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Usersnap

Pricing for Usersnap

4.7 (47)
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Usersnap has 4 pricing plans

  • Yes, has free trial
  • No free version
Credit Card Required: No
Discount: By Plan Frequency

Startup

$99
Pricing Model: Flat Rate
Payment Frequency: Per Month
Startup plan includes:
  • 10 Team Members
  • ‍5 Feedback Project‍
  • Add a Project
  • Add a Team Member
  • Customer Care Replies‍

Company

$189
Pricing Model: Flat Rate
Payment Frequency: Per Month
Company plan includes:
  • ‍15 Feedback Project‍
  • 15 Team Members
  • Add a Project
  • Add a Team Member
  • Browser Error Recording

Premium

$329
Pricing Model: Flat Rate
Payment Frequency: Per Month
Premium plan includes:
  • ‍25 Feedback Project‍
  • 25 Team Members
  • Add a Project
  • Add a Team Member
  • Additional Admin Roles

Enterprise

Contact Vendor for Pricing
Pricing Model: Other
Payment Frequency: Per Month
Enterprise plan includes:
    Not available

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What do others say about Usersnap pricing?

Pricing Rating
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Value For Money
4.5(47)

Pros

  • So far so good, great quality for the price you pay.

  • There are tools like Usabilla which will cost you a kidney to use, but usersnap offers users the ability to leave in-depth feedback about your website more than they could just do with a text box.

Cons

  • Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options.

  • Sometimes it doesn’t let me type but that might be a lack of memory on my computer.

Read Full Reviews Below
Verified Reviewer
COO
Internet, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 18, 2021

"Great price-quality "

Overall: So far so good, great quality for the price you pay.

Pros: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together

Cons: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes

Switched From: HubSpot Service Hub

Vendor Response

By Usersnap on February 19, 2021
Thanks a lot for your review and we appreciate your feedback a lot. I saw that you are missing a few benefits and I want to inform you that it's possible to add additional attachments to each feedback item. Additionally, we have user-based inboxes now and you can customize the widget (remove the branding, etc). There are also statistics with your re-shaped, modern user feedback platform. We relaunched our product with a lot of customer feedback baked into our product. We would love to hear what you think about it.
Verified Reviewer
Consultant
Museums and Institutions, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 9, 2019

"Like usabilla but at a fraction of the cost"

Overall: This is a great tool, despite my gripes above. There are tools like Usabilla which will cost you a kidney to use, but usersnap offers users the ability to leave in-depth feedback about your website more than they could just do with a text box. It's great if you're dealing with bugs, as they simply write their problem and all of the browser details you need to reproduce it are included in the ticket. I've used this on a new project and use it to delegate issues to different people in different departments. User management is simplistic but perfect for small organisations or small product teams.

Pros: Powerful on-screen annotation functionality. Excellent customer service. Integration with Jira. Ease of labelling and delegating tasks to users. Recording of console for debugging. Browser details included in submission.

Cons: Clunky dashboard interface which ironically needs more UX work. Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options.

Vendor Response

By Usersnap on February 19, 2021
Thanks a lot for your review and we appreciate the feedback. We took your feedback and reworked our UI (design) of our dashboard and gave also our widgets a boost so that you can perform a new lighthouse test with our fast widgets.