Who Uses This Software?

Pro AV, Touring, Corporate Events, Production, Equipment Rental, Party Rental, Theatrical, Concert, Churches, and more. We excel at meeting the unique inventory needs of the rental industry.


Average Ratings

123 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $270.00/month
    See pricing details
  • Pricing Details
    Priced by warehouse with unlimited users.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Flex Rental Solutions
  • www.flexrentalsolutions.com/
  • Founded 2009
  • United States

About Flex

Powerful inventory management solution for forward-thinking enterprises that need optimize their inventory tracking, sales, warehouse operations, and rentals. Flex Rental Solutions comes with powerful tools for modeling inventory the way you use it, supporting virtual items, racks, and road cases. Flex features contact management, financial management with QuickBooks TM integration, crew management, barcode scanner support, intuitive search abilities, drag-and-drop functionality & more.


Flex Features

  • Contract Management
  • Inspection Management
  • Inventory Management
  • Late Fee Calculation
  • Maintenance Management
  • Multi-Location
  • Online Booking
  • Rate Management
  • Recurring Rentals
  • Reservations Management
  • Scheduling
  • Short / Long Term Rental

Flex Reviews Recently Reviewed!


Simple and easy to understand

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's simple and and only takes a quick run through to understand how to use it. It's pretty fast also never slow.

Cons: There are times when the system is not functioning for part of the day but that is rare. And it sometimes logs you out randomly.

Overall: It's makes my work day easy.

My experience with Flex is not very satisfying so far.

Apr 23, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Its potential features. If everything worked smoothly and it had the ability to freely import/export and integrate with external services based on an HTML5 infrastructure, it would be great.

Cons: Flash based, slow, no integrations, old-fashioned, no ability to freely import/export...
I think this software should aim to be a proper modern HTML5 based

Vendor Response

by Flex Rental Solutions on April 24, 2018

Hi Andres, thank you for the feedback. I reached out to you via email and hopefully we can make this better by you.

As the core of our gear management, Flex lets me stay on top of things.

Apr 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Once I figured out all of the powerful tools Flex offers, it makes gear management a breeze. I personally use it to look over booked shows that will go out for delivery. I like that I can easily print out a copy of any show with just a few clicks of the mouse. The lists are usually very detailed so I can be certain that I don't miss anything. Although I do not do it often, booking and entering gear into Flex is fairly straight forward and not too difficult as long as I pay attention to what I am doing. I like the fact that I can print out different types of lists as well, whether it is a gear list, or carnet, all of this makes my life easier.

Cons: The most difficult thing with Flex was the learning curve, it took some time to learn how to navigate all of the tools the software has built in.

Overall: This software has simply made my job easier by allowing me to access detailed information at any given time. I also like the fact that I can access Flex online.

Vendor Response

by Flex Rental Solutions on April 24, 2018

Hi Michael, thanks for submitting such a great review and we're so happy that our software allows you to make your job and your responsibilities much easier!

frustrating at times

Apr 20, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Flex is able to keep track of our gear and accurately create a quote then turn that quote in to a pull sheet quickly.

Cons: Since its cloud based it can very slow at times. You can not access it from any operating system as you have to have a Flash enabled Browser.

Vendor Response

by Flex Rental Solutions on April 24, 2018

Hi Steve! We're glad to hear that our software has helped you quickly and easily keep track of your gear and create quotes. I'm sorry to hear that you're frustrated. We're doing away with Flash. Thank you for sticking with us as we make that transition!

My first year using Flex to write jobs has overall been very satisfying.

Apr 20, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy the fact that you can customize Flex to meet the specific needs of your shop. I like that it seems to be catered to the events and production industry.

Cons: I wish there was a way to track what changes have been made to jobs and to see which users have made those changes. I also would like to see an "undo" feature implemented at some point.

Overall: Ease of use when writing rental quotes and production bids for my customers

Vendor Response

by Flex Rental Solutions on April 24, 2018

Hi Ryan, thank you for submitting such a positive review. Your feedback helps us improve our software and inform the future of Flex. Thank you for being part of the Flex family!

Works for some things but is clunky

Apr 20, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Flex has so much potential yet the basic core functionally of the program is not being focused on.

Cons: The program is written in pieces and coded by outsourced programmers. So where one thing works well it doesn't translate into the rest of the program and is often overlooked.

The ability to do a multi-session show that would incorporate and calculate total equipment needed for shows that changed equipment requirements for each day. This was promised to us over 5 years ago when we purchased the software. Broken promises that they were going to have it. I designed the workflow and even offered to pay Rep to build it and he denied it.

Updates are pushed and screw up existing user settings to the point that we have to keep records of where user setting is supposed to be.

Figuring out the settings and where everything is difficult. If you don't use the back end of the program daily it's very easy to get lost and screw something up.

Stupid things like Move Above or Below vs Move After or Before. Consistencies don't exist.

The system is slow. Clicking and dragging items onto a quote takes forever!

Inventory takes forever!

Lack of ability to "insert" items into the "Suggestions" tab for an item.

Late missing list needs more options.

Ability to make custom reports to print

Ability to customize printing documents, like quotes, Event Folders

Lack of ability for different warehouse pricing

Flex focuses too much on getting new clients and updating the software instead of focusing on making the software run.

decent inventory system

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Flex does a good job of keeping track of inventory, subrentals, purchase orders and rental orders. The user interface is easy to learn.

Cons: I strongly dislike that the system is all flash based and 100% internet reliant. If we could have a server on site the software would be a lot faster.

Vendor Response

by Flex Rental Solutions on April 24, 2018

Hey James, thanks for a great review. We're glad you're finding value in how our software improves the way you do your work and that the UI is easy to learn. Thanks for sticking with us as we make the transition away from Flash. We're happy you're part of the Flex family.

Flex has been very reliable for us. The abilities seem endless.

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Functionality and reliability. Flex takes our company from quote stage all of the way back to return stages including accurate "Presumed Missing" reports. With any big business, items can get overlooked.

Cons: It sometimes is VERY slow to load between actions. I would like this to be available more in network in times that internet goes down. I have become very reliant on the functionality.

Overall: After using this for more than 2 years, It has become a daily necessity and aids in the flow of our business.

Vendor Response

by Flex Rental Solutions on April 24, 2018

Lonny, thank you for providing feedback on how you use Flex for your business and responsibilities. We appreciate the feedback as it helps inform the future of the software.

