Who Uses This Software?

Odoo open source software exists to help everyone, from people who just need a blog to big companies that need a full ERP. The software is flexible and can be adapted to SMEs or large corporations.


Average Ratings

72 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Pricing Details
    For more information, see our pricing page at https://www.odoo.com/pricing
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Odoo
  • www.odoo.com
  • Founded 2002
  • United States

About Odoo

Odoo is a suite of open source business apps that help companies grow their business. Over 2 million people use Odoo to grow their sales, run their operations, organize marketing activities, boost productivity, and empower their human resources. Odoo provides complete software solution for every level of your business. It's set of integrated business apps is: CRM, POS, website builder, eCommerce, sales, billing, accounting, manufacturing, warehouse, HR, project, marketing tools, and more!


Odoo Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Accounting Management
  • CRM
  • Dashboard
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Project Management
  • Purchasing
  • Sales Management
  • Supply Chain Management
  • Warehouse Management

Odoo Reviews Recently Reviewed!

Good ERP, flexible and customizable 100%.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: You can do all you want. The must I like its the pluging and addons that you can get. I like you can check code and new studio its amazing.

Cons: Pricing change this year. I feel like a fool when this year change the model. Its like price grow up 5 times. I hope they come back to the same price in Enterprise version.

Vendor Response

by Odoo on October 27, 2017

Thanks for the review CJ! We are constantly working on making Odoo more flexible and customizable as we know every business is different and has a set of unique software needs. Regarding pricing, if you check the pricing page you will notice that we have moved to a per-app model for just this reason. Most businesses only use a few apps so by moving to this model many of our end users are saving a lot of money and paying for only what they use. If your needs are more complex and you require a long list of different apps and tools speak to our team, we are happy to help find the best solution (and value) for your project. :) Cheers, The Odoo Team

Simple and free opensource ERP project

Oct 12, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: A lot of modules antes features that allow any business to implement and use a customizable version.

Cons: A little bit hard to use a owner server version. The promisse, is free, is opensource, it's necessary say is hard to install.

Overall: Implementing the software I could analyze how big and robust the software is. So, if developers around the world, stop create something that already exists, then I level software will be hit

Vendor Response

by Odoo on October 17, 2017

Hi Diego, Thanks for the review! It is nice to see that you were able to leverage your own developer knowledge to host your own database. Note that we just released www.odoo.sh at Odoo Experience this year. This is a hosting platform that might make things even easier for you. As always feel free to contact our team if you ever need help or have questions. :) Best Regards, The Odoo Team

Fantastic experience of what a CRM should be!

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: very easy to use CRM system that interates directly into Accounts and inventory management . Also gives one th eopportunity to customise the solution to suite our needs

Overall: Best ease to use a CRM for the first time , especially with my experience working with the Tier 1 ginat software providers .

Vendor Response

by Odoo on August 23, 2017

Hi Solomon, Glad to hear you are using Odoo CRM and Odoo Studio for customization! Keep up the awesome work. :)

it is quite an easy to use software, and simply does what we need with little customization.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: It gives you very good flexibility to change and customize to our own requirements without necessarily being a programmer using the studio.
Also, it shows easy way for us to integrate this into our accounts seamlessly

Cons: For very deep customization, you need to learn python, though with the Studio app, that reduces python knowledge too

Overall: community edition is fantastic

Vendor Response

by Odoo on August 22, 2017

Hey Lerato, thanks for the review! We are glad you are using Studio for your customization needs, be sure to check out the updated features in Studio in the upcoming version release in October as we are adding lots of powerful tools to help you accomplish these types of projects even faster. Keep up the great work! :)

fantastic tool to manage Enterprise business

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: It had all sorts of apps and also supported by a large community of many different apps to cater to certain niche processes. besides the community edition is free and that is a great benefit

Cons: can only be modified in Python for community edition, also the cloud version does not allow too much flexibility to customise things like payroll

Overall: Good accounting solution

Vendor Response

by Odoo on August 11, 2017

Awesome review Tunde! We are glad you are getting so much out of using Odoo. Note that in our Online and Enterprise edition users can also have access to Odoo Studio, a tool that let's you customize your business software without writing any code (no need to learn Python for our non-technical friends out there). This is a super fast and efficient way to modify and customize for your unique/niche business needs. Keep up the good work and thanks for sharing your experience! :)

Amazing breadth of functionality. Great support from Odoo partner.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazingly broad set of applications. Everything from crm and sales management to inventory and MRP in one application, on one database. Everything is extensible.

Cons: Upgrading to new versions is terribly painful. In fact, it is often easier to back port functionality in a new version to a previous version. Odoo SaaS version is not good. Partner approach is better

Overall: Broad functionality, full integration, and high extensibility in a low price tag.

Vendor Response

by Odoo on July 31, 2017

Hey Nate, thanks for the great review! We are glad to hear your functional needs have been met without the need for a high cost implementation. It is also great to hear that your experience with one of our integrating partners went so well; we try to have an ideal balance between our SaaS and Enterprise products to help fulfill the needs of companies of any size and in the end are very satisfied that you found the perfect fit for your unique situation. Keep up the great work and cheers from Odoo!

ODOO cloud solution: convenient, fast implementation and strong support from ODOO implement team.

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The architecture of ODOO is really smart and has allows us to develop really customized solution, that were sometimes really complex as to meet our practical needs. ODOO team project management was really efficient and at the end cost effective. We have managed to migrated from an older own hosted version to ODOO cloud in a very short time, without disturbing our daily operation.

Cons: ODOO solution has a lot of features that are constantly evolving. Sometimes data structure seems to change from version to version and this may become confusing for the user, specially when functionalities are being impacted at the same time.

Overall: ODOO cloud: hassle free solution for a company like ours that has no time to spend on managing IT infrastructure. We have improved not only our company efficiency, but have no a central repository of information for our users, speeding up access to the correct and complete information.

Vendor Response

by Odoo on August 10, 2017

Many thanks for the review Olivier! It's great to hear how you've been using Odoo for your business. We hope you will look into our new version (set to release in October) which will have even more awesome tools and features to help users like you get the most out of their business software. :)

We use this software to manage production and supplies. Great tool.

