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Looking to learn more about Bug Tracking software similar to Usersnap? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits.
Pros
So far so good, great quality for the price you pay.
There are tools like Usabilla which will cost you a kidney to use, but usersnap offers users the ability to leave in-depth feedback about your website more than they could just do with a text box.
Cons
Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options.
Sometimes it doesn’t let me type but that might be a lack of memory on my computer.
"Great price-quality "
Overall: So far so good, great quality for the price you pay.
Pros: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together
Cons: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes
Vendor Response
"Like usabilla but at a fraction of the cost"
Overall: This is a great tool, despite my gripes above. There are tools like Usabilla which will cost you a kidney to use, but usersnap offers users the ability to leave in-depth feedback about your website more than they could just do with a text box. It's great if you're dealing with bugs, as they simply write their problem and all of the browser details you need to reproduce it are included in the ticket. I've used this on a new project and use it to delegate issues to different people in different departments. User management is simplistic but perfect for small organisations or small product teams.
Pros: Powerful on-screen annotation functionality. Excellent customer service. Integration with Jira. Ease of labelling and delegating tasks to users. Recording of console for debugging. Browser details included in submission.
Cons: Clunky dashboard interface which ironically needs more UX work. Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options.
Vendor Response