NetSuite

NetSuite

4 / 5 213 reviews

Who Uses This Software?

NetSuite is ideal for small to midsize businesses.


Average Ratings

213 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • NetSuite
  • www.netsuite.com
  • Founded 1998
  • United States

About NetSuite

NetSuite online accounting software seamlessly couples core accounting functions such as general ledger, accounts receivables and accounts payable with strong compliance management. Improve business performance, increase financial close efficiency and reduce back-office costs with standardized processes using a single, integrated solution.


NetSuite Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • For Government
  • For Nonprofits
  • Fund Accounting
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management

NetSuite Reviews Recently Reviewed!


After you climb a steep learning curve, NetSuite is incredibly powerful.

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated.

For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement.

For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement.

NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations.

Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented.

It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system.

The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

Cons: NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system.

There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms.

There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort.

NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating.

Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone.

Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included.

Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

Overall: We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

a NetSuite view from the perspective of a user and partner

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: multi anything: - multi tennancy - multi currency - multi language absolute flexibilty / release secure customisation ALL in ONE product for ALL industries *** real/public CLOUD - Accounting - financials - controlling - reporting - KPIs Billing - recurring billing Payments - SEPA - bank reconciliation - credit card statement import - ERP - LEAD to CASH process - PROCUREMENT to PAY process - inventory Project management eCommerce ALL RELEASE SECURE - 2 x major release changes per year - since ~20 years - for 15000 "logos" = 40000+ clients HUNDREDS of PARTNERS worldwide Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure. interface / API / development plattform "in the cloud" Whatever is not fully included so far can be "attached" e.g. global HR - no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations. same with PAYROLE and BI - the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best and eCommerce - NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need. Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution

Cons: Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done. Not as "chique" as "best of bread" solutions The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice

Full Featured Cloud Based Solution

Feb 24, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.

Pros: Easy to use. Can be set-up and running in a short time-frame (90 to 120 days). Good, proven implementation method that essentially is done with remote support via web-ex sessions. Full featured dashboard with short-cuts Email alerts to keep you informed of key data changes or approvals needed Web storefront Very easy to customize or configure to meet your business needs Robust reporting Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records. Always updated to latest version (version updates twice year) Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system. Great online training tools

Cons: Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who can be contacted by phone anytime to help expedite support issues as needed. Complex system that is very configurable to meet your needs, but this creates a lot of noise as there are many things you may not need or use, making the software somewhat confusing and cumbersome to use at times. Must have good internet connection and bandwidth to ensure good performance. Uptime is high (99.8%), but when not working all you can do is monitor and wait for NetSuite to fix issues. Longest downtime we've had is 45 minutes.

Too Complicated for Daily Use

Jul 08, 2015
2/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users. Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks. There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional. Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies? I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture. The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Pros: Solid back end Keeps excellent and accurate records that are easily audited Brings transparency to processes

Cons: Too difficult to use and therefore staff refrain from using it for all but the most essential tasks Requires an in-house expert to help run the system Requires months of repeated training to get staff up to speed Poor for tracking customer account history Extremely difficult to extract and graph the data that you need from it Rigid and hard to change display and parameters of any data displays Very expensive

Not for the feint of heart but very powerful

Apr 12, 2017
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Power and flexibility.

Cons: Complex.

Overall: If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity.

I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process that took a strong attention to detail and much forethought. It isn't something you'll do in a month. Now 1.5 years later, that company is thrilled with their choice. Sales are way up because of the improved website. Customer service ratings have skyrocketed because the CSRs now have a complete picture of the customer and all their interactions including website, phone, and email. The business owner has a much more detailed image of the business and is able to make decisions faster that have a positive impact on the business. Before NetSuite there was much more guesswork. Now decisions are based on actual data.

All this doesn't come cheaply or easily. NetSuite can be tuned to your business in nearly infinite ways. I still fine tune their experience on a daily basis a year later. Customizing emails, pdfs, transaction screens and more. All this pays off with more efficiency in all aspects of the business.

If you are looking for fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy.

Recommendations to other buyers: Best to have a consultant or NetSuite partner help you with the implementation.

NetSuite is the best accounting/program out there!!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload forms like tax exempt forms, or customer contracts. And it is so easy to bring up a company & see all of the invoices that we have ever made for them in a list. It has made our invoicing streamlined & very straight forward. This software has so many options it's crazy. If anyone in our accounting department can think of something that would be helpful to us on the invoice that is not already there, the president of our company can go into the "back ground" of the software & add & delete fields from our invoicing templates. Love this program!!!

Cons: It can be confusing to figure out how to set up your "Dashboard" for your own specification & usage. Other than that there isn't anything that we don't like about NetSuite!!

Overall: Makes invoicing fast & very easy. Lots of options & easy to customize this software to make it work for your company & what you are invoicing.

Upgraded from old ERP system to Netsuite. Took 6 months to cut over to Netsuite and go live.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has a very modern layout, if you have been on a website like facebook, and can use their top tab navigation, then you will be pleased with Netsuite. The program is cloud based, which is get for mobile use. If you can pull up the website, and have a decent size screen, then you get the full experience. Never have to worry about the hardware crashing, with the built in redundancy and backup.

Cons: Data is cloud based, I have purchased the OBDC connection add-on for it, and I still found it hard to get it out with ODBC connection. There was no support for how to setup the connection, and after hours of trail and error, I was told that not all tables as accessible. Many of the reports had to be manually exported and imported into Excel for data manipulation. The Netsuite app was not as useful as a I wish. We had a few scripts running in our environment; but the app did not play nicely with them.

