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Pros
This EMR is comprehensive and compliant with most insurance companies. The webinars that they host are great and up-to-date.
I like how easy this program is to learn and use. The lay out has a good flow to it.
We found value and benefit and highly recommend a CER to anyone that wants to help ensure they can pass an audit. Documentation from a compliance standpoint can help reduce payment denials.
Great experience overall - account reps and development teams are over the top helpful and swift with resolution. Great communication and transparency all along the way.
Cons
It can run slow at times & show error when loading pages.
There is no point of having a search bar if you still have to search for an extended period of time for the exercise.
They say the Devil is in the details and here is where I get very frustrated with Optimis.
Getting WebPT was the biggest mistake I did in my practice.
Showing Most Helpful
Showing 25 of 58 reviews
"Good price for part time therapists with good overall functionalities"
Overall: Good - they have implemented some of our suggestions and the support team gets back to us quickly.
Pros: It doesn't force me to click except a few minor exceptions. I can use the program to make custom templates or just type a soap note or use the auditing function to be sure I'm compliant. It gives lots of options once you learn how to work with it. It charges for usage. For a practice with a lot of part time therapists it is a much better price point than competitors.
Cons: It doesn't have automatic processes in place to cue and track authorizations. The wait list feature doesn't allow us to prioritize patients. The wait list feature doesn't autodial patients to fill holes from the schedule like other EMRs. It doesn't have AI built in yet to translate visit audio recording to fields in the EMR and an integration with one of the AI companies would be great. Also automating some of the billing side makes sense to add.
Vendor Response
"Great overall EMR"
Overall: I have used it for years and it has met my needs better than anything else I have tried.
Pros: I like that I can do everything in one place. It works well for scheduling, appointment reminders, charting, home programs, invoicing and recording payments.
Cons: It still doesn't have a lot of the treatments that I use so I am building custom ones.
"Physical therapy "
Overall: Timely therapy delivered in a positive manner
Pros: Pt was effective, thorough and great follow through
Cons: Would prefer more privacy and space between other patients Videos should stay on the app beyond a yr
"IT can be better. "
Pros: I like the ease of use with charting. The drop down and clicking makes it easier to manage.
Cons: The exercise portion of the program is not great at all. Too many exercises and it not easy to filter out. There are too many drop downs. You can type in an exercise and instead of exercises directly generating, a selection of drop downs to chose from is generated and you still have to search for the exercises. There is no point of having a search bar if you still have to search for an extended period of time for the exercise. You should also be able to generate your own photos for exercises that are not listed in Optimus.
Vendor Response
"Billing representative "
Overall: The service was very fast, was able to answer all my question in the email. My issue was resolved with in minutes. Very satisfied. thanks
Pros: The rep was able to find out why some of my notes was disappearing.
Cons: I not a problem with the rep or the emails. Was very sufficient.
"Does the job"
Pros: The technology support is almost immediate.
Cons: I find it very limiting in that I can't enter 2 treatment notes on the same client on the same day.
"MagnaReview"
Overall: Overall experience is that it is slow since V2. Would like changes in objective data order( alphabetical)
Pros: Scheduling and text messaging Faxing ability
Cons: Flow sheets Promised time frames were lengthened
"Prefer this EMR over others "
Overall: Overall I would rate this product highly. Compared to other EMR systems it caters to physical therapy well
Pros: The flow makes documentation easy and fluid. I like that I can make patterns and use dropdowns or favorite phrases to be more productive
Cons: Support is out in California and with the time change sometimes is not as timely as I would like. Also building patterns is a time consuming process
Vendor Response
"Optimis PT is the best!"
Overall: It is the best documentation system I have used since electronic documentation has been implemented. Thank you Optimis PT!!
Pros: Optimis PT is so very easy to use and has great flexibility to customize each note.
Cons: I would like to be able to make a reminder note on the patients time slot on the schedule, such as "prefers earlier appt.", "prefers a different day", "MD visit today" etc.
Vendor Response
"Optimus Review "
Overall: Over all a great experience. I have seen may other programs and this one is very easy to learn
Pros: The tag system that allows us to see special requests or if something needs to be completed
Cons: The glitches that sometime occur when scheduling such as delays in opening a window. The system is sometime slow
Vendor Response
"Compliant and effecient"
Overall: Overall, I recommend OptimisPT for all types of practices. The practice management tools embedded in the system helped to assist in day to day operations and make for a smooth transition from clinician to administrator.
