# eZee Reservation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eZee Reservation the right Reservations solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135676/eZee-Reservation/reviews --- eZee Reservation 4.5 (120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Reviews of eZee Reservation Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews ND Nikhil D Front deskHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The reservation process is very easy and it’s really well organised layout“ February 7, 2025 AK Athidthan K Reservation OfficerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “It's easy to make mistakes aswell when updating rates/prices via eZee Chanel Manager because of the function of "Rate including tax" . If the user forgets to select this function the rates/prices which displayed on OTAs are wrong.“ November 29, 2022 KM Kevin M DirectorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The portal features and accessibility on my mobile device.“ November 30, 2022 KM Kevin M DirectorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The software is not as intuitive as it should be. “ November 30, 2022 SM Sudip M Research ProfessorEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I found eZee Reservation to be an incredibly convenient and user-friendly software for hotel bookings.“ March 2, 2023 KM Kevin M DirectorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The product is average and could be better in ease of use.“ November 30, 2022 Sh Saddam h Chief AccountantHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Over all all the features are very good.“ September 27, 2022 NE Ntewak E Hospitality ConsultantHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Paying for the software was not easy too.“ November 29, 2022 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Issouf J. Agile Consultant Used the software for: 6-12 months ### "A holisitc application covers everything needed for a small to very big hotel." May 13, 2018 5.0 Consolidation all channels from where we were getting business. Adopting new technology there by getting more business / occupancy ratio increased. Pros I have been user of Ultimate version. one of the application is The software provided by this company is very easy to use and it has many functionality. I like the functionality of house keeping and many reports for effective day to day management. The service provided by Cloud Developer is worth noting. He provided 24/7 365 days excellent service from the date we were in contact with him. He helped us to quickly go live with minimum down time. Always available when needed over phone, email, online web-chat and also on whatsapp. very impressive and satisfied as a ezee customer. Cons In the Stayview, when i hover on a reservations, i would be nice to see the reservation details instead of clicking on it to see. Review Source Response from Yanolja Cloud Solution May 22, 2018 Hi Issouf, thank you so much for such an amazing review. We're lucky to serve a customer like you, and glad to know that your revenue has increased because of adopting our technology. You can get the reservation details if you hover on a small arrow which is shown on a reservation on Stay View. Your account manager will guide you well for this. For any suggestions or feedbacks, you can always write to us at cm@ezeetechnosys.com. Regards, Team eZee. NE Ntewak E. Hospitality Consultant Hospitality Used the software for: Less than 6 months ### "Review" November 29, 2022 5.0 Hotel Mgt Pros The fact that it is cloud based and the ease of use Cons Integrations - Getting other softwares to be integrated to it. Payment in other currencies.Paying for the software was not easy too. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing eZee Reservation It had other features that cloudbeds did not have. Review Source Response from Yanolja Cloud Solution December 20, 2022 Hi Ntewak, Thanks for your valuable feedback. We are glad that you chose eZee. Moreover, we want you know that eZee has open API to make integration possible with third-party software. You can have a check more here - https://api.ezeetechnosys.com/ Besides, eZee Reservation can be integrated 100+ software, https://www.ezeetechnosys.com/marketplace/all.php?item\_category\_name=Online-Hotel-Booking-Engine In case of any query, please reach out to you account manager or our support team, they will guide with the best solution. Regards, Team eZee PL Pareen L. Co-Founder Hospitality Used the software for: 2+ years ### "Bad support, overcharged in billing, wrong bills" March 9, 2019 1.0 Worst experience ever with any software company. The software is really buggy but their team was good and supportive about 3 years ago when we used their software at our first hostel. But last one year has been bad because they have been consistently trying to overcharge us. Pros The software is decent. There are tons of