Overall: Went from software that was designed in 90s to a always up to date top of the line software. Netsuite was the best choice for for we needed to do. it had the ERP side as well as the CRM aspect. In time, if we grew, we could add on the warehouse management module.

Everything in one place

Jan 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access in the cloud was a big plus for us. But the full view of the customer has been the bigger gain.

Cons: The search constraints don't allow for too many layers in a single search. Case reports cant look into invoice pricing as the invoices are on the customer. A customer search can se that, but if you are starting with case parameters to understand a product profit margin from support, it requires some cross referencing in excel.

Overall: Our support team can see what sales, finance, and professional services are doing with a customer. They can see case history for all the users at the customer. Ease of use is a really good, but the sales team struggles (but their focus should be on selling so they don't use the system as often).
Using issues module, we can keep customers up to date on enhancement and bug fixes while closing their current case with a workaround. The update on the fix goes automatically to the customer when the issue is resolved.
Everyone can see when a customer is marked at risk. And anyone with customer contact can enter the alert to give the account owners more time to resolve.

NetSuite Intergration Review

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The way the NetSuite software was layed-out was easy to navigate. A lot of features are hidden in multiple drop down menu's so the learning curve could be much faster if pages you used most could be pinned at the top of the menus.

Cons: Like I stated before the most used pages are hidden in the menus.

Overall: To be successful at any Integration, like NetSuite their needs to be a lot of communication. I think some things that was promised for an out of box solution like NetSuite has many limitations. We were finding that a lot of integrations from our legacy systems took a lot of development to and from NetSuite. Over all NetSuite is a great product, despite all the issues.

Recommendations to other buyers: Be prepared to custom develop your own webpages to make a lot of complicated legacy items work with NetSuite. If you just think transferring your data to NetSuite and think it will work out of the box then your in a big surprise. Overall NetSuite is a great product for a small to mid-level ERP system.

Ive used NetSuite for 8 years and couldn't do with out it

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The search for clients/prospects is fast. I can be on the record page, go to the web site, check for phone records and write reports. I can access just as easily from my smart phone or if im on another computer. It is the foundation of my sales program and very complete. I am able to track current projects and the history is always available.

Cons: The search function is too complicated. if one letter is off I cannot get the proper search. It needs to be simplified. It crates a time problem for me each time I attempt a search. Also I would like for a link from the incoming phone calls to pull up a record of the caller. This would be an outstanding feature and save time and I could be more responsive when receiving a call.

Overall: Couldn't operate without it

Use standard capability and where possible buy off the shelf add-ons that integrate.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: NetSuite's standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better. They used to have Outlook integration which although buggy was an excellent method of ensuring all customer comms via email were accurately recorded in CRM

Cons: We were very early adopters of NetSuite and as such we're forced in the beginning to custom develop much of the capability we needed simply because NS hadn't yet created it. Over the years we've become reliant on this custom development which is stable but very slow, complicated and virtually impossible to support. Unwinding ourselves now to make use of the standard out of the box capability NS now provides is virtually impossible

The best cloud ERP you can find

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using an ERP sounds like a big decision. The main concern people has when thinking about using a cloud ERP is the flexibility they won't have. In Netsuite case is completely opposite. You will have your own instance and do almost what you want to do on top of it. Uptime is around 99.9X% which is more than acceptable. The availability to connect it to other external platforms trough API is a dream made true. Is very reach in features and quality.

Cons: When you process lot's of data in batch mode or you need to have API responses in real time, be careful. You can have acceptable time responses, but you might need to buy extra queues processing.

Overall: Best ratio of features and price on an ERP.

A great tool but not a solution

Mar 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have over 100 users and use almost every feature available: webstore, ERP, CRM, Marketing Automation. We provide Engineering Services (maintenance services and design / build / install) and Distribution (Retail / Wholesale). It's a fantastic tool but people should never expect the tool alone to provide the business solution. The solution is clearly defining your business processes end to end from a customer experience perspective. Reporting is easy using Saved Searches.

Pros: Very flexible and adaptable. Cloud based and covers the full range of enterprise needs. Easy to use and good online help resources. Huge range of apps / partners can be used to establish exactly what your business needs.

Cons: You need access to specialist capabilities for a really effective implementation. Don't rely on their professional services unless you have very deep pockets. Customer service support is fine for simple issues and questions; usually good technical understanding but have trouble translating that into operational context. I've developed a fairly deep understanding of the entire suite excluding accounting. Helps me engage directly with the professional services and development people when working up solutions.

Strong Small to Mid-size Business All-in-One Productivity Suite

Mar 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: Customization. For me, this is, by far, the biggest pro for Netsuite. Nearly every aspect of Netsuite can be customized, including forms, fields, and entities, along with actions, workflows, behaviors, and reporting. Other pros include very robust API/Web Services capabilities for integration to other software (even in-house and built from scratch), excellent revenue recognition engine for subscription-based and project-based revenue, and built-in 3rd party functionality such as credit card processing (up to Level III P-card), email marketing, and webstores. The all-in-one aspect is great for those who dont need a industry leader like SalesForce for CRM and Marketo for marketing, and having all of these on one platform ensures data integrity and rules-based transactions. Many 3rd party integrations with NetSuite to cover just about any need that cannot be handled on the platform. Plenty of consultants who can provide assistance, if needed.

Cons: Customization can be tricky if not properly planned and tested. Make sure modifications to behaviors and actions are well planned and thoroughly tested prior to going live. Reporting is not very strong - we have had to purchase a Business Intelligence tool to provide more robust reporting for items such as cash and billing forecasting as well as budget/actual/forecast scenarios. The basic procurement module is very bare-bones so any customization such as multiple approval paths based on department/item will require a 3rd party integration or custom scripting/workflows. Standard support is OK but can be slow so an upgrade to Gold support is recommended.