Pros: I have sampled several different PT EMRs, and without question OptimisPT is the most user friendly and efficient documentation system I have sampled. Compliance is important, as well as thoroughness of documentation, and OptimisPT checks all the boxes to ensure compliant services are rendered. The embedded clinical decision support is second to none, and helps to advance the novice clinician in their supportive reasoning.
Cons: There are too many exercises embedded in the system, which makes it sometimes difficult to find the particular one you were looking for.
"Best I’ve used "
Overall: Best web based system I’ve used. Notes are quick to complete while still being thorough
Pros: Easy notes, carry over features, simplicity
Cons: Holds are not categorized in an organized matter.
Vendor Response
"Everyone at OptimisPT is the Best!"
Overall: Great experience, amicable, very professional, and the guidance to help set you up with OptimistPT was and continues to be amazing.
Pros: The staff members are very pleasant and very professional.
Cons: Nothing negative to say everyone is exceptional.
Vendor Response
"Magna Employee Review"
Overall: I would say it’s good and a fairly easy system to use and teach to new employees who are not familiar.
Pros: Easy to learn to use and the layout of the soap notes makes sense.
Cons: It occasionally can be slow to respond and save parts of the notes which can be problematic when scheduling and documenting in a timely manner.
Vendor Response
"Very efficient EMR"
Overall: I've been with OptimisPT since it was originally launched and can't compare to other products, but it has definitely evolved over the years into a very helpful system.
Pros: It is a very efficient system for documenting on physical therapy patients. Ability to create custom patterns and exercises.
Cons: The frequent timing out and error messages while I'm trying to get my charting done before lunch or at the end of the day. Too much clutter within the embedded exercises that make it difficult to find the exercise I'm looking for.
"Review for OptimisPT"
Overall: I would say it is decent. It is pretty easy & mangable.
Pros: Makes accessing patients schedule & information easy & quick to use which is important.
Cons: It can run slow at times & show error when loading pages.
Vendor Response
"Can be great with improvements"
Pros: It automatically adds modifiers GO and GP automatically for physical therapy facilities. As billers, we love this functionality.
Cons: I use a lot of 59 modifiers, and it would be nice to have Optimis give us the option to let us add our own modifiers automatically in each of our CPT codes. This option isn't available. I also do not like the fact that Optimis doesn't have an eligibility check built in.
"Easy to use"
Pros: I like how easy this program is to learn and use. The lay out has a good flow to it.
Cons: Depending on your settings it can take longer to load pages if it has a lot of data.
Vendor Response
"Outpatient therapy EMR"
Overall: Our hospital system went with another EMR but out outpatient clinic opted to stay with OptimisPT because the outpatient therapy world requires so much in terms of documentation that the hospital-wide system did not provide.
Pros: This EMR is comprehensive and compliant with most insurance companies. The webinars that they host are great and up-to-date.
Cons: I don't think that I have a "con" in regards to the EMR - it is user friendly and being web-based is really helpful.
"Optimis PT "
Overall: System was easy to learn and easy to navigate.
Pros: User friendly. Optimis PT is easy to navigate!
Cons: Delays with uploading. Random delay when uploading causes slow flow.
"OptimistPT- A good fit."
Overall: I use it every day and am quite pleased with it generally.
Pros: Customer service is very responsive when I have a rare complication. They have always responded quickly and been able to fix whatever issue in a timely manner.
Cons: I'm not always able to search by phone number.
"Amazing EMR system "
Pros: it is very user friendly when it come to scheduling, tracking appointments, and completing notes the day of
Cons: the only complaint i have about optimisPT is when you go to cancel a pertinent is stays on the schedule
"Jasmine Sgrignoli"
Pros: I enjoy the fact that it is easy to maneuver, and locate patients with multiple different ways instead of just their names and dob.
Cons: I'm not a fan of not being able to archive in the attachments tabs and for patients whom have been treating for a while cant have just their new paperwork attached.
"OptimisPT is great !!!"
Overall: Great experience so far!! Customer relations team is always available to help!
Pros: I love how easy it is to complete my daily SOAP notes!
Cons: It can be time consuming when completing initial evaluations
Vendor Response
"Optimis PT "
Overall: 10/10 experience. Very easy to use and good customer service.
Pros: Easy to use, especially doing SOAP notes. Functions well with all devices.
Cons: Working with the billing holds can be complicated sometimes.
Vendor Response