# OptimisPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OptimisPT the right Physical Therapy solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135714/OptimisPT/reviews --- OptimisPT 4.5 (62) [View alternatives](https://www.capterra.com/p/135714/OptimisPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OptimisPT Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews ER Exequiel R Student Physical TherapistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Ease of providing initial evaluations as everything is quick to access and the tabs feature for the component of each visit is well made as I do not need to scroll every now and then“ July 11, 2025 AR Alison R Occupational TherapistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I find it very limiting in that I can't enter 2 treatment notes on the same client on the same day.“ September 20, 2024 AS Ashley S Physical TherapistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I like that I can make patterns and use dropdowns or favorite phrases to be more productive“ September 8, 2024 LL Lester L Claims SupervisorFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “I also do not like the fact that Optimis doesn't have an eligibility check built in.“ September 18, 2024 SS Sharon S Doctor of Physical TherapyHospital & Health Care, Self-employedUsed the software for: 1-2 years. “It is the best documentation system I have used since electronic documentation has been implemented.“ September 9, 2024 MS Martha S Physical TherapistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Our hospital system went with another EMR but out outpatient clinic opted to stay with OptimisPT because the outpatient therapy world requires so much in terms of documentation that the hospital-wide system did not provide.“ March 21, 2024 AH Arthur H Occupational TherapistMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “It's convenient, easy to navigate and support is offered quickly when necessary.“ May 27, 2025 AS Ashley S Physical TherapistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Support is out in California and with the time change sometimes is not as timely as I would like.“ September 8, 2024 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HP Heather P. President Medical Practice Used the software for: 2+ years ### "Good price for part time therapists with good overall functionalities" April 24, 2024 4.0 Good - they have implemented some of our suggestions and the support team gets back to us quickly. Pros It doesn't force me to click except a few minor exceptions. I can use the program to make custom templates or just type a soap note or use the auditing function to be sure I'm compliant. It gives lots of options once you learn how to work with it. It charges for usage. For a practice with a lot of part time therapists it is a much better price point than competitors. Cons It doesn't have automatic processes in place to cue and track authorizations. The wait list feature doesn't allow us to prioritize patients. The wait list feature doesn't autodial patients to fill holes from the schedule like other EMRs. It doesn't have AI built in yet to translate visit audio recording to fields in the EMR and an integration with one of the AI companies would be great. Also automating some of the billing side makes sense to add. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) Reason for choosing OptimisPT Pricing was based on usage and there weren't forced clicks to get through documentation. Review Source Response from OptimisCorp May 7, 2024 Hello Heather! Thank you for taking the time to provide us detailed and extremely valuable feedback! More automated features are on the way. Implementation of A.I is very important to us which is why we want to integrate it the RIGHT way. Not only to automate processes but to supercharge our best-in-industry evaluation & documentation tools in effort to stay true to our mission of better patient outcomes! We'd love to hear more of your feedback, please feel free to reach out directly and set up a time to meet one-on-one or with anyone from your team that wants to provide detailed feedback! Thanks again for taking the time to review us! We are excited to turn your 4/5 into a 5/5! It sounds like we still have to earn that 5th STAR! We'll get there! RN Rose N. Manager Hospital & Health Care Used the software for: 2+ years ### "OptimisPT is a great web based platform for therapy!" February 10, 2023 5.0 Great experience overall - account reps and development teams are over the top helpful and swift with resolution. Great communication and transparency all along the way. Continue to be a great partner in documentation, scheduling and billing. Pros Easy to implement, smooth workflows, custom templates, updates made based on client feedback, integrated with our PM. Cons No real dislikes - any issues faced were swiftly resolved. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing OptimisPT Impressed with vendor communication, the overall look and flow of the platform, ability to integrate with our PM system, heavy compliance support, and open to improvements/suggestions. Review Source MC Michelle C. administrative assistance Medical Practice Used the software for: 6-12 months ### "Opinion about OptimisPT" March 21, 2024 2.0 Pros navigating through schedule and accounts with ease Cons frequent glitches causes unnecessary time consumption Review Source BM Brian M. CEO Medical Practice Used the software for: 2+ years ### "MagnaReview" April 23, 2024 4.0 Overall experience is that it is slow since V2. Would like changes in objective data order( alphabetical) Pros Scheduling and text messaging Faxing ability Cons Flow sheets Promised time frames were lengthened Alternatives considered [WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/) Reason for choosing OptimisPT We were a beta site and was told we would have a fitness /wellness component Review Source AD Ann D. Physical Therapist , practice owner Health, Wellness and Fitness Used the software for: 2+ years ### "Quality and Care" January 6, 2023 5.0 OptimisPT clinical, technology and compliance staff are always there and supportive. In a health business environment where it often feels like everyone is against you, the OptimisPT staff are there to help, encourage and educate. Pros OptimisPT is fantastic in regards to allowing us to be fully compliant