--- title: "Page 23 | NetSuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 23 - Is NetSuite the right Enterprise Resource Planning solution for you? Explore 2082 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135757/NetSuite/reviews/?page=23" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- NetSuite 4.2 (2082) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 23 - Reviews of NetSuite ## Showing most helpful reviews Showing 551-575 of 2082 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Idaly M. Project Manager Semiconductors Used the software for: 2+ years ### "Incredible system to drive improvements in our business processes." March 25, 2023 5.0 It has allowed us to improve decision-making, we keep the data organized, process automation is very efficient, it is a software that guarantees maximum management performance throughout the company, with NetSuite we are constantly growing thanks to the various functions. Pros I really like the analysis in real time, it is an ideal software to find efficient solutions to any problem that has been presented to us, it has good visibility of our business, I like it because it is a very adaptable software, the power of automation that it offers is very efficient, navigation is simple, it allows us to be scalable. Cons NetSuite is a bit of an expensive product, which can be a handicap, but we see the benefits over the value of the product, and feel that it is a great piece of software to achieve more noticeable results than similar software. Review Source Response from Oracle March 29, 2023 Thanks for taking the time to leave a review, Idaly! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite SS Stefanie S. Administrator Wholesale Used the software for: 1-2 years ### "Don't Use NetSuite" October 22, 2019 1.0 Implementation was a nightmare. During Go Live, they lost us tens of thousands of dollars by deleting dozens of sales by accident. Every aspect of it is not user friendly and requires extensive coding knowledge. It is completely the wrong choice for smaller businesses. Pros They sold it really well and their sales team was very enthusiastic and engaging. Cons It is absolutely a nightmare to implement. It is way too complicated to function well. You need to be a developer to be able to do even the most basic augmentations. You might as well just build your own system from the ground up and save yourself the expensive NetSuite bill. The cost is huge and you can't make adjustments to licenses without long contracts. Despite their claims they don't know anything about integrating with other systems like Shopify via connectors like Celigo or FarApp. The integration team will not help you avoid even common pitfalls. The user interface is, despite their claims, woefully not intuitive or easy to use for average computer savvy individuals. You cannot easily make or adjust print or email templates and their WYSIWYG editor is garbage. The shipping component of it is far less powerful and customizable than many other shipping softwares like ShipStation. Their manufacturing processes are not customizable enough and don't account for realistic manufacturing challenges. You will absolutely end up doing way more steps for not much gain, making it very inefficient to operate. Their "support" is very limited and after you are past your support phase, help is non-existent unless your entire system is down. They are not appropriate at all for small to medium size businesses (despite their claims) and should only be used if you have an entire IT team that could probably just code a custom system for you anyway. Absolutely would not recommend! Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Reason for choosing NetSuite We also looked into Connected, Aboard, SAP, and a custom solution. We chose NetSuite because we didn't want to be locked into a custom solution that we wouldn't be able to service without the creator and the NetSuite sales team did a really solid job convincing us that they were appropriate for a small-medium sized business that needed inventory management. Spoiler alert, they aren't. Review Source Coraly C. Laborantin Oil & Energy Used the software for: 2+ years ### "The ultimate integrated solution for business management: an in-depth review of NetSuite" March 26, 2023 5.0 Pros Automation: NetSuite offers a number of automation features, such as order and invoice process automation, which help businesses save time and increase efficiency.Reporting and analytics: NetSuite offers real-time reporting and analytics, enabling businesses to make more informed decisions based on accurate and timely data.Scalable: NetSuite is a scalable solution that can be adapted to meet the needs of both small and large businesses. Companies can add new features and applications as they grow. Cons Limited integrations: Although NetSuite offers integrations with many other software products, some third-party integrations may not be available, which may limit business functionality.System performance: NetSuite can sometimes experience system performance issues due to its complexity, which can result in slow response times for users.Training required: NetSuite requires training for users, which can take time and resources for companies adopting the platform for the first time. Review Source Response from Oracle March 27, 2023 Thanks for taking the time to leave a review, Coraly! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite KL Kalid L. Chief Operating Officer Consumer Electronics Used the software for: 1-2 years ### "Biggest SCAM!!!" July 20, 2020 1.0 Netsuite is very heavy on misleading sales. The sales rep will lie and tell you that they will help you accomplish what you need but all are empty promises. They referred us to a 3rd party to add serialized inventory feature and our on-boarding team was behind and when their 6-8 week period approached, they left us with an undiminished product and we had to figure everything out on our own. My recommendation is to not trust the sales or implementation team. If they tell you something verbally, make sure they follow up with an email and make them sign documents. They will lie and they will trick you and mislead you. One of the most unprofessional teams I have every worked with. You will find yourself paying for add-ons constantly and there is absolutely no transparency. Whenever I contacted our account manager to present a problem or concern, she tried to sell me another module. Why can't you fix our current issue before you try to make me pay for something else. Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns. I have escalated the problem to upper management and they failed to provide us with any solutions. I highly recommend you find another company that is more transparent and easy to work with. Netsuite is extremely commercialized and there is no personal customer experience whatsoever. I give Netsuite 1-2 out of 10 Pros Our former software provided us with more features and allowed for easier/zero to little cost customization. Cons The smallest customiation requires an expert and with that comes an expense. Netsuite has been the second largest expense our company has after payroll. The sales team was very misleading and they tricked us when we purchased the software. We presented our former software and their response was always "Netsuite can do that." We later came to find out that yes Netsuite can do it but it comes with an associated cost. Also, the difficulty of reaching customer support is very frustrating. We were talked into purchasing premium support which is as useless as regular support. You still have to wait. You have to submit a case and wait for someone to email you back and fourth about the issue to then tell you they can't help you and you have to pay a 3rd party to accomplish what you need. Netsuite has been the biggest disappointment for our staff and company. Reason for choosing NetSuite Becuase the sales team convinced me that Netsuite will be able to exceed what our former software did but that was false. It took us near a year to finally implement because we had no guidance and the netsuite team kept falling behind schedule on deliverables. The software was very costly and the delays really hurt our business Review Source BZ Bob Z. Account Management Director Telecommunications Used the software for: 6-12 months ### "NetSuite - A Powerful System That Is Fully Configurable" December 12, 2022 5.0 This is a very powerful system that allowed us to address most of our manufacturing issues (scheduling, inventory management, re-orders) easily. Pros The product provided a huge level of functionality for all the departments. It was customizable and it offered a tight integration with our accounting processes. Cons The product was somewhat difficult to set up due to the complexity of it. This made implementation take longer than planned. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing NetSuite Functionality, functionality, functionality! Review Source Response from Oracle December 19, 2022 Thanks for taking the time to leave a review, Bob! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite AT Andrea T. Director of Accounting Food & Beverages Used the software for: 2+ years ### "New to Netsuite 4 years ago - recommend over SAP alternative" May 19, 2023 5.0 We use Netsuite everyday for everything from procure-to-pay to order-to-cash, as well as other general accounting functions (journal entries, inventory management, budgeting, etc). Our experience has been good and I think Netsuite is a great value for the money compared to competitors that I've used in the past. Pros I previously used SAP in addition to smaller and more dated ERP systems. I think Netsuite is a great value for the money, especially compared to SAP. The dashboards are nice and you can really get great value out of dashboard customization. Our implementation with the Netsuite team was a little rocky, and I think that the implementation team should work more with companies to see what's more valuable to them in order to guide users to dashboard and report customizations that will make their daily work easier and more efficient. Cons A lot of things aren't included in the main package and are available for purchase as an add-on. One example is the fixed asset module which, to me, should be included in the basic package. There are reports that I wished were more easily filtered within Netsuite, but we instead have to export them to Excel in order to filter them to the data we need. (This may be something customizable, but again, we weren't given much guidance on customizations and have worked through that on our own). Reason for choosing NetSuite The best price for what we needed. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We were outgrowing QuickBooks yet too small for SAP to make sense for our business needs, so we looked at a middle of the road alternative. Netsuite provided what we needed at a good value. Review Source Response from Oracle May 23, 2023 Thanks for taking the time to leave a review, Andrea! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite Iván G. Desarrollador Web Full Stack Computer Software Used the software for: 6-12 months ### "Netsuite, agil y efectivo. " December 1, 2022 5.0 La mejor plataforma de gestion de recursos empresariales hasta el momento. Pros La facilidad de implementacion es increiblemente intuitiva. Cons Hubo un ligero problema al capacitar al personal mientras iniciamos con la plataforma. Review Source Response from Oracle December 5, 2022 Thanks for taking the time to leave a review, Ivan! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite SDS Sekou Djibril S. Fondateur Président de CSK Accounting Used the software for: 2+ years ### "NetSuite: Powerful but complex all-in-one business management software" February 24, 2023 5.0 NetSuite is a powerful and comprehensive all-in-one business management software that offers many benefits to businesses. With an integrated solution for managing all business functions, NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data. The software is also scalable and can adapt to current and future business needs.However, NetSuite's cost and complexity can be a drawback for small businesses, which may find the cost prohibitive and implementation difficult. Large enterprises may need additional resources to manage and customize NetSuite to suit their needs. Also, integration with other software can be difficult and require significant technical resources.Overall, NetSuite is a great choice for businesses that need a complete solution for business management and have the resources to set it up and customize. Companies should carefully assess their needs and budget before deciding to adopt NetSuite. However, once in place, NetSuite can provide real-time visibility, ease of use, and excellent customer support to help businesses succeed. Pros Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support. Cons Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs. Alternatives considered [TaxDome](https://www.capterra.com/p/186749/TaxDome/)[Tableau](https://www.capterra.com/p/208764/Tableau/) Review Source Response from Oracle March 7, 2023 Thanks for taking the time to leave a review, Sekou! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite CV Craig V. Used the software for: 2+ years ### "Great ERP system. Suitecommerce advanced is not ready." February 14, 2017 1.0 We have been working with Netsuite on this website for nearly 3 years now. At first we were weighing options for website platforms for two sites (one wholesale and one retail). We decided to go with another platform because the monthly fees for two suitecommerce sites were not in our budget and the platform provided more value for us. When we explained to our Netsuite rep why he lost the job he quickly offered to host both sites for the price of one site. We had a 30 day out on the contract with the other company so we decided to cancel based on the new offer and go with Netsuite. We signed the new contract with Netsuite and the first website was completed 6 months after it was supposed to go live. We received a new sales rep from Netsuite and we told that the second website for the same price was now off the table and that the old rep had left. Shorty after launching the site we began talks with Netsuite to add additional features and we were told that the old platform was difficult to develop for and that we should change to the new site if we want a solid foundation for easy development and a faster website. We expressed our concerns over the first website development time and we were assured it would not happen again by the Netsuite salesperson. We signed the new contract creating two websites. The first of which was basically the same site as the one we had just developed with some minor modifications on the account page and second site was a more complicated retail site additional functionality. Netsuite decided to develop the retail site first and we were given a timeline with an October launch followed by the wholesale site that was supposed to launch at the end of 2016. Several months later we were told the developers were going to put the retail site on hold and work to finish the wholesale site first. During this time we had weekly meetings with little or no progress and when we repeatedly asked about the launch date no information was given. Finally in January we we told by Pablo that the first site was going to be up in 2 weeks. When the 2 weeks had passed we were told that all of the hours had be used and we were not even close to launching the site. That brings us to our current situation. We have spent 3 years and hundreds of thousands of dollars so far trying to get this site up. Pros Single database for ERP and ecommerce sites Cons The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts. Review Source VR Verified Reviewer CEO Retail Used the software for: 1-2 years ### "Small Retail and Internet Businesses Beware" September 28, 2022 1.0 On paper things looked good. Two years down the road and I am running the company by gut instinct and need to overview every order to make certain it is covered. Inventory is a mess. Projections are not available. And COGS are often zero. ACS is a ripoff- most jobs were not completed within a quarter- and we still have hours