bugs but the support team solves them over a few days most of the times. Cons Billing and payments is their biggest problem. They have been trying to overcharge us. They tried to bill us for the bookings that were void in January 2019. After our email, they changed the bill amount. Now in March 2019, they have again re-issued an invoice based on our bookings that were No Shows or Cancelled. Support hasn't responded on our queries for 4 days now but we keep getting "reminders" to pay up. This never happened with us before but I think this is their latest way to make money. Some invoices have a 30 days due date, some have 15 days due date. These things just change as per their whims and fancies. They send invoices without the company's legal entity name. They change the legal entity name without any verification of whom they have signed the contract with. Billing should be in the name of the legal entity that they have the contract with. But just email their team and they will raise a bill for Disney if someone told them so. Staff (account manager and billing team) changes every few months. The new person doesn't know anything that happened with previous team. They say 24x7 support but it is not. Only call center employees with limited understanding of their own product are available at night or on weekends. They cannot solve any bugs, just raise tickets and wait. Review Source Response from Yanolja Cloud Solution April 9, 2019 Hi Pareen, We apologise for the inconvenience caused to you while dealing with our support team. Billing is an ever evolving process, and we're sure even you will agree with it. The change in legal entity was not immediate, and we believe we had informed all our customers beforehand. However, we regret the inconvenience caused to you during the process. We wished the process could go smoother with your utmost co-operation. Regarding the bugs in the software, it is the standard process of any organisation to solve things in an easy manner. We'd request you to keep patience as per the minimal turn around time required for any issue to be resolved. We're sure that with co-operation from both ends, this can turn very fruitful. Other than this, we're always open to suggestions at cm@ezeetechnosys.com. Regards, Team eZee. ND Nikhil D. Front desk Hospitality Used the software for: Less than 6 months ### "Love the software " February 7, 2025 5.0 It is very easy, convenient and productive way, the constructed and it is very enjoyable while working with reservation process Pros The reservation process is very easy and it’s really well organised layout Cons To Be honest, there is nothing that I can think about to dislike or any negative scenario that I can write Review Source MD Manjunath D. partner Hospitality Used the software for: 2+ years ### "Review of Ezee Reservation" June 20, 2024 5.0 Pros Flexibility in changing from one website to another, Correctness of rates and availability inventory being forwarded and no over bookings. Cons nothing much to complain, we are happy with the product Review Source VR Verified Reviewer General Manager Hospitality Used the software for: 6-12 months ### "Peace of mind for a Hotel" October 5, 2022 5.0 It's very easy my whole team is very happy to work with easy Pros It's a best software for hospitality sectors Cons Best software for hotels best team for support and sales Reason for choosing eZee Reservation Nothing alternative no compare Review Source Response from Yanolja Cloud Solution October 7, 2022 Hi, Thank you for this great feedback. Keep spreading the word around :) Regards, Team eZee SM Sudip M. Research Professor Education Management Used the software for: 2+ years ### ""Discover the Benefits of eZee Reservation for Easy Hotel Bookings" March 2, 2023 4.0 My overall experience with eZee Reservation was very positive. The software was incredibly easy to use and allowed me to customize reservations, make payments and access marketing tools with ease. The dashboard was also an invaluable tool for understanding my hotel's performance. Pros I found eZee Reservation to be an incredibly convenient and user-friendly software for hotel bookings. It makes the booking process effortless, with customisable templates for creating reservations, easy payment methods, and integrated marketing features to help you reach new customers. Cons While the software is comprehensive and user-friendly, I found some minor issues with the customer support. The support staff are friendly, but sometimes their responses take a while to come through. There have also been a few instances where the support staff did not have the most up-to-date information about the software. Review Source Response from Yanolja Cloud Solution April 4, 2023 Hi Sudip, Thanks a lot for an amazing review. We are so glad that you find eZee Reservation perfect fit for managing bookings. Regarding support, we have a dedicated team working 24\*7 to provide