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We serve over 2,000 small and mid-sized field service companies in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.

Product Details

Service Fusion helps field service companies impress customers, reduce employee headaches, and get paid faster, without breaking the bank. Our complete service management solution is easy to use and includes "fantastic customer support"...or so our customers say! The Service Fusion platform offers lightning-fast work order entry, intelligent scheduling and dispatching, real-time field worker communication, extensive customer history tracking, seamless accounting integrations, and more.

Contact Details

Service Fusion

http://www.servicefusion.com/

Founded in 2013

Located in United States

Starting Price

  • $99.00/month
  • Unlimited users. No contracts!

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Service Fusion Features

Billing & Invoicing
Contact Database
Contract Management
Dispatching
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
For Utility Arborists
Inspection Management
Job Scheduling
Photos In Reports
Quotes / Estimates
Recurring Appointments
Vegetation Mapping
Billing & Invoicing
Customer Management
Dispatch Management
Equipment Tracking
Mobile Access
Online Booking
Scheduling
Work Order Management
Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management
Bid Management
Billing & Invoicing
Change Orders
Cost Database
Customer Management
Project Management
Quotes / Proposals
Scheduling
Takeoff
Billing & Invoicing
Contract Management
Customer Management
Dispatch Management
Equipment Tracking
Inventory Management
Job Costing
Scheduling
Warranty Tracking
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Commercial/Industrial
Cost Database
Data Import / Export
Equipment Maintenance
Financing Management
Labor Rates
Quotes/Proposals
Scheduling
Takeoff
Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management
Bid Management
Billing & Invoicing
Client Management
Employee Scheduling
Inventory Management
Mobile Access
Payroll Management
Quality Control
Surveys & Feedback
Time Tracking
Work Order Management
Appointment Scheduling
Billing & Invoicing
Contract Management
Customer Database
Dispatch Management
Job Management
Landscape Design
Payroll Management
Quotes/Estimates
Routing
Time Tracking
Work Order Management
Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Change Orders
Commercial / Industrial
Cost Database
Data Import / Export
Fitting Management
For General Contractor
Overhead Costs Estimating
Prebuilt Assembly
Quotes / Proposals
Takeoff
Aerial Measurement
Billing & Invoicing
Checklists & Inspections
Commercial / Industrial
Dispatch Management
Lead Management
Photo Capture
Quotes / Estimates
Scheduling
Work Order Management
Billing & Invoicing
Customer Management
Document Imaging
Inventory Management
Job Costing
Lead Management
Quotes / Estimates
Scheduling
Work Order Management
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Service Fusion Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 50 of 107 reviews

Showing Most Helpful

Showing 50 of 107 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 21, 2019

“New, but VERY impressed with features for the money, and MOSTLY SUPPORT!”

OverallAgain, I'm new and just started managing people in it.. but my overall feeling is I can certainly run my business on it. I'm sure some things will annoy us and we'll wish it could do this or that, but it's very flexible to a variety of service/ field businesses. We're excited about choosing it and incorporating our processes around it.
ProsI reviewed and tested over 15 softwares to help us run our property services company, and Service Fusion was the clear winner. Although lacking in some things I would like to see, it has more in one package at a reasonable price than all the others. I'm also excited about their new version coming out. Main reason for this review though is RAVE about the support I received from CSR; I believe a manager in support I was lucky enough to get on the phone when I called in. Before I spoke to CSR, I was still very lost on how to BEST apply the software to our business needs, and this was after 2 implementation meetings with my onboarding specialist. Long story, short, I spoke to CSR for 4 fast hours as he let me talk outloud and verbalize the multiple "if this then that" scenarios I would wrestle with to make sure I was using SF in the most efficient way possible. Then, after listening intently, and putting himself in my shoes, he would work with me to find the answer. To add to the best software service I have had in years, at the end of the call, he asked me to hold as we were wrapping up 2 last points so he could say goodbye to his team as they were leaving for the day. Then, CSR spoke to me for another 30 to 45 minutes AFTER he was done for the day. Before my call with CSR, I felt like I was a 2 out of 10 on the program. After my call, I felt like I was a 8/9 out of 10. THAT is the type of support that will help us succeed with SF!
ConsNew so still finding things out, but 1 thing is there seem to be some fields that aren't that functional; more placeholders. If they were functional based on the data they contain, it would be amazing! For example, you can put how many manhours per unit of measure a service costs. However, when you ad a quantity, it doesn't calculate the manhours; it's more of just a placeholder?! Reporting could be a little more custom too. I'm hopeful some of these things are going to be addressed in V2 sometime this year, but even if they aren't, this is still a LOT of engine and features for the money.
Reviewer Source 
Source: Capterra
March 21, 2019
Joel H.
Technology Consultant
Public Safety, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
August 16, 2018

“Unbelievable Software for the Price”

