# Odoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Odoo the right Human Resources solution for you? Explore 1291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135618/Wix/reviews --- Odoo 4.2 (1291) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Reviews of Odoo Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews Yatra P Omni AssociateRetail, 10,001+ employeesUsed the software for: Less than 6 months. “Many features like customization, tasks tracking, multiple integration and automation are available which saves a lot of time.“ February 12, 2026 hd hana d CEORetail, 11 - 50 employeesUsed the software for: 6-12 months. “My Odoo database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner) internal account. Because of this, ADG was able to delete my database and remove my access without any authorization.“ November 13, 2025 RP Ryan P Lead DesignerDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl.“ February 28, 2026 hd hana d CEORetail, 11 - 50 employeesUsed the software for: 6-12 months. “No one should be in this situation waking up to see that the fully paid subscription account with database and pos completly deleted without prior notice and althoug im the admin of the odoo shop account. But what i didnt know that the odoo partner i signed with have scamed me and created my odoo shop under there company accouny which is a clear data ownership Violation.“ November 13, 2025 NS Novellynn S FounderConsumer Services, Self-employedUsed the software for: 1-2 years. “On top of that, you can create your own apps, integrate your own tools, and truly make the platform work for you and or your clients.“ October 11, 2025 hd hana d CEORetail, 11 - 50 employeesUsed the software for: 6-12 months. “Data Ownership Violation: Despite paying for a full-year Odoo subscription, my database was never created under my CompanyID.“ November 13, 2025 FC Fujimory C FounderInformation Services, 11 - 50 employeesUsed the software for: More than 2 years. “Odoo is an all-in-one suite of open-source business applications that integrates a vast range of functions from CRM and e-commerce to accounting, inventory, and human resources into a single, modular platform.“ August 26, 2025 DB Didier B Product OwnerGovernment Administration, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Odoo open-source and modular nature brings potential downsides, especially for businesses needing deep customizations, reliable third-party app compatibility, or a system optimized for large-scale operations.“ November 8, 2024 ## Showing most helpful reviews Showing 1-25 of 1291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Micah S. Owner Computer Software Used the software for: 1-2 years ### "The Complete Experience" April 12, 2025 5.0 Pros Completely modular. I can build anything, or find any module I need for it. Cons At times can be very complex for simple tasks. Switched from [EBMS](https://www.capterra.com/p/174005/EBMS/) Needed more flexibility. Odoo gave us what we needed. Review Source NS Novellynn S. Founder Consumer Services Used the software for: 1-2 years ### "Odoo!! Ohh, do? Yes, you should do." October 11, 2025 5.0 My overall experience with Odoo is phenomenal. Everything you need from the start of your vision to your exit plan. If you have multiple businesses or different ventures, you can manage everything as the admin without it interfering with each business. It’s really flexible and lets you organize things exactly how you want. I like to think of it like making a sandwich. Maybe you want bread, maybe you want lettuce instead whatever works for you, it’s all there. That’s the beauty of Odoo: it adapts to your creative vision. On top of that, you can create your own apps, integrate your own tools, and truly make the platform work for you and or your clients. You really can’t go wrong with it. I personally use one account for everything I do, and as someone with experience building and selling businesses, managing warehouses, handling finance, and helping others scale their operations, I need a system that keeps me organized without feeling overwhelmed. Odoo delivers that, especially because of their free trial you get access to the full platform with no limitations. Pros What I love most about Odoo is how powerful and simple it is at the same time. It’s affordable, customizable, and gives you everything you need to run your business in one place. Finances, websites, inventory, employees, task management … seriously it’s all there and fully integrated. And here’s the real secret: it might sound like a lot, but it’s not. You can make it as simple or as advanced as you want. Three steps. Click. Click. Boom. You’re in. Odoo is built for continuous improvement. The easier the system, the faster the results. The world overcomplicates everything, but Odoo gives you clarity. One icon, one login, everything right there. And the support team is solid; they reach out and help you stay aligned so your