Who Uses This Software?

Pro AV, Touring, Corporate Events, Production, Equipment Rental, Party Rental, Theatrical, Concert, Churches, and more. We excel at meeting the unique inventory needs of the rental industry.


Average Ratings

130 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $270.00/month
    See pricing details
  • Pricing Details
    Priced by warehouse with unlimited users.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Flex Rental Solutions
  • www.flexrentalsolutions.com/
  • Founded 2009
  • United States

About Flex

Powerful inventory management solution for forward-thinking enterprises that need optimize their inventory tracking, sales, warehouse operations, and rentals. Flex Rental Solutions comes with powerful tools for modeling inventory the way you use it, supporting virtual items, racks, and road cases. Flex features contact management, financial management with QuickBooks TM integration, crew management, barcode scanner support, intuitive search abilities, drag-and-drop functionality & more.


Flex Features

  • Auto / Boat Rental
  • Contract Management
  • Inspection Management
  • Inventory Management
  • Late Fee Calculation
  • Maintenance Management
  • Medical Equipment Rental
  • Multi-Location
  • Online Booking
  • Rate Management
  • Recurring Rentals
  • Reservations Management
  • Scheduling

Flex Reviews Recently Reviewed!


Capterra loader

Flex is great for managing our inventory, and communicating with customers each step of the way.

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flex makes it easy for our account managers to build quotes and communicate that information with customers. Which then easily translates into documents for our warehouse team to prep and prepare orders. It is also wonderful to have the ability to document maintenance, damaged or broken items and losses for each event or rental. The customization capabilities also mean that we can really make the software our own and create documents or work flows that work best for our company. We aren't stuck with a cookie cutter solution that only fits some of our needs. Additionally, the support team is on top of it. They can help with a wide range of questions or issues and are very patient and detailed when explaining how to do something.

Cons: The customization can be daunting. There are SO many options that occasionally you can accidentally make changes you don't intend to. On this vein, the software is also ever changing. Which is AWESOME, but as a small business it can be difficult to keep up to date on the changes and new features. Overall we don't have any big complaints. Our dislikes are all features... There are just so many features that it is hard to master them all!

Overall: It streamlines our business. It makes tracking, maintaining and managing our inventory easy. It also improves our corporate image and streamlines our customer communications. Lastly, it holds everyone working in the warehouse responsible for their work and accuracy of orders by tracking their scans.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Kate, thanks for such a wonderful and thoughtful review of Flex. It makes us so happy hear about all the wonderful ways you're using Flex at Mastermind.

Works for some things but is clunky

Apr 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Flex has so much potential yet the basic core functionally of the program is not being focused on.

Cons: The program is written in pieces and coded by outsourced programmers. So where one thing works well it doesn't translate into the rest of the program and is often overlooked.

The ability to do a multi-session show that would incorporate and calculate total equipment needed for shows that changed equipment requirements for each day. This was promised to us over 5 years ago when we purchased the software. Broken promises that they were going to have it. I designed the workflow and even offered to pay Rep to build it and he denied it.

Updates are pushed and screw up existing user settings to the point that we have to keep records of where user setting is supposed to be.

Figuring out the settings and where everything is difficult. If you don't use the back end of the program daily it's very easy to get lost and screw something up.

Stupid things like Move Above or Below vs Move After or Before. Consistencies don't exist.

The system is slow. Clicking and dragging items onto a quote takes forever!

Inventory takes forever!

Lack of ability to "insert" items into the "Suggestions" tab for an item.

Late missing list needs more options.

Ability to make custom reports to print

Ability to customize printing documents, like quotes, Event Folders

Lack of ability for different warehouse pricing

Flex focuses too much on getting new clients and updating the software instead of focusing on making the software run.

Love the software. Very easy to use and grows with the company. Great Tech Support.

Apr 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once its set up, its very fast and easy to write quotes and manage inventory. That process takes a long time to get to, but the tech support is unrivaled. Its incredibly flexible in allowing individual customization which allows us to make our documents look the way we want. We're still learning and tweaking our forms and its great that we can continue to change.

Cons: Sometimes the open format and flexibility is TOO much flexibility. Once in a while we'd like to just have a standard way to fix a problem but can't because the issue is unique to the way we've structured our individual set-up. (Fortunately tech support is a life saver here) Also, there are some strange bugs still working out with regards to inventory- items that are scanned out today will show as unavailable for a job in the future simply because FLEX recognizes they aren't currently in the system. Also, there are some strange issues where you have to reload the page once you write notes. Also you have to work around unserialized items or expendables that we would like to track: we have a known quantity that go out and come back (like mic clips) but cannot scan them out without barcoding them.

