# Page 2 | Odoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Odoo the right Human Resources solution for you? Explore 1291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135618/Odoo/reviews --- Odoo 4.2 (1291) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Page 2 - Reviews of Odoo ## Showing most helpful reviews Showing 26-50 of 1291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manuel G. Manager and Software Architect Computer Software Used the software for: 2+ years ### "Wonderful ERP for small and big businesses, great CRM" March 7, 2026 5.0 I have been involved with this ERP for more than 5 years and use it daily in my business and with my customers. Pros Wonderful ERP, for small and big businesses, great CRM, Sales Management, Invoicing, and a big community around the world. Cons Some versions have big structure changes and do not always keep compatibility with custom modules written for older versions. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Alegra](https://www.capterra.com/p/196363/Alegra-ERP/) Reason for choosing Odoo Because the option to customize it in my way and many more modules are available. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) More options, more tools, more modules, better and customizable modules, etc. Review Source VR Verified Reviewer Software Project Manager Information Technology and Services Used the software for: 1-2 years ### "Flexible, Scalable, and Powerful ERP for Growing Businesses" July 16, 2025 5.0 I’ve been using Odoo for over a year to implement and customize ERP solutions for clients in retail, wholesale, food, and service sectors. It’s a highly versatile ERP system that simplifies complex business processes into a clean, manageable flow. The ease of integration between modules like Sales, Inventory, and Accounting has saved our clients both time and cost. Reporting is dynamic, and automation helps reduce human errors. Though POS and industry-specific features need improvement, Odoo still remains one of the most accessible and powerful ERP systems in the market today. Odoo is ideal for SMEs and growing businesses looking for flexibility and control without breaking their budgets. With a skilled partner, it becomes a truly end-to-end solution. Pros Modular and Scalable: You can start small and expand as your business grows. Modern, user-friendly interface – great for non-technical users. Customizable: Almost every screen, flow, or logic can be tailored to business needs. Integrated platform: Sales, Purchase, Inventory, CRM, POS, and Accounting work as one system. Cost-effective compared to other ERPs (SAP, Oracle, Dynamics). Strong community support and open-source flexibility Cons POS customization is not beginner-friendly – heavy JS-based structure makes changes difficult without coding. Lacks out-of-the-box vertical modules for industries like automobile service or real estate. Native direct print support for POS is missing – requires third-party tools or IoT box. Some advanced features require Enterprise version, which may not be affordable for microbusinesses. Review Source RS Rafael S. Dirección de Operaciones Museums and Institutions Used the software for: 1-2 years ### "Vistoso, agradable. EFECTIVO." October 31, 2025 4.0 Tiene módulos o aplicaciones cien por cien gratis. Su módulo CRM gratuito es estupendo. Es muy intuitivo y visual. Pros La infinidad de desarrolladores que hay en muchos países. El precio y la facilidad de integrar aplicaciones propias y externas. Es muy escalable. Cons Tal vez le falte un poco de potencia comparado con SAP pero claro, para una PYME o incluso una empresa de cierto tamaño, es imbatible entre otras cosas por su estupendo precio. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/) Reason for choosing Odoo Muy económico, es de código abierto y dispone de una comunidad de desarrolladores que no tiene casi nadie. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Necesitábamos un software más potente y enfocado a la fabricación. Review Source JB Justin B. System Specialist Events Services Used the software for: 1-2 years ### "waste of money" August 27, 2025 1.0 I'm not recommending this software. Odoo’s numerous technical issues, poor performance, lack of crucial integrations, and slow support have made it a poor choice for our business. It feels more like an unfinished product than a professional business solution. Pros the only good thing about Odoo is it has a lot of modules even for employees appraisal and recruitment. Cons the whole database is slow, laggy and most of the time will not load. email marketing clicks are not accurate and "Scheduled" campaigns does not send on time. no native integration with Wordpress or Webflow making it difficult to track website subscriptions Online support is VERY SLOW to respond Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Odoo promises a complete, all-in-one business management suite. However, my experience with the platform has been a constant struggle against its core technical flaws and a frustrating lack of support. Instead of a seamless solution, Odoo has become a source of daily headaches due to its persistent performance issues and frustrating limitations. Review Source SO Simeon O. Mechanical Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Managing