Who Uses This Software?

eZee Centrix is used by properties having 5 rooms to 1000 rooms. Our modular pricing allows flexibility and better user experience may it be Hotel, Motel, BnB, Resort or Chains


Average Ratings

156 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • eZee Technosys
  • www.ezeetechnosys.com
  • Founded 2005
  • India

About eZee Centrix

eZee Centrix Hotel Channel Manager is an integrated solution for managing hundreds of OTA's and GDS from single location. It also has direct interface with eZee Booking Engine and eZee Cloud PMS as well as eZee On-Premise PMS. It has features like 1. Single-point dashboard for managing all your distribution channels 2. Instant automatic update across all channels 3. Yield management, 4. No Overbooking, 5. Maintain rate parity without any effort 6. Monitor your competition with rate spider


eZee Centrix Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management

eZee Centrix Reviews Recently Reviewed!


Very good product for hospitality sector

May 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We wanted to have a product to manage our hotel but due to lack of understanding what we need and what software we need to choose we delayed in implementing a software for many years. However one of my friend recommended this ezee Centrix, and we took a plunge and established business relationship with ezee. Till date they met each and every requirement for our hotel needs. I believe they have many functionality in Centrix and i am using may be 20-30% of them. As we are a small organization, they are certain tasks still done manually. I believe this solutions is even useful to big companies in hospitality as well as for small & medium companies. over all I am very satisfied. The staff is also very good in looking after their customers. We have been allocated a Cloud Technical expert to our account, who helped us to quickly deploy the sofware through out our organization in a phased and quick manner. Without his contribution we would not have used this software to the maximum of its capacity.

Cons: Very sophisticated but still easy to understand and manage. In an organization it needs to be deployed and trained well to use it to the maximum of its potential. Overall very good product.

Overall: Return on Investment.

Vendor Response

by eZee Technosys on May 23, 2018

Thank you so much Issouf for sharing your experience of using eZee solutions. It feels great to know what an effective role our solutions are playing in simplifying your operations and giving you your desired ROI. Keep exploring and keep sharing your feedback with us. In case you're stuck anywhere, you can always reach out to the technical expert assigned to you. Regards, Team eZee.

Best Channel manager we have used till now.

May 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. User-friendly

2. Fast

3. Accurate

4. 24*7 prompt support

5. Support staff is friendly & easy to contact

6. The bulk update feature is better than others

Cons: 1. Many of the functions are not available in new extranet

2. It is very difficult to move from new extranet to older one & vice versa.

3. Ezee must also start a partnership with some of the payment gateways for easy configuration for booking engines.

4. There must be an option for separate rates for breakfast, Lunch, Dinner, AC/ heater, Sight

seeing, Railway station pick up & Drop & such other extra chargeable services on booking engine. We had this option in our older channel managers.

Vendor Response

by eZee Technosys on May 30, 2018

Hello Naved, thank you for your kind words. To address your cons, we can definitely assure you that we're making the product more user-friendly for you with new features coming up everyday. We have ready integration of our booking engine with several payment gateways, which makes the booking process easier. Do share your requirements and queries with your dedicated account manager, and they'll provide you with the best solution. Keep sharing your feedback at cm@ezeetechnosys.com. Regards, Team eZee.

The best hotel software , very ezee to use. Best customer support , 24*7 helpline ,

Jul 16, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The customer support are very helpful , their training is very good . It helps to to get the software easily to handle e

Cons: The best part of this software is , the customer care guys are very helpful and cooperative ........ Mr.Benjamin Lakdawala was the best person form ezee software , his training has helped many hoteliers to handle the ezee software smoothly.

Overall: Better then any other software , very eZee to learn ....... eZee to use..... Client friendly..... its awesome

Recommendations to other buyers: The best software in hotel industry .........................................................................................!!!!!!!

Vendor Response

by eZee Technosys on July 16, 2016

Hi Brenden,

We are glad that you found the training and the customer support up to the mark. Our first priority has always been the satisfaction of our guests. We are glad to know that we are on the right path. We conveyed your thoughts to Benjamin and clearly he was overjoyed. Keep writing to us. Thank you so much.

Regards,
Team eZee

Overall it's a good system.

Feb 20, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Full control over everything we need to do, albeit you need to be a rocket scientist to use all of it.

Cons: You need to integrate all of it into 1 system with 1 login. I never know where anything is, so it wastes a lot of my valuable time. Ezy Front; Ezy Centrix; Ezy Reservation; Ezy Configuration: Not "Ezy" having 4 different pages to use and understand. Put all of this into 1 "Ezy" system. The "Night Audit" is also quite a painful process, which needs to be simplified.

Vendor Response

by eZee Technosys on February 28, 2018

Hi Glen. Thank you for rating us. Regarding the multiple windows, you will also agree that every link is having different working and it is a design demand. However, you can always Bookmark the links in your browser so that whenever the browser is opened the link are accessible. Moreover, your feedback is appreciated and will be forwarded to concerned team for further discussions. Regards, Team eZee.

good service with 24 hours live support .

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: We believe so much in your system and think you have one of the most creative and responsive companies alive today..if and when anyone asks us about the best software and technical support out there, it is, without a doubt your company and staff..thanks again for everything

hope we will work together for long..........

Cons: as i start it before six months so i am still searching so many things about it may be that's why some time i feel some difficulty in some things but then with the help of staff it solved so only i think it take time for me to understand different aspects of the system.

only some time system does not work for some minutes so in rush days it will be a problem hope it will never happen more often. i understand it normal some errors some times but its ok .

Overall: manage bookings automatically,

good system in low budget.

Vendor Response

by eZee Technosys on May 23, 2018

Hi Asma, thanks a lot for giving us such an amazing review. We hope that your experience with us keeps getting better and better with time and your business grows exponentially using our software. If you've got any queries at anytime, do not hesitate to get in touch with our 24x7 live support. Regards, Team eZee.

Excellent personalize service from our account manager-Parth

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Less worry for overbooking, easy to update, saves time for more important tasks, hoped for update on more other bulk functions to make it save even more time. Someone available on support 24/7 in case something goes wrong.

Cons: There are still rooms for improvements, i.e: updates are slow sometimes, more training needed for some support team members, more manpower to process requests..etc

Vendor Response

by eZee Technosys on May 05, 2018

Hi, Joseph W. Thanks for your honest review. Regarding cons, we have recently launched a Distribution Wizard which is apt for instant bulk updates. You should give it a try if you haven¿t. Also, we have added a Status Panel in the system which will notify you on the status of the updates you push to the OTAs. For product updates, we are moving towards advanced technology which will ensure no downtime for updates or bug fixes. So rest assured, your requests will be processed in less duration. You can reach our 24x7 live support team and they will further assist you with this. We have expanded our support team 2X in past one year and we continue to hire as required. We hope to serve you even better next time. Please do keep sharing your feedback with us at cm@ezeetechnosys.com Regards, Team eZee.

Capterra loader

Trend-setter!!

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: eZee Technosys, one of the world's leading PMS software tech firms, defines any hotel's functionality needs with a user-friendly software interface and application to transcend one's inability to market and compete with 5-star establishments. Cloud-based applications and interfaces allows one on the go to update, sync all transactions with ease and effectiveness that at Airport View Hotel, an increased turnover & occupancy rates year in year out have been met with much appreciation.

Cons: Not to be insincere, i personally don't have a con to state and if i ever had, any other eZee user would state me wrong!!!

Overall: Effective and efficient servicing to our hotel clients and corporate companies.

Vendor Response

by eZee Technosys on June 18, 2018

Hello Graham, thank You for such an awesome feedback. We assure you to continue giving our best services ahead. Keep sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee.

Capterra loader

Comprehensive and Intuitive Product

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: eZee Centrix is a comprehensive and an extremely intuitive channel manager. While managing a chain of properties, the various automation features act as a boon. To top them all, they have an extremely dedicated and proactive team in the back end taking care of issues and development.

Overall: Every product in the development phase initially has a number of limitations, the same was the case with eZee. But their endeavour to accept feedbacks and roll out periodic updates has made them one of the most sought after software in the budget hospitality market in India at least!

Vendor Response

by eZee Technosys on November 14, 2017

Thanks a ton Deep for such an amazing feedback. Working with clients like you is always delighting. If you ever need any assistance please don't hesitate to contact us. Warm regards from team eZee!