Capterra-loader

28 years in AV using different rental software

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Well thought out for both quoting and logistic. Work flow for an event is a great asset (child documents etc)

Cons: Sometimes it takes a long time to add items

Server down time is sometimes bad, I don't know if this has to do with our size and number of users. Sometime it takes a long time to add an item

Overall: Ease of use for quoting

Vendor Response

by Flex Rental Solutions on April 24, 2018

Carl, we so appreciate the time you took to submit a review. Thanks for your feedback and comments on ease of quoting functionality and load times, it's something that is top of mind for us. Thanks for being part of the Flex family.

Capterra-loader

Makes inventory tracking easy

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very customizable, and user friendly. You can change almost everything from layouts, icons, scanning sounds.

Cons: This being flashed based limits it's usability somewhat for mobile use. (I know that is changing in V5)

Flex changed the way we do business immediately in a great way! Now everyone is on the same page!

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really love that we are able to utilize the work flow to allow us to do the quote, the pull sheet, the crew calls, and the invoicing all in one system.

Cons: The calendar is a little difficult to understand at first. Once you get used to its lay out it is not bad. Also the quick books integration was not as seamless as we were led to believe. But once the kinks got worked out it has been great.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Terry, thank you for such a wonderful review and I am so glad that Flex has improved the way you do business and how you communicate with your team.

Capterra-loader

Sometimes Flex works great, sometimes it runs very slow and clunky.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It is very easy to pick up with no outside knowledge and understand how it works. It makes it very easy to keep track of inventory and keep things organized.

Cons: Sometimes Flex freezes or performs very slow. Even if it is the only program I have open on my computer, it still clunks through very simple functions. This is universal among my coworkers and I and Flex is always slow for us at the same times.

I use Flex about 25-30 hours a week

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Flex greatly helps me keep detailed logs of where my gear is/was. Flex also helps me keep my service logs easily accessible and up to date without any additional software needed.

Cons: I Can not attach files to a serial number (such as a certification) . You also can not setup the system to remind you when a certification is coming to to expire. My biggest issue is that Flex is all Flash based. Html5 would be faster and easily used on more platforms (I.E. Android) As I use both android and Windows to maintain my department being able to eliminate a PC and only have a tablet would be convenient.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Cortney, thank you for your thoughtful review. We're glad you're able to improve the way you do business with Flex. Also, if something is snot working how you expect, please reach out to support.

I find Flex to be beta quality software at best.

Apr 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like that it's cloud based, and I can access it from anywhere, the IOS app is handy, but I don't have an IOS device.

Cons: It requires Adobe Flash, and this company has had issues with malware, so I'm required to have a completely separate computer just to run flex. I also have been patiently waiting for years now for an Android app

We use flex as a invoicing system to work alongside quickbooks. It's integration is seemless.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: the ability to move items from flex to quickbooks without having to recreate is priceless! The tracking of your invoices is a very simple function.

Cons: Lots of features I am not utilizing at this time, such as the different types of quotes and purchase orders.

Capterra-loader

Very high value solution for rental and staging companies

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very customizable and user friendly. New employees are able to be working in the program within the first days of training.

Cons: CRM is not as full featured as a full CRM system. WE have not explored the financial intergrations possible in the system.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Adam, thank you for taking the time to tell people about your experience with Flex. We're glad you're finding our software customizable and user friendly.

We have worked with numerous software and nothing compares to this system. Flex has done a Great Job

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We like the freedom of having a web base system that we can take where ever we go. That all departments are integrated to work in a perfect harmony. It keeps track on where everything is and gives us the tools to facilitate quotes to our clients in a fast timely matter. This system has help us spend less time building forms and waisting time in implementing procedures when all you have to do in input all the assets and thats it. It keeps the entire team integrated and aware of all the moving parts to make a successful event.

Cons: We would like to see a better mobile version of the system. With now a days we try to travel light sometimes we are on the run but the need information on the hand to execute a last minute request and let all the department know what they need to do to make it happen. Other than that we are set with Flex for life!

Vendor Response

by Flex Rental Solutions on April 19, 2018

Michael, we're elated with your positive review. We're so happy you're able to use Flex to streamline and optimize the way you do business.

Works slow and very complicated when changes are needed

Apr 18, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The ability to copy a quote from year to year. History under each contact. Ability to web connect to QuickBooks

Cons: When there is a change to be made with account, taxing etc... There are so many areas that need to be changed which makes this program not user friendly. Also due to flash it is slow. The total line mute is annoying as it plays in the quote but doesn't follow thru when transferring to QuickBooks and it also still pulls over to the pull sheet.

Easy to use web based data form that helps keep my company organized

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Group emails let you know when the project has been submitted, started and completed. There is no wondering if a ball has been dropped.

Cons: Consumization lock outs. We have tech savvy users and users who can barely operate the computer this is running on. It would be good to have three different levels of lock outs so parts of my team can better assist the admin user.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Anthony, thank you for spending the time to review our software and we're glad that your team communication has improved your service delivery.

Capterra-loader

Solid Platform for Small to Medium size users

Apr 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of entering data.
User Interface/GUI.
Overall layout of platform.
Automated functions for sending quotes/PO's.

Cons: Equipment scheduling when working between multiple locations/warehouses and when moving equipment from existing jobs to other facilities does not currently reflect stock properly.
Mixing the sale of rental inventory into the mix causes additional issues.
Lack of ability to generate reports on cross rentals seems a major failure on a rental software program.
The scheduled inventory count application is flawed in not automatically accounting for existing equipment scanned out to jobs that overlap the count period. Also the report, if generated anytime after the actual count changes to the current state, not the state when counts happened.

Overall: When we started with 1 location and 4 employees the system was awesome. With the addition of more facilities and staff we have found some issues. But overall the ability to enter a client, create a quote and process an order is great.

Overall the system does what it is expected to do

Apr 18, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The best part of the software is the overall show management functionality to it. I like that the software is geared to Rental Stagers and has the ability to integrate gear, labor, and logistics.

Cons: The software runs very slow with required refreshes for everything you do which takes a lot of time over the course of a day. I also do not like how the availability of gear messes up periodically and gear will go crazy. I would also like automatic notifications that allowed for reminders to be sent at milestones or as things happen. For instance, I would like to notification to go to our sales team if a quote is not confirmed 7 days away or a notification go out to our warehouse team for schedule pickups and returns upcoming.

Overall: This software has helped us become more efficient in our day to day operations. We have also significantly increased our ability to track our equipment.

Vendor Response

by Flex Rental Solutions on April 19, 2018

John, thank you so much for your thorough review and for your recommendation. We definitely love that we can help you integrate the different parts of your business.