Jun 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is flexible, powerful, and shows an unbeatable ratio quality/price. I do recommend it.

Cons: Support is very hard to get these days. It used to be much better. It has become impossible to have support on the phone and reactions request for support are very slow.

Overall: Perfect tool for us in production and supply chain management

Vendor Response

by Odoo on June 20, 2017

Thanks for the review Frédéric! It is always nice to hear such great feedback. We noticed you mentioned interest in more comprehensive support which is something we are currently growing at a rapid rate! I recommend checking out the Odoo Youtube channel where we have live support sessions where you can ask your functional questions and have them solved in real time right on your screen. We also have quite a few instructional webinars and demonstrations to help your team get the most out of Odoo, feel free to check it out and subscribe as we add new content all the time. :)

We consider Odoo as a strategic resource and key of our success

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the sales module it is not possible to change the sales order adding or suppress item once it is confirmed. Our customer often review their PO and add or remove item

Cons: We started the company with Odoo back in year 2010 , we had exponential grow until now. Odoo did follow our growth and need, his flexibility to use and his large choice of different module allow to expand our company capability to answer to our customer needs.
The Odoo is very stable and in constant evolution as the world business, it is extremely important to have the capability to follow the movement and succeed every year.
We consider Odoo as a strategic resource and key of our success who allow us to focus on our main business which is crucial.
AEV produce Critical valves for Cryogenic service worldwide.

Overall: very stable , in constant Evolution, friendly use ,

Vendor Response

by Odoo on June 16, 2017

Happy to see your business has been growing year-over-year, that is fantastic! We aim to continue each year to make Odoo the best it can be to support this growth for businesses like yours, thanks for the review! :)

Odoo is the solution to automate almost all of your business processes.

Jun 16, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The reason why we had chosen Odoo is for the combination of applications and being open source. We use practically all modules; sales, CRM, Purchases, projects, webshop/website, POS, HR, repair management, manufacturing, and finance. Most of the competitor ERP software does not provide the webshop/website and POS modules. This point was for us at the end the most important one.

Cons: Because of the great number of applications within Odoo, they are not all at it's very best. But providing feedback, creating your own customisations or even your own modules does help to make the Odoo system more complete and easier to use.

Overall: Speed up internal processes, for example from quotation to delivery or manage your products from stock to webshop and POS. It saves a lot of time and can provide very useful information regarding your business data.

Vendor Response

by Odoo on June 16, 2017

We are glad to hear Odoo is saving your business time and simplifying some of the workflows you do many times a day! We noticed in your review you also mentioned sending feedback for features that would be helpful to you, keep that feedback coming as we are always eager to hear what ways we can better help support your business! I would also recommend checking out Odoo Studio (https://www.youtube.com/watch?v=xCvFZrrQq7k) which allows you to customize your apps or even create new ones without the need to have your developer write code. Hope that helps, and thanks again for using Odoo for your business!

I choose Odoo for quality and high-end features, I use it for my retail stores and for accounting.

Jun 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is what I like most about this software :
-POS
-Web based
-Open Source
-Responsive design
-Forum

Cons: This is what I like most about this software :
-Not very easy to use the first time.
-Little bugs on early versions.

Vendor Response

by Odoo on June 15, 2017

Thanks for the great review Tariq! It's nice to see you have watched the evolution of Odoo, we hope to bring you even more exciting and useful features in the next version. Cheers!

Pretty good, but I feel there's lots of untap potential on our side

Jun 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to navigate and pretty intuitive. The interface is quite polished. I can keep track pretty well on what goes on in the department

Cons: Version 8 is a bit rigid for somethings... purchase orders can't be modified if the good are received and things like that

Vendor Response

by Odoo on June 15, 2017

Thank you for the response Jose! We are happy to see that Odoo is helping you fulfill your business needs. I noticed you mentioned rigidity in version 8, I encourage you to explore version 10 (released Oct. 2016) which has tons of cool new features and upgrades, including a solution for your issue with PO modification. Let us know if we can assist with anything else!

Go Do Odoo

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I would recommend this product for standard businesses. If you're in a specialty niche you'll find the run of the mill features fairly bland and uncustomizable.

Pros: Odoo is a FULLY Functional CRM. Its gigantic bundle of associated plugins/modules allows for complete customization of the software according to the platform or needs you may have entailed for it.

Cons: Again, the giant bundle of plugins / modules makes the overall product somewhat tricky from an admin end, "do I really need this"? and "will I benefit from having this"? are really plaguing questions when setting this product up from and IT perspective.

Excellent!!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use, integrity. ODOO is a complete plattform for empresarial management. It has a good cost.

Cons: All parts from ODOO are easy of use. There is some part i have use only a bit.

Vendor Response

by Odoo on May 22, 2017

Thanks Bonifacio for the nice review! It's always great to hear from a happy customer, and I'm happy to hear that you've had a good experience with Odoo. Muchas gracias!

More a Framework than an Erp

Apr 14, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: A powerfull framework that allows to build any application

Cons: Very important learning curve.
Not ready on the box, need an important work by developers to tune application for your need

Overall: I am an Odoo integrator since 3 years. I installed, deploy and integrate Odoo for several small and very large companies. I also provide users and developers training.

Recommendations to other buyers: Do no try to deploy it without help of very experienced Odoo developers. A new developer with a mentor will need between 6 month and 1 year to be autonomous to personalize the product.

Experienced Odoo user

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, material designed UI, modular.

Cons: Need a bigger customer service presence in the US

Overall: Experienced user of every major odoo application. From the CRM to the Manufacturing quite, I have used odoo in many real world scenarios. I have built ERP instances for multiple industries and companies. Odoo is easy to us, run by people who have a genuine interest in making ERP for the masses in a scalable modular way that saves 100's of thousands vs top heavy behemoth versions from some of the bigger names. The focus is on clean UI with powerful easily deployed instances. I've used the CRM for my own project at www.relayo.com where we used it to onboard 1000 users.

