--- title: "Odoo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Odoo Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/135618/Odoo/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Odoo Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Odoo ## What is Odoo ? With over 5 million users, Odoo is the #1 open-source CRM software! Sales teams can easily keep track of top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and create incredible marketing campaign automation to increase their overall sales performance. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into this fully integrated app. ## What is Odoo used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Accounting](https://www.capterra.com/accounting-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Recognitions Shortlist Overall rating Based on 1,336 user reviews Reviews sentiment Positive 83% Neutral 8% Negative 10% Pros & cons Highly adaptable business solution Customizable open-source platform Frequent bugs and technical problems Complex and costly payment processes Starting price $31.1 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Accounting / 2026 - Accounts Payable / 2026 - Billing and Invoicing / 2026 - Business Management / 2026 - CRM / 2026 - Enterprise Resource Planning / 2026 - Field Service Management / 2026 - Inventory Management / 2026 - Knowledge Base / 2026 - Maintenance Management / 2026 - Manufacturing / 2026 - Manufacturing Execution / 2026 - Manufacturing Inventory Management / 2026 - Metal Fabrication / 2026 - MRP / 2026 - Order Management / 2026 - Preventive Maintenance / 2026 - Procurement / 2026 - Project Management / 2026 - Purchasing / 2026 - Quality Management / 2026 - Warehouse Management / 2026 - Work Order / 2026 - Contact Management / 2025 - Customer Service / 2025 - eCommerce / 2025 - General Ledger / 2025 - Lead Management / 2025 - Point of Sale / 2025 - Product Lifecycle Management / 2025 - Sales Force Automation / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Odoo alternatives Highest Rated [4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135618/Odoo/alternatives/) ## FAQs about Odoo Overview ### What problems does Odoo solve? Odoo solves disconnected business systems, spreadsheet-based tracking, and repetitive approval or invoicing work by linking CRM, sales, accounting, inventory, projects, and HR in one configurable platform. Finance teams, operations managers, sales teams, project leads, and manufacturers benefit from real-time reporting, task ownership, multi-currency transactions, inventory control, and automated workflows. Answer based on 631 reviews Overview ### Which roles and teams benefit most from Odoo ? Odoo is most used by business owners, CEOs, founders, and directors who oversee company operations, finance, sales, and growth. Operations and project managers coordinate workflows and delivery, while finance teams manage accounting. IT managers, developers, and CTOs administer systems, customize modules, and support business applications. Answer based on 1298 reviews Overview ### What company size and industries is Odoo built for? Odoo is built for small businesses, which represent 87% of reviewers, with Information Technology and Services as the top industry at 12%. Its open-source ERP platform also serves individuals, SMEs, and global corporations; reviewer representation includes midsize businesses at 7% and enterprises at 6%, plus Computer Software and Retail organizations. Answer based on 1335 reviews Features and Usability ### What are the key features of Odoo ? Odoo includes core billing and invoicing features that generate invoices from sales orders and delivery notes, plus online invoicing with payment options. Its inventory management connects stock with sales and purchasing, while contact management centralizes customer records. Sales pipeline management uses Kanban stages, and order management triggers fulfillment workflows. Answer based on 173 reviews Pricing ### How much does it cost and what fees or limitations are included? Odoo starts at $31.10 per user per month billed annually on the Standard plan; monthly billing is 38.90. The Custom plan costs 61.00 annually or 76.20 monthly, adding external API, multi-company, and Odoo Studio. A free version and trial are available, though reviewers say costs can rise with users, features, and customization. Answer based on 396 reviews Integrations ### Which third-party tools and platforms does Odoo integrate with? Odoo integrates with 14 third-party tools, including WhatsApp, Microsoft Outlook, PayPal, Gmail, and Instagram. Its catalog also includes Adobe Commerce, Adyen, FedEx Ship Manager, Google Docs, Meta for Business, Stripe, Zapier, and authorize.net for payments, shipping, email, documents, social media, and commerce workflows. Answer based on 273 reviews Getting Started and Support ### How easy is it to onboard and train a team on Odoo ? Odoo offers in-person training, live online sessions, webinars, documentation, and video tutorials. Reviewers report that everyday users with basic technical knowledge often learn core workflows quickly, while administrators, developers, and teams configuring custom modules need more time. Initial setup and broad functionality can make training essential for consistent adoption. Answer based on 191 reviews Getting Started and Support ### What customer support options does Odoo offer, and how do users rate the experience? Odoo offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often report helpful, clear assistance and fast ticket responses, sometimes with video guidance. However, experiences vary: some users cite slow replies, vague answers, inconsistent communication, and difficulty resolving billing, implementation, or technical issues. Answer based on 231 reviews Security ### How does Odoo handle data security and access control? Odoo uses permission management, security profiles, and user controls to limit access and monitor transactions, with options for private-server or self-hosted deployment. Reviewers report that permissions can be granular, but roles and profiles are difficult to configure, may overlap, and can expose excessive data visibility; deleted records may lack clear attribution. Answer based on 27 reviews ## Who uses Odoo ? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Highly adaptable business solution 90% positive reviews out of 68 Most reviewers appreciate flexibility, allowing tailored workflows, modular expansion, and adaptation to diverse business needs. Hans N. Employee, 2 - 10 employees. "The platform is robust and versatile, catering to a wide range of business needs." Frequent bugs and technical problems 73% negative reviews out of 172 Most users comment bugs and issues cause workflow disruptions, require technical intervention, and slow down business operations. Erica M. Owner, 1 employee. "I would send error codes to their tech team, and every single time, the tech team said they couldn't do anything with the error code." Customizable open-source platform 93% positive reviews out of 55 Most reviewers find open source valuable for cost savings, flexibility, community support, and easy customization. Grace B. Project Manager, 5,001 - 10,000 employees. "Odoo's open-source and free community edition comes with a wide variety of useful apps." Complex and costly payment processes 74% negative reviews out of 85 Most users report payment involves unexpected charges, expensive support, billing confusion, and limited integration with payment systems. Kamal S. Financial Controller, 1 employee. "satisfactory, 20% disappointment as not able to generate Official receipt, payment voucher and journal voucher" Comprehensive business management suite 95% positive reviews out of 40 Most reviewers describe ERP as an all-in-one, affordable, and scalable platform for automating business operations. Nishant T. Sr analyst, 10,001+ employees. "Overall, Odoo offers flexible, modular ERP solution with strong integration and scalability." Challenging upgrade and update process 75% negative reviews out of 56 Most reviewers indicate updates and upgrades are disruptive, time-consuming, and often require technical expertise or costly adjustments. Heather H. Marketing and Communications Executive, 11 - 50 employees. "Major version updates regularly bring frustrating technical bugs to customized modules." ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Odoo includes **Customer Database** and **Real-Time Data**, giving sales teams a central place to store customer records and access current information as deals progress. However, it does not offer **Data Security**. Instead, it provides other important CRM capabilities that reviewers also value, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**), helping businesses organize prospect details, find records faster, and keep customer interactions up to date. Customer Database 3.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Real-Time Data 4.2 (76) 82.89% of 76 reviewers that rated this feature as important or highly important Receive data and information in real time Contact Database 4.2 (82) 52.44% of 82 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Search/Filter 3.8 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Contact Management 4.1 (142) 61.97% of 142 reviewers that rated this feature as important or highly important Odoo offers a centralized and customizable contact management system, letting you segment, tag, and organize contacts for targeted communication. Users think it’s easy to migrate and manage contacts, and value its integration with CRM and other modules for streamlined relationship management. Billing & Invoicing 4.1 (227) 74.01% of 227 reviewers that rated this feature as important or highly important Odoo’s billing and invoicing lets you generate, customize, and automate invoices, handle multiple currencies, and track payments. Users find it efficient, easy to use, and integrated with sales and CRM, but some mention challenges with customization and adapting to specific accounting needs. Odoo 343 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Aging Tracking: Categorizes outstanding invoices based on the amount of time they have remained unpaid - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Quoting: Generate rule-based quotes for clients automatically - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Billing: Setup and send recurring or automated bills - Autoresponders: Create and automatically send premade copy in response to customer messages - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Benefits Management: Record employee's benefit plans and selections throughout career progression - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Odoo’s billing and invoicing lets you generate, customize, and automate invoices, handle multiple currencies, and track payments. Users find it efficient, easy to use, and integrated with sales and CRM, but some mention challenges with customization and adapting to specific accounting needs. - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Bills of Material: Material list of manufacturing parts and associated costs - BOM Creation: Create bills of materials - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Cancellation Management: Allow customers to cancel their subscription remotely. - Capacity Planning: Determine and plan production capacity based on changing demands - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Check Writing: Issue payments to third parties via checks - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Compatibility Testing: Preview how the app will display on multiple device types and operating systems - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Odoo offers a centralized and customizable contact management system, letting you segment, tag, and organize contacts for targeted communication. Users think it’s easy to migrate and manage contacts, and value its integration with CRM and other modules for streamlined relationship management. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Custom Development: Development of custom software, web apps, mobile apps, etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Modeling: Conceptual model of how data items relate to each other - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Debugging: Detect and remove errors - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Demand Forecasting: Forecast customer demand using historical insights and simulations - Deployment Management: Manage the processes involved when making the application ready for use - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Duplicate Payment Alert: Receive an automatic notification when the exact same payment is about to be initiated for the second time - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Enterprise Asset Management: Helps users manage the maintenance of assets; offers reporting to identify areas for improvement - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Expense Claims: Attaching relevant receipts or supporting documents to submit expenses for reimbursement - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Fleet Management: Management of commercial motor vehicles for work-related