Love the software. Very easy to use and grows with the company. Great Tech Support.

Apr 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Once its set up, its very fast and easy to write quotes and manage inventory. That process takes a long time to get to, but the tech support is unrivaled. Its incredibly flexible in allowing individual customization which allows us to make our documents look the way we want. We're still learning and tweaking our forms and its great that we can continue to change.

Cons: Sometimes the open format and flexibility is TOO much flexibility. Once in a while we'd like to just have a standard way to fix a problem but can't because the issue is unique to the way we've structured our individual set-up. (Fortunately tech support is a life saver here) Also, there are some strange bugs still working out with regards to inventory- items that are scanned out today will show as unavailable for a job in the future simply because FLEX recognizes they aren't currently in the system. Also, there are some strange issues where you have to reload the page once you write notes. Also you have to work around unserialized items or expendables that we would like to track: we have a known quantity that go out and come back (like mic clips) but cannot scan them out without barcoding them.

Overall: Compared to our previous software this is tremendously beneficial. This makes inventory management and writing quotes much easier.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Matt, we're definitely a Flex-ible software and we made it that way intentionally to make sure our users can customize their system for their particular needs. That being said, if there is something not working how you expect, contact support! We're glad you love our software, our software loves you too!

Overall it is good, but recently there have been a few issues with the Subrental Returns module

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has a very comprehensive user interface, you can get to see everything and also dig up history of jobs/orders/pull sheets, etc.

Cons: Unless the workflow is followed perfectly by all users, there ends up being "unfinished business" hanging around which makes for tracking/inventory errors later.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Hi Peter, thank you for the great review. We love that you find our software comprehensive. I will talk with our team about the subrental returns.

Capterra-loader

Great software :) So easy to use. So glad we switched to a cloud-based software.

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Flex Rental software is soo easy to use! The online based setup is so much more convenient for our sales team.

Cons: There is a lot of functionality and features, but this requires a lot of practice to get used to everything. We spent a long time setting everything up, but it was well worth it.

Overall: Online based rental management system means we can access our database from home or at venues for quick access and changes. This has improved our efficiency in a big way.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Hi Derrick, thank you so much for the wonderful review and thank you for investing time making Flex your own!

I do enjoy using the system, the fact that I can work from home

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The flexibility! I can just like with the MA2 change it to my liking and the fact that my colleagues can to without affecting me is a Very big plus in my book!

Cons: Some features are harder to use and not so obvious. For me as a Swede having English as my second languish some features take time to understand what they do. It is great then that there are the youtube videos to watch and learn.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Edvin, thank you for the positive review and that you're finding our youtube videos and tutorials useful.

every day i learn something new

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The data base is very Flexible and this is one of it's most powerful features. i'm very happy with the support we get with this service.

Cons: as we're still working with Flex4 on Flash it's still a little slow and having to constantly refresh login we few hours is very cumbersome. it would be good to stay logged in or link to a global login.

Overall: better quoting

Flex has a bit of a learning curve, but once you get the hang of it, it is definitely both powerful.

Apr 17, 2018
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: In my experience, flex is reliable and diverse in its applications. It does a many different tasks that are important in our industry.

Cons: USER INTERFACE. It appears to me that very little thought was put into the UX aspect of flex. It takes a very long time to be trained in flex. I personally did things the hard way for many months before even realizing that there was another way or a feature that made a task easier. Also: html5.... get it done, please!!!!!

Vendor Response

by Flex Rental Solutions on April 19, 2018

Andy, thanks for the thoughtful review and that you're finding our software powerful and reliable. Check out our website for announcements on Flex5.

Fantastic!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, and accessible anywhere. Being able to log in from any computer makes things super efficient. Also the phone app is awesome for scanning in/out equipment with a rotating team of shop and show people.

Cons: Sometimes it's buggy and the page needs to be reloaded, but I don't see that as a huge issue. It's inconvenient though. I also wish the phone app had more functionality, like being able to do quotes, so my sales team could put together a rough estimate in the field and enter the show into the system while talking with clients.

Overall: It keeps my inventory and billing organized, and the fact that I can have unlimited users is amazing.

Easy to use, a lot of features, so you can open what you are interested

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is in there, if not, you can add and adjust it to your company, and fix it if you need to.

Cons: Once you learn how to use it, is a great help for the company, and keep the records for you and use anything from the past as a reference and adjusted to today¿s event and client

Vendor Response

by Flex Rental Solutions on April 19, 2018

Nestor, thanks for the wonderful review. We're happy your overall customer experience using the software has been positive!

Detailed, many customisable options, quite complex - but needs to be to offer the functionality

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Once the set up has been created, Flex is very easy to use. There are multiple options for reporting / invoicing / showing data, which is beneficial for us.

Cons: Set up is quite complex, however I understand that it needs to be. Maybe more shortcuts to create reports would be beneficial?

Overall: Ease of invoicing and quoting. Inventory management.

Vendor Response

by Flex Rental Solutions on April 18, 2018

HI Caitlin, thank you for the wonderful review. We're glad you find our software powerful and customizable enough to do what you need it to do. It's the reason we built Flex the way we did!

Overall the product has allowed our company to get better organized.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to track most changes that happen. Pretty straightforward workflow. Integrates well with quick books.

Cons: Can be sluggish and not intuitive for new users. Lacking simple features such as statements for clients, send emails with specific reports, send to client feature is not everywhere and it's abilities are limited. Doesn't play well in all browsers. We are Apple based and now have to use Firefox to get it to function fully. Doesn't allow for larger file uploads that are integral to events such as floor plans, VWX / DWG files, event photos etc, the file upload is smaller than a floppy disk could hold... Looking forward to flex 5 where it sounds like some of these issues may be addressed.

Flex is very good inventory management software for the entertainment industry

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Multiple users, fairly quick inventory results, good reporting, a large amount of information available to be entered about each product, allowing good tracking

Cons: It does not have a nice graphical interface. I wish it worked with IOS, which I know is coming, but it's about a year so far since they suggested we would have it. I would also like a better crew scheduling module, something way more graphical. I am using Ximble

Vendor Response

by Flex Rental Solutions on April 19, 2018

Rob, thank you for the thoughtful review and that you're finding our software comprehensive in the amount of data you can have about products.

Powerful application, difficult interface

Apr 17, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the flexibility. It's so flexible that it's actually too complex to use sometimes. I have a degree in user interface design so I get overly annoyed with using it, but I think most people work around the quirks. My employees manage their way around by finding their own way of doing things.