Recommendations to other buyers: start with 3-5 apps and scale up. Do not go for tons of customizations just adapt your user flows in your organization to match the pre packaged user flows.

Why pay more, yes this ERP answers about your ROI

Mar 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Why pay more, yes this ERP answers about your ROI
sophisticated, customisable, user friendly, license free

Vendor Response

by Odoo on May 22, 2017

Thank you for the review Prem! We're happy to hear that you've had a good and positive Odoo experience.

Odoo provides the most flexibility

Feb 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy, flexible

Cons: The dashboard for email blast analytics, and website analytics really needs improvement it's too basic.

Overall: We have implemented Odoo for it's flexbility and cost. We really like the software and find it easy to navigate.

Recommendations to other buyers: No.

Vendor Response

by Odoo on May 22, 2017

Thank you for the review Adrianne. It's always great to hear from our customers. It's also good to get the feedback so we can take it into consideration in the future for possible updates. Thanks again!

Amazing Features - Some Training Required

Feb 28, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Wide range of tools

Cons: Not necessarily easy to use from the get-go

Overall: This system is a brilliant idea and fantastic tool for any business, but it's not intuitive or necessarily easy to use. This wouldn't be an issue if it were easy to ask questions, but in my personal experience, customer support is a bit slow in answering questions and their service is rather superficial, especially in the accounting department. We've had to fend for ourselves and resort to trial and error a few times. It also kind of stops us from exploring all the awesome features that this software boasts for fear of somehow messing up the accounts.

If you purchase this software, take the time to get good training at the beginning and ask questions when you manage to speak with a knowledgeable customer service representative. In the right hands, this platform is powerful and useful!

Recommendations to other buyers: Get good training and thoroughly understand its use, and it will be amazingly useful!

Vendor Response

by Odoo on March 23, 2017

Thank you for your review Kim. It's great to get the feedback. We like to make sure that we're on top of things, to always aim to provide our customers with the best possible experience, and continuously improve it.

Odoo: User friendly, feature rich and open ERP application

Feb 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Open source
Open architecture
Feature rich
User friendly
Community

Overall: Odoo is not only a very user friendly ERP application, it also offers a lot of features, and you only have activate these features that you want to use.
The Odoo community offers, on top of the standard version, a lot of free modules which are a good base for enhancing and customizing the standard application.
We use the Enterprise version, and we used the free upgrade process from Odoo to migrate from version 7 to 8, and from version 8 to 9.
To give a few keywords to describe Odoo:
- User friendly
- Feature rich
- Open architecture
- Open source

Vendor Response

by Odoo on March 21, 2017

Hi Wim, thank you for your review! It's great to get feedback from our customers, and especially from the happy ones :) Thanks again!

Easy and simple rest you ask users

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic and easy to user, attractive UI and very quick and fast as well as easy to understand. +1

Vendor Response

by Odoo on February 28, 2017

Thank you for your review Barad! It's always a pleasure to hear from a satisfied customer :)

Great Value - Not a full package

Feb 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good interface
Good improvements
Good customer Service
Fast workflow

Cons: Little mobile support
Updates crash the software sometimes
Urgent issue response time unreliable
Missing common features

Overall: We have found customer service to be good! The software is pretty intuitive by ERP standards (most ERPs are horribly unintuitive) and mostly mobile friendly. The price is unbeatable in this software class.

Most of the shortcomings come in the form of missing features that seem like they should be obvious (like managing customer maximum credit limits, getting margin profit reports, simply selling or moving products from locations, as examples). Or vocabulary that doesn't make a lot of sense to a US businessperson.

My only honest complaint is that our salesperson frequently said, "Yes, Odoo can do that." to our questions, when really it could not. Or it could not without extensive customization. It has resulted in a very long launch process for us, but we are still happy with the product.

Recommendations to other buyers: Add the following features: - Total and Targeted Gross Profit by % insights including commission margins for sales reps - Paid receipts for invoices (people want paperwork to know they've paid!) - All updates should have a incubation period so we can test them before they hit - Add bins to inventory and make internal transfers possible from a given quant view (I should be able to schedule an internal transfer for an object I'm looking at.) - Tax Paid Journal entries should have their own journal entry type.

Frustrated

Feb 23, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: I am very frustrated with Odoo's search feature. I have trouble finding sales and leads. If I misspell a customer's name, it won't suggest similar names. I just have to keep trying different spellings. We don't rely on Odoo alone for recording leads because we can't pull them back out of the system most of the time. We just use our paper copies. There are far too many buttons to click for simple operations such as transferring stock. It is very time consuming. We are not notified in a useful way when our inventory is low. I find the online customer support and ticket creation process tedious. When I do create tickets, the support I receive is often unhelpful.

Open Source Grows Up

Feb 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We initially selected Odoo because of its Python infrastructure and API. From there we were impressed by the price point. And now we enjoy using a fully featured ERP system in our daily operations.

Vendor Response

by Odoo on February 28, 2017

Thank you Andy for your review! It's always a pleasure to hear such good things from our customers:)

Odoo gives you full featured modern open source software to manage a business or any organization.

Feb 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: No data re-entry. All the apps are connected and share information. Saves so much time and money. Also, you can create your own modules, or hire an outsider to create a module for you, due to the open source nature of the software. Easy to add any of the pre-made apps.

Cons: It can run slow, if you don't take a little time to tune up the server it's running on, and use enough memory, caching, and ideally an ssd. There's a lot of database access happening. Upgrading to the new version is not easy. It would be great if the Odoo company would make upgrading a simple do it yourself automatic task, one click of a button, that would not require human attention for 2 weeks. There's an entire article with more about this on the Odoo site.

