Who Uses This Software?

Any event planner/marketer's managing small staff meetings to a 100,000+ person conference.


Average Ratings

30 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • etouches
  • www.etouches.com
  • Founded 2008
  • United States

About etouches

Serving event & meeting planners with 10K registrations to enterprise companies with over 200K registrations, etouches is the leading data-driven event management software. The intelligent meetings and events platform has assisted over 25,000 event professionals in automating their events, engaging their attendees and delivering data-driven ROI . etouches offers tools for registration, website creation, event marketing, logistics, engagement, mobile app, wearables, networking, analytics & more.


etouches Features

  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-In
  • Surveys & Feedback

etouches Reviews Recently Reviewed!

All-in -one event management platform for Multi-city meetings

Apr 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great platform to handle registration for one meeting happening in several locations internationally at the same time. A eReg feature has all great functionalities you need for your event registration.

The best in the business

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The easiest software to use when it comes to any sort of event planning, large or small. It is designed so you can have the same ease of use regardless of what size of event you're planning, technical coding ability or event planning knowledge. In addition, you find it hard pressed to find a more responsive and knowledgeable customer service team in any industry out there.

etouches for association management

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Kellen has partnered with etouches since 2012. We have seen the company grow & prosper, and we are very pleased with the results. Top successes include continued ease of use, great customer support, good online learning, useful API, great integration between modules, great onsite experience. Some of the challenges include lack of development of the online booth sales & management module (ebooth), slow development of integration with association management systems (AMSs, such as NetForum, YourMembership, i4a...), limited scope of the appointment-scheduling module (esocial). We have used other systems, and for an all-around event management solution, or just as a registration management tool, we feel etouches can't be outdone. We feel we've been part of their development, through sharing challenges and helping design solutions. They've come a long way with their Call for Abstracts module (eselect), and we provided a lot of feedback on that in the early stages. We use ehome quite often, and it's very easy to learn & use, in support of the ereg module. We do not use the task management or budgeting solutions. We have used both emarketing and escan successfully. Their customer service department is responsive, and we are happy to report that senior management is also very responsive to inquiries (when we feel more urgency is required). We process around 10,000 registrations, plus 1000 eselect uses, annually. We chose etouches based on projected ROI and have not been disappointed. We also appreciate and utilize the system's ability to work with multiple currencies, multiple global payment gateways, and multiple languages, including Chinese.

Recommendations to other buyers: 5 years and still pleased. Ask for custom pricing if needed, especially if you only need some of the modules, or may not fit into one of the pricing tiers.

Easy to Use

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: Doesn't have the ability for conditional questioning past 1 level.

Overall: touches are easy to navigate and to learn compared to similar event registration platforms. I've worked on a variety of types of events from complex to simple registration forms and have found touches to be a great solution for all.

Recommendations to other buyers: Good solution, good value

Excellent Registration Solution for Today's Event Professional's Needs

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: TeccSociety's commitment to delivering cutting-edge and innovative event technology education and solutions to event professionals continued this year. The TeccSociety management team conducted a thorough request for proposal (RFP) and determined that etouches would deliver the registration solution experience required based on our extensive scoping requirements. We were thrilled with the event set up support team servicing our account, and their ability to provide additional suggestions to enhance the data collection and user experience. Etouches is a Certified TeccPartner for good reason and we look forward to continuing to partner with them in the future.

Multi Event platform for association that becomes our CRM

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are organizing around 10 events per year which are our touchpoint with our members and all the community.

Etouches has been first our registration software. What we value most is:

Registration setup :
- managing members only rate with automated filters
- easy design of the pages
- setup administrative invoices and other documents
- management of complex information gathering (session, extra-data, share-transportation...)
And also a templating of these setup to allow us to duplicate all or parts of these setup...

Communication management:
- manage layout of emails easily with global templates or event-specific customization
- send out invitation and monitor answers
- manage the "no" answer (great one) to allow you to remind only the one that did not answer in & single click
- manage automated email for incomplete registration, confirmation, changes in the programme...