Overall: Compared to our previous software this is tremendously beneficial. This makes inventory management and writing quotes much easier.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Matt, we're definitely a Flex-ible software and we made it that way intentionally to make sure our users can customize their system for their particular needs. That being said, if there is something not working how you expect, contact support! We're glad you love our software, our software loves you too!

Can't beat these features at this price point!

Sep 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easy to start using.

-It's in the cloud giving you access to all your information from anywhere.

-Scanning is easy.

-Manages both the financial and the logistical processes of a job.

-The price is right compared to a lot of the competition.

Cons: -Currently Flash based, but HTML5 is coming soon as per the time of this post.

Overall: I've used Flex with 2 different companies and have managed the system for both of those companies. The features and functionality can't be beat for the price. It's extremely easy to start using the basic functions and also offers more extensive functionality for the companies that choose to implement them. At it's core, Flex is a rental inventory management software, but it's workflow includes financial functionality too keeping your from bouncing between multiple softwares. Quotes, Invoices, PO's, Pull Sheets, Manifests, Cross-rental PO's, Crew Lists, etc. are all linked together per job handing off information for less time doing data entry. Scanning is simple and extremely easy to begin utilizing as a company. Some of the other functions Flex offers includes maintenance logs, ROI reporting, contact management, QuickBooks integration, file management, sales forecasting, decommissioning, containers (items inside of items), barcode generation, and more.

Recommendations to other buyers: They have a free trial period. Try it out and see what you think for yourself.

Vendor Response

by Flex Rental Solutions on September 09, 2016

Aaron, thanks for the detailed review! We are indeed working on HTML5 - if you'll be at LDI this year, you'll be able to see a demo! We're proud of how far Flex has come since the company started a handful of years ago, and work every day to make Flex by people who know the industry, for people who work every day in the industry. Thanks again!

Capterra loader

Flex has a large amount of features and functionality, but there can be a bit of a learning curve.

Apr 17, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Flex as a program will give you what you put into it: the more information you provide on the front end, the better it will perform its tasks, and the more things you can get out of it. Its layout lends to some of the top layer functions being intuitive, but it also has plenty of practical uses if you want to dive deeper than the top layer.

The things it does, it does well.

Cons: Flex has its fair share of issues: such as still using Flash as its base, which I know they're in the process of phasing out. Because of flash, it can often time out unexpectedly or not register actions that you've taken the first time; meaning you often have to repeat tasks to get them to happen.

There are also certain functions that you might expect it to be able to do or options it might give you, that it simply doesn't. The lack of a useful mobile app is just an example. My team in the field would love to be able to do more with mobile: the options just aren't there.

Overall: We are able to effectively track our inventory of production gear: as well as generate quotes, orders, and calendar our events. There are plenty of things that Flex can do that outside of this. As we have developed and grown as a company, we've been able to lean more into Flex's functionality. We are excited to see it develop and hopefully continue to track with us as we grow.

Very "functional", but not very practical.

Dec 04, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The greatest strength of Flex is also it's greatest weakness - it is very customizable, and you can set up many aspects in specific ways tailored to your company's workflow. I do appreciate that the software can be set up to store all sorts of data points and pull reports on many of those.

We currently do not use the full functionality of Flex because every aspect of business that relies on this software takes more time than necessary.

Cons: As of November 2017, the user interface is still Flash-based, meaning it is extremely slow to use. The more items added to a document (quote/contract), the slower it gets both on the account side and warehouse side.

Technically, Flex is capable of doing a lot, but every aspect of business that operates in Flex (i.e. quoting, inventory management, purchase orders) takes longer than necessary, resulting in inefficiency overall.

Vendor Response

by Flex Rental Solutions on April 12, 2018

Hi There! We apologize you're not 100% satisfied with our product. Here at Flex, we work really hard to create a product that brings value to every aspect of your business. That being said, since we're such a robust piece of software, it does take some customization and training. We would be more than happy to offer you some training so you can make better use of Flex. If you can please email us to training@flexrentalsolutions.com. Also, we're working hard to launch Flex5, more info here: flexrentalsolutions.com/flex5/ The tablet version is already in beta, let me know if you'd like try it out. Thanks for your review!

It's been a very productive tool for us, overall great software!

Dec 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It works! (I'm surprised to see how many people have outstanding issues, we have our fair share but they get sorted out fairly promptly).

Web based is a winner, do you remember when you couldn't do this? And yes, I understand the flash debate, it will be wonderful with html5 but flash has worked fine to date.

Agree that you get out what you put into this software. We have spent a lot of time customising it, creating specific reports, documents, workflows, inventory suggestions, etc and it's all paid off. Yes it takes time but I can't imagine an off the shelf product working adequately in our custom world of production?

Allocating times to labour items is great. Helps massively with rostering.

