# Usersnap Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Usersnap Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more. Source: https://www.capterra.com/p/135579/Usersnap --- # Usersnap Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Usersnap ## What is Usersnap? Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation. Usersnap helps you put user needs at the core of product management and build precise, successful solutions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. ## What is Usersnap used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Usersnap?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://usersnap.com&name=Usersnap) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Usersnap 4.8 (48) VS. [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $99 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (48) Ease Of Use 4.7 (1,201) Value For Money 4.5 (37) Value For Money 4.5 (832) Customer Service 4.9 (37) Customer Service 4.6 (837) ## Usersnap alternatives [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) Starting price $99.00 Per User, Per Month [4.4 (15,325)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month [4.4 (2,889)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/135579/Usersnap/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Bug/Issue Capture 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important The creation of a bug/issue ticket, submitted by a team member, customer or end user Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Negative Feedback Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Customizable Forms 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Customizable Templates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Usersnap 70 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Monitor and track bugs and issues in the system. The creation of a bug/issue ticket, submitted by a team member, customer or end user Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Managing service requests, incidents, IT issues & support with a ticketing system Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Manage and support multiple locations Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Plan and coordinate all the resources, costs and time needed to execute assignments Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Pre-written repository of questions that can be reused within a course or for assessment or interviews Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Active reporting of data and metrics Set an issue to repeat Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to request reviews from their customers Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Track the status over time for a request, process, asset, or transaction Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (45) 4.6 Based on 45 reviews ## Pricing Value for money 4.5 (37) Free Trial [View pricing plan details](https://www.capterra.com/p/135579/Usersnap/pricing/) Startup $99.00 Flat Rate,Per Month It includes: - 10 Team Members - ‍5 Feedback Project‍ - Add a Project - Add a Team Member - Customer Care Replies‍ - Integrate With 4000 Apps - NEW! Micro Surveys - Screen Recording - ‍ Unlimited Reporters‍‍ Company $189.00 Flat Rate,Per Month It includes: - ‍15 Feedback Project‍ - 15 Team Members - Add a Project - Add a Team Member - Browser Error Recording - Customer Care Replies‍ - Custom Widget Design - Integrate With 4000 Apps - NEW! Micro Surveys - Remove Branding - Screen Recording - ‍ Unlimited Reporters‍‍ Premium $329.00 Flat Rate,Per Month It includes: - ‍25 Feedback Project‍ - 25 Team Members - Add a Project - Add a Team Member - Additional Admin Roles - Annual Security Questionnaires - Browser Error Recording - Customer Care Replies‍ - Custom Translations - Custom Widget Design - Integrate via Webhooks - Integrate With 4000 Apps - Mobile Native SDK - Native Screenshots - NEW! Micro Surveys - Remove Branding - Screen Recording - ‍ Unlimited Reporters‍‍ Value for money 4.5 (37) 4.5 Based on 37 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (37) 4.9 Based on 37 reviews ## User reviews Overall rating 4.8 Based on 48 reviews Filter by rating 5(37) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MS Meagan S. Event Technology Specialist Hospitality ### "Efficient Testing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2025 Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. Pros It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. Cons I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sophia D. Digital Product Manager Food & Beverages ### "Usersnap for beta testing and post launch feedback is critical to our success! thank you!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2022 Really amazing.. we're going through our feedback tickets every day and getting fixes done very quickly with developers. We are in pre-launch beta testing phase and this tool has helped us save so much time and be very efficient. Also we can have various different widgets/projects for different teams, so we can use it cross-functionally without mixing up the feedback from different platforms in the same place. It's critical for us. Pros Integration with Jira, selecting the project and ticket type to send the tickets to, the automation saves us so much time. It's really easy to download the videos and screenshots directly from the jira tickets and usersnap even populates the device type, screen resolution and URL that the feedback was collected from. Cons It would be good to extend the jira integration and be able to assign a usersnap feedback to an epic, or even have an "internal" version of the widget (like a flag ) so that internal staff have more options (select epic and assign to a specific Jira user). Reasons for choosing Usersnap We did the trial, the customer support was the most helpful ever, and we just knew it was perfect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 20, 2022 Hi Sophia, thank you so much for your great review. FK Florian K. Managing Director Information Technology and Services ### "Great tool to collect user feedback and bugs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2022 Pros \- easy setup - Hardly any effort for user to submit bugs/issues - Bug/Issue Reports are well structured and include browser console logs Cons \- nothing so far; software works as expected Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 7, 2022 Hi Florian! Thanks a ton for your outstanding feedback. If ever in doubt, smash the feedback button and let us know how we can improve. We're glad that Usersnap is so easy for you to use. Cheers! Matt W. Founder, CEO Information Technology and Services ### "Easy User Feedback Tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2021 I have a new SaaS application and I needed a solution to quickly and easily collect user feedback (bugs, feature requests, etc). Usersnap provides a solution for not only collecting the feedback (text, annotated screenshots and videos), but to store it in a database, which makes it easy to review and take action. Pros Quick to set up and easy to customize so that it looks like it is part of my application. I