

Recommendations to other buyers: One of the things I like about this group of software designers is that are open to suggestions. See something that could be better? Ask and you'll probably receive.

Great Product for the Price

Aug 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months.

Cons: There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business.

Ecomdash - work in progress

Mar 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Inventory management

Supplier management

Cons: No variation listings

No business rules to combine data

Can be a little slow at times

Overall: Nice piece of software but it lacks some basic features like variation listing. They are adding new features all the time. If you are looking to manage inventory on multiple channels and easily update inventory from suppliers it is great. Customer service is usually fast and their knowledge base can answer most questions.

Areas that need improvement are listing to channels, automatic price changing on channels, business rules to allow product data to be manipulated easily.

Overall I like Ecomdash and hope they continue to grow and add features

Recommendations to other buyers: Been with them for a couple of years and they are going in the right direction

We began using this with excitement and an open mind.

Mar 30, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: As an inventory based platform Ecomdash should be more open architecture.

Pros: We very much liked the customer service. However, the recent change to "leave a message and someone will get back to you" isn't met with much enthusiasm. Indeed someone does get back, and sometimes within minutes.

Cons: There are certain instances where a simple switch would be all the difference, but it isn't there. The software could use the ability for the user to change things for themselves.

Very exhaustive order process software

Mar 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process.

Cons: It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up.

Did both our physical AND online store!

Sep 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Definitely convenient for those who have brick and mortars but also want to expand online as well without having to get extra equipment or learn more softwares

Pros: Probably the first POS system that lasted the longest with us! Since it did both our physical store and online store as well! It made us so much easier on us because we were tired of having to use two different systems for our brick and more then ecommerce.

Cons: It's great and all but since it does both I feel it may have stretched itself out too thin where i didn't have the full range of motion but not a big complaint or big deal since it still did what I needed to do.

Great product to sync your sites inventory across each other

Jun 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Very easy to use to sync inventory They do a very good job of showing what is selling, so easier to keep items in stock From our experience through the years, their customer support has always been very helpful.

Cons: Can be slow at times, but for the most part is quite fast. At the moment, don't have anything else can think of. Most of the issues we have had, they are able to resolve or have a work around to make it work.

Runs smooth, any minor problems or concerns are addressed promptly.

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sync inventory frequency. Some competitors only sync once an hour, if you are selling multi-channel this can lead to overselling.

Overall: Balancing inventory when selling on multiple channels is all but impossible to do manually with any type of volume at all. We sell quite a few low volume or single quantity items and we have to keep the inventory in sync across all channels to prevent overselling.

Great experience for our small e-commerce store

Jun 12, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EComdash is super easy to work with and it helps us-- a small e-commerce company with several channe

Cons: Some functions of eComdash is pretty robust and sometimes it gets me super confused. Like for reporting function it shows several that all sounded the same but I don't really know if the things I need will be inside of until after I run it and wait for 5 minutes until the report is ready to see if I actually ran the right report. So maybe, a preview of reports would be helpful.

Overall: We are a small e-commerce store with a small amount of team member, and inventory takes up a large part of our time, especially when we run our store on several channels, like Wordpress WooCommerce, Amazon Stores, drop ship vendors. Once we learnt about eComdash, it solved all of our problems. All the inventory reduction or counts are automated, it also syncs all the data across from our websites, which is wonderful. Saved us tons of time and labor cost.

A Must Have

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used ecomdash for years and could not imagine running online e-commerce sites without it. If you sell on multiple channels - ecomdash is a MUST HAVE.

The sliding scale pricing is perfect for new businesses. The customer service is AWESOME! Inputting new products is a breeze. Reports are great.

You will WANT THIS!

Very Happy in general regarding eComdash. Have been using it for over a year now .

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers. Phone support is really important to me. No emailing support@... and waiting a day to hear back from someone.

Overall: Everything I need regarding this aspect of our business. End to end solution.The platform is very robust and takes a little getting used to but the learning curve isn't all that bad.

Perfect for me

Mar 03, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Ecom Dash has way more goodies than I currently use.