Overall, this is a great choice for small to mid-sized companies who are looking for value in their productivity suite and need the ability to handle growth and expansion. Since so much of the system can be customized it can really be tailored to the specific business model needed.

I use this software daily. I have 3 years of experience with NetSuite and it is by-far the easiest.

May 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionally. It is very easy to create and edit Purchase/Sales orders. It is even easier to keep track of customer information and past orders. Netsuite also allows us to search by serial number, showing us exactly where that item is located in our warehouse.

Cons: Sometimes the editable fields we have on our board do not update. I find myself going back through my orders and updating pick status' again, along with Warehouse alerts. A minor con, but one that could be fixed in the future.

Overall: This software is great for a medium sized company

Capterra-loader

Wow. I have never seen anything so awful.

Feb 07, 2018
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: The date is typically correct when I log into the site (after having to change my password again). Other than that, I can't think of a positive.

Cons: Where do I start? Interface is like early 2000's HTML 3. Trying to complete your email address is a weird dance where the js tries to autocomplete as you type from a list, refusing to accept your typed answer. There are people who not only use this to manage inventory but also their entire websites. Let me say again: the interface is horrible and at least 10 years overdue for a refresh.

NetSuite is great for all functions of account management. I used it as a tool in dental sales.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: NetSuite lists and reports are very easy to build out. I used it to track leads, prospects, and customers to ensure each account was going through the sales process as efficiently as possible. You can track accounts by any measure such as "last contacted", "sales rep", "state" etc. This made it extremely easy to develop lists for all kinds of reasons such as sales trips to a specific area, what prospects needed to be contacted, and progress made towards sales goals.

Cons: A big con with NetSuite was its inability to sync with Gmail. You had to copy and paste any correspondence with prospects and customers into NetSuite which obviously takes time out of our day.

Netsuite is one of those systems where you have a love and hate relationship.

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The quoting system is a really simple and easy feature. It easily lists all the information needed such as items, prices, terms, and etc. It is pretty easy to run reports on too.

Cons: Trying to troubleshoot an issue or getting a hold of their support is really strenuous. In order to submit a ticket with them, you need to login via browser. If Netsuite is unable to be accessed via browser due to system down or other issues, you are basically out of luck.

Overall: The ability to create customized reports based on the connecting feature of Netsuite.

Overall a great asset for us!

Mar 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were very apprehensive about switching accounting programs after 20 years on Great Plains/Microsoft Dynamics. No time for a big learning curve and we are short-staffed as it is. Our implementation went extremely well....Netsuite does a fantastic job of preparing and setting up the basic system (posting accounts and processes). They provided a workbook with lots of questions how we wanted to be able to process, organize and post items to establish procedure and reporting functionality as well as role access and restrictions correctly. We went live 18 months ago and have never looked back. There are still many capabilities we haven't even implemented yet and are discovering new features daily. The "Suite Answers" site is a fabulous resource to guide you through finding answers and step-by-step instructions how to adjust or change certain features once you have gone live. When you don't find the answer there, you simply open a case and get direct assistance which is also addressed very quickly and efficiently. Their follow up is amazing! The downside? The cost seemed a bit staggering to us, but all you need to run Netsuite is internet access and a basic computer. Netsuite upgrades their program pretty regularly with improvements, new functions etc. which is all included in your contract. When I look back and remember how much we were spending on not only software upgrades, but the hardware upgrades often necessary to make software upgrades function...and the cost of our IT guy to maintain our server....well..it's a no-brainer! I have given it 5 stars throughout because 4 stars gives it 80% thumbs up......I'd rate it closer to 90% thumbs up! Oh, and did I mention, I can go to the beach and still be working???

Painful set up but robust software

Jul 21, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Net suite ERP is a very robust piece of software. That is its biggest advantage. Also the fact that they have developed through their local representative companies, packages with accounting rules specific to each country. Additionally it looks a little bit more modern than other robust software similar in the industry.

Cons: I dislike the fact that setting it up is a real pain. The process takes months and if you do not hire a certified partner it's completely imposible to make it work. That's because of its robustness, but they should build more pre-packaged stuff into the system so this process can be more agile.

I also dislike the fact that the User Experience is a little bit complex. There are so many options in each view, that sometimes you just get lost in it.

Overall: The biggest business problem we are solving is the fact that we do not have critical business information in multiple systems anymore. We have been able to consolidate all of our operations and accounting information into one system.

Capterra-loader

Used by our sales department (AV distribution) for invoicing as well as CRM

Jun 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The best part of NetSuite is it's integration of both CRM and invoicing. Prior to utilizing, we were using two separate platforms for each.

Cons: NetSuite takes a bit of time to get used to - not super intuitive from the start. The more time you spend with it, however, the easier it becomes. We also had some questionable customer service with our initial rep at one point (in regards to scheduling/cancelling appointments on us).

Overall: Multiple tools in one

This is part of every day's tasks at work

Jul 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Netsuite has tons and tons of features, amazing expandability, and editing is fairly simple. Customizing your personal desktop in Netsuite is a great little perk, and navigation is straight-forward. The search menu is awesome, and for daily use, this is a great program.

Cons: When going deeper into editing, it can get a bit confusing, but it is easy to learn what steps you have to take to edit a particular piece of a page.

Capterra-loader

Great cloud based CRM

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We moved to NetSuite from a very old CRM system that wasn't cloud based. Being able to access the system from any location has been perfect for our company. NetSuite allows you to customize your home page. You can add a variety of searches and portlets that show orders, dollars, reporting... the list goes on. It an easy way to track KPIs. The system is very easy to use and flows smoothly

Overall: Time Savings

I work with this product daily. It is a stable product with many applications in a biz environment.

