# Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Service Fusion the right Field Service Management solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 15th, 2026 # Reviews of Service Fusion Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Streamlined daily operations 98% positive reviews out of 44 Most reviewers describe ease of use as crucial, highlighting intuitive navigation and simple job management features. Melissa J Business Manager, 11 - 50 employees. "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for." Frequent technical disruptions 72% negative reviews out of 50 Most users report bugs and issues disrupt productivity, citing outages, glitches, and slow resolution of persistent problems. Chris A Territory Manager, 2 - 10 employees. "Moving to new pages and functions having it go off needs to stop!" Comprehensive employee coordination 91% positive reviews out of 34 Most reviewers find staff management effective, noting improved communication, workflow customization, and simplified team oversight. Sharon H Office Administrator, 11 - 50 employees. "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee management for quick and easy payroll." Supports business expansion 95% positive reviews out of 21 Most reviewers indicate small business growth benefits from organization, efficiency, and consolidation of essential functions. ## Showing most helpful reviews Showing 1-25 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon V. Franchise Community Manager Used the software for: 1-2 years ### "If you have a sales team that is mobile and on the road this is an incredible platform." April 1, 2018 5.0 Pros It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement. Cons There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available. Review Source RB Rick B. Founder Telecommunications Used the software for: 2+ years ### "Easy to Use & Adaptable" April 15, 2026 4.0 Still a little rough around the edges but an incredible value for our company. has helped our company become more efficient. Pros It's a much better value than Autotask. Not only does it cost much less monthly, it's a better product. With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. We also had to pay a 3rd party monthly to parse email messages to create tickets in Autotask. We love the ability to add fields to our jobs as our needs change. Cons There are some issues with Quickbooks integration assigning jobs to the wrong child company even though we've made the child inactive in Quickbooks. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Less expensive and more features that we need. Review Source PW Phil W. Admin Consumer Services Used the software for: 2+ years ### "Overview of product" April 16, 2026 3.0 You are trying to be more responsive to issues, current & improving responsiveness.Tech support is improving in responsiveness Pros Cost for what product offers vs competitors products Improvements to mobile app and features added to enhance app Cons Not spending enough effort on the core portions of product, appear to try to add more value added items which don't improve base product Review Source MC Michael C. Manager Construction Used the software for: 2+ years ### "Unimpressive - Unresponsive " March 2, 2026 1.0 Very disappointing. Software such as this is the lifeblood of a modern service company. The lack of support, lack of innovation, and poor performing software make a very bad option if you are looking to succeed in the service industry. Pros The price is fantastic. But you get what you pay for. Fairly simple to use, but not too many features to use anyway. Cons Customer service is virtually nonexistent. They "throttle" our speed back to the point that every action within the system takes 30+ seconds. "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. We have been attempting to get a back-up of our data for security purposes since October 2025. It is now March 2026 and we still have not received a complete copy of our back-up data. Switched from [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Needed more robust service management software Review Source HW Henry W. Owner Consumer Services Used the software for: 2+ years ### "Overall Feedback " April 15, 2026 5.0 The software is super user friendly. It is quiet expensive and it would be nice if smaller company could have a cheaper option. Pros The all around features. It's a one stop for everything. I have my phones scheduling invoices all in one place. Cons Our recommendation don't really get implemented. I have suggested changes on the idea portal multiple times. Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) The billing specifically taxes were difficult on the other software Review Source AC Andrew C. Owner Machinery Used the software for: 2+ years ### "Happy with Service Fusion" April 15, 2026 4.0 Overall, we have been happy with , I've looked at many competitors when we have gotten frustrated and found the services and features for my business needs cannot be met with any other software. Would I like it to be better? Sure, there's plenty to improve upon, however I know one software system will never meet all your expectations. Pros Scheduling software, the ability to see where every job is located, the job numbers representing age, the ease of making a new job for a repeat customer, the new and improved global search, and at last being able to text pictures. Cons Inventory control, I come from an outdoor power equipment repair business, and we have over 10.000 parts and many of those parts have 3 locations each. We have had to make our own system within to make it work for us. What I would really like in an ideal world is to be able to see every movement of parts moving from one warehouse to another, along parts sales in a day, week, month at the micro level, where looking at an individual part I could dive down and see my sales history and know when I could increase product on hand or be able to see trends on the parts popularity. I wish Service Fusion had an easy-to-use point of sale system and an easier return merchandise system. If the point of sale has aged over 2 weeks it is very difficult to refund someone's money. Review Source JM Julie M. Business Development Construction Used the software for: 2+ years ### "Great App to Use" April 15, 2026 4.0 The speed on the desktop has gotten faster, which is great. Overall, a good system to use on the desktop and in the field. Pros Customer support is great, friendly, and are extremely helpful. The app is user friendly for employees. Cons The jobs that are in unscheduled, the dropdown, should be able to make larger so