OverallI highly recommend giving them a shot and trying out their demo. Their staff is great and always willing to help with any problems you may encounter.
Pros- Pay one low fee for unlimited users and access to the system; not having to pay per user can lead to huge savings! - Offers incredible functionality at a low cost. - Customer support is truly incredible; they offer chat and phone support all based in the United States. - Built-in support for syncing with QuickBooks Desktop software, works very well and puts data into QuickBooks exactly as it should - Ability to upload photos to work orders, this gives management the ability to truly see what was done on a job. - Offers great tracking functions for keeping staff working efficiently. - System can call or text customers to alert them that you are coming. - Allows for custom document creation so you can create and style your own paperwork with all your required verbiage. - Allows for simple inventory tracking and purchase orders which can work well for general item tracking. - Separate Mobile app syncs perfectly with system and allows office staff to see technicians progress as they update their mobile app. - Has ability to tie trucks to GPS through one of their partners to better track your service fleet and give more accurate arrival estimates. - Built-in private messages system allows techs and office staff to chat so communication is clear and always documented.
Cons- QuickBooks sync works well, but only allows for one chart of account to be assigned so if you use charts of account to track items/sales in QuickBooks you will need to update these manually or come up with another automated process to keep new items that are added correct. - Inventory control is not great for multiple warehouse or for users with more than a few trucks as technicians have to select the warehouse they want to pull from each time; there is no way to select a default warehouse like a tech's truck making inventory tracking more accurate. - If you are a small startup with only one or two trucks and one or two users this will cost you more than other similar software that charges per user. Once you past 8 - 10 users Service Fusion will start saving you serious money. It saved our group several thousand dollars a month when we switched.
Reviewer Source 
Source: SoftwareAdvice
August 16, 2018
Crysten P.
Vice President Operations & Marketing
Consumer Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
May 9, 2017

“Great for small HVAC companies”

OverallOverall our experience with Service Fusion has been great. It's a tool that will do well for any small service company. I would love to see Service Fusion step up their partnership with larger organizations like ACCA and do more with their on boarding process. We were left to figuring out how to apply the tool to our own processes and how to get the tool to do things we wanted it to do for us. Service Fusion was there for us when we have questions, but a better on boarding process with a consultant to help us set up would have saved Service Fusion teams from less questions down the road and helped us ensure we're using the tool/setting up our own methods properly in the first place. I would still recommend Service Fusion to any small business like ours.
ProsIt's allowed our small business to get more connected with customers and create a better customer database along with new payment portals not available to us before. We are still learning the tool but we've already saved time regarding payroll and getting critical data in the hands of our Technicians when they are out in the field. Connecting the field to the office support team has been critical in ensuring we're providing our best selves to the end customer. The Service Fusion team has been incredible! They are super supportive and answer any questions we have on any given day within minutes. They have helpful videos and go the extra mile to help in every aspect. Great Team!
ConsWhile there are some incredible features that have helped us, there are some limitations and clunkiness that needs to be ironed out. The dispatching views are great but limited to size of screen - having to reduce the overall screen to see our entire team doesn't give us a view of the bigger picture. The phone app doesn't allow this larger picture of schedules when we're out of the office, however the dispatch does connect to Google Calendar to get it but still makes it so we're jumping through multiple clicks to get answers to customers on our availability when we're in the field. Reporting on schedules and tracking schedules is somewhat limited. There is no good way to handle tracking paid time off (which we offer to our employees) so we are left to creating our own work arounds to track this. We run into our teams forgetting to track their time and needing to update their time on the back end - there are ways to get it updated, but it's clunky - multiple clicks through multiple areas isn't always transparent on method. We have clients with multiple properties and while the tool supports this model, we would love for it to track the equipment to each property so we're not having to manually look this information up. For us being in HVAC, we need a way to track the size of the air filter for a few of our customers that own hundreds/thousands of properties. Being able to tie equipment to property would be huge.
Source: SoftwareAdvice
May 9, 2017
S. L.
Owner
Facilities Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 17, 2017

“Fantastic Software and Great Customer Service”

OverallWe used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses (dispatched, on site, invoiced, etc). The work of our field staff has also been simplified by going "paperless". The mobile app they use has all the information they need at their fingertips. Customers can sign for their work and receive e-mails at job completion with invoices if desired. On aspect of Service Fusion that we really appreciate is that it is highly configurable. As a small example, if you don't want notifications to go to your customers, you don't need to send them. If you only want certain ones, during certain statuses of the job, you can configure that. We appreciate how the developers have designed it in such a way to be flexible and not force a company to work a certain way. For example, the ability to add custom fields for various entities (customers, jobs, equipment, etc) shows that they understand each company may have specific needs for information tracking that are not included the software's built-in fields. Giving customers this flexibility makes the software highly configurable to our needs. Finally, our experience with Service Fusion's Support staff has been phenomenal. We've had to call in several times during our transition from our previous software for various things. Each time, we were able to work with their knowledgeable support staff who've spent the necessary time with us on the phone to solve our problems. In addition, we sent in a request for a minor enhancement to a report that would have really helped us. To our surprise, they followed up very quickly and made the enhancement we requested. Typically, our experience with software vendors is that we don't see such quick turnaround to implement enhancements. But our experience with Service Fusion is that they are very proactive and listen to their customer needs. Based on our experience so far, not only with Service Fusion's customer support, but also with finding their software highly functional and easy to use, we would not hesitate to recommend Service Fusion for service companies like ours.
ProsHighly configurable, easy to use, intuitive user interface.
ConsWould like to see more customizable reporting, but what is provided out of the box is sufficient
Source: Capterra
February 17, 2017
Brandon F.
Dispatcher
1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
2/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 17, 2017

“There are a few functionality problems, but overall this product is fantastic for office life. ”

ProsThis software has multiple highlights, the organization of the jobs, the visual cleanliness, easy to navigate menus and just an all round good software for small/large/fortune 500 companies.
ConsThe parts where this software lacks is in the non-admin or front-end abilities. Front-end cant batch delete, or batch enter information. I wish there was like an excel import option to bring lists in. Also, one thing that bugs me is when I set the records count to anything other then the default 10 per page, it resets whenever the page has to reload. Its like there are no cookies for individual use, only the software as a whole. Any settings I had set change back as soon as the page has to reload. Id like to see some minor improvements on the utilities and advanced options for customization for the individual not just the software as a whole.