Cons: The interface, the fact that I spent $20 on an iPad app that is essentially useless. It's heavy. Literally cannot wait until Flex 5 is made public. Knowing Flex 5 is coming is the only reason I stayed with it.

Overall: Inventory control and a system that is designed for this industry.

Mostly positive, with periods of frustration with the system/quote re-setting.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to customize quote to meet different departments needs. Fairly intuitive systems for creating new project elements. Child elements for the most part inherit proper characteristics from the parent file reducing the work load. Greater communication between Project Managers, Calling Steward and Warehouse staff allows for fewer errors in prepping a job.

Cons: Use of flash player can bog down the process when multiple people are using the system in our office - up to 15 computers/users at any given time. Re-setting and refreshing of the system when dragging inventory items in to the quote will hopefully be resolved when the Beta testing for Flex 5 is complete.

Overall: Saves time in prepping quotes for clients.

Overall experience is not great. You have to rely on good intnert sports for the program to work wel

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to be custom. I like the data tracking for equipment and rooms. And the ability to create custom PDFs

Cons: The lagging and having error messages pop up daily. Sometimes is have to request a restart for our entire company daily. This impact productivity

Vendor Response

by Flex Rental Solutions on April 18, 2018

Hi Mitch, thank you for your review. We take your customer experience quite seriously. I will reach out to you directly to see how we can improve your particular situation.

Not great. Software is buggy, support is largely "figure it out for yourself" or "wait" for Flex5

Apr 17, 2018
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Whoever designed the feature set and overall capabilities of the system was pretty brilliant. It lets you do almost anything you can imagine to manage your business how you see fit. HOWEVER...see cons below:

Cons: Most of the awesome features and functionality intended are "half baked". They are incomplete, and buggy. The software is extremely slow, taking up to 2 minutes just to add an item to a quote. Software does not do math right. Support team is rude and pushes you to figure it out for yourself. Most bugs and problems cannot be fixed by support because they just tell you they are busy writing Flex 5 and it "may" be fixed in the new version. We think you should not stop fixing bugs in the current version when the new version is largely vaporware. The new Flex 5 is being developed for Mobile and Tablet first...which is ridiculous. No one wants that. We want to sit at our desks and generate quotes quickly without the pain of poor software quality.

Overall: Since we have not moved forward with full implementation of the inventory bar coding, etc. I don't believe we have derived any substantial benefits...other then alot of time wasted and delays getting customers quotes.

using for 6 years, recently did training course, all permissions now, have control of my own stock.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: can be accessed anywhere internet is available. most AV companies are using this software now so receiving quotes or invoices has a familiar layout.

Cons: dont like java too slow but i know everything is being switched to HTML5 in the new flex update. :)

Overall: it is easy to navigate around the software. the customer support is really good and issues are resolved fast. Majority of AV companies are switching over to this software so If I did leave this company there would be a good chance they would be on flex.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Rochane, thank you for the wonderful review and for investing in training. We do find that customers who take time to learn the software are able to optimize its use for their particular way of doing business.

Complicated. Made by a programmer for a programmer.

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: That we can put our quotes online. Honestly we do not even use the inventory feature. We just make everything a virtual item. The checking-in and checking-out is not useful for us.

Cons: Complexity of user interface. It just seems like it is not designed for the end user. I feel like I'm ordering car parts.

Overall: It allows us to put everything online for our employees to view our quotes and then use their own systems to implement (rather than the supplied methodology of the program).

Sometimes difficult to navigate

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to track, and stay organized with merchandise. It is essential to know where my gear is and when it will return.

Cons: The inflexibility of some features. Sometimes I attempt to use Flex in ways that seem common sense to me, though I find it is not a feature, or it is something that has a total roundabout way of doing. I apologize as I cannot think of any specifics off the top of my head.

Used this software while working at a lighting/video company, now using it at an Event Decor company

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like having a database where anyone an go to find out information about a specific show, inventory questions, and being able to track assets easily. It's offers a lot of customization options for each business.

Cons: Quickbooks online integration is not complete. Header titles don't update across all documents if you change the name of a quote. Cannot edit the layout of reports very easily. I can't wait for the HTML5 version to be released, i'm hoping a lot will be fixed in that version.

Overall: The current company i'm working for had no inventory system at all, this is a big step up for them and I'm confident that Flex can adapt to the company's needs as the company grows.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Danika, thank you for wonderful review. It's one thing we keep hearing about how customizable our software is for our customers and I'm glad you trust Flex to meet your needs.

Flex works nearly perfectly with our company

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Everything can be done in Flex. Inventory, Purchase Orders, Scheduling, Maintenance, ect. It's a very technical software, many features and reports that help us run our business.

Cons: There are various limitations with some of the features. Our company relies heavily on Flex and some elements like scheduling are somewhat limited. Would like to see improvements in Flex 5!

Overall: Flex and only Flex runs the entire rental division of our AV company. It's nearly impossible to find any other software that will do everything Flex can.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Cody, thank you for the review and for spending some time recommending our software. We love to hear when users say that they run their business using Flex.

We love Flex! It has streamlined our productivity and helped tremendously with billing and shipping.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Barcode tracking and printing
Video Support Library on youtube as a resource
Purchase Order automation
Flex5 speeds things up

Cons: Cannot accept payments
cannot digitally sign or confirm orders
flash is slow, but flex5 is on the way!
wish we could integrate with mobile computer scanners
easy for shop techs to mis-scan items

Overall: efficiency, billing accuracy.

Flex is very powerful, and does almost everything we want and need it to do

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There is a lot of customization available through flex, it works great off the shelf but you can add a lot of additional functionality for advanced and complex uses through configuring settings and custom reports

Cons: The biggest con I have is that the system doesn't track bin location for serialized items by the serialized item number, you can track it for the item model(or type) but not for individual items. You can create custom fields to do this, but it's not a convient as if it were natively able to handle bin locations

Overall: It solved a lot of problems for us in managing and tracking our inventory and maintenance on our inventory

Vendor Response

by Flex Rental Solutions on April 18, 2018

Brent, thank you for the detailed review and for investing time customizing Flex to meet your needs.