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Case Tracking makes working together simple and provides detailed information directly associated with the client page. The customizable Dashboard is useful in so many ways.

Cons: KnowledgeBase is not searchable in a useful way. Saved Searches are difficult to sort through. Needs easier page editing for 'solutions'

Overall: The best benefit to the company was better interdepartmental communication. Netsuite makes it easy for groups to work together.

Netsuite is a strong platform with several integrations that manage small to big business

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool have several integrations with different systems like payment methods, warehouse organisation, shipping methods.
The structure of scripts and workflows let you manage the system accordingly with your needs.

Cons: The support is something that I believe that could be an improvement. Sometimes you have to explain the same thing several times and the response is not what you expected. The quality is good, but it is a gap that could be better.

Overall: We are new in the system, but in 1 year we were able to launch 2 websites, one in CA and one in US. Our sales are increasing as our visibility in the market.

NeSuite does what it needs to

Nov 16, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I haven't seen many errors happen via NetSuite

Cons: It is easy to make errors yourself since there is so many manual entry points

Overall: I feel that NetSuite does what it is built for but it is very manual. You need to have an admin title in NetSuite to be able to take shortcuts which can be an inconvenience to many. The interface is not that great but again, it does what it needs to.

Recommendations to other buyers: Make the interface more user friendly - if you are not in the system a lot, it can be hard to decipher where certain things are located.

Intuitive, easy to use, powerful functions.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: NetSuite has advanced inventory functions that many smaller software do not have. It can easily scale up with the company as business grows.

Cons: It's hard to get good support. It also has a number of holes or missing capability that need to be plugged, you have to make a suggestion to the forum, and wait for the company to add to its new release, and the company may or may not fix that item in the next release.

NetSuite offers lot of valuable tools, but could be more user-friendly and intuitive.

Apr 26, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to keep all functions of business operations within one solution. The integration with 3rd party platforms is also very robust.

Cons: The reporting and search parameters are confusing and unclear. Terms are ill-defined, which makes determining appropriate criteria for searches and reports difficult. It takes additional training and mastery-level comprehension to easily use these features.

Capterra-loader

Very power tracking tool for all parts of the business

Oct 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You can connect just about everything with NetSuite and track all of your primary metrics in one place. You can build dashboards and reports on-the-fly to visualize your data.

Cons: There is definitely a learning curve with this tool. As with anything powerful, it can often feel overly complex or even cumbersome.

Overall: Ability to track multiple aspects of the business in one place. You can build reports and dashboards as needed.

Not a bad product for international accounting

Nov 10, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: International currency exchange is automatic

Cons: The time need to get it set-up

Overall: Once you get it set-up it is a good product for international accounting. It does take a lot of time for the initial set-up, but if you purchase the unlimited customer service help, you will get there. Once you have it set-up it is very easy to use. I would not purchase this product if not an international company. It would not be worth cost due to other software products that are available in today's market.

We have been using NetSuite for four years, but decided to leave.

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can really customize this software but need tech skills or outsource this tasks. In our case we have been doing both. It is great what you can acomplish with it.

Cons: It's very expensive for the size of our company. Another major disadvantage for us it's that the mexican laws and updates are not taken in account.

Overall: Take care of the financial aspects of our company.

High quality, customizable software.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to customize the software to current workflows and processes. Dashboards and customized searches add value.

Cons: There are a lot of addons for the software that seem as though they should or could be native. he reporting is sufficient for most all needs however when attempting some more complex reporting the report maker is less than intuitive.

Netsuite has been a huge help for us.Very great software.

Mar 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Dashboards are very customizable. You can create workflows or reporting from and also make different views depending on the user's permissions/role.

Cons: Getting assistance can be confusing as instructions can be too technical when building reports or views. Netsuite can also be pricey depending on how many users is needed for the company.

Amazing ERP Solution

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fully customizable to the business needs!

Cons: The learning curve could be a little high, but once you learn the basics is super easy to use.

Overall: I have been working for more than a year with NetSuite. Having used SAP, JD Edwards and other accounting and ERP software in the past, I can confidently say that NetSuite is by far the most complete, easiest to use and easiest to report out of. Apart from the fact that it allows yo to create automations or workflows for virtually everything your business needs. NetSuite controls and features and functionality are outstanding for this fully cloud-based solution.

Recommendations to other buyers: Just amazing!

Capterra-loader

So far I have had a nice time using Netsuite not so many bumps in the road.

Feb 01, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Is very flexible and you will have de capacity to really customize your dashboard and your system to meet you and your company needs. Support have been great so far and I've never experience a downtime while using it.

Cons: Sometimes is really slow and will test your patiences when running complex workflow inside the application. In the Documentation is really hard to find what you are looking for even though most of the stuff is there.

Overall: Invoicing and track people works is really simple with this app.

Surely is a must have for any company.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Inventory management could have been so much easier thanks to Netsuite. A variety of reports can be generated. Inventory control and communication to customers and employees has been smooth because of Netsuite.

Cons: depending on what your company needs, netsuite can be very pricey. Setup can be confusing and not user friendly.

It's okay - could be better

Jul 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: You are able to customize a lot of the software to cater to your needs which is a HUGE plus - especially if you have someone with a great skill set for the builds.

Cons: We use this as an HRIS system, so there are some functions I wish this software could do such as org chart creation & ease of adding multiple direct deposit accounts.

Excellent

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. I love the saved searches and that its internet based. You can log in from phone or computer at home.

Cons: Hit and miss liability involving speed to load. Don't know if that's netsuite or our company server.