remaining. Job not done? Too bad. Use ACS for install only and then bite the bullet after the first year. Their hourly charges are ridiculous. I am uncertain if Netsuite even remotely cares about small accounts- this is an 80K program. And it is costing us approx 200K yearly including lost revenue due to inventory, additional staff, and lost productivity. Language has been an issue. Even our quote from netsuite for renewal has needed careful overview. Finally we were instructed by netsuite to hire an outside party to get the jobs done that someone else could do. At $145 per hour. Fingers crossed. Netsuite assumed zero responsibility for anything. So, if you are a small business that is growing and changing reasonably quickly I would strongly urge you to seek another program. The program has kept our company dead in the water. For at least 18 months. My experience with Dynamics, which also has difficulties, was better with high functionality within 12 months. Needless to say, we are signing the contract with Netsuite but will switch once it is expires and we are more prepared. They simply do not provide adequate service to smaller businesses. Pros I would assume it would be good if it worked. AS is the only functionality we have are additional integrations. Ones that cost 9K. Cons Customer service is pretty awful. Jobs simply were not done. It was similar to playing the game telephone. While our rep is sympathetic they have little or no power to do anything. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing NetSuite Previous experience Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We felt it was necessary for growth of the company Review Source Response from Oracle November 3, 2022 Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback. EC Eric C. Process Improvement Manager Information Technology and Services Used the software for: 2+ years ### "Long Term NetSuite User/Admin - Nothing Like It on the Market" November 18, 2022 5.0 There's a reason I've been using the software for 13+ years. There's a reason I moved companies and took a job specifically involving NetSuite. There's definitely a reason I've been such a strong advocate of the software and its functionality. Pros The reporting and alerts are unlike anything else. The functionality is amazing and relatively easy to use with some training. Unlike most software options I've seen, there aren't many limitations about the kind of reporting you can create and how in-depth you can customize it. Cons Other than the very high pricing, there isn't much I dislike about NetSuite. We run into minor bugs and inconsistency in functionality every once and a while, but nothing that really causes much of an issue. Reason for choosing NetSuite Better functionality. Review Source Response from Oracle November 30, 2022 Thanks for taking the time to leave a review, Eric! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite JN Jennifer N. Senior Netsuite Administrator Semiconductors Used the software for: 2+ years ### "Review by Senior Netsuite Administrator" August 3, 2022 4.0 Pros You can make your own customizations and custom record types Cons The inflexibility of the native modules. Review Source Response from Oracle August 8, 2022 Thanks for taking the time to leave a review Jennifer! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite Mauro B. IT Manager Apparel & Fashion Used the software for: 2+ years ### "NetSuite SuiteCommerce is Powerful But Pricey" March 3, 2022 5.0 We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated with ownership. SuiteCommerce may have been too aggressive of a platform for where we were in terms of eCommerce presence and sales as we were trying to build it out. Other platforms may have been a better option in our case, but SuiteCommerce is probably a better fit for a company going all in on eCommerce and is ok with the up front spend to get it going. Pros SuiteCommerce offers all the features you need for a successful eCommerce implementation. Cons The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[Online Auction System](https://www.capterra.com/p/177650/Ecommerce-Marketplace-Solution/) Reason for choosing NetSuite We had little option but to agree to implement SuiteCommerce for the division it was to be used for. Switched from [AspDotNetStorefront](https://www.capterra.com/p/33857/AspDotNetStorefront/) We were kind of forced to make the switch to NetSuite SuiteCommerce for our US division as it was selected by the person over-seeing those operations. We probably would not have selected this platform for where we were in our eCommerce presence. Review Source VR Verified Reviewer Senior Revenue Accountant Computer Software Used the software for: 1-2 years ### "NetSuite - Great ERP for mid-size/private companies " March 6, 2019 4.0 NetSuite is great overall. We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate a lot of processes (expenses, amortization, sales tax) and the interface is generally user-friendly. Pros NetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected. The batch upload of journal entries/transactions and upload in general is extremely useful and saves so much time. My previous company used the Fixed Asset Module which was great for record keeping and for systematically recording amortization on a monthly basis. This was also extremely useful to ensure that our policy was uploaded as the amortization rule set, reducing errors in the amount of amortization per asset. The ability to report on the total assets and have their history in one spot proved useful for our audit. Currently, we are implementing rules for 606 and the multi-book and ARM add-ons have proven very useful for our reporting purposes. I really enjoy NetSuite's use of rules for transactions as they can vary from company to company and item sku to item sku. I love the saved search function too! So much flexibility for creating reports helps us create reports for month-end reconciliation purposes. Cons SuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep. Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries. Review Source JN John N. Ecommerce and IT management Retail Used the software for: 2+ years ### "Netsuite for Ecommerce" June 7, 2024 5.0 Would highly recommend, is a learning curve like any new system. definitely worth while moving too if your looking for progressive expansion Pros Full customization to handle drop ship and on hand stock, Security systems in place. workflows to enable automation to be setup. integrations with other platforms such as Yooz Cons scripting knowledge is required one you get past basic customization, which if your unsure can be costly. Alternatives considered [Swan Retail System](https://www.capterra.com/p/265931/Swan-Retail-System/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing NetSuite Customization and all in one package with an abundance of support options, which would facilitate cost saving and growth with the business. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Growth of the business and to allow for an all in one with website control package. Review Source Response from Oracle June 10, 2024 Thanks for taking the time to leave a review, John! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite DR David R. IT Support Machinery Used the software for: 2+ years ### "Reliable and Highly Customizable ERP for Manufacturing Operations" July 6, 2026 5.0 Over the past recent years, my experience with Netsuite has continued to improve as we've expanded its use throughout the organization. It has become the central system for inventory, order management, purchasing, shipping, financials, and EDI integrations. The platform is highly customizable and scalable, allowing us to automate many business processes while providing real-time operational visibility. Although it requires knowledgeable administration to fully leverage its capabilities, NetSuite has proven to be a reliable ERP that supports our continued growth and operational efficiency. Pros Netsuite has become a critical platform for managing our manufacturing and distribution operations. Its flexibility, robust reporting, saved searches, workflows, and seamless integration with EDI and third-party applications have significantly improved efficiency, visibility, and automation across multiple departments. Cons The platform still has a steep learning curve, especially for advanced administration and customization. Some features require technical expertise, and licensing or implementation costs may be a consideration for smaller organizations. Alternatives considered [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Reason for choosing NetSuite Because of the following reasons: scalability, advanced features, integrated platform, real-time visibility and its cloud-based solution. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QBDT was unable to keep up with the growing needs of our business. Net-suite offered greater scalability, allowing our business to grow without outgrowing the software. Review Source Tracy J. NetSuite Administrator Wholesale Used the software for: 2+ years ### "NetSuite in a Nutshell" February 29, 2024 5.0 My overall experience with NetSuite has been positive. I find it to be a robust, user friendly ERP that allows for customization with powerful tools built in as well as many third party integrations and apps available. Pros I can honestly say that what I like the most about NetSuite is the ability to customize it to my needs. It works great out of the box, but as time change and department need information in various formats, NetSuite allows me the ability to create custom form, field, and records that I can tailor to directly meet my internal customer demands. Cons There is not too much that I do not like about NetSuite. I would have to say that I wish some of the default pages, such as Invoice or Order Approval, provided me a route to customize them. Review Source JM Joannie M. Financial Analyst Computer Software Used the software for: 1-2 years ### "Overall a great accounting software for medium-sized businesses" November 22, 2022 4.0 Overall switching to NetSuite transformed our Finance team from data entry people to auditors. With most menial tasks automated or semi-automated, it freed up more time to audit our data and be more proactive with our accounting in general. Revenue management, which used to be a 100% manual, line-by-line nightmare, is now almost fully automated. Human errors were greatly reduced. Our sales opening process is almost fully automated thanks to the seamless Salesforce integration. Overall we are very satisfied with our switch. Pros The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database. Cons Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/) Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We used to keep our accounting in four different software, with subsidiary eliminations