# Odoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Odoo the right MRP solution for you? Explore 1311 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135618/Odoo/reviews --- Odoo 4.2 (1311) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 18th, 2026 # Reviews of Odoo Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews PK Patrick K Vice President at JPK and Associates, Inc.Construction, 11 - 50 employeesUsed the software for: More than 2 years. “The interconnection between applications is flawless: when a sale is validated, the inventory updates automatically, and the invoice is generated in a single click.“ June 11, 2026 KC Kenneth C Vice PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “On Black Friday, when we were doing our first major use of the system during peak season, the cloud synchronization between the e-commerce frontend and the warehouse logistics literally ran a continuous spinning circle on its loading wheel for 10 minutes straight, and made us appear like complete idiots to the people who were calling in.“ June 8, 2026 Yatra P Omni AssociateRetail, 10,001+ employeesUsed the software for: Less than 6 months. “Many features like customization, tasks tracking, multiple integration and automation are available which saves a lot of time.“ February 12, 2026 KC Kenneth C Vice PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Odoo essentially blocks you from changing the core coding so if your company has a unique or "weird" way of completing processes then you will need to completely change how your company completes those processes.“ June 8, 2026 RP Ryan P Lead DesignerDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl.“ February 28, 2026 hd hana d CEORetail, 11 - 50 employeesUsed the software for: 6-12 months. “My Odoo database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner) internal account. Because of this, ADG was able to delete my database and remove my access without any authorization.“ November 13, 2025 FC Fujimory C FounderInformation Services, 11 - 50 employeesUsed the software for: More than 2 years. “Odoo is an all-in-one suite of open-source business applications that integrates a vast range of functions from CRM and e-commerce to accounting, inventory, and human resources into a single, modular platform.“ August 26, 2025 Brian B PresidentAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Over time, however, the platform became increasingly difficult and expensive to maintain and upgrade due to the amount of customization required for real-world business use.“ May 11, 2026 ## Showing most helpful reviews Showing 1-25 of 1311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manuel G. Manager and Software Architect Computer Software Used the software for: 2+ years ### "Wonderful ERP for small and big businesses, great CRM" March 7, 2026 5.0 I have been involved with this ERP for more than 5 years and use it daily in my business and with my customers. Pros Wonderful ERP, for small and big businesses, great CRM, Sales Management, Invoicing, and a big community around the world. Cons Some versions have big structure changes and do not always keep compatibility with custom modules written for older versions. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Alegra](https://www.capterra.com/p/196363/Alegra-ERP/) Reason for choosing Odoo Because the option to customize it in my way and many more modules are available. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) More options, more tools, more modules, better and customizable modules, etc. Review Source EH Emilie H. Operations and Social Media Manager Computer Games Used the software for: Less than 6 months ### "Small and big business will love this!" September 6, 2025 5.0 Pros I really love how easy fits sales management in one place. It is super helpful and saves me tons of time! It also offered me an almost instant customer support when I first joined the platform, asked me if I needed anything and lending a helping hand. Cons I didn't like how only one element was free. I mean, I understand they need to earn money somehow, but as a new business I would've liked to try more elements for my small store. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) makes everything easier, it also has a better interface and it is more modern. Review Source BK Blerta K. Language Instructor Education Management Used the software for: 1-2 years ### "The business tool that attempts to do it all a small school needs to operate." April 23, 2026 5.0 I required something that could provide student contacts, course billing and some minimal sales management without the sophistication of the enterprise package. includes all that and the price-value ratio is reasonable when it comes to a small business. The learning curve is a reality, but it is only after the curve that the use day-to-day becomes natural enough. Pros The invoicing, contact management, and sales tracking capabilities are all housed in a single roof without the need to pay three different tools and this is something that I really liked after it was all set up and operational. Cons I have had mixed