Eloquent Records & Eloquent Archives

4.5 / 5 15 reviews

Who Uses This Software?

For any organization wanting only one place to look for all paper and electronic records. Managing the complete life cycle including timely disposition, storage, retrieval & tracking.


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/month
  • Pricing Details
    Modular & scalable for any budget. Pay as you grow
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Eloquent Systems
  • www.eloquent-systems.com
  • Founded 1975
  • Canada

About Eloquent Records & Eloquent Archives

A Mobile-Friendly EDRMS. Add the SharePoint Hybrid for collaboration. Excellent for entire life cycle of electronic and physical records. Reasonable price; fast implementation. Easily retrieve physical documents from storage and track. Use mobile or browser to view digital objects such as PDFs, large maps and drawings, flip books, audios, photos, videos, and email. Use in the Eloquent Cloud or on premises. Users easily file to virtual folders assigned to their work group. Global searches.


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Eloquent Records & Eloquent Archives Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Compliance Management
  • Document Assembly
  • Document Conversion
  • Document Delivery
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Forms Management
  • Full Text Search
  • OCR
  • Print Management
  • Version Control

Eloquent Records & Eloquent Archives Reviews

Helping us locate our history!

May 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has been a user of the Eloquent Archives(WebGENCAT) product for over twenty years. The product functionality meets our needs and the help desk is always available and friendly to assist when we contact them.

I chose to implement Eloquent Archives at two different academic institutions.

Apr 27, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is easy to use, considering the level of complexity of the work involved in managing archives. The customer service is outstanding, and the pricing is fair and reasonable. I recommend this software.

Our experience with this software has been good.

Aug 25, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Eloquent Team provides great customer service and is always responsive to issues.

I am impressed with all the available functions we can do with the Archives System.

May 05, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started our implementation two years ago and every time I need something, tech support is there for us; also all the videos and webcast help us to understand more the concepts and tools we need to keep our data organized.
We are not archivist, we are just helping our church; but we are really pleased with all the help we got from Customer Services and Tech Support; they really helped us to get started on the right foot during our planning and implementation.

Vendor Response

by Eloquent Systems on May 06, 2015

Paulo, Thank you for your comments, particularly about the difficulty in learning to use it. We struggle with the issue and always come to the conclusion that we would have to remove some of the advanced features and make it simply a fill-in-the-blanks web form. Our engineers tell us that fighter pilots have the same complaints. Why are there jets so much harder than a private plane? I am glad you stuck with it and used the free coaching from our Help Desk. You are creating a database the users will really love ¿ easy navigation up and down the hierarchy of descriptive records; consistent vocabulary for names and subjects. All the best, merv@eloquent-systems.com

Everything I wanted

May 05, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use Eloquent Archives daily, and although the learning curve was steep, once I'd learned how to use it effectively it has proven itself to be everything I wanted and needed in an archiving software.

Above all, however, is how responsive the support has been. Every issue has been resolved quickly and with great care. Thank you!

WebGencat Review: Fairly Good

May 04, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS: The product has lots of capabilities and once configured to suit your needs can adequately service them.

CONS: The links between description fields can be difficult to navigate and at times the systems seems lost in itself. Perhaps different screen designs for different actions would be useful for the user to follow the linkages and the processing of the system. At times the system seems cumbersome and not as user-friendly as possible. Simplifying the steps will help in this regard.

Vendor Response

by Eloquent Systems on May 04, 2015

Stanley, It appears that a few training sessions would be helpful. We do just-in-time coaching sessions where the trainer guides you as you enter your own data. In order to accommodate the hierarchy required for ISAD(G) standards the linkages between levels is necessary. It reduces the quantity of repetitive data and the need for global changes. It also makes it easy to maintain consistent terminology. Let us know if you would like to book some free training sessions. You probably did not use up all free time that is available with the service. Merv@eloquent-systems.com

A great tool for finding aids development and public access

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Archival management systems do have a level of complexity that comes with need for clearly organizing and describing hierarchical relationships, and the ease of the public user interface is important too. Eloquent Archives is relatively easy, and the support staff has always been there to quickly and effortlessly resolve any difficulties. The user interface works well, and Eloquent has also made modest changes in order to suit our institutional needs for options, instructions, and graphics. This system is especially great for smaller institutions with limited funding for IT resources, and I liked not having to install, troubleshoot, or configure anything.

Great Archival Database

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Eloquent's Archival Database is very easy to use and very user friendly. It is great for employees, interns, and volunteers not versed in DACS (Describing Archives a Content Standard) as all the features and descriptions are built in.

We're still setting up our data and learning how to use the software.

Apr 29, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's a steep learning curve, but we hope the effort will be justified by the superior functionality of the system.

Vendor Response

by Eloquent Systems on June 18, 2015

Hi Dolores, We are very pleased that you recognize the "superior functionality" of the software, and that there is a learning curve related to it. You do have unlimited access to the Eloquent Help Desk at no cost, so take advantage of it when you can. Also, there may be more custom tailoring we can do for you to streamline it to your operation. Thanks for your review.

Excellent customer support

Apr 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support we received when we transitioned from another product was second to none.

Vendor Response

by Eloquent Systems on December 21, 2015

Hope your alumni enjoy the wealth of history you have online for them to see. You have done a great job. It take a while to fully utilize all the power in the system.

I found that there was a learning curve but once I got the hang of it it was fine

Apr 21, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: -0verall pretty good
-there is a learning curve
-quick retrievals
-like that you can print out reports
-like that you can preview what you put in
-easy editing
-easy to link digital objects

Vendor Response

by Eloquent Systems on December 21, 2015

Glad you hung in there and learned to use the software. It is difficult to introduce powerful features without adding to the learning curve. It is time well spent. People that learn the advanced features are much more productive.

Excellent service and ease of use

Apr 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been very pleased with the ease, quality and customer service for Eloquent Archives. We've been using the service for a year now and it's very intuitive to operate. Any issues have been resolved within 24 hours. Very happy with service!

We have been using Eloquent since 2005/2006

Apr 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I mainly use Eloquent for files and box contents. I am able to do complex Boolean research searches and give my customers very relevant responses.

Eloquent Customer Service is great! They were able to edit and supply me with a new upload listing in a couple of days. Always available to answer questions and they respond in a timely manner.

Vendor Response

by Eloquent Systems on December 21, 2015

Thanks for your comments. Glad you are taking advantage of the power in the Precision Search. We encourage to take advantage of the many additional features in the software. In particular, the ability to include digital content.

Eloquent makes finding aids easy

Apr 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used the Eloquent descriptive database for about five years and are completely satisfied with it. It has brought consistency to our finding aids and provided us with enhanced features, like Google Maps and Analytics, that we have found extremely useful. I especially appreciate the hierarchical structure and relational database. As an archival administrator I am also pleased that the database is stored remotely. Technical service has been exemplary, so overall we find the system to be very cost effective. I have recommended Eloquent to many of my colleagues and continue to do so.

Intuitive Software and Excellent Customer Support

Apr 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've had the opportunity to use Eloquent's cataloging software in an archives setting for over two years. As compared to other cataloging programs, I have found that Eloquent provides an intuitive system that offers many innovative solutions for cataloging a diverse collection of archival materials. The Eloquent team offers unparalleled customer support - they are immediately responsive to my queries and thoughtful in creating solutions to address our challenges. Eloquent is always working towards a more efficient and streamlined process and I have enjoyed using their product.