unabated support to our customers. However, we appreciate your feedback. we request you to write us on cm@ezeetechnosys.com for more suggestions. Regards, Team eZee Chetan R D. Partner Used the software for: 6-12 months ### "A Must for any Hotel to operate all Hotel function and day to day activities smoothly." May 11, 2018 5.0 Able to keep track of daily activities irrespective of having to remain present at the property. Especially the night audit report system ensures error free operations and enables the hotel staff as well to understand and deliver guests needs in a better way. Pros Ezee Reservation system helps and enables a hotelier to maintain complete information of the reservations, in house guests , receipts expenses, and above all allows the Hotel to keep it's regular patrons updated on ongoing and future promotions. Cons There is still scope of improvement in a few arreas so as the the experience of check in and check out can be speediated. Review Source Response from Yanolja Cloud Solution May 23, 2018 Hi Chetan, we're excited to see your amazing feedback to our software and services. To speed up the check-in process, you can set up minimal mandatory fields to enter guest information. Whereas for quick check-outs, we have an option to perform express checkouts easily. You can either watch our DIY video tutorials on our YouTube channel to get an idea on this, or contact your account manager to help you out. Regards, Team eZee. Mohamed Irushan W. General Director Used the software for: 6-12 months ### "Ezee seems to be the only software out there with prompt response " January 17, 2018 5.0 Pros everything seems to be pro just a few issues with the system which is not a biggi would definitly rescomend Cons just the system is online, if possible to have a installed system which can operate both ways if the internet connection is down it could preform the operation plus syc with the cloud when it get back online, i guess its also not a con as these days internet is not so difficult to get per say it goes down we could login from the phone and do it!! Review Source Response from Yanolja Cloud Solution January 25, 2018 Hi Mohamed. We are glad to hear from you. I hope all your issues with the system have been solved by our customer support team. If not you know how to reach them on our 24x7 live support portal. You can always write to us on cm@ezeetechnosys.com for any further concerns. Regards, Team eZee. Natalia A. Owner Hospitality Used the software for: Less than 6 months ### "eZee is by far the best company " August 28, 2017 5.0 Easy to use, comprehensive and super friendly staff. Pros I love all the features, super easy to use, comprehensive and the guys at customer support are just amazing. There is nothing they cannot do for you and then some. Nothing negative whatsoever. You would be hard pressed to find any other like this. We feel lucky to discover eZee. Looking forward to working with them. Review Source Response from Yanolja Cloud Solution August 30, 2017 Thanks for this amazing review Natalia! It is delighting to hear that you are happy working with us. We too look forward to work with you for eternity :) We¿ll definitely make remain at your service with best of our technology. Stay in touch and say hello to us at cm@ezeetechnosys.com. Best regards, Team eZee. VT Varun T. Tech Lead Hospitality Used the software for: 2+ years ### "Good" January 18, 2018 4.0 Pros All the eZee products are easy to use and eZee reservations is not different from them. The setup of the booking engine and updation of the rates and other information is quite good Cons The revenue management part can be a little better also the reporting can also be improved. Also, there are few OTA's it's not connected to, so that also can be improved. Review Source Response from Yanolja Cloud Solution January 30, 2018 Hi Varun. Thanks for the review. We request you to provide us further inputs on how we can enhance revenue management for you. Also, we can add new OTAs as requested (subject to integration support from the OTA) and customize reports for you. We request you to reach us for the same on our 24x7 live support or write to us at cm@ezeetechnosys.com Regards, Team eZee. MF Manoj F. Operation Manger Used the software for: 2+ years ### "User Friendly" July 19, 2018 5.0 Rates Update , Cash Bar Insert Pros Easy To Learn for new comers , easy to use this system and no need to spend long time to train this system Cons Some times little slow , and stuck , and please do the system updates on mid night time because you doing afternoon its was busy time Review Source Response from Yanolja Cloud Solution August 30, 2018 Hey Manoj, we are delighted that you are happy with the functions of eZee Reservation. About your cons, we would surely check the matter of slow run from our end, but we insist that you check with your internet operator from your side. As far as the updates are