Pros: Fast answer to questions Reasonable price keeps Ebay and Etsy inventory sync U tube has instructions Responsive to request I need

Cons: Learning keeps me on my toes Last time I checked there is no one working weekends Changes to the site often have me "relearning" my way around

Excellent product with exceptional technical support.

Oct 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is very inexpensive inventory software and works well with all the selling channels we are currently using ( Etsy, Amazon, Shopify and Walmart).

Cons: Pricing update and accounting functionality need some improvement. When a order was cancelled from some market places, the cancellation info would not be posted back to the ecomdash and you have to cancel it manually on the ecomdash's order dashboard.

Free trial is just a bait.

Sep 15, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I didn't use it much. Although it might be useful in some ways, I completely not satisfies with customer service.

Cons: "Free trial is just a bait, they start charging without giving any notice" I have started a free trial with them, which gave me 2 months of free usage, and it required my credit card to activate it. During the trial period, maybe I used them for a few times and then left the portal. After several months when I checked my credit card, I realized that they have charged me for the past 6-8 months. I immediately contacted them for a refund, they refused it saying that it is against their policy. I tried all the ways possible to get my right, even finally their CEO called me, however he also didn't help me, saying that if he helps me, he would have to do the same for others who has the same issue as me. And I told him that even million dollar companies or banks inform their users before charging them, and if something happens by mistake, they can help for customer satisfaction. That was my experience with them, just to let others know it in advance before creating an ecomdash account.

Ecomdash Review

Mar 21, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Lots of supported marketplaces.

Cons: It's very confusing and requires a lot of steps, in different places, to create new products and shipping orders.

Overall: At first, the software was extremely slow to load. Tech support made an adjustment and it's much better now. The software is a little complicated & time consuming to use.

Recommendations to other buyers: Try to simplify. Keep all the order sales & shipping information on one page. Too many steps to create inventory.

Ecomdash is very intuitive to use and has strong customer support.

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the way you can link inventory from multiple sales channels in one database. It has a simple layout that is easy to use and it is very helpful the way they keep histories of downloads, imports and exports. Also, when you call customer service you always get someone who is very knowledgeable of the product.

Cons: We're still learning how to use the program but so far I don't see any major shortcomings. If I had to say one it is a little confusing how a parent product is shown as listed on a storefront but the variants that we are actually selling are not listed on the storefront when they actually are being sold on these storefronts.

Essential to the efficient operations and profitability of my business

Nov 17, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It helps us know our stock level on all store fronts, keep from running out of inventory, organize fulfillment and ensures a positive customer experience. It is easy to use and intuitive.

Cons: It can be slow during very busy times which could be our internet. Otherwise, it is excellent.

Recommendations to other buyers: The level of personal service and power for price is unmatched. If you switch ecom platforms, ecd will always remain constant.

Just Start Just happy

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: - Clear help database - Quickly assistance - Easy to use - Many market place available - Possibility to personalize

Cons: Nothing to tall about, i wish like taxt also in Italian but isn't mandatary . I hope introduce Prestashop implementation soon

ecomdash is great!!!

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I would recommend ecomdash to anyone needing full transparency of their inventory and/or wanting to sync inventory and shipping between multiple online sales channels.

Pros: Excellent customer service, I have spoken with multiple agents and they have all known the answer correctly and quickly. Inventory control Listing control Low stock control and alerts Integrating multiple platform shipping works great Everything is pretty straight forward

Cons: Along with a lot of great options comes a lot to learn. Not a bad thing at all, but just like anything, takes you a few days to understand how it all works.

Avoid find another software to use

May 23, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Avoid cheap is what you pay for .

Pros: Its cheap cannot say anymore than that , you get free trial , can be used for Amazon ,ebay and plenty of other sites

Cons: Makes duplicate Amazon listings for FBA items and then you find you have another listing for FBM when the item is FBA stock .Find yourself checking Amazon on a daily basis to see if any other duplicate listings ,so waste of time. Cancelled subscription because of this yet charged my card anyway and wont refund credit only , way do i want credit on the account if never gonna use the software again.

Finally, something that ties all the marketplaces together!

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Works with all the major marketplaces. Works with Quickbooks online. Perfect for a small operation to help with listing to multiple marketplaces and some major shopping carts, helps with order processing and shipping. Not too hard to put together.

