Who Uses This Software?

A Quesit intelligent virtual assistant is a tool for websites or apps to provide customer service, help desk, sales or marketing. In particular it can reduce calls to your business or call center.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $60.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Quesit
  • www.quesit.com
  • Founded 2014
  • United Kingdom

About Quesit

Quesit is your chat bot assistant who solves customer problems. Quesit is the only online self-service tool that takes your contact center scripts and simply replicates your call center experience online. Your intelligent virtual assistant can reliably lead your customers to solutions. A Quesit chat bot can service many of your every day calls benefiting you and your customers. Chatbot assistants are the favorite online self-service tool with a 90% usability score against 52% for a FAQ.


Quesit Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Quesit Reviews

Interact with The Customers that Visit your Website

Mar 05, 2013
5/5
Overall

Comments: GimeTalk is more than just a chat application your customers can use; if gives you the ability to see who is on your website and strike up a conversation with any of them. If you notice someone going back and forth between pages or items, ask them if you can help. Offer to explain the differences between products or help them find what it is they need. This type of customer service is invaluable to any business and will help your website have better conversions.

Pros: It is very easy to get set-up and start using it on your website, for both you and your customers.

Cons: The only downfall is that you will need to have someone there to answer the calls. While you do not need to have an operator standing by 24-7, you should have the hours listed when someone will be available and make sure someone is.