being done totally manually. It wasn't scalable anymore and we needed a tool that would allow for more automation and less data entry as well as easier reconciliations between subsidiaries and currencies. Review Source Response from Oracle November 30, 2022 Thanks for taking the time to leave a review, Joannie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite MW Mark W. Senior Finance & Strategy Analyst Renewables & Environment Used the software for: 2+ years ### "NetSuite Review" October 14, 2020 4.0 NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business. Pros I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features. Cons There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We wanted a full ERP system that could manage other areas of the business instead of just recording financial transactions. Review Source Melanie M. Controller Wholesale Used the software for: 1-2 years ### "NetSuite System OK, NetSuite SuiteSuccess Implementation AWFUL" September 14, 2023 3.0 Overall, the NetSuite Staff and project teams will make promises the can't deliver on. They will do anything to make the sale regardless of whether they are the right solution for your business.Then, when it came time for implementation, they make you sign these aggressive terms and conditions. When we had questions on them, it delayed our project team 4 MONTHS because their legal team could not explain their own terms.The software is also INCREDIBLY slow. The NetSuite team will try to upsell you once you discover this to increase your speed but they will not let you "test" the speed before agreeing to a 12 month contract.There also also a good amount of native limitations. Examples include, inability to get a vendor payment register showing the original amount, discount taken, and amount paid. Inability to take a discount exclusive of freight on vendor bills. Sales and Use tax limitations. The system can NOT handle use tax and you need to either script or purchase a plugin to get sales taxes to calculate correctly. Copy pasting data/ tabels to print on html pdf prints, etc. Pros The reporting functionalities and general business flow of transaction processing is good Cons Sales Team Made Promises they can't deliver! During our initial review of the ERP systems, we went over all of our business processes with the NetSuite Sales Team and even provided process flowcharts and showed them what our system does. They were confident NetSuite could do all of that and more for us. However, when we went to implement, they fell short on SO MANY accounts. Basic things, like copy/pasting information info estimate forms and having them print with images are NOT possible with native functionalities.AVOID SuiteSuccess for implementation!! They are a cookie cutter implementation team and will not assist outside the most basic scope no matter what the sales team tells you. They basically just turn it on for you. Any specific things you may need for your business are considered customizations and you will be charged more for them. They had some very inexperienced staff assigned to our account that did things like missed MAJOR configuartion settings (making depts and locations required and fulfillments across periods), named native GL accounts differently so you wouldn't know why things were auto posting to the wrong account, did not review all print forms or assist in set-up, did not explain the GL impacts of different item types or how projects worked. They also did not assist with go-live data import AT ALL. You would be so much better off using a consultant. AVOID SUITESUCCESS.Software also has various quirky limitations. Do your research on reddit. Alternatives considered [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Reason for choosing NetSuite Seemed like the best out of the box solution which was not the case. Still required INTENSE customization. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Looking to integrated our CPQ and service dispatch with accounting records. Review Source Response from Oracle December 6, 2023 Thanks for taking the time to leave a review, Melanie! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite Devendra Kumar S. Manager Information Technology and Services Used the software for: 1-2 years ### ""Revolutionize Your Business with NetSuite: A Comprehensive Review"" February 3, 2023 4.0 My overall experience with NetSuite has been very positive. We have been using the platform for several years now and have seen a drastic improvement in the efficiency of our business operations. NetSuite has enabled us to streamline and automate many of our processes, which has allowed us to dedicate more time to providing higher-quality customer service.NetSuite has allowed us to significantly reduce manual data entry and paperwork and has helped us to better manage our inventory and financials. Additionally, the platform provides us with real-time visibility into our sales, customer service, and operations data, which has enabled us to make more informed decisions.Overall, NetSuite has been a great solution for us and has helped us to increase our efficiency and improve our bottom line. Pros Pros:1. NetSuite Software is very user-friendly and easy to use with a great user interface.2. It is highly customizable and allows for a great deal of flexibility when it comes to setting up your business processes.3. Integration with existing business processes is easy.4. The software provides