--- title: "OptimisPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OptimisPT the right Physical Therapy solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135714/OptimisPT/reviews/" page_type: "reviews" language: "en" --- OptimisPT 4.5 (62) [View alternatives](https://www.capterra.com/p/135714/OptimisPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of OptimisPT Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews ER Exequiel R Student Physical TherapistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Ease of providing initial evaluations as everything is quick to access and the tabs feature for the component of each visit is well made as I do not need to scroll every now and then“ July 11, 2025 AR Alison R Occupational TherapistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I find it very limiting in that I can't enter 2 treatment notes on the same client on the same day.“ September 20, 2024 WS Weston S Director of OperationsMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “I have sampled several different PT EMRs, and without question OptimisPT is the most user friendly and efficient documentation system I have sampled. “ March 21, 2024 LL Lester L Claims SupervisorFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “I also do not like the fact that Optimis doesn't have an eligibility check built in.“ September 18, 2024 WS Weston S Director of OperationsMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “The embedded clinical decision support is second to none, and helps to advance the novice clinician in their supportive reasoning.“ March 21, 2024 MS Martha S Physical TherapistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Our hospital system went with another EMR but out outpatient clinic opted to stay with OptimisPT because the outpatient therapy world requires so much in terms of documentation that the hospital-wide system did not provide.“ March 21, 2024 DP David P Physical therapistMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “Once it is customized, filling out patient charts becomes much easier than with alternative EMR software.“ April 23, 2024 KR Katie R Billing Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I don't particularly like that you need to invalidate an encounter in order to add/subtract info you may have missed on your first scrub or that the PT added after the initial finalizing of the claim.“ April 23, 2024 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Brian M. CEO Medical Practice Used the software for: 2+ years ### "MagnaReview" April 23, 2024 4.0 Overall experience is that it is slow since V2. Would like changes in objective data order( alphabetical) Pros Scheduling and text messaging Faxing ability Cons Flow sheets Promised time frames were lengthened Alternatives considered [WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/) Reason for choosing OptimisPT We were a beta site and was told we would have a fitness /wellness component Review Source AD Ann D. Physical Therapist , practice owner Health, Wellness and Fitness Used the software for: 2+ years ### "Quality and Care" January 6, 2023 5.0 OptimisPT clinical, technology and compliance staff are always there and supportive. In a health business environment where it often feels like everyone is against you, the OptimisPT staff are there to help, encourage and educate. Pros OptimisPT is fantastic in regards to allowing us to be fully compliant with all rules and regulations for billing in the PT industry. You can customize but you don't have to. Cons It is sometimes difficult to locate the exercises you want in the exercise section. Alternatives considered [TurboPT](https://www.capterra.com/p/141394/TurboPT/)[WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing OptimisPT Their knowledge and concern with compliance issues. Review Source BM Byron M. PTA Hospital & Health Care Used the software for: 1-2 years ### "IT can be better. " March 21, 2024 3.0 Pros I like the ease of use with charting. The drop down and clicking makes it easier to manage. Cons The exercise portion of the program is not great at all. Too many exercises and it not easy to filter out. There are too many drop downs. You can type in an exercise and instead of exercises directly generating, a selection of drop downs to chose from is generated and you still have to search for the exercises. There is no point of having a search bar if you still have to search for an extended period of time for the exercise. You should also be able to generate your own photos for exercises that are not listed in Optimus. Review Source Response from OptimisCorp April 9, 2024 Hi Byron, Thank you for your honest and valuable feedback! This feedback is extremely helpful! In an effort to improve, we would like to hear some more of your thoughts! Please feel free to reach out directly to discuss any other feedback you have that will enhance your experience as an OptimisPT user. Thank you for sharing your experience as it will help us improve! CI Catherine I. Directory of Ancillary Services Medical Practice Used the software for: 2+ years ### "Why I would recommend OptimisPT" February 10, 2023 5.0 Pros \[sensitive content hidden\], is probably the best support person for any vendor that I have ever worked with. He is responsive and open to requests for change/customization for our needs. \[sensitive content hidden\] is the best. These 2 representatives for OPTIMIS set the bar high for us with other vendors because the response time, service and attention to our needs is A++ Cons Some limitations with scheduling for our larger clinics. Reason for choosing OptimisPT Optimis was able to interface with our current systems at the time Review Source GP Gabriela P. Occupational Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "OptimisPT is great !!!" April 24, 2024 5.0 Great experience so far!! Customer relations team is always available to help! Pros I love how easy it is to complete my daily SOAP notes! Cons It can be time consuming when completing initial evaluations Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) For easier documentation, better experience with scheduling and billing. Review Source Response from OptimisCorp August 29, 2024 Hello Gabriela! Thanks for sharing your feedback! We're thrilled you're having a great experience! Be on the look out for our new Documentation Scribe that will be driven by our embedded clinical practice guidelines and powered by A.I!!! AR Alison R. Occupational Therapist Hospital & Health Care Used the software for: 1-2 years ### "Does the job" September 20, 2024 3.0 Pros The technology support is almost immediate. Cons I find it very limiting in that I can't enter 2 treatment notes on the same client on the same day. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) I changed from Henry Ford Health System to my current employer. Review Source DT Dora T. Front Office Manager Hospital & Health Care Used the software for: 2+ years ### "Optimus Review " March 21, 2024 5.0 Over all a great experience. I have seen may other programs and this one is very easy to learn Pros The tag system that allows us to see special requests or if something needs to be completed Cons The glitches that sometime occur when scheduling such as delays in opening a window. The system is sometime slow Review Source Response from OptimisCorp May 7, 2024 Hi Dora! Thank you for the great feedback! We're glad you're having an overall great experience! Have you tried the new version of the schedule? If you haven't and would like a walk through, we're happy to jump on a call, LIVE to show you! AS Amy S. President/CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Best Software for Physical Therapy Private Practices! " July 15, 2021 5.0 We have been using OptimisPT for about five years for several of our clients. It is one of the best that we have found. We have used several other software, and by far this is the easiest all around. If you have any questions or issues, you click the support tab, and very quickly they will respond with assistance, other software, we may way a week or longer to get an answer. Pros The ease of the software, it is very easy to setup EOC, without having to set up the patient several times. We can also set the appointments based on the EOC. The billing component is very easy to finalize our claims. The program will let the billing specialist know if the therapist hasn't billed enough units or if the therapist is billing too many units. Cons We haven't seen any issues at this point. The software works for what we need as a billing company, and the support is very helpful. Review Source AS Ashley S. Physical Therapist Hospital & Health Care Used the software for: 1-2 years ### "Prefer this EMR over others " September 8, 2024 4.0 Overall I would rate this product highly. Compared to other EMR systems it caters to physical therapy well Pros The flow makes documentation easy and fluid. I like that I can make patterns and use dropdowns or favorite phrases to be more productive Cons Support is out in California and with the time change sometimes is not as timely as I would like. Also building patterns is a time consuming process Review Source Response from OptimisCorp September 16, 2024 Hi Ashley, thank you for taking the time to submit a review! Your feedback is very helpful and very much appreciated! OptimisPT is developed specifically for PT, OT and SLP. We're happy to connect with you to see if there might be a better work flow to create your custom patterns that being utilized. Feel free to submit a support ticket and specify that you'd like a "tutorial on efficiency building custom patterns". Thanks again for your review! WS Weston S. Director of Operations Medical Practice Used the software for: 2+ years ### "Compliant and effecient" March 21, 2024 5.0 Overall, I recommend OptimisPT for all types of practices. The practice management tools embedded in the system helped to assist in day to day operations and make for a smooth transition from clinician to administrator. Pros I have sampled several different PT EMRs, and without question OptimisPT is the most user friendly and efficient documentation system I have sampled. Compliance is important, as well as thoroughness of documentation, and OptimisPT checks all the boxes to ensure compliant services are rendered. The embedded clinical decision support is second to none, and helps to advance the novice clinician in their supportive reasoning. Cons There are too many exercises embedded in the system, which makes it sometimes difficult to find the particular one you were looking for. Review Source AB Angel B. Physical Therapist Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "OptimisPT for small outpatient physical therapy " April 4, 2024 5.0 Overall, the experience has been excellent. I would recommend for any office looking for a physical therapy specific EMR. Pros Customer service responds in timely manner and has always resolved any questions I've had about the product. We have not experienced any technical issues to date. Cons Not having a mobile/tablet version makes POS documentation and scheduling on the go difficult. Review Source AR Alicia R. Office Manager Medical Practice Used the software for: 2+ years ### "Everyone at OptimisPT is the Best!" April 25, 2024 5.0 Great experience, amicable, very professional, and the guidance to help set you up with OptimistPT was and continues to be amazing. Pros The staff members are very pleasant and very professional. Cons Nothing negative to say everyone is exceptional. Review Source Response from OptimisCorp August 29, 2024 Hello Alicia! Thank you for the kind words and wonderful feedback! We value and appreciate your business! We're humbled by your great feedback! PR Paola R. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for PT" April 24, 2024 4.0 Pros It is a lot easier to use than our previous system. Cons The initial evals can take a while to fill out. Review Source Response from OptimisCorp May 7, 2024 Hi Paola! Thanks for taking the time to review us! We're glad your having a better experience than with your old EMR! We'd like to hear more specifics on your feedback so that we can hopefully improve your overall experience! If you feel you're not getting the most out of your experience, please let us know how we can help. If you need additional insight on how to customize your settings to your work flow, we can help you do that! Thanks again for taking the time to review us and we look forward to providing a better overall experience for you! JM Jeanmarie M. Family Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "OptimistPT- A good fit." September 18, 2024 4.0 I use it every day and am quite pleased with it generally. Pros Customer service