There's lots of positives to say about this, well done flex team!

Cons: The lack of html5 support so far. Also an api would make sense so we can integrate with other relevant platforms / software. To channel a younger me, I'm also going to say; custom colours and 'themes', background images, etc. as we end up working on it a lot.

Overall: Overall, I'm much happier with flex than we were with the previous two offerings. Keep it up!

Daily user, many areas need further development, cannot trust the results presented many times.

Apr 17, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Allows us to schedule our gear without creating major conflicts on the calendar. Accessible on the web without a special local installation.

Cons: Where to start? Depending on where or how you start a query, you can receive different results for counts of the same inventory items at the same time. This is just one of many examples that the software seems to be working the same calculations in multiple locations. Overall, it seems like the initial project was poorly planned and implemented by people with low programming experience.

The system can be very sluggish, which tech support likes to push off on your internet access. However, Speed Test regularly rates our access very highly, and as a company we do not have trouble with any other software we use on any other site, just Flex. Often when you contact tech support, you get interaction but not a solution. When a gap in the software is discovered, the answer is always that it is a known problem and is "in development." But the improvements never come. Just check the user blog to see the lack of improvement.

I also dislike that it uses Flash. Time to get modern!

Capterra loader

It's 2018, what even is Flash anymore?

Apr 17, 2018
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that it's web-based.

Cons: It's written in Flash, which is horrendously outdated, and works terribly with my computer/browsers... yes, browsers plural, because I have to use one browser for Flex while I use another browser for everything else. It's painfully slow. It crashes routinely, resulting in us asking support to "restart" the software for us (usually at least a few times a month, and more during our busy season). You can't search for events/quotes by a specific date (meaning, if someone said "remember that job we did at XYZ Venue on January 1st this year?" - to look it up, you have to click 'back' on the calendar repeatedly until the timeframe comes into view... you can't just search by one date). It's inaccessible on iPhones/iPads. Visually, it looks outdated, clunky, and like it was designed in the Windows 2000-era. Customization ability is very limited, so you have to get really creative to make the software work for you/in the way you want, which usually ends with "you can't do that" or compromises (ex: you want to run a report featuring X,Y,Z data. Probably can't actually do that)

Great product! Slow platform !!! STAY AWAY!

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It is a very simple intuitive system. Doesn't take a long time to learn it and they have plenty of tutorials on line to help. They also do a descent job responding to customer support emails within 24 hours.

Cons: IT IS INCREDIBLY SLOW!!! Building quotes is like pulling teeth. What should take 2 to 3 hours takes about 7 hours to build. We regret using flex every day. They use a flash based system that is outdated and we are told that they will go to a new faster platform when flash is no longer supported. Duh! I guess they will go away from Flash when they are forced to. We were also told that a plan to move away from Flash was in place years ago when we first looked at them and their competition. I'm not here to promote competition but I do regret going down the flex route. It is so slow that we are having serious meeting on what costs we are looking at to transfer to a different rental software!

Overall: Everything about flex rental solutions is absolutely awesome with the HUGE exception of how slow their system gets when you build a half way descent size price quote.

We have worked with numerous software and nothing compares to this system. Flex has done a Great Job

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We like the freedom of having a web base system that we can take where ever we go. That all departments are integrated to work in a perfect harmony. It keeps track on where everything is and gives us the tools to facilitate quotes to our clients in a fast timely matter. This system has help us spend less time building forms and waisting time in implementing procedures when all you have to do in input all the assets and thats it. It keeps the entire team integrated and aware of all the moving parts to make a successful event.

Cons: We would like to see a better mobile version of the system. With now a days we try to travel light sometimes we are on the run but the need information on the hand to execute a last minute request and let all the department know what they need to do to make it happen. Other than that we are set with Flex for life!

Vendor Response

by Flex Rental Solutions on April 19, 2018

Michael, we're elated with your positive review. We're so happy you're able to use Flex to streamline and optimize the way you do business.

Overall the system does what it is expected to do

Apr 18, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best part of the software is the overall show management functionality to it. I like that the software is geared to Rental Stagers and has the ability to integrate gear, labor, and logistics.

Cons: The software runs very slow with required refreshes for everything you do which takes a lot of time over the course of a day. I also do not like how the availability of gear messes up periodically and gear will go crazy. I would also like automatic notifications that allowed for reminders to be sent at milestones or as things happen. For instance, I would like to notification to go to our sales team if a quote is not confirmed 7 days away or a notification go out to our warehouse team for schedule pickups and returns upcoming.

Overall: This software has helped us become more efficient in our day to day operations. We have also significantly increased our ability to track our equipment.

Vendor Response

by Flex Rental Solutions on April 19, 2018

John, thank you so much for your thorough review and for your recommendation. We definitely love that we can help you integrate the different parts of your business.