Overall: One of the fastest growing, well rounded, full featured, modern, open source, business, or other organization, management software.
* A free community version is available at no cost forever, with about 85% of the features of the paid commercial version.
* Very powerful software for organizations of 1 or 2 people, up to hundreds, possibly thousands of employees.
* Full accounting including customized international accounting which works in about 100 countries, impressive.
* Full website builder lets you drag and drop blocks on the screen to setup your org's website.
* Comes with a feature where you can offer live chat support to your customers or audience.
* Connects to your bank account in the paid version for automatic verification of account activity.
* Manages multiple bank accounts for the various parts of the organization, nice.
* Full automation of the employee recruitment, interview, hiring, employment contract, and termination process.
* Management of the vehicle fleet or any other set of assets belonging to the organization.
* Manufacturing Resource Planning modules are available if you're running this type of organization.
* Email app is great and a huge time saver, it becomes a high speed task manager and filter.
* Point of sale app is also really cool, from a tablet or phone you can access the minimal set of functions in Odoo needed to check customers out at the point of sale, the great thing is the Point Of Sale can keep running taking payments and tracking which items are sold and their quantity, even when internet access disconnects, then when internet connection comes back, the app will save the completed sales into your Odoo system.
* Between 50 and 100 apps.
* You can use all the community apps for free. If you choose to subscribe to the commercial Odoo, it's a cheap price per month per app, which comes with support and hosting if you want it. Pricing is way lower than the competition. Even running the free community version although limited it's far better than running a business without software or with many disjointed separated software.
* Odoo really delivers on the do-it-all approach, every app is able to talk to all the other apps, and share information, because they all run on top of the same set of your company's data. This totally eliminates the need to connect separate apps made by different companies, or worse, re-enter the same data into multiple different apps, losing tons of time and money.

Recommendations to other buyers: Connect to the Odoo community online. Try the free community edition and free community apps. Try out the free trial of the commercial version for 2 weeks to give yourself a good exposure to the software.

Vendor Response

by Odoo on February 28, 2017

Thank you for your review Chris. We appreciate you taking the time to provide us with your valuable feedback.

Odoo the most cost effective ERP software available

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple to use, clear layout, great functionality

Cons: lack of documentation

Overall: Odoo is a great product, simply and easily integrating all the various elements required for an ERP installation. we love it and all the advanced functionality available without additional costs

Vendor Response

by Odoo on February 28, 2017

Thank you Roger for your review. It's always great to hear from our customers!:) In case you haven't seen these, I just wanted to let you that we have some documentation on our website that you can access here: https://www.odoo.com/documentation/user/9.0/index.html Thanks again!

Good ERP solution

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to work and cheap when comparative with others competitors

Overall: A very simple to use and very complete solution with very operational modules that cover the most basic and necessary functionalities in the management of a company of any size

Vendor Response

by Odoo on February 28, 2017

Thank you for your feedback Pedro! We are proud to be able to offer a powerful yet affordable business solution :)

just a few examples

Feb 16, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: the overall user interface and how modules are organized

Cons: too many to list

Overall: there are several areas of functionality that leave a lot to be desired. For example, the need to reallocate inventory from one mfg order in order to deal with reprioritizing demand is important. Right now - orders have to be cancelled to release inventory. It would be nice to simply "unreserved" as we do with a delivery note. Similarly, the purchasing module treats ALL orders as a request for quote for any orders that have not been confirmed by a vendor. A purchase order that has not yet been confirmed is NOT a request for quote. That is a totally different function and continues to cause problems with vendors and requires a much higher level of maintenance to make sure that purchase orders are actually being received. Another area that would be helpful is that if an order is being generated for replenishment due to min/max settings and NOT actual demand - that those orders are identifiable as replenishment and also do not override (or allocate) inventory over demand driven requirements. Even though a replenishment rule does technically constitute a demand signal - it should not take priority over real demand - particularly where we are trying to manage inventory to lean standards. Certainly, in an ideal world - the level of inventory should handle replenishment as well as real demand - but when demand spikes for a real customer - we need to be able to not build to replenish - but instead go ahead and release for our customer and pick up replenishment on the back end when additional inventory from suppliers are available. (just a few examples)

Recommendations to other buyers: make V10 available ASAP. Once I have had a chance to work with V10 - I will let you know.

A service SME is happy with odoo

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: https://www.odoo.com/blog/customer-reviews-6/post/vectis-keeps-it-simple-with-an-out-of-the-box-solution-351

Vendor Response

by Odoo on February 28, 2017

Hi Jean-Philippe! Thank you for your review - it's great to see that you're happy with your reference :)

Odoo opens up ERP to all sizes of business

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a small company with 3 users but we needed functionality which was not available in solutions targeted specifically to our size. Odoo was the only ERP we could afford to get on board with and will enable us to scale our business with no more painful whole-company software transitions. It is an ongoing process of implementation due to the incredible scale and scope of Odoo but we have certainly made the right choice for our future.

Vendor Response

by Odoo on February 09, 2017

Thank you Laurence for the great review! It's fantastic to hear that you're happy with Odoo. The Odoo solution is ideal for SMEs, allowing you to add applications when you need them as the company grows. Thanks again, it's great to get your feedback!

Good, customizable ERP

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Good for small businesses. We are using the community version which is good for small businesses that can maintain it on their own server.

Vendor Response

by Odoo on February 07, 2017

Hi Jamie, thanks for the feedback. It's great that you're happy with the community version. In case you haven't tried the online version you can always try it for free on our website here: https://www.odoo.com/trial Using one app is also always completely free for an unlimited time.

Odoo Review

Jan 31, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The system is mostly what we need, certainly in need of further development in some areas. We have a complex WMS need and our manufacturing needs are not really covered by the manufacturing module. Further development is needed on WMS functions. We have over 10,000 goods that we manufacture into roughly 4,500 finished items and need to be able to route over 6,000 locations. We were told this would not be an issue, but the system is clearly not up to handling that kind of volume.

My only item I would label as not fucntional is how Odoo categorizes ship to and bill to when entering Sales Orders. We have accounts that have 1 bill to and 200 ship to locations, so name categorization and display are nearly unusable at times.

Good Open ERP system for SMB

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, basic functionality is good.

Cons: App integration is poor.