responses to customer support. I asked some technical questions on transaction management a couple of times and the responses I received were so vague that they were not helpful. Review Source AY Aaron Y. Project Manager Program Development Used the software for: Less than 6 months ### "Odoo review" May 25, 2026 3.0 Overall, my experience has been a positive one, however, I find that adding customization is often difficult. Pros In my opinion, I find that has very clean user interface and it is relatively easy to navigate. Cons I find that sometimes, the bank syncing does not work that well, and adding plugins is not very easy. Review Source MV Maya V. Responsable Territoriale Gironde - Lot et Garonne Civic & Social Organization Used the software for: 2+ years ### "My experience with Odoo" June 17, 2026 4.0 has solved our diverse business needs including supply chain management, social media management and all procurement related processes. We have had a very easy time with the product considering that is an all in one business management tool. Pros This is our 5th year since we started using Odoo. The software has automated all our manual processes from approval processes control, cash management and work status tracking. It is also very reliable when it comes to file sharing, bailing and invoicing and general inventory management. I likes it's customer support services and effectiveness in SEO management. Cons Honestly I have nothing against Odoo. It is user-friendly, customizable and support multi currency. Its templates are very customisable and has auto reminder features. Review Source hD hana D. CEO Retail Used the software for: 6-12 months ### "Odoo subscription account deletion" November 13, 2025 1.0 My experience with can be described in 1 word a nightmare. No one should be in this situation waking up to see that the fully paid subscription account with database and pos completly deleted without prior notice and althoug im the admin of the odoo shop account. But what i didnt know that the odoo partner i signed with have scamed me and created my odoo shop under there company accouny which is a clear data ownership Violation. Pros Online pos system. Accounting and easy to navigate. All features are available in this software it only lacks a good customer service. Cons My database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner) internal account. Because of this, ADG was able to delete my database and remove my access without any authorization. This situation raises several extremely serious points: 1. Data Ownership Violation: Despite paying for a full-year Odoo subscription, my database was never created under my CompanyID. It was created under the partner’s internal account, which contradicts Odoo’s customer ownership policy. Odoo support didnt show the minimum responsibility regarding this big error and considered it as an inconvenience situation and the only thing they offered is to create a new account and told me to redo the wholework myself again. Since my contract with ADG is paused due to delay in project delivery several times. Alternatives considered [Sage Sales Management](https://www.capterra.com/p/153130/Forcemanager/) Reason for choosing Odoo I thought I'd have a professional program, but it is almost a scam. I paid for a yearly subscription and invested money with an partner, and they deleted my account with a click. Odoo considers this issue an inconvenience. My subscription is on, but I have no account. Can anyone imagine this error? It is only because I live in Africa that this can happen. If I were in Europe or the USA, I would have sued Odoo and their stupid partner for this deadly error. Switched from [Paradox](https://www.capterra.com/p/191056/Olivia/) I wanted something global and has it Review Source JB Justin B. System Specialist Events Services Used the software for: 1-2 years ### "waste of money" August 27, 2025 1.0 I'm not recommending this software. Odoo’s numerous technical issues, poor performance, lack of crucial integrations, and slow support have made it a poor choice for our business. It feels more like an unfinished product than a professional business solution. Pros the only good thing about is it has a lot of modules even for employees appraisal and recruitment. Cons the whole database is slow, laggy and most of the time will not load. email marketing clicks are not accurate and "Scheduled" campaigns does not send on time. no native integration with Wordpress or Webflow making it difficult to track website subscriptions Online support is VERY SLOW to respond Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) promises a complete, all-in-one business management suite. However, my experience with the platform has been a constant struggle against its core technical flaws and a frustrating lack of support. Instead of a seamless solution, Odoo has become a source of daily headaches due to its persistent performance issues and frustrating limitations. Review Source SB Sander B. CEO Marketing and Advertising Used the software for: I used a free trial ### "I tried Odoo so you don't have to" September 12, 2025 1.0 Not great. I