--- title: "Odoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Odoo the right Enterprise Resource Planning solution for you? Explore 1327 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135618/Odoo/reviews/" page_type: "reviews" language: "en" --- Odoo 4.2 (1327) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Odoo Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews PK Patrick K Vice President at JPK and Associates, Inc.Construction, 11 - 50 employeesUsed the software for: More than 2 years. “The interconnection between applications is flawless: when a sale is validated, the inventory updates automatically, and the invoice is generated in a single click.“ June 11, 2026 KC Kenneth C Vice PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “On Black Friday, when we were doing our first major use of the system during peak season, the cloud synchronization between the e-commerce frontend and the warehouse logistics literally ran a continuous spinning circle on its loading wheel for 10 minutes straight, and made us appear like complete idiots to the people who were calling in.“ June 8, 2026 MV Maya V Responsable Territoriale Gironde - Lot et GaronneCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “The software has automated all our manual processes from approval processes control, cash management and work status tracking.“ June 17, 2026 KC Kenneth C Vice PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Odoo essentially blocks you from changing the core coding so if your company has a unique or "weird" way of completing processes then you will need to completely change how your company completes those processes.“ June 8, 2026 DG Damian G CTOComputer Software, Self-employedUsed the software for: Less than 6 months. “I like the way have in odoo is one big ecosystem, which helps a lot for my clients to have all services in one place.“ March 27, 2026 hd hana d CEORetail, 11 - 50 employeesUsed the software for: 6-12 months. “My Odoo database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner) internal account. Because of this, ADG was able to delete my database and remove my access without any authorization.“ November 13, 2025 abedalrahman a Senior AccountantFood & Beverages, 201 - 500 employeesUsed the software for: I used a free trial. “ODOO System management make your operation shifts more organized , and reach the KPIs goals by fair allocating humans and time.“ April 11, 2026 Brian B PresidentAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Over time, however, the platform became increasingly difficult and expensive to maintain and upgrade due to the amount of customization required for real-world business use.“ May 11, 2026 ## Showing most helpful reviews Showing 1-25 of 1327 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alaa J. General Manager Accounting Used the software for: 2+ years ### "The #1 Business Management Solution Worldwide." December 10, 2024 5.0 Pros Odoo’s greatest strength lies in its ability to integrate everything a business might need—whether it’s a small, medium, or large enterprise—into one unified platform. Many applications aim to deliver this concept, but Odoo stands out as the best and most effective in achieving it. It truly is "everything in one place." Odoo keeps up with market trends and requirements by offering regular and consistent updates that ensure compatibility with evolving business needs. For example: Need a website for your business? It’s available. Want an online store for e-commerce? It’s included. Require an inventory management system? It’s there. Looking for sales and purchase management? It’s ready. Need tools for real estate, rentals, or subscription management? It’s built-in. With over 70 applications, Odoo caters to nearly every industry in the world, including: Supermarkets Legal services Construction companies Restaurants and cafes Engineering firms Bakeries Subscription-based software businesses Training institutes Salons Real estate agencies Clothing stores Libraries Fitness clubs Non-profit organizations …and many more sectors, covering every aspect and requirement a business might have. Additionally, Odoo offers flexibility for customization—from adding custom fields and tables to integrating seamlessly with other systems. Its automation features streamline operations, making workflows faster, easier, and less labor-intensive. While it’s impossible to highlight all of Odoo’s advantages in one review, I firmly believe that Odoo is well on its way to becoming the #1 business management solution worldwide. Cons I think the payment providers not available in all counties for online store Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Limited not has all features that all businesses need and the price is so high Review Source VR Verified Reviewer Growth Head - Sales Information Technology and Services Used the software for: 1-2 years ### "Excellent Product - Odoo " April 1, 2026 4.0 Its been good and easy to use , there have been no issues or glitches in the product, works smoothly . Support team is also good. Pros It’s genuinely one of the easiest tools to get started with, even for someone who isn’t from a specific background. All the modules as very user friendly. What stands out is the value for money, you get a lot of functionality without it feeling overly complex or expensive. The flexibility to customize based on business needs is a big plus and most clients already trust and relate to the brand, which makes adoption much smoother. Cons There is no module wise pricing - we have to pay one cost and you get a bunch of apps , which even if your not using is there. Would rather prefer to pay module wise for the apps that i useful to the company so that costs come down Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Odoo Excellent value for money and easy to use features Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Not very user friendly and too many details - not user friendly Review Source SG Sam G. Administrator Education Management Used the software for: Less than 6 months ### "Efficient Business Management Software for Today's Needs" July 15, 2026 5.0 Pros Odoo makes my business run more smoothly with its highly efficient interface and suite of productivity tools. Since starting to use Odoo, my productivity has sky-rocketed and it's been great. It's been very helpful for the management of sales and transactions all in a great value package. Cons Looking to expand the suite of tools at my disposal appears to be costly in spite of the good value entry package. Review Source Brian B. President Automotive Used the software for: 2+ years ### "Database Shutdown Over Disputed Fees Created Serious Operational Risk" May 11, 2026 1.0 Odoo initially looked like a powerful all-in-one ERP platform, and we invested heavily into building our operations around it. Over time, however, the platform became increasingly difficult and expensive to maintain and upgrade due to the amount of customization required for real-world business use. Our recent experience was extremely concerning. We disputed a large unsupported-version surcharge that we do not believe we accepted contractually, and our database was subsequently shut down/restricted. After restoration, critical email-fetch services began failing, impacting communications and operations. Support acknowledged the issue but could not resolve it immediately and eventually escalated it to another team. Pros Odoo is highly customizable and can centralize many parts of a business into a single platform. The flexibility of the modules and ability to build custom workflows is one of its strongest features. For companies willing to heavily invest in development, it can become deeply integrated into operations, inventory, communications, and accounting. The issue is that once your company becomes deeply integrated into Odoo, upgrading versions becomes extremely expensive and operationally risky. In our case, we built a significant portion of our stack around Odoo, making major upgrades potentially cost hundreds of thousands of dollars in redevelopment and testing. Cons Our biggest issue was billing, support, and operational risk. Odoo attempted to charge us a large unsupported-version fee that we dispute and do not believe we ever contractually accepted. After disputing the fee, our database access was shut down/restricted, forcing us into an extremely difficult position operationally. After the database was restored, we began having issues with our email-fetch services and incoming emails were no longer properly entering the system. Odoo support acknowledged that the mail process was failing/crashing and ultimately escalated the issue because it could not be resolved immediately. For a business-critical ERP platform, database access, predictable billing, and urgent support should be far more reliable than what we experienced. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Epicor Prophet 21](https://www.capterra.com/p/10022775/Epicor-Prophet-21/)[Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Reason for choosing Odoo We chose Odoo because it appeared to provide the best balance of flexibility, modularity, customization, and overall cost compared to larger enterprise ERP systems. The open ecosystem and ability to heavily customize workflows were major selling points for our business. At the time, Odoo also appeared more modern and e-commerce friendly than many traditional ERP systems in the automotive aftermarket space. However, we later discovered that maintaining and upgrading a heavily customized Odoo environment can become extremely expensive and operationally risky. Once deeply integrated into your business, migrating away or upgrading versions can require enormous redevelopment effort and cost. Switched from [Epicor Eagle for the Aftermarket](https://www.capterra.com/p/10016392/Epicor-Eagle-for-the-Aftermarket/) We switched from Epicor Eagle because we wanted a more modern and flexible ERP platform that could better support e-commerce, automation, integrations, and custom operational workflows. Odoo appeared to offer a more open and scalable ecosystem compared to traditional legacy aftermarket ERP systems. Unfortunately, as our business scaled and became more complex, the amount of customization and maintenance required became extremely significant. Over time, we found that Odoo introduced major operational and upgrade challenges of its own. Review Source IW Isla W. Senior IT Analyst Philanthropy Used the software for: 1-2 years ### "Does most things well" June 7, 2026 4.0 Pros The integration across modules is fantastic. We've really benefited from having our CRM, accounting, and project management all in one place. It cuts down on so much data entry and makes reporting much simpler than juggling separate systems. Definitely a big win for our workflow. Cons Honestly, the user interface can be a bit overwhelming at times, especially with all the options available. Took a bit to figure out where everything was, and some workflows aren't as intuitive as they could be. It's not a huge deal once you're used to it, but that initial learning curve felt steep. Switched from [Tableau](https://www.capterra.com/p/208764/Tableau/) We were using a patchwork of different tools for our CRM, accounting, and project management. It was getting messy and inefficient, especially for tracking sales through to project delivery. Odoo's integrated approach seemed like the best way to tie everything together without constant data re-entry. Review Source BD Brent D. Owner Food & Beverages Used the software for: 1-2 years ### "Unfinished Project over 1 year in." April 24, 2026 1.0 We contracted