A must have hotel software.

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: eZee centrix is very easy to use. We experience few very problems with it. The software reduces the amount of man power required to manage room inventories and to track reservation. The support is also great with fast responses.

Cons: The general experience is quite good. The only thing is that we prefer the old interface more than the new one.

Vendor Response

by eZee Technosys on February 27, 2018

Hi. Yuan. Thanks for taking time to rate us. Regarding the cons, the new interface offers more possibilities and exciting features which can quickly trigger your hotel operations to a great extent. However, in case you have missed some of those feel free to book a training on it or write us at cm@ezeetechnosys.com or reach us on our 24x7 live support. Please keep sharing more feedbacks with us. Regards, Team eZee.

Awesome software

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really like this software, mostly the reservation system and the channel manager, cashing centre, housekeeping and manager's reports

Cons: Some of the reports which is related to the government need to change up to the government's requirements, like green tax report, TGST report. I use to call always to Mr. Bhavesh, about the reports and other things, who is really helpful and he always attend the issues as soon as possible

Overall: Easy to you and user friendly

Vendor Response

by eZee Technosys on May 26, 2018

Hi Mohamed. It gives us immense pleasure to receive the title of 'awesome software'. Thank you for taking out time to write about us. Bhavesh got really motivated by the review. Regarding your concern about government reports, it is known that the government report formats keep on varying. We're striving continually to cope up with these trend, and the last few enhancements in the reports will prove that. Keep dropping your suggestions at cm@ezeetechnosys.com.
Regards, Team eZee

Efficient way to control Revenue Management

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Change of rates with one click.

Excelent performance graphics.

Dinamic way to track bookings, revenue, cancellations, etc.

Cons: I´m happy with the improvements made on the new version. The only thing I´d add would be to be able to access 2 different hotels at the same time.

Overall: A easier and better way to keep track of all important information for managing hotels, bookings, revenue, chanels, etc.

Vendor Response

by eZee Technosys on June 09, 2018

Hi Maíra, We are glad to hear a positive feedback for our software and support staff. We suggest you to get in touch with your account manager to help you with the new features we're coming up with every now and then. We'll be looking into your suggestion and provide you with an optimum solution soon. Keep sharing your feedbacks at cm@ezeetechnosys.com. Best Regards, Team eZee

there is 24/7 support for this software. it is easy to use and really user friendly. i recomend it

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: the support team is always there to help. the software developers take the issues very seriously to cater for the users. lot of useful reports can be generated in seconds. I am a user from Maldives and tge tech team are very friendly and knowlegable. they always support as and ten require.

Cons: I would like to request for customirization of invoices and other documents that the company would raise through the software. Just the expenses can be input at the monent but if detailed input of operational expenses and minibar option for online version would be perfect.

Overall: it is easy for booking and intergrated with gaint OTAs. easy to maintain the hotel resevation. can handle accrual and cash basis transections.

Vendor Response

by eZee Technosys on June 07, 2018

Hi Ali, thank you for your feedback and appreciating our support and technical team. We have developed extremely generalized and user-friendly invoices, which are widely accepted in the industry. Do send your customization requests at cm@ezeetechnosys.com, and we'll see how we can provide you the best solution after we've performed a feasibity check. Regards, Team eZee.

Unbelievable Customer Support

Nov 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A secure, user-friendly and modern tech software with around the clock 24*7 support through a Live Chat or any other correspondence to name just one!

Cons: Too many extra-net portals to configure same data and mobile apps are not as user -friendly though am sure are in the pipeline.

Overall: User friendly system interfaces with cloud storage and around the clock support from eZee tech team.

Vendor Response

by eZee Technosys on November 21, 2017

Dear Graham, We are grateful to receive your feedback over here. Appreciation from client always boost the team spirit - many greetings from our support team. You can write to us anytime as we have dedicated account manager to help our clients like you with extra-net portal settings at our end. And we are happy to inform you that we have recently launched the redesigned Absolute Mobile App, you can check its new features on http://ezeeabsolute.com/pmsonmobile.php. Though, you have any queries, you know where to reach us any day. Stay tuned for best of the assistance from team eZee!

It's easy to use and the support receive from the customer representative - my account manager is great

May 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy, fast and and trusted software , always updated on time, always comes new updates in every few months over all good software and easy to use which indeed saves time as its cloud based and can by used from any where in the world

Cons: The lack time between Ezee and Booking which produces sometimes overbookings which is not good, when some new feature comes we need time understand how to use that feature but at same time its good also so its all fine

Overall: Over all benefits that is needed for hotel

Vendor Response

by eZee Technosys on May 31, 2018

Hi Luisa, Thanks for taking your precious time to write about us. It is wonderful to know, how our solutions are benefitting you. We regret the inconvenience caused to you due to overbookings. We assure you that we're optimizing our solutions to be flawless, so that your experience becomes more user-friendly with us. In case of any queries, our 24x7 support team is always there to assist you.

Capterra loader

Good Product and Excellent and Prompt Customer Support

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Overall Good Product

Support it Good and prompt

communication is easy.

New channels are being added

Cons: Some of the functionalities are only with support team like mapping

Need some more channels to be added especially the new B2B channels and channel working with BAR rates

Overall: Distribution

Vendor Response

by eZee Technosys on June 01, 2018

Hi Irshad, thank you for rating us as an excellent product. Regarding your cons, whenever you face any difficulty, our support team is on the toes to help you resolve your issues. We prefer to do the mapping on channels, in order to avoid any discrepancy. It's great that you want to add more channels. Your account manager will be the best person to help you with this. Regards, Team eZee.

Efficient, innovative, easy to use cloud base hospitality solutions for a wide schale of hoteliers

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: As a reseller partner of eZee we use cloud base hospitality solutions for a year. Both PMS and Channel Manager are easy to use, easy to understand and manage on daily basis even for hoteliers who did not use similar products before. The support are fantastic, 24/7 available, each property has dedicated account manager which making me feel special.

Cons: Well, there are no cons at all. Only the time zone distance make the daily operation harder (Europe-India) but the support shift covers the European business hours, so again it is much appreciated!

Vendor Response

by eZee Technosys on April 30, 2018

Thanks Kalman for sharing your thoughts with us as our technology partner. You can write to us anytime with your valuable feedback, suggestions and if there is anything we can help you with at cm@ezeetechnosys.com. Regards, Team eZee.

Centrally Connected with Core Inventory

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The smooth and fast process in updating or pushing Inventory and Rates across multiple locations and OTA within fraction of Minutes

Cons: NOTHING AS SUCH. Would like to suggest ezee team to have more presence and readiness with existing on upcoming and sales platform

Overall: I am managing my entire business inventory over multiple OTA platforms. The process is very easy to execute and adaptable.

Vendor Response

by eZee Technosys on November 09, 2018

Hello Rocky,
Thank you for your review. We're glad that eZee Centrix has made your inventory distribution faster and better. We are happy to inform you that we're now staying active on the sales front and other social media platforms with upcoming new releases. You can follow us on Facebook, Twitter, LinkedIn and Instagram for that. In order to make eZee solutions and services better, your suggestions are always welcome at cm@ezeetechnosys.com.
Regards,
Team eZee

Extremely Convenient to Use & Lightning Fast in updating. The best ever used

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Simplicity & the support is the key behind the effectiveness of the product. The support team is much more responsive.

Cons: Nothing as such to mention of on the negative side of the product though scope of betterment is always there on which team seems to be working always with time to time updates

Overall: Ease of work pressure in maintaining rate & inventory parity

Vendor Response

by eZee Technosys on May 21, 2018

Hi Manoj, thank you for your kind words for our product and services. We're constantly putting in efforts and innovations to help you manage your inventory distribution easily. If you have got any suggestions or queries, you can always get in touch with us at cm@ezeetechnosys.com. Regards, Team eZee.

The Support team from eZee Centrix are top to their expertise and can count on them...

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The easiest way to use it even for training some one for PMS's since our hotel started to run, we became the user of the eZee and it has been working very well and easy to adopt to it.

Cons: Pre much I have nothing I have experienced badly that I could mention. It is a new products in the market, but there is a room for improvement.