couldn't even make the free trial work. It seemed confused if it wanted to be free or wanted me to sign up and I kept going in a circle. Pros Seems like a great idea. Lots of modules that can help a smaller business look like an Enterprise business. I was tired of paying $65 a month to Intuit and $700 a year to DocuSign. There's got to be a better way, right? Cons I talked to a salesperson. I wasn't sure what his objective was other than to get me to sign up for a paid version and sign a 5 year deal. Whoa, Pilgrim! He was a jack of all trades and master of none, meaning he did not have detailed understanding of how the accounting module worked. Basic stuff like split categorization. I told him I wanted the free version to see how I liked the software and then I could move my European susidiary on if it all worked out. Once I clicked the link he gave me I could not figure out how to use the softward and I gave up. Alternatives considered [Akaunting](https://www.capterra.com/p/228993/Akaunting/) Reason for choosing Odoo It looked simple, they have a glizty webpage and support/sales people. The only trouble is the whole thing is build on a pile of sand at the beach. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Save money, simplify vendors and move to a single platform for multiple enterprise systems. Review Source Nataliia T. Buiness Development Manager Information Technology and Services Used the software for: Less than 6 months ### "Simple, good for small organisations, but has limited funtionality" March 19, 2026 3.0 Generally it was easy to use, but often we were lacking functionality, when it was coming to structuring the data or when we wanted to have more advanced functions. Pros is mostly really easy to use, since most of the functions are simple and straight away. No need to long customizing, which makes it a good deal for small to medium organisations. Cons If you need some advanced funtionality is not the best solution. For large organisations, where you need to work with big amount of data, it makes difficult to clasfy, filter you information on a precise way. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Reason for choosing Odoo We thought this product would be better for it's prrice. But it won't the case Review Source VC Verónica C. Partner Information Technology and Services Used the software for: Less than 6 months ### "Disappointing Direct Support after Payment" September 3, 2025 1.0 My advice: get all the demos, calls, and answers to your questions BEFORE you pay for any subscription. Do not expect proper customer service after you become a paying client. Pros It offers many applications. If you manage to integrate all information inside the platform to run your business, can be quite useful. Cons My experience with has been very disappointing. Once you become a paid client, it is extremely difficult to receive direct and proper customer support. If you encounter any issues with your account, instead of solving them, they simply redirect you to their website, leaving you without real assistance. Ironically, before subscribing, Odoo will call you all the time with demos, offers, and follow-ups. But once you pay, the attention drastically changes. There is no easy way to contact someone directly to help with technical or account-related problems. Alternatives considered [FastBill](https://www.capterra.com/p/141530/FastBill/) Reason for choosing Odoo To look for another platform that offers more options Review Source ES Erik S. CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Odoo Review" July 27, 2025 5.0 My overall experience was great and will recommend this platform for small to medium sized operations. This is a great option for warehouse management. Pros is very simple to set up, use and manage warehouse orders and inventory items at many different warehouse locations. The customer support is Amazing and always there to assist. Value compared to other platforms are cost effective which makes Odoo one of the go to platforms. Cons It was slightly complexed adding the inventory items to track into each warehouse location, which could simplify that process it will be one of the fastest systems to get started with. Alternatives considered [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) Reason for choosing Odoo It was the best cost effective solution with the best customer service before seeing any platforms. Switched from [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) To search for a better cost effective solution for smaller business operations. A system not complete and simple to set up. Review Source KM Kyle M. Streamer Computer Games Used the software for: I used a free trial ### "Not worth the look" June 13, 2025 2.0 I found it to be extremely negative and even after I told them that this is not what I was looking for at all they continued to try to push a sale on me Pros I tried to give this product a real go during a free trial and it didn't suit any of my needs so unfortunately I have to say there was nothing I liked about it Cons It felt too clunky and not very user friendly. Even after discussing my needs