we can see more jobs that need to be scheduled. Review Source MM Mike M. Owner Entertainment Used the software for: 2+ years ### "AV & Security" April 15, 2026 5.0 For the most part it does what I need very well. There are issue and limitations but for the most part I am happy Pros Customer reoccurring Billing and remote access. Auto emailing invoices to the customer on their due date. Cons Slow speeds, lack of note control in the schedule. Inventory abilities. App does not always update when on the way or complete Review Source MP Michael P. Project Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Mike's review of Service Fusion" April 15, 2026 4.0 Overall a great experience. It would be incredibly helpful for a more detailed API access to automate things more from our end. Pros It is a very robust platform that helps us to organize our jobs and techs. We also do all of our invoices via SF. Cons there is no way to bulk change site visit status. If I assign 5-10 techs to a job I need to individually change the job status for each tech which is time consuming. Review Source IK Ilan K. President Construction Used the software for: 2+ years ### "Go fresher" April 15, 2026 3.0 Not up to par. Poor customer support, bad UX/UI, poor customization. Too much double entry of data because no native CRM integration. Why can’t I mass update estimates and instead have to send your developers a csv file and then wait 5-7 days or more? Pros Not much, unfortunately. I guess it’d be the estimate conversion process but even that isn’t always clean. Why only 5 options? Cons A lot. Lack of reporting, lack of customizable dashboards, no native CRM integration, overall UI, feels like Windows 98. Review Source MJ Melissa J. Business Manager Construction Used the software for: 1-2 years ### "Unhappy with syncing issues - happy with the app" January 6, 2026 3.0 \[sensitive content hidden\] has been helpful and empathetic about our issues, prior to that, I have dealt with a real jerk. Pros Working in the cloud, the mobile app, ease of use collecting payments through the app. The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for. Cons Nobody has resolved our issue in our almost-two-years with SF of syncing. Any of the invoices that are created on the mobile app do NOT sync over properly unless we re-open them, click on edit, and re-save them at a desktop computer in our office. This is ridiculous. Alternatives considered [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion Promises were made about how smoothly the classes would sync over to QB, this was a DEAL-BREAKER, which turned out to NOT work after all as you will see from my previous notes. Switched from [ESC-Rental](https://www.capterra.com/p/51010/ESC-Rental/) We were limited with ESC, on the number of mobile users we could have Review Source JW Jim W. Operations Manager Construction Used the software for: 2+ years ### "Grateful for service fusion" January 9, 2026 4.0 Overall, we like . It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is very important in our career path - HVAC. We are constantly revisiting equipment multiple times over the years and it is so nice to have a record of things that happened in the past that are relevant to your current job. Pros I personally love the calander feature the most. It is the most used item in our company. We all go in to the shop in the mornings, check the jobs for that day or the next day and have a very good idea of what we need to prep for. Cons The mobile app needs so much work! maybe it is just me personally, but the desktop program and the phone app are so drastically different from each other. It seems to me from time to time that they dont connect well to each other for some reason. We also have all sorts of problems with guys not being able to see jobs on the phone app. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion we chose Purely for the cost savings Review Source TF Tuli F. Service manager Utilities Used the software for: 2+ years ### "Love the software" January 6, 2026 4.0 we are extremely happy with it and have seen so much improvement and feature additions over the years (keep it up) Pros easy to use, seamless, efficient, a nice way to keep all relevant documents in one place and make sure nothing ggets lost / forgotten Cons there are innovations and some features that we would like added, but there is constantly updates so we are hoping to get those soon Reason for choosing Service Fusion looked the best from the demo and we got a free trial that convinced me Review Source cY chad Y. Sales Construction Used the software for: 2+ years ### "Service fusion" January 6, 2026 5.0 system is very user friendly, The support-help could be better, I don't like the online help request function. I would love for a rep to call direct. Pros Ease of uploading pictures and documents. scheduling is easy and adaptable with changes converting estimates to orders very easy looking up old jobs is easy Cons mobile app and what you can see. Would like to see more options to see the schedule of all techs techs in the field seem to struggle Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Needed something more with scheduling ability Review Source SJ Steven J. Operations Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good system for the early-growth contractor" October 23, 2024 3.0 Not full-featured. Customer support was not very responsive. Pros Easy to set-up, maintain and use. Good basic system overall. Cons Not full-featured. Customer support was not very responsive. Switched from [OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/) Did not work for us. Needed something more suited to our industry. Review Source AP Amber P. Owner Consumer Goods Used the software for: 2+ years ### "A great asset for you company." April 30, 2024 5.0 Overall, everything has been great. Technical support is always available. Open a ticket usually only lasts a couple of days for repair. I would recommend another company looking for resource management. Pros My favorite part about using is the ability to dispatch zones and to be able to tag our customers for future reference. Cons My least favorite thing about is that there’s just not enough time to capture all it can do for us. Alternatives considered [Titan GPS](https://www.capterra.com/p/152535/Titan-GPS/) Reason for choosing Service Fusion Ultimately, it was the decision of upper management Switched from [Act!](https://www.capterra.com/p/175860/Act/) Needed scheduling and dispatching features Review Source Response from KickServ May 17, 2024 Thank you for your review! We are so glad to hear Service Fusion has