Overall: managing Inventory , Rates Parity, and Auditing Management

Vendor Response

by eZee Technosys on January 24, 2018

Hi Essau. We are glad to have you onboard for over 2 years. We constantly strive to improve ourselves, you should write to us on cm@ezeetechnosys.com if you have suggestions on the same or reach us on our 24x7x365 live support. Thanks, Team eZee.

Value for money

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps maintain your OTA bookings easily.

You can easily block you inventory for sold out dates through Stop sell. Update daily inventories on all the OTA's on daily basis.

Cons: Its complicated to update rates, as well as the support i recieve in case of any problem is not upto mark. They really have to look into there customer support.

Overall: better inventory management

Vendor Response

by eZee Technosys on February 21, 2018

Hi Shashank. Thanks for taking time to review us. We have recently launched new features in centrix including quick updates. I hope with this you are no more finding it complicated. We are sorry to hear that you had faced issues in getting quick support. You can always write to us at cm@ezeetechnosys.com if you face similar issues or reach out to your dedicated account manager. We hope to offer you much better support on our 24x7 live support. Regards, Team eZee.

This makes managing inventory really easy

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Helped me to increase my bookings by registering with more OTAs. The customer support was really good as well. Sri Lankan team helped us alot.

Cons: I prefer if there are more OTAs to connect with and if there is someone to help us on registering with new OTAs.

Overall: Increasing my revenue.

Vendor Response

by eZee Technosys on June 01, 2018

Hello Shashika, we're glad that eZee Centrix is helping you in increasing your revenue. It is great that you want to connect to other OTAs as it will help you in generating more revenue and even expand your online presence. Surely there is a way to connect to other OTAs. Your account manager will be the best person to guide you in this case. Regards, Team eZee.

Nice Service. Specially Key Account Manager is helpful.

Jun 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Up Time & Online Support helps us to use this software comfortably. I personally prefer to use this software to update OTA's in one Go.

Cons: Training Dates are not easily available. There should be physical trainer available who can guide executives to perform day to day operation.

Overall: Keeping track & updating records online.

Vendor Response

by eZee Technosys on June 18, 2018

Hello Saurabh, thank you for your feedback. We suggest you to consider availing our onsite implementation services in order to get your hands on our solutions. On the other hand, your account manager is always at your service in case you're stuck anywhere. Regards, Team eZee.

Very user friendly

Jan 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The most I like about this software is yield set up functionality which is very useful tool for revenue management

Cons: The new version of eZee centrix doesn't look very mobile friendly if there is an iOS/ Android app it will make it easier for urgent close out and rate updates

Vendor Response

by eZee Technosys on February 04, 2018

Hi Pragna. Thanks for the ratings. Regarding the cons, we already have a mobile app available for both Android and iOS. Please visit our website http://www.ezeecentrix.com/ for the same. Also, you can reach us on our 24x7 live support with your mobile device details so that we can fix the issue for you. Regards, Team eZee.

Great support team

May 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Its functionality and ease of chat support backup if you get stuck. There is a very dedicated team working in the back office

Cons: its mobile version could be improved as that too is critical..doesn't always reflect the data ones searching for

Vendor Response

by eZee Technosys on May 23, 2018

Hi Suman. Thanks for rating us. Our channel manager mobile app lets you manage the basic inventory distribution functions on the go. While we're working to optimize the channel manager app, we have a complete hotel management app eZee Absolute which helps you in not only your hotel operations, but also in several inventory distribution operations like stop sell, one-click updates and more. Maybe you'd like to try it sometime with our feature-rich PMS if you haven't done it so far. Keep sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee.

Ezee Is one of the best Service pack

May 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: its convenient to use and its very easy to take the reports and easy to manage check-in and check outs.

Cons: try new features and betas / some times bugs issue and need to fix that as some time its very difficult to use it.

Overall: Good experience and happy with software

Vendor Response

by eZee Technosys on May 28, 2018

Hi Hussain, thank you for sharing your feedback about eZee Centrix. We'll definitely consider your suggestion to release new features and make your experience error-free further. If you've got any more suggestions or comments, please reach out to us at cm@ezeetechnosys.com. Regards, Team eZee.

Very helpful of Account Manager - from eZee Team

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Control data with per click on one platform

- Easy to manage rate and inventory as well as guests.

- More up-time running with data transfers

Cons: - Interested with new extranet

- Able to get connected with many OTAs and GDS around the world

- Quick to learn how to use system with well-document guidelines.

Vendor Response

by eZee Technosys on June 09, 2018

Hi Sophara, Thank you for taking time to write about us. We are delighted to know that you are finding eZee Centrix easy and efficient. Keep sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee.

Good for simple needs

Mar 25, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: Interfaces with our frontdesk and OTAs, thus allowing to concentrate on our promotions without having to worry about inventory.

Does not know how to differentiate between a modified booking from OTA from a original booking. We sometimes gets two booking (and this messes up inventory) when an original booking is modified by a guest who wants to change their credit card information.

Prices from OTA is also not brought in correctly into our eZee Frontdesk and aslo shows wrong payment type when booking is received from our eZee Reservation. It shows that payment is through one of our OTA when it is not.

Mappings can only be handled by eZee staff and it is sometimes hard to get across the message of what we need to be mapped.

Vendor Response

by eZee Technosys on March 28, 2016

Dear Judy,
Thank you for the review.
Addressing your concern for bookings,you get notification for both new and modified bookings to easily identify the modification.Additionally,you receive the booking twice because the OTA itself sends as 2 new bookings.In case this issue prevails,please contact us and we can get in touch with the OTA to get it sorted.

To resolve the payment problem,please share the booking Id on 'cm@ezeetechnosys.com',so that we could look into the matter deeply.Besides, some hindrance with configuration settings may also cause this.Kindly provide us with some transaction so that we could make necessary configuration settings in your account.

Furthermore,our dedicated team of account managers handles mappings for our clients.If you require any communication with them, please share your views by sending us an e-mail on 'cm@ezeetechnosys.com' or easily schedule a Skype session for the same.

For any future assistance,contact us anytime.
Regards,
Team eZee

Good software easy to use and very helpful to manage all your OTA

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: many feature that centrix provide.

simple but also what you need to manage your hotel so a person can learn them without the need of rich background knowledge

Live support with many helpful people who are always patient and very very helpful in anything that you need.

Cons: I work in a partner company of ezee in morocco, sometimes you need the account manager to perform some changes that you need but there is like 5 Hours between india and morocco so the account manager is only availyble in the morning.

Vendor Response

by eZee Technosys on May 23, 2018

Hi Erragued, we're glad to know that eZee Centrix and our support team is meeting your expectations to manage your inventory distribution. In case you want few changes implemented while your account manager is unavailable due to time differences, you can always get in touch with our live 24x7 support team to get it done. Regards, Team eZee.

It helps to improve our business. Easy to understand. can maintain all OTA'S in a single platform.

May 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The name is in itself( EZEE). Easy to use easy to understand.. we enjoy your products and services,.

the software has upgraded magnificently into a complex yet user friendly with various useful features added periodically.

Cons: not everything. it works smoothly, faces small errors, which related to booking engine. e.g generation of reservation requests.

Vendor Response

by eZee Technosys on June 04, 2018

Hi Kumar, We admire your optimistic response to our software and the way you relate our company name. For reservation request and issues related to booking engine, we recommend you to contact your account manager who is on toes to help you right away. We regret the inconvenience caused. Best Regards, Team eZee.

great. prompt assistance specially from mr parth

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to operate.handy.all mis.supportive. great interaction.friendly approach nothing much to write .

Cons: to my knowledge

nothing shortcoming is there no more to say not yet experienced any shortcomings/ sorry nothing more to write

Overall: i hve already given my reviews

Vendor Response

by eZee Technosys on June 14, 2018

Hello Hemant,
Thank you for appraising Parth in your feedback. He is on cloud nine after reading this. We are happy to learn that you are satisfied by our services. We assure to continue giving our best to you. Regards, Team eZee

Definitely a recommended product for hoteliers

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer Support, Ease of Use and continuous updation of the products every now and then are what we like the most

Cons: Small hoteliers like us doest use most of the features provided as we werent properly aware of those. I think explaining the importance of any unused features or making any such awareness might be very much useful for us.