business flows effortlessly. I use Odoo to manage multiple ventures, and it’s allowed me to help entrepreneurs, startups, and even 100 million dollar companies run with full transparency and confidence. Cons The only downside is that the trial eventually ends! I was like, “D#$n, I knew it was too good to be true!” Honestly, there really isn’t anything not to like about it. Side note: They will let you know ahead of time and help you get the paid version, which is the same version! of course you know they have to pay for the space and whatever else and employees and all that stuff and make it make sense. And a good thing about it is it’s not like the other platforms like when your trial period over all your stuff is locked down and you have to pay for it right then and you can’t access your stuff which causes a domino effect … they work with you and Your stuff is still there and it’s not shut down … 404 Switched from [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) It’s too much going on. It’s not as customizable as you may want it to be and then it was just way too expensive Review Source hD hana D. CEO Retail Used the software for: 6-12 months ### "Odoo subscription account deletion" November 13, 2025 1.0 My experience with odoo can be described in 1 word a nightmare. No one should be in this situation waking up to see that the fully paid subscription account with database and pos completly deleted without prior notice and althoug im the admin of the odoo shop account. But what i didnt know that the odoo partner i signed with have scamed me and created my odoo shop under there company accouny which is a clear data ownership Violation. Pros Online pos system. Accounting and easy to navigate. All features are available in this software it only lacks a good customer service. Cons My Odoo database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner) internal account. Because of this, ADG was able to delete my database and remove my access without any authorization. This situation raises several extremely serious points: 1. Data Ownership Violation: Despite paying for a full-year Odoo subscription, my database was never created under my CompanyID. It was created under the partner’s internal account, which contradicts Odoo’s customer ownership policy. Odoo support didnt show the minimum responsibility regarding this big error and considered it as an inconvenience situation and the only thing they offered is to create a new account and told me to redo the wholework myself again. Since my contract with ADG is paused due to delay in project delivery several times. Alternatives considered [Sage Sales Management](https://www.capterra.com/p/153130/Forcemanager/) Reason for choosing Odoo I thought I'd have a professional program, but it is almost a scam. I paid for a yearly subscription and invested money with an Odoo partner, and they deleted my account with a click. Odoo considers this issue an inconvenience. My subscription is on, but I have no account. Can anyone imagine this error? It is only because I live in Africa that this can happen. If I were in Europe or the USA, I would have sued Odoo and their stupid partner for this deadly error. Switched from [Paradox](https://www.capterra.com/p/191056/Olivia/) I wanted something global and odoo has it Review Source VR Verified Reviewer Dropshipper Business Supplies and Equipment Used the software for: Less than 6 months ### "A simple all in one system for daily business work" December 22, 2025 4.0 After the first weeks, Odoo helps save time every day and reduces manual work. It is a solid tool to manage most parts of a growing business. Pros I like that Odoo puts sales, invoices, CRM, stock, and accounting in one place. It is easy to see all important data and follow each customer from first contact to payment. Cons Setup can be long and hard without help. Some advanced options are not very clear and sometimes the system feels a bit slow. Review Source ES Erik S. CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Odoo Review" July 27, 2025 5.0 My overall experience was great and will recommend this platform for small to medium sized operations. This is a great option for warehouse management. Pros Odoo is very simple to set up, use and manage warehouse orders and inventory items at many different warehouse locations. The customer support is Amazing and always there to assist. Value compared to other platforms are cost effective which makes Odoo one of the go to platforms. Cons It was slightly complexed adding the inventory items to track into each warehouse location, which Odoo could simplify that process it will be one of the fastest systems to get started with. Alternatives considered [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) Reason for choosing Odoo It was the best cost effective solution with the best customer service before seeing any platforms. Switched from [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) To search for