Overall: As a Start-up we were looking to save money but wanted a good ERP system to help us grow. Odoo has good basics but they are limited in their market app interoperability. This is a negative for us because each seemingly ubiquitous app available for tax, for example, is not available unless a Dev integration is done for a cost. Support has been good and the functionality of the product and ease of use is good.

Recommendations to other buyers: Be more open to app integration especially if they are willing to provide to you free of charge.

Vendor Response

by Odoo on February 07, 2017

Thank you for your feedback, Susan. Hearing from our customers is always greatly appreciated. It's good to know how our customers are doing and whether there is room for improvement. Thanks again!

Food Manufacturer Review

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Production Module

Cons: Accounting Module

Overall: We just started using ODOO. We previously used Quick Books. It's just taking us a little while to find our way around the system.

Recommendations to other buyers: Too repetitive on some accounting functions. Need to be able to do more on the fly. Like putting in manual checks and have the invoice associated with the check propagate from that one entry.

Vendor Response

by Odoo on January 31, 2017

Hi Kim, thank you for your review, it's always great to hear from customers. I'm happy to hear that things are going well with Odoo, and I hope finding your way around the system is going well. Cheers!

You can't do better with scalability for this price

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Scale as you need to, start with 1 app and continue to on-board other parts of your organization.

Cons: Responsiveness of features from the odoo tech team is timely.

Overall: Odoo has allowed us to scale users and app usage and continues to be the best bang for your buck. I am glad we made the switch.

Recommendations to other buyers: Plan ahead and expect configuration to take time.

Vendor Response

by Odoo on January 31, 2017

Hi Justin, thank you for taking the time to write the review. It's always well appreciated to hear from satisfied customers!

Pretty Easy

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to move around in

Cons: I personally do not have nay complaints

Overall: Odoo has been pretty east from my point of view. I have nothing to complain about, but I am also not the person that is paying for it. It is easy to access, and maneuver around things for what we use it for.

Vendor Response

by Odoo on January 31, 2017

Hi Dakotah, thank you so much for your review. It's always great to hear back from our customers.

Good for an all in one solution

Jan 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We went with Odoo because we wanted an ERP and CRM together without paying for Salesforce then adding the expensive ERP app prices. Odoo is lacking a lot but gets the job done for the most part. We use it mainly as an ERP at this point. One downside is how long it takes to upgrade when you're hosted by them. Hoping when I finally get to Odoo 10 there will be some worthwhile features.

Vendor Response

by Odoo on February 02, 2017

Thank you for the review Dan. Receiving feedback from our customers is always much appreciated!

Odoo ERP Review

Jan 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Odoo provides a very flexible platform to use as an ERP; however, it is not exactly set up out of the box as a distribution software. Several customizations/configurations needed to get us where we needed to be. Had issues with our original "implementation manager", but customer service was much improved once we were assigned to a new person.

Positives are an extremely cost effect software that includes an in depth CRM function, flexibility to customize as needed (although, not for free), and a user friendly UI. Also, looking forward to see what constant improvements come from updates.

Vendor Response

by Odoo on January 19, 2017

Thanks for your feedback Greg. It's great to hear that things are going well now, but I'm sorry to hear that things were a little difficult in the beginning. Our mission is to provide software that is full-featured, tightly integrated and effortless to upgrade. I hope you continue to enjoy your experience with Odoo and the coming updates.

Glad we made the move from Netsuite

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best values in ERP and Ecommerce systems. Easy to operate and great uptime.

Cons: Ecommerce Site tough to customize and change structure for different product groups. Data retrieval a little more difficult that with Netsuite.

Overall: We are into our 10 months after converting from Netsuite. After normal conversion trials (2 months) we are in full operation. A few (but fewer than anticipated) operating cliches. Most all fixed in less than 3 months. Great help from the customer support.

Recommendations to other buyers: Your customer support is very helpful.

Vendor Response

by Odoo on September 18, 2017

Thanks for the review Art & CSC Scientific! We are always ecstatic to see exceeded expectations, especially from our users that have migrated from another solution. Keep up the great work! :)

Really Flexible Platform

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use
Customizable
Pipeline Workflow

Cons: Not easy to reverse transactions
Reports not robust out-of-the-box

Overall: We selected Odoo as a way to make our manufacturing planning more open. The pipeline workflow is perfect for us as a manufacturer. We required some advanced customization, but the process was well executed. We are very happy with the ease of implementation and data migration. Not many other competitors who are as scalable and feature rich.

Vendor Response

by Odoo on January 18, 2017

Hi Mel, thanks for the review! It's always great to hear from our customers, so we really appreciate you taking the time to write this review. It's also great to hear that you had a good experience with the implementation and data migration. We hope that you continue to have a great Odoo experience!

Review of Odoo after two years use

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Modules works. Support is excellent.

Cons: UX is confusing

Overall: After two years using it, and survived two updates 7 to 8 and version 9 I would say that the only thing I complain about is that the interface tends to be a confusing time, having to go back to the main screen to switch between modules is exhausting at times and confusing. The screen looks beautiful but beautiful is not usable.

Vendor Response

by Odoo on January 19, 2017

Thank you for your feedback Victor. We always appreciate hearing about our customers' experience with Odoo. I'm happy to hear that things are going well!

Improve customer service speed and training manuals and videos

Jan 17, 2017
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customizability

Cons: Difficult to learn and difficult to maintain without an IT department.

Overall: The software has the ability to do anything you want, but the process of customizing needs to be improved. If you are not very computer savvy, there is no way you could use this software or even think of ways to make it better. The customization team needs to take more of an assertive role with helping people figure out what they could do to improve their processes and their software.

In addition, because it is so highly customizable, there needs to be top of the line customer service, which there isn't. There needs to be a tech support number to call at all times, because businesses are relying on your software. Right now if you put in a support claim, it takes 34-48 hours to receive a response and then there is so much back and forth, it usually takes 2 weeks to get anything resolved and in the business world, that is not acceptable. The customer service agents should pick up the phone after the first email, if they don't understand what is going on.

