Usersnap

Usersnap

5 / 5 4 reviews

Who Uses This Software?

Usersnap is used by small tech startups, as well as large software companies (such as Facebook, Google, and Microsoft). Our customers range from ecommerce, to fintech, to etravel, to egovernment.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Usersnap
  • usersnap.com
  • Founded 2013
  • Austria

About Usersnap

Usersnap is your central place to collect & organize your bug reports. We make tracking bugs & collecting feedback easy. With point-and-click annotation tools, Usersnap helps you report bugs where they happen: in your browser. No need to switch to fill out endless forms. Bug tracking is now a picnic!


Usersnap Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

Usersnap Reviews

Awesome bug tracking & feedback tool!

Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: super simple setup
user-friendly experience

Cons: none

Overall: Great and easy-to-use bug tracking and feedback tool. It's super easy to install Usersnap on your website to collect user feedback and bug reports.

The screenshot features is the best thing I've seen so far!

Recommendations to other buyers: Check out their free trial

Great product and awesome customer service

Aug 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When you are working in a web development agencies you got at least one call where a client tells you that something on a site is not working. That thing is really hard to find out what the client really means.
Since we are using Usersnap these days are over, also non tech-savy users can work with that product and it adds all necessary information to the bug report (browser size, OS, ...).
While installing the product in our environment we had some troubles (our development process is huge) and there it's worth to mention that they have the most awesome customer service. Replies within minutes (ok sometimes it takes a few hours), valuable help and even helpfull in really complex situations.

Aug 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Aug 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money