# Page 3 | Kixie PowerCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kixie PowerCall the right Auto Dialer solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135636/Kixie-PowerCall/reviews --- Kixie PowerCall 4.6 (294) [View alternatives](https://www.capterra.com/p/135636/Kixie-PowerCall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 3 - Reviews of Kixie PowerCall ## Showing most helpful reviews Showing 51-75 of 294 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM John M. Director of Marketing Construction Used the software for: 1-2 years ### "Kixie is a great tool for small businesses to save time." May 23, 2022 5.0 Great - Did what it needed to do allowing me with quick follow-up with leads - Saved time with VM drops and SMS follow-up. Easy to get notifications on new messages Pros Kikie worked very well allowing me to quickly move on and leave Emails, SMS and VM drops on new leads. This saved valuable time for me to do my other responsibilities. Cons The price point gets higher than others when your organization grows - Great for small businesses below 10 Reason for choosing Kixie PowerCall The ability for VM drops were high. I was able to contact many more leads quickly and follow-up with SMS which lead to more responses Review Source AB Arliegh B. Co Founder Marketing and Advertising Used the software for: 1-2 years ### "Kixie is Awesome!! -AB" September 13, 2021 5.0 Pros Kixie allows for a seamless process of making calls and tracking information. I am able to cold call a massive amount of clients with the ease of storing their info and seeing how to improve day in and day out. Tracked calls, call recordings, voicemail drops, etc. all made my life easier. Cons One thing I think can be improved upon is the functionality. From time to time the software glitches and is very slow. Review Source MM Manoj M. Manager Market Research Used the software for: 2+ years ### "Kixie review" August 4, 2022 5.0 It has really been amazing and gives complete satisfation with respect voice clairty and connectivity. Pros The call barging is smooth and the connectivity is really good with proper voice quality Cons The cost is on higher side when we compare with go auto dial also skype. Review Source Response from Kixie August 22, 2022 Hi Manoj, thank you for taking the time to share your feedback. We're glad to hear you're satisfied with Kixie and happy with the clarity and connectivity of calls! EA Enrique A. Agent Support Representative Real Estate Used the software for: 1-2 years ### "Kixie, a phone system hero that we all need! " January 18, 2023 5.0 My overall experience with Kixie has been phenomenal since day 1. Kixie will truly listen to your company's needs and expectations. Kixie will strive to make the consumer experience so much better. Pros I personally love that calls round-robin to the next available rep. Cons Nothing. I love Kixie, it's the best ever! Switched from [Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/) The company made the switch because Twilio sucks. We learned about Kixie and it's the best decision that the company's made so far! Review Source JB Jason B. General Manager Hospitality Used the software for: 1-2 years ### "Ok Product, Terrible Customer Service" October 20, 2021 3.0 It's been really bad, I will not be renewing and I am unhappy with the customer service. I tried on several attempts to reach out to them and resolve the issue, however they have a strict no refund policy and apparently don't care if you are satisfied with the product or not. You also can't turn off auto renewal at all, I had to write them explicitly telling them NOT to renew my subscription - because they will just automatically charge you their annually fee without any advanced notice. I really am not happy with this product. Pros I can send text messages to potential clients. Cons The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not offer the functionality I was hoping for. So after 8 days, I decided that having an extra user was not going to work out for me, however I was charged in advance for a year and there is no refund for a user I will not be using. Reason for choosing Kixie PowerCall I chose it because of Hubspot integration, but there are a number of other options. Review Source JS Jon S. Business Development Internet Used the software for: 6-12 months ### "Look no further - The best VOIP dialer is Kixie" October 14, 2021 5.0 Pros This product is easy to use, and integrates well with other software. Customers service is quick to respond when asked questions/for help. Cons Occasionally there can be a 'lag' from the time of initiating a call, and when the call actually starts ringing. Review Source TC Thomas C. Marketing Coordinator Marketing and Advertising Used the software for: I used a free trial ### "The Best Softphone Service I've Used" February 17, 2021 5.0 Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform. Pros The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates. Cons Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[Readymode](https://www.capterra.com/p/136728/Readymode/) Reason for choosing Kixie PowerCall Mostly for pricing reasons or because Kixie properly and fully integrates with our CRM right out of the box. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) The ease and functionality of local presence is what drew me initially to Kixie. We haven't made the full switch yet, as we're still in the trial, but I have really liked what I've seen so far.. Review Source MB Mike B. Operations Manager Tobacco Used the software for: 2+ years ### "Kixie PowerCall" June 9, 2020 5.0 Pros Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it. Cons If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail. Review Source Response from Kixie June 18, 2020 We will be adding MMS to the mobile app in the future! LD Luis D. Advisor Real Estate Used the software for: 1-2 years ### "Greatest dialer you can get." November 16, 2022 5.0 I am a user. I have been using this service for over a year in the real estate business, it has been awesome, we can listen to recordings and it's well known that what is not measured cannot be improved. Pros This dialer has been a game-changer