Overall: It helped our company transition from small to mid size. It was a big change and worked out for the best.

Does what it needs to do, but not always easily

Sep 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Netsuite does a good job organizing time entry across an enterprise level business. I'm only familiar with the front end, but my understanding is the back end reporting is more robust than more simplistic solutions.

Cons: This is a web-based software, and is not very fast. Some features seem to have been built with that back end reporting in mind, and not for the front end users. That can lead to inefficiencies for entering and approving time, which is not ideal.

Netsuite review

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of features

Cons: Hard to set reports. Expensive. But tech support will help; Would like individual training on accounting areas

Overall: I am a bookkeeper. Some features need to be added like reconciling the balance sheets accounts. But overall the software is powerful. One CFO said that for all that it does you do not need a full time IT person to manage it like other platforms

NetSuite is a modern cloud based ERP. We use it on several locations.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: NetSuite is a modern cloud based system. The system architecture allows flexibility of workflows, processes and system screens.

Cons: Netsuite does not have built in complex solutions for production. The palnning tools for MRP or work orders are limited.

Overall: Value for money, full SAAS solution, built in security

We have moved to NetSuite for our new account software. NetSuite is used for all of our accounting.

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The seamless integration we had with Shopify and our 3rd party logistics company. NetSuite has made so easy for us to streamline our sales/shipping.

Cons: We would like to get a new CRM for our company and were hoping to be able to use NetSuites, but it does not seem to meet our needs at this time, which is disappointing.

Overall: The ease of streamlining our orders with our 3rd party logistics company. New accounting software which has improved the work flow of our accounting department.

This software is great for managing all the company inventory, assets, and finances.

Mar 14, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to customize and manage our companies inventory and assets really helps with forecasting for the future business needs. Also keeping track of our receivables and payables is as easy as ever. It also lets us keep track of our contractors and customers without confusion.

Cons: It takes an expert to customize, which means it can cost a lot of money to get the set up that you want.

Overall: We get efficiency and ease of finance tracking.

Complicated with little control for the end users. Not good for sales

Jun 13, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The reporting is useful for review of sales cycles and internal information. Allows easy tracking of deals.

Cons: Its difficult for sales rep to navigate. It takes to much time to enter the information for leads or prospects. I would like to streamline that. I hear SalesForce is much better.

A versatile software can help you

Oct 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The systems are easy to create items items by serial items for purchase or sales Reports for the inventory and evaluation adjust inventory transfer inventory

Cons: The setup needs to be clear from the beginning of the system. and set up the privileges for the user role are not easy.

Used for our daily POS

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: NetSuite seems to be ablet to hold an endless amount of records, which helps us keep track of many details of our customer database.

Cons: When NetSuite has errors, they tend to be very bad ones and take a while to get fixed, which hurts our daily business.

Netsuite

Mar 12, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Decent features and functionalizes for Financials and inventory managements. Easy to learn and implement.

Cons: its not worth buying, system is not reliable and lot of issues with the web services, connecting to the outside system is really a pain here.

Great system for inventory, sales, and purchasing

Jun 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a very thorough system, and you can likely run your entire business off of Netsuite. It's well laid out, and intuitive to use.

Cons: I believe salesforce has stronger dashboards and reports, but it could be a lack of knowledge on my end.

Easy to use, helps get our products online quickly

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User friendly, user specific for a company with different departments with varied functions. It's helpful to make sure that the interface functions best for the department using it, and the way it can be transformed for different purposes is astounding.

Cons: Could be more condensed to increase prime user experience. Often I feel like I have too many choices or get lost in a dropdown menu.

Not a great ERP

Oct 12, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Cons: Not very user friendly and the customer service we received related to HR functions hasn't been great.

Overall: The organization I work for implemented NetSuite about 5 years ago and it has fallen short of our expectations.

Recommendations to other buyers: It's not an end to end HRIS so it does not meet the needs of my team.

I have to use this for work and I loathe it. It's got a ton of features, but needs work.

Jul 07, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: It's got a ton of features and you can basically do anything with it if you know what you are doing.

Cons: The interface is ridiculously hard to navigate. It looks like your worst software nightmare from the 1990s.

Capterra-loader

Great CRM

Jun 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We went from Results to NetSuite and it was a great transition. NetSuite is easy to use for the most part and finding information quickly is a huge benefit to our customers.

Cons: The NetSuite reporting feature can be difficult if you don't understand "Saved Searches". I have to tend to ask our IT team to help with some of the searches but it is becoming easier.

difficult interface

Jul 10, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: multiple ways to view information. the ability to pull multiple cross referencing reports. It populates into an excel format that makes it easy to use.

Cons: there are many features that are difficult to find in the interface. The layout and overall flow is cumbersome. difficult to correct bad information

Overall: reports, ability to track orders, workflows, and costing of materials.

Nice system to use for purchasing and procurement purposes. Like that is can also send payment.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great concept that it can purchase to pay. The system can handle quite a bit. It's very easy to navigate.

Cons: Wish it had an RFQ process in this system. Instead you can get a bolt on package, which most software offers. Had we known this, we might have looked at other options.

Overall: We benefit from this software because it does have the capabilities to purchase all the way to pay.

Good accounting solution until the cost went up

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: When we used NetSuite, it was very flexible in allowing us to change templates and invoices. It was convenient to be able to use it from anywhere other than just my office computer. The company gave us training on how to use it which was a big help.

Cons: They started charging more, which is the reason that we switched since we are a small business.

product is not capable of handling large volume without providing extra support

Jun 19, 2018
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The navigation is simple. that it is web based. possibilities are endless however the process is hard.