a better cost effective solution for smaller business operations. A system not complete and simple to set up. Review Source Alaa J. General Manager Accounting Used the software for: 2+ years ### "The #1 Business Management Solution Worldwide." December 10, 2024 5.0 Pros Odoo’s greatest strength lies in its ability to integrate everything a business might need—whether it’s a small, medium, or large enterprise—into one unified platform. Many applications aim to deliver this concept, but Odoo stands out as the best and most effective in achieving it. It truly is "everything in one place." Odoo keeps up with market trends and requirements by offering regular and consistent updates that ensure compatibility with evolving business needs. For example: Need a website for your business? It’s available. Want an online store for e-commerce? It’s included. Require an inventory management system? It’s there. Looking for sales and purchase management? It’s ready. Need tools for real estate, rentals, or subscription management? It’s built-in. With over 70 applications, Odoo caters to nearly every industry in the world, including: Supermarkets Legal services Construction companies Restaurants and cafes Engineering firms Bakeries Subscription-based software businesses Training institutes Salons Real estate agencies Clothing stores Libraries Fitness clubs Non-profit organizations …and many more sectors, covering every aspect and requirement a business might have. Additionally, Odoo offers flexibility for customization—from adding custom fields and tables to integrating seamlessly with other systems. Its automation features streamline operations, making workflows faster, easier, and less labor-intensive. While it’s impossible to highlight all of Odoo’s advantages in one review, I firmly believe that Odoo is well on its way to becoming the #1 business management solution worldwide. Cons I think the payment providers not available in all counties for online store Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Limited not has all features that all businesses need and the price is so high Review Source KM Kyle M. Streamer Computer Games Used the software for: I used a free trial ### "Not worth the look" June 13, 2025 2.0 I found it to be extremely negative and even after I told them that this is not what I was looking for at all they continued to try to push a sale on me Pros I tried to give this product a real go during a free trial and it didn't suit any of my needs so unfortunately I have to say there was nothing I liked about it Cons It felt too clunky and not very user friendly. Even after discussing my needs with support and following their instructions it was not very good for me Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Odoo A free trial was given to see if the product was for me. Unfortunately it was nit Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Tried to make it so I didn't have to write multiple sheets to get the data I needed, just punch in a few numbers and everything was there Review Source EH Emilie H. Operations and Social Media Manager Computer Games Used the software for: Less than 6 months ### "Small and big business will love this!" September 6, 2025 5.0 Pros I really love how easy Odoo fits sales management in one place. It is super helpful and saves me tons of time! It also offered me an almost instant customer support when I first joined the platform, asked me if I needed anything and lending a helping hand. Cons I didn't like how only one element was free. I mean, I understand they need to earn money somehow, but as a new business I would've liked to try more elements for my small store. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Odoo makes everything easier, it also has a better interface and it is more modern. Review Source Lionel P. Sofware Engineer - DevOps Computer Software Used the software for: Less than 6 months ### "Ultra Paretto Effect : 80% in a few minutes, 20 last in a few days ç" October 24, 2024 4.0 I had 2 experiences : 1) Helped a student to scaffold a blog => OK easy 2) I hoped to scaffold really quickly a simple WebShop for a Volley ball club, based on the free tiers offer. Didn't want to manage it for them. But I quickly understood thant couldn't manage the entire process without a long training. You should provite "simplified worklfow". Pros Service, easy to START a project, in a few minutes, with a few questions, you create a website that SEEMS to fit your needs. Response time of the web interface is really great, that convinced me to use it. The feeling is good at first sight .. but ... Cons Then when you start to dig into the details, it's really hard to setup it. Absolutely not user friendly. Some Workflox / UX designs are juste ... horrible. Setup is spread everywhere in different Apps. You quickly need to dig really deep to understand the product. Only "developer" oriented (I'm a developer) Online documentation is a mess. Seems to be great but is always partally translated (in FR), resulting in "Frenchglish" documentation. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Odoo I expected the free tier to be enough for my use case. So Odoo was cheaper in this case. Switched from [WordPress & WooCommerce Affiliate Program](https://www.capterra.com/p/234543/WordPress--WooCommerce-Affiliate-Program/) Wordpress was too slow. But it was easier to setup. Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 1-2 years ### "Odoo automizes the maintenance management process" January 28, 2025 5.0 Pros Odoo helps us to automize the entire maintenance process with its advance features. Cons Odoo can have a easier to use user interface and offer a better experience in management panel. Switched from [Jolt](https://www.capterra.com/p/146384/Jolt/) Odoo is easier to use maintenance management platform in mobile devices. Review Source FJH Francisco Javier H. Shareholder Real Estate Used the software for: 1-2 years ### "Driving Success: IT Implementation for Small Businesses with Odoo" November 28, 2024 5.0 After a year of collaborating with doo.finance as a partner in Luxembourg, we decided to migrate the IT systems of a multi-company Spanish real estate family office to Odoo. The learning curve has been quick, and the implementation process has been remarkably smooth. We’re now addressing long-standing demands that were previously too costly to resolve with our former system. Thanks to Odoo's all-inclusive approach, we’re effectively covering numerous areas that had been poorly managed in the past. Pros A wide range of features that easily adapt to various types of businesses, offering fast implementation, excellent performance, and outstanding support service. Cons It offers such a vast array of features that migrating multiple applications into a single solution can feel overwhelming at times. However, I believe it's well worth the effort. Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Reason for choosing Odoo More clear and transparent aproach for international groups of companies Switched from [Aqua eBS](https://www.capterra.com/p/211705/Aqua-eBS/) Massive costs for OS licenses and server upgrades although opting for cloud services with predictable recurring payments over time. Review Source AB Aaron B. President Construction Used the software for: 2+ years ### "It runs my entire business." October 29, 2024 5.0 Going on 3 years with it, still liking it. Pros My entire business runs on Odoo. I don't have to try to sync data between multiple apps. Cons The appearance is very utilitarian, it could be made to be more appealing. I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment. You should be able to simplify all of that from just 1 vendor payment screen. Alternatives considered [Yardbook](https://www.capterra.com/p/207272/Yardbook/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Reason for choosing Odoo Lower Cost, a lot more features, ability to customize. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Lower Cost, a lot more features, ability to customize. Review Source RS Rico S. Owner Hospitality Used the software for: 6-12 months ### "Could be the best but hard to understand" October 14, 2024 3.0 I have been extremely excited discovering odoo but do run into roadblocks all the time, which can't be solved without a developer. I currently can't afford one which leads to a half baked implementation. Everything about Odoo sounds simple but turns difficult very fast. Pros Modularity and availability of applications covering a wide range of business functions. Cons \- Difficult to achieve anything that is slightly out of "Odoos way of doing things" - Workflows, as envisioned by the product develepors, are poorly documented. Videos cover how to use the product but not the underlying philosophy/workflow. - Support is hit and miss, sometimes good, sometimes useless. - for a small start up, success packages are very expensive. Some "simple" changes can't be done without hiring a developer. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Nextcloud](https://www.capterra.com/p/161572/NextCloud/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Odoo seemed to be easy to implement and best value for money Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Zoho: difficult and can become expensive fast, disjointed applications, Salesforce: good but very expensive Review Source WQ William Q. Manager Real Estate Used the software for: 6-12 months ### "feedback after 8 months" September 25, 2024 4.0 Odoo is reliable, still fast with a lot of data (lines and scans), granting to have an overall management of data, documents and spreadsheets... - very impressive and enjoyable Still evolving in a good way It lacks a backup local solution, with full access (all modules) even if it's a read-only edition Pros Great possibilities included into Odoo (autocompletion, AI to scan accountancy, documents and data together, bank