is very responsive when I have a rare complication. They have always responded quickly and been able to fix whatever issue in a timely manner. Cons I'm not always able to search by phone number. Review Source AB Ashley B. Front Desk Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Optimis PT " September 24, 2024 4.0 System was easy to learn and easy to navigate. Pros User friendly. Optimis PT is easy to navigate! Cons Delays with uploading. Random delay when uploading causes slow flow. Review Source RB Romeo B. Administrative Assistant Medical Practice Used the software for: Less than 6 months ### "Physical Therapy" April 24, 2024 5.0 Very helpful, efficient, and user friendly. Pros The functionality and simplicity that comes with OptimisPT is second to none. Cons OptimisPT has not shown any sign of flaws. Review Source NL Nicole L. Front Desk Health, Wellness and Fitness Used the software for: Less than 6 months ### "Front Desk Scheduling User" April 24, 2024 4.0 I think its quite easy to learn and nice to use. Pros It is easy to manage when scheduling, inputting payments, etc. Very User friendly. Cons I dont think inputing authorizations on optimis are very user fiendly. it is confusing and not easy to deal with. Review Source Response from OptimisCorp June 28, 2024 Hello Nicole, Thank you for your feedback! We'd love to hear more about any concerns you might have and see if we can help you navigate the authorizations more easily in OptimisPT. Please reach out directly and we will be happy to schedule a video call to connect with you! FS Fred S. PT / owner Medical Practice Used the software for: 2+ years ### "Too detailed ... takes too long to do clinical documentation ... " August 8, 2017 4.0 thorough / but not efficient Pros Optimis is very thorough , which gives you confidence that documentation will be compliant ; however, on the down side ... it takes way too long to document an evaluation due to the plethora of drop down menus. Cons Again, too thorough ; not efficient w/ time management ; takes 30 min to do an evaluation . Needs to be more user friendly and quicker to get paperwork done in timely fashion. Review Source Response from OptimisCorp February 5, 2020 Thank you for your review! DM Debbie M. Practice Manager Medical Practice Used the software for: 2+ years ### "OptimisPT is tailored to PT and has many great features" January 18, 2018 4.0 Built in scheduling, docs, and billing functionality are convenient and specific to physical therapy. Pros The built in schedule, documentation, billing, make sense. The built in appointment reminders for patients is nice feature. Pay by volume, fits the bill during slower times. Cons Would like to have ability for more administrative function. (More customization options for payer types, etc.). Review Source Response from OptimisCorp February 5, 2020 Thank you for your review, Debra! JS Jackie S. Billing Manager Medical Practice Used the software for: 2+ years ### "Great, user friendly software and excellent customer service!" October 17, 2017 5.0 Pros So easy to use, it's pretty self explanatory. It helps prevent you from making mistakes on your "Off" days. Cons I wish there was a built in billing software, it would make it much more efficient and save so much time. Review Source Response from OptimisCorp February 5, 2020 Thank you for your review! AG Ann G. Medical Practice Used the software for: ### "Satisfaction" February 25, 2015 4.0 Pros Strong adherence to Medicare compliance, thoroughness of documentation, relative ease of use after steep learning curve. Cons Unexpected crashes that can totally derail one's day. Review Source Response from OptimisCorp February 5, 2020 Thank you for your review! SR Stacey R. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "More strengths than weaknesses" November 13, 2025 5.0 Overall, I like Optimis. It is easy to use as a documentation tool and it is easy to look up patient info. Pros Lots of info is available on the opening page of each pt document which makes it easy to reference basic pt info as well as to follow timing of documents (progress notes, end-of-cert periods, for example). I also like that I can toggle from one note to another to locate info from previous notes. Cons There is poor organization of treatment techniques and not enough choices of measures for adult Neuro functional skills or those available are poorly worded. I find Optimis more useful for Ortho patients and not Neuro patients - and I treat more Neuro pts. Review Source RA Robbin A. Office Manager Medical Practice Used the software for: 2+ years ### "Great Job Easy to work with" January 6, 2026 5.0 I love dealing with your tech support and their communication is amazing at helping those of us who are not great with computers understand. Pros Easy to use and even the updates have been seamless. When we add providers they are quick to get them synced so we have no delays in billing. Cons at this time nothing has been an issue that would keep me from using OptimisPT when I have an issue they are right there to help Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing OptimisPT Tech support was crucial for us and we wanted to know we could count on them Review Source AH Arthur H. Occupational Therapist Medical Practice Used the software for: 1-2 years ### "The Better EMR" May 27, 2025 5.0 It's streamlined, making documentation much less dreadful. If there is anything that truly becomes I bother, I'll be sure to let you know. Pros It's convenient, easy to navigate and support is offered quickly when necessary. Support answers questions promptly, concisely and correctly the first time. Cons I appreciate and prefer this EMR over most others, as they are redundant and confusing at times. Not much to complain about. Review Source ER Exequiel R. Student Physical Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Forst Time Optimis User" July 11, 2025 5.0 Ease of providing initial evaluations as everything is quick to access and the tabs feature for the component of each visit is well made as I do not need to scroll every now and then Pros Integration of HEP printouts onto the EMR system itself. I do not need to access medbridge or hep2go anymore. Cons Nothing. Everything is very easy to follow. Although if there is one, it would be the HEP portion; the system loads too long. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.