Vendor Response

by eZee Technosys on April 30, 2018

Hi Karthik, Thanks for taking time to rate us. Regarding cons, we do offer free unlimited training and cover all the features under it. You can reach us on our 24x7 live support and discuss and schedule your training with us and we will explain you all the features our channel manager has to offer. Regards, Team eZee.

Good system, with amazing team, Representatives are nice always helping with anything we need

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy system and always ready to help us. We are working with ezee for many years now and we hope to keep working with it.

Cons: nothing negative, is a great system we like with Ezee

Vendor Response

by eZee Technosys on May 25, 2018

Hello Jairo,
Thank you for your review. It feels great to know that you are finding our software very efficient. Also, we are delighted to know that you find the support of our team and representatives worthy. We'll continue giving you the best experience and solution to manage your operations.
Regards, Team eZee

Capterra loader

Best product with the best support service

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The technical team is always available for the support and solve all the queries without any delay. Also since we are a hotel consultancy company, we get customized services which makes it easy for us to bring more revenue to the hotels.

Cons: We have nothing to talk about the cons here as we do get the correct services for all our needs.

Overall: To increase our visibility among the Online Travel Agents and increase the revenue.

Vendor Response

by eZee Technosys on May 21, 2018

Hi Ashfaq. Thank you for taking time to review us. We are really glad to know how your services are getting accelerated through our solutions and services. Thanks for admiring our support team. Regards, Team eZee.

User friendly

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As compared to other software, it is easy to use.

Reports are easily available of the business & can be compared with the targets set.

Cons: The main problem we are facing is while running the promotion.

I would suggest that there can some reports where it can show business before & after the taxes for a period required.

Overall: Helpful

Vendor Response

by eZee Technosys on June 22, 2018

Hi Swapnil, Happy to find that you are getting rewarded with channel manager eZee Centrix. We do have reports which let you know that how your promotions are performing and more. We suggest to get in touch with your account manager, who¿ll be the right person to guide you instantly. Thank you and Best Regards, Team eZee.

good system with many options

May 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: A lot of OTA have connection, synchronization with front desk, good support, many options and settings. We have a personal manager and they are always helpful.

Cons: some options need to use with support help only, but support is always helpful. This is not a flawed fault.

Vendor Response

by eZee Technosys on June 01, 2018

Hi Ekaterina, Thank you for giving your valuable feedback. We are pleased to hear that your operations got streamlined with eZee Centrix. Regarding your mentioned cons, initially, you might need the help of support for some options. Once you get handy with the software, it will get easy for you. Please keep sharing your valuable feedbacks at cm@ezeetechnosys.com. Regards, Team eZee.

Great Service, the account manager are very friendly, quick respon . Big Thanks for Parth pol :)

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Innalityc Report is very informatic report with this report i can easy to Analyse progress and Booking performace

Cons: Yield Manajemen : help me to manage the best rate to each OTA . This feature will automaticly update rate to all OTA.

Overall: I gained the trust of the owner and really helped to raise the occupancy of the hotel.

Vendor Response

by eZee Technosys on May 28, 2018

Hi Ferry, we're extremely happy to see your review here. Parth is pleased to see that you're happy with the assistance he provided. We're sure that eZee Centrix will benefit you much more with time with happier guests and increased revenue. If you have any queries, Parth and our 24x7 live support is always ready to help. Regards, Team eZee.

Good system, with amazing team, Representatives are nice always helping with anything we need"

Jun 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy system and always ready to help us, we are working with Ezee since 2 years and we hope to keep working with it.

Cons: The best part of this software is , the customer care guys are very helpful and cooperative, their training and technical Support was very helpful to handle the ezee software smoothly.

Overall: The best Hotel software comparing any other software..its easy to use ..

Vendor Response

by eZee Technosys on June 16, 2018

Hello Dheeraj, Thank you for your feedback. We are happy that you are satisfied by the operations carried out by eZee Centrix. Also thank you for appraising our support team. We assure you to continue keeping up with our best services. Regards, Team eZee

Simple, one-stop solution to manage the inventory

May 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very comprehensive in terms of features. Everything relating to reservation, front office and statistical reports is set out very logically and intuitively.

Cons: Some parts are not amenable to end-user input. For instance, placing the logo and address of the property on the masthead of the invoice print-out is not user-friendly.

Vendor Response

by eZee Technosys on June 04, 2018

Hi Vijayan, We appreciate your kind words and are pleased to know that our software is working best for you. As far as placing your property logo on the masthead of the invoice, we recommend you to contact our support team. They¿ll be able to guide you best on this. Best Regards, Team eZee.

eZee Centrix makes dealing with OTA's and booking engines easy.

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I enjoyed most about Centrix is the statistical information available instantly allowing hoteliers the ability to manage their online rates strategy with ease and confidence that they have a holistic view of the various channels and engines. The system is user friendly and easy to navigate and use. It really does make managing your inventory and rates to the various OTA's less labour intensive.

Cons: I deal with many hotels and have very few feature requests for this particular product, I believe this is due to it already catering for the majority of the hoteliers needs.

Vendor Response

by eZee Technosys on April 09, 2018

Hi Michelle. Thanks for your valuable feedback. Keep sharing your thoughts with us at cm@ezeetechnosys.com. Best regards, Team eZee.

Great value for money

Nov 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After conducting a market study for cloud PMS's I found this was the best by far value for money channel manager I could get. This was back in 2012 and by then I was the first user in my country. Now they are hundreds. Even so support keeps being helpful and development is open to improvements by from the feedback we have offered.

Vendor Response

by eZee Technosys on June 09, 2018

Hi Adegas, it's feels great to see your review here. We promise to continue imparting the best of solutions and services to you further ahead. Regards, Team eZee.

It's very easy to use

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features & functionality, Ease to use, the update which made time to time to support us for sales strategies

Cons: Customer support as software, they support us with an easy way

Thanks, eZee team specially Farhim my key account

Vendor Response

by eZee Technosys on May 10, 2018

Hi Ahmed. Thanks for taking time to rate us and for appreaciating our support team and Farhim. They are really excited to hear from you. Regards, Team eZee.

Competitive

Sep 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: we started with Ezee 3 years back, and i would say that its running good especially if you have only 1 property and don't want to pay for a fortune, while Ezee are offering the same with a competitive price.

Would recommend it

Vendor Response

by eZee Technosys on September 26, 2016

Dear Gamil,

We have always believed that there is no point in being innovative if the product doesn¿t turn out to be user friendly. Glad to know that you found eZee Centrix flawless, easy and friendly. Keep writing to us.

Regards,

Team eZee

It is very user friendly as it is very easy to use. The support staff is available 24/7.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User-friendly as it is not complex to use. The customer support is available 24/7 and is ready to help with any problem at anytime. The training given by the team is very good and clears any doubts immediately. The software reduces the amount of work required to in managing room inventories, rates and it is easy to track any reservation.

Cons: We have faced no issues or problems while working with eZee Technosys for now. So there are no cons to list.

Vendor Response

by eZee Technosys on June 05, 2018

Hello Thakshala,
Thank you for your positive feedback. We are glad that eZee Centrix has reduced your work and efforts spent in managing reservation and inventory. We assure you that we'll keep up with our best services.
Thank You
Team eZee

This software is very complete and easy to use.

Jul 21, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sa facilité d'utilisation et son interface agreable.

Cons: Its programming is not easy

Overall: This software is very complete and easy to use. It's sometimes a bit difficult to program, but he filled out all its functions.

Vendor Response

by eZee Technosys on July 21, 2016

Hi Patrice,

Thank you for being so generous and honest with your feedback. We are glad that you found the software useful and customized as per your needs. I am assuming that you found the programming difficult since you may not have been thorough with the on boarding and training. We would like to know more about the difficulty faced by you. Kindly write to us at cm@ezeetechnosys.com so that we can take necessary steps.

Good software - Great Customer Service

Jul 21, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick update of prices or inventory on a year view was a great option. Very sad it was removed.

Cons: The removal of the OTA Common Pool function in yearly view is not a smart move. This function allows for quick update of price or inventory over long periods. The default option to do this on a monthly basis only is constraining, time consuming and non productive.

Overall: The ability to quickly update prices / inventory or minimum nights on a Yearly view was a great function. The removal of it is a sad news.

Recommendations to other buyers: Please put back OTA Common Pool Function in yearly view.