reconciliation, asset's management, contacts, duplicate detection, seamless year and processes...) All in one solution Odoo still evolves every 2 months and user's feedback are also in sight More customers and suppliers adopt also Odoo AppStore Cons Customized developpment and/or local hosting : fees way too high and too often Online documentation help isn't enough updated (but there are a lot of updated tutorial videos) Importing data isn't very predictable - no documentation about name of recognized columns Export-Import (Odoo to Odoo only) to handle mass data, isn't as easy as teached Some tickets are way too long to be solved (few weeks since the first chat) - and some consultants try to force new sales SMS, VoIP, SIP : fees aren't reasonable ; other inApp services seem not at a fair price No temporary user with read-only default profile (as for inspection - control, like for 2-3 months a year) Currencies (realtime and historical) data, VAT chekcs... shall be centralized into an Odoo buffer for all customers Alternatives considered [Baserow](https://www.capterra.com/p/10006630/Baserow/) Reason for choosing Odoo more enhanced My accountant advices me Odoo Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) no linux server (local self hosted) feature ERP solutions expensive and not so efficient Review Source KBD KAZIM BURAK D. Director Import and Export Used the software for: 1-2 years ### "Overall views" December 10, 2024 5.0 Can be better integration with DATEV. Datev reports doesn't work at all. Pros I like that all parts of business integrated, Its perfectly running. Cons There is no integration with Ebay platform directly at online versions. There is a connection but doesn't work at all. That is important bcs we need to use several 3rd party software Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[lexoffice](https://www.capterra.com/p/182953/lexoffice/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Odoo Pricing policy was perfect. B2B e commerc options were perfect. Switched from [lexoffice](https://www.capterra.com/p/182953/lexoffice/) Webshop and web site integration options, Review Source VC Valerie C. Storyteller Publishing Used the software for: 2+ years ### "Odoo A Game-Changer for Integrated Business Management" September 6, 2025 5.0 Odoo is intuitive and pleasant to use. The clean design and logical workflow have led to high adoption rates among our team. Pros Odoo is cost-effective compared to the combined licensing fees of Salesforce, NetSuite, QuickBooks, and a separate e-commerce platform, Odoo is a bargain. Odoo is simple to use and it is the best for sales management. Cons The customer support is not always supportive. They are slow to respond and their answers sometimes are not helpful. Review Source kK karanja K. Managing Partner Law Practice Used the software for: 2+ years ### "Odoo's Excellence In Website Creation & Designing With Zero Coding Skills " July 18, 2025 5.0 Odoo doesn't require the user to have coding skills to build a well functioning Website for they do all that for your without coding skills. Odoo has modernised how things used to work from the analogue fashion of having to have skills to create Websites to Digitalisation of Web-creation through one touch of a button. Pros Odoo is a nice Website builder platform that i find to be really easy to use and one with a user-friendly interface. Cons Odoo lacks nothing at all. I tend to find this software rather easy to use for Web creation and designing. I don’t have problems with the platform. Review Source FK Francis K. CEO And Chief Brand Strategist Professional Training & Coaching Used the software for: 2+ years ### "Am Always Happy Creating Websites With Odoo" March 8, 2025 5.0 Odoo does not require coding skills at all to create websites and that's why am amazed with it. Pros Odoo is easy to use for creating and designing websites. It has a clean and intuitive interface. It simple to implement Odoo and start using it. Cons I haven't found any dislikes with Odoo for the long period I have been with them. Review Source EAJ Esami Allan J. Web developer Information Technology and Services Used the software for: 1-2 years ### "Three years of experience with Odoo software." August 6, 2025 5.0 Honestly Odoo is a brilliant tool it has a very friendly user interface. Pricing is affordable even by small businesses. Pros The product has reliable customer support services. Practicality of the tool in terms of pricing and userbility. Effectiveness in transaction management Cons The product has really helped us task workflow management and sales management. I have nothing against the software. Review Source VR Verified Reviewer Poject Coordinator Package/Freight Delivery Used the software for: I used a free trial ### "Worst ERP Experience Ever — Avoid Odoo Dubai" July 29, 2025 1.0 Extremely disappointing. After over 6 months of back-and-forth with their Dubai team, not a single functional module was delivered. Every