with support and following their instructions it was not very good for me Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Odoo A free trial was given to see if the product was for me. Unfortunately it was nit Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Tried to make it so I didn't have to write multiple sheets to get the data I needed, just punch in a few numbers and everything was there Review Source VC Valerie C. Storyteller Publishing Used the software for: 2+ years ### "Odoo A Game-Changer for Integrated Business Management" September 6, 2025 5.0 is intuitive and pleasant to use. The clean design and logical workflow have led to high adoption rates among our team. Pros is cost-effective compared to the combined licensing fees of Salesforce, NetSuite, QuickBooks, and a separate e-commerce platform, Odoo is a bargain. Odoo is simple to use and it is the best for sales management. Cons The customer support is not always supportive. They are slow to respond and their answers sometimes are not helpful. Review Source FC Fujimory C. Founder Information Services Used the software for: 2+ years ### "Why I Choose Odoo Over Other Platforms " August 26, 2025 5.0 This platform is cost-effective, the open-source Community version is free, making it highly accessible. Pros is an all-in-one suite of open-source business applications that integrates a vast range of functions from CRM and e-commerce to accounting, inventory, and human resources into a single, modular platform. For Me this means a lot, i only need to use one platform do all of my tasks without having to change platforms. Odoo has an extensive and integrated ecosystem. Cons works well and i haven't come across any dislikes or challenges at all while using this platform. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: Less than 6 months ### "Don't waste your time with Odoo..." February 8, 2026 1.0 Don't waste your time with Odoo... most people who recommend it are being paid a referral fee... the support is extremely slow and almost non-existent in my experience and the services are slow and difficult to learn... I have wasted hundreds on dollars on and hope you don't make the same mistake. Pros Nothing... difficult to use and terrible support!!!! I have been building websites since 1998 and trying to work out how works is so difficult... in my opinion they make it so difficult so you have to hire someone to use it. Cons The software is difficult to work out and use, documentation is poor... it is expensive once you start adding things on and support is terrible. Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "Odoo is a great ERP powerhouse for centralizing data." March 25, 2025 5.0 has helped us to bring together and unify our students data under one central place making it easy to access them whenever we need to. We have had a very streamlined experience working with Odoo and have seen immersive change on how we managed our students data. It has helped us to achieve our dreams of streamlining our students school life. Pros has very superior security features that makes it easy for us to keep all our data safe and sound. It offers quality task automations that has allowed us to streamline our routine tasks by automating them. Odoo has a very reliable customer service team who have always been dedicated to support us everytime we reach out to them. Its advanced learning management platform has an intuitive interface that makes it for us to provide our students with e-learning services. Cons has always stood firm and responded greatly to our needs. We have not found any aspect not to like about it. Review Source FK Francis K. CEO And Chief Brand Strategist Professional Training & Coaching Used the software for: 2+ years ### "Am Always Happy Creating Websites With Odoo" March 8, 2025 5.0 does not require coding skills at all to create websites and that's why am amazed with it. Pros is easy to use for creating and designing websites. It has a clean and intuitive interface. It simple to implement Odoo and start using it. Cons I haven't found any dislikes with for the long period I have been with them. Review Source VR Verified Reviewer Senior Accountant Food & Beverages Used the software for: I used a free trial ### "By ODOO management you will make your operational shifts more organized" April 11, 2026 4.0 ODOO System management make your operation shifts more organized , and reach the KPIs goals by fair allocating humans and time. Pros regarding my experience I found the below good features of this soft : - The interface of system very easy and you can Access to tools you need simply. -The main function of it , manage and allocate the user and the centers and the departments functions in organized mood. Cons But the system need to improve and update the below : - Tracking shifts must be automated (a-z) - the update tools high expensive. -The system able to attack from hacking Review Source VR Verified Reviewer Poject Coordinator Package/Freight Delivery Used the software for: I used a free trial ### "Worst ERP Experience Ever — Avoid Odoo Dubai" July 29, 2025 1.0 Extremely disappointing. After over 