The Loan Office

5 / 5 27 reviews

Who Uses This Software?

The Loan Office was specifically designed to meet or exceed the loan servicing needs of the small lender. Ideal for mortgage lender, hard-money lenders, note servicers and consumer finance lenders.


Average Ratings

27 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $249.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Applied Business Software
  • www.loan-servicing-software.com/
  • Founded 1978
  • United States

About The Loan Office

The Loan Office is an affordable, easy to use, powerful solution specifically designed for the small lender. Seamless QuickBooks integration, built-in document scanning, track loan charges and advances, recurring and event driven reminders, unearned discounts, email statements and notices, incremental funding, conversation log, track insurance and senior liens, unlimited user-defined fields, Microsoft Office integration, and much more.


The Loan Office Features

  • Accounting Management
  • Amortization Schedule
  • Application Management
  • Automatic Funds Distribution
  • Collateral Tracking
  • Collections Management
  • Compliance Management
  • Customer Database
  • Fee Management
  • Investor Management
  • Loan Processing

The Loan Office Reviews Recently Reviewed!

Great Program. Inexpensive Price

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We needed an affordable program that we could use as our company grows and The Loan Office was very affordable especially for the capabilities it offers.

The Loan Office software is awesome!!

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using The Loan Office software for several months and very pleased with it. The customer support and tech team are excellent! They are great to listen and trouble shoot any questions that I have and they follow up to make sure that my questions were resolved and everything is running smoothly.

It's awesome to have everything in one place from customer & property information to printing our loan packet for closing to insurance and funding! Its very user friendly and again the tech support is fantastic! This program for our company has been a great assist in growing our company!!

First Caribbean based user

Sep 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When you have a company that gives loans the most important part in the whole process is the collection. We are pleased with the borrower late report. It gives us an update daily, so we know exactly who is late with its payment.

Cons: We haven't been using the software that long so we exactly know what does not please us.

Overall: We are a small company based in the Caribbean that gives personal micro loans. The Loan Office is very cost effective and with the link to QB it¿s the perfect software for us. Whenever we have a problem we just e-mail our questions and our friendly and always helpful customer supporter will either call us or email us in the stipulated time frame. We love how we can process the payments and keep track of the delinquent borrowers. We are very pleased with the software and it helps us achieve our business goals.

Recommendations to other buyers: Not for the time being.

Glad we made the switch!

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to store & organize attached files, multi user capability. The integration with Quick Books for exporting payment transactions is smooth.

Cons: The Reminders section is not as flexible, or visible as we would prefer. The custom reporting component is not user friendly, even with an experienced Crystal Reports user.
We use the custom fields extensively, but find it difficult to report on those fields

Overall: We have been very happy with our installation of TLO. The support from Wyatt Gilbert, Ramiro Ruiz and JoAnn was fantastic. They answered endless questions while we were making our decision, and supported us every step of the way during implementation.
Our processes are much more efficient, our information on files is more consistent and easier for staff to access. Since bringing TLO online, we have been able to successfully expand our territory without any added staffing expense.
Loan Office was easy for staff to learn to use, and the integration with Quick Books is nearly seamless.

Recommendations to other buyers: The software is good value for the money!

Our small portfolio!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The program is very user friendly and simple to use.

Cons: There is not really anything I don't like. It serves our needs.

Overall: We are an Asset Management firm that is currently servicing ~140 loans. This program has been great for our needs. It was easy to load all the loans and the day-to-day management/operation is very simple.

Small Business User

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. interacts easily w/ QuickBooks
2. allows me to send borrower statements directly from TLO
3. much easier to produce payoff demands

Cons: 1. if it embedded a bit different calendar/reminder platform, that would add a lot of value to me.
I separately run "Remind Me," but this isn't a big deal.
2. annual cost for software support and for upgrades seems high. Now that I know how to use it, I am guessing I won't call in more than twice a year.
3. I would love to be able to use TLO from home and my office, ie, log into the same TLO platform and use it whereever suits my schedule that day. I understand the need to prevent multiple users from sharing the same license, but I am a one-man shop and there has to be a way to do this.

Overall: The Loan Office has really helped to make us look more professional in the eyes of our borrowers, and it has saved me a lot of time.

Recommendations to other buyers: I am very pleased w/ the TLO product, it has really upgraded how I run my business. The initial setup was a pain, but once I got through that - thanks largely to to the help of Ramiro - smooth sailing!

I'd buy it again

Sep 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organization, User friendly, personalization, etc

Overall: So far so good. Compared to the previous servicing software I've used, The Loan Office is lightyears ahead.

The Loan Office, User Friendly

Sep 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly, and we can now access reports better than the previous software.

Cons: Thus far I do not have any negative responses.

Overall: We were in the market to change our loan software. We did internet searches and found The Loan Office. We received great service from the start with the webinar introducing the product. Everything was very clear, and there was a time devoted to answer our questions.

Recommendations to other buyers: It is definitely worth finding out if it fits your lending needs. We are very glad we did!

This software is a wonderful upgrade from previous software we used.

Sep 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of navigating the fields.

Cons: The help sections could be a bit more specific (for us newbies)

Overall: There's a learning curve, of course, but it's basically been easy to use and our "mistakes" have been correctable. We were up and running in no time.

I couldn't be happier with this software - it does everything I need

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's just very easy to use, and the reports and statements are very professional.

Cons: I don't have any negatives at all.

Overall: I'm really happy with the software. It's very easy to use, very easy to learn, and I really like the technical support people - they are always very fast, courteous, and friendly. No complaints at all. I would recommend this product highly.

Recommendations to other buyers: I would recommend buying it if you are managing loans. It's a great product and the price is right.