For the price Flex is great. We had nothing before so it feels like a big improvement

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to access it from any computer to work/make adjustments. The integration with billing and subrentals is a nice feature as well. The fact there is a barcode printing baked into the software is great

Cons: The Flash format is very limits. The drag and drop functionality get frustrating, and the whole platform gets glitchy from time to time. It seems like if there are multiple user in a the same document things jump around and get confusing. It REALLY needs an "undo" button

Overall: Inventory tracking, and availability. Integrated pullsheets and quoting.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Daniel, thanks for the specific and detailed review. I will pass on your suggestions to the team. As far as Flash goes, have you seen our Flex5 updates? We're in the beta stage of our tablet release and have already been hearing some exciting feedback from our beta testers.

Flex is an essential tool for our business, allowing us to streamline and automate our operations.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Flex is very reliable, feature-rich, and highly customizable. Most functionalities are fairly straightforward and the user interface is top notch. Free training videos and forum are very helpful.

Cons: A few features have a learning curve and the transition to mobile has been slow, but it is clear the Flex team is dedicated to constantly improving their product.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Ted, thank you so much for the wonderful and positive review and that you're finding Flex an essential tool for your business. Also, thank you for taking the time to learn how Flex works.

Awesome program! Makes my job that much easier so Thank You FLEX!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Functionality is perfect with this software. Very easy program to pick up and learn. Thank you Flex but please fix your survey limited response as this is starting to waste my valued time.

Vendor Response

by Flex Rental Solutions on April 19, 2018

Russ, thanks for the positive review.

Flex is a deep program that aggregates and organizes a lot of info. It functions but is not optimal.

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like how detailed you can be and how most of the functions that a rental house might need are accessible and available. Almost anything you want to do you can get it to do to some degree. Flex has a deep base of tutorials that are very helpful.

Cons: Speed. It is slow and adds hours to every week while I wait for things to load and/or populate. The availability of crew and equipment is often inaccurate and it's hard to tell why. The crew lists are barely usable and a whole seperate program is probably a better tool for crew communications. Flex makes it seem like they have the functionality to manage crew but it is not functional on any real scale or complexity.

Overall: It keeps track of our Barcode Systems and our gear.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Jeremy, we appreciate your well though out and honest review. Please feel free to reach out to our support team if availability is not working how you expect, they can troubleshoot that issue for you. Thank you!

love the functions of it. Sometimes wish it was faster. Cant wait for HTML 5

Apr 17, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's not our inventory on an excel sheet. It is super helpful in finding shortages and helping to resolve them. Our customer rep. and the team have been fantastic to work with and talk to.

Cons: Learning curve for some of the finer features. Timing of new updates sometimes can seem slow. I wish some of the customization was easier to do without custom programming or learning.

Overall: The ability to manage our inventory and quickly see where we are short. The ability to make larger quotes as our old software was limited to 15 lines.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Ryan, thanks for the thoughtful review. We pride ourselves in delivering a great customer experience. Since our software is so customizable, it does take some learning, but we found a lot of our users really benefit from the videos, webinars and other training resources.

Overall it's good. We're still an infant using Flex.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Drag and drop. Accuracy. Not difficult to use. Youtube videos are very helpful as they are how we figured out how to use Flex.

Cons: Getting started is the biggest negative as it's very expensive for a tiny company. annot afford to pay for the extensive training.

Really like the system but needs to get away from Flash asap. Would like to use on iPad

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Like the structure, work flow, features, easy of customization as well as the quoting element. Very easy to create a quote and get it sent out quickly.

Cons: Gets very frustrating working with Flash. I would like to see the new version soon. Was told at LDI in 2016 that it would be ready by LDI 2017 and I haven't seen it yet.

Has been great. As soon as you go to HTML 5 it will be even better!

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to use. Has everything you need to input quotes quickly and accurately. Making changes/revisions is also very simple.

Cons: Needs to be upgraded to a faster web platform. Lag in the performance at times is difficult. Once it is upgraded to HTML 5 (believe in the works) this problem should go away.

Overall: Faster, easier quotes.

overall it is a good program

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Flex has many good features, live inventory, easy to maneuver. Customer support has always been great. The webcasts are extremely helpful. Love the work tree to keep everything in order.

Cons: The updating as you go. Sometimes things take a long time to load, and when you change a line in a large quote it takes awhile to load the info. Sometimes it feels like it would be easier to make the quote and then have it save. Also closing POs so that the items come out of the how many ordered column only to have the purchase orders disappear. In the work tree I wish the item you were working on would be highlighted or something to show which one you were working on.

Overall: We have only been using this software for about 3 years so we are still learning the ins and outs and all the things that this system can do.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Vickie, thanks for the shoutout to our webinars and support. We think they're great, too!

Good for quick inventory checks

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy readability, it's easy to add items to the inventory quickly and the ability to track maintenance and OOC items is great.

Cons: Will Flex5 ever come out??? I wish I could check contracts on my phone but not sure when that will ever happen. Looking forward to mobile functionality.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Andrew, glad you're finding our inventory management capabilities good for your company. Have you seen our Flex5 updates? Tablet version is currently being tested by beta users and you can apply to be a beta user.

Simple enough to figure out one my own and so many useful videos on the internet.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of access to information and the ability to easily search for whatever information I need at the moment be it old quotes or new payments.

Cons: The limitations of java is the worst thing about it. Unavailable on most mobile devices and sometimes a bit slow with load times.

Daily user, many areas need further development, cannot trust the results presented many times.

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Allows us to schedule our gear without creating major conflicts on the calendar. Accessible on the web without a special local installation.

Cons: Where to start? Depending on where or how you start a query, you can receive different results for counts of the same inventory items at the same time. This is just one of many examples that the software seems to be working the same calculations in multiple locations. Overall, it seems like the initial project was poorly planned and implemented by people with low programming experience.

The system can be very sluggish, which tech support likes to push off on your internet access. However, Speed Test regularly rates our access very highly, and as a company we do not have trouble with any other software we use on any other site, just Flex. Often when you contact tech support, you get interaction but not a solution. When a gap in the software is discovered, the answer is always that it is a known problem and is "in development." But the improvements never come. Just check the user blog to see the lack of improvement.

I also dislike that it uses Flash. Time to get modern!

Overall it has most of the features needed for what we do.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Keeping track of inventory, pull sheets and availability of inventory is great. Dragging and dropping items into quotes with auto or insert comes in very handy as well. I am able to organize the crew in a particular order that makes sense to the crew. The auto drag and drop places the correct items into the correct places on a quote be it Audio, Video etc..

Cons: Sometimes it is very slow. This might be due to network speeds but it can really be troublesome and slow down progress.

Overall: Organization

It is good at what it is designed to do. It is advanced software but also antiquated.