Financial & reporting:
- really easy automated report
- daily email custom report (just magic for other stakeholders) and live private lists
- finance management with our context (taxes are complex for association)...

Sponsor management:
- we also used etouches to manage sponsorship
- from confirmation of packages
- invoices
- quota management for badges and VIP pass

CRM management: we use the option of "global database" :
- this include that our global DB is automaticaly updated by every single registration
- we have cross events data
- we can monitor engagement, loyalty
- we can detect low engaged people to be proactive in the communication with them before they leave the association
- we can provide detailed data about quality, quantity and interest of our community to our potential sponsors
--> fully integrated with no import / export / excel skills (and time spent)

Awful - avoid at all costs

Nov 10, 2016
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None

Cons: Too many to mention now

Overall: They have one person in their support department - Leandro Garcia - who is excellent but other than that, the support is appalling in terms of account manager contact and what they can get done.
It is feature-rich but dreadful to use. A simple task takes ages to change because they use a third-party HTML formatter that they do not support and have no control over. It has a mind of its own and is frustrating and scary to use.
The whole feel is a bit old and dated but they do not seem to care.
Do not think about using it for awards and judging - it will add days and days to your workload and expect complaints from your clients.
Delegate management is better but it is a clunky system and there are better providers out there.
Sorry - but just being honest.....I would steer well clear.

Recommendations to other buyers: Prefer not to say

It's Event Excellence

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great solution because they focus on the aspects specific to events. They also offer a lot of connectivity into other systems, something a good marketing solution cannot do without.

Cons: There should be more people using this software. This would allow them to grow and develop even more functionality.

Overall: We use eTouches to give us all the functionality that we need to organize and execute our events. eTouches integrates perfectly into our Marketing Automation platform which allows us to completely streamline all our business process.

Recommendations to other buyers: Make sure you take a training. Even though it's very user friendly and you might want to skip this, it is vital to understanding all the functionality the product offers.

Our complicated ticketing was made much simpler!!

Jun 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoyed having a one-stop shop for all our registrations and the super-flexible configuration capability that handled most of our complex needs. We were able to accommodate all of the attendee categories with the variety of set-up options within eReg. I also liked the ability to link events to mailing lists in eMarketing, which we only really scratched the surface with this year. Next year, we plan to integrate them together even more. We also really benefitted from the ability to print badges for the event on the day directly from etouches. Again, we did not use this to its full potential this year, so looking forward to utilising the software even more in this area next year.

Cons: One big challenge we had was the requirement to have at least one ¿public¿ category of attendee that, apparently, cannot be sold out. There had to be an option for people to select when they went to register. Our event is not a public event and purchases/registrations are by invite only, but invitations sometimes went out to more people than we had tickets available for or, alternatively, had an expiry date set for them. If these categories hit capacity or expired, there was no clean way to display a simple ¿unavailable¿ or ¿sold out¿ message without offering another ¿public¿ option.

While the software is very customisable, this flexibility does come with some downsides. There are a number of different areas/screens we had to remember to change and update if we added new categories. This was probably made more difficult by the fact that we had a lot of categories, but it did mean that a few categories did not get set-up correctly because we missed one of these many steps.

Overall: TEDxSydney is a one day event, with a complicated ticketing/purchasing process and many categories of attendees. In the past, we have managed this complexity via a combination of spreadsheets and home-grown databases, which has often resulted in loss of information or registrants on the day, as well as created challenges with reconciling multiple lists of registrants. We used etouches for our event this year, and it made such a difference to have one source of truth for all our registrations, payments and refunds, and to allow us to have an easy and quick snapshot of all our attendees at our fingertips.

