# OptimisPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OptimisPT the right Physical Therapy solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135714/OptimisPT/reviews --- OptimisPT 4.5 (62) [View alternatives](https://www.capterra.com/p/135714/OptimisPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OptimisPT Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews ER Exequiel R Student Physical TherapistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Ease of providing initial evaluations as everything is quick to access and the tabs feature for the component of each visit is well made as I do not need to scroll every now and then“ July 11, 2025 KR Katie R Billing Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I don't particularly like that you need to invalidate an encounter in order to add/subtract info you may have missed on your first scrub or that the PT added after the initial finalizing of the claim.“ April 23, 2024 DP David P Physical therapistMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “Once it is customized, filling out patient charts becomes much easier than with alternative EMR software.“ April 23, 2024 HP Heather P PresidentMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The wait list feature doesn't autodial patients to fill holes from the schedule like other EMRs.“ April 24, 2024 AS Ashley S Physical TherapistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I like that I can make patterns and use dropdowns or favorite phrases to be more productive“ September 8, 2024 AB Angel B Physical Therapist OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Not having a mobile/tablet version makes POS documentation and scheduling on the go difficult.“ April 4, 2024 SS Sharon S Doctor of Physical TherapyHospital & Health Care, Self-employedUsed the software for: 1-2 years. “It is the best documentation system I have used since electronic documentation has been implemented.“ September 9, 2024 AR Alison R Occupational TherapistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I find it very limiting in that I can't enter 2 treatment notes on the same client on the same day.“ September 20, 2024 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Ashley B. Front Desk Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Optimis PT " September 24, 2024 4.0 System was easy to learn and easy to navigate. Pros User friendly. Optimis PT is easy to navigate! Cons Delays with uploading. Random delay when uploading causes slow flow. Review Source BM Brian M. CEO Medical Practice Used the software for: 2+ years ### "MagnaReview" April 23, 2024 4.0 Overall experience is that it is slow since V2. Would like changes in objective data order( alphabetical) Pros Scheduling and text messaging Faxing ability Cons Flow sheets Promised time frames were lengthened Alternatives considered [WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/) Reason for choosing OptimisPT We were a beta site and was told we would have a fitness /wellness component Review Source MC Michelle C. administrative assistance Medical Practice Used the software for: 6-12 months ### "Opinion about OptimisPT" March 21, 2024 2.0 Pros navigating through schedule and accounts with ease Cons frequent glitches causes unnecessary time consumption Review Source GP Gabriela P. Occupational Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "OptimisPT is great !!!" April 24, 2024 5.0 Great experience so far!! Customer relations team is always available to help! Pros I love how easy it is to complete my daily SOAP notes! Cons It can be time consuming when completing initial evaluations Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) For easier documentation, better experience with scheduling and billing. Review Source Response from OptimisCorp August 29, 2024 Hello Gabriela! Thanks for sharing your feedback! We're thrilled you're having a great experience! Be on the look out for our new Documentation Scribe that will be driven by our embedded clinical practice guidelines and powered by A.I!!! RN Rose N. Manager Hospital & Health Care Used the software for: 2+ years ### "OptimisPT is a great web based platform for therapy!" February 10, 2023 5.0 Great experience overall - account reps and development teams are over the top helpful and swift with resolution. Great communication and transparency all along the way. Continue to be a great partner in documentation, scheduling and billing. Pros Easy to implement, smooth workflows, custom templates, updates made based on client feedback, integrated with our PM. Cons No real dislikes - any issues faced were swiftly resolved. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing OptimisPT Impressed with vendor communication, the overall look and flow of the platform, ability to integrate with our PM system, heavy compliance support, and open to improvements/suggestions. Review Source JM Jeanmarie M. Family Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "OptimistPT- A good fit." September 18, 2024 4.0 I use it every day and am quite pleased with it generally. Pros Customer service is very responsive when I have a rare complication. They have always responded quickly and been able to fix whatever issue in a timely manner. Cons I'm not always able to search by phone number. Review Source VR Vicki R. Billing Departmetn Medical Practice Used the software for: Less than 6 months ### "Billing representative " October 16, 2024 5.0 The service was very fast, was able to answer all my question in the email. My issue was resolved with in minutes. Very satisfied. thanks Pros The rep was able to find out why some of my notes was disappearing. Cons I not a problem with the rep or the emails. Was very sufficient. Review Source NF Nancy F. Phys therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Physical therapy " December 30, 2024 5.0 Timely therapy delivered in a positive manner Pros Pt was effective, thorough and great follow through Cons Would prefer more privacy and space between other patients Videos should stay on the app beyond a yr Review Source GG Gurjit G. Physical Therapy Health, Wellness and Fitness Used the software for: 1-2 years ### "Review of Optimis " July 29, 