with Odoo to develop a custom ERP solution for our small business over a year ago, and the project remains unfinished to this day. Throughout this process we have experienced constant developer turnover — multiple different developers have been assigned to our project, requiring us to repeatedly restart and re-explain our requirements. Each handoff has brought new delays, miscommunications, and lost progress. For a small business, this kind of prolonged uncertainty is not just frustrating — it's damaging. We've invested significant time and money into a system we still cannot use. Deadlines have been missed repeatedly with little accountability or transparency. If you are a small business considering Odoo's development services, I would strongly urge you to think carefully. The software platform itself may have merit, but the implementation and project management we experienced was unreliable and unprofessional. Pros The ERP as a whole has great functionality for small business. Very good and simple software, easy to work with at scale. Cons Dishonesty, lack of professionalism, false promises on deadlines, refused to give a hard target date on software development. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Lack of features in current system brought me here Review Source MS Markus S. CEO Telecommunications Used the software for: Less than 6 months ### "Great Software, Disappointing Customer Service" June 26, 2026 2.0 The software appears capable, but my experience with the sales and subscription process was disappointing. A simple request for flexibility after an unexpected business change was rejected without any goodwill. Overall, it felt more focused on closing the sale than supporting the customer afterward. Pros The apps are well integrated, the interface is modern and intuitive, and it appears to be a powerful solution for managing business processes. Based on my experience so far, the software itself looks very promising and offers excellent value in terms of functionality. Cons Very inflexible subscription management and poor customer service. There was no willingness to accommodate a reasonable request, and the communication quickly became focused on legal obligations instead of finding a customer-friendly solution. The overall experience felt very sales-driven, with the priority being to secure subscriptions rather than build a long-term customer relationship. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing Odoo It offers many integrated apps in one platform, has a modern interface, and seemed like a good fit for our business without requiring a lot of custom development. Review Source Nataliia T. Buiness Development Manager Information Technology and Services Used the software for: Less than 6 months ### "Simple, good for small organisations, but has limited funtionality" March 19, 2026 3.0 Generally it was easy to use, but often we were lacking functionality, when it was coming to structuring the data or when we wanted to have more advanced functions. Pros Odoo is mostly really easy to use, since most of the functions are simple and straight away. No need to long customizing, which makes it a good deal for small to medium organisations. Cons If you need some advanced funtionality Odoo is not the best solution. For large organisations, where you need to work with big amount of data, it makes difficult to clasfy, filter you information on a precise way. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Reason for choosing Odoo We thought this product would be better for it's prrice. But it won't the case Review Source RS Ricky S. VP World Class Maintenance Maintenance and Reliability Financial Services Used the software for: 2+ years ### "Odoo for Management" August 3, 2026 4.0 Pros Odoo connects these distinct needs through its app-based architecture. Centralizing purchase orders for site equipment and inventory tracking delivers great financial visibility. Cons Integrating every module requires a heavy time investment and strict data discipline. The mobile interface in the field occasionally lacks usability Review Source RG Rashad G. Senior Geomechanicist Oil & Energy Used the software for: Less than 6 months ### "Reliable Tool for Project Time Tracking" July 30, 2026 5.0 I used Odoo primarily for timesheet management as part of technical project delivery. It provided a reliable way to record project hours, keep track of work across multiple tasks, and support internal reporting. The platform was stable and easy to use for routine time tracking, making it a useful part of our project workflow. Pros Odoo made it straightforward to log my timesheets and allocate hours to different projects. The interface is easy to use for day-to-day time tracking, and it helped keep project reporting organized. Cons Some workflows require a few extra clicks, and navigating between different modules can occasionally feel less intuitive. Overall, it worked well for my needs. Review Source EG Edgaras G. Digital Marketing Specialist Broadcast Media Used the software for: 1-2 years ### "Work with the best and be the best." March 17, 2025 5.0 Well, it does wonders and the experience was good. Kudos Odoo! Pros Odoo is simple and affordable that's why we chose it. For CRM and accounting needs Odoo is our new solution. Very easy to use even for our new employees. Since we started using it, it's evident that it does wonders. Highly customizable which allows us to explore more, with it's advanced features, Odoo delivers to the core Cons Let's focus on the positive side, nothing major to complain at all. Review Source PK Patrick K. Vice President at JPK and Associates, Inc. Construction Used the software for: 2+ years ### "Odoo: The absolute centralization to steer my entire business" June 11, 2026 5.0 A true 360-degree view of my business operations in real-time. By