Vendor Response

by Odoo on February 01, 2017

Thank you for your feedback Michael. We always appreciate hearing from our customers and their experience with Odoo. We are always improving our product and hearing what our customers think is important. Regarding the training, a few months ago we launched our brand new training platform to help people learn more about Odoo: https://training.odoo.com Note that if you already have a success pack, be sure to ask your consultant about a free access code to the eLearning platform. In addition we also have a lot of user documentation on our website, available here: https://odoo.com/page/docs I'm sorry to hear you've had some issues with the support team. Our support teams are now available 24/5 with teams located in the US, Belgium, and India to provide coverage across every timezone. I hope this helps and that you continue to enjoy your experience with Odoo! :)

Odoo - Great for the price

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The linking between various apps makes most information easy to find - the delivery orders are easy to follow from a sales order, the Bill of Materials can be found from within a manufacturing order, etc. And when set up correctly, the dashboard app is quite useful.

Cons: The lack of clarity with allocation and forecasting. Without columns shows what's coming in and what is going out, it's difficult to tell what's allocated in the forecasted quantity. Also, the inability to maneuver from within the dashboard app and the lack of visibility of which app is being viewed from within the dashboard both seem like oversights - Orders could be confirmed, reserved, and delivered from the dashboard if the arrow buttons at the top right worked correctly and allowed proper navigation.

Overall: Odoo's ERP system is being implemented partially by our company to roll out a new product line. It works for us as an inventory management system, but we have also implemented parts of the purchasing and sales app. There's always room for improvement, for example in the nomenclature for importing and exporting data, but I believe the issues addressed in Odoo 10 are a good step in the right direction. Odoo has handled most everything we've thrown at it when combined with the technical support at Odoo (which has been great so far).

Odoo enables businesses to run on affordable software

Jan 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The flexibility & the API to build external web apps that integrate seamlessly.

Cons: The support could be improved, by the feedback loop being shortened.

Overall: Odoo has enabled our businesses to operate more efficiently, by acting as a blank canvas to customize software for our exact business needs. Their flexible API, and increasingly improving documentation gives a small developer team the ability to implement big software goals in the realm of CRM, ERP, and basic website functionality.

I recommend other developers in small teams learn to utilize Odoo ( & their API ) to streamline necessary business apps by using Odoo's league of available applications.

Recommendations to other buyers: Doing the training on customizing the platform is helpful, & looking forward to version 10.

Rock solid OpenERP, not ready for SAS

Jan 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: features - a lot of features offered

Cons: Lack of support / documentation on how to.

Overall: We all know openERP, rock solid foundation and customization possibilities.
Odoo online version is not par with other SAS erp. Support, slow and slow. Documentation / how to guides, none existent. If you are looking for SAS, oDoo online version is not it.

Recommendations to other buyers: This is not for people without patience. you will need a lot of patience. there is no how to documentation.

Vendor Response

by Odoo on January 19, 2017

Thank you David for your feedback. I'm sorry to hear that you haven't found Odoo online to be up to par. However, to respond to your issues, you can report any problem by submitting a ticket on https://odoo.com/help Our support team is now 24/24 with people in San Francisco (since 3 months), Belgium and India. The answer you will get depends on the time you report the ticket. Regarding further support we launched a training platform 3 months ago to help people discover and learn how to use Odoo: https://training.odoo.com (if you have a success pack, you can ask a free access to your consultant). We also have extensive documentation which you can find on our website here: https://odoo.com/page/docs I hope this helps improve your experience

Great Product with various applications

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to see where products have been purchased from, the price, and date which they were purchased. The ability to see purchases based on product or vendor.

Cons: Setting up the store takes time and can be repetitive creating new products.

Overall: Carson Corporation has been using the Odoo application for a little over a year to this point. We use this application to set up an in-house company store. Our project managers are able to order needed materials from the Odoo store where we then pick the material from our warehouse. We use Odoo to order materials from our store, keep inventory and warehouse stock levels, in addition to completing all work orders. We eventually see ourselves using the invoicing features in the near future. Overall this program has been very helpful for our business. Customer service has been very responsive and useful in providing feedback and setting up templates for our particular type of use.

Vendor Response

by Odoo on January 19, 2017

Thank you Christopher for your feedback. We always appreciate to hear about our customers' experience. I'm happy to hear that Odoo has been helpful for your business and that you're experience with customer service has been good. We really believe that business software should cover complex needs without being complicated! We wish you all the best with your business

Good for a small business...

Jan 09, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Good integration between modules

Cons: No control and high cost

Overall: I have been a user of Odoo hosted solution for over a year now and a not extremely satisfied. Wish I would have implemented the Community version as it would have given the ability to do much of the customization that they want to charge for. Also, getting them to correctly build customizations is difficult.

Reporting is extremely poor and has been one of the biggest issues for us. There is no way to get reporting data directly out of the system, but if you're savvy with databases, you can export the entire database from Odoo and import it into another database and do reporting from that.. every time you need an updated report.

Support is pretty good and getting better.

Overall cost is reasonable for small teams/companies, but quickly gets pretty high for large teams, and there are definitely better tools if you have a medium-sized company.

Integration between modules is pretty good, but the ability to scope permissions is not good if you have multiple departments. There is way too much visibility, which is required to do basic functionality.

Overall I would say that the hosted solution it's great if you're a small company and can fit your company's flow to match Odoo, but would not recommend it for anything of any scale or complexity. Also, don't expect adequate reporting tools for cross-modal data. I would look into Community edition and possibly Enterprise self-hosted if you need any level of customization, reporting or control and have resources in-house.

Recommendations to other buyers: Look into community edition.

Odoo Review

Jan 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good value for the $.

Cons: Reporting is lackluster and transactional accounting is hard to follow.

Overall: Good value for the money. The reporting functionality is behind other products in the industry. Transactional accounting functionality is also not as user-friendly as other platforms. Still a good value. Customer support has been somewhat helpful but hard to develop a strong working relationship with most of their staff based on the west coast.

Recommendations to other buyers: You need some field staff based somewhere in the eastern US so contact with customer support is easier and more efficient.