purposes - For iPad Devices: Operate/access software on iPad Devices - For Metal Fabrication: Software for metal fabrication - For Restaurants: Serves restaurants - For Small Businesses: Designed for small businesses - For Startups: Primarily serving startup companies - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Fuel Management: Monitor fuel consumption and optimize fuel usage - Full Text Search: Search for specific words or phrases within a document or database - Fund Accounting: Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) - Gamification: Games or game-like elements to track progress and reward accomplishments - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - General Ledger: Centralized accounting record which tracks all financial transactions - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Graphical User Interface: A visual way of interacting with an application or operating system using items such as windows, icons, and menus - Historical Reporting: Information, data and reports that are being tracked over time - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Integrated Development Environment: An application for source code editing, compiling, and debugging - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: You get robust inventory management with real-time tracking, forecasting, and barcode integration. Reviewers appreciate its flexibility, ease of use, and support for complex workflows, though some report challenges with large inventories and initial setup for smaller operations. - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Job Management: Manage and track all job information and associated tasks - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Kitting: Group and package individual but related items as one package set - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Live Chat: Ability to chat online in real time - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Manufacturing Planning: Supports the effective planning of manufacturing production based on materials, labor, and machinery. - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Material Requirements Planning: Material requirements planning software manages the scheduling and inventory control for manufacturers. - MES: Manufacturing execution systems focus on quality control in the production process. - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Development: Development of applications for mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Projects: Ability to handle several projects simultaneously - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Percent-Complete Tracking: Level of completion within a task - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Predictive Analytics: Predict future data based on historical data sets - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Price and Cost Calculations: Calculate rule-based prices for a product/service - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Prioritization: Arrange tasks based on the level of priority or urgency - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Product Catalog: Present a catalog of inventory that customers can view - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Production Management: Manage the end-to-end production process for manufacturing operations - Production Scheduling: Plan and schedule the use of production resources - Production Tracking: Track the production of materials and items over certain periods or seasons - Project Accounting: Manage and track financials on a project-to-project basis - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Time Tracking: Measure time to completion or hours worked for projects - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchase Order Reconciliation: Aligns purchase orders with incoming invoices and receiving reports - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Control: Ensure that quality requirements and standards are met across production processes - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Receiving: Manage all receiving processes within a warehouse - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Recurring Invoicing: Generate recurring invoices - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Recurring Payments: Automatic and regular transactions made through a secure online platform at predetermined intervals (monthly, quarterly, etc.) - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Routing: Plan daily routes to optimize employee scheduling and provide directions - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Pipeline Management: This capability helps you visualize, track, and manage sales opportunities through an intuitive pipeline. Reviewers indicate it’s simple to use, integrates well with CRM and inventory, and makes managing leads and deals straightforward, though some desire better out-of-the-box reporting. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Serial Number Tracking: Track and assign specific serial numbers to products - Service History: Track work performed and resources used for past customers, sites, or assets - Shipping Management: Manage and track orders being shipped to customers - Sick Leave Tracking: Track and manage sick leave time - SKU/UPC Codes: Internal and external product tracking codes - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Software Development: Development of software programs - Source Control: Tracks every modification made to source code - Sourcing Management: Negotiate best prices and choose the right vendor for various purchases - Special Order Management: Manage special order requested by a customer - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Subscription Plan Management: Manage the subscription plans of all active members - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: With Odoo’s task management, you can easily create, assign, and track tasks, set deadlines, and organize work visually. Reviewers appreciate its flexibility, integration with other modules, and the ability to boost productivity, though some find customization necessary for optimal usability. - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Technician Management: Oversee technicians and track their assigned work orders - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Traceability: Track and document the history, application, or location of an item or activity - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Training Management: Track employee/learner's progression through training programs - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Transfers/Routing: Transfer queries and organize messages between agents - Transportation Management: Organize and track the physical movement of goods from one location to another - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Version Control: Track revisions and updates made to files and navigate between different versions - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Visualization: Graphical representation of data or processes - Warehouse Management: Manage and track operations and inventory within warehouses - Web App Development: Development of applications that are delivered over the internet through a browser - Web-based Deployment: SaaS, web-based, online deployment - Website Integration: Seamlessly integrates with 3rd party websites - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.2 (1,321) 4.2 Based on 1,321 reviews ## Pricing Value for money 4.1 (1204) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135618/Odoo/pricing/) Standard $31.10 Per User,Per Month It includes: - All apps - Odoo Online Custom $61.00 Per User,Per Month It includes: - External API - Odoo Studio - All apps - Multi-Company Value for money 4.1 (1,204) 4.1 Based on 1,204 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Translate](https://www.capterra.com/p/230852/Google-Translate/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (1193) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (1,193) 3.9 Based on 1,193 reviews ## User reviews Overall rating 4.2 Based on 1,336 reviews Filter by rating Counts reflect reviews available in this feed. 5(704) 4(402) 3(102) 2(38) 1(90) Mentioned topic Recent reviews first, then most helpful Sean N. Product Engineering Specialist Used the software for: 1-3 years ### "Odoo one price for all the apps, brain hurts first month" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 5, 2026 So during month-end closing, all that I did was copy data from file to file hoping I got everything right. Now when a sale is made it creates a new Invoice and drops the stock at the same time, thus reducing the amount of time spent entering numbers into two places. It isn't going to do your work for you and someone will have to spend the appropriate amount of time setting it up correctly. But having all of this information in ONE database is what it is designed to do. Pros So when an approval got stuck, I would be forced to chase down the person who needed to approve it via email or Teams. In addition to streamlining the purchasing process, the stock module is also great. We operate out of 3 separate locations, however, the old system could not accurately report inventory levels across all three locations. Now, using one central database, we may disagree on which number is accurate, but we will only argue about one number. Cons I’m not going to sugarcoat it; I’ve been using this software for roughly 5 months and I still Google what functions are located where, simply because menu items are frequently changed between updates. The “free” “One App” version is essentially designed to get your foot in the door and immediately requires you to upgrade to the next level of service (which costs). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "avoid Odoo like the plague" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 3, 2026 horrible experience. Salesman oversold the capabilities of the self help tools and how it was a useful software for micro companies. Unless you have 10 or more employees and can dedicate one person to spend tens and tens of hours on implementation, stay away. Odoo seems to be set up to attract a customer at a low price, and then force them to spend thousands of dollars on their hourly support as the self help is useless. You will spend multiples more than the initial payment to Odoo. We asked for a refund after only a few weeks due to the salesman's over sell and poor self help tools, but they refused. I tried to reach out to corporate management but they will not respond to communications. They just want the money coming in. The Odoo concept seems good, they just cannot produce what they sell. Pros The concept of integration is good and their initial buy in was reasonable, problem was that the pain starts as soon as you send them the funds. Cons Very difficult to set up and their online tools are useless. We spent tens of hours of wasted time based on wrong information from these tools Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Zachariah B. Data Entry Used the software for: Less than 1 year ### "Odoo works like magic for your Enterprise Resource Planning" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2026 Using Odoo as one single integrated database really streamline the workflow of each project. Odoo was used from everything to contact management; to payroll and billing and as a user the program works perfectly for each task in the project pipeline Pros After experiencing the open-source version, the real value of money showed in the ease of use from using the invoicing for the company's automated bank reconciliations to the sales management system for manufacturing and purchasing. Cons The customer support from Odoo is great in helping how to properly use the software, I find no cons in using Odoo compared to other software in related fields. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Terrible Experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 28, 2026 Terrible experience with this company. Their software is over complicated and implementation process was terrible. They promised it would be an easy to use software while selling however the final product has a terrible user interface. Make sure you avoid the sales executive, Samwise Geida, who will say anything for you to close the deal. Complete crooks, I would not recommend to anyone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 3-5 years ### "A Flexible All-in-One Business Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 26, 2026 Overall, Odoo is a versatile business management platform that brings multiple operations into one place. It helps improve efficiency and organization, although setup and customization can take time to get right. Pros Odoo offers an all-in-one platform for managing sales, inventory, accounting, and projects. Its customizable modules and automation features help streamline workflows and keep business operations organized. Cons Odoo can be complex to set up and customize, and some features require technical knowledge. The learning curve can be steep, and certain integrations may need additional configuration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Justin M. CEO Used the