Capterra loader

Solid Platform for Small to Medium size users

Apr 18, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of entering data.

User Interface/GUI.

Overall layout of platform.

Automated functions for sending quotes/PO's.

Cons: Equipment scheduling when working between multiple locations/warehouses and when moving equipment from existing jobs to other facilities does not currently reflect stock properly.

Mixing the sale of rental inventory into the mix causes additional issues.

Lack of ability to generate reports on cross rentals seems a major failure on a rental software program.

The scheduled inventory count application is flawed in not automatically accounting for existing equipment scanned out to jobs that overlap the count period. Also the report, if generated anytime after the actual count changes to the current state, not the state when counts happened.

Overall: When we started with 1 location and 4 employees the system was awesome. With the addition of more facilities and staff we have found some issues. But overall the ability to enter a client, create a quote and process an order is great.

Flex is a deep program that aggregates and organizes a lot of info. It functions but is not optimal.

Apr 17, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how detailed you can be and how most of the functions that a rental house might need are accessible and available. Almost anything you want to do you can get it to do to some degree. Flex has a deep base of tutorials that are very helpful.

Cons: Speed. It is slow and adds hours to every week while I wait for things to load and/or populate. The availability of crew and equipment is often inaccurate and it's hard to tell why. The crew lists are barely usable and a whole seperate program is probably a better tool for crew communications. Flex makes it seem like they have the functionality to manage crew but it is not functional on any real scale or complexity.

Overall: It keeps track of our Barcode Systems and our gear.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Jeremy, we appreciate your well though out and honest review. Please feel free to reach out to our support team if availability is not working how you expect, they can troubleshoot that issue for you. Thank you!

overall it is a good program

Apr 17, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flex has many good features, live inventory, easy to maneuver. Customer support has always been great. The webcasts are extremely helpful. Love the work tree to keep everything in order.

Cons: The updating as you go. Sometimes things take a long time to load, and when you change a line in a large quote it takes awhile to load the info. Sometimes it feels like it would be easier to make the quote and then have it save. Also closing POs so that the items come out of the how many ordered column only to have the purchase orders disappear. In the work tree I wish the item you were working on would be highlighted or something to show which one you were working on.

Overall: We have only been using this software for about 3 years so we are still learning the ins and outs and all the things that this system can do.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Vickie, thanks for the shoutout to our webinars and support. We think they're great, too!

Flex has been a great piece of software for our company

Aug 11, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: you can customize it for the most part to your own needs, and you can utilize flex to how it best suits you and to what level you are using it

Cons: Prepping, when you have packages built with Non serialized items it makes very difficult to prep properly when you have to go find where that item got prepped to

Overall: Flex has been great, we have been taking steps into utilizing flex more and more. it has been for the most part mostly positive and things have been pulling together quite well for us.

Recommendations to other buyers: Tech support get pretty frustrating when its done mostly via email

Vendor Response

by Flex Rental Solutions on August 18, 2016

Thanks for the review, Tony. We appreciate the comments on how you can customize Flex to your needs and are glad to read that Flex has been helpful for your company.
You are welcome to call into our tech team at 801-420-1706 x2. If techs are on the phone and you get directed to voicemail, please leave a voicemail, and we can call you back. Thanks again for the review, we appreciate it!

Used this software while working at a lighting/video company, now using it at an Event Decor company

Apr 17, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like having a database where anyone an go to find out information about a specific show, inventory questions, and being able to track assets easily. It's offers a lot of customization options for each business.

Cons: Quickbooks online integration is not complete. Header titles don't update across all documents if you change the name of a quote. Cannot edit the layout of reports very easily. I can't wait for the HTML5 version to be released, i'm hoping a lot will be fixed in that version.

Overall: The current company i'm working for had no inventory system at all, this is a big step up for them and I'm confident that Flex can adapt to the company's needs as the company grows.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Danika, thank you for wonderful review. It's one thing we keep hearing about how customizable our software is for our customers and I'm glad you trust Flex to meet your needs.

Industry standard, but needs some love

Aug 09, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has a full feature set and is purpose built to fit the needs of our business.

Cons: Flash, in 2016.... Seriously. Mega lag with scanning and hangs on 5% of barcode scans. 1/20 scans requires click in the 'processing' box or a full refresh of the browser.

Overall: It has all of the quoting, invoicing, inventory management that a production company could use. Fusing flash in 2016 is a little insane, but hopefully Flex 5 is released shortly.

Recommendations to other buyers: It truly is the best option, but the lag/error/flash drives us all a little insane.

