# CartStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CartStack the right Marketing Automation solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135635/Zoho-CRM/reviews --- CartStack 4.8 (28) [View alternatives](https://www.capterra.com/p/135635/CartStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CartStack Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AM Alissa M Marketing ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing about CartStack though is their customer service. When we changed webmasters, we inadvertently broke some of the CartStack tracking.“ June 10, 2021 SK Scott K Vice PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “This software was easy to install on our eCommerce platform, and allows us to reach out to customers with abandoned shopping carts, letting them know that by buying direct, they'll receive superior service while helping to keep prices down for everyone.“ March 17, 2021 BG Brian G PresidentConsumer Electronics, 2 - 10 employeesUsed the software for: 6-12 months. “The value we get from our investment is very high and Cartstack out performs pervious abandoned cart recovery solutions that we have tried.“ March 16, 2021 SK Scott K Vice PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The CartStack team offers a solid product at a reasonable price.“ March 17, 2021 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luis P. Ticketing, Admissions, and Sales Manager Performing Arts Used the software for: 6-12 months ### "No-Brainer service. Great Support! Amazing product. " January 10, 2025 5.0 The Service is great, the product is amazing and simple to use. It's a no-brainer. Pros It is super easy to use and allows you to set it and forget it. The Support is AMAZING if you run into a snag or have any questions. Cons Really, nothing; I wish we had known about it sooner. Review Source CT Courtney T. Vice President of Customer Experience Construction Used the software for: 2+ years ### "Give CartStack a try! You won't regret it!" September 24, 2025 5.0 Very easy to use and launch campaigns. I tell everyone I meet at conferences to reach out to you guys and get set up. Pros The ease of integration with the Unilog platform as well as the support! Campaigns are easy to design. Cons Nothing! We've experienced fantastic results since launching our campaigns! The ROI is worth every penny and resource invested. Alternatives considered [CIMM2](https://www.capterra.com/p/8560/CIMM2/) Reason for choosing CartStack I don't remember. I'm just taking up space to meet the minimum. I can't remember who else we looked at. Review Source MO Mark O. Account Manager Hospitality Used the software for: 6-12 months ### "A Great Start (if it works with your booking engine)" December 18, 2018 4.0 We've seen great recovered revenue, the support has also been prompt as well. Pros If the tracking all works correctly and there's ample traffic to your booking engine - the results are phenomenal! Cons There are a lot of tracking issues with various booking engines. In certain cases, it simply does not work. Review Source TS Thomas S. Owner Research Used the software for: Less than 6 months ### "Review after 1 week with CartStack" August 4, 2024 5.0 very positive so far, I look forward to channeling more prospects through our CartStack follow up cadences. Pros Easy Setup, great email template editor and has already produced for us in the first week. Cons Great platform, not a lot to dislike. Installing the code without a developer is a little tricky but not impossible at all. Alternatives considered [Opensend](https://www.capterra.com/p/10015708/Opensend/) Reason for choosing CartStack pricing and features. email editor is very intuitive as well Review Source JB Jennifer B. Director of Audience Development Entertainment Used the software for: Less than 6 months ### "Great Addition to our Re-targeting campaigns" March 19, 2024 5.0 CartStack was easy to set-up and continues to work well as our cart abandonment tool for our Dinner Theatre and I have recommended it to several other Dinner Theatres recently. Pros The ease of set and let the automation do the work is the best feature. In an online e-commerce world, the statistics about cart abandonment numbers was staggering. We have successfully used the CartStack tool to re-target those customers that abandon their cart and recapture some of that revenue. Cons We are still working on increasing our data driven marketing mindset. And with that mind-set, the google analytics are not tracking as accurately as the CartStack dashboard and so just aligning our tracking information will take some more work. Reason for choosing CartStack CartStack was the best option for me as it was a set monthly subscription fee and not a commission-based fee. This feels better as a business, and we are able to pull this into our marketing budget in a more