Best For

NetSuite is ideal for small to midsize businesses.

Product Details

NetSuite is the world's #1 cloud ERP solution, providing a unified platform to streamline all back-office processes, like accounting, CRM, and ecommerce. With built-in business intelligence, reporting, and real-time visibility across your organization, NetSuite empowers businesses of all sizes and industries to unleash growth, reduce IT costs, and eliminate operational inefficiencies-- allowing you to focus on key, revenue-generating decisions, rather than worry about your back-end systems.

Contact Details

NetSuite

http://www.netsuite.com

Founded in 1998

Located in United States

Retail - CFO
CFO FinFirst
WD EMEA CEO

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)

NetSuite Features

CRM
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Reporting/Analytics
Supply Chain Management
Warehouse Management
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
CPA Firms
Expense Tracking
Fixed Asset Management
Fund Accounting
Government
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management
1099 Preparation
Aging Tracking
Approval Process Control
Cash Management
Check Writing
Data Extraction
Duplicate Payment Alert
Electronic Funds Transfer
Fraud Detection
Invoice Processing
PO Reconciliation
Recurring Payments
Vendor Management
Billing & Invoicing
Catalog Management
Inventory Management
Materials Management
Order Management
Product Management
Production Management
Purchasing
Returns Management
Shipping Management
Supplier Management
Supply Chain Management
Warehouse Management
Ad Hoc Reports
Benchmarking
Dashboard
Key Performance Indicators
Performance Metrics
Predictive Analytics
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Performance Metrics
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Alerts/Notifications
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Accounting
Committee Management
Donor Management
Dues Management
Event Management
Fundraising Management
Member Database
Membership Management
Social Media Management
Volunteer Management
Backorder Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
3PL Management
Barcoding/RFID
Forecasting
Inventory Management
Multi-Location
Order Management
Purchasing
Quality Management
Real Time Synchronization
Receiving/Putaway Management
Returns Management
Shipping Management

NetSuite Reviews

Showing 5 of 492 reviews
Overall
4.2/5
Ease of Use
3.8/5
Customer Service
3.8/5
Joy G.
Purchasing & Inventory
Apparel & Fashion, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 13, 2019

“Powerful program with quirks”

OverallBefore NetSuite, we were split between separate programs, NetSuite allowed us to do all business in one program - customer service, order processing, inventory, purchasing, shipping, accounting. It is able to integrate with many other programs, allowing for (mostly) seamless order sync'ing and live inventory levels. Essential with a company selling wholesale, retail and a direct to consumer website.
Pros- great reporting and searching tools - combines all company needs - customer records, transactions, accounting, inventory - easy to integrate with most major programs - highly customize-able - easy to assign "roles" to employees to only access what they need in their positions - mostly easy to use and informative help section
Cons- searching and reporting can be tricky with label names differing - expensive to start, maintain and update - quirks that shouldn't be an issue - like applying credit memos to sales orders
Reviewer Source 
Source: Capterra
September 13, 2019
Adeoye A.
CFO
Government Administration, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 29, 2019

“Great Cloud Based System”

OverallIt just made everything faster and more efficient. Purchase Orders, Invoices, reports could all be done electronically and without much effort. There was a system log to hold people accountable. Anything late, altered, changed, etc could be seen and noted(date, person, and time down to the second). Departments no longer had to wait for a meeting to know their budgets. They could log in and see the numbers in real time. The customer service team always responded fast and helped me with the problems I had. We could also store invoices and check copies onto their secured server. So basically this helped the office become more efficient while going green.
ProsThat it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.
ConsThere is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.
Reviewer Source 
Source: Capterra
August 29, 2019
Verified Reviewer
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 6, 2019

“NetSuite - Great ERP for mid-size/private companies ”

OverallNetSuite is great overall. We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate a lot of processes (expenses, amortization, sales tax) and the interface is generally user-friendly.
ProsNetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected. The batch upload of journal entries/transactions and upload in general is extremely useful and saves so much time. My previous company used the Fixed Asset Module which was great for record keeping and for systematically recording amortization on a monthly basis. This was also extremely useful to ensure that our policy was uploaded as the amortization rule set, reducing errors in the amount of amortization per asset. The ability to report on the total assets and have their history in one spot proved useful for our audit. Currently, we are implementing rules for 606 and the multi-book and ARM add-ons have proven very useful for our reporting purposes. I really enjoy NetSuite's use of rules for transactions as they can vary from company to company and item sku to item sku. I love the saved search function too! So much flexibility for creating reports helps us create reports for month-end reconciliation purposes.
ConsSuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep. Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries.
Reviewer Source 
Source: Capterra
March 6, 2019
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 9, 2018

“After you climb a steep learning curve, NetSuite is incredibly powerful.”

OverallWe were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.
ProsNetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated. For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement. For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement. NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations. Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented. It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system. The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.
ConsNetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system. There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms. There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort. NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating. Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone. Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included. Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.
Reviewer Source 
Source: Capterra
January 9, 2018
Martin K.
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
November 7, 2017

“a NetSuite view from the perspective of a user and partner”

Prosmulti anything: - multi tennancy - multi currency - multi language absolute flexibilty / release secure customisation ALL in ONE product for ALL industries *** real/public CLOUD - Accounting - financials - controlling - reporting - KPIs Billing - recurring billing Payments - SEPA - bank reconciliation - credit card statement import - ERP - LEAD to CASH process - PROCUREMENT to PAY process - inventory Project management eCommerce ALL RELEASE SECURE - 2 x major release changes per year - since ~20 years - for 15000 "logos" = 40000+ clients HUNDREDS of PARTNERS worldwide Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure. interface / API / development plattform "in the cloud" Whatever is not fully included so far can be "attached" e.g. global HR - no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations. same with PAYROLE and BI - the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best and eCommerce - NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need. Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution
ConsMaybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done. Not as "chique" as "best of bread" solutions The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice
Reviewer Source 
Source: GetApp
November 7, 2017