Vendor Response

by Flex Rental Solutions on August 11, 2016

Hi Jordan,

Thanks for your review and for letting us know about your scanning issue. That is certainly not common and definitely something we want to resolve. Randy connected with you yesterday and provided some recommendations to help with that, and after talking with you today, it sounds like things are as they should be without those lags.
We are always happy to help resolve issues when they arise - please do not hesitate to reach out to us at support@flexrentalsolutions.com or 801-420-1706 x 2 for assistance.
Thanks again for the review. We're excited with you to show V1 of Flex 5 (HTML5) soon! Stay tuned :)

As the core of our gear management, Flex lets me stay on top of things.

Apr 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once I figured out all of the powerful tools Flex offers, it makes gear management a breeze. I personally use it to look over booked shows that will go out for delivery. I like that I can easily print out a copy of any show with just a few clicks of the mouse. The lists are usually very detailed so I can be certain that I don't miss anything. Although I do not do it often, booking and entering gear into Flex is fairly straight forward and not too difficult as long as I pay attention to what I am doing. I like the fact that I can print out different types of lists as well, whether it is a gear list, or carnet, all of this makes my life easier.

Cons: The most difficult thing with Flex was the learning curve, it took some time to learn how to navigate all of the tools the software has built in.

Overall: This software has simply made my job easier by allowing me to access detailed information at any given time. I also like the fact that I can access Flex online.

Vendor Response

by Flex Rental Solutions on April 24, 2018

Hi Michael, thanks for submitting such a great review and we're so happy that our software allows you to make your job and your responsibilities much easier!

A very powerfull program that we don't utilize to its fullest all the time, but wish we could/did!

Apr 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There is a ton that you can do with the software if you dive into it enough and can learn it all! It helps organize all the inventory in a away that makes it simple to see what is available and what is not to be able to cover each job as needed.

Cons: There are things in the software that I wish it would do that it currently cannot, and things that I know it can do, but cant find and just havn't been able to find the time and recall things that have been gone thru in previous Flex Trainging seminars that we have been too etc.

Overall: The ability to easily keep track of available inventory for when we are quoting several shows going on at the same time. Also the ability to do quoting, pull sheets, and invoicing all within one program is a nice feature as well!

love the functions of it. Sometimes wish it was faster. Cant wait for HTML 5

Apr 17, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's not our inventory on an excel sheet. It is super helpful in finding shortages and helping to resolve them. Our customer rep. and the team have been fantastic to work with and talk to.

Cons: Learning curve for some of the finer features. Timing of new updates sometimes can seem slow. I wish some of the customization was easier to do without custom programming or learning.

Overall: The ability to manage our inventory and quickly see where we are short. The ability to make larger quotes as our old software was limited to 15 lines.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Ryan, thanks for the thoughtful review. We pride ourselves in delivering a great customer experience. Since our software is so customizable, it does take some learning, but we found a lot of our users really benefit from the videos, webinars and other training resources.

Overall the product has allowed our company to get better organized.

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ability to track most changes that happen. Pretty straightforward workflow. Integrates well with quick books.

Cons: Can be sluggish and not intuitive for new users. Lacking simple features such as statements for clients, send emails with specific reports, send to client feature is not everywhere and it's abilities are limited. Doesn't play well in all browsers. We are Apple based and now have to use Firefox to get it to function fully. Doesn't allow for larger file uploads that are integral to events such as floor plans, VWX / DWG files, event photos etc, the file upload is smaller than a floppy disk could hold... Looking forward to flex 5 where it sounds like some of these issues may be addressed.

Using Flex on a daily basis to create quote

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that Flex has allowed us to create quotes that have a professional look, especially with the custom report options. We are looking forward to being able to take the quotes and start pushing them to the logistics team sooon to see how we

Cons: The program in Flash is laggy and sometimes takes a very long time to load, especially on larger documents. It would be great to see the program work better and even better if it moved away from Flash all together.

Overall: The software allows us to have everything in a central cloud based location that is easy to use and access from anywhere and easy for anyone with the proper permissions to view the information they need to from wherever they are at.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Eddie, thanks for the detailed and honest review. I'm glad the quotes, functionality, and custom reports are allowing you to run your business and deliver service how you want it.

Inventory Software Flex Rental Solutions, better than some others

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: -Easy to learn

-Cloud based

-Easy to edit quantities in Pull sheets

-The ability to enter data in numerous data fields

-The ability to change warehouse locations easily

Cons: -Flash based design occasionally freezes up

-Search function could use fine tuning

-Some functions of Flex not used

-Doesn't allow scanning an item directly into next order with prompts

-Hard to fix input mistakes without roundabout solutions

Overall: I've never had to deal with customer service, so that means serious issues have never come up in my over two years working with this software. Flex is a very usable inventory solution, just could use some fine tuning with more input from end users.