concerned, from now on, the updates will be done on zero stand-by time with zero disturbance. For any query regarding this, please contact your account manager. Regards, Team eZee DB Darshan B. Head of Sales & Revenue Hospitality Used the software for: 2+ years ### "Best Hotel Software" April 2, 2019 5.0 Ezee support team is nice and helpful 24\*7. They always try to implement new things to the software as the industry require. Pros The software UI very simple and nice. It very easy to operate. Cons Nothing all seems to be fine. All bugs are always fixed. Review Source Response from Yanolja Cloud Solution April 10, 2019 Hello Darshan, Thank you for your review. We promise you to keep imparting our best services. Regards, Team eZee KC Kumer C. Manager - Reservation Used the software for: 2+ years ### "Online Support is nice, improved our business after using this. I found outer phase comfortable to u" June 7, 2018 4.0 Pros Interface, Service & Exceptional Online Support 24\*7 makes our work easier. Reservation panel makes work easy also. Cons Pricing in comparison to others. Manual trainer should be present to help us instead of online training always. Review Source Response from Yanolja Cloud Solution June 18, 2018 Hi Kumer, thank you for your review. We do quote our pricing as per the industry standards, apt for properties like yours. Regarding the need of a manual trainer, you can request for onsite implementation services at cm@ezeetechnosys.com. However, our 24x7 support team is always there at your beck and call. Regards, Team eZee YE Yuyun E. Support Computer Software Used the software for: 1-2 years ### "I am satisfied" March 27, 2019 4.0 Pros They are friendly and helpful. We can contact them 7/24 hours. Cons They need to remember all the issue that happen and not solved yet. Review Source Response from Yanolja Cloud Solution April 9, 2019 Hello Yuyun, We're glad to know that you're satisfied with the functions of eZee Reservation. We promise to keep providing our best services. Sorry for the inconvenience caused to you. Please tell us about your problems at cm@ezeetechnosys.com or contact our 24x7x365 live support. We assure you to solve all your problems as soon as possible. Regards, Team eZee. MI Mohamed I. Operations Manager Hospitality Used the software for: 1-2 years ### "This is the most easy software I have ever used so far" May 11, 2018 5.0 It's easy to train our staff to the software Pros Mostly I like the software as we can customize the user id to make some fields as compulsory, and in few clicks we can make a reservation Cons As an administrator id user, cannot change past dates reservation or the names and some other profiles of the customers, which you can give rights to the administrator users. Review Source Response from Yanolja Cloud Solution May 29, 2018 Hi Mohamed. We're super happy to see your feedback here. From what we understand, your account manager has solved this issue for you, and you're able to perform needful operations. If you have any more queries, please get in touch with your account manager or our 24x7 live support. Regards, Team eZee. sB sarwar B. owner Hospitality Used the software for: 2+ years ### "Helpful and supportive staff" July 28, 2016 4.0 Dear viewers, We ave been using this product since two years of now and we have hardly faced any inconvenience.whenever we were suppose to make any of the changes, any of the available staff listen with patience and have good profession to deal with. I recommend ezee technosysis to everybody. Review Source Response from Yanolja Cloud Solution August 5, 2016 Hi Sarwar, Thanks for your recommendation. We are gratified to hear that all is going on well with your property. Though, if you require anything from our side, you know we are always available at your service. :) MF Mohamed F. General Manager Hospitality Used the software for: 6-12 months ### "It has the features that are most necessary for a booking engine." June 7, 2018 5.0 This software made the reservation and booking very convenient. Pros The option for creating different customizable package and the detail statistics reports showing different kinds of reports are something that I like the most apart from many other features. Cons Cannot notice something that I dislike about this software yet. Only wish if possible to make little more user friendly to use all those features that are available with this software. Review Source Response from Yanolja Cloud Solution June 18, 2018 Hello Mohamed, Thank you for this review. We're glad to know that eZee Reservation has made your reservation and booking process more convenient. We're constantly striving to make our products more user-friendly, and you'll be able to witness that with time. Do continue sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee NB Nataly B. GM Used the software for: 2+ years ### "This was easy set up and implement system in our hotel, the