like how it provides different options (Report a Bug, Give Feedback, Request a Feature, etc) which are all contained in a single container in my application. Usersnap provides an easy tool for my users. They can write text, take and annotate a screenshot, or record a video. All feedback is stored in a dashboard, which makes it quick to review and take action. Cons None that I can think of, Usersnap does exactly what I need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 26, 2021 Thanks so much for your amazing review, Matt. Make Feedback Matter. LK Luka K. SDR Health, Wellness and Fitness ### "Usersnap helped us increase interaction with our visitors by 3 times" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2021 In general, Usersnap helps us get more feedback and get closer to our customers. We can see what they like/dislike, and what should be improved. Pros It's very intuitive. The passive and active feedback forms helped us increase the feedback significantly. Before Usersnap, we only used emails and chat to communicate with the visitors and our customers. Cons Statistics can be improved a bit, other than that everything is great. Reasons for choosing Usersnap Because of the UI, integrations, and the flexibility in displaying the buttons/pop-ups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 21, 2021 Thanks a lot for your feedback, Luka. Well appreciated. NA Nicole A. Creator Computer Software ### "EXCELLENT in every way! 💕" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2021 I was searching for a solution to a major problem for a small business looking to totally upgrade its website: how to report and manage bugs and issues. Usersnap is an exceptional and highly user-friendly solution to this issue. Users can identify and report issues right on the page, accompanied by either a screenshot or even a VIDEO! (this is undoubtedly one of the best features) My other favorite feature is the INTEGRATIONS. I use Usersnap alongside Trello to automatically add reported issues to a board for organization and prioritization, then hopefully fixing. 😅 The app is maintained by a kind, attentive team that cares about their users. Take advantage of this and connect with them about what you need. They'll take care of you. Anyone who uses lots of apps knows how crucial this relationship can be. Overall, this app is a powerful solution to a common need. And it does it \*well\* 😊 Pros \- Integrations with other apps - Video recording - Smooth, clean user experience while reporting - Easy to install and learn - Excellent customer service :) Cons Honestly, it's expensive just to use the integrations as a feature. I need this though, but I hope they'll consider connecting with their users on value and possibly adjust pricing in the future. It's tough to get feature/value accurate though, so I get it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Hey! Thanks a lot for your worthy praise and extensive feedback. We're glad you love the latest screen recording video feature, as well as the other bread-n-butter features we're used to delivering at a high level to customers. Integrations are key for many of our customers, and we want to continue delivering high value to you on that front. If ever looking for a new integration, please submit a request so that we can better understand your needs! We'll keep hammering away to make sure you get the value you need from our tool. On pricing: currently, you and every customer can add team members and projects, as you see fit. With that in mind, please don't hesitate to let us know your thoughts on value-based pricing as we continue evolving our offer. We're just one feedback button away ;) Thanks a lot once again! Keep on collecting feedback! -Usersnap CK Christoph K. MD Internet ### "Effective and simple to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2021 Really friendly customer support Pros It does what its supposed to in an effective, straightforward manner. Cons On small screen sizes, the tag on the side of the screen can be a little problematic. Reasons for choosing Usersnap Price, features and ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2021 Hey Christoph, Thanks a lot for your feedback. If ever looking to let us know what we could do to improve, feel free to send us a feedback item from that bashful little button and we'll be sure to have a look for you. We'll continue to make our tool as straightforward, easy-to-use, and intuitive as possible :) PS Pat S. Software Engineer Information Technology and Services ### "Very friendly customer support. Super easy setup." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2021 Pros Usersnap's customer support has been available to help me out with everything I need, at all hours of the day. Their team is friendly and helpful. The widget is very easy to set up and works great. Cons The admin panel is a little crowded, but that's probably because they offer so many features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 25, 2021 Hi Pat, Thanks so much for the review and the feedback. We want to deliver the best experience to you possible, and don't ever hesitate to reach out for more support when needed. We understand you on the dashboard. The truth is, we've got a lot of great features, and more features coming out. We'd love to know how they help you out, and always feel free to give us a heads up on features you'd like to see in the future. Cheers! -Usersnap FB Fa B. Manager IT Entertainment ### "Very intuitive" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 4, 2021 FOr now, we just started but it is a great tool to get feedbacks on a new software Pros It's easy to use, very intuitive with a lot of integrations, and the snapshot feature just works great Cons A bit expensive and the use of the REST API seems to be reserved for entreprise plan that may be too expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2021 Hi Fa, thanks a lot for the review. If you get in contact with us, we can discuss what you want to achieve with the REST API and find a solution for you. Regards, Klaus-M. -- Co-Founder Usersnap AU Anonymous User COO Computer Software ### "Great price-quality " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 18, 2021 So far so good, great quality for the price you pay. Pros Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together Cons Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 19, 2021 Thanks a lot for your review and we appreciate your feedback a lot. I saw that you are missing a few benefits and I want to inform you that it's possible to add additional attachments to each feedback item. Additionally, we have user-based inboxes now and you can customize the widget (remove the branding, etc). There are also statistics with your re-shaped, modern user feedback platform. We relaunched our product with a lot of customer feedback baked into our product. We would love to hear what you think about it. [View all Reviews](https://www.capterra.com/p/135579/Usersnap/reviews/) Popular comparisons [Trustpilot vs Usersnap](https://www.capterra.com/compare/135579-169618/Usersnap-vs-Trustpilot)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)