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Modern solutions for travel agencies and independent agents. Travel Agent invoice, sales reports, database management, and more. Multiple currency, multiple vendor and commissions invoicing. Sales reporting, commission reporting, Database management and marketing.
Provider
teenyoffice
Located In
United States
Foundation
2012
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person
Support
24/7 (Live rep), Chat
All agencies, Teenyoffice will support all agency needs.
Content Source: teenyoffice
Green rating bars show the winning product based on the average rating and number of reviews.
teenyoffice Reviews
Pros
Best sales report out there. It is nice to be able to pick up the phone and call with questions.
The invoices are really nice and I believe this is the best CRM out there. The service is really good and they care about agents and how we need to function in our day to day lives.
We like that they are responsive to our ideas. If I need training I can call them for support and there is always someone to help.
This product is really an interesting concept and make life easier with paperwork for clients. I love that it has plug in for information on all of our clients.
Cons
The inability to figure out how to input information and make corrections.
Tried calling quite a few times no response and voice mail is full.
There could be an easier way to set up and send emails. I may be wrong as I'm not fully knowledgeable about all of what the software can do.
I used Clientbase and Clientease and found them both really confusing.
"Excellent Product - Service -Support - Price!"
Overall: Tracking and maintaining back end invoicing software for my company.
Pros: I have been an agency owner for over 23 years now and we were looking for an invoicing program that was easy to use for everybody. I did research and was trying out the other competition. It just seems like everybody wants to just sell you their product. Other software invoicing products were way too involved. I did google searches and came across Capterra and found Teeny Office. Their one-page website was intriguing ... nothing special - however, it had everything I was looking for! And most of all - EASY to use. I called Teeny Office on Friday night of New Year's weekend and someone answered the phone! Wow! They were very helpful gave me a demo on the spot and I signed up immediately. I was set up and running with the software program within a couple of days. They are always available or calls right back if there is any assistance I need or any of our agents. We have developed a friendship from across the country. If anybody is looking to simplify the invoicing process and have more sales ... look no further than Teeny Office! Best investment for the price!
Cons: Love the product ... Teeny Office is always trying to make improvements for the benefit of the agency/agents! If I do have suggestions, the customer service reps always have an open ear to bring them to the development team.
Vendor Response
"Great Product and Super Easy To Use"
Overall: All in all, I love this product. It's my third year using it and I would be lost without it. Definitely recommend it!!!
Pros: I really love how easy it is to use and all the features it provides. The contact details for major cruise lines, the invoicing tools, the calendar integrated functionality where you can set up reminders for passport expiration dates... I have everything I need and it keeps me very well organized.
Cons: I wish there was a way of saving files in the client profiles, that way I could refer back to what they did in a previous trip or a quote that was sent. A sales' pipeline would be good too so to follow up in stages what I need to do with a client
Vendor Response
"Have been trying to get in touch with them for a week now. Have sent 2 emails and tried calling"
Pros: The software details look good. But unfortunately, have not been able to get in touch with anybody. Hopefully some will reply to this message
Cons: Want to get a demo...but nobody replies...almost been a week. have sent 2 emails. Tried calling quite a few times.....no response and voice mail is full
"Easy to Use Travel Agency or Travel Agent Office Software"
Overall: It is a good software that enables me to create invoices, create deposit, final payment and commission due dates and reminders. I can also due Sales Reports with many different filters. I am very happy with the TeenyOffice software. It has helped me stay organized for my own bookings and independent contractors.
Pros: The ease of use-a very small learning curve. Great pricing and very good support. I can keep client records and information ie. full names, dates of birth, frequent flyer numbers, passport information, etc. I can keep track of sales and payments. I can also email invoices and trip itineraries directly.
Cons: Would like an easier way to import travel reservations. Using a "cut and paste" method now which does work and is fairly easy, but there is no auto import.
Vendor Response
"It is the easiest and best CRM I have ever used"
Overall: I used Clientbase and Clientease and found them both really confusing. I decided to try Teenyoffice agentdesk . It is so easy and when I was having a problem copying and pasting and emailed them they called me right back. They created a sample invoice fore me so I could reference how to build it and I can create as many travel componenets as I need. I have to admit I rushed through the training, so I was skipping the create component step and made mistakes. But they looked at my invoices and redirected me on how to do it so now I know how to create the most complicated invoices and they look great. They also have a few things that I like where I can modify my vendor list. And I can email my clients directions to the pier. I like it and will stick with it. The only con I can think of is that the group management module isnt as good as I wanted and they took down the deckplans and have been readding them because they were not loading on smart phones. The staff at Teenyoffice takes requests and feedback so they are adding new stuff every week. Agents wanted a Quick Quote sytem for cruises and they added it. I think they are releasing a quickquote for vacations as well. Every week I get an email with updates and new tools. I like that part a lot. The invoices are really nice and I believe this is the best CRM out there. The service is really good and they care about agents and how we need to function in our day to day lives.
Vendor Response