Vendor Response

By Service Fusion on August 21, 2017
Hi Brandon, Thanks for the review! The setting to set your default list sizes is in Company Preferences, so you can increase it up to 100 items per page if you'd like. But I do see your broader point though and will work with our dev team on a possible solution. Please feel free to send us any other feedback or ideas you may have. Virtually everything we produce is based on the feedback we receive from our customers. -Max
Reviewer Source 
Source: Capterra
August 17, 2017
Leif J.
Principal
Consumer Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 10, 2017

“Fabulous and versatile product... EXCEPTIONAL CUSTOMER SERVICE!”

OverallTremendous consolidation and money-saving via systems and especially efficiency and automation capabilities!
ProsWe are a full-service cleaning and restoration contractor in WA State, and have had a heck of a time finding software that works well in all divisions of our business. There are many cleaning software platforms and a few restoration-specific programs, but we've been looking for YEARS for software that will allow us to manage both, including re-construction. Intuitive platform, versatility, list and workflow creation including the ability to customize and require that personnel gather specific information, GPS, payroll and credit card processing integration (allowed us to kill separate systems/charges for all 3 of those elsewhere!), good and simple reporting features and the sheer ability to book simply daily/one-off jobs, as well as full-blown project management! Interpersonally, Max Paltsev (SF CEO) makes himself totally available and is extremely hands-on! SF is highly capable and is developed in-house (vs. farmed-out over seas), which is a big deal to us! I brought up an issue just yesterday regarding a specific functionality item that is pivotal to our business. My account rep took the issue right to Max and I received a reply today that their development team is creating a code-module as we speak and it will be re-coded by week's-end. SERIOUSLY!?... WHO DOES THAT? Incredible. It doesn't get any better than this. My goal is to master this system's functionality and I find things every day that are better than I even imagined. We are now a lifetime client!
ConsVery few. Calendar is a bit dated and needs a little help in relation to what SF calls DISPATCH capabilities... BUT this is a primary focus on their
Reviewer Source 
Source: Capterra
October 10, 2017
Mario D.
Project Manager
Construction, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 20, 2017

“One of the better players in their field.”

ProsIt is easy to use, fairly reliable, and it handles purchase orders, multiple warehouses for inventory, ability to schedule multiple technicians to a job, sub customer. Tech support is easy to get to.
ConsWe have some customers that prefer to have invoices faxed to them, and we use myfax for our provider. It appeared that there was a way to integrate with that service, however, when we contacted tech support they informed that it may be available in the future. Not sure why they have a non-functioning feature. The inventory system is at best mediocre. Payments recorded in Quickbooks do not synch back to SF. Tech support, while helpful most of the time are stand-offish when a feature does not work as expected. Overall, they are far better than a few other vendors we have tried, but there are a lot of improvements to be made yet.

Vendor Response

By Service Fusion on August 20, 2017
Hi Mario, Thanks for taking the time to write this review and provide us with your candid feedback! Greatly appreciated. I just emailed you a solution for the eFax setup. My guess is that since it's not a common request the person you spoke with was not sure how to set it up. I apologize. Would love to hear more specifics about the inventory management piece not being up to par. I think we have quite a bit of functionality covered (e.g. multiple warehouses, serialization, reallocation, POs, inventory orders, etc.), but again, would definitely love to hear a more detailed feedback and figure out how to improve. Thanks again for the feedback and your continued support! -Max
Reviewer Source 
Source: Capterra
August 20, 2017
Trinda H.
Secretary
Construction, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 28, 2019

“SERVICE FUSION IS AWESOME!”

OverallThe benefits that we have received, since using Service Fusion, are countless! Just a few examples include the following: combining 10+ databases into one, ease of reoccurring billings, having one central go-to place for everything, having the ability to see exactly where our technicians are, pulling reports, increased tracking capabilities, emailing our invoices to our customers, receiving payment in the field and the list could go on for days. Their Support Team as a whole is fantastic. One of the guys from the Support Team made certain that the implementation of Service Fusion to our team went as smooth as possible! -You can't get the kind of support I received, just anywhere. Above and Beyond!
ProsThis software has been fantastic for our Heating & Cooling company! It has achieved the goal of combining 10+ databases that we used to use on a regular basis, in to this one program! The program is relatively easy to use, along with their field worker app. At the beginning I was worried about the variety in ages, of our users, ranging from 14 years old to 69 years old, they all have done excellent in using Service Fusion due to the simplicity and ease of the program! Over the past several months Service Fusion has came out with enhancements, which makes tasks easier for us.
ConsThere is the occasional idea that comes to mind, that I would change about this software. However, I think of anything specific right now.
Reviewer Source 
Source: Capterra
February 28, 2019
Verified Reviewer
Health, Wellness and Fitness, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2018

“Excellent solution for field services”

OverallService Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations.
ProsTons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support!
ConsThere's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the Service Fusion team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously.
Reviewer Source 
Source: Capterra
September 19, 2018
Lucan A.
Accounts Manager
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 2, 2018

“Cloud based solution for work orders and maintenance”

OverallIt allows us to keep track of hundreds of service calls a day and allows our technicians to keep track of their times and call history.
ProsThe Service Fusion support team is very responsive and fairly quick to remedy problems and add new features. The app allows us to send jobs and work order requests to technicians in the field. The app also allows technicians and office staff to update notes and information in real-time. It offers everything needed to maintain a small to medium sized service company.
ConsUpdates to the platform are often rolled out with little to no warning. The platform is very stable, however, when it does go down, you are basically dead in the water until it's back up and running. They have back up servers for down time, but they operate at a much slower speed, impacting production during those rare instances.
Reviewer Source 
Source: Capterra
July 2, 2018
Jim G.
Director
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
April 7, 2018

“One major accounting flaw”

ProsOne of the most feature-rich software platforms we came across in our vetting process. The ability to close-out a job, but leave a task open to do at a later time would have made this the best software we found. GPS tracking was nice in theory, but did not work correctly on iOS devices.
ConsThe software is unable to do 3rd party billing to more than one parent company. All other software we ran across was able to do this. During the sales process, the salesperson guaranteed us that their software had the ability to bill any 3rd party.. what he didn't say is that it permanently locks that account to a single parent.. and any changes affects any other open jobs with the same customer. 3 months of wasted time.