software for: 3-5 years ### "Odoo works with out a single failure" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 I am not receiving phone calls every five minutes to ask if the shipment status has changed yet. I do not waste as much time trying to guess what financial reports are telling me. Pros It was quite amazing for me when all modules were connected and at this point in time I would have expected them to fail right away. Cons Documentation is no better than useless. It took me three hours of trial-and-error to set up multiple currencies using shipping tax rates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kiran R. Senior Consultant Used the software for: 1-3 years ### "A consolidated ERP software that unifies operations across business Units" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 14, 2026 So far, the experience has been good with minor hiccups here and there. The plug-and-play model allows us to add the must have modules first, then based on the usage, other modules can be added later. This flexibility along with competitive pricing makes Odoo a good product in the market. Pros Odoo ERP has really helped me to manage the diverse business functions into a single amalgamated window. Right from picking up the sales lead from CRM and tracking the prospects to invoicing and inventory management, Odoo helps in everything. Cons We faced a technical issue during the integration of one of the modules. The data wasn't flowing in. We tried to reach customer support, but the response was unexpectedly very slow. As new modules are on-boarded, more assistance would be required. Odoo needs to work on this aspect to make it better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Corey K. Sales Director Used the software for: Less than 1 year ### "One system to rule them all, unless you hate modules" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 7, 2026 It is the one location where all of the business exists as opposed to where there were once 6 locations. Before Odoo, we utilized one application to generate quotes, a spreadsheet to manage inventory levels, a third application to send invoices, and often the same part number would be represented differently (three ways), therefore every month someone would reconcile the differences and every month there would be slight discrepancies. If your organization relies heavily upon spreadsheets to operate, Odoo replaces those spreadsheets and delivers on much of that promise. Pros The parts of Odoo that actually help me get things done are the single-database idea (so I don’t have to worry about three separate systems being inconsistent) and Studio. I use Studio to create custom fields or move items around on forms – I created two custom fields within hours to track things that were unique to our company. None of my coworkers are technical; however, they learned the basic ideas of Odoo in a week. It runs in a web browser as well so I can see orders on my phone while I’m away from the office. There’s this awful synth music going on right now and the man sitting behind me has no headphones on during his video conference so I hope my sentence doesn’t fall apart! Cons We’re charged per user each month and for certain Apps. Every time I think “that sounds great,” I find out we need another App. I know of people who made a field in Studio only to have to reverse-engineer it 6 months later. Searching large databases is also slow. They load the entire page first, before allowing me to filter anything, so I just sit there waiting for the spinner rather than performing my duties. Pet Peeve: Each application looks somewhat different. The buttons move around, and even after using the software for 2 years, I still occasionally press the wrong corner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Good software, disappointing consulting experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 5, 2026 My overall experience is mixed. The software itself is very good and has strong potential, but the consulting experience was disappointing. I expected the consultant to bring expertise, understand our business processes, and help us translate our needs into a practical Odoo setup. Instead, I often spent more time and energy trying to obtain clear answers than I saved by using the consulting service. After 25 hours, I did not feel that we had reached a sufficiently concrete or useful configuration for our company. For companies considering purchasing an Odoo consulting package, I would strongly recommend also evaluating experienced external Odoo consultants. The software is valuable, but in my case the official consulting service did not provide enough added value. Pros Odoo is a powerful and flexible software with many useful features. The platform itself has a lot of potential, and even the built-in AI is often very effective for standard questions and basic guidance. I also appreciate the fact that many business processes can be managed within one ecosystem. Cons My main disappointment was the consulting service. I purchased a 25-hour consulting package for about €1,450 after a 15% discount. Unfortunately, I felt that a significant part of those hours was not used for real consulting. In several cases, even for relatively standard Odoo questions, the assigned consultant had to ask internal colleagues for help, and all of that time was deducted from my package. I fully understand paying for the time needed to answer my questions, but I do not think I should also be paying for the consultant's own training time. I also found the approach too standardized. There was very little effort to understand our specific business model and propose tailored solutions. The answers often remained within the most basic standard configuration, without really exploring tools such as Odoo Studio or more suitable alternatives. Even the first hours of the package were partly spent on standard presentations that were not specifically adapted to our company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Makes our team more efficient, saves time, is easy to set up and use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 27, 2026 Makes our team more efficient, saves time, is easy to set up and use, and is priced reasonably compared with other similar products. Pros Many of Odoo's modules are very useful out of the box, without needing customization. The setup is also straightforward. Cons Straightforward setup, ready to use out of the box (no need, or limited need for customization or integrations) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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