Apr 17, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Most of the larger companies use it. It has a good number of features and has been pretty stable. Helped us figure out ways we needed to improve our inventory.

Cons: Not available on mobile or non-flash based systems. FLASH!!! There are a lot of things that seem like they should be simple to do or already an option, but they are unable to be done with the old system design.

Has everything we need but feels buggy

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to keep track of everything we're looking for. From quotes and invoices to inventory and everything in between, it keeps us organized.

Cons: The software feels slow and buggy and is difficult to compare information quickly. Sometimes I'll scroll down a quote, open up some sections, and many times it'll either freeze for a moment or crash and start over. It was also difficult to use Flex to book crew as what was needed was not easy to see at a glance. It always served as a duplicate for us until we decided to stop using Flex for this purpose.

Overall: Organization of quotes, invoices and inventory.

Using Flex on a daily basis to create quote

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love that Flex has allowed us to create quotes that have a professional look, especially with the custom report options. We are looking forward to being able to take the quotes and start pushing them to the logistics team sooon to see how we

Cons: The program in Flash is laggy and sometimes takes a very long time to load, especially on larger documents. It would be great to see the program work better and even better if it moved away from Flash all together.

Overall: The software allows us to have everything in a central cloud based location that is easy to use and access from anywhere and easy for anyone with the proper permissions to view the information they need to from wherever they are at.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Eddie, thanks for the detailed and honest review. I'm glad the quotes, functionality, and custom reports are allowing you to run your business and deliver service how you want it.

Overall positive, very in depth software that takes getting used to.

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to track inventory, sales, customers, and costs. Support has also been great and quick to respond with solutions or to look into problems. The user support forum is also filled with people willing to help.

Cons: Runs on flash and is hosted in the cloud so the software runs pretty slowly. They are currently working towards HMTL5 but it's still slow.

There are other specific functionality flaws that I hope will be addressed with the new release but they are very specific and only relevant to someone currently working with the software day to day.

Overall: Puts pretty much everything I need on a day to day basis in one place

Capterra-loader

Fast, Efficient, Robust

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can build out your tracking/billing needs to meet your unique set of demands. The PDF'swe send to clients (quotes, invoices, etc.) look fantastic and thus, make us look really good!

Cons: I wish that the HTML5 version would release already. Tired of the current format and really anxious to see where the software is gonna be in the next year.

Overall: It allows my department to function as an independent business!

Vendor Response

by Flex Rental Solutions on April 18, 2018

Keith, thanks for the wonderful review and for taking the time to customize Flex to meet your needs and that the PDFs make you look good. Nothing makes us happier than that. We're really excited for Flex5, too. Hope you've been able to check out the updates on our website and email.

Fairly straightforward cloud based inventory control system.

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the amount of data you can input into the system (pics of the gear, model Number, dimensions, part Number, etc.)
Ease of use in the prep screen, along with the percentage of order left to fill and the ability to hide equipment already scanned out.
Warehouse tab that shows all upcoming Events, Orders, PO's, TPO's, etc. and that it is editable.

Cons: User interface could be streamlined to make it more intuitive.
Occasionally you can do a function out of order, that makes it time consuming to fix a mistake.
That it locks you out of an order once the Pullsheet is created. I'd still like to see when changes were made to the order and I can't see that once it's locked.

Overall: Increased accuracy and efficiency.

I use the software at AVS here in Hawaii to check in and out our Audio Visual equipment

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy the ease of use as well as the fact that you can download a version on to your phone and don't need to carry the scanner with you all of the time

Cons: I am not that crazy about hearing the lady "Scan complete", but I do understand that you can change that to a different sound

Overall: ease of use and my employer has better control over inventory

Not always intuitive, but has loads of helpful modules.

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of access, visual cues for shortages. Also, love the virtual item feature, and the pop stock lists.

Cons: There is no way to prioritize which event has control over inventory. All events draw equally on the same inventory. The result is, you can build an event all the way to pull sheets for the warehouse, and another event added to the system can create shortages in the event that is ready to be pulled.

Vendor Response

by Flex Rental Solutions on April 18, 2018

James, thanks for the detailed and specific review. We're glad you find our modules and features helpful to run your business. If something is not working how you expect, feel free to each out to support.

it has provided us with a better way to work with our equipment and sort items easily.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: it's great that you can add or subtract and shuffle items around with ease. It helps with the inventory of items and not second guessing were things are between cities.

Cons: there is lots of rabbit holes you can go down and potentially get lost or bogged down. If you have an administrator who know their stuff the better you are.

Overall: easier to track and locate your equipment.

FLEX has great potential, but falls short in many categories. Help desk is almost nonexistent.

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: It can do most of what our company and industry needs done. User interface is pretty self explanatory. Has many options.

Cons: No HTML 5. It is almost always slow and slows down productivity. Help desk would rather ask more questions than provide answer/potential solutions/troubleshooting.

Very easy user interface.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to pick up and master. I've used this for years and have been able to use it as efficiently since day 1.

Cons: Minor bugs on certain browsers such as firefox. Mostly having to deal with reloading a tab and not being able to enter any keys.

Overall: Easy warehouse management.

Capterra-loader

somewhat good. development needs to happen

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, was very intuitive.. i like the way it operates and how your able just to click and go.

Cons: software needs work still. in some views the categories and gear available were not correct. it made it hard to trust the numbers

Overall: We were able to quickly click around and get items into the system. it took some time to figure out the best way but we moved to another software

Powerful software with lots of potential

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Favorite feature is the ease of building quotes and having sub categories to build an event out. It makes it easier to not forget important items

Cons: Making pull sheets and making changes to the quote after its confirmed becomes a challenge at times when it dumps everything back into the pull sheet a second time

Clunky UI

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Supports multiple locations, limited mobile support.

Cons: Flash UI, upgrade teased for months and months but always denied. Would have been nice to just have a straight answer on the UI, as when we bought it it was implied that new apps and UI were only weeks away

Nice folks @ Flex & their product seemed to be promising but, unfortunately, they couldn't deliver.

Apr 17, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Pros: Seemed to be a great product and we bought into it, having been assured that the Flex software could import our inventory and history from the HireTrack system we had used for 10 years...

Cons: Unfortunately, Flex could not deliver on its promises and, after months of delays and many dollars spent, we pulled the plug on Flex without ever implementing it.

Typically very good. It does nearly everything we need it to do.

Apr 17, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that FLEX is highly customizable to fit the needs of individual companies. Not everyone operates the same and FLEX has somehow found a way to make something work for many different companies.