Vendor Response

by Odoo on January 20, 2017

Thanks Todd for your feedback. It's important to us to hear about our customers' experience with Odoo. If you are having a bit of trouble with the Accounting app then I can recommend you to have a look at our user documentation, which you can find here: https://odoo.com/page/docs Regarding our support team, you're right, at the moment we don't have a support team on the East Coast, but our teams are now 24/24 located in San Francisco, Belgium and India. Thank you again for your feedback, and I hope this helps a bit.

Ruby / JS Developer integrating Odoo Into my business

Jan 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Comments: I've now worked on multiple Odoo projects, all hosted under odoo.. mainly on V8 & V9e. I'd really like to have more clarity in documentation, that includes example integrations.. ( How to customize web & Admin views, How to setup multi-company email templates, how to set up automatic actions for sales pipeline triggers, how to customize PDF invoice templates) to name just a few.

I'd also like to see more transparency in the difference in feature sets between 9 & 10. I know that a new email marketing module ( which needed a lot of help - so good to see this has been worked on) was pushed recently from an email, I received from Odoo, but I don't know what version it is on and how I can access/implement it for my business.

So overall I'd like to see the following improvements:

- Better ticket/support system
- Its unclear how success pack hours get used & was often instructed to plain text email support@odoo.com, which lead me to deal with a Belgium-based team.. I'm ( EST ) so the hours were challenging to get a quick turnaround on support items.

- Better Documentation
- More examples of implementing/customizing Odoo to fit unique business needs.

Vendor Response

by Odoo on September 18, 2017

Hi Chris, Thanks for your review, we really appreciate the feedback! We wanted to answer some of your questions with a few helpful points and new announcements: - We launched a training platform 3 months ago to help educate users on the functional capabilities of Odoo: https://training.odoo.com (if you have a success pack, you can request free access from your consultant) - We added lots of improvements to the documentation recently: https://odoo.com/page/docs - Reporting an issue has been centralized via the submit a ticket function at https://odoo.com/help which is sent to our support teams in San Francisco, Belgium, and India (based on timezone in which the ticket was received). We have added many new improvements to our support process recently to help users like you get started faster and help fill in the gaps. We hope this helps and please let us know if we can further improve your experience! :)

Success with Odoo

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our experience has only been gauged during the training and roll-out of the Odoo ERP. We like our overall experience thus far. Support with Manasa has been great. I feel having our sessions recorded by default should be the norm as each subscriber has unique options. It would be of tremendous value for a small business such as ours to have this form of documentation on hand.

What does not make sense to us is having to pay for the sales, membership, and financial app to allow our bookkeeper to generate invoices. Odoo should place themselves in the small business owners shoes in my opinion. This excessive fee for service should be modeled for ease of use and not for use of app due to the limited functionality of the Odoo platform.

We are anxious to roll our session out in full force before the end of January 2017.

We would like to discuss a partnership in the Detroit area with Odoo. Please have someone follow up with me on this opportunity.

Regards,

Ramsey Sweis

Vendor Response

by Odoo on January 19, 2017

Thank you Ramsey for your review and your feedback. I've forwarded your request to our US office and they'll follow up with you soon.

Darakjian Review

Jan 09, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: ease of use and understanding, User interface simplicity

Cons: still needs some localizations completed.

Overall: So far so good, still in deployment mode. There are some localizations issues that should be addressed to make sure that the solution is easily adaptable to new organizations.

Vendor Response

by Odoo on September 18, 2017

Hi Ara, thanks for the review! We noticed you were discussing localizations and that is something that has been a big priority for us this year! Feel free to send us a message through info@odoo.com with your localization request, we may already have something in progress for your region. Thanks for being an important part of the Odoo community. :)

Fruity Chutes uses Odoo to Scale Business

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can do most of the setup yourselves. And all the business needs are already integrated together. Having our accounting directly integrated with our business process is great.

Cons: You do need to tune some business process to work in the Odoo modules. Examples are how Inventory works and procurement rules. Also manufacturing. But we were able to overcome these with just a bit of work.

Overall: Back in early 2016, we started to look for a better way to run our business. Of course, there are all sorts of ERP systems, and most all are very expensive. For us, they are completely out of reach. Then there are many dedicated servers, and non-internet enabled systems. For us, with our distributed workforce we had to have a SaaS solution. In April we came across Odoo and it met all our requirements. We were able to get setup on jut a few months, mostly by ourselves. Now at the start of 2017 our entire business sales, procurement, manufacturing, and accounting is now being run on Odoo. It's working fabulously for us it's hard for us to imagine how we could scale our business without it!

I highly recommend anyone looking at an affordable ERP system to give Odoo a serious look!

Recommendations to other buyers: I can see the Odoo system taking us a long way into the future. I'm not sure we can outgrow it.

Vendor Response

by Odoo on January 19, 2017

Thank you Gene for the great review! I'm happy to hear that you've had such a good experience with Odoo. We really believe that business software shouldn't have to be complicated, and our mission is to provide intuitive and tightly integrated software. Thank you again for your feedback and please do let us know if there is anything we can help you with.

TrackSafe GPS Odoo Review

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and install. easy to customize

Cons: Enterprise accounts cant utilize the open apps

Overall: TrackSafe has implemented Odoo as a startup firm in Dallas, TX. Odoo has bee very helpful in customizing our platform based on our unique business requirements.

Vendor Response

by Odoo on January 18, 2017

Thanks Rebecca! It's always great to hear from a satisfied customer. We believe Odoo is an ideal solution for startups and SMEs, so it's great to hear that you guys have been happy with Odoo so far.

A lot of potential, but too complex in certain areas

Jan 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Odoo is a great program that has tons of power and lots of capabilities to do just about anything that you would want. Does a great job of tracking inventory and has tons of features that we could not have imagined when we switched from other software.
Odoo falls short in a lot of places as well. Support team is often hard to work with, and our original customer support person (in charge of our transition) was not very familiar with accounting or how the program operates.

