# Page 55 | NetSuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 55 - Is NetSuite the right Enterprise Resource Planning solution for you? Explore 2043 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135757/NetSuite/reviews --- NetSuite 4.2 (2043) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 55 - Reviews of NetSuite ## Showing most helpful reviews Showing 1351-1375 of 2043 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RJ Rose J. Apparel & Fashion Used the software for: 6-12 months ### "Using NetSuite for 7 locations" February 27, 2015 1.5 Pros It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based. Cons NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice. There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex. Review Source TC Tracy C. Customer Service lead Used the software for: 2+ years ### "This is part of every day's tasks at work" July 11, 2018 5.0 Pros Netsuite has tons and tons of features, amazing expandability, and editing is fairly simple. Customizing your personal desktop in Netsuite is a great little perk, and navigation is straight-forward. The search menu is awesome, and for daily use, this is a great program. Cons When going deeper into editing, it can get a bit confusing, but it is easy to learn what steps you have to take to edit a particular piece of a page. Review Source WT Wade T. President Facilities Services Used the software for: 6-12 months ### "Netsuite motto should be over promise, under deliver" December 9, 2021 1.0 Terrible Pros Nothing, after 8 months (5 months overdue) the software is not usable for our organization and NetSuite does not care. Cons The sales staff promised something that Netsuite couldn't deliver. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing NetSuite NextService in-field operations software uses NetSuite as the foundation. Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) It was neccessary to package NetSuite with our in-field operations software from NextService Review Source GS Greg S. Operations MAnager Environmental Services Used the software for: Less than 6 months ### "New to NetSuite" July 28, 2022 4.0 Pros The ability to give our customers access to their account information is a great feature. We are consistently receiving request from our customers who want to able able to pull invoices and make direct payments. Cons the pricing structure has taken quite a bit of custom programming to get to where we need it. Review Source Response from Oracle August 1, 2022 Thanks for taking the time to leave a review Greg! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite Rohit S. Operations Manager (Systems - Philanthropy) Used the software for: 1-2 years ### "I used NetSuite as an employee of that company, and recently revisited the product ." December 12, 2017 5.0 Pros I like how each organization can tailor the product to its specific needs. I also appreciate the fact there is an open app market. Cons Visually, the product could use an update for non-admin users. I know there are customer (retail or otherwise) NetSuite products that look smoother, but for the average user using the program for accounting/bookkeeping purposes, it could look nicer. Review Source Nicholas S. Service Coordinator Machinery Used the software for: Less than 6 months ### "Improvements seen the first month with NetSuite" August 16, 2018 5.0 From Day 1 they are off the ground working FOR YOU. They don't tell you how things are going to work but ask more on how WE want it to work. They can customize anything for you. Overall from the sales process to the stages of implementation, we could not be any happier. In month 1 of go-live, we saw an 8% increase in sales compared to the prior year. Quoting and CRM have streamlined a lot. Pros Cloud Based Ease of Use "As easy as shopping on Amazon" Custom Forms SetUp Process Intagrations Cons A lot of setup required. They do provide a project team that keeps it organized and moving. Review Source AB Andre B. System Analyst Apparel & Fashion Used the software for: 1-2 years ### "Netsuite is a strong platform with several integrations that manage small to big business" October 4, 2017 4.0 We are new in the system, but in 1 year we were able to launch 2 websites, one in CA and one in US. Our sales are increasing as our visibility in the market. Pros The tool have several integrations with different systems like payment methods, warehouse organisation, shipping methods. The structure of scripts and workflows let you manage the system accordingly with your needs. Cons The support is something that I believe that could be an improvement. Sometimes you have to explain the same thing several times and the response is not what you expected. The quality is good, but it is a gap that could be better. Review Source KS Karen S. Accounting Manager Civic & Social Organization Used the software for: 6-12 months ### "Not happy with support" April 25, 2018 3.0 We implemented in Jun 2017. There was no training except for the modules which we did not really have time for. It has been a frustrating process. We currently reached out to NS to prepare a custom report for us. When we finally received the report, it did not work. We reached back out to the technician to report that the custom report did not bring in accurate data. (It was 95% correct). After two weeks, we received the response that NS did not know what was wrong and they could help us no further. They suggested a "work around" which also did not work. Pros Very robust software - has many capabilities. We just need the time for