Capterra loader

no 01 in sri lanka

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user families system cum customer support is the best.

we handle all the hotel without any problem.

Overall: room reservation, customer feed back , sri lankan support team.

invoice all are simple.

Vendor Response

by eZee Technosys on October 27, 2017

Hi Dilan, Thank you for your amazing words. We are happy to serve you with the best services and solutions always. You can write to us anytime at cm@ezeetechnosys.com. Regards, Team eZee!

hotel arches / fort abode

Jul 17, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: i have been using this software for the last three years. i am very much satisfied with this as it helps me to link all the online portals to one admin panel, and the customer support is much appreciated

Vendor Response

by eZee Technosys on August 01, 2016

Hi Anwar,

You just made our day with your overwhelming gesture. Our software is created to make our guests' work more productive and effortless. Thank you for your feedback. It means a lot. Keep writing to us!

Regards,
Team eZee

We are only use Channel Manager at the moment, the system is essay to use and the staff are helpful

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a neat system, and the staff are helpful if I facing a problem, support team is responsive and get the job done well.

Cons: I'm having some problems because of slipshod from the staff. System is nice, they just need to improve the ability of its staff especially for prudence in entering data.

Overall: Easy to manage all the OTA rates and inventories, and the staff are friendly and helpful.

Vendor Response

by eZee Technosys on June 18, 2018

Hello Yuyun, Thank you for your feedback. We are happy to hear that you are satisfied by the service of eZee FrontDesk. Also, thank you for praising our support team. We apologize for the inconvenience caused to you. Do share your queries with your account manager, as they'll be the best to assist you with it. Regards, Team eZee.

Good product good support

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The support is efective fast and constantly available,

Special thanks to all people involved, Karan, Hiren, Guru, and the rest of the team.

Cons: some features could be implemented, nothing too important however it would be very positive for users

Vendor Response

by eZee Technosys on May 31, 2018

Hello Eduardo,

Thank you for appreciating our product and our support team. They are on cloud nine after reading your feedback. We are glad that eZee Centrix is helping you in running your operations smoothly. Moreover, we are constantly working updating our software to make it user-friendly for you; so you will see several new features in the system soon. Meanwhile, if you have any queries, our support team is always there for your assistance.
Regards,
Team eZee.

best in technology and service

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: good and easy to use and best part is support and quick response by the team easy to update in one single click

Cons: old version channel manager is good best part of is monthly common update window easy to update in old version.

Vendor Response

by eZee Technosys on May 14, 2018

Hi Suhag. Thanks for your kind words. You can accomplish the same requirements in the new UI as well. The new UI is more user-friendly with detailed business insights. If you wish to, you can schedule your free training for the new UI by contacting us on 24x7 live support. Regards, Team eZee.

Satisfied. Great value for money

Jul 22, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Comments: Great value for money. Satisfactory tech support. Some additional features such as booking restrictions would be nice.

Vendor Response

by eZee Technosys on August 05, 2016

Hi Jose,

It's great to see your review here. Seeing you satisfied with our tech support really encourages us. Coming to your concern here, we would like to hear more from you on the additional features. You can write us on: cm@ezeetechnosys.com Keep sharing your experiences.

Regards,
Team eZee!

eZee Centrix it is a good software to manage a differents channel

Jun 22, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Facility to close and open inventory for OTA and Booking Engine

Cons: I would like have an inventory different for OTA and Booking Engine

Overall: Firstable, it is so hard, because, software is in english and i need to translate in french. Now all it is OK.

Recommendations to other buyers: I think, this sofwtare litle lack of reports.

Vendor Response

by eZee Technosys on June 23, 2016

Hi Eugene,

It is our constant endeavor to create an atmosphere of 100% convenience for all our guests. If you would like to have a different inventory for OTA and Booking Engine, you have to convert all your master rate plans to independent, and we will do it for you. Similarly, for language, you need to select custom language and not default language. Please write to us at cm@ezeetechnosys.com and we promise to come up with solution to every glitch faced by you.

Regards,
Team eZee

Excellent software that meets our needs!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: we like the ease of use, customer support, and how fast we can migrate all of our OTAs to the software.

Cons: it could be challenging for first time user, especially new joiner, we have challenges in training new staff.

Vendor Response

by eZee Technosys on June 14, 2018

Hi Nino, thank you for such great feedback. We understand your concerns, and that's why we suggest you to get your product training scheduled with our team ASAP. That'll clear a lot many things for you. Keep sharing your suggestions at support@ezeetechnosys.com. Regards, Team eZee.

highly satisfied

May 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support from their team is amazing. Any issue faced is rectified immediately. So i can be assured of smooth functioning

Cons: A few things like cash statement, settlement statement and a few more are not uo to the mark and have not been taken care of inspire of multiple mentions

Vendor Response

by eZee Technosys on May 31, 2018

Hello Amit,
Thank you for giving us a feedback. We are glad to know that eZee Centrix has made your work smoother. We apologize for the delay you experienced in getting your queries resolved. Your concerns are for eZee FrontDesk and we have passed those to our team. Our support team will get in touch with you soon to solve it and guide you further. Thank you for your co-operation. Regards, Team eZee.

Till date my GDS not working kindly check..

May 24, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: easy to use , have functionality that can update the rates for entire month at once also the room availability.

Cons: GdS integration not happened till date after lot manali follow ups, sometimes inventory goes in the negative.

Overall: Easy management of OTA

Vendor Response

by eZee Technosys on May 30, 2017

Hey Amit, thanks for writing to us. We analysed your concerns and got to know that your GDS connection is already live, just some updates are remaining on your part to complete it. You can get in touch with your account manager at eZee and she¿ll guide you further. And for negative inventory, is it possible for you to tell us the calendar date when you faced it? Please connect with us at cm@ezeetechnosys.com and we can take care of all your queries.

Easy to use

May 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reports formats are good. Recently upgraded Ezee Centrix is very good. It gives a clear idea of the property

Cons: Excel format stay view could not be understood it is bit complicated. It should be made simple format.

Overall: Rates and Inventory are updated in one windows

Vendor Response

by eZee Technosys on May 25, 2018

Hello Rajesh,
We are happy that you find eZee Centrix a perfect fit for your hotel. We are always working on making our solutions user-friendly. While we are working on the updates, and soon we'll come up with more beneficial features that would make your experience with eZee Centrix even better. In case you have any query, please get in touch with your account manager at any time.
Regards,
Team eZee.

Great Customer Support

May 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Team has helped me of 3 separate occasions today and each time has been able to quickly and effectual solve my problem.

Cons: I actually don't have anything negative to say right now just wanted to show my appreciation for the live support today .

Vendor Response

by eZee Technosys on May 30, 2018

Hi Amanda, huge thanks for praising the support team. Serving the customers round the clock is the ultimate aim of eZee. If you have any queries at anytime, do get in touch with our live support. Regards,Team eZee.

eZee as easy at its words, very user-friendly and helpful tool

Sep 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Less worry for overbooking, easy to update, Ezee's call center are very supportive and fast in responding any requests, i would recommend hotel or guest house owner to use this tool as its very helpful and that the FO has more time to talk with guest for marketing rather than updating several OTAS extranets those saves a lot time for doing something more positive, strategic.

Cons: I have no contra or contras right now, its is just excellent. Might be alittle change in the system when user clicked wrong button like /undo room rate, or change it to previous data.

Overall: No need updating on each OTAS extranet is the best part, I could sleep at night without worrying so much for overbooking or stress in the nextday, can have more time to talk with guests and do more marking is the best, very effective and strategic combination.

Vendor Response

by eZee Technosys on October 07, 2017

Thank you Fera for your valuable feedback. We are delighted to hear that you are satisfied with our software. We take pride in serving client like you. Keep in touch. Regards, Team eZee.

Our experience working with eZee Centrix has been a very positive one .

May 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The use of eZee Centrix is quite simple and gives a lot of information in terms of understanding customer requests and also following up with them for their valuable feedback.

Cons: It would be useful if the software could automatically detect any anomalies and send out an email to the Admin rather than us detecting those errors only at the time of logging into eZee Centrix.

Overall: It helped us in integrating our association with all OTA's and also helped us in analyzing which OTA's were best performing.

