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OptimisPT

Reviews of OptimisPT

4.4 (58)
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Pros

  • This EMR is comprehensive and compliant with most insurance companies. The webinars that they host are great and up-to-date.

  • I like how easy this program is to learn and use. The lay out has a good flow to it.

  • We found value and benefit and highly recommend a CER to anyone that wants to help ensure they can pass an audit. Documentation from a compliance standpoint can help reduce payment denials.

  • Great experience overall - account reps and development teams are over the top helpful and swift with resolution. Great communication and transparency all along the way.

Cons

  • It can run slow at times & show error when loading pages.

  • There is no point of having a search bar if you still have to search for an extended period of time for the exercise.

  • They say the Devil is in the details and here is where I get very frustrated with Optimis.

  • Getting WebPT was the biggest mistake I did in my practice.

Showing Most Helpful

Showing 25 of 58 reviews

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Heather P.
President
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 24, 2024

"Good price for part time therapists with good overall functionalities"

Overall: Good - they have implemented some of our suggestions and the support team gets back to us quickly.

Pros: It doesn't force me to click except a few minor exceptions. I can use the program to make custom templates or just type a soap note or use the auditing function to be sure I'm compliant. It gives lots of options once you learn how to work with it. It charges for usage. For a practice with a lot of part time therapists it is a much better price point than competitors.

Cons: It doesn't have automatic processes in place to cue and track authorizations. The wait list feature doesn't allow us to prioritize patients. The wait list feature doesn't autodial patients to fill holes from the schedule like other EMRs. It doesn't have AI built in yet to translate visit audio recording to fields in the EMR and an integration with one of the AI companies would be great. Also automating some of the billing side makes sense to add.

Alternatives Considered: WebPT and InsightEMR
Reasons for Choosing OptimisPT: Pricing was based on usage and there weren't forced clicks to get through documentation.

Vendor Response

By OptimisCorp on May 7, 2024
Hello Heather! Thank you for taking the time to provide us detailed and extremely valuable feedback! More automated features are on the way. Implementation of A.I is very important to us which is why we want to integrate it the RIGHT way. Not only to automate processes but to supercharge our best-in-industry evaluation & documentation tools in effort to stay true to our mission of better patient outcomes! We'd love to hear more of your feedback, please feel free to reach out directly and set up a time to meet one-on-one or with anyone from your team that wants to provide detailed feedback! Thanks again for taking the time to review us! We are excited to turn your 4/5 into a 5/5! It sounds like we still have to earn that 5th STAR! We'll get there!
Mary B.
Physical Therapist Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 30, 2024

"Great overall EMR"

Overall: I have used it for years and it has met my needs better than anything else I have tried.

Pros: I like that I can do everything in one place. It works well for scheduling, appointment reminders, charting, home programs, invoicing and recording payments.

Cons: It still doesn't have a lot of the treatments that I use so I am building custom ones.

Alternatives Considered: WebPT
Reasons for Choosing OptimisPT: This seemed efficient and thorough for what we needed.
Switched From: Microsoft Word
Reasons for Switching to OptimisPT: Was not functional for our setting and yours seemed to be a good fit.
Nancy F.
Phys therapist
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 30, 2024

"Physical therapy "

Overall: Timely therapy delivered in a positive manner

Pros: Pt was effective, thorough and great follow through

Cons: Would prefer more privacy and space between other patients Videos should stay on the app beyond a yr

Byron M.
PTA
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Features
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
March 21, 2024

"IT can be better. "

Pros: I like the ease of use with charting. The drop down and clicking makes it easier to manage.

Cons: The exercise portion of the program is not great at all. Too many exercises and it not easy to filter out. There are too many drop downs. You can type in an exercise and instead of exercises directly generating, a selection of drop downs to chose from is generated and you still have to search for the exercises. There is no point of having a search bar if you still have to search for an extended period of time for the exercise. You should also be able to generate your own photos for exercises that are not listed in Optimus.

