Whoisvisiting.com

Whoisvisiting.com


4.5 / 5
28 reviews

Who Uses This Software?

Whoisvisiting serves any company in the B2B space, who has an active online presence, understands the value of identifying online user behavior for prospecting and a sales team to action this data.


Average Ratings

28 Reviews
Value Ease

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Pricing Details
    Pricing is based on the unique number of visitors to your website a month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Whoisvisiting.com
  • www.whoisvisiting.com
  • Founded 2014
  • United States

About Whoisvisiting.com

Whoisvisiting.com is a simple and effective way to find which companies are visiting your website but not contacting you.


Whoisvisiting.com Features

  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

Whoisvisiting.com Reviews Recently Reviewed!


Capterra loader

Best visitor tracking tool on the market. If you need simplicity with functionality, this is it.

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Straight forward pricing, easy to use and very useful features that make Whoisvisiting stand out from others on the market.

I'm a fan of tools that work and keep things simple. You install the code, then you start receiving data right away, you can filter reports and even set up notifications. Then you can segment traffic by source, keywords, geography and get actual names and emails that DONT bounce when you contact them.

What stands out the most is the UI, compared to other software on the market. Simply put, if you can get your clients to use it, then its easy to use and understand.

Finally, customer support. You can actually call them and hear from a person. Sure they have a knowledge base, but nothing can compare to actually talking with someone on the phone if you're having technical difficulties or need clarification.

Cons: Not really a negative, but understand that limitations exist with any software like this. No software will tell you that Tom from XZY company visited your website and here's his email and LI information. That's against privacy laws in many countries.

With that in mind, this is perfect for those building a business who their target customers are other small to medium size companies where the decision makers can be contacted easily.

Not for those targeting multi national or large domestic companies where there are different departments, more than 500+ employees etc. Finding out who to contact would be difficult and in most cases you only have 1 chance to make a good impression.

Overall: I know what i'll be recommending from now on. There is power in simplicity and clarity and the team at Whoisvisiting.com gets it.

Capterra loader

25% annual revenue growth since using the platform - and still going!

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Well, what's not to like? This software drastically improved the performance of our company and we have seen revenue fly through the roof since working with Who Is Visiting 18 months ago.

- What makes this software stand out is the fantastic sales support. I was new to this sort of software and so was a novice when it came to setting up reporting. They helped me set up various reports, with different triggers etc and offered valuable insights.

With their help, I managed to ensure that the reports that were the most useful were set up - and going to the right people in our organisation!

Cons: I wouldn't necessarily say this is a con, but it's a suggestion to improve. I'd love to see a mobile app! Their website is of course mobile-friendly, but so many companies these days are now established on an app platform, so that would be great to see and would make the process effortless, anywhere, anytime.

Overall: Awesome experience, will continue working with these guys for the foreseeable future.

Great product, works very well with Unbounce

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple control panel

Easy to work with customer service

Their Zapier integration works well with Unbounce

Minimal effects on page load time

Low pricing compared to the competition

Cons: There could be some functionality to view sub accounts statistics and change log.

Overall: I started using Whois Visiting in the hope that we would be able to catch the leads that drop off our landing pages, after a few weeks of getting used to the system we managed to start converting 5% of drop offs in to customers.

Having used Whois Visiting for 2 years+ I have watched the constant growth and improvement to their system.

They are about to launch a full API which I am beta testing and it is working well so far.

A no-brainer B2B sales tool

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Whoisvisting tracking software is an excellent solution for B2B sales and marketing. No longer do you have to guess which businesses are looking at your websites.

This clever and very affordable solution shows you how other businesses have found your website, the pages they are interested, and any available contact information. This combined data allows businesses to proactively engage with potential new customers who have shown interest in their products and services, ultimately increasing the chance of a sale.

Cons: It doesn't add insights for visitors using dynamic IP addresses, but as most businesses use fixed IP addresses this isn't necessarily an issue.

Overall: It makes you money

So far so good, with system improving constantly

Mar 29, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good software, much cheaper than the competitors and the software is constantly being improved. The current layout works well although it can be clunky when trying to do some actions. Improvements are being made to this.

Cons: The data is good but sometimes does not weed out the ISPs as well as it could. I also dislike that we cannot keep the system up to date with a list of companies we are already targeting or automatically tag companies we are targeting.