Cons: what it takes to get operational is baffling. The support is lacking compassion and simplicity. You have to pay additional cost to have a support on site helping you get started. The fact that there are so many hidden functions is the worst. You will have to call customer support on the phone with issues that an account rep should help you with.

Overall: it has helped our business, however it has been over a year to be functional

Capterra-loader

Agility of the platform.

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to see time accruals and organize time by category is fantastic. It really helps to make it through projects efficiently, and the reporting helps everyone in the company. It's lean, and the interface makes sense for the most part.

Cons: The reporting is completely non-intuitive, and because of all the various settings, it can be very complex to develop very simple reporting that comes standard with other systems that cost a fraction of what NetSuite and OpenAir do.

Overall: Above Average in a good way

NS Review

Apr 12, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Many different functions

Cons: Not user friendly

Overall: Netsuite has a lot of really valuable functions. The huge drawback would be that it is not user friendly at all. Once you become trained in it's functions, it does have a lot to offer.

NetSuite contains a wealth of features and capabilities, but the UI is a bit outdated.

May 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: NetSuite allows you to scale your company and keep up with the demand. It's abilities as a customer/lead database are great. I especially use NetSuite to create and send email marketing campaigns to large groups, and it works very well for that.

Cons: It takes a bit of time and effort to learn how to use and navigate the software. The controls and settings aren't always easy, and it may take you a while to figure out the process for the features you want to use.

Capterra-loader

Very useful tracking sales across many product lines.

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very flexible, friendly user interface, great reporting options.
We use it to track hundres of field sales reps and thousands of customers.

Cons: Customer service can be a bit slow getting back to help.
Uploading huge amounts of data can be a bit cumbersome.

Overall: Used full accounting and sales commission tracking.

We have been using NetSuite for our accounts payable system and it is the best option in the market.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The NetSuite software provides user friendly applications and good reporting mechanisms that allows you to customize any report you may need.

Room for Updates

Jun 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I have worked on both the Admin side and the user side of Netsuite. As a user, I think it's a clean interface though it does not provide a lot of value for users at our company. Users at our company use Netsuite for logging time and requesting time off. From the Admin side I know there is a lot of valuable in tracking time spent on projects or teams to help report on business needs/demands.

Cons: Netsuite is not very intuitive from the Admin side, it's much more user friendly on the user facing side. On the Admin interface, there are many steps/clicks require to do what seems like it should be a simple task or update in the software.

Love this software and all of the add-ons that use can purchase for your business

Dec 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All of the different features and add-ons help to keep everything within one software. The robust reports that you can create are awesome, too.

Cons: The permissions can be kind of clunky. The software and add-ons are also expensive so definitely vet that it can handle all your needs before purchasing

Inventory Portion is NOT User Friendly

Aug 29, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: You can see inventory across multiple locations on one screen. You can easily transfer inventory from one location to another.

Cons: It is difficult to track the inventory in a report as the format is not user friendly. They do not separate the pallet#/lot# by bin, and it is instead formatted as one. See below example; We would like to view all pallet numbers per bin; Bin# WHSE-001 Pallet# 1 Instead, the bin and pallet number are combined; WHSE-001-1

Loving the Net Suite system

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We switched to this system which is web based which was different than what we were using before. Processing of orders and transactions is easy.

Cons: Customization can be a bit difficult. Being that it's web based - sometimes things can take a bit longer however - it's well worth it

Extremely complicated, hard to fully integrate with SSO solutions. Support almost non existant.

Jan 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks quite modern, but in fact looks can be quite deceiving.

The service has had good uptime.

Cons: It's really complicated to do anything in this system, labels for different features don't make any sense and are often not consistent. User experience is horrible.

Functional ERP system

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Software allows for lots of customization so all workflows and mapping can be built out to what you need. Reporting capabilities seem endless.

Cons: Not the most intuitive ERP system to use, some of the interface is pretty minimal & not the cheapest out there.

Effective crm

Nov 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Visuals are great. Effective sales management tools that allow every team member the ability to see where we are in the sales process

Cons: Lack of customizaion and must have knowledgeable technical staff to set up and interface with current programs

Overall: Inc sales

Netsuite for small businesses

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: User for 10 years, works great, UI is awesome, everything is where it needs to be. Less clicking buttons and love the tab based layout.

Small company Netsuite user

Apr 29, 2014
4/5
Overall

Comments: Super-capable platform. I will never need to upgrade to another system regardless of the size and complexity of my operations. I have been using Netsuite for close to 2 years. Because we are small, it allows us to automate many functions that previously were tedious. By the same token, we are not staffed with anyone that can fully leverage all that NS provides so many of the features are under-utilized. When I determined that I was only going to make an ERP selection one time, I created a list of must-have capabilities. Netsuite came out ahead in my evaluation of several companies. I believe I made a good choice!

Pros: Upgrades to meet any business requirement Many processes can be automated with scripts Everything is tied in - E-commerce, accounting, CRM, etc. There is no duplication of systems that don't communicate Cloud based system has been very reliable

Cons: Netsuite expertise is not abundant in the marketplace and is expensive The platform is expensive for small business There were a few very surprising capabilities lacking when I switched over It's pretty complex- need to develop expertise

More functions than you can imagine

Dec 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I keep learning more and more everyday about what functions Netsuite has and it is relatively easy to use!

Cons: System cuts out from time to time.
Mass uploads sometimes do not work even when the information I am uploading is correct

It has a lot of functions and takes too much time to customize it.

Jul 28, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Netsuite is powerful in varieties of functions and features. Also, Netsuite can be deeply customized.

Cons: It has a lot of functions but it's not very easy to use. Hard to customize. Expensive. Not good in shipping customization.