centralizing all of my corporate data, I can make strategic decisions much faster and I no longer feel like I am losing valuable information between different software applications. Pros What I find absolutely brilliant about Odoo is its all-in-one modular approach. Instead of having one software for my invoices, another for my inventory, and a third for my CRM, I have everything gathered in one place. I started small with just the invoicing module, and then activated other building blocks as my business grew. The interconnection between applications is flawless: when a sale is validated, the inventory updates automatically, and the invoice is generated in a single click. The modern interface makes navigation pleasant for my entire team. Cons Odoo's flexibility comes at a price: the initial setup is a monumental task. I had to invest a massive amount of time configuring the tool so that it aligned precisely with my specific business processes, and I have sometimes encountered frustrating bugs after major system updates. Furthermore, while the baseline offer is attractive, as soon as you add custom modules or require dedicated hosting (Odoo.sh) to integrate tailored code, the cost of licenses and technical support climbs significantly. Review Source MV Maya V. Responsable Territoriale Gironde - Lot et Garonne Civic & Social Organization Used the software for: 2+ years ### "My experience with Odoo" June 17, 2026 4.0 Odoo has solved our diverse business needs including supply chain management, social media management and all procurement related processes. We have had a very easy time with the product considering that is an all in one business management tool. Pros This is our 5th year since we started using Odoo. The software has automated all our manual processes from approval processes control, cash management and work status tracking. It is also very reliable when it comes to file sharing, bailing and invoicing and general inventory management. I likes it's customer support services and effectiveness in SEO management. Cons Honestly I have nothing against Odoo. It is user-friendly, customizable and support multi currency. Its templates are very customisable and has auto reminder features. Review Source VC Valerie C. Storyteller Publishing Used the software for: 2+ years ### "Odoo A Game-Changer for Integrated Business Management" September 6, 2025 5.0 Odoo is intuitive and pleasant to use. The clean design and logical workflow have led to high adoption rates among our team. Pros Odoo is cost-effective compared to the combined licensing fees of Salesforce, NetSuite, QuickBooks, and a separate e-commerce platform, Odoo is a bargain. Odoo is simple to use and it is the best for sales management. Cons The customer support is not always supportive. They are slow to respond and their answers sometimes are not helpful. Review Source FC Fujimory C. Founder Information Services Used the software for: 2+ years ### "Why I Choose Odoo Over Other Platforms " August 26, 2025 5.0 This platform is cost-effective, the open-source Community version is free, making it highly accessible. Pros Odoo is an all-in-one suite of open-source business applications that integrates a vast range of functions from CRM and e-commerce to accounting, inventory, and human resources into a single, modular platform. For Me this means a lot, i only need to use one platform do all of my tasks without having to change platforms. Odoo has an extensive and integrated ecosystem. Cons Odoo works well and i haven't come across any dislikes or challenges at all while using this platform. Review Source CW Crispin W. Director of E-Commerce and Digital Strategy Consumer Goods Used the software for: 1-2 years ### "It's a pretty decent all-in-one business suite" June 21, 2026 5.0 Pros The integrated nature of Odoo is its biggest strength. Having CRM, accounting, and project management all in one place saves a lot of hassle. It handles our sales pipeline and invoicing pretty smoothly. The flexibility to add modules as needed is also great. Cons The user interface can feel a bit confusing sometimes, especially when navigating between different apps. Also, finding specific advanced settings isn't always intuitive, which took a bit to figure out. Documentation could be more comprehensive for certain modules. Review Source VR Verified Reviewer System Admin Hospital & Health Care Used the software for: 6-12 months ### "Unleash your growth potential with Odoo" February 24, 2026 5.0 Pros It is an all-in-one suite that eliminates the need for multiple, disconnected software systems by centralising functions like CRM, sales, and accounting. Cons Setting up and configuring the system correctly can be difficult and time-consuming, often requiring technical expertise or external consultants. Review Source VR Verified Reviewer Co-Founder Retail Used the software for: Less than 6 months ### "Solid Software, Broken Promises & Abysmal Support" September 10, 2025 1.0 The software is solid, but the company’s handling of sales, communication, and post-sale support has been the worst I’ve experienced in nearly 50 years of business. I filed complaints with the \[sensitive content hidden\]. I still want to use Odoo because the product itself is strong, but the lack of accountability, transparency, and remedy for a paid service I couldn’t use has left a lasting negative impression. Pros The core product is strong. The modules are well-integrated, task workflows are efficient, and the cloud platform is robust. Navigation is intuitive once configured, and from a functionality standpoint, Odoo has enormous potential for managing sales, transactions, and daily operations. Cons Customer support and sales accountability. I was sold Odoo.sh with written assurances of free migration, only to find out after paying $1,785.60 that my database