# Page 53 | NetSuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 53 - Is NetSuite the right Manufacturing solution for you? Explore 1991 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/135757/NetSuite/reviews

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NetSuite

4.2 (1991)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 53 - Reviews of NetSuite

## Showing most helpful reviews

Showing 1301-1325 of 1991 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ZH

Zach H.  
Sales/Service Manager  
  
Used the software for: 2+ years

### "Used for our daily POS"

June 12, 2018

4.0

Pros

NetSuite seems to be ablet to hold an endless amount of records, which helps us keep track of many details of our customer database.

Cons

When NetSuite has errors, they tend to be very bad ones and take a while to get fixed, which hurts our daily business.

Review Source

VR

Verified Reviewer  
Operations Manager  
Financial Services  
Used the software for: Less than 6 months

### "Great for project management"

May 23, 2022

5.0

Pros

I really enjoy the ease of use. It adapts easily to any changes of the business. Love the automation. It's on a cloud so I can access it from anywhere.

Cons

I'm still new to it so no cons to report at this time.

Review Source

hW

hasmie W.  
Associate Software Engineer  
Computer Software  
Used the software for: Less than 6 months

### "Netsuite for CRM"

May 6, 2023

4.0

Pros

NetSuite provides various CRM features like customer service management, customer management, reporting and marketing automation. I have involved in customer management and I was able to use this as a centralized database to manage customer data like their contact details and purchase history. This is available in both android and iOS mobile devices.

Cons

This is bit complex to use alone for a new user without any prior knowledge.

Review Source

Response from Oracle

May 11, 2023

Thanks for taking the time to leave a review, Hasmie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Jacob R.  
Product Controller  
Financial Services  
Used the software for: Less than 6 months

### "NetSuite - A delightful way forward"

August 16, 2018

5.0

Control of Cash in multi currency, commodity products , accruals , AP and AR balances are all well done in Netsuite, but bit of bespoke set up is needed

Pros

Ease of use, cloud based software & can be viewed in multiple tabs

Cons

Cannot get live information in an excel report and excel translation of the data needs modification. Import of Journals needs mapping and also reason for any import failures are not reported. If a journal has multiple reason for failure, every import pings up individual failure reason and no failure shows all the reasons.

Review Source

VR

Verified Reviewer  
Store manager  
Retail  
Used the software for: 6-12 months

### "Not a good system "

March 11, 2019

1.0

Pros

Once system is learned it is easier to navigate but very difficult system.

Cons

Company converted to netsuite and in just over 6 months company went completely under.

Review Source

BS

Brett S.  
Business Process Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Reporting not the best"

February 23, 2020

4.0

Pros

I think the ease of integration with other software is the biggest draw for this product. We are able to utilize it in quote a few ways beyond just order processing for this reason. I also like that we can use this to track CSAT and integrate this per ticket.

Cons

Reporting. The reporting for this software is NOT as user friendly as many others I have used. It would be best for less tech-savvy folks to be able to pull reports themselves- but the ease of use just isn't there for that. Dasboards are almost able to pick up that slack but not quite.

Review Source

VR

Verified Reviewer  
Vice President-Marketing  
Wholesale  
Used the software for: 1-2 years

### "Ok software, wasn't great for our business (small biz)"

August 27, 2019

3.0

Pros

Looks to hold a lot of information that is useful for larger organizations.

Cons

Training wasn't great and the response time from customer service was sub-par.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing NetSuite

Cost

Review Source

AC

Ale C.  
Accounting manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "More advanced software "

November 29, 2023

5.0

Pros

It's more advanced accounting software with excellent extra features

Cons

Takes time to learn it, could be more user friendly

Review Source

RJ

Rose J.  
  
Apparel & Fashion  
Used the software for: 6-12 months

### "Using NetSuite for 7 locations"

February 27, 2015

1.5

Pros

It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.

Cons

NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice. There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.

Review Source

TC

Tracy C.  
Customer Service lead  
  
Used the software for: 2+ years

### "This is part of every day's tasks at work"

July 11, 2018

5.0

Pros

Netsuite has tons and tons of features, amazing expandability, and editing is fairly simple. Customizing your personal desktop in Netsuite is a great little perk, and navigation is straight-forward. The search menu is awesome, and for daily use, this is a great program.