Sales With Odoo Software " September 1, 2025 5.0 It is alway a pleasure working with Odoo cause they have every single tool and features that i need to get tasks done. Pros Odoo is easy to use for creating and designing Websites because it doesn't require coding skills. It is amazing for sales management and Transaction management. If you want to secure you transactions Odoo is definitely the platform you should be using because it allows you to see each and every transaction and this helps you so that no one can steal from you. Cons I don't have any dislikes from my end cause this platform doesn't have issues for starters and for it works fine. Review Source FC Fujimory C. Founder Information Services Used the software for: 2+ years ### "Why I Choose Odoo Over Other Platforms " August 26, 2025 5.0 This platform is cost-effective, the open-source Community version is free, making it highly accessible. Pros Odoo is an all-in-one suite of open-source business applications that integrates a vast range of functions from CRM and e-commerce to accounting, inventory, and human resources into a single, modular platform. For Me this means a lot, i only need to use one platform do all of my tasks without having to change platforms. Odoo has an extensive and integrated ecosystem. Cons Odoo works well and i haven't come across any dislikes or challenges at all while using this platform. Review Source MK Maéva K. Dirigeante Hospitality Used the software for: Less than 6 months ### "Outil trop complexe pour une TPE" January 26, 2026 1.0 Nous avons testé Odoo pour centraliser la gestion de plusieurs gîtes et d’un domaine événementiel. Malgré ses nombreuses fonctionnalités, la solution s’est révélée peu adaptée à une TPE. La migration depuis Airtable est très lourde et entièrement manuelle. La personnalisation via Studio reste limitée pour des besoins pourtant simples, notamment pour la relation client et les automatisations. Le module Rental n’est pas conçu pour la location d’hébergements ou la privatisation de lieux, ce qui impose des développements complémentaires. Odoo est un ERP puissant, pensé pour des PME disposant de ressources dédiées. Pour une petite structure, la complexité, le besoin de code et le manque de simplicité rendent l’outil difficile à exploiter. Le support et l’accompagnement n’ont pas été à la hauteur des attentes, malgré un engagement sur la durée. Pros Odoo semble particulièrement adapté aux PME structurées ayant des processus bien définis et des ressources internes dédiés pour le paramétrage ou un budget conséquent pour un consultant. Cons La solution est complexe à mettre en place pour une petite structure. La migration des données est lourde et peu guidée, la personnalisation via Studio reste limitée pour des besoins pourtant simples, et certaines fonctionnalités nécessitent du code ou l’intervention de consultants. Le module Rental n’est pas adapté à la location d’hébergements. Enfin, l’accompagnement et le support ne sont pas à la hauteur de ce qui est annoncé, ce qui rend l’outil difficile à exploiter de manière autonome pour une TPE. Pas de support fonctionnel. Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Abby](https://www.capterra.com/p/268623/Abby/)[HENRI](https://www.capterra.com/p/208433/HENRI/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Odoo Je pensais qu'Odoo serait plus simple et adaptée à mon activité. Review Source CC Craig C. Director Import and Export Used the software for: 6-12 months ### "A Cost-Effective, All-in-One ERP Solution" July 7, 2025 4.0 Overall, we really like Odoo and believe it offers excellent value for money. The platform brings a wide range of features together in one place, helping us streamline operations and improve visibility across the business. The Odoo team has been helpful, energetic, and genuinely interested in ensuring we get the most out of the system. Their support has made a real difference in our implementation journey. We would happily recommend Odoo to other businesses looking for a flexible and cost-effective ERP solution. Pros Odoo brings all core business functions—such as sales, inventory, purchasing, accounting, CRM, and manufacturing—together in one place. This reduces the need for multiple disconnected systems and streamlines operations. Cons Fragmented Communication: One of the biggest challenges is how Odoo segments communication by object—such as a sales order, invoice, or specific contact. This makes it difficult to view a complete history of interactions with a client in one central place. For businesses with multiple team members handling the same client, this lack of visibility can hinder collaboration and create gaps in service continuity. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) Wanted to bring everything into one spot. Review Source SB Sander B. CEO Marketing and Advertising Used the software for: I used a free trial ### "I tried Odoo so you don't have to" September 12, 2025 1.0 Not great. I couldn't even make the free trial work. It seemed confused if it wanted to be free or wanted me to sign up and I kept going in a circle. Pros Seems like a great idea. Lots of modules that can help a smaller business look like an Enterprise business. I was tired of paying $65 a month to Intuit and $700 a year to DocuSign. There's got to be a better way, right? Cons I talked to a salesperson. I wasn't sure what his objective was other than to get me to sign up for a paid version and sign a 5 year deal. Whoa, Pilgrim! He was a jack of all trades and master of none, meaning he did not have detailed understanding of how the accounting module worked. Basic stuff like split categorization. I told him I wanted the free version to see how I liked the software and then I could move my European susidiary on if it all worked out. Once I clicked the link he gave me I could not figure out how to use the softward and I gave up. Alternatives considered [Akaunting](https://www.capterra.com/p/228993/Akaunting/) Reason for choosing Odoo It looked simple, they have a glizty webpage and support/sales people. The only trouble is the whole thing is build on a pile of sand at the beach. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Save money, simplify vendors and move to a single platform for multiple enterprise systems. Review Source JE Juan E. COO Information Technology and Services Used the software for: 2+ years ### "Muy buen software, flexible y económico" May 26, 2025 5.0 En general es muy buen software, económico, flexible para adaptar a cualquier tipo de proceso, tiene módulos que otros sistemas ERP ni los han pensado o que resuelven con aplicaciones integradas y que mantienen mantenimiento continuo. Pros Flexibilidad para adaptar procesos y experiencia de usuario. Mucha autoomía por parte de los usuarios. Fácil de aprender. Cons Para algunos módulos que pueden ser base, como autoservicio de empleados el licenciamiento se vuelve muy costoso. Alternatives considered [SAP Business ByDesign](https://www.capterra.com/p/77379/SAP-Business-ByDesign/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Odoo Por costos, flexibilidad, soporte, facilidad para hacer ajustes, facilidad para implementación, posibilidad de integrar otros módulos desde la tienda Review Source LF Leonardo F. DUEÑO Farming Used the software for: 6-12 months ### "MUY MALA OPCIÓN PARA EMPRESAS QUE INICIAN - FALTA INFORMACIÓN AL MOMENTO DE ADQUIRIRLA" September 8, 2025 1.0 Creo que es un buen producto pero el fin solo está puesto en obtener un rendimiento tan alto que termina obligando al consumidor a mudarse a otro programa, por los costos abusivos. Pros Ninguna, las pocas ventajas que tiene con respecto a su utilización terminan anuladas por brindar poca o muy poca información al adquirir el producto por primera vez. Cons 1\. En la compra por primera vez no se especifica bien la existencia de dos sistemas en el cual el inicial (sas) termina auto limitando la capacidad del programa obligando a quien lo adquiere a mudarse a otro sistema (sh) que por supuesto cuesta más caro, pero lo peor del caso es que obliga a comenzar todo de nuevo. 2. Tampoco se informa que se debe contratar a una empresa local para operativizar el programa con un costo absolutamente ilógico (dos presupuestos pedidos y ninguno es menor que la compra inicial del programa, con un vencimiento de 3 a 6 meses también con limitaciones, si se quiere adquirir un full para solo 6 meses el costo de la empresa terciarizadora puede superar los USD12.000. Review Source LV Leyth V. Président Publishing Used the software for: 1-2 years ### "Un service au rabais pour le prix d'un 4 étoiles " April 2, 2025 1.0 J'en ai vu des hébergeur, mais jamais on ne m'avait aussi mal traité en tant que client Pros Simple d'accès pour ceux qui ne savent pas coder Cons Un WordPress pauvre et à peine plus ergonomique. De plus je payais du 20 au 20, mais du jour au lendemain ils ont décidé de me faire payer le 1er donc un mois du 20 au 1er pour un mois complet. J'ai porté plusieurs réclamations en ce sens et ils n'ont aucune solution. De plus lorsque je paye le 20 depuis, ils coupent le site plusieurs jours avant cela dans le mois et me facturent des frais en plus parce que c'est moi qui n'ait pas réglé en temps et en heure. Tout le monde s'accorde à dire que c'est injuste, mais on me dit que c'est comme ça et pas autrement. De plus leur service client met plusieurs jours à répondre, le service technique clôture les tickets de bug sans rien faire et sans vous contacter. Bref, vous voulez un site allez ailleurs, il en existe des bien meilleurs et pour bien moins cher Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Odoo Il n'y avait aucune raison particulière. Il fallait faire un choix Switched from [Wix](https://www.capterra.com/p/169007/Wix/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Je voulais simplement essayer autre chose. Je cherchais le modernisme Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "Odoo is a great ERP powerhouse for centralizing data." March 25, 2025 5.0 Odoo has helped us to bring together and unify our students data under one central place making it easy to access them whenever we need to. We have had a very streamlined experience working with Odoo and have seen immersive change on how we managed our students data. It has helped us to achieve our dreams of streamlining our students school life. Pros Odoo has very superior security features that makes it easy for us to keep all our data safe and sound. It offers quality task automations that has allowed us to