Vendor Response

By Service Fusion on April 10, 2018
Hi Jim, Thank You for the complimentary nature of your review and the 4-5 stars across the board; however, to help avoid confusion among prospective readers, I would like to clarify one important thing. What you referred to as an accounting flaw has actually nothing to do with accounting, per se. More specifically, it is WHO the invoice goes to versus HOW MUCH the invoice is for. While our parent > sub-customer logic is identical to that of QuickBooks, we do understand that your specific needs are a bit different. I apologize that this critical detail was missed or misunderstood in the sales process as well as earlier in your on-boarding process. As for being able to close out jobs while leaving tasks open, this can be very easily accomplished with the additional site visit feature. Thank You again and we look forward to possibly welcoming you back on board one day! Max @ Service Fusion
Reviewer Source 
Source: Capterra
April 7, 2018
Andy H.
Owner
Facilities Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
September 6, 2016

“Good Product, Great People, Excellent for your Business!”

OverallI have been using this product for close to a year now. Max and Aramis were extremely helpful with our conversion to using this product. The live tutorials, additional references, and tech support made learning the product quick and easy. The tech support with this company is second to none. In my experience they have continually worked to make their product better every chance they get. This is rare and is what prompted me to give them a review. My company is able to use this product for our construction/renovation projects, repair technicians, and the routes we have that are on routine maintenance. Templates, inventory management, and custom fields have made the difference from other software that we originally were considering. Hope to see route optimization in the future.
ProsEase of scheduling customers. Product pics in the app help our employees find the products they are invoicing quicker. Tech support staff are outstanding and will find an answer if they don't already know it.
ConsWish this software had route optimization since that is what all service based businesses need
Recommendations to other buyersThe permissions that you can set for your employees are very helpful in giving your employees the power they need to do their jobs well.
Source: Capterra
September 6, 2016
Aaron S.
Owner
Facilities Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
2/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Another Broken Software With Crappy Back-End Support”

OverallMostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together
ProsIt customizable and pretty user-friendly
ConsThe bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself
Reviewer Source 
Source: Capterra
July 23, 2019
David L.
Owner
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
3/5
Features
3/5
Value for Money
1/5
Likelihood to Recommend
0/10
Source: Capterra
March 30, 2017

“This software is not ready for work.”

OverallFirst I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.
ProsIt looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.
ConsThe technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with.
Recommendations to other buyersThe software looks great on the demo. You will learn about all the issues when you start working with it. I advise you not to enter any of your company data (which will take a along time) until you have worked with a small pilot for at least a month and know that you are ready to deal with the issues. It took us over 3 month.

Vendor Response

By Service Fusion on March 30, 2017
Hi David: Thank You for your feedback. We are not without flaws and we definitely don't claim to accommodate every workflow, but we try very hard to make it work for everyone who decides to give us a shot. We wouldn't have over 1,000 paying customers with a "great demo" alone. I understand it's important to you, but offline support is a feature, not an issue. There were other things on your list that we simply didn't do. It wasn't a feature that was "broken". It just wasn't available. Our V2 features more than offline support. It has a built-in VoIP phone system, a CRM, email, progress invoicing & more. Everything our customers asked for. And it uses the latest tech available today, not two years ago. We rebuilt from the ground up because it has a completely different architecture. Phone manufacturers roll out new phones every year not because the last model was bad, but because the new model is better. I am sorry we couldn't be a great fit for you at this time. Max
Source: Capterra
March 30, 2017
Erik P.
Office / Warehouse Manager
Construction, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
April 3, 2017

“Great software with even better support!”

OverallOur garage door company was looking to digitize our work orders and streamline the invoicing process from our techs in the field back our our personnel in the office. Service Fusion definitely fits the bill - with tons of features and integration with Quickbooks. We do things differently than most businesses as well, so the level of customization Service Fusion has, has really help us make this a great fit. Some of the features we do not use at this time, but they have given us something to look at for the future in terms of running and tracking marketing campaigns, setting up customer portals, etc. Otherwise, we now run our day-to-day out of this platform and it makes tracking our jobs, billing them, and keeping up with our workers much, much easier, and nothing slips through the cracks. To be honest, the pricing seemed too good to be true compared to their competitors, as well as no additional fee for support - I went into this thinking Tech Support would be lacking - DEFINITELY NOT THE CASE. This is hands down the best support I have received on any purchase I have made. There is no limit to them helping you, and they are super friendly and accommodating. On top of it all, when we asked for things not in the software, they went above and beyond to work with developers to see if it was possible to iterate the software to help us further, and they have been just more than helpful in onboarding and helping us to understand everything about the software. Couldn't be happier!
ProsCustomization, easy of use, customer support.
ConsI would like to be able to process payments through here without using one of your vendors.
Source: SoftwareAdvice
April 3, 2017
Shawn M.
Owner/Technician
1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: SoftwareAdvice
February 6, 2019

“Great service business software.”