I did not have a very goods experience with this one.

Jun 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is probably less costly than some of the other ones out there. it has a capability to create reports in an excel and then macros can be built to create reports according to your needs.

Cons: connectivity is not so great as it is a very slow when working online, this software needs to improve a lot on the speed and some of the report functionality.

It Did Multiple Things Well

Apr 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has the ability to act as a decent CRM as well as an ERP for a medical device manufacturer that was closely watching drug inventory. Our operations and accounting team found it to be very valuable.

Cons: I was primarily using NetSuite for CRM purposes. It's not as user-friendly compared to SalesForce, but it did the job well enough.

I've used Netsuite for over 6 months in an inventory environment

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the robust nature of the software, but that's about it. I don't really have much good to say about it.

Cons: This software is slow, buggy, not intuitive, boring to look at, and down right dumb. I've used 2 other ERP's that I would recommend over this any day of the week. Especially considering the price.

Overall: Nothing. Seriously.

NetSuite Review

Jun 25, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using NetSuite for 7 years now. Software is very easy to use and very robust. We are a small business in the petrochemical industry and operate our business with very few people with the help of NetSuite.

Pros: Software is very easy to use and very robust. It is totally customizable to your specific business, and mistakes are simple to fix/correct.

Cons: Implementation can be very expensive, and almost anything "customizable" to your organization is an "Enhancement Request" - which just means that it will take years for NetSuite to look into and determine if they want to add it to NetSuite, or make it a new module to purchase.

Makes our lives so much easier at work!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How customizable and easy it is to use. It literally runs our whole company and makes us very efficient.

Cons: There is some downtime in rare occurrences. It's very rare so it's hard to complain about but when the system goes down the whole company is at a standstill. Having an offline mode would be nice.

Apr 17, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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If you can get it to work, it's great... but that's the hard part

Jul 12, 2018
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Netsuite can be a very powerful tool in the right hands. There's loads of features available and it can be pretty customizable.

Cons: It's extremely hard to set up, usually requiring an outside person who's an expert in Netsuite to get it set up properly. You can tinker with it for a while and not really make much progress, but it can be done via trial and error, but you'll spend hours just trying to get an invoice to look correct. Getting it connected to any other product can be just as hard too.

There's pretty much no customer support. There's hundreds of pages of walk-throughs, but most of them are out-dated and obsolete.

Easy to use

May 01, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: NetSuite is easy to use and is a great UI. Anyone can use it on a day to day basis without any issues.

Cons: You have to click submit after clicking save. If you have a ton of data to upload, it can take a while, just make sure you have set aside a lot of time.

Netsuite is SWEET!

Jan 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent integration with other Netwuite products that are already live. This software offers a great variety of features.

Cons: No built in payroll that works in this system. It would be nice to implement that feature in future versions.

Best product on the market in this space

Jun 22, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We've been on the platform for over 10 years and have never thought about changing. They continue to build out new features and add the functionality that is cutting edge for a small business like ours. We have used it on many occasions to differentiate ourselves from our competition and provide valuable information to our customers.

Pros: Reliable, and have had no issues with downtime. Cutting edge for small business.

Cons: Customer service has lost a bit of it's luster as the company has grown, but there are enough partners out there that you can use them as a resource instead.

This was a suite used when we were a reseller for another product

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I was able to create an parent account with children accounts which enabled a lot of control from a management standpoint.

Cons: When we created documents to search for our knowledge base it was very difficult to have those items searchable with keywords.

A World Class Solution for a new World

Jun 22, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: After 25 years of solving our IT problems in-house, we launched Netsuite in May of 2014 and we couldn't be happier. We currently sell more than 100,000 items in our online store, we have eliminated our in-house IT department and we have not suffered a single minute of downtime. Every business should migrate to the cloud and Netsuite is the only provider that really gives the customer a single data core solution.

Pros: Single data core scalability regular updates full e-commerce

Cons: Total solution means you need to pay close attention during pre-launch training!

Pricey Solution

Oct 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: NetSuite can be customized, is cloud-based, and gets the job done. Was a step up for us from Quick Books.

Cons: For our needs, it is overkill. The interface isn't the most intuitive and looks outdated. I wish we had stayed with Quick Books.

Netsuite. The heavy hitter for the little guy

Feb 13, 2012
5/5
Overall

Comments: Netsuite gave our company the same features and functionality as our largest competitors at a fraction of the cost and no large investment in servers or managing an IT Dept. Information is power, and the piece of mind knowing that all of our company's vital information in stored on mirrored off-site servers is priceless. The expandability of Netsuite allows me to propose aggressive growth ideas knowing I have the right software backing me up.

Pros: Cloud based. No servers on site. Seamless integration across the business. Inventory hits the books in real time. User roles are customizable. Online help desk is well explained to provide answers. Simple and powerful CRM.

Cons: More of a suggestion: When you go Netsuite, it's a great idea to get 2 or more internet providers. If your main line goes down due to construction, the 2nd ISP can keep you from sending staff home for the day.

Would not recomment

Apr 19, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: It has a lot of customizable options, but is NOT easy to use or learn. It requires knowledge in computer programming.

Cons: Very difficult to get customer support when you encounter issues. You can find answers in most asked questions but there is not further knowledge they will give you besides what's already listed.

Capterra-loader

I used NetSuite as an employee of that company, and recently revisited the product .

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how each organization can tailor the product to its specific needs. I also appreciate the fact there is an open app market.

Cons: Visually, the product could use an update for non-admin users. I know there are customer (retail or otherwise) NetSuite products that look smoother, but for the average user using the program for accounting/bookkeeping purposes, it could look nicer.