streamline our routine tasks by automating them. Odoo has a very reliable customer service team who have always been dedicated to support us everytime we reach out to them. Its advanced learning management platform has an intuitive interface that makes it for us to provide our students with e-learning services. Cons Odoo has always stood firm and responded greatly to our needs. We have not found any aspect not to like about it. Review Source VR Verified Reviewer Co-Founder Retail Used the software for: Less than 6 months ### "Solid Software, Broken Promises & Abysmal Support" September 10, 2025 1.0 The software is solid, but the company’s handling of sales, communication, and post-sale support has been the worst I’ve experienced in nearly 50 years of business. I filed complaints with the \[sensitive content hidden\]. I still want to use Odoo because the product itself is strong, but the lack of accountability, transparency, and remedy for a paid service I couldn’t use has left a lasting negative impression. Pros The core product is strong. The modules are well-integrated, task workflows are efficient, and the cloud platform is robust. Navigation is intuitive once configured, and from a functionality standpoint, Odoo has enormous potential for managing sales, transactions, and daily operations. Cons Customer support and sales accountability. I was sold Odoo.sh with written assurances of free migration, only to find out after paying $1,785.60 that my database version (18.3) was not supported on SH. This critical limitation was never disclosed before purchase. For over 50 days I had no access to the service I paid for, was repeatedly handed between teams, and promises of rebates/credits went unfulfilled. Escalation requests to executives went ignored. Review Source vT vibha T. seo Information Technology and Services Used the software for: 1-2 years ### "Powerful ERP System with Endless Customization Possibilities" July 23, 2025 5.0 We’ve been using Odoo for several years in both internal operations and client projects. Its open-source flexibility allowed us to develop industry-specific modules and connectors like WooCommerce to Odoo integration, which we offer via our Prefortune app store. Overall, Odoo gives us the control and scalability we need for small to mid-size businesses looking to automate and grow. Pros Odoo offers an all-in-one solution that scales beautifully with business needs. The modular approach makes it easy to implement what you need, from CRM and inventory to accounting and eCommerce. We especially benefited from the flexibility Odoo gives developers—using it, we’ve even built our own apps like the WooCommerce Connector available on the Prefortune store, which integrates perfectly for real-time sync. Cons The initial setup can be overwhelming for new users, especially when dealing with customizations or third-party integrations. Documentation has improved, but more examples and real-life implementation cases would be helpful. Review Source JF Juergen F. Everything Machinery Used the software for: 1-2 years ### "Refrain from the Odoo nightmare" February 28, 2025 2.0 To date we spent $48,000 CDN on Odoo and implementation. 150 hours from Odoo support did not result in a satisfactory setup. We hired a private Odoo specialist to actually get our books up and running. Odoo was not proficient enough to deal with Canadian tax system. Now we notice huge structural mistakes made by Odoo implementation specialists. No bueno. Odoo does not care. "Pay if you want anything from us" is their mantra. Do not consider Odoo! This will be a regrettable and expensive mistake if you do. Pros One platform for everything. If this works how much time would you save to track from Quoting to Sale to Manufacture to Shipping. What could go wrong?! Cons One platform for everything sounds good but then it just does not give you what you need and want. Accounting is a nightmare. Way to complicated to stay on track. And Odoo Support is the worst on Earth. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Odoo Got it recommended by an analytical engineer who of course would not care about Marketing and Accounting. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It promised to be better. It promised to save time. It promised to reduce mistakes. Review Source Nataliia T. Buiness Development Manager Information Technology and Services Used the software for: Less than 6 months ### "Simple, good for small organisations, but has limited funtionality" March 19, 2026 3.0 Generally it was easy to use, but often we were lacking functionality, when it was coming to structuring the data or when we wanted to have more advanced functions. Pros Odoo is mostly really easy to use, since most of the functions are simple and straight away. No need to long customizing, which makes it a good deal for small to medium organisations. Cons If you need some advanced funtionality Odoo is not the best solution. For large organisations, where you need to work with big amount of data, it makes difficult to clasfy, filter you information on a precise way. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Reason for choosing Odoo We thought this product would be better for it's prrice. But it won't the case Review Source LM Latrice M. Ceo Apparel & Fashion Used the software for: Less than 6 months ### "This platform is a scam and Customer Service are not useful at all" March 4, 2025 1.0 There was a lack of consistency with the communication between the staff members. They did not really want to assist to help you figure out what the problem was because I guess it’s a scam. They were disrespectful, passive aggressive. I no longer wanted to use their services which I really never used it because I was unable to access anything in their portal. They said that there was no problem with their portal, but clearly there was a problem if professional that is skilled in that field was unable to access it as well. All they’re trying to do is take the customers money without assisting them and then they’re trying to scam you to pay a lump sum amount for them still not to assist you. They said it wasn’t in their job description to assist you in learning their platform when I came to the person that is handling my account he kept saying I’m not gonna do it for you, but I wasn’t asking him to do anything for me. I was asking him to help me navigate the portal guide me, give me steps and I took all the steps that they gave me and their portal still wasn’t accessible. This company is not legit. This company does not care about their customers. They just care about getting the money and not assisting the customers and then having attitude when customer comes to them with an issue. Pros This company sold a good story, but could not fulfill what they were actually marketing Cons So this company tries to sell you a $3500 subscription for them to navigate you through the whole thing and they also sell a monthly subscription for $46 and some change. When I asked the person, \[sensitive content hidden\] that was in charge of my account to assist me in getting informed with the platform, he said that that is not in his job description, but prior to that he said if I needed any help navigating the system to contact him. So I called the customer support to see how they can support me and they told me that \[sensitive content hidden\] the person that is in charge of my account was supposed to assist me in navigating and then \[sensitive content hidden\] said that is not in his job description. So I also got a professional to see if they would be able to assist me outside of their company, and the professional was unable to access their program either the apps were not working you weren’t able to access them at all. They’re just there for show I was charged for a second month when I didn’t even access our program ever since they sent me the message saying that there was nothing wrong with it, but if I’m telling them, there’s something wrong with it, I’m not able to access there’s something wrong with their program. So I call back and I speak to the customer support and they said that they couldn’t assist me. They have to talk to another team member in order to assist me. Then I called back and just talked to another customer support and they basically told me that they have a fortune $5 million companies that are working with them and I simply said that does not matter to me. What matters to me is my experience is that I’m having with you and your platform, it is not accessible. so basically they didn’t take any accountability for anything. They basically was just saying oh sorry it didn’t work out for you, but everything seems good on our end which it’s not good on my end if I needed to access the portal for my business so pretty much they said I was not gonna be receiving any type of refund. The customer service was overall horrible. It sounds like they don’t know anything that they’re talking about and it pretty much is a scam. They don’t take any accountability and they don’t connect with the customers thoroughly. They deflect and make it seem like it’s the customer‘s fault that they can’t access the portal when it’s actually their portal that is not accessible. Review Source sS silvio S. Administrateur Retail Used the software for: 2+ years ### "Double TVA perçue" May 24, 2025 1.0 j'essaye depuis septembre 2024 de régler avec eux un problème grave de double perception TVA. tva percue sur l'acompte dans la caisse +tva perçue sur le montant total de la facture . des échanges de mails en permanence sans solution pour un problème gravissime qui leurs incombent. Pros désolé vraiment difficile à dire alors que j'utilise Odoo depuis 2021. pourtant jai horreur du négativisme. Cons aucune personnes vraiment responsables dans cette entreprise, renouvellement même dans les responsabilités en continu. La comptabilité est vraiment difficle à maitriser même pour des comptables. la lecture d'une facture client est incompréhensible si acompte perçu. valorisation d'un inventaire incompréhensible. Review Source ANDREY V. CEO Marketing and Advertising Used the software for: 6-12 months ### "Cost Effective All in One Solution" October 21, 2025 5.0 Pros All in once solution perfect for smaller teams. Easy to manage the different tools and synchronize the workflow. Customer support is very helpful and willing to assist in set up, going as far as being hands on and fixing issues themselves. A highly coat effective solution. Cons I wish there was a feature to payment gate pages, I would like to be able to host an access only page that is not membership access. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: Less than 6 months ### "Don't waste your time with Odoo..." February 8, 2026 1.0 Don't waste your time with Odoo... most people who recommend it are being paid a referral fee... the support is extremely slow and almost non-existent in my experience and the services are slow and difficult to learn... I have wasted hundreds on dollars on Odoo and hope you don't make the same mistake. Pros Nothing... difficult to use and terrible support!!!! I have been building websites since 1998 and trying to work out how Odoo works is so difficult... in my opinion they make it so difficult so you have to hire someone to use it. Cons The software is difficult to work out and use, documentation is poor... it is expensive once you start adding things on and support is terrible. Review Source VR Verified Reviewer CEO Computer Hardware Used the software for: 1-2 years ### "Avis AI2S / ODOO" May 27, 2025 5.0 Je peux intégrer mes appels enregistrés dans Odoo pour former mes équipes commerciales. Le site web est facile d'utilsation. Pros Plusieurs outils dans un seul ERP à prix raisonnable ce qui permet de rester dans la même interface pour CRM, Facturation, et site web Cons Ça demande du temps pour être formé. Mais quand même ça vaut le détours pour mieux l'apprécier après. Switched from [Sellsy](https://www.capterra.com/p/133104/Sellsy/) Solution plus complète avec plus plus de fonctionnalités Review Source VR Verified Reviewer CFO Computer Software Used the software for: 2+ years ### "Stay away - predatory billing practices" February 4, 2025 1.0 Here's the issue every Odoo customer needs to know: Adding users in Odoo (as administrator) increases your bill. Removing users does nothing to reduce it. You'll keep getting charged the higher amount until their support team manually adjusts your subscription. My experience: 1. Removed users (following their documentation exactly) 2. Got charged full amount 3. Contacted support - they promised to fix it but didn't 4. Got charged full amount again next month 5. Support again promised a fix and refund - then went silent 6. Put a temporary freeze on my card after more silence 7. As expected, they attempted to charge the full amount again for the third month in a row 8. Another round with support. Finally adjusted the user count but refused to refund the overcharges citing the "no refunds" policy. 9. Went into ghosting mode and canceled my subscription for non-payment. At that point, they were holding enough of my overpayments to cover 4 months of future service. Let that sink in - this is a b2b service provider who: - Keeps charging you after you remove users - Ignores support requests about billing for months - Uses "no refunds" policy to keep money they shouldn't have charged - Cuts off business customers rather than fixing their mistake This isn't some consumer app - this is enterprise software. For a company selling to businesses, this behavior is completely unprofessional. Save yourself the headache. There are plenty of enterprise software providers who understand how to properly handle b2b relationships. This isn't one of them. Pros Good value when it works (accounting module only) Cons This is the company that will ghost you and terminate your service rather than fix their billing mistake. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Odoo It is more customizable and more suitable for an international business. I also liked their consolidation module. Review Source SA Stéphane A. Responsable Marketing Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Un outil complet" June 25, 2025 4.0 Un gain de temps considérable et une facilité à gérer ERP et CRM. Souvent les logiciel propose des fonctions ERP ou CRM mais rarement les deux correctement Pros Un outil complet une entreprise cherchant à centraliser tout sur un seul logiciel. CRM, ERP, Communication (E-mail, SMS, Sondages) et aussi le SAV Cons Impossible de synchroniser automatiquement l'Email Marketing avec la base CRM. Dommage car c'est un des rares inconvénients du logiciel Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Car il n'y avait pas la fonction ERP dans Zoho. C'était limité à un CRM Review Source SZ Shadenn Z. Gerente General Medical Devices Used the software for: 1-2 years ### "Mala experiencia" April 28, 2025 2.0 Desafortunadamente fue MUY mala experiencia ya que nos mandaron con consultores de México que no entendían la problemática y sistema Chileno. Compramos horas carísimas para adecuar algo que debía ya estar adecuado (no necesariamente a mi empresa pero al mercado chileno). Además, nos tardamos años en poder implementar ya que quienes nos apoyaban cambiaron y no daban seguimiento (se desconectaban 15 días sin respuesta y después nos cambiaron de consultor). Pros Tiene muchas funcionalidades y módulos que se pueden usar en un todo en uno. Además tiene un precio accesible. Cons NO está listo para Chile, aunque lo venden así, NO se enlaza correctamente con el SII, ni salen las facturas y guías como deben salir en el sistema chileno. Además de que no se puede facturar tampoco por el sistema. Y el módulo de RH tampoco está listo. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.