Robust suite of software that helped us take our executive event to a new level

May 31, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The etouches suite offers support for absolutely every aspect of event planning and management imaginable including: registration, emarketing, dynamic agenda, social media integration, seating charts, call for papers, budgeting, project management, customized reports, an event mobile app, and a platform to build a complete event web site within the system.

etouches helped us to achieve organizational efficiencies so we had less duplication of effort, better communication around event tasks, and we were able to engineer standard internal processes to meet our aggressive deadlines. With this suite, company executives are able to get whatever reports they want on the data collected. Meeting professionals are able to keep track of registrants, seating, meal preferences, etc. and administrative staff can track invoices, budget, and project milestones. It's one platform that everyone can interact through - including our attendees.

The mobile app was extremely well-received by our community. They were engaged, found the app easy to use, and even after our event was over, we have continued to use the app to reach out as we begin our pre-event marketing for next year.

Because the system is so robust so highly customizable, it does require training. Also, depending on features some configuration may be required. Note that they do offer additional professional services for those who need it.

Through our strategic partners at (C)Systems, we received exemplary support and quick response times.

Our favourite

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As event planners, we have tried a few different softwares, but etouches is definitely our favourite one. It offers the most features while being user friendly. The interface is appealing and it's easy to find your way around on the back-end of this software. Not sure why Surveys & Feedback isn't checked off on the features list, because it does include it, and quite extensively. It also has a mobile app feature, which could be enhanced as it's not quite equivalent to some of the apps on the market. The flexibility with name badge creation is next to none - you can design, create and filter any way you like. It will automatically decrease font sizes if the text is too long, and you can colour-code by registration category, and more. Feels like playing when working with this software!

One of the best registration systems for conferences

Mar 29, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The system is very easy to use, and there is lots of functionality for complex requirements. It is one of the easiest to add fields and options. The emailing functionality is excellent with lots of flexibility built in for templates. The reporting is one of its best features of this system with a superb dashboard to analyse where you are with bookings, options, revenue, and more, at any time you need.

Amazing software!

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using etouches for all our events for online registration as well as email marketing and the performance is terrific! etouches is easy to use and very user-friendly. We just need to set up several templates and with a few clicks then our email campaigns are ready to go. It also allows us to analyze the data and generate specific email lists from time to time,which is very important as we would be able to adjust our marketing plans for the events depending on the data.

It saves us much time in doing tedious jobs and allows us to put more effort in event production and execution. We are now more efficient at work because of this amazing software!

We would definitely recommend etouches for event planning and management.

e-touches = events made easy!

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I only came on board to manage our event after invitations was sent out - I missed out on training and the initial process.
After an hour of training I took over - it was painless. Once I was familiar with the basics of the system it was a pleasure to run the event!
Information/lists are available and correct
Online registrations a bit of a challenge - not e-touches though, registrants' mistakes (but very easy to sort out on e-touches)
Payments/refunds 100% manageable and accurate
Onsite registration - again, should be easy and accurate, except for registrants who changed places with others without prior heads up
Badge management was never as easy as with e-touches!
Lastly - there is always someone available to assist - whether a telephone call or an e-mail.
Thank you e-touches!

eReg is life changing!

Mar 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: eReg has changed our lives! With our previous event registration system, there were constant complaints from attendees about the registration process. To the extent that nearly all of our registrants would actually register by phone or through staff in the office. What¿s the point of having and online registration platform. Now 95% is done through eReg, enabling our staff to use their energy and talents on the actual event production and execution.
Through the efficient use of the onsite registration and mobile check-in features, post-event wrap-up is easy and no hassle. With a few clicks and pre-drafted email templates, we can send ¿thank you¿ emails to those that attended, ¿sorry we missed yous¿ to those who never made it, and tax deductible notes to those who supported the event first thing the day after the event.
The integration between eTouches and Salesforce has been lifesaving for us. With our previous system, unique guest lists and email lists were created for each campaign/event. After the event or campaign was complete the information would be updated back into Salesforce if time allowed, which was rare. Now we know instantly who received which emails and what program they registered for, which makes our Membership Group and Business Development teams VERY happy.
There are a few things I wish could be more integrated in eTouches, but as those things come up I've been able to submit our needs through the customer support portal and eTouches continually adds them to the development queue. They constantly make updates to the different modules to increase functionality and better the user experience.

