Best For

Usersnap is used by small tech startups, as well as large software companies (such as Facebook, Canva, and Microsoft). Our customers range from software companies (SaaS) to e-commerce and web agencies

Product Details

Usersnap is a customer feedback platform and visual bug tracking solutionfor everyone working on a web project and web-based applications. Someof our customersare the biggest brands in the world like Facebook, Microsoft, Canva, and Bridgestone. It makes visual bug tracking and feedback collection easy in your QA or testing process and you can send your issues automatically to your Jira Software, Asana, Trello, etc. Get all context data like screen size, URL, OS, browser version, etc.

Contact Details

Usersnap

https://usersnap.com

Founded in 2013

Located in Austria

Usersnap Pricing Overview

Usersnap pricing starts at $29.00 per month.There is not a free version of Usersnap.Usersnap does offer a free trial.

Visual feedback
Deep Jira integration
Mobile Capture feedback

Starting Price

  • $29.00/month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Online

Usersnap Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Dashboard
Progress Tracking
Question Library
Rater Selection
Reporting/Analytics
Self Service Portal
Surveys & Feedback
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Usersnap Reviews

Showing 5 of 33 reviews
Overall
4.7/5
Ease of Use
4.8/5
Customer Service
4.9/5
Avatar Image
Grigory G.
CTO
Legal Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 10, 2018

“Great for UI/detailed feedback”

OverallI'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.
ProsThe ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.
ConsIt's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.
Reviewer Source 
Source: Capterra
December 10, 2018
Avatar Image
Alexis D.
Customer Success Manager
Computer Software, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 22, 2018

“Great tool for customer support teams that has a lot of potential”

OverallOverall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.
ProsTheir idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.
ConsIt seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted.
Reviewer Source 
Source: Capterra
November 22, 2018
Maria D.
Production Manager
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 18, 2019

“An easy to use product with great results”

OverallWe loved the easy to use interface, and the project visibility it gave us
ProsThis product helped us streamline our internal QA and UAT processes as it allowed users of all kinds of backgrounds to provide feedback on web development. We often struggle with client's resistance to use platforms for feedback, but as usersnap integrates to the staging website for review, our clients can send feedback as they encounter issues, and we benefit from knowing exactly where the issue was found. + it allows the project managers to see the progress on tickets and it is extremely simple for the developers to categorize them.
ConsIt has been great in general! The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page
Reviewer Source 
Source: Capterra
November 18, 2019
Jessica P.
Solution Architect
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 11, 2019

“Usersnap smoothed out bumps in our QA process”

OverallThe usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.
ProsI love how easy it is for our clients to use- virtually no orientation needed.
ConsConvincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira)
Reviewer Source 
Source: Capterra
November 11, 2019
Brittany M.
Senior Manager, Product Operations
Hospital & Health Care, 201-500 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 11, 2019

“Usersnap was Critical to our Internal and External UAT”

ProsUsersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.
ConsSometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.
Reviewer Source 
Source: Capterra
December 11, 2019