Vendor Response

by eZee Technosys on May 29, 2018

Hi Kishore, we're glad to know that your experience with eZee Centrix has fared so well. We'd like to understand more about the anomalies you've mentioned. So it would be great if you can contact your account manager, and they will be able to guide you further to solve your queries. Keep sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee.

My experience with eZee and My account manager is Awsome and Fantastic Job.

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The product is excellent with the technology and I should suggest other Hotels to use this eZee Software. And support from is excellent and any time.

Cons: There is nothing to say about the Software. I know eZee will give the best to their valuable clients.

Overall: More Revenue.

Vendor Response

by eZee Technosys on June 18, 2018

Hi Manoj, Honored to hear kind words for our support team, and eZee Centrix software. Thank you for your recommendation. Keep spreading the good word. Best Regards, Team eZee

I find Centrix very easy to use , considering it such an advanced system

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The new interface is pretty cool, the functionality and menu options are just endless and the new insights are a killer feature. Support is great

Cons: To be honest i cannot think of any disadvantages of this system. It is by far the best solution for small l to medium hotels.

Vendor Response

by eZee Technosys on May 30, 2018

Hi Musab, tons of thanks for admiring eZee Centrix. We're sure that your experience with us will get a whole lot better with time. Regards, Team eZee.

Very fast & reliable.

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is very fast , accurate and customer support is also very quick always ready to listen the query and prompt reply.

Cons: From the time we are using this software everything is fine still not find any major issue so i recommend this software to others also.

Vendor Response

by eZee Technosys on May 11, 2018

Hi Jitender. We are delighted to hear from you. We will continue to deliver outstanding experiences to you in future as well. Regards, Team eZee.

Experience as far as very good

Feb 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: good for normal operations

it has plenty of features but there is still a large room for improvement

the good user interface

support from the technical team is good while implementation and thereafter.

Cons: ease to use the software can be improved

dashboards and presentations of information can better

you should incorporate shortcut keys so we can switch to various reports etc easily

some advanced features or modules like club management etc are missing

Vendor Response

by eZee Technosys on February 21, 2018

Hi Pranav. Thanks for taking time to review us. We are glad to know that you have found our system to be feature-rich, user-friendly and support helpful. Regarding the cons, we have recently released an update that enables quick rate and inventory updates. We keep improving our products and roll-out updates frequently. We have passed on your feedback to our development team and they will consider your suggestions. Thanks, and please keep sharing your suggestions on product improvements at cm@ezeetechnosys.com Regards, Team eZee.

It Works

Jan 19, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: the ezee centrix definitely has its pros, by updating your room inventory live with OTA's because you don't need an employee adjusting your inventory every day and its live on a click of a button.

Cons of it Ezee only allows 2 years of inventory which most online sites allow but for your own online inventory i would want 5 years because it is a direct booking and most businesses have a 3 to 5 year plan.



You can also set promotions which is a really nice feature works for travel agents to book direct without communication to your reservations department.

Cons it could be a lot more advance in terms of detailed options and marketing strategies

uploading inventory and changing room rates is fairly simple

nothing quite beats the 24 hour support

Vendor Response

by eZee Technosys on May 03, 2016

Hi Michael,

It makes us very happy to knowing that our product have put your work at ease. We understand your requirement for long-term plan, so, we put forward our ear to listen to you. You can drop in your queries, requests and doubts on: cm@ezeetechnosys.com and your requirements will be passed to a concerned person and considered accordingly as per certain criterion.

Apart from this,we would love to hear the progress you made from the marketing and promotional features of the channel manager.

If you have anything to share, do not hesitate to contact us. You already know we are 24x7 available for you.

Regards,
Team eZee!

Helpful

Apr 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to use and can access anytime. but sometimes its lagging , maybe its in our computer or internet connection

Cons: reservations / booking can be seen in just 1 click. I have been using this software for almost 2 years now.

Vendor Response

by eZee Technosys on April 25, 2018

Thanks Arthur for your valuable feedback. Working with clients like you is always delighting. Do drop by and say hello sometimes at cm@ezeetechnosys.com. Warm regards from team eZee!

I can save time to collect and update reservation from OTA, and devote more time to customer service

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like rate shopper. It helps to make periodical pricing streategy comparing with competitors. And if I change price and inventory, it is quickly updated on OTA end.

Cons: For better utilization, I like to know further about Centrix. If it has config and user manual, it would be great.

Overall: Time efficiency and no human error with manual work.

Vendor Response

by eZee Technosys on May 30, 2018

Hi Billy, It is actually great to hear that you enjoyed working with us and are interested in knowing more about eZee Centrix. You can contact your account manager anytime for more information regarding the channel manager. Regards, Team eZee.

The software is very friendly and easy to handle for the front desk staff

Feb 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Our reservation team are aware to handle the software, so any time possible to adjust the rate/inventory and other updates.

Cons: We request to have a Dubai based office, so that instant action can be taken instead of waiting for 24 hours time frame.

Vendor Response

by eZee Technosys on February 28, 2018

Hi Agi. We are glad to see your review over here. Thanks for taking time to rate us. Regards, Team eZee.

The best hotel software , very ezee to use. Best customer support , 24*7 helpline ,

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I really like this software, mostly the reservation system and the channel manager, cashing centre, housekeeping and manager's reports.the staff is very friendly, very helpful.

Cons: we are using this software everything is fine still not find any major issue so I recommend this software to others also.

Vendor Response

by eZee Technosys on May 31, 2018

Hi Shakil Khan, Thank you for a positive response and recommendation of eZee Centrix. Riya is surely glad to see your appreciation. If you have any suggestions, do let us know at cm@ezeetechnosys.com. Regards, Team eZee.

Best software out there for the price.

May 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Its cloud and very easy to understand. The local support in Sri Lanka and live online support in India always helped out when needed.

Cons: nothing major. All of our issue were sorted when informed. I am sure what ever issue we bring in the coming days also will be sorted.

Overall: Much easy to handle a property

Vendor Response

by eZee Technosys on June 01, 2018

Hello Nandana, thank you for appraising eZee Centrix and our support team in your feedback. In case you have any questions regarding eZee Centrix functioning, our 24x7 support team is always there to assist you. Regards, Team eZee.

i like centrix of ezee which helped us extremely operate with our multiple source of business

May 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use , nice interface and friendly all my stuff able to use it with one time training thanks ezee

Cons: nothing, only sometimes i face issue with updating on channels but support always be helping and fix immediately

Overall: let our business operate smoothly

Vendor Response

by eZee Technosys on June 07, 2018

Hi Mohammed, Thank you for reviewing us and appreciating our support team. Our channel manager is constantly getting optimized, and soon you'll face no such errors. Please get in touch with your account manager whenever you face any hurdles. Regards, Team eZee.

The best channel manager so far i have used

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The price and after sales service is superb . 24/7 support is what we need. A dedicated manager is assigned to us, if we need a service we can send an email or just go to there live support.

Cons: well, I have nothing to say on this. So far all the things i need to say is very good. we have no issue so far

Vendor Response

by eZee Technosys on June 01, 2018

Hello Mohamed, thank you for appreciating eZee products and our after sales services. We are happy that you are satisfied with the working opreations of eZee Centrix. In case you have a query or are stuck in between, you can contact our support team. Regards, Team eZee.

Not for a growing company

Nov 25, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: They promise a lot but you will never find delivery on promises. They advertise things on their website which is not even ready. One example is Airbnb two way connection. Its not yet ready but they have been advertising is on the website for a few months now.

SMS gateway interaction is not yet ready, they have been advertising in website.

Cons: Not flexible enough for growing companies. If you have a 4-5 room hotel, may be it work for you but all other claims are juts claims and have no connections with reality.

Overall: They promise a lot but you will never find delivery on promises. They advertise things on their website which is not even ready. One example is Airbnb two way connection. Its not yet ready but they have been advertising is on the website for a few months now.

SMS gateway interaction is not yet ready, they have been advertising in website.

DO NOT get caught. It is a big decision for hoteliers to choose right CRS as it is painful to keep moving from one to another. Save your time and stay away from this one.

Vendor Response

by eZee Technosys on December 12, 2018

Hello Pawan, we're so sorry for the inconvenience caused to you. We'd like to tell you that 2-way Airbnb integration has been made live around four months ago. While concerning with your other cons, we would like to assure you that we've already escalated your queries to the concerned team, and they're looking into it at the earliest. We request you to remain in touch with your account manager for any further updates.
We promise you to give our best efforts in solving your problems to make sure you don't face them again.
Regards,
Team eZee.