Cons: It is very much do it yourself for the set up process. For a small number of SKU's this is a perfect fit. For larger numbers of sku's not so much. Also there is no easy way to add a back up supplier to your inventory items.

Capterra-loader

Great choice for overall performance and scaling your business

Sep 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like all of the functionality in the software, all of the integrations and the continuing integration additions. These folks work very hard and the Customer Service is very good.

Cons: I wish there were more videos explaining the functions and how to correct some of the more common problems I have encountered learning the software.

Overall: I like working with the staff. No question is too small, no problem they can't figure out. I am new to ecomdash but I am learning all the time.

My experience with ecomdash was terrible. They messed up my inventory months ago.

Sep 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The product is cheap, but you get what you pay for. The customer service was horrible and nobody knew what was going on.

Cons: They messed up my inventory, I'm still trying to fix the problem and it's been months. The person who helped me with my account had no clue what he was doing either. They also tried to keep billing me after I cancelled the service. I never write reviews this bad, as I try to give companies or people the benefit of the doubt.

Excellent Customer Support

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We were using another inventory management system which had poor customer support and few training videos. We are so glad we switch to Ecomdash.

Pros: Ecomdash software is straightforward and easy to use. Their training videos are very helpful. There support team is knowledgeable and available. You schedule a time and they follow through and call you back.

Cons: We have only used Ecomdash for a few weeks but any problems we have had the customer support team was able to solve.

Still on the fence

Jul 28, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I haven't had a chance to really take ecomdash out for a spin yet and put her to the test to see what she's capable of and what she can do functionality wise but all the tools that I need appare to be right there in the dash at my fingertips. If her functionality is what I hope I think I'm going to be in a long lasting relationship with ecomdash

Pros: I've found the customer support to be outstanding, They have gone all out in every way possible to assist me with getting started, extended my free trial, offered me a discount price while I get a feel for and learn how to use all the tools available ect.

Cons: I found it to be a bit complex and almost overwhelming at first site, but I think that is just because I've got so many iron in the fire already and wasn't really prepared for learning a new system and platform, thus I think any con's I mention is all on me, and not any fault of ecomdash.

Helpful

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Overall the service is good and the staff is very friendly.

Pros: I had some questions on changing the quantities in bulk on my inventory list and scheduled a call and received the help I needed and resolved my issue.

Cons: I just wish sometimes that the 15 min calls weren't so timed so if you needed another couple of minutes to wrap things up, you didn't have to schedule another call and just get the help you needed while on the phone.

Really good inventory management software

Aug 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: It is a inventory management software which provides end to end solutions.It is good for small and midsized businesses.

Cons: There is nothing which i dont like about this software. Just that they should add features to target large firms aswell.

Good software, great support

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how complete ecomdash is and how it integrates with many online marketplace and also offers integration with Quickbooks online.

Cons: I'm planning to try Xero , and there is no integration for Xero yet. Also, kitting is a nice feature, but I wish Sales orders can include all the components of the kit with their individual price, it's a nice feature to have to be able to see my profit per item.

Capterra-loader

Truthfully, not worth the price

Sep 19, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: We didn't have a software program tracking our warehouse inventory before ecomdash, but now we do!

Cons: Since we've been using the software, we've had several glitches causing hiccups in our inventory counts. When something ran out of stock, it doesnt show as out of stock so it wouldnt show up on our reorder sheet. Had orders waiting forever due to this problem

A few bugs that are extremely annoying with interface

Mar 23, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I have been reporting a bug that have been driving me insane for about 2 years now, they keep telling me it will be fixed soon, but it is not being even worked on.

The bug is in the restocking inventory module where everytime you add a product, the screen reverts back to page 1 . for more details please refer to the multiple emails that I explained in detail and it turned out I was just wasting my time.

This is just one example but all through out the website there are little quirks like that, that drives me insane.

This is soooo #$#$@$# annoying please fix it

Other than that the service works great, but there are so many little bugs that you guys dont seem to care about

As a venturing entrepreneur, new to this type of program, it definitely satisfies my business' needs

Jan 11, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How it allows me to do exactly what I needed to accomplish in order to launch the new business. It allows one to view and manage their entire inventory in one place. Definitely worth the investment once you see how automized the system is.