consistent manner. Review Source VR Verified Reviewer General Manager Wholesale Used the software for: 1-2 years ### "A strong tool for a specific purpose" March 19, 2021 4.0 We use it to generate abandoned cart emails automatically, and it captures lost sales. We only send one email per cart, but it has more advanced features we have not yet tried. Some do not seem to apply to our industry, as we're B2B, but others are of potential interest to me. I like that they are offering new features over time, that extend the potential uses for the tool. For example, they just added call tracking, so we will be able to see how many phone calls are generated from the abandoned cart emails directly. Pros I like that it is effective. It automatically generates abandoned cart emails, and it captures lost sales. It is generally simple to use. Cons HTML editor is frustrating. It's not as flexible as I’d like. I either have to go in cold turkey with my own HTML code, or use provided templates - but then it’s hard to edit their template HTML. Can only use the WYSIWYG editor, rather than go behind the scenes to make HTML edits. Some of our product titles have dimensions, including apostrophes to designate inches, and the characters after the apostrophes cannot be displayed inside our CartStack emails. So, some of our products come across as "18" or "22", which is frustrating. Reason for choosing CartStack I was not employed here when the tool was selected, but I was told by my colleagues that CartStack is the best at abandoned cart emails! Review Source Response from CartStack March 25, 2021 Thank you for the feedback. In regards to our email editor, the best way to edit the HTML of any of our drag & drop templates is by first choosing your base template, and then switching over to the HTML editor to customize it however you'd like. If you'd like to reach out, we'd be happy to show you how this works. :) Ramon K. Online Marketing Director | Business Develoment Consumer Goods Used the software for: 2+ years ### "A must for any ecommerce website!" December 19, 2018 5.0 Overall, our experience with CartStack has been nothing short of phenomenal. Their support is friendly, their tool is easy to use once setup. They are constantly adding features and I would hesitate to say the exact numbers but we consistently recovered well over six figures a year since we have started with them so the results speak for themselves! Pros Even though we had a little bit if trouble getting it set up, once we did, we have never look back. What do I like the most? Easy, the money that we recover each month! They care about their customers, listen their feedback and are constantly improving the tool. I woulds say that they way they run their business is an exception to the rule compared to most other software companies, especially the very large ones. Cons It was a little tricky to set up but it was worth the trouble as it runs on code instead of plugin which helps our CMS run smoother. Review Source David J. D. Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Affordable cart recovery tool with A/B testing" December 9, 2019 4.0 We needed a cart recovery tool that did more than the out of the box shopify build. This was a great solution and one that was driven by ROI not by blanket costs. Pros The best part of this tool was working with the client success manager, they made onboarding SO easy. A close second was the ability to A/B test our emails and the nice dashboards. Cons The tool could have a better feature set but every few months it seemed like they rolled out a new feature. Review Source VR Verified Reviewer Customer Success Manager Hospitality Used the software for: 6-12 months ### "Good if it Works" March 27, 2019 5.0 The support was relatively quick and engaging, nice to have them attentive to challenges. Pros If it works well with your website or booking engine then you get crazy good ROI. Cons Implementation can be problematic, it really depends on the website/booking engine. Review Source Brady W. General Manager Retail Used the software for: 6-12 months ### "Positive Experience for Converting Web Traffic" December 20, 2018 5.0 Pros The concept/execution has been great at reaching out to customers, especially in our industry (textbooks). Cons Design of emails seems pretty simple -- would love the ability to edit more/put in images and custom colors. Review Source JL James L. CEO Retail Used the software for: 6-12 months ### "No brainer... pays for itself, and increases sales - what more can you want??" September 7, 2021 5.0 Excellent and Im not getting paid to say this, give credit where its due, and its to them. No doubt. Pros Intergation went smooth, any questions I had were MORE than promptly answered, basically, if you have any type of email marketing, to not have this is simply a foolish decision. Most that do not get it, just don't