a wide range of features that make it a powerful tool for managing your business operations, such as financials, inventory, customer service, and analytics.5. It is highly secure, with multiple layers of authentication and encryption to protect sensitive data.6. The customer support team is very helpful and knowledgeable.7. It is cost-effective and provides excellent value for money. Cons One of the biggest drawbacks of NetSuite Software is its lack of customization options. While some users may appreciate the comprehensive out-of-the-box solution, others may find the limited options restrictive. Additionally, integration with existing systems can be difficult and time-consuming, and there is a lack of support for users attempting to integrate the software with their systems. In addition, the software can be slow and unresponsive at times, and some features are difficult to access or use. Overall, users may find that the product is not as user-friendly as they would like. Review Source Response from Oracle February 3, 2023 Thanks for taking the time to leave a review, Devendra! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite WS Warren S. Senior Analyst Financial Services Used the software for: 6-12 months ### "NetSuite --> Great Software Worth Every Penny" May 14, 2023 5.0 NS has provided an excellent solution to helping manage our books and it has been customized to work with the many nuances of our company; it has a great opportunities pipeline structure that ties with our HubSpot and there are some good forecasting activities that have resulted from thisIntegration with ADP and Mosaic have also been great and we have a near 100% (never will be of course) automated financial management and budgeting systemNS helps take a lot of the wrench work out of the way to allow finance professionals to focus on strategic development Pros Ease of useScheduled reportingSaved and shared reportsCustomer Service and experts that work to help create and solve unique problems Cons Report formats and presentationMRR and ARR require a lot of customization to show correct valuesHaving to always add an authenticator code to access the software Review Source Response from Oracle May 16, 2023 Thanks for taking the time to leave a review, Warren! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite CW Caroline W. Sr System Administrator Farming Used the software for: 2+ years ### "NetSuite will get you set up quickly and efficiently!" July 25, 2022 5.0 Pros Having worked around Oracle for decades NetSuite was equally powerful but didn't have all the database admin overhead. I've continued to be impressed about what NetSuite delivers. It was THE only solution that supported complicated Revenue Accounting deals. In my mind it still is the only solution out there that does this elegantly. General Accounting processes are easy and "just work"! Cons My heart still aches that NetSuite sold out to Oracle. I expect that we will start down the Oracle headspace of releasing a lot of code that is buggy and forever waiting on a solutions. To the minutia....Chart of Account updates are hard an little guidance is given to companies that might not have accounting staff when they are starting out. Excel downloads still throw an error message every.single.time. Review Source Response from Oracle July 27, 2022 Thanks for taking the time to leave a review Caroline! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite RZ Rebecca Z. IT Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "One source of truth" November 18, 2022 5.0 Our move to Netsuite was very smooth and allowed for us to transition with no downtime. Support has been outstanding and the ability to customize ourselves has been invaluable as we continue to make it our own. Pros NetSuite provided our once disjointed business with one single source of truth. All users now have access to an all around view of our customers making business decisions easier and allowing information to be readily available real time. Cons The standard inventory module is very standard - while allowing for multiple warehouse locations, item/bin location reporting can be tricky to create without advanced module. Alternatives considered [Accounting Seed](https://www.capterra.com/p/133966/Accounting-Seed/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing NetSuite Netsuite could be a single source of truth for us - and met all of our business needs in one package. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Our systems were not integrated which required a lot of duplicate entries and mismatched information. Out teams only had part of the picture. Review Source Response from Oracle November 30, 2022 Thanks for taking the time to leave a review, Rebecca! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite SS Shavone S. Vice President of Finance Non-Profit Organization Management Used the software for: 2+ years ### "Review of NS by SJS" February 16, 2024 3.0 Our current NS Instance is too customized; however, we are transitioning to another instance where we are trying to streamline processes. Pros Ability to integrate with other systems. Cons Way too many reports, some of the basic functionality that I expect to see is not inherent. Hard to report as too many filters. Hoping our new instance will make it better. Also, it is slow even in our new instance. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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