Vendor Response

By OptimisCorp on April 9, 2024
Hi Byron, Thank you for your honest and valuable feedback! This feedback is extremely helpful! In an effort to improve, we would like to hear some more of your thoughts! Please feel free to reach out directly to discuss any other feedback you have that will enhance your experience as an OptimisPT user. Thank you for sharing your experience as it will help us improve!
Vicki R.
Billing Departmetn
Medical Practice, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 16, 2024

"Billing representative "

Overall: The service was very fast, was able to answer all my question in the email. My issue was resolved with in minutes. Very satisfied. thanks

Pros: The rep was able to find out why some of my notes was disappearing.

Cons: I not a problem with the rep or the emails. Was very sufficient.

Alison R.
Occupational Therapist
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
September 20, 2024

"Does the job"

Pros: The technology support is almost immediate.

Cons: I find it very limiting in that I can't enter 2 treatment notes on the same client on the same day.

Switched From: Epic
Reasons for Switching to OptimisPT: I changed from Henry Ford Health System to my current employer.
Brian M.
CEO
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 23, 2024

"MagnaReview"

Overall: Overall experience is that it is slow since V2. Would like changes in objective data order( alphabetical)

Pros: Scheduling and text messaging Faxing ability

Cons: Flow sheets Promised time frames were lengthened

Alternatives Considered: WebMD PracticePro
Reasons for Choosing OptimisPT: We were a beta site and was told we would have a fitness /wellness component
Ashley S.
Physical Therapist
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 8, 2024

"Prefer this EMR over others "

Overall: Overall I would rate this product highly. Compared to other EMR systems it caters to physical therapy well

Pros: The flow makes documentation easy and fluid. I like that I can make patterns and use dropdowns or favorite phrases to be more productive

Cons: Support is out in California and with the time change sometimes is not as timely as I would like. Also building patterns is a time consuming process

Vendor Response

By OptimisCorp on September 16, 2024
Hi Ashley, thank you for taking the time to submit a review! Your feedback is very helpful and very much appreciated! OptimisPT is developed specifically for PT, OT and SLP. We're happy to connect with you to see if there might be a better work flow to create your custom patterns that being utilized. Feel free to submit a support ticket and specify that you'd like a "tutorial on efficiency building custom patterns". Thanks again for your review!
Sharon S.
Doctor of Physical Therapy
Hospital & Health Care, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 9, 2024

"Optimis PT is the best!"

Overall: It is the best documentation system I have used since electronic documentation has been implemented. Thank you Optimis PT!!

Pros: Optimis PT is so very easy to use and has great flexibility to customize each note.

Cons: I would like to be able to make a reminder note on the patients time slot on the schedule, such as "prefers earlier appt.", "prefers a different day", "MD visit today" etc.

Vendor Response

By OptimisCorp on September 16, 2024
Hi Sharon! WOW! Thank you for taking the time to write these kind words about OptimisPT! Documentation is our specialty! Also, great idea with the reminder note on the patient's time slot! We're working on more enhancements/ capability for the schedule and wait list as we respond! : )
Dora T.
Front Office Manager
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 21, 2024

"Optimus Review "

Overall: Over all a great experience. I have seen may other programs and this one is very easy to learn

Pros: The tag system that allows us to see special requests or if something needs to be completed

Cons: The glitches that sometime occur when scheduling such as delays in opening a window. The system is sometime slow

Vendor Response

By OptimisCorp on May 7, 2024
Hi Dora! Thank you for the great feedback! We're glad you're having an overall great experience! Have you tried the new version of the schedule? If you haven't and would like a walk through, we're happy to jump on a call, LIVE to show you!
Weston S.
Director of Operations
Medical Practice, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 21, 2024

"Compliant and effecient"

Overall: Overall, I recommend OptimisPT for all types of practices. The practice management tools embedded in the system helped to assist in day to day operations and make for a smooth transition from clinician to administrator.