for us. We love the calling and texting system. Cons Nothing. Some bugs here and there, but everything gets resolved quickly. Review Source Arnold K. Développeur logiciel Wholesale Used the software for: 6-12 months ### "Un bon choix comme logiciel de téléphonie" August 21, 2023 4.0 Pros Ce que j'apprécie le plus , c'est qu'il s'intègre facilement avec notre CRM.De plus, il est facile à utiliser et la configuration s'effectue très rapidement. Cons Certaines des offres sont limitées et ne sont donc pas adaptées à des personnes qui voudraient juste tester quelques fonctionnalités Review Source Gina B. Sales Manager Financial Services Used the software for: Less than 6 months ### "Great! Highly Recommend!" May 12, 2021 5.0 We are using Kixie as a training and development tool to increase sales velocity. We also use it as a way to increase contact rate with our prospects with the local presence feature. Pros We were specifically looking for a dialer with a local presence, also texting, and the ability to listen to calls. Kixie checked all the boxes. The system is very easy to use - which made getting the team on board simple. I sat through a demo with hubspot and they didn't have what I needed, and kixie came recommended. I loved they were able to give us a free trial so we could test it out and see how we liked it. Our sales rep at Kixie helped my team with set up & was available to answer any of their questions. Cons Kixie has all the features we need. We considered a video conference software, however, most of our team doesn't run presentations so we wouldn't have a need for video conferencing. Integration was very simple. the team currently used their cell phones, so it was a simple as connecting hubspot in the settings. set up took 2 minutes per user max. Reason for choosing Kixie PowerCall We decided on kixie because of the value we received. They had literally everything I was shopping for, and I appreciated the free trial. The trial really gave us the opportunity to see the impact this has in a positive way for our revenue growth. Review Source Luis Jorge G. Channel Account Manager Environmental Services Used the software for: Less than 6 months ### "The best in the business" December 30, 2021 5.0 Extraordinary and easy to use i love to work with Kixie, I really think I make a 100% improvement in my efficiency Pros Easy and quick to start using and to see the results you really want in your job, efficient and reliable, the best in the business. Cons No cons for my part but i think that a software like this can always improve Review Source AT Alec T. Marketing Director Construction Used the software for: Less than 6 months ### "Great Phone Solutions to integrate with Pipedrive CRM" December 5, 2019 4.0 I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company! Pros I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions! Cons Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) They didn't integrate with our current sales CRM Pipedrive, other than that I have nothing negative to say about Ring Central and their services/support. Review Source Response from Kixie June 11, 2020 Thanks for your feedback about desk phones. Our solution is meant to be completely cloud based, but we will work with our IT team in regards to better desk phone programming. SS Sarah S. Senior Account Management Consumer Services Used the software for: 6-12 months ### "Makes it happen!" June 13, 2022 4.0 I would say a 7/10 Pros I do like how it easily integrates my CRM and works well in clarity and connectivity. The call recordings are a nice feature to go back and listen to for reminders or training of sales techniques. Cons The new updates made are necessary but sometime interfere with the productivity and flow function of my workday. The last update cost me many hours of technical support with known bugs in the release. I do not like the amount of refreshing that must occur to connect to my Pipdrive and I find it really frustrating that I lose at least on call per day. Typically its when I'm answering from the app. Review Source DW Dane W. Account Manager Information Technology and Services Used the software for: 2+ years ### "Great platform " July 8, 2022 5.0 Pros I love the fact that it is so easy to use and setup. Cons No complaints so far. Overall a great tool for making those important business calls. Review Source Response from Kixie August 10, 2022 Hi Dane, we're glad to hear you're enjoying Kixie! We are happy to have you as a customer, and appreciate you taking the time to share your feedback. Have a great day! JH Jeremy H. Business Development Real Estate Used the software for: 2+ years ### "Must Try - Been using over three years and constantly gets better" June 19, 2020 5.0 Our office is extremely satisfied with the software. Everyone is multi-tasking and we couldn't be more pleased. Must demo if you are still shopping. Pros It's extremely beneficial of connecting with our current CRM immediately after a call. I am able to recap everything important and anything missed. Cons In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating. Lately, updates are down overnight which avoids downtimes. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Kixie PowerCall Our team needs to "dial for dollars" or as others say "smile and dial". It was easy to be distracted with Microsoft Teams. Keep it simple (KISS). Productivity is a benefit. Review Source JT Jonathan T. Digital marketing Specialist Building Materials Used the software for: 6-12 months ### "Integration and Automation" January 5, 2023 5.0 Overall Kixie Powercall performed well and we are satisfied with it as the replacement of the previous system. Pros I really liked how Kixie was able to integrate with our CRM and also provided a like of automation tools to help our salesteam work efficiently. Cons Some of the configuration/reporting should be more customizable Review Source CR Craig R. Manager Real Estate Used the software for: Less than 6 months ### "Power Dialling an extensive database" August 5, 2022 4.0 Overall, Kixie has been great and is helping us to accomplish our ultimate goal. I manage a massive database of 30k+ prospects, and utilizing the power dialler feature has