same as now working with it" November 18, 2017 5.0 Pros Interface, its have channel manager and actually everything what you need to automate work in the hotel. very easy and nice looking, have a lot of possibilities, 24 hours life support Review Source Response from Yanolja Cloud Solution November 25, 2017 Dear Bryndalska, It¿s great to hear from you! Hoping that your business is running really well and making benefits with eZee solutions. :) Many Regards, Team eZee! SP SWAPNIL P. FINANCE MANAGER Hospitality Used the software for: 1-2 years ### "User friendly" June 7, 2018 5.0 HELPFUL Pros As compared to other software, it is easy to use. Reports/business transaction are very well placed & gets data required properly. Cons The main problem we are facing is when we run a promotion. Require wider scope to run the promotions. Review Source Response from Yanolja Cloud Solution June 18, 2018 Hi Swapnil, we're happy to know that you find eZee Reservation easy to use. We suggest you to contact your account manager regarding your concerns about the promotions. They'll surely help you with it right away. Thank you. Best Regards, Team eZee S Suhag Hotel Manager Used the software for: 1-2 years ### "Great Products " May 23, 2018 5.0 Pros ezee booking engine is easy to use and quick update ad very fast load in all devices good support also Cons front end is very good and also packages and promotion easy to update with single click also support also quick Review Source Response from Yanolja Cloud Solution June 8, 2018 Hi Suhag, we appreciate your positive feedback for eZee Reservation, and our support services. We¿re sure that eZee software are working best for your business. In case you're stuck anywhere, reach out to our 24x7 live support team. Best Regards, Team eZee. VK VISHAL K. HOSPITALITY BUSINESS Hospitality Used the software for: 6-12 months ### "NA" April 8, 2019 5.0 Pros Software is good enough . Pro is that making task easy. Cons We have not find any cons yet with software. Review Source Response from Yanolja Cloud Solution April 22, 2019 Hello Vishal, Thank you for your feedback. We are glad that eZee Reservation is working very well for you. We promise to provide you with our best services. If you have any suggestion regarding our solutions or services, please send them to us on cm@ezeetechnosys.com. Regards, Team eZee bS brenden S. manager Hospitality Used the software for: 6-12 months ### "The best hotel software , very ezee to use. Best customer support , 24\*7 helpline, best senior staff" July 16, 2016 5.0 Have been using this software form past 6 years , this product is very easy to use and is extremely fast Pros The guys in call centre are very helpful, Mr.Benziman and Ms.Nilam are the best when it comes to problem solving . Cons nothing to sayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy Review Source Response from Yanolja Cloud Solution July 16, 2016 Hi Brenden, We can¿t begin to express how much we feel delighted on reading a feedback that proves that our hard work is paying off. Mr. Benjamin and Ms. Nilam are overwhelmed to read their mention in this section. Thank you so much. Keep writing to us. Regards, Team eZee JK Judy K. Director Used the software for: ### "Good for simple website" March 25, 2016 4.0 Quick and easy to setup. Quite comprehensive promotions. Does not allow multiple cancellation policies or combination of manual and automated payment options. Do not have options to include tours. Review Source Response from Yanolja Cloud Solution March 28, 2016 Dear Judy, Your thought is indeed credible! Thank you for the review. Relating to your outlook, when a guest tries to book a room, chances are that he/she would be unaware of the booking process. Integration of an automated system offering combination of two payable options can make it even more difficult for the guest to understand and flow of process. Thereby, we keep our system simple enough to ensure that you don¿t lose any bookings owing to confusing process. Regarding your comment to include tours, we do provide a solution for the users to create packages in our system. In case, you require any assistance with the configurations, please feel free to contact your account manager; or drop us an e-mail on: \`cm@ezeetechnosys.com¿ Regards, Team eZee VS Vishwajeet S. CRS Hospitality Used the software for: 6-12 months ### "Easy to use , easy to update,easy understamd" June 8, 2018 4.0 Easy to use easy to understand easy to update easy to cancel easy to ammended Pros Easy to update rates, easy to Handle OTA, Inventory,Easy to cancel Reservations,Easy to ammend or cancel the bookings Cons Every thing was working perfectly No comments or least part about this software...... All perfect Review Source Response from Yanolja Cloud Solution June 18, 2018 Hello Vishwajeet, we appreciate your kind words about eZee Reservation. Keep sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.