Pros: I have sampled several different PT EMRs, and without question OptimisPT is the most user friendly and efficient documentation system I have sampled. Compliance is important, as well as thoroughness of documentation, and OptimisPT checks all the boxes to ensure compliant services are rendered. The embedded clinical decision support is second to none, and helps to advance the novice clinician in their supportive reasoning.

Cons: There are too many exercises embedded in the system, which makes it sometimes difficult to find the particular one you were looking for.

Stefani R.
Physical therapist
Health, Wellness and Fitness, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
April 24, 2024

"Best I’ve used "

Overall: Best web based system I’ve used. Notes are quick to complete while still being thorough

Pros: Easy notes, carry over features, simplicity

Cons: Holds are not categorized in an organized matter.

Switched From: WebPT and CareCloud

Vendor Response

By OptimisCorp on May 7, 2024
Hello Stefani! Thank you for the feedback! Notes certainly are important! Ecstatic that you love them! We'd love to hear more specific feedback on the "holds categories" - We're super open to feedback like this, please contact us directly and let's improve, TOGETHER! Thanks again for taking the time to review us, we truly appreciate your feedback!
Alicia R.
Office Manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 25, 2024

"Everyone at OptimisPT is the Best!"

Overall: Great experience, amicable, very professional, and the guidance to help set you up with OptimistPT was and continues to be amazing.

Pros: The staff members are very pleasant and very professional.

Cons: Nothing negative to say everyone is exceptional.

Vendor Response

By OptimisCorp on August 29, 2024
Hello Alicia! Thank you for the kind words and wonderful feedback! We value and appreciate your business! We're humbled by your great feedback!
Meagan H.
Physical Therapist
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 23, 2024

"Magna Employee Review"

Overall: I would say it’s good and a fairly easy system to use and teach to new employees who are not familiar.

Pros: Easy to learn to use and the layout of the soap notes makes sense.

Cons: It occasionally can be slow to respond and save parts of the notes which can be problematic when scheduling and documenting in a timely manner.

Vendor Response

By OptimisCorp on May 7, 2024
Hi Meagan, thank you for the feedback! We put a big emphasis on ease of use. We appreciate your details on the response time and have put several plans in motion earlier this year to enhance load times! If you want provide further feedback, our ears our always open for feedback!
Jennifer O.
Physical Therapist
Health, Wellness and Fitness, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 21, 2024

"Very efficient EMR"

Overall: I've been with OptimisPT since it was originally launched and can't compare to other products, but it has definitely evolved over the years into a very helpful system.

Pros: It is a very efficient system for documenting on physical therapy patients. Ability to create custom patterns and exercises.

Cons: The frequent timing out and error messages while I'm trying to get my charting done before lunch or at the end of the day. Too much clutter within the embedded exercises that make it difficult to find the exercise I'm looking for.

Darlene S.
Front Office
Health, Wellness and Fitness, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 22, 2024

"Review for OptimisPT"

Overall: I would say it is decent. It is pretty easy & mangable.

Pros: Makes accessing patients schedule & information easy & quick to use which is important.

Cons: It can run slow at times & show error when loading pages.

Vendor Response

By OptimisCorp on April 9, 2024
Hi Darlene, Thank you for your valuable feedback! Please feel free to reach out directly so that we may gather more details and resolve any issues you may be experiencing. A smooth and enjoyable experience is extremely important in our eyes. Please feel free to reach out directly so that we may resolve any issues or concerns you may be experiencing. Thank you for sharing your experience!
Lester L.
Claims Supervisor
Facilities Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
5.0
Customer Service
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
September 18, 2024

"Can be great with improvements"

Pros: It automatically adds modifiers GO and GP automatically for physical therapy facilities. As billers, we love this functionality.

Cons: I use a lot of 59 modifiers, and it would be nice to have Optimis give us the option to let us add our own modifiers automatically in each of our CPT codes. This option isn't available. I also do not like the fact that Optimis doesn't have an eligibility check built in.

Elizabeth C.
Collections Supervisor
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 21, 2024

"Easy to use"

Pros: I like how easy this program is to learn and use. The lay out has a good flow to it.

