# Usersnap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Usersnap the right Bug Tracking solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135579/Usersnap/reviews --- Usersnap 4.8 (48) [View alternatives](https://www.capterra.com/p/135579/Usersnap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Usersnap Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews MS Meagan S Event Technology SpecialistHospitality, 201 - 500 employeesUsed the software for: Less than 6 months. “Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch.“ June 11, 2025 FB Fa B Manager ITEntertainment, 11 - 50 employeesUsed the software for: I used a free trial. “A bit expensive and the use of the REST API seems to be reserved for entreprise plan that may be too expensive“ March 4, 2021 KK Katie K Student Support LeadE-Learning, 51 - 200 employeesUsed the software for: Less than 6 months. “This is a great way to get the information your support team needs to start solving technical issues for your users.“ October 18, 2020 KK Katie K Student Support LeadE-Learning, 51 - 200 employeesUsed the software for: Less than 6 months. “Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user experience is absolutely seamless.“ October 18, 2020 Albert C COOComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Easy to use through its browser extension as well as by installing it.“ January 18, 2021 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex T. CEO/Founder Marketing and Advertising Used the software for: Less than 6 months ### "Finally, Usersnap is what I was looking for!" July 30, 2019 5.0 At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. Pros Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier! Cons None, so far. Maybe I would add video recording to a future version. Review Source MS Meagan S. Event Technology Specialist Hospitality Used the software for: Less than 6 months ### "Efficient Testing Tool" June 11, 2025 5.0 Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. Pros It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. Cons I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. Review Source VR Verified Reviewer Director & Developer Information Technology and Services Used the software for: I used a free trial ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" March 29, 2019 4.0 I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. Pros I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. Cons When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "Great price-quality " January 18, 2021 4.0 So far so good, great quality for the price you pay. Pros Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together Cons Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes Review Source Response from Usersnap February 19, 2021 Thanks a lot for your review and we appreciate your feedback a lot. I saw that you are missing a few benefits and I want to inform you that it's possible to add additional attachments to each feedback item. Additionally, we have user-based inboxes now and you can customize the widget (remove the branding, etc). There are also statistics with your re-shaped, modern user feedback platform. We relaunched our product with a lot of customer feedback baked into our product. We would love to hear what you think about it. CO Cristian O. Support Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Good tool for reporting bugs " July 29, 2020 4.0 Overall experience so far is good, i can recommend this tool as a professional one. Pros I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. Cons Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. Review Source Response from Usersnap February 19, 2021 Hi Cristian, thanks for leaving this review and we appreciate your feedback a lot. Regarding the misaligned images you mentioned. We not only worked hard to make the browser screenshots better but we also re-worked our help pages (https://help.usersnap.com) to support you in improving the accuracy of the screenshots. This article might help you to improve the screenshots. https://help.usersnap.com/docs/screenshots-not-accurate If not, please reach out to our customer success team, they would love to support you. By the way, we are launching video screen recording in the next 10 days and that will be will offer your users an additional way to communicate improvements, feedback, or issues. Does this help you? NA Nicole A. Creator Computer Software Used the software for: Less than 6 months ### "EXCELLENT in every way! 💕" April 24, 2021 5.0 I was searching for a solution to a major problem for a small business looking to totally upgrade its website: how to report and manage bugs and issues. Usersnap is an exceptional and highly user-friendly solution to this issue. Users can identify and report issues right on the page, accompanied by either a screenshot or even a VIDEO! (this is undoubtedly one of the best features) My other favorite feature is the INTEGRATIONS. I use Usersnap alongside Trello to automatically add reported issues to a board for organization and prioritization, then hopefully fixing. 