been a great asset for your company. AK Anna K. Finance Assistant Design Used the software for: 2+ years ### "Service Fusion Helpful all around" January 6, 2026 5.0 helps keep our jobs in order; we are able to process our invoices that have paid out and sync them to QuickBooks too! We can Create Estimates, turn them into Jobs, and then Invoices for the customers, I appreciate the way we can just email the customer right from Service Fuson! It is a helpful tool! Pros helps keep our jobs in order. Process our invoices that have paid out and sync them to QuickBooks too! We can Create Estimates, turn them into Jobs, and then Invoices for the customers. Emailing Right from Service Fusion Cons I can't seem to think about any Cons at the moment. I think maybe if we would be able to link the projects to that invoice it would be helpful. Review Source TW TRAVIS W. Service Manager Building Materials Used the software for: 1-2 years ### "Exceptional Service" January 14, 2026 4.0 My overall experience with has been solid. The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication. It has helped reduce manual work and improved our ability to track jobs in real time. Pros has made it easier to manage service calls from start to finish. The scheduling and dispatch tools reduce miscommunication and help keep technicians organized. Having customer history, job notes, and quotes in one system improves response time and accuracy. Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls. Cons Some fields, forms, and workflows aren’t customizable enough for unique service processes. Reporting tools may not allow the level of detail or filtering needed. Notifications and automated messages have limited formatting options. Review Source DM Duane M. Cabinet And Appliance Manager Building Materials Used the software for: 2+ years ### "Service Fusion - Dispatch Model" January 6, 2026 5.0 Our experience has been great with . There has only been a few times when the service wasn't available for one reason or another. Pros I use the dispatch option of everyday. I like the overall layout, and being able to color code the jobs for an easy visualization. It is very user friendly. I can drag and drop jobs around on the schedule as needed. We also like being able to upload pictures and documents for each job. Cons I would prefer if the color coding would follow out to the app on the phones, so the installers could see that as well. Review Source HC Heather C. Director of Data Management Hospital & Health Care Used the software for: 2+ years ### "Overall, great product" January 13, 2026 5.0 Overall, we enjoy and it has helped us keep all info in one spot. We will continue to use the product for the foreseeable future. Pros It allows us to keep all data in one place. Customer service has also been awesome. It also has many different reporting options. Cons Missing some features that would be useful for us - i.e. being able to print dispatch screen. We were forced into FusionPay even though we didn't want it. Review Source JB Jeanie B. Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to Work With" January 6, 2026 4.0 The technicians are fabulous to work with. They return calls and emails in a timely manor. They still have some glitches to work on, but a good company to work with. Pros Honestly this company is really good! They are easy to work with. Any service company large or small I highly recommend it for people because it’s so simple straight forward and also helps keep any business organized and ability to make sure everyone knows what’s going on! GET IT FOR YOUR SERICE COMPANY! Cons Doesn't have enough place to put the information I need. Sometimes is hard to find what I am looking for. Review Source CA Chris A. Territory Manager Construction Used the software for: 2+ years ### "GREAT Platform!!!" January 6, 2026 5.0 Could not be happier with how easy it is to use on a daily basis. Very easy to navigate and the estimating function is a game changer! Pros The platform is so efficient and easy to use. All the functions work flawless. Field workers also love the convenience in the field. Cons The ding sound is absolutely annoying and wish it would be removed. Moving to new pages and functions having it go off needs to stop! Review Source pK pavan K. Project Manager Construction Used the software for: 1-2 years ### "Okay product. But need to speed the loading time of pages" January 11, 2026 5.0 Over all its good. but if you can speed up the pages opening time, that would be great. Also, we noticed its been hanging up a lot these days. It says 'hmmm' and page breaks. Pros Connects everything easily. i can order Po's and put them under different jobs. also i can track jobs from dispatch to completion in different phases. Cons Extremely slow. When i add multiple site visits or the job batch becomes bigger, it takes ages for the page to load. sometimes its really frustrating Review Source mB mark B. sales rep Mechanical or Industrial Engineering Used the software for: 1-2 years ### "HVAC Lifer" January 6, 2026 5.0 Very good! I have been here for a little over 40 years, have had many software's over the time, this is by far the best! Pros Once I got it figured out it is awesome! Can do a lot of things anywhere from dispatch to making up proposals, etc. Cons sometimes takes a while when changing screens, can be a little slow at times, other than that no real issues Review Source BC Brenda C. Office Manager Construction Used the software for: 2+ years ### "Gilford NH" May 1, 2024 5.0 Generally satisfied. It's hard when we live on the east coast and your company is based in Texas, which is a different time zone and we seem to have to wait until 10 a.m. our time to get help. Pros You should write "do" above, not did (past tense like we are leaving you.) What I like most about SF is it is user friendly. Cons Like least, that you can't hit the back button and be exactly where you were. Everything resets. When creating a job it defaults to dispatched status instead of scheduled status. We have to change it from dispatched to scheduled. Issues with estimates, have to save as pdf to get it to print on one page. Otherwise, it prints address field separate from the details. Can be slow at times, especially when using search function. Review Source Response from KickServ May 16, 2024 Thank you for your honest feedback! Please use our ideas portal to submit some of your suggestions to our product and development team. Also, our support team expanded their available hours at the beginning of the year. Support is available from 7 am - 7 pm ET. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.