Cons: If the software is not set up EXACTLY, the high customization can be a real pain. This is especially true if you are trying to do something different with the software than your company had been doing previously. Years later I am still trying to correct things that were put in incorrectly when we first switched to FLEX. This is a never-ending battle.

It is a great piece of software for new companies, but cannot keep up with heavy use/needs.

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It's cost allows smaller companies to grow and learn about inventory management, etc before taking the next step into something more robust

Cons: It's speed, it is extremely slow and cannot keep up with the pace of a fast moving business. and does not give you the opportunity to get clients the information they need at the rate of speed that they need it at. It cannot keep up with today's needs.

Flex is a solid software for production rental management, missing a couple features

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: easy to build quotes using suggestions, alternatives, and substitutions. The ability to collaborate with multiple users on large projects is great

Cons: missing some key features that would be simple to implement - and it's flash based so I have to use a computer to look at anything

a platform that truly changed our workflow, and helped us cut a few steps in the process

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Scalability, inventory management with all its benefits. Suggestions when adding products. It helps our Project managers that don't have all the technician knowledge.

Cons: The GUI is abit plotty. Designs on reports. We cannot use the default invoice or qoute templates due to lack of design. Would be great to be able to lock a final price in the qoute, even if someone elses start Messing around in the system. Still a few bugs.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Erik, thanks for the detailed review. We love hearing when clients optimize their workflows using our system and that it helps them manage projects. Scalability is definitely a value we strive for. Thank you.

Useful especially now that I know my way around.

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It accomplishes most everything our company needs for both live events and installations. It is good for tracking inventory as well.

Cons: It's hard to learn. The features are hard to locate and it is not naturally intuitive especially for our integration side.

Capterra-loader

Flex has a large amount of features and functionality, but there can be a bit of a learning curve.

Apr 17, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Flex as a program will give you what you put into it: the more information you provide on the front end, the better it will perform its tasks, and the more things you can get out of it. Its layout lends to some of the top layer functions being intuitive, but it also has plenty of practical uses if you want to dive deeper than the top layer.

The things it does, it does well.

Cons: Flex has its fair share of issues: such as still using Flash as its base, which I know they're in the process of phasing out. Because of flash, it can often time out unexpectedly or not register actions that you've taken the first time; meaning you often have to repeat tasks to get them to happen.

There are also certain functions that you might expect it to be able to do or options it might give you, that it simply doesn't. The lack of a useful mobile app is just an example. My team in the field would love to be able to do more with mobile: the options just aren't there.

Overall: We are able to effectively track our inventory of production gear: as well as generate quotes, orders, and calendar our events. There are plenty of things that Flex can do that outside of this. As we have developed and grown as a company, we've been able to lean more into Flex's functionality. We are excited to see it develop and hopefully continue to track with us as we grow.

Functional, useful, but has its limitations.

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it allows us to rent things from our shop and utilizes a scanner to do it. I also enjoy the fact that we can scan items directly into the containers that we send them out in, and scan them back onto the shelf when it's returned. The serialized numbers do make counting lots of items a breeze.

Cons: It's in flash, and therefore super slow. We have to have a secondary program to get it to interface with quickbooks.

I create Pull Sheets, and Scan gear to them and then create shipping manifest

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the how the software organizes and tracks equipment. I like that my crew and gear are in the same pragram.

Cons: That its Flash based. That there is no mobile version. That if I close a tab in my web browser i loose all of the FLEX tabs i had open. I also do not like that gear is either Green or Red. Needs to be a few more colors for additional states that gear my be in.

The quoting seems to work great but the accounting side leaves a lot to be desired.

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ease of quoting and invoicing. Also the ability to enter and track Purchase and Rental Orders is simple and convenient.

Cons: I don't like that in order to send a client a paid invoice, I have to enter the payment, send the PDF, then delete the payment and invoice then set it back to Confirmed and Ready the Invoice all over again, just to make sure the rest of our employees can not see financial information.

Hit or miss

Apr 17, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Scheduling between multiple cities much easier and I like the multiple calendar views.
Also nice that you can color code

Cons: lots of bugs and no one calls you back when there are issues. When you put in orders it resets in the middle. Also - Still not available on Apple. The Flex Ap has no functionality and was a waste of the money I paid for it. The App is useless

when a company has everything under barcodes flex is so easy to use and easy for inventory

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: it helps me know if a specific product is available or not and and if not then when will it be available

Cons: some options dont come with instructions on how to use and that makes it very difficult for some of us to be able to manage or use flex to our ability

Overall: for wearhouse use i think its the easiest software to use

The best (but not perfect) rental inventory software I have used so far.

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Lots of flexibility and room for customization, no limit to number of users, custom reporting abilities, and inventory set-up options.

Cons: Flash based (being fixed), email only support is a bummer when there is an urgent issue, some bugs that have caused issues and have strange work-arounds.

Overall: Better tracking of our inventory and better communication throughout the quoting/prepping/return processes.

Not great. Its very outdated.

Apr 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: The generated reports are pretty good. I like when I print a quote or pull sheet it comes out very professional.

Cons: Not usable on mobile. Hard to edit crew lists. Not holding the settings I put in there. Things on my calendar, disappear and reappear.

Overall: None

Simple to navigate. Not a fan of the system issues but it has been better in recent months.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the search bar feature a lot. Saves tons of time compared to trying to find it manually. Only downside is that if it is categorized in a certain manner such is out of commission the search bar will not find the inventory as if it does not exist.

Cons: Always have trouble logging in. unable to verify user ID. Have to close out and restart in order to log back in. 6 out of 10 times

Vendor Response

by Flex Rental Solutions on April 18, 2018

Hey Cody, I'm glad you're finding improvement in overall system reliability and that you find Flex user friendly for your needs. That is a strange thing with your user ID. I will check that out for you, but please reach out to support if something is not working how you expect. Thanks!

It's ok, but not great

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: I can put inventory in the software and keep track of items as shows travel in and out of the warehouse.

Cons: It is slow as a browser only program. There is no phone app for ease of scanning. Scanning items is a pain having to be tied to a computer.

Like the functionality for the most part.

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: multi-user, cloud-based.

Cons: Still waiting for the new version to be in release.
Hoping that some issues are resolved. Really need the Gantt view working as well as export to Google Cal, it's one of the major reasons we went with FLEX.

I am a user not purchaser;

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: it seems flexible and customizable in terms of adding new products. I like that it is online based and I don't have to be at work to utilize it.