2024 5.0 Pros Easy to use the drop down menu, favorite button, quick options, helpful for suggest diagnosis Cons Finding the exercises quickly, trying to exactly match words or else the option isn’t available Review Source RL Rita L. Individual User Accounting Used the software for: Less than 6 months ### "Satisfactory" September 19, 2024 5.0 My overall experience has been satisfactory. Pros I like receiving timely reminders via email. Cons I wish there was an easy way to customize. Review Source DP David P. Physical therapist Medical Practice Used the software for: Less than 6 months ### "OptimusPT review" April 23, 2024 5.0 Pros Once it is customized, filling out patient charts becomes much easier than with alternative EMR software. Cons Implementation of home exercise into chart feels a bit clunky. Review Source Response from OptimisCorp May 7, 2024 Hello David! Thank you for the valuable feedback! Customization is crucial for PT's to work the way they want to. We'd love to hear more details about your feedback on the home exercises! We're open to your ideas on how to improve that section if you'd like to share more with us. Thanks again, for the taking the time to review us and provide your feedback! DT Dora T. Front Office Manager Hospital & Health Care Used the software for: 2+ years ### "Optimus Review " March 21, 2024 5.0 Over all a great experience. I have seen may other programs and this one is very easy to learn Pros The tag system that allows us to see special requests or if something needs to be completed Cons The glitches that sometime occur when scheduling such as delays in opening a window. The system is sometime slow Review Source Response from OptimisCorp May 7, 2024 Hi Dora! Thank you for the great feedback! We're glad you're having an overall great experience! Have you tried the new version of the schedule? If you haven't and would like a walk through, we're happy to jump on a call, LIVE to show you! WS Weston S. Director of Operations Medical Practice Used the software for: 2+ years ### "Compliant and effecient" March 21, 2024 5.0 Overall, I recommend OptimisPT for all types of practices. The practice management tools embedded in the system helped to assist in day to day operations and make for a smooth transition from clinician to administrator. Pros I have sampled several different PT EMRs, and without question OptimisPT is the most user friendly and efficient documentation system I have sampled. Compliance is important, as well as thoroughness of documentation, and OptimisPT checks all the boxes to ensure compliant services are rendered. The embedded clinical decision support is second to none, and helps to advance the novice clinician in their supportive reasoning. Cons There are too many exercises embedded in the system, which makes it sometimes difficult to find the particular one you were looking for. Review Source jS jevene S. Physical Therapist, Owner Medical Practice Used the software for: 2+ years ### "Better than WebPT" December 7, 2017 5.0 excellent customer service support from Optimis PT - they responded w/in an hour or less when a support ticket was submitted, and it was always a PERSONAL reply, directly relating to the issue in question; not an email referring you to a link on their support page Pros I used OptimisPT at a clinic I worked at previously, and liked the fact that there was so much ability to customize the software - there is much more flexibility in both the assessment and the treatment section to customize so that you do a minimum of typing and just click drop down menus. It is not immediately intuitive, but that is true of any software that has a lot of functionality. Once you get the hang of it, it is elegant and easy to use. Cons I really can't think of much negative to say about Optimis - it is a great product; it just costs more than other things on the market. I just started my own practice, and got WebPT because it was cheaper than OptimisPT, and it is widely used by other clinics - although I did do a one hour "demo" with the sales team, it wasn't until I started using WebPT that I realized it doesn't have nearly the depth and breadth of customization - there is NO customization available in the treatment section, and I do NOT do "factory" PT where everyone does a lot of standard exercises and modalities. Getting WebPT was the biggest mistake I did in my practice. Review Source Response from OptimisCorp February 5, 2020 Hello Jevene, Thank you for the wonderful review! If you are interested in OptimisPT please feel free to reach out to me directly at (951) 334-2494. Sincerely, Rachel Bettini JC JoAnn C. Physical Therapy Practice Manager Medical Practice Used the software for: 1-2 years ### "Physical Therapy- specific, but lacks customization" January 28, 2019 4.0 OptimisPT is truly physical therapy-focused, and I am so happy to have software for our PT practice that is. It keeps very up-to-date with changing PT requirements and trends. Though priced higher than other similar software, its ease of use and specialization in the physical therapy profession is very important to us and will keep us users for a very long time. Pros OptimisPT is truly focused on the clinician and practice, and keeps very up-to-date with current PT trends. It is always adding new features that aid a PT clinic, both on the scheduling and practice management side as well as the clinician side. Cons I would hope for the higher price tag that this software would allow for more customization. We are a small practice and being able to customize the patient appointment reminder email so that it reads in a way that shows we have just one clinic location would be such a satisfied. But we are almost two years into using this software and our patient appointment reminder emails still read in a very clunky, and grammatically incorrect, way. Also, a sticking point for us would be to be able to speak with customer support, rather than only having the online chat and email option. Review Source Response from OptimisCorp February 5, 2020 Hello JoAnn, Thank you so much for your review. We do strive to make a superior product for you, our customer. I noticed that you commented about support not having a