--- title: "The Loan Office Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about The Loan Office Software - reviews, pricing plans, popular comparisons to other Loan Servicing products and more." source_url: "https://www.capterra.com/p/135553/The-Loan-Office/" page_type: "product" language: "en" --- # The Loan Office Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) The Loan Office ## What is The Loan Office? The Loan Office is a fully browser-based, affordable, easy to use, powerful software specifically designed for the small lender. Includes accounting integration, built-in document management, track loan charges and advances, recurring and event-driven reminders, unearned discounts, email statements and notices, incremental funding, conversation log, track insurance and senior liens, unlimited user-defined fields, Microsoft Office integration, and much more. ## What is The Loan Office used for? [Mortgage](https://www.capterra.com/mortgage-and-loans-software/)[Loan Servicing](https://www.capterra.com/loan-servicing-software/)[Loan Origination](https://www.capterra.com/loan-origination-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 98% Neutral 3% Negative 0% Starting price $389 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Loan Office?[Manage this product listing](https://www.g2.com/products/powercheck32/claim_requests/new?auto=true) ## The Loan Office Overview Updated August 2026 AI summary The Loan Office provides small businesses with tools for loan origination, servicing, and processing across auto, business, construction, mortgage, and student loans. It features borrower and portfolio management, payment collection, compliance tools, and digital signatures. Available via cloud and mobile, it integrates with QuickBooks and supports customizable workflows, multi-company needs, and role-based permissions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Loan Office 4.8 (40) VS. [4.9 (39)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting Price $389 Per Month Starting Price $75000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (39) Ease Of Use 4.9 (39) Value For Money 4.8 (23) Value For Money 4.9 (37) Customer Service 4.8 (38) Customer Service 4.9 (39) ## The Loan Office alternatives [4.8 (288)](https://www.capterra.com/p/9277/The-Mortgage-Office/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (33)](https://www.capterra.com/p/147212/Construction-Loan-Manager/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [5.0 (14)](https://www.capterra.com/p/135272/LOAN-SERVICING-SOFT/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Lendsqr](https://www.capterra.com/p/10003412/Lendsqr/) [4.5 (52)](https://www.capterra.com/p/10003412/Lendsqr/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10003412/Lendsqr/) [View all alternatives](https://www.capterra.com/p/135553/The-Loan-Office/alternatives/) ## FAQs about The Loan Office Overview ### Which roles and teams benefit most from The Loan Office? The Loan Office is most used by lending operations teams, finance staff, and business leaders who manage loan portfolios and repayment activity. Loan processors, lending assistants, accountants, controllers, and bookkeepers use it to track balances, payments, and reporting, while presidents, CEOs, and operations directors rely on it for oversight and efficiency. Answer based on 36 reviews Overview ### What company size and specific industries is The Loan Office built for? The Loan Office is designed for small lenders and is well suited to mortgage lenders, hard-money lenders, note servicers, and consumer finance lenders. It targets organizations that need loan servicing tools tailored to smaller lending operations across these financial sectors. Features and Usability ### What are the key features of The Loan Office? The Loan Office offers loan origination, loan processing, and loan servicing for auto, business, commercial, construction, mortgage, refinance, and student loans. It includes borrower management, automated decisioning/underwriting, payment collection, ACH payment processing, digital signature, document management, reporting/analytics, and role-based permissions. Integrations ### Which third-party tools and platforms does The Loan Office integrate with? The Loan Office connects natively to QuickBooks Online Advanced for accounting and financial data sync. This built-in integration lets the platform exchange loan and bookkeeping information with a widely used cloud accounting system. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does The Loan Office offer? The Loan Office provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader group learning, documentation offers written reference material, and videos provide self-paced instructional content. Answer based on 5 reviews Getting Started and Support ### What customer support options does The Loan Office offer? The Loan Office provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users describe support as generally helpful and patient, with quick phone calls and email replies resolving questions, though some note setup can be complicated and responses may take a day or two. Answer based on 8 reviews ## Features AI summary Based on 357 Loan Servicing reviews Capterra data shows that buyers of loan servicing software rank the following features as their top priorities: - **Borrower Management** (**52%** of reviewers rated this feature as critical) - **Payment Collection** (**58%**) - **Loan Portfolio Management** (**66%**) The Loan Office supports all three of the features reviewers value most: **Borrower Management**, **Payment Collection**, and **Loan Portfolio Management**. Together, these capabilities help businesses keep borrower records organized, process payments accurately, and monitor loan performance across the full portfolio, allowing teams to manage servicing work more efficiently and maintain better oversight of lending operations. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Amortization Schedule Create a table of loan payments showing dates, amount of principal, amount of interest, and remaining balance The Loan Office 80 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Amortization Schedule: Create a table of loan payments showing dates, amount of principal, amount of interest, and remaining balance - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto Loans: Type of loan used to finance the purchase of a motor vehicle - Automated Decisioning/Underwriting: Automate loan approval rules and risk analysis to determine acceptable loan terms for a borrower - Automatic Funds Distribution: Automatically transfers funds to/from borrower accounts on a regular or periodic basis - Borrower Management: Searchable database of information about loan borrowers - Business Loans: Type of loan used to finance business expenses - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collateral Tracking: Link and track collateral information associated with one or multiple loans - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Construction Loans: Type of loan used to finance construction projects - Contact Management: Manage, organize, and store contact information - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Escrow Management: Automate maintenance of escrow accounts on behalf of borrowers - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Brokers: Used by brokers - Investor Management: Automated payments and reporting for investors - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Loan Management: Distribution and delivery of funds to approved borrowers - Loan Origination: Process of securing a loan from a bank or any other lender. - Loan Portfolio Management: Assess and control risks associated with the credit process of each loan portfolio/account - Loan Processing: Collect, organize, and prepare loan information to send to the lender for approval - Loan Servicing: Process of collecting loan interest and escrow payments from a borrower. - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mortgages: Type of loan used to purchase real estate - Multi-Branch: Expand services to areas outside of the home location, functioning as an extension of the home location. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Company: Manage the accounting and financial aspects of multiple locations or companies in a single location - Multi-Currency: Manage and handle various international currencies - Online Applications: Ability to fill out and submit application forms on the web - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Reminders: Reminders sent for balance/payment due - Payment Tracking: Track sent and received payments, invoices, and bills. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pre-Qualification: The initial step in the mortgage workflow - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Property Tax Management: Calculation of consumption tax imposed on properties - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Student Loans: Type of loan designed to help students pay for post-secondary education and associated fees - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.5 (24) 4.5 Based on 24 reviews ## Pricing Value for money 4.8 (23) Basic $389.00 Per Month Value for money 4.8 (23) 4.8 Based on 23 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) ## Support, customer service and training options Customer Service 4.8 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (38) 4.8 Based on 38 reviews ## User reviews Overall rating 4.8 Based on 40 reviews Filter by rating 5(33) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent PB Prince B. Assistant IT manager Banking ### "An incredible loan service software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2020 In our organisation we used to experience some mistakes on loan service provisions and it consumed us a lot of time monitoring but when we introduced Loan office, the problem was solved since the does all the paper work we need when managing loans hence saves time and money. Pros This software is the best in such a way that it very complete and easy to use. It saves time and completely does the work for you. It also provide all the reports quickly and in an easy format. Cons Its very nice software it the best results unless you have enough knowledge of it and well functioning gadgets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bruce B. Owner Banking ### "W're thrilled we left a full service servicer to switch to The Loan Office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2019 We're a family office that manages approx 50 loans. We outsourced the back office functions to a major service provider for many year. We used to spend many hours monitoring all activity and then hours getting them to correct mistakes. The mistakes became so painful that we decided to take the chance to do it ourselves. Fortunately, we found The Loan Office. As it turns out, it takes no more time for us to enter the data ourselves into The Loan Office than it took to monitor and correct the outside service. Therefore, we're saving a lot of money without any downside. We feel better having more control. As a "small loan servicer", the reporting is less than was necessary because we were serviced to a large loan servicer. While we'd recommend that you do your homework to understand the features of The Loan Office, we're confident that The Loan Office will successfully do what it says it will do - what more can we ask. Pros The software does all of the paper work that we need done to manage the loans. We have full data at our fingertips whenever a borrower has a question. Cons The company sells a software program, the Mortgage Office, that's many many times more expensive than the Loan Office and has has more feature and capabilities. I guess the "con" of the Loan Office we purchased was that it doesn't include all of those features. However, the reality is that for our company, we didn't need any of those feature and we're very happy with The Loan Office as is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Terri C. VP of Operations Financial Services ### "Mortgage Office Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2019 We use the Mortgage Office to service the commercial mortgages for our loan department. The software provides the necessary tools to service our loans. The customer service department is excellent and has always done a superior job making sure that our needs are met. Pros The software is very easy and simple to use. It doesn't matter if you are a new user or a long time user the training to use the program is very minimal. The reports are easy to find and prepare. Cons It would be nice if we could make custom reports if we only want to pull specific data. I would like to be able to keep track of our UCC filings in the software in addition to property insurance. I don't like that there is a separate fee for the amortization feature. I feel like this should come with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Shubham B. Admin Banking ### "Essy use full App " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2019 Pros Because this is very smart & use full software . Cons this is ver smart & normal process for claim . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Investment Operations Associate Banking ### "Good loan management software for small business" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 30, 2019 Pros Loan Office is really helpful for servicing and management that offers integration with QuickBooks and is really easy to integrate with existing reports. It has a great user interface and customization features depending on users. Overall would recommend for any small business that needs an affordable options. Cons It really has no major flaws considering it is geared toward small users that don’t typically need sophisticated features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tari R. Financial Services Specialist II Government Administration ### "The Loan Office Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2018 The benefits for me is having the ability to track insurance, property taxes, and occupancy requirements. I can easily keep on top of who I need to contact by running a report. Pros The loan monitoring tools, payment statements, reports and the techs who contact me from support have been very knowledgeable and helpful. Cons I need to call and leave a message for support and wait for a call back. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Carlos S. President Financial Services ### "Best option in the market." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 24, 2018 Before using Loan Office we tried 2 diferent softwares. Loan Office makes our operation better. Pros It is a very complete and easy to use software. The platform is very friendly. Cons No comments. Our team feels comfortable using it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Jorge T. Manufactured Homes sales Real Estate ### "Great loan software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2018 Pros I really like that you can have separate databases for customers depending on what company you're using. The ability to edit the letters , the reports, and the price Cons That it doesn't integrate with an online account for the customer to view their balances and make their payments Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PR Pam R. Financial Manager Banking ### "Loan Office Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2018 Overall I have really enjoyed using the Loan Office. This is the first time I have ever used a program like this. It is fun! Pros Ease of use. User friendly. It seems to do the work for you. Cons Not being able to process a report that I needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jeffrey B. Managert Financial Services ### "Supports my loan servicing very well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 15, 2018 Pros Learning curve was reasonable and it supports what I need done. Cons Happy with its functionality so I have no cons Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/135553/The-Loan-Office/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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