Cons

When going deeper into editing, it can get a bit confusing, but it is easy to learn what steps you have to take to edit a particular piece of a page.

Review Source

WT

Wade T.  
President  
Facilities Services  
Used the software for: 6-12 months

### "Netsuite motto should be over promise, under deliver"

December 9, 2021

1.0

Terrible

Pros

Nothing, after 8 months (5 months overdue) the software is not usable for our organization and NetSuite does not care.

Cons

The sales staff promised something that Netsuite couldn't deliver.

Alternatives considered

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Reason for choosing NetSuite

NextService in-field operations software uses NetSuite as the foundation.

Switched from

[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)

It was neccessary to package NetSuite with our in-field operations software from NextService

Review Source

GS

Greg S.  
Operations MAnager  
Environmental Services  
Used the software for: Less than 6 months

### "New to NetSuite"

July 28, 2022

4.0

Pros

The ability to give our customers access to their account information is a great feature. We are consistently receiving request from our customers who want to able able to pull invoices and make direct payments.

Cons

the pricing structure has taken quite a bit of custom programming to get to where we need it.

Review Source

Response from Oracle

August 1, 2022

Thanks for taking the time to leave a review Greg! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Rohit S.  
Operations Manager (Systems - Philanthropy)  
  
Used the software for: 1-2 years

### "I used NetSuite as an employee of that company, and recently revisited the product ."

December 12, 2017

5.0

Pros

I like how each organization can tailor the product to its specific needs. I also appreciate the fact there is an open app market.

Cons

Visually, the product could use an update for non-admin users. I know there are customer (retail or otherwise) NetSuite products that look smoother, but for the average user using the program for accounting/bookkeeping purposes, it could look nicer.

Review Source

Nicholas S.  
Service Coordinator  
Machinery  
Used the software for: Less than 6 months

### "Improvements seen the first month with NetSuite"

August 16, 2018

5.0

From Day 1 they are off the ground working FOR YOU. They don't tell you how things are going to work but ask more on how WE want it to work. They can customize anything for you. Overall from the sales process to the stages of implementation, we could not be any happier. In month 1 of go-live, we saw an 8% increase in sales compared to the prior year. Quoting and CRM have streamlined a lot.

Pros

Cloud Based Ease of Use "As easy as shopping on Amazon" Custom Forms SetUp Process Intagrations

Cons

A lot of setup required. They do provide a project team that keeps it organized and moving.

Review Source

AB

Andre B.  
System Analyst  
Apparel & Fashion  
Used the software for: 1-2 years

### "Netsuite is a strong platform with several integrations that manage small to big business"

October 4, 2017

4.0

We are new in the system, but in 1 year we were able to launch 2 websites, one in CA and one in US. Our sales are increasing as our visibility in the market.

Pros

The tool have several integrations with different systems like payment methods, warehouse organisation, shipping methods. The structure of scripts and workflows let you manage the system accordingly with your needs.

Cons

The support is something that I believe that could be an improvement. Sometimes you have to explain the same thing several times and the response is not what you expected. The quality is good, but it is a gap that could be better.

Review Source

KS

Karen S.  
Accounting Manager  
Civic & Social Organization  
Used the software for: 6-12 months

### "Not happy with support"

April 25, 2018

3.0

We implemented in Jun 2017. There was no training except for the modules which we did not really have time for. It has been a frustrating process. We currently reached out to NS to prepare a custom report for us. When we finally received the report, it did not work. We reached back out to the technician to report that the custom report did not bring in accurate data. (It was 95% correct). After two weeks, we received the response that NS did not know what was wrong and they could help us no further. They suggested a "work around" which also did not work.

Pros

Very robust software - has many capabilities. We just need the time for training. I have enjoyed Suiteworld 2018 that shows me many of the functions available.

Cons

Very robust software - has many capabilities but it is hard to get the training required and get the daily work accomplished.

Review Source

EB

Eric B.  
Warehouse Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Longtime user"

April 25, 2018

3.0

Free in person training at Suiteworld would be great

Pros

Easy to use for basic functions without a lot of training. Customization is easy in some areas when needed. User interface is simple. Search bar at the top works GREAT.

Cons

Advanced issues are expensive to implement and continuous training to develop your skills is difficult. Updating simple things like the password to integrated shipping accounts requires an administrator.