with all rules and regulations for billing in the PT industry. You can customize but you don't have to. Cons It is sometimes difficult to locate the exercises you want in the exercise section. Alternatives considered [TurboPT](https://www.capterra.com/p/141394/TurboPT/)[WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing OptimisPT Their knowledge and concern with compliance issues. Review Source CI Catherine I. Directory of Ancillary Services Medical Practice Used the software for: 2+ years ### "Why I would recommend OptimisPT" February 10, 2023 5.0 Pros \[sensitive content hidden\], is probably the best support person for any vendor that I have ever worked with. He is responsive and open to requests for change/customization for our needs. \[sensitive content hidden\] is the best. These 2 representatives for OPTIMIS set the bar high for us with other vendors because the response time, service and attention to our needs is A++ Cons Some limitations with scheduling for our larger clinics. Reason for choosing OptimisPT Optimis was able to interface with our current systems at the time Review Source GP Gabriela P. Occupational Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "OptimisPT is great !!!" April 24, 2024 5.0 Great experience so far!! Customer relations team is always available to help! Pros I love how easy it is to complete my daily SOAP notes! Cons It can be time consuming when completing initial evaluations Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) For easier documentation, better experience with scheduling and billing. Review Source Response from OptimisCorp August 29, 2024 Hello Gabriela! Thanks for sharing your feedback! We're thrilled you're having a great experience! Be on the look out for our new Documentation Scribe that will be driven by our embedded clinical practice guidelines and powered by A.I!!! JM Jeanmarie M. Family Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "OptimistPT- A good fit." September 18, 2024 4.0 I use it every day and am quite pleased with it generally. Pros Customer service is very responsive when I have a rare complication. They have always responded quickly and been able to fix whatever issue in a timely manner. Cons I'm not always able to search by phone number. Review Source NF Nancy F. Phys therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Physical therapy " December 30, 2024 5.0 Timely therapy delivered in a positive manner Pros Pt was effective, thorough and great follow through Cons Would prefer more privacy and space between other patients Videos should stay on the app beyond a yr Review Source VR Vicki R. Billing Departmetn Medical Practice Used the software for: Less than 6 months ### "Billing representative " October 16, 2024 5.0 The service was very fast, was able to answer all my question in the email. My issue was resolved with in minutes. Very satisfied. thanks Pros The rep was able to find out why some of my notes was disappearing. Cons I not a problem with the rep or the emails. Was very sufficient. Review Source JO Jennifer O. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Very efficient EMR" March 21, 2024 5.0 I've been with OptimisPT since it was originally launched and can't compare to other products, but it has definitely evolved over the years into a very helpful system. Pros It is a very efficient system for documenting on physical therapy patients. Ability to create custom patterns and exercises. Cons The frequent timing out and error messages while I'm trying to get my charting done before lunch or at the end of the day. Too much clutter within the embedded exercises that make it difficult to find the exercise I'm looking for. Review Source MH Meagan H. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "Magna Employee Review" April 23, 2024 5.0 I would say it’s good and a fairly easy system to use and teach to new employees who are not familiar. Pros Easy to learn to use and the layout of the soap notes makes sense. Cons It occasionally can be slow to respond and save parts of the notes which can be problematic when scheduling and documenting in a timely manner. Review Source Response from OptimisCorp May 7, 2024 Hi Meagan, thank you for the feedback! We put a big emphasis on ease of use. We appreciate your details on the response time and have put several plans in motion earlier this year to enhance load times! If you want provide further feedback, our ears our always open for feedback! AB Angel B. Physical Therapist Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "OptimisPT for small outpatient physical therapy " April 4, 2024 5.0 Overall, the experience has been excellent. I would recommend for any office looking for a physical therapy specific EMR. Pros Customer service responds in timely manner and has always resolved any questions I've had about the product. We have not experienced any technical issues to date. Cons Not having a mobile/tablet version makes POS documentation and scheduling on the go difficult. Review Source AR Alicia R. Office Manager Medical Practice Used the software for: 2+ years ### "Everyone at OptimisPT is the Best!" April 25, 2024 5.0 Great experience, amicable, very professional, and the guidance to help set you up with OptimistPT was and continues to be amazing. Pros The staff members are very pleasant and very professional. Cons Nothing negative to say everyone is exceptional. Review Source Response from OptimisCorp August 29, 2024 Hello Alicia! Thank you for the kind words and wonderful feedback! We value and appreciate your business! We're humbled by your great feedback! PR Paola R. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for PT" April 24, 2024 4.0 Pros It is a lot easier to use than our previous system. Cons The initial evals can take a while to fill out. Review Source Response from OptimisCorp May 7, 2024 Hi Paola! Thanks for taking the time to review us! We're glad your having a better experience than with your old EMR! We'd like to hear more specifics on your feedback so that we can hopefully improve your overall experience! If you feel you're not getting the most out of your experience, please let us know how we can help. If you need additional insight on how to customize your settings to your work flow, we can help you do that! Thanks again for taking the time to review us and we look forward to providing a better overall experience for you! IR Imelda R. Lead Aide Health, Wellness and Fitness Used the software for: 1-2 years ### "OptimisPT " March 21, 2024 3.0 Pros easy to use not many complications when in use Cons sometimes system can be glitchy. or wont show pictures Review Source Response from OptimisCorp April 9, 2024 Hi Imelda, Thank you for this valuable feedback. We would like to hear more of your thoughts and see how we can improve in the future. Please don't hesitate to reach out directly if you'd like to provide more in depth feedback! Thank you for your time in providing your experience! JM Jenna M. Associate Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "OptimisPT Review" April 24, 2024 4.0 Pros My favorite part of utilizing OptimisPT in our organization is the ease of use as it is specifically created for the PT industry. Cons My least favorite aspect of OptimisPT is the fact that payments cannot be applied to specific DOS and can only be applied chronologically, via the integration with Tebra. Reason for choosing OptimisPT The OptimisPT system is specific to PT and user friendly Review Source Response from OptimisCorp June 28, 2024 Hello Jenna, Thank you for taking the time to review OptimisPT. Your feedback is extremely valuable to us and will be used to improve our software. We are currently integrating a native payment system that will allow your payment application to be much smoother. Please reach out directly if you have any questions! Thanks again for your valuable feedback and support for OptimisPT! GM Genesis M. front office asisstant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Optimis PT" March 29, 2024 4.0 Pros OptimisPT has organizational qualities that allow easy navigation Cons When searching a patients name through the scheduling page, not everyone with the name pops up which makes it an inconvenience when you're in a hurry Review Source Response from OptimisCorp April 9, 2024 Hi Genesis, Thank you for this valuable feedback! If you have any other examples or suggestions of these types of items, please reach out directly to share some details! We love the feedback and welcome it for continued improvement! Thank you for sharing your experience! We hope to earn and turn your overall experience into a 5 out of 5! DM Debbie M. Practice Manager Medical Practice Used the software for: 2+ years ### "OptimisPT is tailored to PT and has many great features" January 18, 2018 4.0 Built in scheduling, docs, and billing functionality are convenient and specific to physical therapy. Pros The built in schedule, documentation, billing, make sense. The built in appointment reminders for patients is nice feature. Pay by volume, fits the bill during slower times. Cons Would like to have ability for more administrative function. (More customization options for payer types, etc.). Review Source Response from OptimisCorp February 5, 2020 Thank you for your review, Debra! JS Jackie S. Billing Manager Medical Practice Used the software for: 2+ years ### "Great, user friendly software and excellent customer service!" October 17, 2017 5.0 Pros So easy to use, it's pretty self explanatory. It helps prevent you from making mistakes on your "Off" days. Cons I wish there was a built in billing software, it would make it much more efficient and save so much time. Review Source Response from OptimisCorp February 5, 2020 Thank you for your review! AG Ann G. Medical Practice Used the software for: ### "Satisfaction" February 25, 2015 4.0 Pros Strong adherence to Medicare compliance, thoroughness of documentation, relative ease of use after steep learning curve. Cons Unexpected crashes that can totally derail one's day. Review Source Response from OptimisCorp February 5, 2020 Thank you for your review! SR Stacey R. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "More strengths than weaknesses" November 13, 2025 5.0 Overall, I like Optimis. It is easy to use as a documentation tool and it is easy to look up patient info. Pros Lots of info is available on the opening page of each pt document which makes it easy to reference basic pt info as well as to follow timing of documents (progress notes, end-of-cert periods, for example). I also like that I can toggle from one note to another to locate info from previous notes. Cons There is poor organization of treatment techniques and not enough choices of measures for adult Neuro functional skills or those available are poorly worded. I find Optimis more useful for Ortho patients and not Neuro patients - and I treat more Neuro pts. Review Source RA Robbin A. Office Manager Medical Practice Used the software for: 2+ years ### "Great Job Easy to work with" January 6, 2026 5.0 I love dealing with your tech support and their communication is amazing at helping those of us who are not great with computers understand. Pros Easy to use and even the updates have been seamless. When we add providers they are quick to get them synced so we have no delays in billing. Cons at this time nothing has been an issue that would keep me from using OptimisPT when I have an issue they are right there to help Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing OptimisPT Tech support was crucial for us and we wanted to know we could count on them Review Source AH Arthur H. Occupational Therapist Medical Practice Used the software for: 1-2 years ### "The Better EMR" May 27, 2025 5.0 It's streamlined, making documentation much less dreadful. If there is anything that truly becomes I bother, I'll be sure to let you know. Pros It's convenient, easy to navigate and support is offered quickly when necessary. Support answers questions promptly, concisely and correctly the first time. Cons I appreciate and prefer this EMR over most others, as they are redundant and confusing at times. Not much to complain about. Review Source ER Exequiel R. Student Physical Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Forst Time Optimis User" July 11, 2025 5.0 Ease of providing initial evaluations as everything is quick to access and the tabs feature for the component of each visit is well made as I do not need to scroll every now and then Pros Integration of HEP printouts onto the EMR system itself. I do not need to access medbridge or hep2go anymore. Cons Nothing. Everything is very easy to follow. Although if there is one, it would be the HEP portion; the system loads too long. 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