training. I have enjoyed Suiteworld 2018 that shows me many of the functions available. Cons Very robust software - has many capabilities but it is hard to get the training required and get the daily work accomplished. Review Source EB Eric B. Warehouse Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Longtime user" April 25, 2018 3.0 Free in person training at Suiteworld would be great Pros Easy to use for basic functions without a lot of training. Customization is easy in some areas when needed. User interface is simple. Search bar at the top works GREAT. Cons Advanced issues are expensive to implement and continuous training to develop your skills is difficult. Updating simple things like the password to integrated shipping accounts requires an administrator. Review Source Mayauel G. Client Services Computer Software Used the software for: Less than 6 months ### "Netsuite is a powerful CRM for those that are sick of their other CRM's" September 13, 2018 4.0 Benefits are that you can load massive amounts of data and search it well, However I do see limited functionality when it comes to sending certain data packets and commands out to other UI's there seem to be more "workarounds" than solutions in my experience. Pros I like that it is very customizable and that it is relatively easy to pick up and get going! Cons Some of the menu options are somewhat limited and require validation that is useless in my opinion. However, I think this is most likely an issue with setup and is dependent on the business model. Review Source KM Katie M. Accounting Lead Computer Software Used the software for: 2+ years ### "all-in-one system Cloud system" March 13, 2019 4.0 Pros All-in-one system; able to access from anywhere; access to a lot of data through saved searches Cons Runs slow sometimes; user interface for saved searches is good, but it sometimes makes it harder to get information desired Review Source RC Rommel C. Business Process Integration Manager Used the software for: 6-12 months ### "Excited about the potential use" April 25, 2018 4.0 Truly impressed by NetSuite's search and easy navigation. Opening saved searches to end users provides self-service. Mass import saved csv is increadible. Pros Easy to use. Highly customizable. Powerful dashboard. I like that it integrates with our HR system to define supervisor structure to setup auto-approval workflow. Cons Customization can cause a lot of headache and inflexibility. Subsidiary cannot be updated after employee record created. Our integration partner set the vendor ach into the address record forcing us to have to make addresses unique by having address line 1 us change address line 1 to many different form (e.g. road, rd. rd). why is external id not displayed on the inquiry screen - user has to use saved search to look for external id. Review Source JH Jonathan H. CSR Lead Computer Networking Used the software for: 2+ years ### "I work with this product daily. It is a stable product with many applications in a biz environment." July 12, 2018 4.0 The best benefit to the company was better interdepartmental communication. Netsuite makes it easy for groups to work together. Pros Case Tracking makes working together simple and provides detailed information directly associated with the client page. The customizable Dashboard is useful in so many ways. Cons KnowledgeBase is not searchable in a useful way. Saved Searches are difficult to sort through. Needs easier page editing for 'solutions' Review Source EN Edward N. NetSuite Lead Retail Used the software for: 2+ years ### "The Perfect Fit for Our Business " April 24, 2018 5.0 We love it. Its been a wild success. User engagement is high. The data transparency it provides drives better business decisions. Pros Centralization of Data and Resources Ability to scale as business grows Customization and Automation ease Cons Report and dashboard building could be more intuitive for the common user. Viewing of data is often cumbersome - some users have trouble viewing large searches, for example no ability freeze columns Review Source LM Lovelie M. Musician Music Used the software for: Less than 6 months ### "Netsuite" September 15, 2023 5.0 Pros I used Netsuite for a few months working as a financial assistant. It helped with accountant, invoice, billing, etc… Cons I did not have a proper training so it was overall a bit difficult to use Review Source Response from Oracle September 25, 2023 Thanks for taking the time to leave a review, Lovelie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite DC David C. Director Of Operations Retail Used the software for: Less than 6 months ### "Review" November 19, 2022 5.0 In its early stages so it is hard to evaluate at this point. Pros Search functionality is extremely versaility. Can be overwhelming for some but with time, most will get it. Cons Management of Roles. Would prefer for a set up that allows same exact layouts across the board with permission levels. Review Source Response from Oracle November 30, 2022 Thanks for taking the time to leave a review, David! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite AE Aaron E. COO Telecommunications Used the software for: 2+ years ### "Netsuite is a great tool that is flexible and customizable to evolve and grow with our business." April 25, 2018 5.0 The continuous improvement to the product and investment is appreciated. Pros Custom fields and reporting that can be implemented by non-technical people. Very powerful to run all divisions and activity on a single platform. Cons dashboards need improvement but coming soon w/ pivots (hopefully). Need help with running pick tickets and inventory management for multi-location (4 physical versus several virtual locations within). Review Source VR Verified Reviewer Tax Analyst Accounting Used the software for: 6-12 months ### "Leading ERP System" January 8, 2020 5.0 Pros NetSuite is a good all-round solution for the ERP needs of most of our clients. It’s strengths are easy implementation with limited customisation needed, while being able to replace most legacy ERP systems. It provides easy support for big-picture financial decision-making. Cons Customer support has not been as good after the acquisition by Oracle, perhaps due to teething issues. Despite the wide range of features, functionality has sometimes been lacking and has not been updated. Review Source SJ Stella J. Accounting Manager Computer Software Used the software for: 2+ years ### "NetSuite Review" July 9, 2019 4.0 Pros NetSuite is user-friendly and comprehensive software to use. The saved reports and transaction searches are helpful in providing relevant and meaningful data. NetSuite is also useful for global organizations with multiple subsidiaries and various foreign currencies for consolidation. Cons There are limitations in NetSuite's out-of-the-box features and functionalities. For example, NetSuite does not currently offer large batch fulfillment and approvals with entries generated through its allocation schedules. However, most features offered by NetSuite are customizable to fit your business needs. Review Source KK Kim K. Admin Asst Health, Wellness and Fitness Used the software for: 6-12 months ### "Ordering made easy" June 10, 2024 5.0 Pros Super easy access and ease of use for ordering. Cons non so far at all from our end of ordering Review Source JR Jon R. Warehouse Manager Used the software for: 2+ years ### "NetSuite offers lot of valuable tools, but could be more user-friendly and intuitive." April 26, 2018 3.0 Pros The ability to keep all functions of business operations within one solution. The integration with 3rd party platforms is also very robust. Cons The reporting and search parameters are confusing and unclear. Terms are ill-defined, which makes determining appropriate criteria for searches and reports difficult. It takes additional training and mastery-level comprehension to easily use these features. Review Source KM K M. Accountant Computer Software Used the software for: 2+ years ### "Not a bad product for international accounting" November 10, 2016 4.0 Once you get it set-up it is a good product for international accounting. It does take a lot of time for the initial set-up, but if you purchase the unlimited customer service help, you will get there. Once you have it set-up it is very easy to use. I would not purchase this product if not an international company. It would not be worth cost due to other software products that are available in today's market. Pros International currency exchange is automatic Cons The time need to get it set-up Review Source KT KayLin T. project manager Furniture Used the software for: 1-2 years ### "difficult interface " July 10, 2018 3.0 reports, ability to track orders, workflows, and costing of materials. Pros multiple ways to view information. the ability to pull multiple cross referencing reports. It populates into an excel format that makes it easy to use. Cons there are many features that are difficult to find in the interface. The layout and overall flow is cumbersome. difficult to correct bad information Review Source SP Simon P. Business Development Building Materials Used the software for: Less than 6 months ### "Netsuite for Manufacturing" June 15, 2017 4.0 By using other systems we get through the manufacturing side but overall it has been a great improvement for the business. Highly recommend for a buy sell or minimal manufacturing business. Pros I absolutely love the product. It is great for us overall with marketing, CRM, accounting. Best bits are the reports, safe searches, and if I need some customisation like scripts or workflows done there are thousands of independent Netsuite specialists around the world who can write these for you. Cons As a manufacturer I would seriously look hard at other software to run this. Either use something completely different or another manufacturing software that can API / link in with Netsuite. I think the manufacturing side of NS is difficult to use and overly complicated for a small business. The time tracking is terrible (We use another system for time tracking and job tracking through the factory) and another down side is the cost to have a lot of employees on the factory floor logging on and off jobs. Looking back I did find it hard to find many other companies using Netsuite for manufacturing. Review Source kK kristen K. operations manager Used the software for: 6-12 months ### "product is not capable of handling large volume without providing extra support" June 19, 2018 1.0 it has helped our business, however it has been over a year to be functional Pros The navigation is simple. that it is web based. possibilities are endless however the process is hard. Cons what it takes to get operational is baffling. The support is lacking compassion and simplicity. You have to pay additional cost to have a support on site helping you get started. The fact that there are so many hidden functions is the worst. You will have to call customer support on the phone with issues that an account rep should help you with. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.