Flex works nearly perfectly with our company

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything can be done in Flex. Inventory, Purchase Orders, Scheduling, Maintenance, ect. It's a very technical software, many features and reports that help us run our business.

Cons: There are various limitations with some of the features. Our company relies heavily on Flex and some elements like scheduling are somewhat limited. Would like to see improvements in Flex 5!

Overall: Flex and only Flex runs the entire rental division of our AV company. It's nearly impossible to find any other software that will do everything Flex can.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Cody, thank you for the review and for spending some time recommending our software. We love to hear when users say that they run their business using Flex.

using for 6 years, recently did training course, all permissions now, have control of my own stock.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: can be accessed anywhere internet is available. most AV companies are using this software now so receiving quotes or invoices has a familiar layout.

Cons: dont like java too slow but i know everything is being switched to HTML5 in the new flex update. :)

Overall: it is easy to navigate around the software. the customer support is really good and issues are resolved fast. Majority of AV companies are switching over to this software so If I did leave this company there would be a good chance they would be on flex.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Rochane, thank you for the wonderful review and for investing in training. We do find that customers who take time to learn the software are able to optimize its use for their particular way of doing business.

Flex has been very reliable for us. The abilities seem endless.

Apr 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Functionality and reliability. Flex takes our company from quote stage all of the way back to return stages including accurate "Presumed Missing" reports. With any big business, items can get overlooked.

Cons: It sometimes is VERY slow to load between actions. I would like this to be available more in network in times that internet goes down. I have become very reliant on the functionality.

Overall: After using this for more than 2 years, It has become a daily necessity and aids in the flow of our business.

Vendor Response

by Flex Rental Solutions on April 24, 2018

Lonny, thank you for providing feedback on how you use Flex for your business and responsibilities. We appreciate the feedback as it helps inform the future of the software.

Overall positive, very in depth software that takes getting used to.

Apr 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to track inventory, sales, customers, and costs. Support has also been great and quick to respond with solutions or to look into problems. The user support forum is also filled with people willing to help.

Cons: Runs on flash and is hosted in the cloud so the software runs pretty slowly. They are currently working towards HMTL5 but it's still slow.

There are other specific functionality flaws that I hope will be addressed with the new release but they are very specific and only relevant to someone currently working with the software day to day.

Overall: Puts pretty much everything I need on a day to day basis in one place

a platform that truly changed our workflow, and helped us cut a few steps in the process

Apr 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Scalability, inventory management with all its benefits. Suggestions when adding products. It helps our Project managers that don't have all the technician knowledge.

Cons: The GUI is abit plotty. Designs on reports. We cannot use the default invoice or qoute templates due to lack of design. Would be great to be able to lock a final price in the qoute, even if someone elses start Messing around in the system. Still a few bugs.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Erik, thanks for the detailed review. We love hearing when clients optimize their workflows using our system and that it helps them manage projects. Scalability is definitely a value we strive for. Thank you.

Capterra loader

Excellent desktop platform, lacking mobile support

Apr 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Software's Ease of use, multi-user (seamless ness from Warehouse to Warehouse). Every function we would need to perform from a logistical standpoint we can.

Cons: Software lags from time to time. Also tends to crash and/or freeze via Mac OS X from time to time (particularly when tweaking invoices). Also wish you guys revamped the mobile app :) came out and then was abandoned - we rely on it for our smaller Warehouse locations.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Hey Keenan! Thanks for the awesome review and that you're finding our software easy to use for your business. Our dev team is working hard to address the lags and reliability side of things. Stay tuned!

Flex has a bit of a learning curve, but once you get the hang of it, it is definitely both powerful.

Apr 17, 2018
4/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: In my experience, flex is reliable and diverse in its applications. It does a many different tasks that are important in our industry.

Cons: USER INTERFACE. It appears to me that very little thought was put into the UX aspect of flex. It takes a very long time to be trained in flex. I personally did things the hard way for many months before even realizing that there was another way or a feature that made a task easier. Also: html5.... get it done, please!!!!!

Vendor Response

by Flex Rental Solutions on April 19, 2018

Andy, thanks for the thoughtful review and that you're finding our software powerful and reliable. Check out our website for announcements on Flex5.

Powerful application, difficult interface

Apr 17, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the flexibility. It's so flexible that it's actually too complex to use sometimes. I have a degree in user interface design so I get overly annoyed with using it, but I think most people work around the quirks. My employees manage their way around by finding their own way of doing things.

Cons: The interface, the fact that I spent $20 on an iPad app that is essentially useless. It's heavy. Literally cannot wait until Flex 5 is made public. Knowing Flex 5 is coming is the only reason I stayed with it.

Overall: Inventory control and a system that is designed for this industry.

Verfy unique and flexible.