Overall: Useful for understanding company website visits.

Who is Visiting provides our business with essential information that improves our conversions.

Nov 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Who is Visiting software provides our company www.payroll.co.uk with extremely valuable data. We operate in a B2B industry so having the ability to have visibility of who is interested in our service through our website visits enables us to improve our customer service.

We can contact potential customers just at the right stage within the buying cycle to ensure they have all of the information they require to make an informed decision, very often we convert them to paying customers so the product makes perfect sense from a return on investment perspective.

Overall: Initially, when researching alternative suppliers I had concerns relating to the low price of the product and whether that would be reflected in the quality of service provided. Having experienced the product I no longer have these concerns.

Using WhoIsVisiting Has Boosted My Overall Sales

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic software, a lot cheaper than other providers, the software is always being improved. Great interface that has no faults when performing actions. The company makes changes that improve the software massively and they are always on hand to help with any support queries I have.

Cons: I'd love to see the actual person visiting however, with the GDPR world we live in I don't think this will ever be possible.

Overall: Very impressed with the software to date.

Having real-time access to visitor information is a very powerful tool.

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Why spend thousands of dollars an not know who is visiting your site(s)? We have found Whoisvisiting a very tool providing visitor company information, landing page, and duration of visits. Real-time notifications and customizable trigger events are incredibly useful.

Cons: For non-technical people, simply getting an email message gives us an advantage rather than waiting for contact replies. We also have useful information as to which landing pages and advertising campaigns are generating visits. Ads with poor performance can now be removed quickly and money used more effectively.

Great tool, easy to use, excellent customer service

Nov 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Really useful tool for our sales team to identify and score leads. In our industry it is imperative that we engage with the customer at exactly the right time so this is great to see when potential customers are looking at the site and what they are interested in. Also excellent customer service and it's good value for money too!

Cons: No issues - it would be good to see the exact person who has visited the site but Whoisidentify helps and if we need to dig deeper on any visitors we can do so on Mint or LinkedIn etc.

Capterra loader

Great software!

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love the way the updates come through so quickly to my email. We use it regularly to find out who is checking out our site,.

Cons: I don't we we're making the most of the software but we're overall happy with the software. If I had to find something to grumble about the site sometimes takes a while to load the visitor infortmation.

Great visitor tracking software, very effective and great customer service!

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - very easy to navigate around and it is not overly complicated

- great features and information on what people are specifically looking at on your website

Cons: - the ability to personalise the reports - however after questioning this, it is being looked into.

Overall: The overall experience has been extremely helpful with finding out what people are looking at and finding on our website which allows us to improve, develop further and understand our customers (prospective) more. The customer service has been very prompt and helpful- I would recommend WhoIsVisiting to anyone!

Does what it says on the tin, amazing account manager too

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Alerts you to who is on your website so you don't miss a potential customer, customer support are very helpful and polite.

Cons: Only sometimes the company data is out of date or has a little less details so have to use google to populate address, Tel etc.

Overall: New customers, more details of the businesses visiting too.

Overall a good experience

Nov 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a really great straight forward dashboard, easy to use and excellent value for the cost. I like ease of setting up reports and triggers as well.

Cons: - I wish there was a way to identify the organic search terms

- I also wish there was a contact network and form submission similar to LeadLander. It would be great to be able to get lead alerts, and automate leads to my CRM straight through Whoisvisiting

Capterra loader

Easy-to-use software for tracking website visitors

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate in the software interface and understand visitor behaviour (new/returning, how they found us etc)

Cons: Many tracked visitors can only be tracked to the internet supplier, but that is probably just the way it is with visitor tracking in general.

Would like to see an automatic forwarding function and as I understand this is coming soon in the next release.

This service allows me to get a really great snapshot of the businesses visiting us.

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Who Is Visiting is easy to implement and has a very user-friendly dashboard. Automated reporting works well and largely keeps 'bad traffic' references to a minimum. The support from rep and the rest of the team has been good.

Cons: I don't have much bad to say really.. they do as promised, giving me visibility on those businesses who visit our business site. It will be interesting to see how this type of service changes as LinkedIn changes.