version (18.3) was not supported on SH. This critical limitation was never disclosed before purchase. For over 50 days I had no access to the service I paid for, was repeatedly handed between teams, and promises of rebates/credits went unfulfilled. Escalation requests to executives went ignored. Review Source VR Verified Reviewer Analyst Apparel & Fashion Used the software for: 6-12 months ### "Flexible All-in-One Business Management Platform" March 5, 2026 5.0 Overall a powerful all-in-one ERP. Helps manage sales, contacts, and finances together. Slight learning curve, but very capable once set up. Pros Very flexible business platform. Many modules in one place—CRM, invoicing, sales. Easy to scale as business grows. Good customization. Cons Setup can take time. Some modules feel complex for new users. Occasional performance issues with larger data or many apps enabled. Review Source VR Verified Reviewer Dropshipper Business Supplies and Equipment Used the software for: Less than 6 months ### "A simple all in one system for daily business work" December 22, 2025 4.0 After the first weeks, Odoo helps save time every day and reduces manual work. It is a solid tool to manage most parts of a growing business. Pros I like that Odoo puts sales, invoices, CRM, stock, and accounting in one place. It is easy to see all important data and follow each customer from first contact to payment. Cons Setup can be long and hard without help. Some advanced options are not very clear and sometimes the system feels a bit slow. Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "Odoo is a great ERP powerhouse for centralizing data." March 25, 2025 5.0 Odoo has helped us to bring together and unify our students data under one central place making it easy to access them whenever we need to. We have had a very streamlined experience working with Odoo and have seen immersive change on how we managed our students data. It has helped us to achieve our dreams of streamlining our students school life. Pros Odoo has very superior security features that makes it easy for us to keep all our data safe and sound. It offers quality task automations that has allowed us to streamline our routine tasks by automating them. Odoo has a very reliable customer service team who have always been dedicated to support us everytime we reach out to them. Its advanced learning management platform has an intuitive interface that makes it for us to provide our students with e-learning services. Cons Odoo has always stood firm and responded greatly to our needs. We have not found any aspect not to like about it. Review Source VR Verified Reviewer Poject Coordinator Package/Freight Delivery Used the software for: I used a free trial ### "Worst ERP Experience Ever — Avoid Odoo Dubai" July 29, 2025 1.0 Extremely disappointing. After over 6 months of back-and-forth with their Dubai team, not a single functional module was delivered. Every time they claimed something was ready, we’d test and find bugs immediately. This was only for the HR module — we never got to implement more advanced features. A complete waste of time and money. Pros Honestly, nothing. The experience was full of delays, poor communication, and technical errors. Even the standard HR module was full of bugs. Cons Lack of expertise, zero accountability, and no customer support. Every promised deadline was missed, and they completely ignored our complaints. The Dubai branch in particular was extremely unprofessional — they refused to refund us or even respond properly. Review Source CTB Connor T. B. Financial Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Odoo consolidated several ops under one roof." June 6, 2025 5.0 Prior to Odoo, we were managing within five different systems. Now all of our payroll to inventory valuation is centralized, enabling us to be scalable and lower overhead costs. Pros Since Odoo is modular we can run accounting, inventory, manufacturing all in one platform. What I find particularly valuable is that everything is related to the financials and directly to supply chain: you have accurate cost tracking. Cons Some modules are less mature than others. We had to do a lot of customization and onboarding to get it tweaked just right for our processes. Review Source JK Jon K. Managing Director Accounting Used the software for: I used a free trial ### "HARD TO USE -> DOCS completely OUT OF DATE + ARROGANT EMPLOYEES!" June 23, 2025 1.0 Buyer beware!! If this is how they treat potential customers who give real feedback, hate to see what they do with paid customers who will have a hard time switching out once they've invested in the platform. Pros Lists a lot of robust features and company has been around. Says they are a one-stop shop that can integrated all aspects of your business. Cons Horrible arrogance!! After signing up for a trial, received a phone call from Account Rep to check up on me. As soon as I started giving him negative feedback on my initial experience (documentation was COMPLETELY out of date - Support had to send me a totally different workflow to get basic task of connecting bank accounts set up) and the fact that I was concerned what else might be out of date...he flippantly said that their docs are often outdated and that's just how it is....then HUNG UP on me mid-sentence (if line disconnected, I'd assume he'd call me back - but never did). Review Source RS Ruby S. Content Creator Internet Used the software for: 1-2 years ### "Powerful All‑in‑One ERP" October 12, 2025 5.0 Pros Odoo delivers CRM, e-commerce, accounting, inventory, project management, website builder, and more in a unified platform for one subscription plan. Cons The learning curve steep, as setting up took more time than anticipated. support quality varies depending on your contract level. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.