6 months of back-and-forth with their Dubai team, not a single functional module was delivered. Every time they claimed something was ready, we’d test and find bugs immediately. This was only for the HR module — we never got to implement more advanced features. A complete waste of time and money. Pros Honestly, nothing. The experience was full of delays, poor communication, and technical errors. Even the standard HR module was full of bugs. Cons Lack of expertise, zero accountability, and no customer support. Every promised deadline was missed, and they completely ignored our complaints. The Dubai branch in particular was extremely unprofessional — they refused to refund us or even respond properly. Review Source MU Mariano U. Managing Partner Investment Management Used the software for: 1-2 years ### "Odoo is a financial solution like no other, the new gem in town." April 1, 2025 5.0 My experience with has been fruitful. I highly recommend. Pros is awesome and highly customizable and it's pricing is very fair. It also provides seamless integrations. Easy to use and with it's excellent features enables fast processing speed. Very outstanding services you don't want to miss. Cons offers a free version at least let's appreciate that. Review Source JK Jon K. Managing Director Accounting Used the software for: I used a free trial ### "HARD TO USE -> DOCS completely OUT OF DATE + ARROGANT EMPLOYEES!" June 23, 2025 1.0 Buyer beware!! If this is how they treat potential customers who give real feedback, hate to see what they do with paid customers who will have a hard time switching out once they've invested in the platform. Pros Lists a lot of robust features and company has been around. Says they are a one-stop shop that can integrated all aspects of your business. Cons Horrible arrogance!! After signing up for a trial, received a phone call from Account Rep to check up on me. As soon as I started giving him negative feedback on my initial experience (documentation was COMPLETELY out of date - Support had to send me a totally different workflow to get basic task of connecting bank accounts set up) and the fact that I was concerned what else might be out of date...he flippantly said that their docs are often outdated and that's just how it is....then HUNG UP on me mid-sentence (if line disconnected, I'd assume he'd call me back - but never did). Review Source Tracy S. People and Culture Manager Apparel & Fashion Used the software for: 2+ years ### "Versatile and Effective for HR" January 27, 2025 5.0 It's reliable solution for me as an HR professional. Once it’s set up, it runs smoothly and saves a ton of effort. Pros The recruitment and employee management modules are fantastic—they make tracking applications and managing employee data so simple. Also being able to integrate HR with other modules like accounting and project management is super helpful Cons Some features require additional modules, which can increase the cost. Also learning all the features takes time, especially for new users. But not a deal breaker. Review Source VR Verified Reviewer Manager - Digital Consulting Information Technology and Services Used the software for: Less than 6 months ### "Very easy to learn, easy to use enterprise ERP" January 19, 2026 5.0 It's good tool for ERM, keeping finance, sales, CRM, HR, etc - all your data in one place. Community edition is free and open-source, so great to get a hands-on and explore. Pros helps us streamline functions, centralize data and run business smoothly at a cheap price. It's customizable, apt for small businesses and has easy to use UI. Cons It's quite flexible but it's not easy to customize. You may need to work with certified partners for successful use. Review Source PT Patrice T. Finance Manager Business Supplies and Equipment Used the software for: 1-2 years ### "I tried and I loved" July 16, 2025 5.0 Pros is one of my fav software because the interface is very smooth and smiple. Got great features and easy to use. It can integrate my manufactoring module with the accounting one very easy which is really great. Cons Not super simple to start at first but once you get the hang of it, you can flow through Zaps, the help section is also great and it gives you suggestions to fix any issues you have and work arounds, a really good feature. Review Source WB Will B. Co-Founder Arts and Crafts Used the software for: Less than 6 months ### "Supportive tool which enables Business Growth" January 12, 2026 4.0 Exciting, accessible and useful tool which collects a range of others in an easy way. I like how it allows growth in a manageable way. Pros is a brilliant concept for a software. It effortlessly combines a range of in-house and external softwares and tools for the running of your business, website and e-market or associated functions. It is easy to use and fun to bolt on extra tools Cons I think it requires and existing contextual knowledge of what makes it powerful. This may hinder from others adopting it, or whether a permanent and strong internet connection is reality for everyone all the time. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.