allowed the team to churn through the list very effectively. On the support side I've been working with \[SENSITIVE CONTENT\] and he's been amazing! A huge help at customizing and optimizing the tool to fit our specific needs. \[SENSITIVE CONTENT\] is extremely knowledgeable and always very quick to respond to any inquiries. I work with many vendors and account managers daily and \[SENSITIVE CONTENT\] is top of class, sincerely. I appreciate everything you've done for us \[SENSITIVE CONTENT\]! I truly appreciate you, thank so much Pros Affordability, simple deployment, ease of use, ease of on-boarding, excellent reporting and analytical features, excellent on-going support and account management Cons The tool is a bit buggy at times, but this has improved significantly in just a few months. Kixie is great at deploying numerous app updates and patches to resolve any issues. Reason for choosing Kixie PowerCall I chose Kixie due to the reasonable price point per user Review Source Response from Kixie August 10, 2022 Hi Craig! Thank you for sharing your candid feedback. We are always glad to hear how Kixie has helped businesses and individuals achieve their goals. Thank you for continuing to choose Kixie for your business calling & texting needs! EA Enrico A. Customer Service Manager Information Technology and Services Used the software for: 1-2 years ### "Best Call Center Solution For Business " February 12, 2024 4.0 Pros I like the automatic call distribution The software comes with great features as a call center It is affordable and makes sales ennoblement easy Cons Has all the features we need and even more. No complaints Review Source EL Evelyn L. Operations Manager Marketing and Advertising Used the software for: Less than 6 months ### "Easy and good dialer." February 15, 2022 4.0 Good, but it didn't resolve what we were expecting, and we needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it. Pros It was easy to deploy and use. The local presence feature was ok. Cons Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it. Alternatives considered [Aloware](https://www.capterra.com/p/179188/Aloware/) Reason for choosing Kixie PowerCall Easier to deploy. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Local presence feature. Review Source MH Mari H. Office Manager Construction Used the software for: Less than 6 months ### "Kennedy Painting Feedback" December 21, 2022 5.0 The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!! Pros Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it! Cons I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!! Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing Kixie PowerCall Way better integrations with Hubspot! Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Kixie is more advanced Review Source JB Justin B. TSE Information Technology and Services Used the software for: 6-12 months ### "Kixie Review - TargetCRM" August 26, 2022 4.0 Overall, I would recommend this to any future prospect. Pros Really like that it syncs w/SFDC, helps me better manage my time Cons Like that it pushes my calls to Teams, but hate that there's a delay in the call when talking to customers. Reason for choosing Kixie PowerCall Kixie was what other coworkers were using when I came on to the team. Review Source Response from Kixie September 6, 2022 Hi Justin, thank you for sharing your review. It's good to hear that the SFDC and Teams integrations are making your job easier and helping you connect with more prospects and customers. If you're experiencing a delay on calls, this may be due to your wifi configuration, or another setting such as a firewall. If you reach out to support@kixie.com, we'd be happy to help resolve this so that your calling experience is as smooth as possible! RB Rudy B. Sales Associate Tobacco Used the software for: 1-2 years ### "Rudy's Kixie Review " June 10, 2020 5.0 Love it, we used to use another call software and it would drop calls like a Dallas Cowboy receiver drops footballs, but in came Kixie!! and saved use from having that awkward call back to the customer explaining why the call keeps dropping. So in conclusion, If you are not working with Kixie you are not working officiant. Thank you, Pros it is inter-gradable with our main software, keeps track of your calls and notes. Its not just for calls, there is a text message option available, which makes it super easy to stay in contact with your customer for quick questions. Love Kixie, couldn't recommend it enough to other companies. Cons once in a while there are some bugs, but the kixie team is quick to resolve that problem with software updates. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage was horrible and dropped calls like a Dallas Cowboy receiver Review Source SM Scott M. BDR Human Resources Used the software for: 1-2 years ### "Kixie review " September 19, 2022 5.0 Overall great experience with the platform Pros Easy to use, good integration, and features work well Cons Overall satisfied with the product - it does what it’s supposed to do Reason for choosing Kixie PowerCall Good support, good pricing, great features Review Source Response from Kixie September 30, 2022 Hi Scott, thank you for leaving a review. We're glad to hear that you're satisfied with the Kixie PowerCall platform. Have a great day! JS John S. Business Development Manager Construction Used the software for: 1-2 years ### "Features and Benefits Galore" November 10, 2020 5.0 Our business is 80-100 employees and we've had Kixie for about a year and a half. Great back end customer support for those rare time it's needed. It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions. We continue to find new features and benefits the longer we've had it. Pros Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable for each team member. Cons Not really, they continue to take the feedback and work on improvements. Such as sending text images and integrating with custom modules. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Kixie PowerCall Pricing and fit Review Source Similar Products Featured ## Related categories [Auto Dialer](https://www.capterra.com/auto-dialer-software/)[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.