direct line for phone conversations and I wanted to provide you with that number which is (310) 697-8788. Please do not hesitate to call. Sincerely, Rachel Bettini EC Elizabeth C. Collections Supervisor Medical Practice Used the software for: 2+ years ### "Easy to use" March 21, 2024 5.0 Pros I like how easy this program is to learn and use. The lay out has a good flow to it. Cons Depending on your settings it can take longer to load pages if it has a lot of data. Review Source Response from OptimisCorp April 9, 2024 Hi Elizabeth, Thank you for your valuable feedback! OptimisPT strives to stay focused on the ease of use and practical applications for therapists to document efficiently. Better and more consistent outcomes is the ultimate goal! We would like to hear more about your less than satisfying category ratings for support and value. Please feel free to reach out directly to discuss these areas further in depth. Thanks again for taking the time to share your experience with OptimisPT! IR Imelda R. Lead Aide Health, Wellness and Fitness Used the software for: 1-2 years ### "OptimisPT " March 21, 2024 3.0 Pros easy to use not many complications when in use Cons sometimes system can be glitchy. or wont show pictures Review Source Response from OptimisCorp April 9, 2024 Hi Imelda, Thank you for this valuable feedback. We would like to hear more of your thoughts and see how we can improve in the future. Please don't hesitate to reach out directly if you'd like to provide more in depth feedback! Thank you for your time in providing your experience! JC Jorge C. Data Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent EHR with with an Intuitive UI" February 22, 2023 5.0 Pros Ease of use and intuitive UI. A benefit of this is that training and process roll-out for staff is efficient.Support is excellent! Creating support tickets is easy and resolution is always prompt. Cons No real cons. Optimis has a solid UE.An item I would add to a wishlist is more robust reporting tools. e.g. more flexibility to customize reports. Review Source DM Debbie M. Practice Manager Medical Practice Used the software for: 2+ years ### "OptimisPT is tailored to PT and has many great features" January 18, 2018 4.0 Built in scheduling, docs, and billing functionality are convenient and specific to physical therapy. Pros The built in schedule, documentation, billing, make sense. The built in appointment reminders for patients is nice feature. Pay by volume, fits the bill during slower times. Cons Would like to have ability for more administrative function. (More customization options for payer types, etc.). Review Source Response from OptimisCorp February 5, 2020 Thank you for your review, Debra! JS Jackie S. Billing Manager Medical Practice Used the software for: 2+ years ### "Great, user friendly software and excellent customer service!" October 17, 2017 5.0 Pros So easy to use, it's pretty self explanatory. It helps prevent you from making mistakes on your "Off" days. Cons I wish there was a built in billing software, it would make it much more efficient and save so much time. Review Source Response from OptimisCorp February 5, 2020 Thank you for your review! AG Ann G. Medical Practice Used the software for: ### "Satisfaction" February 25, 2015 4.0 Pros Strong adherence to Medicare compliance, thoroughness of documentation, relative ease of use after steep learning curve. Cons Unexpected crashes that can totally derail one's day. Review Source Response from OptimisCorp February 5, 2020 Thank you for your review! SR Stacey R. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "More strengths than weaknesses" November 13, 2025 5.0 Overall, I like Optimis. It is easy to use as a documentation tool and it is easy to look up patient info. Pros Lots of info is available on the opening page of each pt document which makes it easy to reference basic pt info as well as to follow timing of documents (progress notes, end-of-cert periods, for example). I also like that I can toggle from one note to another to locate info from previous notes. Cons There is poor organization of treatment techniques and not enough choices of measures for adult Neuro functional skills or those available are poorly worded. I find Optimis more useful for Ortho patients and not Neuro patients - and I treat more Neuro pts. Review Source RA Robbin A. Office Manager Medical Practice Used the software for: 2+ years ### "Great Job Easy to work with" January 6, 2026 5.0 I love dealing with your tech support and their communication is amazing at helping those of us who are not great with computers understand. Pros Easy to use and even the updates have been seamless. When we add providers they are quick to get them synced so we have no delays in billing. Cons at this time nothing has been an issue that would keep me from using OptimisPT when I have an issue they are right there to help Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing OptimisPT Tech support was crucial for us and we wanted to know we could count on them Review Source AH Arthur H. Occupational Therapist Medical Practice Used the software for: 1-2 years ### "The Better EMR" May 27, 2025 5.0 It's streamlined, making documentation much less dreadful. If there is anything that truly becomes I bother, I'll be sure to let you know. Pros It's convenient, easy to navigate and support is offered quickly when necessary. Support answers questions promptly, concisely and correctly the first time. Cons I appreciate and prefer this EMR over most others, as they are redundant and confusing at times. Not much to complain about. Review Source ER Exequiel R. Student Physical Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Forst Time Optimis User" July 11, 2025 5.0 Ease of providing initial evaluations as everything is quick to access and the tabs feature for the component of each visit is well made as I do not need to scroll every now and then Pros Integration of HEP printouts onto the EMR system itself. I do not need to access medbridge or hep2go anymore. Cons Nothing. Everything is very easy to follow. Although if there is one, it would be the HEP portion; the system loads too long. Review Source Similar Products Featured