ProsSimple to use. Integrates with Quickbooks online Love the field app functionallity would like a faster response time but overall good. Some offline function would be good too. Processing credit card payments in the field.
ConsDevelopment is slow to respond & repair issues discovered Quickbooks sync for products and services created issues with inventory quantities when making changes in SF as recommended. Reported issue Oct 2018 Told Novemeber was in the works to be done December now Feb 2019 still no fix or response. No way to follow up on service tickets!
Reviewer Source 
Source: SoftwareAdvice
February 6, 2019
Ryan B.
General Manager
Consumer Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 27, 2016

“Best One Out There”

OverallWe have tried over 20 different CRM, and Field Service programs over the past year with various success. Service Fusion is by far the best product we have tried. We almost instantly fell in love with it. The admin staff boasts about how easy it is to use. The automated text message to clients indicating that you are on the way is brilliant. Our invoicing process is seamless now with the automated functions, and it syncs well with Quickbooks (a must for us). The product is outstanding, but so is the customer service. A couple of areas that need improvement are: - integration with google calendar - options to push forms into clients file from other apps on android (maybe there is?) - better CRM and Sales related functionality (I hear Q1 2017) - easier set-up of zones for booking in specific areas - in app distance measure for new client address from already scheduled jobs, or some sort of intuitive date selection (I know I'm asking a lot) Overall, you won't find a better scheduling, and field service app out there. I have tried so many and have often been left very disappointed. The price point is really good, the product works really well creating a better experience for our Customers.
ProsEase of use, price point, automated text to customer updates, excellent quickbooks sync, invoicing, billing options, layout, customer service,
ConsLacks google products integration, Limited Sales Pipeline, CRM Functionality,
Recommendations to other buyersProduct and Service is by far the best out there for a service related company!
Source: Capterra
October 27, 2016
Lucinda W.
Owner
Consumer Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 12, 2018

“I use Service Fusion to run my cleaning company with 12 employees. Scheduling/client mgmt is a dream”

OverallEase of scheduling, wonderful client management tool, great employee-side app. Helps me: Schedule quickly Track time in/out
ProsI investigated all the big field service software something (some cleaning industry specific some not), and I tried a number of them but Service Fusion hands down won the race. Client and scheduling management is a dream. The ease and simplicity of creating and managing schedules both recurring clients and single cleanings is so wonderfully well designed. My office manager can manage the schedule of 125+ recurring clients (plus 15-20 one time cleanings each month) for 12 cleaners from the office or home on work laptop. The reporting capabilities and exporting of reports makes payroll easy. Finally, the employee-side app is a fully functional app that shows the schedule, acts as gps, acts as time clock, and tons of details to help them.
ConsI hate it when people cop out and say There's nothing I dislike but.....there's ALMOST nothing I dislike:-) 1) I love the grid layout of the schedule page when viewing with a computer, but with mobile phone the view is different. It's fine for our employees, but for me or the office manager it's difficult to view everyone's schedule for the future. 2) I wish they had a referral or affiliate program
Reviewer Source 
Source: Capterra
July 12, 2018
Samuel W.
CEO
Consumer Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 4, 2018

“We started using Service Fusion 6 months ago and we love it.”

OverallWe speed up the job and coustomer management.
Proswhat we like the most is how fast their customer service is to respond to our questions, also they paid attention to our suggestions. They keep adding and improving features to the system. Job management is great. Very good functionality for Scheduling and Dispatching. And invoicing is good too.
ConsThe things that we would prefer that they improve we already discussed with them. They fixed two big things for us, one was the way that the pictures of the first job repeat every recurring job and the other one was on the billing before the job was close. The only thing that we still want and probably they will work on that too is the ability to add the balance of previous invoices to the new invoice.
Reviewer Source 
Source: Capterra
January 4, 2018
Randall S.
CEO
Telecommunications, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 25, 2019

“Perfect software for service companies”

OverallWe actually were on Service Fusion and another company talked us into moving to them and we lasted 6 months and came right back Service Fusion. There is no way that I could use another company or software at this point. Service Fusion meets our needs and excels is support and customer service. We service 17 states and bout 15k jobs a year with many many technicians all up and down the eastern seaboard. Yur cheating yourself out of great software by not trying this one out
ProsEase of use and the support the company gives its people
Consnothing, it meets all of our needs and they are constantly improving and adding new features
Reviewer Source 
Source: Capterra
July 25, 2019
Chris S.
DMS (Manager formerly)
Consumer Electronics, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
September 21, 2017

“Pretty good experience”

OverallI enjoyed using this software for the most part. Unfortunately I won't be testing the new version because I have shifted my focus in the Appliance industry.
ProsSms messaging. Paperless. Mobile. I found it was a great step in eliminating paper. As a manager it made it easier to keep track of what everyone was doing. The note taking, reminders and tasks options made life easy when they were issued properly. Customers were very impressed with the use. The company stands behind their product.
ConsMobile only worked with a good data connection (being fixed). Wasn't able to track commissions accurately between parts and labour. Could be very slow at times. Tech support and customer support are not quick to deal with difficult problems.
Reviewer Source 
Source: SoftwareAdvice
September 21, 2017
Kendra B.
Director of Operations
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 20, 2017

“Huge Risk = Huge Reward and Major Gains in Productivity”

OverallUsing service fusion has allowed us to better manage our team and more thoughtfully grow our business.
ProsBeing able to measure accurately the numbers of jobs completed, billed, invoiced, paid in full. The productivity levels of each team member makes it much easier to manage and strategically grow the business.
ConsThere are a few glitches here or there with roll outs and upgrades, but for the most part after the new intergrators are installed or new features are live, the functionality continues to improve and make the product very user friendly, fast and intuitive.
Reviewer Source 
Source: Capterra
September 20, 2017
Jacob M.
Office Manager
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 16, 2017

“Best Customer Management Software Ever!”