😅 The app is maintained by a kind, attentive team that cares about their users. Take advantage of this and connect with them about what you need. They'll take care of you. Anyone who uses lots of apps knows how crucial this relationship can be. Overall, this app is a powerful solution to a common need. And it does it \*well\* 😊 Pros \- Integrations with other apps - Video recording - Smooth, clean user experience while reporting - Easy to install and learn - Excellent customer service :) Cons Honestly, it's expensive just to use the integrations as a feature. I need this though, but I hope they'll consider connecting with their users on value and possibly adjust pricing in the future. It's tough to get feature/value accurate though, so I get it! Review Source Response from Usersnap May 7, 2021 Hey! Thanks a lot for your worthy praise and extensive feedback. We're glad you love the latest screen recording video feature, as well as the other bread-n-butter features we're used to delivering at a high level to customers. Integrations are key for many of our customers, and we want to continue delivering high value to you on that front. If ever looking for a new integration, please submit a request so that we can better understand your needs! We'll keep hammering away to make sure you get the value you need from our tool. On pricing: currently, you and every customer can add team members and projects, as you see fit. With that in mind, please don't hesitate to let us know your thoughts on value-based pricing as we continue evolving our offer. We're just one feedback button away ;) Thanks a lot once again! Keep on collecting feedback! -Usersnap VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Great tool - saves a ton of time and hassle during development" May 16, 2019 5.0 Pros Bug reports contain everything in one spot. Browser version, used web software version, JavaScript errors and of course: the screenshot of the situation with annotations. Cons The internal bug dashboard is quite limited in comparison with a full fledged bug tracker like JIRA. The integration to send the reports to JIRA however works quite well and there is even a link to and from the JIRA ticket. Review Source KK Katie K. Student Support Lead E-Learning Used the software for: Less than 6 months ### "Great way to capture screenshots for your Support tickets!" October 18, 2020 5.0 Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user experience is absolutely seamless. This is a great way to get the information your support team needs to start solving technical issues for your users. Pros I am impressed by the functionality and feature improvements that Usersnap has released for it's Pro users. The Routing Menu is a game-changer for our company - we can route users to our Help Center URL for FAQs while routing more specific inquiries to specific teams within our ticketing software (Zendesk). Having a screenshot as a requirement for submitting a ticket (while making it simple for a user to capture the screenshot) is a game-changer for Support agents. They can immediately see what the customer is referencing on the site. This speeds up our ability to provide specific resolutions to our customers & lightening fast! (we currently pass our Usersnap ticket info into Zendesk via Zapier) Each field is also customizable - even if you don't see the option in a dropdown, start typing and Usersnap will reflect your company's specific voice. Cons I would love to be able to change the sample text in the available fields. For example, even if I change the title to be "Please let us know about the issue you're experiencing:" the sample text in the Feedback Form reads "Give us your feedback" - which is a bit confusing. Reason for choosing Usersnap The ability to require users to take a screenshot when submitting a ticket and making the process very simple is a great reason to choose Usersnap! Review Source Response from Usersnap February 19, 2021 Dear Katie, we are grateful for your review and your feedback. The "sample text" of the questions is editable and we would love to hear if this works for you as expected. VR Verified Reviewer Product Manager Museums and Institutions Used the software for: Less than 6 months ### "Like usabilla but at a fraction of the cost" December 9, 2019 4.0 This is a great tool, despite my gripes above. There are tools like Usabilla which will cost you a kidney to use, but usersnap offers users the ability to leave in-depth feedback about your website more than they could just do with a text box. It's great if you're dealing with bugs, as they simply write their problem and all of the browser details you need to reproduce it are included in the ticket. I've used this on a new project and use it to delegate issues to different people in different departments. User management is simplistic but perfect for small organisations or small product teams. Pros Powerful on-screen annotation functionality. Excellent customer service. Integration with Jira. Ease of labelling and delegating tasks to users. Recording of console for debugging. Browser details included in submission. Cons Clunky dashboard interface which ironically needs more UX work. Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options. Review Source Response from Usersnap February 19, 2021 Thanks a lot for your review and we appreciate the feedback. We took your feedback and reworked our UI (design) of our dashboard and gave also our widgets a boost so that you can perform a new lighthouse test with our fast widgets. MA Marc A. CEO, Founder Marketing and Advertising Used the software for: 2+ years ### "Cant live without it" May 21, 2019 5.0 Pros Easy to use for both clients and internal staff. Makes the review and feedback process waaaaaay simpler. Cons I wish there was a client facing interface. That is the only complaint that we receive from clients is that they want to see all the snaps they have submitted and be able to interact with/manage them. Review Source MC Michael C. Web Team Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Tool!" November 22, 2019 5.0 Good, I've been using it for years. Pros Easy to use and the browser extension is very useful for allowing non-users to generate tickets Cons Ticket organization on larger projects could be improved. Using the tag filters to organize tickets isn't very intuitive for first time users, but very useful when you get the hang of it. Review Source Response from Usersnap February 19, 2021 Hi Michael, thanks a lot for your review and we appreciate your feedback. Thanks for your feedback regarding organizing feedback items within our dashboard. We have taken that into account when we relaunched our modern feedback platform. EC Edison C. IT Admin Non-Profit Organization Management Used the software for: 6-12 months ### "Integration with TFS on-premise" May 16, 2019 5.0 We have scrum teams getting feedback from our System support team. Pros As far as I know usersnap just can be integrated with Team Foundation Online services, I would like to connect usersnap with my on-premise Team foundation Server. Cons Not to have an integrated video recorder. Review Source CK Christoph K. MD Internet Used the software for: Less than 6 months ### "Effective and simple to use" April 7, 2021 5.0 Really friendly customer support Pros It does what its supposed to in an effective, straightforward manner. Cons On small screen sizes, the tag on the side of the screen can be a little problematic. Reason for choosing Usersnap Price, features and ease of use Review Source Response from Usersnap April 13, 2021 Hey Christoph, Thanks a lot for your feedback. If ever looking to let us know what we could do to improve, feel free to send us a feedback item from that bashful little button and we'll be sure to have a look for you. We'll continue to make our tool as straightforward, easy-to-use, and intuitive as possible :) AH Amin H. CEO Education Management Used the software for: I used a free trial ### "These guys are awesome" January 3, 2019 5.0 I am using this platform for all my sites and I recommend you to choose this great system for your work Pros Screenshot reporting. it is so cool that my visitors can report bugs with this great system Cons everything was at top. nothing was bad .. Review Source VR Vesna R. captivator Writing and Editing Used the software for: 6-12 months ### "Easy to use" December 6, 2018 5.0 Pros Very simple to use - the options for how to access mark up tools, tag management, assignments are simple, love that i get an email notification, project boards, user interface is very easy to follow Cons Can't edit a screen unless you replace it with a screen capture completely as a manual upload. Review Source Sophia D. Digital Product Manager Food & Beverages Used the software for: Less than 6 months ### "Usersnap for beta testing and post launch feedback is critical to our success! thank you!" July 19, 2022 5.0 Really amazing.. we're going through our feedback tickets every day and getting fixes done very quickly with developers. We are in pre-launch beta testing phase and this tool has helped us save so much time and be very efficient. Also we can have various different widgets/projects for different teams, so we can use it cross-functionally without mixing up the feedback from different platforms in the same place. It's critical for us. Pros Integration with Jira, selecting the project and ticket type to send the tickets to, the automation saves us so much time. It's really easy to download the videos and screenshots directly from the jira tickets and usersnap even populates the device type, screen resolution and URL that the feedback was collected from. Cons It would be good to extend the jira integration and be able to assign a usersnap feedback to an epic, or even have an "internal" version of the widget (like a flag ) so that internal staff have more options (select epic and assign to a specific Jira user). Reason for choosing Usersnap We did the trial, the customer support was the most helpful ever, and we just knew it was perfect. Review Source Response from Usersnap July 20, 2022 Hi Sophia, thank you so much for your great review. Alexis D. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Great tool for customer support teams that has a lot of potential" November 22, 2018 4.0 Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more. Pros Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging. Cons It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted. Review Source NR NICOLE R. Head of Operations E-Learning Used the software for: 6-12 months ### "Best in class for capturing user feedback!" March 16, 2020 5.0 We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want! Pros I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool. On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions. Cons No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile. Switched from [Luciq](https://www.capterra.com/p/166279/Instabug/) Liked the user interface, and the ability to auto capture screenshots with usersnap better! Review Source Response from Usersnap February 19, 2021 Hi Nicole, thanks a ton for your awesome review and we appreciate your feedback a lot. What you are mentioning regarding the personal lists you have in the Usersnap dashboard. We are tackling