Apr 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that we can have everything in one organized system that we can use at our own pace and as we our needs increase we can rely on the versatility of the system to help us grow and transform as we need.

Cons: The learning curve is a bit steep and we are limited by flash to have it run only through a computer web browser and not a mobile phone or tablet.

Overall: the ability to organize our entire staff and inventory as we need.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Eric, thanks for the great review. Versatility and flexibility is definitely what sets our software apart. Many of our customers have stayed with is because as their companies grow, Flex can grow with it.

Not always intuitive, but has loads of helpful modules.

Apr 17, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of access, visual cues for shortages. Also, love the virtual item feature, and the pop stock lists.

Cons: There is no way to prioritize which event has control over inventory. All events draw equally on the same inventory. The result is, you can build an event all the way to pull sheets for the warehouse, and another event added to the system can create shortages in the event that is ready to be pulled.

Vendor Response

by Flex Rental Solutions on April 18, 2018

James, thanks for the detailed and specific review. We're glad you find our modules and features helpful to run your business. If something is not working how you expect, feel free to each out to support.

Typically very good. It does nearly everything we need it to do.

Apr 17, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that FLEX is highly customizable to fit the needs of individual companies. Not everyone operates the same and FLEX has somehow found a way to make something work for many different companies.

Cons: If the software is not set up EXACTLY, the high customization can be a real pain. This is especially true if you are trying to do something different with the software than your company had been doing previously. Years later I am still trying to correct things that were put in incorrectly when we first switched to FLEX. This is a never-ending battle.

Mostly positive, with periods of frustration with the system/quote re-setting.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to customize quote to meet different departments needs. Fairly intuitive systems for creating new project elements. Child elements for the most part inherit proper characteristics from the parent file reducing the work load. Greater communication between Project Managers, Calling Steward and Warehouse staff allows for fewer errors in prepping a job.

Cons: Use of flash player can bog down the process when multiple people are using the system in our office - up to 15 computers/users at any given time. Re-setting and refreshing of the system when dragging inventory items in to the quote will hopefully be resolved when the Beta testing for Flex 5 is complete.

Overall: Saves time in prepping quotes for clients.

Fairly straightforward cloud based inventory control system.

Apr 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the amount of data you can input into the system (pics of the gear, model Number, dimensions, part Number, etc.)

Ease of use in the prep screen, along with the percentage of order left to fill and the ability to hide equipment already scanned out.

Warehouse tab that shows all upcoming Events, Orders, PO's, TPO's, etc. and that it is editable.

Cons: User interface could be streamlined to make it more intuitive.

Occasionally you can do a function out of order, that makes it time consuming to fix a mistake.

That it locks you out of an order once the Pullsheet is created. I'd still like to see when changes were made to the order and I can't see that once it's locked.

Overall: Increased accuracy and efficiency.

Solid, all-around rental solution for AV / equipment providers

Apr 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of inventory in the left hand column. Ability to custom tweak quite a bit of information (i.e. logos, serial #'s, etc), as well as being able to mark items "out of commission"

Cons: Lack of mobile support! They generated an iOS app a few years back, but abandoned it nearly as soon as it launched. They have since (recently) put out an iPad only iOS version (disappointingly not for iPhone)

Overall: Have been using FLEX for several years (AV sub-rental company) - has absolutely served it's purpose as a quality, multi-warehouse, all-around rental inventory / shipping portal.

Flex is very good inventory management software for the entertainment industry

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Multiple users, fairly quick inventory results, good reporting, a large amount of information available to be entered about each product, allowing good tracking

Cons: It does not have a nice graphical interface. I wish it worked with IOS, which I know is coming, but it's about a year so far since they suggested we would have it. I would also like a better crew scheduling module, something way more graphical. I am using Ximble

Vendor Response

by Flex Rental Solutions on April 19, 2018

Rob, thank you for the thoughtful review and that you're finding our software comprehensive in the amount of data you can have about products.

Capterra loader

28 years in AV using different rental software

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well thought out for both quoting and logistic. Work flow for an event is a great asset (child documents etc)

Cons: Sometimes it takes a long time to add items

Server down time is sometimes bad, I don't know if this has to do with our size and number of users. Sometime it takes a long time to add an item

Overall: Ease of use for quoting

Vendor Response

by Flex Rental Solutions on April 24, 2018

Carl, we so appreciate the time you took to submit a review. Thanks for your feedback and comments on ease of quoting functionality and load times, it's something that is top of mind for us. Thanks for being part of the Flex family.

Capterra loader

We have been users of Flex from almost the very beginning. We love the customer support!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Flex is very intuitive. It works well for what we need it to do. The financial side of quoting and invoicing is an especially great feature.