Vendor Response

by Odoo on January 19, 2017

Thank you Josh for the review and your feedback. I'm sorry to hear that your support person wasn't too familiar with the accounting application, but I hope that everything is going well now. In case you need any further information regarding the accounting programme you can also have a look at our documentation here: https://www.odoo.com/documentation/user/9.0/accounting.html

Great Baseline CRM

Jan 09, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: The features that are available for the price are great. Their customization team is very good. There are still some fundamental features that aren't included like subtotaling, which really bring this out of enterprise level CRM territory, but overall it is a good value.

Vendor Response

by Odoo on January 19, 2017

Thank you Cody, it's always great to get feedback from our customers. I'm happy to hear that you had a good experience with our customization team!

Very good integrates System. Easy to use.

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been working with Odoo for around 2 years and a half implementing it for different companies and I can say that is is very flexible from an implementation and usage point of view.
You can use it from anywhere and from any device.
Implementation projects are shorter comparing them to the ones to other systems.

Vendor Response

by Odoo on January 18, 2017

Muchas gracias Luis! It's always great to hear from a happy partner.

Odoo Is Great

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customizable and FAST!

Cons: The way email is setup doesn't make sense for every business.

Overall: So Far we love Odoo! It's in the cloud, Fast and has so many features! It is so powerful and customizable. (my favorite part)
So much better than what we had before!

Vendor Response

by Odoo on January 18, 2017

Thanks Randall! It's great to hear that you and your company are happy with Odoo . Thanks again for the nice review!

Taking small business to the next level !

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fun of building something great.

Cons: Nothing really. I wish I had more knowledge so I could customize more

Overall: This awesome product has no limits, it's simply great. Taking small business to the next level without the extreme cost. Easy customizable and fun to work with! I hope one day I have all the knowledge to start helping small companies to the next level. Till that day I will keep working, reading, learning and trying. Special thanks to the support people and the community.

Recommendations to other buyers: Every small business should start using Odoo

An evaluation of Odoo

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Odoo is more and more simple to use. There are less problems when installing the ERP.

Cons: Odoo is not configurable by the common user. Only engineers and developers can have access to the configuration menu, which is very expensive at the end.

Overall: Hello, I am using Odoo since 02 years for now. I had many problems at the beginning because I didn't understand the way Odoo was working. But with the help of my classmates and a consultant, I was able to improve my competences on Odoo.
Concerning the features and the apps of Odoo, I really appreciate the usability of the accounting module. Also, the workflow between all the core modules of a commercial business which are CRM, Purchase Management, Inventory and Accounting are very good mounted.
Concerning what I want for the future in Odoo, I think that the main problem that people who are just beginning with an ERP is the code. In fact, the Python language is very unabordable for most of users.
If in the future, a new feature which will enable everybody to configure Odoo as it want is available, it will be wonderful.
The same can be applied when problem occurs. Especially the Internal Server Error, which occurs with the Python language, and is not understandable for the user.
In short terms, I think that the next ERP which will win the market is an ERP simple to use, and so very easy for the user.

Recommendations to other buyers: Simplify more the usage of Odoo. Making Python language as common as English language.

Scammed me

Sep 27, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing

Cons: Everything

Overall: I had a sales person con me out of signing me a contract. Made all of these promises about helping me integrate my system into theres. After I sign the contract the sales person leaves, and Odoo has no idea what to do with my company. 50% of the promises they made, they could not fullfill and then and top of it, they didn't even give me a full refund. I have phone calls and documents of how the lied and mistreated us. TERRIBLE

Recommendations to other buyers: Please dont use them. They scammed my business and there sales people will lie just to make a commission

Troublesome

Jun 24, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1.5 / 5
Customer Support
1.5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It was easy to set up the products in the system. It was clear what your were selling and moderately easy to fulfill on.

Cons: Lots of bugs, completely messed up inventory counts, hard to get help that was actually helpful

Recommendations to other buyers: If you are anything other than working out of your garage - don't use this.

Odoo CRM is great!

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Excelent product. User friendly and flexible to setup teams and organize your sales funnel.

Cons: Odoo is a very powerfull Business Apps integrated system. I don't have anything in mind I don't like.

Recommendations to other buyers: Make sure that the CRM could be easily integrated with other business apps.

Excellent software!

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With Odoo CRM you can track your customer from the lead to the sale, including every contact I made with them, including phone calls and every email can be tracked in this app, and the integration with another Odoo apps make it a really complete solution.

Pros: It's really ease to configure and use, it's very user friendly and the learning curve is really low

Cons: If you use Odoo CRM on premise, the configuration is more complex that using Saas

An Amazing Cost-Effective Product

Jan 25, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Odoo CRM us very easy to use and can be taught in one day. It covers a large scope of the CRM needs and can be easily customized by the Odoo partners.

Cons: Odoo support and frequent change in directions. Stability is an issue sometimes

Recommendations to other buyers: Give it a try through a free demo and see for yourself

Amazin enterprise resource planning software (ERP + CRM + CMS)

Sep 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Easy to install, use, customize, improve business processes. Customers love it.
Contras: Technical learning curve. It's easy but technologically advanced and very big, so it takes some time to learn and control it.

Experience with Odoo: It can be focused to any industrial or services sector. Apart offering it to our customers, we are using internally and we could not manage our company without it.

I can do anything to drive my bussiness operations, I mean, ANYTHING!

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has the most customizable UI, it is end user oriented and also developer oriented, there are a lot of partners around the world that can provide me with services in my languaje.

Vendor Response

by Odoo on September 02, 2015

Hello Oscar, Thank you for your review! Indeed our 550+ partners cover more than 120 countries!

Excellent ERP software !

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of te best ERP software for small and medium business. Many modules available.

Vendor Response

by Odoo on September 02, 2015

Hello M. Jansen, Thank you for your review!

Great Software for ERP

Sep 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think the most important ERP that includes all that you need for your organization. CRM and ERP all in one place. Not ease to say for others...

Vendor Response

by Odoo on September 01, 2015

Thanks David, it's good to see such great reviews!

Feb 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Nov 28, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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