want extra monthly fees, but, when you see the results after Month 1, you cant deny what this is. Just stay priced well and keep up the excellent work and we are more than happy! Cons Nothing, the email templates were updated, constantly new things rolling out, not one issue, how can you have an issue with more business??? Reason for choosing CartStack Na Review Source Response from CartStack September 8, 2021 Wow, thanks so much for the kind words, James! We love that you've had such a great experience. :) SF Sharon F. Innkeeper Hospitality Used the software for: 1-2 years ### "Great return on investment!" March 16, 2021 5.0 This is so easy to use, and after the first time someone books a room with us as a result of the CartStack emails, the cost for the entire year is paid for. The reminder emails, combined with the offers we include with the follow up emails, does help to secure customers who may be on the fence. We will continue using this for as long as we are in business! Pros As an Innkeeper, what I like most is that I am notified that week to see how many potential customers were reached out to, and how many decide to make a reservation and what the dollar value was. It's a constant reminder that CartStack is doing its job! Cons I probably haven't used the software to its fullest capacity, so am excited to look deeper to see if there are additional ways to encourage potential guests to move through the booking process. Review Source SK Scott K. Vice President Hospital & Health Care Used the software for: 1-2 years ### "Simple Way to Bring Back Clients" March 17, 2021 5.0 The CartStack team offers a solid product at a reasonable price. It has more than paid for itself, and allows us to give our clients a little more product information to aid their purchasing decisions. Pros This software was easy to install on our eCommerce platform, and allows us to reach out to customers with abandoned shopping carts, letting them know that by buying direct, they'll receive superior service while helping to keep prices down for everyone. Cons The editorial dashboard for customizing emails is a bit weak in terms of its capabilities. It would be great to have a more intuitive WYSIWYG editor to match our branding in the emails that are sent. Review Source Response from CartStack March 22, 2021 Love the feedback, Scott! Thanks for allowing us the opportunity to help you bring back lost clients. :) JL Jim L. owner Consumer Goods Used the software for: 6-12 months ### "Very pleased customer" November 1, 2021 5.0 With the help of CartStack we have been able to grow our sales and now we want to implement it on one of our other website. I look forward to seeing that site take off... Pros Honesly, I never realized how many customer would visit our website and they just leave.... now we make many more sales simply by offering a discount code. Cons There is nothing I don't like. If I need help, its easy to ask Adam for a hand. Review Source aH adam H. CEO Financial Services Used the software for: 1-2 years ### "Great software and support!" February 7, 2022 5.0 Pros Seamless integration and affordable with awesome support staff! Cons No cons. A lot of future abilities I wish came online faster. Review Source Response from CartStack February 10, 2022 Love the feedback, Adam! So happy to hear you've had a good experience. :) MV Maria V. General Manager Retail Used the software for: 1-2 years ### "Easy to use, inexpensive and a revenue generator" February 1, 2022 5.0 Pros The software is very easy to implement and the email design templates are simple. Cons There really isn't one, but if I have to fill his out, then I'll say Automation. (Auto export of new leads to our mail list) Review Source Response from CartStack February 3, 2022 Love the feedback! Thanks for allowing us the opportunity to help you recover lost sales. :) NA Nick A. Marketing Manager Construction Used the software for: 1-2 years ### "Performs well and support is 2nd to none" May 21, 2021 5.0 Overall we've been really pleased with CartStack. We've seen some great returns, and they are always on hand if we need any support. Pros First of all the support involved in getting everything set up correctly was SUPERB. All of our questions were answered, and \[SENSITIVE CONTENT HIDDEN\] and the customer support team worked closely with us to get an implementation working exactly as we needed it. The software itself is excellent, setting up email templates is easy, and the analytics are brilliant. Cons We can't really say that there's anything we don't like about it. Review Source CA Christopher A. Director of Technology E-Learning Used the software for: 6-12 months ### "A great way to capture lost sales" March 17, 2021 5.0 Its been great and CartStack has worked amazingly well to recover order. Pros Cartstack was super easy to setup. You create an account online, create one