Cons: Wish there were more labor timekeeping/crewing/scheduling features. A one stop shop product would be great.

Overall: We are able to do all of our quoting, invoicing and warehouse management in one software.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Laura, thanks for your thorough review and for your loyalty through the years. We pride ourselves in having a lot of long term Flex users and we work hard to make sure we keep them. I'm so glad to hear our support team has been good to you!

Capterra loader

Solid organization just waiting for the new version

Feb 15, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Great organizational tool with some really advance features. Gives a ton of control and abilities to pull reports and generate custom info. Easily deployable to a team and quick initial learning curve of the basics.

Cons: Current version is flash based, making it slow and horrific to work with. The new HTML5 version is expected soon and seems to fix these issues.

Overall: Flex has been a hassle to work with due to it's flash-based programming, but the growth towards HTML5 is exciting because the program is a super solid and incredibly powerful tool.

Overall it has most of the features needed for what we do.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeping track of inventory, pull sheets and availability of inventory is great. Dragging and dropping items into quotes with auto or insert comes in very handy as well. I am able to organize the crew in a particular order that makes sense to the crew. The auto drag and drop places the correct items into the correct places on a quote be it Audio, Video etc..

Cons: Sometimes it is very slow. This might be due to network speeds but it can really be troublesome and slow down progress.

Overall: Organization

Flex is an essential tool for our business, allowing us to streamline and automate our operations.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Flex is very reliable, feature-rich, and highly customizable. Most functionalities are fairly straightforward and the user interface is top notch. Free training videos and forum are very helpful.

Cons: A few features have a learning curve and the transition to mobile has been slow, but it is clear the Flex team is dedicated to constantly improving their product.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Ted, thank you so much for the wonderful and positive review and that you're finding Flex an essential tool for your business. Also, thank you for taking the time to learn how Flex works.

I think Flex is a powerful tool. I use it for inventory management and to write proposals.

Apr 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease at which I can build proposals. The accuracy of inventory management. The systems in place to solve conflicts quickly.

Cons: It's very slow. It is frustrating sometimes. Every third time or so I'll drag an item into a proposal and it won't "stick". That's frustrating.

Overall: Inventory management is number one for me.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Hi Mike! Thanks for the great review. We're elated you find Flex a powerful tool to manage and grow your business. Our dev team is working to resolve some of the speed issues, but if something is not working how you expect feel free to reach out to support.

Capterra loader

Great tool for rental houses. Processes are easy to follow and learn.

Apr 17, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Inventory management makes sense; there are more features than I'm aware of. The process from Quote to Invoice Collection is quite fluid and natural.

Cons: Filters are not always the most helpful and it takes time to find an accurate history at times (but I may be doing it wrong). I truly wish our crew could use this software on their mobile devices rather than always having to haul their computers around.

Overall: It is the best product that I know of for rental management. The limitations of it are justified by the affordable price.

I do enjoy using the system, the fact that I can work from home

Apr 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The flexibility! I can just like with the MA2 change it to my liking and the fact that my colleagues can to without affecting me is a Very big plus in my book!

Cons: Some features are harder to use and not so obvious. For me as a Swede having English as my second languish some features take time to understand what they do. It is great then that there are the youtube videos to watch and learn.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Edvin, thank you for the positive review and that you're finding our youtube videos and tutorials useful.

Fantastic!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, and accessible anywhere. Being able to log in from any computer makes things super efficient. Also the phone app is awesome for scanning in/out equipment with a rotating team of shop and show people.

Cons: Sometimes it's buggy and the page needs to be reloaded, but I don't see that as a huge issue. It's inconvenient though. I also wish the phone app had more functionality, like being able to do quotes, so my sales team could put together a rough estimate in the field and enter the show into the system while talking with clients.

Overall: It keeps my inventory and billing organized, and the fact that I can have unlimited users is amazing.

I am a user not purchaser;

Apr 17, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: it seems flexible and customizable in terms of adding new products. I like that it is online based and I don't have to be at work to utilize it.

Cons: it updates so frequently that it is very slow. I also wish I had more access to training and tutorials. Maybe online tutorials would be great. I feel like flex offers so many more things than we are using it for.

I also wish I could receive an email everytime my orders are set to tentative.

I wish in calendar/search view you can search by date or month. Like jump to date instead of clicking back by month.

I wish it had an app atleast to view things.

Works slow and very complicated when changes are needed

Apr 18, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to copy a quote from year to year. History under each contact. Ability to web connect to QuickBooks

Cons: When there is a change to be made with account, taxing etc... There are so many areas that need to be changed which makes this program not user friendly. Also due to flash it is slow. The total line mute is annoying as it plays in the quote but doesn't follow thru when transferring to QuickBooks and it also still pulls over to the pull sheet.