Working with eZee for about 6 months.

May 07, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: The first thing that I love about eZee is there 24/7 support which helps me at 2 am in the night also.

2nd their channel manager and booking engine page UI is excellent and the analytics, data and booking engine statistics are also very good. Moreover, its a highly customizable software, even the emails that we sent to the guests are customizable. Affordable product.

Overall it is a good and a huge handsome software. Very friendly staff and support team.

Cons: The few things that I hate in eZee, its true that not all CRS/PMS are same but still, I am very unhappy with the eZee PMS its UI is not so good, room swiping feature can do better.

PMS is not at all about ease of making a reservation. The booking engine widget can be better, they charge a huge amount for integrating something new with the software. Not able to send SMS.

Overall: There analytics and booking engine statistics helped us a lot to understand our customer search and our worldwide recognition among the customers.

Vendor Response

by eZee Technosys on May 15, 2018

Hi Hirak. Thanks for rating us. Regarding the cons, we are sorry to hear that you did not find our PMS user-friendly. Like every PMS software it has a learning curve and to overcome that, we offer free unlimited training. You can always take benefits of the same. To be able to send SMS, you need to connect with your account manager and get the integration with the SMS provider. We support many SMS providers which are optimally priced, and our preferred partner MSG91 offers free 5000 SMS when you signup with our reference. Have a suggestion? Please email us at cm@ezeetechnosys.com. Regards, Team eZee.

Extremely easy to use software.

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ezee Centrix simplifies the process of updating and maintaining the most competitive rates. It also helps inventory management and gives you a great overview of you property.

Cons: It is hard to find any cons about this software, as whatever you have an issue with, Ezee is quick to fix.

Vendor Response

by eZee Technosys on June 05, 2018

Hello Daniel,
Thank you for the review.
We are glad that you are finding eZee Centrix helpful and it's simplifying your inventory distribution. In case you have some query, do reach out to your account manager.
Regards,
Team eZee.

Review Bellevue Guesthouse

Jul 21, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Very friendly people and customer service. I think the updating of the rooms should be more easy as now i still see i make mistakes as the layout is not handy.

Its a great channel manager

Oct 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use

Timely updation on OTA's

Good customer care service

Live chat

Updation speed is also quite good

Vendor Response

by eZee Technosys on October 10, 2017

Dear Adwait, We are grateful to receive your feedback. We take pride in simplicity of our solutions. Stay in touch and say hello to us at cm@ezeetechnosys.com. Best regards, Team eZee.

Perfect and easy to use and update

Jun 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to update

easy to understand

Easy to Update remarks

easy to ammend

easy to cancel booking

smoothly with working in this software

all perfect

Cons: No comments,

working in this software was very easy

the space for the remarks part was very small

other than this all perfect and good

Vendor Response

by eZee Technosys on June 18, 2018

Hello Vishwajeet, thank you so much for this feedback. We promise that your experience with us will get better with time. Regards, Team eZee

My company works with eZee as reseller partner. So far we are happy with them.

May 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So far the software is ease to use and all staff members were very friendly and helpful. They are always ready to help us if we find a problem with the system.

Cons: I had bad experienced several times that caused me to spend more time to fix it, due to staff that is not careful. But because this is a new experience for us so it takes a little longer to be able to properly operate the system.

Overall: more client, more profit, and more knowledge.

Vendor Response

by eZee Technosys on May 25, 2018

Hello Yuyun,
We apologize for the inconvenience caused to you in your initial days, and we assure you that we're trying to make your experience better each day. On the other hand we are happy that our software is helping you in generating more profits and that you are able to acquire and manage more clients. In case you are puzzled or confused about anything, you can always contact our live 24x7 support.

Such a splendid product of eZee, after using this product i didn't headache about the booking, ota

Jul 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, all 3 product ( absolute, reservation and configuration ) are such a very good product. we can handle all booking from our ota partner on one place.

Overall: Get all booking in one place. Easy to ' No Show'

Vendor Response

by eZee Technosys on July 19, 2017

Hi Shubham, we are glad to serve you with our solutions. Thanks for your review, we are there to make your operations easy, get in touch anytime you need our assistance at cm@ezeetechnosys.com Best wishes from team eZee!

Perfect Software and Excellent Support

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Perfect Software and Excellent Support. The support is always on time to help you whit every problem you have.

Overall: all Canals

Vendor Response

by eZee Technosys on February 28, 2018

Hi Aleksandar. We are grateful to receive your wonderful feedback. Regards, Team eZee.

Quick support and takes less time for implementation. Kudos team!!

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: 1. Easy and simple to use without complexity.

2. Team is ready to support for business at any time.

3. Managing rates and inventory is made simple by this software.

Cons: 1. Mob application should be updated to manage rates and inventory.

2. It would be more helpful if user guide is available for this software.

Vendor Response

by eZee Technosys on April 30, 2018

Hi Kodanayaguy M. Thanks for the wonderful review. Regarding the cons, you can easily manage rates and inventory on the go using eZee Centrix mobile app. Please connect with us on our 24x7 live support if you are unable to manage rates and inventories on the mobile app. Also, we do have user guides, youtube videos and other help resources. You should connect with us on live support for the same. For any further suggestions and feedbacks please do write to us at cm@ezeetechnosys.com Thanks

I learned the Ezee with the help of Rep

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I have used Ezee many times and i find it very easy and reliable. I recommend every hotillier to use Ezee

Cons: It is easy to use but some times it too slow and I find it difficult to manage. But I'm learning to use.

Overall: Managing the bookings online

Vendor Response

by eZee Technosys on June 04, 2018

Hi Nimesh, Glad to see your positive response and a recommendation for channel manager eZee Centrix too. Maybe you can give a check to your internet connection, while we check the performance from our end. Our 24x7 support team is always there at your assistance for anything you need. Best regards, Team eZee.

Great support from the team, but the product can be improved somewhat.

May 18, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Good features, especially API connectivity with every major OTA. Does the job well enough. Recent changes have improved the design, so that's good.

Cons: UX is not great. The language used to describe various things can also be confusing sometimes. The Excel export generally has a lot of blank rows and columns, which leads to a lot of effort in cleaning the data before analysing.

Overall: Got us to manage multiple channels well otherwise, we would have gone crazy.

Vendor Response

by eZee Technosys on June 04, 2018

Hi, Appreciate your positive review for our support team. We sincerely apologize for the inconvenience caused to you. You can avail a complete product training online to resolve any queries you have in the product regarding excel, and language. We request you to contact our support or email to us at: cm@ezeetechnosys.com. Our Support Team will be glad to solve all your queries immediately. Best Regards, Team eZee.

Excellent customer support

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Solved my issue with effectiveness and conciseness

Cons: none at all. Good and excellent all the time

Vendor Response

by eZee Technosys on September 25, 2018

Hello Oladunni,
Thank you for praising our support team in your review. We are glad that eZee Centrix has made your inventory distribution better. Do reach out to your account manager in case of any query. They're at your service all the time.
Regards,
Team eZee

Very user friendly UI. Interactive Support Team

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: All the data is available for day today operations on frond end itself. One does not have to go to different tabs looking for useful information.

Cons: Unavailability to navigate through the products from same screen. That will make experience so much better.

Vendor Response

by eZee Technosys on May 23, 2018

Hi Parixit, thank you for appreciating our support team as well as solutions. The reason behind keeping seperate login screens for different products is the usability and functionality of each solution, which is unique in nature and needs to be handled accurately without disturbing other operations. We hope you continue getting such experience with us in future as well. For any suggestions or queries, you can always get in touch with our 24x7 support or email us at cm@ezeetechnosys.com. Regards, Team eZee

Very easy and handy

Jan 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything

Cons: Not that I can think of

Overall: Everything seems like only one click away, no fuss and no complexity! Our work has been running smoothly since we use this amazing cloud base hotel reservation.

Vendor Response

by eZee Technosys on January 16, 2017

Hi Jack,

Thank you for the kind words. We trust that you are doing well and that your business is simplified with our hospitality solutions. Keep benefiting!

Regards,
Team eZee!

Online Support Facility Awesome

May 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Timely Help & ready to help. The customer representatives helped me to clear all my queries. Thanks for your patience with me.