Overall: Visibility into which businesses are visiting our business.

Capterra loader

Very easy to use, Able to react quickly to Businesses visiting your site

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, and the ability to see businesses who come to your site as well as ISP's to see how much traffic is coming.

Cons: The mobile site is very responsive, Could have the option of using an app but I think this feature is coming soon.

Capterra loader

Great tool, really helped my sales team.

Nov 06, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's really cheap compared to the competition and really helps my sales team get through the door when cold calling.

Cons: More data please, can't get enough of it, going through about 100 records a week at the moment and leads are converting about 12%

Excellent visitor tracking tool, easy to use and affordable, a great buy

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: We have been using whoisvisiting for several years and are very happy. I found them while researching lead tracking software and they had all of the same features as the competitors for a much better price.

Very poor customer service

Oct 06, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Comments: We were looking for a more cost-effective, simpler visitor tracking solution than our current vendor. Whoisvisiting.com had a lower monthly price but still provided visitor tracking information. I'm a hot prospect, right? So I schedule an appointment with a rep, who was late and then acted all huffy on the phone (like I was a waste of time). Whatever. We proceed with the trial. It takes over a week of back-and-forth to get the code and implement, mostly delayed because I'm on US CST and the rep was on UK time. Once the software was running, I scheduled an appointment to go over my results (I was proactively prompted to schedule this meeting). The rep totally stood me up and then failed to respond to my emails.

Sort of echoing the other reviewer for this software. I loved what I saw of Whoisvisiting in our trial, but their customer service at the prospecting level does not make me comfortable to proceed with an investment. Womp, womp.

I've had quite a lot of experience with this tool and I find it invaluable to our business

Jan 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The ease of use - setting up alerts and pulling off reports is easy and I'm able to set up all relevant colleagues within the organisation to gain access for their own requirements.

Cons: The way the software counts hidden ISPs against your quota is annoying as you pay for those yet obviously don't get to benefit.

DOES THE JOB

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: EASY TO USE, CAN ACCESS FROM ANYWHERE, AND ALWAYS BE UP TO DATE.

Cons: NUMBER OF VISITS SOMETIMES HARD TO UNDERSTAND

Overall: EASY TO USE AND HAVE GIVEN US MANY NEW CUSTOMERS!

Very useful tool

Apr 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: To follow up potential leads and to see if people have followed links in emails. Does what it says on the tin.

Very easy to use and provides beneficial information.

Nov 06, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The opportunity to see which pages have been visited on our website and by whom which helps us to identify prospective customers.

Cons: The reports cannot be fully customised to provide only the information required or wanted- extra fields in the category section would be useful and the ability to tick or manually enter data.

Great and simple product, looking forward to using it more intensively!

Jan 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use, definitively. Moreover, customer support us very responsive and questions are usually answered within the our.

Useful tool at a good price

Jan 29, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It emails me when someone uses the web site. I don't tend to have time to enter the software and look at individual records, unless the email tells me they are of interest.

Cons: We seem to get a lot of overseas clicks, but the UK seems few and far between. I've asked customers to use our web site and they don't seem to be visible. Not sure I understand the mechanics of how it works in terms of, what the client is clicking - is what I am seeing.

Overall: We want to be aware of potential clients which we don't have in our prospect database.

So straight forward and easy to use. Enjoyed the online tutorial too.

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and really helpful staff. The online tutorial was done whilst I was on my lunch and was so straight forward. Any questions I've had have been answered in no time.

Cons: The lead emails could be better but working in marketing, I understand how hard it is to get direct emails/numbers.

Who is Visiting was easy and very useful

Feb 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It was easy to use and gave me loads of important information. Although we only used it for a short period we really enjoyed the program.

Cons: Sometimes it was hard to find contact information for the leads the website sent me. However overall it was great

Easy to use, gives the data I need, helpful staff that are there if you need them but don't hassle

Feb 16, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, basic data but this is all I require.

I like that the staff are helpful without constantly wanting catch ups or review calls that I don't need - they're just there if i need them

Hugely cost effective, early stages so I can't demonstrate an ROI yet but even if it didnt deliver the insight has been worth the cost alone

Cons: Would like to be able to tag companies with multiple labels, would be good if visitor file exports included all pages visited rather than just the one.