I¿m thrilled with how easy eTouches has made my marketing life

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love how easy eTouches is to use, in all aspects. It's incredibly intuitive and user friendly, it meets every need that we have from setting up registrations, to marketing events, and syncing it back to our Salesforce database. It's an essential part of every event and program that we run and helps our small staff get things done efficiently, quickly, and produce really high-level materials.

There are some additional features that I would like, but I've been able to submit those needs through the customer support portal and eTouches continually adds them to the development queue. They are always making updates to increase the functionality of the system.

Before we implemented eTouches we had a TON of problems customizing emails, getting them out, getting attendees to convert from viewing an email to registering for an event and sometimes they would try and register for an event but just give up because our old system was so difficult to use. With eTouches we've increased all of our metrics around our digital marketing, event registration, and attendance. We do a lot of events every year (over 60) and we have a team of 3 for all the marketing and event production, so our time is really valuable. eTouches has reduced the amount of time we need to spend working in the platform while increasing registrations and revenues from our events. eTouches has literally changed the way we do business and now we have more time to work on the business, rather than just in it.

This really is the most robust software on the market for event planning and management.

AFR has been working with Etouches for over 5 years now and it has been a 5 Star plus Experience!!

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Style, quality and service define AFR Event Furnishings. We pride ourselves on being an event furniture rental partner that helps create exceptional, one-of-a-kind events for clients in Los Angeles, Las Vegas and nationwide. As part of our Marketing Campaign we produce several Showcase Events around the country and Etouches has been our Preferred On-line Registration partner for over 5 years now. We cannot express how thankful we are for the professionalism and the Quality of service that Etouches have provided to our team. The software made the registration process easy from start to finish. The platform was used for our invitations, sponsor recognition, on-line registration, attendee name tags as well as electronic check-in and several post-event reports. We were able to register thousands of attendees without any error thanks to the Etouches software and their expert team!!

Excellent Platform and User-Friendly: The best way to manage events

Jan 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's an all-in-one event management module. We've been using etouches for a year now and it's worth to keep it as registration is process is made-easy. No difficulties on any integration and creating your entire registration process. They have a ready-to-use templates that you may use if you are not a "super-techy" person like me. Uncomplicated in terms of monitoring your registration process like generating attendee list, incomplete registration list and several other reports. They have also an option to pre-populate your registration system which is very useful to an organization like us, CEO Clubs Network so when our members/clients started the registration, after they enter their email addresses, the software will immediately fill in the other information in the system so our members will just click their chosen category and then they are done! You may also take advantage on the other services of the software like the emarketing and emobile and many more. They have excellent support team and expect a quick response when you submit a ticket. They have extensive knowledge base videos that are very helpful. All-in-all, we are very thankful to bump into this software it is really helping us manage our events well.

A great all round platform to solve many problems that event managers can have.

Nov 17, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: It is a very easy to quickly get to know. I've introduced it to a few organisers after after a few days they are pretty much up and running. I would love to be able to use the ehome function but I find it too complicated. It would be great if it was more drag and drop or much more similar to a good wordpress theme.