Vendor Response

by eZee Technosys on May 09, 2017

Hey Saurabh,

We are happy to know that all your queries are solved now. And shall continue providing you with the best of eZee solutions. Many regards from Mr. Hiren.

Best,
Team eZee!

easy to use and helpful

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: i have been using this software for almost 3 month to update rates and availability of my customers Property. It is easy to learn and have a simple design

Cons: update rates and availability need to be improved with more option. when i updating a a range of date at once you need to re-input again even when the rate is the same

Vendor Response

by eZee Technosys on May 09, 2018

Hi Nara K. We are glad to see your review here. Regarding the cons, we have recently launched a new Distribution Wizard which is apt for instant bulk updates for any date range, and even for multiple rate plans at once. You should give it a try if you haven¿t. You can reach our 24x7 live support team and they will further assist you with this. Regards, Team eZee.

Simple and good for startups

May 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Simple and the help desks are very helpful. Online help are also very useful. Trainee is also available for help all the time.

Cons: Some features are not very user friendly for first users and sometimes very slow in loading the pages.

Vendor Response

by eZee Technosys on May 31, 2018

Hi Sinaan, we appreciate your comments for the online support and help desk. We're working our best to optimize our systems so that you can use them without any glitches. In the meantime, you can also check with your internet service provider to check your network connection. For understanding the features, you can schedule an online training, which is free-of-cost. Your account manager is always there to guide you further. Regards, Team eZee.

Wonderful software help us to manage OTA over our competitor

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Team is always helping us with any request. Software is very easy to use with full function that you can manage OTA.

Cons: Mobile function is limit feature and should be develop more easy for interface. But we work fine for overall in mobile

Vendor Response

by eZee Technosys on May 31, 2018

Hello,
Thank you for your positive positive. We are happy that eZee Centrix has made your workforce better and stronger. eZee Centrix mobile app is a very basic application which lets you perform a few distribution operations on-the-go. To be able to perform wider operations, you can get your hands on our hotel PMS app, eZee Absolute. Meanwhile, your account manager can help you further with the mobile operations.
Regards,
Team eZee.

Excellent service really good product compare to the price

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, perfect features. Easy to bulk update seasonal rates. Excellent service by support team in case of need.

Cons: Could do better on the graphics and appearance of the booking system. Login is not available from IE as it is the browser my customer is using most

Vendor Response

by eZee Technosys on June 18, 2018

Hi Antonios, thank you for review. We are glad to know that you're finding eZee Centrix perfect. Regarding your cons, our software comes with certain set of requirements. We suggest you to ask your customers to use Google Chrome, Microsoft Edge and Mozilla Firefox. In case you have any other query, please contact our support team who are available to help you 24/7/365. Regards, Team eZee.

My over all experience has been very positive so far

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The concept of being able to control all rates in the same place is excellent and leads to a more effective revenue management

Cons: That is cloud based (therefore it can be slow) however it is very handy that you're able to access it anywhere due to the fact it is cloud based.

Vendor Response

by eZee Technosys on June 08, 2018

Hi Margrét, We are so happy to see your review here. We are trying to resolve your concerns regularly optimizing eZee Centrix. Since the performance of our solutions also depends on internet connectivity, we suggest you to contact your service provider as well for the speed issue. Meanwhile, our support team is always there to solve your queries if any. Regards, Team eZee.

Capterra loader

Overall, really good

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn new features, easy in use. Really easy to teach new users and search features are very convenient.

Cons: Web based can cause slight delays sometimes. When dealing with group bookings, some features are missing but we´re hoping to have these added soon

Vendor Response

by eZee Technosys on June 05, 2018

Hi Jóel,
Thank you for the review.
We're sorry for the inconvenience caused. We are trying our best to optimise the products so you do not face such errors. And there are several new features we're coming up with. We're sure you'll find a correct update that suits your system soon. In case you have a query, you can contact our support team 24/7/365.
Regards,
Team eZee.

Easy and Practical!!

May 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Enough features and reports help you adjust rates and maximise your return and also helps focus on the channels which give you max bookings

Cons: Could be more user friendly specially for distribution. I have to change the availability for 10 days at a time. It should enable longer distribution period

Vendor Response

by eZee Technosys on June 05, 2018

Hi Amit, Glad to hear on how eZee Centrix is helping you out in your hotel business. We do have the facility of hotel distribution for longer periods. To know more about it, you can contact your account manager. He'll be able to guide you aptly. Best Regards, Team eZee

We are using Ezee Centrix together with Ezee PMS and booking engine software.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, customizable, works fast even when the internet connection is slow. The mobile app is very useful.

Cons: We are using this software for a few months already, no cons so far. Would be great to connect surfholidays.com and other surf travel OTAs

Overall: Increased occupancy rate , decreased overbookings

Vendor Response

by eZee Technosys on April 24, 2018

Dear Yaroslav, We are gratified with your words and to know that our solutions have made your business simplified gives us the strength to do more. Thank you for your feedback. If you have any queries, you can reach us anytime at cm@ezeetechnosys.com. Best regards, Team eZee.

It is an a good software for manage Inventory (i win time)

Jan 30, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: In my case, Chanel Manager and eZee Reservation is a same think.

It is a really good product too.

Sagar help me when i need to map an OTA with a channel manager.

Just, i am interested to have a different inventory management between Booking Engine and OTA.

Vendor Response

by eZee Technosys on February 01, 2016

Dear Eugene,

Thank you for taking the time to review us and giving such a positive feedback.
Just to let you know, the Channel manager and Reservation are 2 different solutions, there are few features designated for channel manager and some only for the booking engine. However, for your ease of use we offer single access panel for eZee Reservation & eZee Centrix so that you don't have to juggle between multiple login panels.

Furthermore, regarding the different inventory management for booking engine and OTA, we do offer that service. You can simply drop us an email to cm@ezeetechnosys.com and our support team will take care of your query.

Regards,
Team eZee

Using eZee channel manager was a complete solution for updating availability and rates with comfort.

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps save time, things otherwise take hours can be done with no time, just using the software with auto update to room availability to all the online channels.

Cons: The mobile application for this software seem not very practical and easy for the use. Features are not easy to use.

Overall: It saved lot of work time.

Vendor Response

by eZee Technosys on June 18, 2018

Hi Mohamed, Happy to hear that eZee Centrix is making all your task efficient. Regarding the mobile application, please write your suggestions to cm@ezeetechnosys.com and we'll get back to you with the best possible solution. Best Regards, Team eZee

The on-boarding process was really quick & easy

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its feature reach, its on cloud, number of very good reports. The process was quick & easy. Support from Team was really good

Cons: The pricing needs to revised considering the small hotels which wants to use the software. There needs to be tiered pricing

Overall: can manage my rates & availability across channels easily. Good reporting tool as well

Vendor Response

by eZee Technosys on May 11, 2018

Hi Nilesh. Thanks for rating us. Regarding cons, we do have tiered pricing on the basis of room slabs and the number of rooms you've got. If you have any confusion on this regards, please contact our sales team. Regards, Team eZee.

Overall a really good experience

May 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Analytics is really good.

The Updating is really simple. Desktop version of the software is very user friendly.

Cons: Till now everything seems good except Mobile Application. It's not user-friendly as the desktop version is.

Vendor Response

by eZee Technosys on June 04, 2018

Hello Dipin, we are happy that you are satisfied with eZee Centrix. The mobile application of eZee Centrix is a basic version. If you want to perform distribution and hotel management operations on-the-go, you can try our eZee Absolute mobile app. Or else, you can contact your account manager to know how to optimally use the app. Regards, Team eZee.

Great experience

Jun 01, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: eZee Technosys's made this software is a very useful software and we like most in this software is it is a very user friendly, In this software updations are very easy....like room inventory updation, rate updations...etc ...are very easy.

Cons: Actually all functions of this software is a very easy and also a user friendly. As of now no comments, just want to say make training user guide also with offline or online training. software is really a user friendly.

Overall: With this software it is very easy to manage updates on all online portals at time from one desk top only, help to save valuable time.

Vendor Response

by eZee Technosys on June 18, 2018

Hi Raksha, Glad to hear positive words from you. Keep sharing your feedbacks at cm@ezeetechnosys.com. Best Regards, Team eZee