Cons: it updates so frequently that it is very slow. I also wish I had more access to training and tutorials. Maybe online tutorials would be great. I feel like flex offers so many more things than we are using it for.

I also wish I could receive an email everytime my orders are set to tentative.

I wish in calendar/search view you can search by date or month. Like jump to date instead of clicking back by month.

I wish it had an app atleast to view things.

Great Product - But Behind the Times

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: This is a decenttool for Inventory Management, both Rental & Retail. A Lot of quirks that turn into workarounds.

Cons: Been waiting for HTML5 update for years. Reporting is lacking and not easily customizable. Contact manager leaves a lot to be desired as well.

Overall: Not many.

Overall, the system is very helpful in our daily workflow

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The most useful aspect of the Flex Rental Solutions software is the ability to customize the products and features.

Cons: I feel like a lot of great information is included in the system, but is difficult to get the reports

Vendor Response

by Flex Rental Solutions on April 18, 2018

Alysha, I'm so glad you find our software helpful to perform your work and daily workflow as do the customizability. I will find out more information for you about the reports.

Very time consuming

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I honestly cannot say. There may be more to like, I just need to understand the perks and shortcuts.

Cons: Repeat business. There is no way of copying a pull sheet or manifest into a new quote.

Entering labor seems to be cumbersome and looks confusing to clients.

Over all a very positive experience as I 80% taught myself how to use the software.

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Helps keep everything organized and tracked. It was fairly easy to learn the software and Flex's support staff is very helpful.

Cons: The soon to be phased out Flash software. With Flash so items don't stick to the quote that you are working on or when the software reloads.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Hi Glen! I'm so glad you're having a positive experience with Flex and that Flex helps you manage your job easier. Our dev team is making leaps and strides. Stay tuned.

I use it in the warehouse at Kehoe. It works very well for our needs.

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I like that there is the ability to add pictures of our inventory. It helps to remind me what something is if I don't pull it very often.

Cons: I don't like how often the site crashes. I'm bit actually sure what the real issue is. It prevents us from pulling shows in a timely manner.

I think Flex is a powerful tool. I use it for inventory management and to write proposals.

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease at which I can build proposals. The accuracy of inventory management. The systems in place to solve conflicts quickly.

Cons: It's very slow. It is frustrating sometimes. Every third time or so I'll drag an item into a proposal and it won't "stick". That's frustrating.

Overall: Inventory management is number one for me.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Hi Mike! Thanks for the great review. We're elated you find Flex a powerful tool to manage and grow your business. Our dev team is working to resolve some of the speed issues, but if something is not working how you expect feel free to reach out to support.

I love flex it's a great workhorse for production.

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's great that we can house all of our data in one place and our whole company can be in one software potentially in the future. Love it's equipment management features.

Cons: Some of the data entry is somewhat tedious and there are no plug ins between this system and our other software and the quoting part of flex is too bulky for our company as is. Hoping for great things with flex5!!!

Capterra-loader

Flex is great for managing our inventory, and communicating with customers each step of the way.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flex makes it easy for our account managers to build quotes and communicate that information with customers. Which then easily translates into documents for our warehouse team to prep and prepare orders. It is also wonderful to have the ability to document maintenance, damaged or broken items and losses for each event or rental. The customization capabilities also mean that we can really make the software our own and create documents or work flows that work best for our company. We aren't stuck with a cookie cutter solution that only fits some of our needs. Additionally, the support team is on top of it. They can help with a wide range of questions or issues and are very patient and detailed when explaining how to do something.

Cons: The customization can be daunting. There are SO many options that occasionally you can accidentally make changes you don't intend to. On this vein, the software is also ever changing. Which is AWESOME, but as a small business it can be difficult to keep up to date on the changes and new features. Overall we don't have any big complaints. Our dislikes are all features... There are just so many features that it is hard to master them all!

Overall: It streamlines our business. It makes tracking, maintaining and managing our inventory easy. It also improves our corporate image and streamlines our customer communications. Lastly, it holds everyone working in the warehouse responsible for their work and accuracy of orders by tracking their scans.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Kate, thanks for such a wonderful and thoughtful review of Flex. It makes us so happy hear about all the wonderful ways you're using Flex at Mastermind.

Customer service was amazing- answered my Email within 5 minutes of me asking

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Seeing what I have available for each day of the year . I like that the team will help me customize my templates. I like that I can keep all of our inventory categorized to what makes sense to us.

Cons: Took a little while to figure out how to use program.. lots of windows to get to a setting. Wish the layout of each item was a little cleaner. Also would like to see a simple update of overall design- looks very computer coding.

Vendor Response

by Flex Rental Solutions on April 18, 2018

Mika, thank you for spending some time writing a review and we're glad to hear our great support team has been quick to answer your requests.

We using Flex for audiovisual company in quebec ! We really love it ! Simplify the inventory système

Apr 17, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We like the modulable formule for everything ! We can do a lot of thing whit this software thats why we love it !

Cons: We like all of the software and we use it currently ! Its hard to start but when you're on you way its really nice !

Overall: We learn everyday a new fact to appreciate more ! Now its really easy to do stock list and location list ! Thank you !

Capterra-loader

It's 2018, what even is Flash anymore?

Apr 17, 2018
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it's web-based.

Cons: It's written in Flash, which is horrendously outdated, and works terribly with my computer/browsers... yes, browsers plural, because I have to use one browser for Flex while I use another browser for everything else. It's painfully slow. It crashes routinely, resulting in us asking support to "restart" the software for us (usually at least a few times a month, and more during our busy season). You can't search for events/quotes by a specific date (meaning, if someone said "remember that job we did at XYZ Venue on January 1st this year?" - to look it up, you have to click 'back' on the calendar repeatedly until the timeframe comes into view... you can't just search by one date). It's inaccessible on iPhones/iPads. Visually, it looks outdated, clunky, and like it was designed in the Windows 2000-era. Customization ability is very limited, so you have to get really creative to make the software work for you/in the way you want, which usually ends with "you can't do that" or compromises (ex: you want to run a report featuring X,Y,Z data. Probably can't actually do that)

Crashes all the time, extremely slow, issues with Flash

Apr 17, 2018
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The program was faily easy to learn, quite a few videos available online to learn how to use the software, lots of customizability from an administrative level. Quite a powerful product.

Cons: Wish there was a deskop app, make all the changes then publish the changes to the web where it is then updated in the cloud, offline mode would save so much time. Or every 10 minutes info is uploaded.

Overall: I use it every day, its easy to use.