Great product

Sep 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and quick learning curve. The software provides all the reports necessary in a quick and easy format.

Cons: None

Overall: This was fairly easy to learn for someone with no lending experience. Customer service is excellent and ready to help whenever I needed it. After our first 10 loans, I now feel comfortable knowing that I can quickly process new loans and have the support for whatever situation arises.

I was Hesitant at First...

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was hesitant at first to switch my software. My old software was outdated and lacked many features I needed to take my business to the next level.
I found The Loan Office online and it looked too good to be true, Had more features than I was ever going to use. I contacted Wyatt Gilbert , he walked me through the steps and Demo. I expressed my concern about switching and that I might end up making a mistake, but Wyatt assured me that customer support was just a phone call away and not to worry. Well he was right , I got to say that Customer Service is a five star service. Didn't matter what my questions were they always had a immediate solution. These guys have it together. I would never turn back. The loan office and my company are married for life...Thank you

Makes our office ALMOST human obsolete.

Oct 20, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Spread sheets are very easy to read. Extremely user friendly. Love that the" Demand for Payoff" is in a format even our customers understand. (Our customer don't understand very much) Love the various reports it is able to computate.

Great Software...Small Learning Curve but Great Customer Service

Aug 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software does everything I need to help me run my small business servicing various loans. The software is about as user-friendly as can be, given the different things it can handle, but anytime I have trouble, a quick phone call with customer service helps me figure out what I was trying to do.

Excellent product and well worth the money

Jul 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just want to let you know how much this program has improved my bookkeeping. I have been managing approximately 15 owner financed homes for the last 4 years. The company was losing on so much interest and late fees by keeping it manually. When I previewed this program, I knew that this would help a bunch. It not only keeps my records but it also shows the Lender his investment and his monthly interest that he is making on each note. Wyatt Gilbert was so nice and helpful with the purchase of the program and all the way up to, "OMG¿.Wyatt I crashed my whole system, please help!!!¿ He was always willing to help me, even while he was out of town and on weekends. Overall, I am very pleased and would definitely recommend this program to anyone who carries and services notes. Excellent product and well worth the money.

Great Software

Jul 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We tried all of the major servicing software out there and The Loan office was by far the easiest and most efficient program available. No matter if you service a small or large portfolio it allows for you to manage your loans with ease.

Great Software

Jun 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using loan office for about 3 months now. It has been a great experience. Tech support has been very helpful.

Great customer service

Jun 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is great, and the employees are all very helpful

the program is very user friendly, and makes sense, never frusterated with the many functions

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: pros- the ease of understanding, I had about half hour training, then set free, if and when I have questions, the support team is very helpful, one time in particular , Ramano, I think was his name, was so very patient with me, on several clean up issues I needed help with. I was so amazed how he helped me, and did not treat me like the dummy with computer I really am.

Excellent software

Apr 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great program
Prompt courteous and efficient technical support

Cost effective and User friendly

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed to replace our old software that was no longer supported and expected to pay $20-$30k for an upgrade or a new system. With only 25 loans in our portfolio we were thrilled to find this cost effective solution. More importantly it is very user friendly, so given a brief "tour" of the system provided us with enough information to get us up and running. When we did have questions, the customer service has been friendly and helpful. We've been able to add our company logo to some of the reports and coupons and they look very professional. The reports offer a lot of flexibility and there are many other excellent features in the system.

Very user friendly and meets all our needs

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have just implemented The Loan Office software and are very happy with it's ease of use and reporting capabilities. The knowledgeable and pleasant support staff have been a pleasure to work with.

The Loan Office

Mar 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Loan Office is an efficient loan servicing software that is easy to use. If I ever have any questions regarding the software, I can talk to a live person immediately, who is always able to answer my questions.

Great software & support!

Mar 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a very small non-profit with a limited budget. The Loan Office was the perfect solution for our organization. It is excellent software that completely meets our needs and is very affordable. It has features that are light-years ahead of the software that we had been using previously. The software support is also great. Any questions that I had were quickly addressed, as were any problems that we encountered. I would definitely recommend The Loan Office.

Outstanding Software!

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TLO is the perfect accounting software for our business. I have contacted customer service numerous times. Each time they are quick to respond and spot-on with solutions or directions to accurate procedures that capture / post pertinent information. I recently attended the 2 day seminar, which was packed with vital information and presentations. Rik is a very good instructor.

Great flexibility

Jan 27, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the flexibility the Loan Office gives me. I make community development micro business loans. I can configure a loan with multiple payback features - initial term of interest only, fixed payments, remainder amortized, balloon payments, etc... and be able to produce an accurate repayment schedule for the closing. I can email statements from right inside the program, which is handy. The reports and notices are a pain to customize (in MS Word), but that is my only complaint. My portfolio is very small, so I generally do personalized collections notices anyway. The ability to only have one funder per loan is not a problem since LLC all investments are pooled and member returns are figured on the entire portfolio, not per loan. We could also service a specific loan for an LLC member if they wished to invest outside of the pool, but we haven't done this yet.

The customer service/ tech support guys are very helpful and have promptly addressed any difficulties I've sent their way. I used another, less expensive program, for about ten years, but the flexibility to create loan terms that work for my borrowers makes the additional cost very worthwhile.

Fabulous!

Jan 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used many servicing systems and the Loan Office is absolutely the best for our needs! The development of this cutting edge software was well thought out and is very easy to use. The reporting is wonderful, there are more bells and whistles than I can name and all of this is out of the box! The statements, letters and reports are very professional and look great! The only con to the software would be escrow limitations, but in the big picture, it sets the standard for every other need. The sales team and support really know this software, which is most helpful. I highly recommend the Loan Office¿.it does not disappoint!!