Almost there but still a beta test

May 22, 2015
2/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: While the intention of the eTouches software modules are right on target they have not been successful (yet) at thinking though the processes all the way to the finish line. If you choose to use this software be prepared to spend a lot of time working out the nuances to fit your needs. Tech support is lovely and helpful but the documentation is poor at best. They have a lot of information but the information doesn't let you understand how the actions in one area affect the outputs in other areas. Which items you must layout first to insure success in the later aspects of your planning. eSelect has a long way to go and I have been assured that the next version will be vastly improved. For instance, don't bother to create the "custom merge codes" for each custom field, they don't work; tech support knew that immediately when we called. However we only called after spending a considerable amount of time setting the fields and custom emails up. There is no indication in the software that these fields are un-usable and in fact you are prompted to create the "custom merge code" each time you create a field. I am keen to see the next version of the software because these folks are close but at this point the software has cost us more time than it has saved us. We ended up re-creating all of our own email downloading two different reports from eSelect, manually merging the reports into spreadsheets in order to generate the needed emails to authors. It took 6+ hours to re-do the job and in the end we used MS Word and Outlook to address the process. Wishing them luck - but will need some good proof before our company pays considerable money to wind up being a beta tester for their products again.

A five star product!

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using etouches for our event management for several years and have found it to be an excellent product. Initially, we used it for registration, email confirmations and post-event evaluation surveys. We are now expanding into the emarketing module. Equally as important as the software itself is the customer service team which is simply spectacular! Any time we have encountered a challenge, their response has been quick to resolve the problem. We are very happy with etouches!

etouches is super easy to use

Oct 14, 2014
5/5
Overall

Comments: etouches has been so wonderful for my first event! Since the software was created by event planners, it is very very user friendly and has helped create a great website to register for our event!. I am not a super tech person, but I have found the site easy to navigate in order to create appealing and effective event and registration pages! Overall my experience with etouches has been wonderful!

Conference Management Made Easy

May 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: etouches is an incredible powerful tool - perfect for collecting registrations, setting appointments, collecting excerpts for presentations and much, much more. We love the ability to integrate many parts of the planning process into one platform so we aren't learning and customizing several different platforms for our needs.

All-in-one event management platforrm and also for associations

May 06, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using event software for now more than 15 years and I use Etouches every day for :
- managing members communication with easy emails / template / dynamic content
- managing new event (with templates) and with regards to members' quality
- creating cross event reports about demographic, evolution and financial perspective

A nice use is also to let your attendees to event update themselves your global CRM database.

The only con I see would be sometimes the complexity for some very advanced functions but then the support is there and having live support by chat is really convenient

Nothing but love...

Apr 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: etouches is a wonderful platform. I have nothing but love for the product, the support and the people at etouches. I used the software for our recent user conference, the Unconvention, and was impressed with the vast array of features provided in the application; from flight details, to tiered booking rates, to the mobile app there was always a solution for any idea that I had. The team has been, and continues to be, a great support resource.

Customer Service is Great

Apr 28, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like etouches registration system, but I love their customer service. They are extremely responsive.

Etouches Platform

Apr 25, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using etouches platform for the last 3 years for our FRESH Conference. The user friendly platform allows you to "taste and play" in many different ways, without having a big software/technology knowledge.

To infinity and beyond....

Apr 25, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used etouches for many events over the last three years.

Powerful and flexible, it is easy to use out of the box for simpler meetings, while its rich set of features is capable of supporting the most complex of meetings - and much more. And, as a bonus, if you have a problem that isn't covered by their extensive knowledge-base, the etouches support team is helpful and responsive - round the clock. This isn't a toy, it will reward the curious, the demanding and those ready to explore its full potential to enhance their meeting design.

Pros: Great communications tools, great registration form designer, great custom report generator. An almost perfect set of all the basics that every event manager needs; plus so much more that can be used to add value to any meeting.

Cons: Nothing significant that comes to my mind; and if there are any, etouches will be working hard to address them

Great Suite of Applications

Dec 31, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: No license fees, fabulous support, intuitive, integrated, full reporting and business intelligence, integrates with our CRM and Marketing automation software, has the modules for entire event lifecycle, mult-language and currency. Best part it is available to our team regardless of time or location. Supports our collaboration and dramatically imporved our productivity.
We have used 3 different vendors, this is the best.

Cons: None of the users have any Cons. All of our suggestions have been implemented.

Overall: Excellent suite

Jun 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support