Cons: Depending on your settings it can take longer to load pages if it has a lot of data.

Vendor Response

By OptimisCorp on April 9, 2024
Hi Elizabeth, Thank you for your valuable feedback! OptimisPT strives to stay focused on the ease of use and practical applications for therapists to document efficiently. Better and more consistent outcomes is the ultimate goal! We would like to hear more about your less than satisfying category ratings for support and value. Please feel free to reach out directly to discuss these areas further in depth. Thanks again for taking the time to share your experience with OptimisPT!
Martha S.
Physical Therapist
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 21, 2024

"Outpatient therapy EMR"

Overall: Our hospital system went with another EMR but out outpatient clinic opted to stay with OptimisPT because the outpatient therapy world requires so much in terms of documentation that the hospital-wide system did not provide.

Pros: This EMR is comprehensive and compliant with most insurance companies. The webinars that they host are great and up-to-date.

Cons: I don't think that I have a "con" in regards to the EMR - it is user friendly and being web-based is really helpful.

Ashley B.
Front Desk Assistant
Health, Wellness and Fitness, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 24, 2024

"Optimis PT "

Overall: System was easy to learn and easy to navigate.

Pros: User friendly. Optimis PT is easy to navigate!

Cons: Delays with uploading. Random delay when uploading causes slow flow.

Jeanmarie M.
Family Support Specialist
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 18, 2024

"OptimistPT- A good fit."

Overall: I use it every day and am quite pleased with it generally.

Pros: Customer service is very responsive when I have a rare complication. They have always responded quickly and been able to fix whatever issue in a timely manner.

Cons: I'm not always able to search by phone number.

Lourdes G.
Administrative Assistant
Medical Practice, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
April 24, 2024

"Amazing EMR system "

Pros: it is very user friendly when it come to scheduling, tracking appointments, and completing notes the day of

Cons: the only complaint i have about optimisPT is when you go to cancel a pertinent is stays on the schedule

Switched From: CareCloud
Jasmine S.
Virtual Receptionist
Medical Practice, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 22, 2024

"Jasmine Sgrignoli"

Pros: I enjoy the fact that it is easy to maneuver, and locate patients with multiple different ways instead of just their names and dob.

Cons: I'm not a fan of not being able to archive in the attachments tabs and for patients whom have been treating for a while cant have just their new paperwork attached.

Gabriela P.
Occupational Therapist
Health, Wellness and Fitness, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 24, 2024

"OptimisPT is great !!!"

Overall: Great experience so far!! Customer relations team is always available to help!

Pros: I love how easy it is to complete my daily SOAP notes!

Cons: It can be time consuming when completing initial evaluations

Switched From: CareCloud
Reasons for Switching to OptimisPT: For easier documentation, better experience with scheduling and billing.

Vendor Response

By OptimisCorp on August 29, 2024
Hello Gabriela! Thanks for sharing your feedback! We're thrilled you're having a great experience! Be on the look out for our new Documentation Scribe that will be driven by our embedded clinical practice guidelines and powered by A.I!!!
Nikki P.
Physical Therapist
Health, Wellness and Fitness, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 23, 2024

"Optimis PT "

Overall: 10/10 experience. Very easy to use and good customer service.

Pros: Easy to use, especially doing SOAP notes. Functions well with all devices.

Cons: Working with the billing holds can be complicated sometimes.

Switched From: CareCloud
Reasons for Switching to OptimisPT: Easier navigation for therapists to use.

Vendor Response

By OptimisCorp on May 7, 2024
Hi Nikki! Thank you for the 10 out 10! Ease of use is the name of game! Therapists are the driving force of physical therapy clinics, there is no clinic without you! Provider user experience and clinical support tools have always been the number one priority for OptimisPT. Striving for evidence-based care to enable better patient adherence and overall better patient outcomes! - If you need some extra help with the billing stuff, let us know! Use us as a resource! Happy Treating!