that in the next step of our product roadmap. We are currently collecting feedback from customers, so why not talk to us and tell us how we can bring value to you and your team? JP Jessica P. Solution Architect Computer Software Used the software for: 2+ years ### "Usersnap smoothed out bumps in our QA process" November 11, 2019 5.0 The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch. Pros I love how easy it is for our clients to use- virtually no orientation needed. Cons Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira) Alternatives considered [BugHerd](https://www.capterra.com/p/224784/BugHerd/) Reason for choosing Usersnap More features, better customer service team and faster responses Review Source Response from Usersnap June 7, 2021 Hi Jessica, We hope you're continuing to love Usersnap, including the new features, great customer service, and impeccable UX/UI we're looking to deliver to you. If you haven't had a chance, come and check us out again and see what we've been building to continue smoothing out the QA process for customers such as yourself. Also, if there's ever a way for us to improve, please let us know :) Cheers, -Usersnap Matt W. Founder, CEO Information Technology and Services Used the software for: Less than 6 months ### "Easy User Feedback Tool." August 25, 2021 5.0 I have a new SaaS application and I needed a solution to quickly and easily collect user feedback (bugs, feature requests, etc). Usersnap provides a solution for not only collecting the feedback (text, annotated screenshots and videos), but to store it in a database, which makes it easy to review and take action. Pros Quick to set up and easy to customize so that it looks like it is part of my application. I like how it provides different options (Report a Bug, Give Feedback, Request a Feature, etc) which are all contained in a single container in my application. Usersnap provides an easy tool for my users. They can write text, take and annotate a screenshot, or record a video. All feedback is stored in a dashboard, which makes it quick to review and take action. Cons None that I can think of, Usersnap does exactly what I need. Review Source Response from Usersnap August 26, 2021 Thanks so much for your amazing review, Matt. Make Feedback Matter. Grigory G. CTO Legal Services Used the software for: 1-2 years ### "Great for UI/detailed feedback" December 11, 2018 5.0 I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%. Pros The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design. Cons It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized. Review Source Anand S. Program Manager Computer Software Used the software for: 2+ years ### "Usersnap for Beta testing" December 11, 2018 5.0 Pros On the spot feedback capturing system which is easy to use and capture many required information for technical team to analyze and troubleshoot faster. Cons Basic version do not have reporting feature included. More info can be captured via browser inspect element and other areas which can be useful to technical team. Review Source MD Maria D. Production Manager Marketing and Advertising Used the software for: 6-12 months ### "An easy to use product with great results" November 18, 2019 5.0 We loved the easy to use interface, and the project visibility it gave us Pros This product helped us streamline our internal QA and UAT processes as it allowed users of all kinds of backgrounds to provide feedback on web development. We often struggle with client's resistance to use platforms for feedback, but as usersnap integrates to the staging website for review, our clients can send feedback as they encounter issues, and we benefit from knowing exactly where the issue was found. + it allows the project managers to see the progress on tickets and it is extremely simple for the developers to categorize them. Cons It has been great in general! The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page Review Source Response from Usersnap February 19, 2021 Hi Maria, thanks a lot for your review and we appreciate your feedback a lot. #MakeFeedbackMatter EM Eric M. Product Operations Specialist Retail Used the software for: 2+ years ### "Awesome Tool for Bug Submission" March 21, 2019 5.0 Pros \- Easy to use widget to embed on site. - Easy to customize who sees the widget so only employees can - Makes submitting bug reports as easy as 3 clicks. - Integrations with services like Zapier allows endless posiblities. - Tools for drawing and pointing out specific areas. Cons I really don't have many complaints about this tool. It's easy to use, the interface is nice and straight forward. I highly recommend this tool for any software companies who encourage bug reports from employees. Review Source MR Michael R. Webmaster Government Administration Used the software for: 2+ years ### "Great Product In the Right Circumstances" May 16, 2019 4.0 Great. It does what it claims to do. I see a huge value in using it for website reviews during the design and development process; even more so than for ongoing feedback from website visitors. Pros Usersnap gives your customers and easy way to give you feedback about your website. It can be hard to explain via email your feedback about a visual thing such as a website. Usersnap allows someone to give us visual feedback. Cons Usersnap itself is great. The biggest downside is that customers don't always use it for the purpose intended. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.