Pros-Easy to use -The support team takes my suggestions/requests and usually always implements them into the software. -Has a smartphone app that works in conjunction, so a technician can update jobs, invoice jobs and much more straight from the field.
Cons-Sometimes it runs slow -The technicians often have problems posting credit card transactions in the field. -Wish there was a bit more customization, but I have been told it is coming in the next update. -The team should be a bit better at communicating with clients about updates/downtime.
Source: Capterra
May 16, 2017
daniel c.
Manager
Consumer Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 3, 2019

“After numerous softwares, we finally have found the winner!!!!!”

OverallEverything is so easy, we spent 1 week working out the systems and understanding the system. We started on 12/10/2018 and by 12/24/2018 we were confident to actually use the system daily. Today (1/3/2019) we are fully operational without double entry into our old systems. I am so excited about the future upgrades as well.
ProsThe ease of use, the depth of details, the new front dashboard is amazing. After 7 different softwares in the past 3 years, Service Fusion is much more user friendly. I cannot believe how much support I can get. I literally called 14 times in one day when we first began. Our team loves Service Fusion and so do the technicians. The technicians app is so easy to maneuver around. We really love how it updates almost immediately. Everyday i find something else it has, and I am blown away that for once I can truly trust my software to run my business. Payroll is done in 30 minutes instead of 3-4 hrs.
ConsThere is nothing we don't like and almost everything we have asked about is in the development pipeline with an honest time assessment.
Reviewer Source 
Source: Capterra
January 3, 2019
Tommy N.
Owner
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 2, 2017

“Excellent Software”

OverallSaves time and saves money. This software enables us to communicate with our customers on a level that no one else is able to do. This attention to detail concerning customer service/ communication has increased our close rate which has increased our bottom line.
ProsThe ease of use for both the office and the field is amazing. This is a robust system that will do a lot of things that others will not. It automatically syncs with QB online. Beware of other software companies out there that advertise that they sync with QB because they do not or it requires a lot of changes in QB which will mess everything up. Trust me I have tried a lot of different programs and Service Fusion is hands down the best. Tech support is fantastic as well.
ConsNo cons whatsoever. The integration was easy and the tech support has been first class. I was concerned with the QB set up in the system and it was so easy. The payment gateways were simple to set up as well. It feels as if this system was built by someone that has worked in the service industry before. Our techs absolutely love it!
Source: Capterra
May 2, 2017
Mary A.
CFO
Construction, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 19, 2018

“Brings the field worker, office dispatch, and finance all together”

OverallCustomer & business partner communication regarding job scheduling and estimates, scheduling the routes for multiple drivers, being able to invoice directly to the customer with customized templates, and synchronizing invoices and payments right into Quickbooks.
ProsIt worked great for us out of the box. Customer service/Tech support is very good. Integrating with Quickbooks is a lifesaver. I love being able to email invoices directly to customers from Service Fusion.
ConsA web-based-only software and app has limitations. We've had a few glitchy days which have affected our business productivity. Customer Service/Tech Support availability is limited.
Reviewer Source 
Source: Capterra
July 19, 2018
Alexandra S.
Office Manager
1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
July 10, 2018

“Very user-friendly and good features!”

ProsWe have fleets that go out everyday and the scheduling that we use is Service Fusion. We schedule from the office and everybody gets the notification to their job site.
ConsWe tried using the Time Tracking for Payroll with the employees but it's not very user-friendly and it just didn't work out!
Reviewer Source 
Source: SoftwareAdvice
July 10, 2018
Avatar Image
Brandon V.
Franchise Community Manager
11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 1, 2018

“If you have a sales team that is mobile and on the road this is an incredible platform.”

ProsIt's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.
ConsThere are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.
Reviewer Source 
Source: Capterra
April 1, 2018
Sheri M.
Bookkeeper/Accountant
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
February 23, 2018

“Every day confirms Service Fusion was the right choice.”

ProsWe like the flexibility - pc, phone, tablet, laptop We like the simplicity for our techs. We like the perfect syncs with QuickBooks, a real plus. We like the instant support with the chat box on the screen.
Reviewer Source 
Source: SoftwareAdvice
February 23, 2018
Alexandra S.
Office Manager
11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
December 22, 2017

“Great software for scheduling personnel!”

ProsService Fusion has been ultimately the best scheduling software i've used so far. It's been very simple and very organized way to schedule our technicians. I receive a call from the customers and schedule them, after I assign a tech for it, they receive a notification on their phone from the app giving them all the details as to what the service call is for!
Reviewer Source 
Source: SoftwareAdvice
December 22, 2017
Ricky G.
Service Manager
Consumer Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
March 6, 2018

“This software is phenomenal!”

ProsIts user friendly, its cloud based and its so practical that it makes it impossible to even think about using any other software. It has everything our company needs and whatever we don't have that we really need- the developers work with us to implement our changes- at no extra cost!
ConsThere really isnt anything not to love about this software- its just a matter of getting used to using a new program as well as seeing what fields work best for your company and how it can make your day go smoothly.
Reviewer Source 
Source: SoftwareAdvice
March 6, 2018
Joshua L.
Service Manager
Consumer Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 11, 2017

“Above and Beyond”

OverallWe reviewed several different options when deciding on a software to manage our customer database, accounting tools, and dispatch. We found Service Fusion's staff to be extremely helpful and responsive during this process. Moreover, their product is superbly flexible and powerful. The very best part about SF is customer service. We always know we will be well taken care of.
ProsIt takes into account real life experience of the users, providing features that make life easier. For example--consultations, estimates, communications, approvals, schedules, invoices, photos and documents are tied together seamlessly in a project pipeline. Don't forget about the mobile app for field use!
ConsThere are some functions that would be great to access from mobile that are only available on desktop size browsers, even with User Agents installed. Looking forward to the upcoming release that promises mobile responsive browser access.
Recommendations to other buyersGet it. It will make you happy.
Source: Capterra
January 11, 2017
Jon W.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 9, 2015