time they claimed something was ready, we’d test and find bugs immediately. This was only for the HR module — we never got to implement more advanced features. A complete waste of time and money. Pros Honestly, nothing. The experience was full of delays, poor communication, and technical errors. Even the standard HR module was full of bugs. Cons Lack of expertise, zero accountability, and no customer support. Every promised deadline was missed, and they completely ignored our complaints. The Dubai branch in particular was extremely unprofessional — they refused to refund us or even respond properly. Review Source MU Mariano U. Managing Partner Investment Management Used the software for: 1-2 years ### "Odoo is a financial solution like no other, the new gem in town." April 1, 2025 5.0 My experience with Odoo has been fruitful. I highly recommend. Pros Odoo is awesome and highly customizable and it's pricing is very fair. It also provides seamless integrations. Easy to use and with it's excellent features enables fast processing speed. Very outstanding services you don't want to miss. Cons Odoo offers a free version at least let's appreciate that. Review Source CES Carlos E S. Operations Director Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Oddo is recomendable to other companies like us" November 21, 2024 5.0 Overall, it's good! But I'm worried about new changes in the latest version to come, which will generate tablets on the shop floor, the need for reconfiguring the hardware, and the need for new training for the personnel to get to speed while producing simultaneously. Pros \[sensitive content hidden\] has been expedited in his accurate responses. Problem is fixed and we learned how to handle this issues Cons There were constant changes in the account manager, we were receiving no responses from the person who already left and the new person in charge was starting to be present. A time gap in between left us with no responses from this important role Review Source JK Jon K. Managing Director Accounting Used the software for: I used a free trial ### "HARD TO USE -> DOCS completely OUT OF DATE + ARROGANT EMPLOYEES!" June 23, 2025 1.0 Buyer beware!! If this is how they treat potential customers who give real feedback, hate to see what they do with paid customers who will have a hard time switching out once they've invested in the platform. Pros Lists a lot of robust features and company has been around. Says they are a one-stop shop that can integrated all aspects of your business. Cons Horrible arrogance!! After signing up for a trial, received a phone call from Account Rep to check up on me. As soon as I started giving him negative feedback on my initial experience (documentation was COMPLETELY out of date - Support had to send me a totally different workflow to get basic task of connecting bank accounts set up) and the fact that I was concerned what else might be out of date...he flippantly said that their docs are often outdated and that's just how it is....then HUNG UP on me mid-sentence (if line disconnected, I'd assume he'd call me back - but never did). Review Source JB Jeb B. Project Manager Publishing Used the software for: Less than 6 months ### "Odoo, going well but slowly " February 4, 2025 5.0 Overall the experience has been great. We've been super happy with their offering. We're trying to switch our business over to them and it's taking longer then expected but working well so we're satisfied. Pros It's simple and easy for everyone from our young employees to the ones who struggle with technology. Cons Their customer service is a little slow to respond to our requests and yes we are a paid customer paying for their time. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We were just experimenting and testing Zoho. Review Source LR Luciano R. CTO Industrial Automation Used the software for: 2+ years ### "Odoo is perfect for my SMB for many years, highly recommend!" October 19, 2024 5.0 I use it since Odoo 6. It evolved over the years. Since it is a very horizontal business application, not all modules are very mature. I suggest to start with few modules, set your business workflow around those few modules and slowly install other modules as required. Keep in mind that too many modules with customizations and integrations can be harder to test for version upgrades. Pros Although I use vanilla Online version, it is great to know that Odoo is very customizable. I also like that it can be integrated to other applications in my company via the Web API, so it is very extensible. Also, the data models used internally are perfect for my services company, specially the timesheet entries that convert to cost in the analytic accounting, an essential feature that allows us to know if a project is profitable or not. Cons Default reports could be better polished or customizable, or maybe I didn't study further how to customize. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.