Overall: It truly brings your vision together and automates all of the parts that the business basically runs off of.

Professional & dedicated !

Dec 24, 2014
5/5
Overall

Comments: One word - Amazing! Automated inventory synchronize between our eBay`s , Amazon and Bigcommerce stores has never been so accurate and simple! Amazing customer service, tech support reacts to our requests and needs in no time. No more over-selling - and the best part is they integrate with sears.com - so we are expending our selling channels thanks to them. Tough it`s a "young" company - they are super professional. I Hope to grow our business with them.

Pros: Very easy to handle UI Super fast tech support System updates all the time (they created new features to my request in less than 48 hours!) Reliable servers stability

Cons: Non

It is an excellent tool to develop good pricing strategies

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: excellent tool, I congratulate you. Keep on innovating

Pros: the possibility of seeing the products that are sold and we do not have in our portfolio as well as the definition of a correct price

Cons: So far my experience has been very good, I have no observations. If I have something that I do not like, I'll let you know

It's great to finally have my inventory sync'd across multiple marketplaces!

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Support staff is very responsive and knowledgeable. Often go beyond expectations!

Pros: Reasonable price. Keeps Ebay, Amazon, Shopify, and Etsy inventory sync'd. Responsive to request I have.

Cons: No support on weekends or late at night. This is a problem if you do a lot of your work on weekends and late evening.

Finally found something that works

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick set up. Quick site updates

Cons: Sometimes slow to search for sku's

Overall: I have been searching for inventory integration that really works with minimum effort for my 3 online stores. I finally found it with Ecomdash. I love it. It saves me at least 10 hours a week in keyboard time and headaches with overselling. Dont wait get it now

Excellent Software for multi channel selling

Mar 17, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Good and attentive team....that are easy to connect with

Pros: no fluff....just intuitive software and great customer support if you get stuck. really value for money

Cons: learning curve,... but that is mostly my issue...

Support is always responsive

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Need more time to find out about what customization is ecomdash system is capable to meet our business requirements

Pros: Continuous follow up and feedback, responsive and interactive support. The support team is knowledgeable and aware of our requirements.

Very happy

Aug 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: does what we need it to do. very good onboarding and customer support

Cons: would be good if it supported more Aussie/international store fronts.

Overall: very good. works well.

Great Customer Service

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: You submit the issue by email and receive an email back explaining what to do. Sometimes if you do not explain it right or its not exactly what you meant you will have several email back and forth. No number to just call and get help without setting up a 15 min call

Pros: Easy to use and work once all set up. Orders flow through without an issue. Saves time and a lot of work

Cons: There are a lot of little setups that help a lot but are not automatically done so until you have a problem you don't know about them

High quality inventory management software

Aug 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is a very good inventory management software for small and midsize firms.It is also easy to use software.

Cons: It is mainly for small and midsize firms, should also enhance it for large firms. otherwise it is a good software

Good Software of ecommerce control

Jul 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very consistent and no bugs. The price is fair. The support service is good, they answers fast.

Cons: Sometimes it's slow but nothing that disqualified it so far. The interface in the desktop is ugly, could be more similar to the tablet interface. The information about integration could be more easy to interpretations.

Tried to implement for inventory management without success.

Mar 13, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Price point was good for similar services, that is if it worked. No limit to the number of channels tracked.

Cons: Poor interface. Confusing to setup, and I am not inexperienced. Poor documentation and no customer service. Tried to reach out with no response, start to get canned emails from the CEO after trial expires.

A very honest and competent organization

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A very well put together technology supported by an excellent management and technical staff. A great team of real people.

Cons: I was unable to complete an api integration with a supplier for reasons beyond my control. They were helpful.

Didn't fit my needs, unhelpful customer services

Feb 15, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: Literally nothing good to say about Ecomdash from my own personal experience. I'm sure it works for plenty of other people.

Cons: Over complicated, clunky interface which does not take the stress out of running an online business; only adding to it. I found Customer Services to be unhelpful as soon as I had a problem. When emailed, I received a reply which completely dodged my questions and upon pointing this out to them they STILL did not give a straight forward response. They were very helpful in taking my money but not so much with giving it back!