“Great Home Services Business SaaS”

OverallService Fusion is exceptionally easy to use. The platform is really intuitive and easy to understand for everyone within my company from the front office personnel to my service and sales team in the field. Estimating, Scheduling, Dispatching, Invoicing and Email Communications with customers are easily tackled with Service Fusion. It's the details that count and once you get your hands on the system you find little features that make the sales to service process efficient and seamless. The drawback on the system is in the reporting. Both reporting sales figures as well as customer information for marketing is difficult or non-existent. These are major drawbacks fro the system if using it to run your business. The only hope is the excellent development team that is constantly updating the system. Customer Service, Implementation and Technical Support have been spot on, consistent and readily available. I've been assured these issues will be addressed in the near future. We have yet to unleash the full potential of Service Fusion but it's been a great decision to switch so far.

Vendor Response

By Service Fusion on January 12, 2016
Hi Jon, Thanks for your feedback and continued support! You probably already know this, but we added the customer list/marketing report, made a few enhancements to the sales/estimate reports and are about to roll out additional reporting options. Thanks again! Service Fusion Team
Source: Capterra
December 9, 2015
Joe B.
Service Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 11, 2018

“Professional, Efficient, Great Customer Service”

ProsHow easy it is to use and how all it flows nicely together. The new Customer List and Batch & Assign & Schedule features made things so much quicker as well.
Reviewer Source 
Source: Capterra
March 11, 2018
Amanda C.
President
Consumer Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
September 12, 2017

“Phenomenal Product”

ProsThis product is easy to use for both the office and the field technicians. The fact that it auto sync with our accounting software makes it a must have in my book.
ConsSometimes there are issues with the syncing, but the technical support is amazing and always able to solve the problem. The only item that I wish Service Fusion included is the ability to email out annual invoices (for something like monitoring) automatically.
Reviewer Source 
Source: SoftwareAdvice
September 12, 2017
MONICA M.
OFFICE MANAGER
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 4, 2017

“HELPFUL AND PROMPT”

ProsUSER FRIENDLY. SYNCS WITH QUICK BOOKS WITH NO PROBLEM. RUNS SMOOTH DAILY. THIS PROGRAM HAS MADE IT VERY EASY FOR US TO KEEP TRACK OF SERVICE CALLS, INVOICING, AND CUSTOMER INFORMATION. THE SUB ACCOUNT/PARENT ACCOUNT FEATURES ARE ESPECIALLY HELPFUL IN KEEPING THINGS ORGANIZED.
ConsONLY CON WOULD BE THAT ESTIMATES DO NOT SYNC INTO QB. WOULD BE HELPFUL IN SOME INSTANCES BUT NOT A DEAL BREAKER!
Reviewer Source 
Source: Capterra
August 4, 2017
Verified Reviewer
Construction, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 5, 2018

“Excellent customer service”

OverallThis program is great to communicate with my Service Techs and now they know where they are going. Takes a lot off me, if I am on the phone or doing something else. Also there is no contract. I was told we will earn your business - and they totally have!
ProsThe software is easy to use and Service Fusion has excellent customer service if you get in a bind!
ConsThe only things negative is, that I did not get this program before!
Reviewer Source 
Source: Capterra
October 5, 2018
Robert L.
Purchasing Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
2/5
Reviewer Source 
Source: Capterra
February 1, 2018

“Purchaser”

ProsNeeds a stronger purchase order system, and a constant dispatch board that does not time shift. Would be nice
ConsPurchase orders, the purchase orders have to be manually made, would be great to clock on the job number and then create a purchase order to reflect that job.

Vendor Response

By Service Fusion on February 5, 2018
Hi Robert: Thanks for the additional review! As always, we truly appreciate your feedback and our offer to work with you on improving the purchasing capabilities of our system still stands. If I am not mistaken, we marked a number of items off of your list already with some of the recent releases and I would definitely like to see us do the same with the rest of the list in the coming weeks/months. I believe understand what you are asking for in the comments here, but would love some more detail if possible. We will reach out to you again directly via email and hopefully we can connect this time around to discuss things in greater detail. Thanks in advance for your help! - Max
Reviewer Source 
Source: Capterra
February 1, 2018
Michelle V.
Account Manager
Construction, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
November 13, 2017

“Easy to use, however clock in location from tech is not always accurate or it's non existent ”

ProsIt is easy to use and has many helpful features. Great field app. Recent improvements were made regarding hours techs work.
ConsWhen my techs clock in, the location i need to verify is not always accurate or sometimes doesn't show any location One more con, when a tech no longer works for us i cannot delete their profile.
Reviewer Source 
Source: SoftwareAdvice
November 13, 2017
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Kevin C. C.
Fire Superintendent
Construction, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 14, 2018

“A Must Have for the Service Industry”

OverallTheir onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly.
ProsEasy to setup and use, it makes billing and customer service much faster. Inventory tracking and job costing becomes a breeze, and tracking billable hours allows a better understanding of areas that you are lacking in productivity.
ConsI honestly cannot think of anything, it made such an improvement in our internal infrastructure.
Reviewer Source 
Source: Capterra
September 14, 2018
Gloria D.
Consumer Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: GetApp
July 8, 2018

“easy to use, solid software, but some basic functions are missing or not working”

ProsWe are a HVAC company and have been using Service Fusion daily for lead dispatching, quote, job dispatching. It is a solid software.
ConsHowever, there is on basic functions not working. When filed worker add a new service address to an exiting customer in their mobile app, the address is not searchable anymore. This caused big problem for us, and I have been calling their customer support team many times. Everyone was polite , but my problems not solved. I suggested if they couldn't fix it in there application logic, they can create a simple SQL script to run in the backend database every night, to copy all new address to customer's profile. I couldn't see any reason why this is not doable. I am writing a review here, hoping some one from higher level of the company can hear their customer's pain and solve the problem for me.
Reviewer Source 
Source: GetApp
July 8, 2018
Jeff V.
Service Manager
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 27, 2018

“Service Fusion has changed the way we run our company!”