Review Source

Mayauel G.  
Client Services  
Computer Software  
Used the software for: Less than 6 months

### "Netsuite is a powerful CRM for those that are sick of their other CRM's"

September 13, 2018

4.0

Benefits are that you can load massive amounts of data and search it well, However I do see limited functionality when it comes to sending certain data packets and commands out to other UI's there seem to be more "workarounds" than solutions in my experience.

Pros

I like that it is very customizable and that it is relatively easy to pick up and get going!

Cons

Some of the menu options are somewhat limited and require validation that is useless in my opinion. However, I think this is most likely an issue with setup and is dependent on the business model.

Review Source

KM

Katie M.  
Accounting Lead  
Computer Software  
Used the software for: 2+ years

### "all-in-one system Cloud system"

March 13, 2019

4.0

Pros

All-in-one system; able to access from anywhere; access to a lot of data through saved searches

Cons

Runs slow sometimes; user interface for saved searches is good, but it sometimes makes it harder to get information desired

Review Source

RC

Rommel C.  
Business Process Integration Manager  
  
Used the software for: 6-12 months

### "Excited about the potential use"

April 25, 2018

4.0

Truly impressed by NetSuite's search and easy navigation. Opening saved searches to end users provides self-service. Mass import saved csv is increadible.

Pros

Easy to use. Highly customizable. Powerful dashboard. I like that it integrates with our HR system to define supervisor structure to setup auto-approval workflow.

Cons

Customization can cause a lot of headache and inflexibility. Subsidiary cannot be updated after employee record created. Our integration partner set the vendor ach into the address record forcing us to have to make addresses unique by having address line 1 us change address line 1 to many different form (e.g. road, rd. rd). why is external id not displayed on the inquiry screen - user has to use saved search to look for external id.

Review Source

JH

Jonathan H.  
CSR Lead  
Computer Networking  
Used the software for: 2+ years

### "I work with this product daily. It is a stable product with many applications in a biz environment."

July 12, 2018

4.0

The best benefit to the company was better interdepartmental communication. Netsuite makes it easy for groups to work together.

Pros

Case Tracking makes working together simple and provides detailed information directly associated with the client page. The customizable Dashboard is useful in so many ways.

Cons

KnowledgeBase is not searchable in a useful way. Saved Searches are difficult to sort through. Needs easier page editing for 'solutions'

Review Source

EN

Edward N.  
NetSuite Lead  
Retail  
Used the software for: 2+ years

### "The Perfect Fit for Our Business "

April 24, 2018

5.0

We love it. Its been a wild success. User engagement is high. The data transparency it provides drives better business decisions.

Pros

Centralization of Data and Resources Ability to scale as business grows Customization and Automation ease

Cons

Report and dashboard building could be more intuitive for the common user. Viewing of data is often cumbersome - some users have trouble viewing large searches, for example no ability freeze columns

Review Source

LM

Lovelie M.  
Musician  
Music  
Used the software for: Less than 6 months

### "Netsuite"

September 15, 2023

5.0

Pros

I used Netsuite for a few months working as a financial assistant. It helped with accountant, invoice, billing, etc…

Cons

I did not have a proper training so it was overall a bit difficult to use

Review Source

Response from Oracle

September 25, 2023

Thanks for taking the time to leave a review, Lovelie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

DC

David C.  
Director Of Operations  
Retail  
Used the software for: Less than 6 months

### "Review"

November 19, 2022

5.0

In its early stages so it is hard to evaluate at this point.

Pros

Search functionality is extremely versaility. Can be overwhelming for some but with time, most will get it.

Cons

Management of Roles. Would prefer for a set up that allows same exact layouts across the board with permission levels.

Review Source

Response from Oracle

November 30, 2022

Thanks for taking the time to leave a review, David! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

AE

Aaron E.  
COO  
Telecommunications  
Used the software for: 2+ years

### "Netsuite is a great tool that is flexible and customizable to evolve and grow with our business."

April 25, 2018

5.0

The continuous improvement to the product and investment is appreciated.

Pros

Custom fields and reporting that can be implemented by non-technical people. Very powerful to run all divisions and activity on a single platform.

Cons

dashboards need improvement but coming soon w/ pivots (hopefully). Need help with running pick tickets and inventory management for multi-location (4 physical versus several virtual locations within).

Review Source

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