Very Robust

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reporting

Cons: Can be difficult to navigate

Overall: Transitioning from QuickBooks, NetSuite is a more robust platform. Will need some time to learn how to use all the features.

Recommendations to other buyers: Enroll in training

With Power comes Complexity....but NS manages it well.

May 02, 2014
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: The learning curve is steep but the functionality is very good. I would recommend associating with a local NS specialist b/c it is very time consuming if you try to customize by yourself with support. Everyone once a simple software program that will do exactly what they need it too...only problem is that different companies need different things. NetSuite can do MOST everything but with that power comes complexity. Sometimes too much...it would be nice if they could bury most choices so the menu's weren't quite so over whelming....like do we really need a drop down for 50+ date ranges (except the one you need!)? That said, comparable systems are complicated and often can't do what you need them to do. I do like the web-based platform. It's much more forgivable that peer systems when you make mistakes but not nearly as forgivable as the 101 GL software's on the market. Conclusion solid 4 out 5.

NetSuite works for me. I would recommend it to others..

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: NetSuite has served my small business needs well. NetSuite allows me to easily track income, expenses, profit, and employees all from the homepage. The homepage shows most of what I need for my situation. In addition to the homepage though are many more detailed pages giving you insight into every aspect of your business.

NetSuite has more features than I need, and it works. My only complaint has been Customer Support. I give them 3 out of 5 stars for Customer Support, but keep in mind that is more than I would give most companies. Most companies, unfortunately, get a 1 or 2-star rating for Customer Support.

Overall it has been the best option I could find for my small computer repair business. It has all the functionality I require, and much that I don't. This will allow NetSuite to still serve me or others well as our businesses grow larger.

NetSuite worked for me, I would recommend it.

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: NetSuite has served my small business needs well. NetSuite allows me to easily track income, expenses, profit, and employees all from the homepage. The homepage shows most of what I need for my situation. In addition to the homepage though are many more detailed pages giving you insight into every aspect of your business.

NetSuite has more features than I need, and it works. My only complaint has been Customer Support. I give them 3 out of 5 stars for Customer Support, but keep in mind that is more than I would give most companies. Most companies unfortunately get a 1 or 2 star rating for Customer Support.

Overall it has been the best option I could find for my small computer repair business. It has all the functionality I require, and much that I don't. This will allow NetSuite to still serve me or others well as our businesses grow larger.

Great product! Especially with use of multiple, international entities.

Jun 22, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: PROS:
- The interface is quite user friendly and there are many features that I've always wished for in prior accounting systems.
- I am a big fan of customization within the product for my and the companies needs and NetSuite provides for this on many levels.

CONS:
- Due to the vast possibilities in customization, it is not always immediately intuitive how to make the changes that I am looking to do. I've found the help documentation to be helpful most of the time, but there is not a document for every feature - that would be impossible!
- The ease in manipulating data within the reporting features is not a simple task.

I've made use of third party companies to assist with my utilization of NetSuite and I have no problem with this at all.

All in all, this is my most favored accounting system to date from about 10 years of accounting experience.

Capterra-loader

Netsuite is a great tool for our salesteam

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how you can log in from anywhere. The fact that this processing system is online (as opposed to local access only) enables salespeople and other team members to keep up with their work in and out of the office.

Cons: I do not like how hard it is so customize. There are many many features, many of which we do not need or use. I wish it were a little easier to set up the features to more closely align with our specific needs.

Capable of Running any Company... For a Price

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: High end, custom fit to work with your company's processes. It can run in any industry and basically accomplish any task necessary to ERP. I'm almost convinced that this software can produce any report or trend analysis, if you learn their language.

Cons: So expensive. For a top of the line ERP, that's what you can expect though. You'd be better off buying an expensive ERP than dealing with the headache of a pain-point laden ERP.

NetSuite is the leader when it comes to CRM software.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I would highly recommend taking NetSuite Training Courses before launching and take courses as needed there after.

Cons: Sometimes the features are only partially functional meaning that they do not contain all of the flexibility other features have which is quite limiting at times.

NetSuite for Small Business Application

Mar 17, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Our company has been using NetSuite since 2011, when we first formed our organization. We have found that the user interface is easy to use and simple to train on when bringing in new hires. The transparency of the system allows us to track the complete process of an order - from the point the order is physically taken until the package has been delivered to our client's office, allowing us to offer supreme customer service. In addition, from a sales stand point, NetSuite can tell our managing partners how the company is trending in regards to total dollars sold, products sold, inventory levels, and how target market areas are performing. With NetSuite, our company has been able to grow from a small garage operation to now residing in a warehouse and office space, while growing our sales over 100% in the first two years.

Clunky and difficult to actually get up and running

Jan 26, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Very customisable, but almost to a fault. Nice to have mobile payments and convenient as a cloud-based system. Good for invoicing and basic accounting.

Cons: Implementation is painful and lengthy and the software feels archaic and clunky. Finding a workaround to an issue is the best option as opposed to actually getting a fix, which will cost lots of time, money, internal and external IT resources.

A new platform we are very excited about!

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: NetSuite has provided us with a hub that effectively and efficiently serves our business needs. POS, online sales, inventory, and more - NS is powerful and easy to use.

Cons: The web platform is lacking an effective blog and has other creative limitations. While we've created some workaround, it's difficult to maintain our brand as it has been historically presented to our customers online.

Capterra-loader

Lacking Integration with PSA Tool

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Cloud Based tool with the ability to customize areas to meet your needs. Home page dashboards allow for direct visibility to the things you care most about.

Cons: Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.

Overall: Cloud based product that was accessible anywhere with internet and it allowed us to reduce our internal hardware footprint.