ProsThe ability to see what is going on from anywhere in the world. Also, the ability to put notes, pictures and documents on each call slip is priceless!
ConsI would like to see Estimate templates as well as a purchase order report. Nothing else at the moment.
Reviewer Source 
Source: Capterra
February 27, 2018
Dot H.
Administrative Clerk
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
June 27, 2017

“ The Customer Service is by far some of the best we have ever experienced!”

ProsThe software is very user friendly! It includes all of the aspects that Management would be looking for.
ConsThe inability for a technician to add multiple products to an invoice from the same category /subcategory without having to start over by default - back to the main menu.
Source: Capterra
June 27, 2017
Les D.
book keeper
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
September 18, 2019

“Great product!”

OverallWe are beginning to see an improved experience in the office. And see that we will save many hours by using SF.
ProsSF has a lot of features that we were looking for. Like generating Invoices. making quotes, product lists, and most of all a great team of support!
ConsWe did not manage very well with the time keeping method. Hopefully it can improve. But we reverted back to our old time program and it works well.
Reviewer Source 
Source: SoftwareAdvice
September 18, 2019
Tana M.
Owner
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
August 23, 2018

“Love it!”

OverallI highly recommend this software for any company that dispatches field workers.
ProsBoth platforms are super easy to set up and use (website for office staff and phone app for technicians). I literally signed up one day and we were up and running 3 days later. Easy to email estimates and invoices and the payment system is right in the app so techs can get payment in a matter of seconds.
ConsWebsite doesn't allow us to add or change items in the drop down on the equipment list. Also, would like to get sound notifications whenever a status change is made to a job or work order.
Reviewer Source 
Source: SoftwareAdvice
August 23, 2018
Don M.
Owner
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 26, 2018

“Easy to use platform backed by stellar service”

ProsVery user friendly and loaded with features for a price that is unbelievable. There is no per user fee!!
ConsI cannot directly import csv files for my price lists. I have to submit them to the support team. If I had this capability, this would be the perfect solution to my company. It is by far still the best though!

Vendor Response

By Service Fusion on January 29, 2018
Hi Don: Thanks for the great review! We truly appreciate your support. The data import feature is actually already in the works, so please keep an eye out for the feature announcement on the sign in page and the help site Release Notes section. In the meantime, our support team will gladly handle any imports you may need at no additional cost.
Reviewer Source 
Source: Capterra
January 26, 2018
Angela W.
Operations
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
May 12, 2019

“Great for Field Mangement”

ProsIt is awesome to have all of the normal features that field management softwares offer (estimates, scheduling, invoices, etc) combined with vehicle tracking (not by employee mobile phones). Most of the time you have to use a secondary company to fulfill this need. With Service Fusion they can track the actual vehicles so they can not be shut off like phone can. Also There is no fee for additional users.
ConsWe have not been using it for very long so have yet to come across anything we do not like. So far the best we have tried.
Reviewer Source 
Source: SoftwareAdvice
May 12, 2019
Verified Reviewer
Food & Beverages, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 7, 2018

“Great software!”

OverallA fantastic FSM tool that was the perfect fit for our small field repair team, except that the quicbooks syncing was changing data for our sales and accounting teams and causing a lot of trouble. No fault of Service Fusion, just a difference in entry styles. :(
ProsScheduling, work order management, invoicing, inventory management, and more, all in an aesthetically pleasing package with a great mobile interface. Well made software for sure.
ConsThe way it syncs with Quickbooks Desktop didn't work for our organization, and ended up being a bit of a dealbreaker. Otherwise, the software was great.
Reviewer Source 
Source: Capterra
October 7, 2018
Susan F.
Admin
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
December 13, 2016

“Thrilled!”

OverallWe recently migrated to Service Fusion and have been thrilled with the customer support and training available for this software!
ProsI love the ability to pull up information, data, and reports with such ease.
ConsThe main con we deal with is the same anyone deals with when using a cloud-based program. Internet speed or internet problems, but that's an internet issue and beyond the control of this management tool. Also, I wish the dispatch grid view was
Recommendations to other buyersThere are probably two or three different management tools that offer the same features and capabilities. My advice is, ask about their customer service and support. That's what sold us on Service Fusion.
Source: SoftwareAdvice
December 13, 2016
Steve B.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
May 3, 2015

“Far and away the best software we found”

OverallAll I can say is "wow!" It was not a close competition when we test-drove alternative field service software. Very fast, while most others were slow. Simple, intuitive, quickly-learned, reasonably priced, while the others were complex, cluttered with features that didn't apply to our business, expensive, and were graphically-impaired. All software we tried that was in some ways similar seemed under-developed, and not-ready-for-market. State-of-the-art when it comes to best practices on features. Productivity-improvers that you would have never thought of, like email message creation with templates and field fill-ins just one click away, so you can both call and email the customer at the same time to increase response. ALL our employees, both office and technicians love this software. And I've never worked with a software company so willing to listen to features I wanted, then implement them in a matter of short weeks. You're missing a bet if you don't give Service Fusion a look.
Source: Capterra
May 3, 2015