of the several reminder type of campaigns , and the paste in the code into your website. It was really way easier then I thought it would be. The online stats are amazing and let you know right away how your doing. Cons We had some minor issues at first would the software not catching people who ordered, or timing out when they used a payment off site (like paypal). Support was great and adjusted all sorts of things behind the scene to fix it. Review Source Response from CartStack March 19, 2021 Thank you so much for the kind words, Christopher. We're so happy you've had a great experience. AM Alissa M. Marketing Manager Hospitality Used the software for: 1-2 years ### "Great Customer Service" June 10, 2021 5.0 It's giving us an extra "touch" to prospective guests, helping us close the sale. Pros It's great to be able to track the revenue that abandoned cart emails generates. The best thing about CartStack though is their customer service. When we changed webmasters, we inadvertently broke some of the CartStack tracking. Even though our webmaster was very slow to follow up and implement a fix, CartStack reached out over and over to see if we had fixed the problem or if there was anything they could do to help. They were paid whether this worked or not, but they wanted to know that their product was performing as expected. Cons Nothing! Haven't found any drawbacks yet. Review Source Response from CartStack June 14, 2021 Thanks so much for the feedback, Alissa. :) Love helping you guys recapture lost reservations. DJ Debbie J. Owner Sporting Goods Used the software for: 1-2 years ### "Fantastic Customer service" March 24, 2021 5.0 I enjoy working with the Cartstack crew. When I have a question someone gets back to me within a few hours and is friendly and helpful. I would recommend Cartstack to anyone! Pros I love the friendly email sent to potential customers to finish their order. Cons I have no complaints with Cartstack, the products are explained and customer service helps you implement them on your system. Review Source aY afshin Y. CEO Retail Used the software for: 1-2 years ### "Improved Our Sales!" March 16, 2021 5.0 very friendly and helpful customer service. Pros We have seen a return of abandoned carts and increased our sales! Cons I kind of set it up and it's on auto-pilot, so not sure if there's anything I don't like in particular. Review Source Response from CartStack March 19, 2021 Thank you for the note, Afshin! It means a lot to us to know you've had such a good experience. BG Brian G. President Consumer Electronics Used the software for: 6-12 months ### "Fantastic way to recover abandoned carts" March 16, 2021 5.0 Pros Cartstack was very easy to implement as it had an existing integration with our eCommerce software provider. The value we get from our investment is very high and Cartstack out performs pervious abandoned cart recovery solutions that we have tried. Cons I have no criticisms at this time, the solution is excellent. Review Source Response from CartStack March 19, 2021 You're too kind! So glad to know you've had such a great experience, Brian. SM Spencer M. Director Printing Used the software for: 2+ years ### "Good value Great service" March 16, 2021 5.0 Excellent- customer service team particularly \[SENSITIVE CONTENT HIDDEN\] is responsive and very helpful Pros Works in the background converting customers who wouldn’t otherwise purchase Cons Could do with more consistency around information about larger abandoned carts - I have something in place but could work better Reason for choosing CartStack Recommended by my web developer Review Source Response from CartStack March 19, 2021 We appreciate the note, Spencer. :) Thanks for allowing us the opportunity to help your business grow. TH Tracy H. Owner Retail Used the software for: 6-12 months ### "Cart Recovery Software for Online Retailers" March 16, 2021 5.0 Good experience so far. Happy with CartStack Pros Easy to set up and navigate. Offers several options to capture website visitors and shopping cart abandonments. Cons Prior product I used was a fixed monthy rate. So, I had to get accustom to the percentage based pricing structure for CartStack. So far, so good though. Review Source Response from CartStack March 19, 2021 Love the feedback, Tracy! So glad you're enjoying CartStack so far. MB Maggie B. Marketing Manager Wine and Spirits Used the software for: 6-12 months ### "Easy set up and generates revenue effortlessly" March 16, 2021 5.0 Great rep to help us set things up. Great customer service. Pros Easy set up, works great, and without any effort has generated $1000's of dollars worth of lost revenue! Highly recommend. Cons Lack of creativity options in the templates. Reason for choosing CartStack pricing. Review Source Response from CartStack March 19, 2021 Thank you for the kind words, Maggie! Similar Products Featured