--- title: "Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Service Fusion the right Field Service Management solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135788/Service-Fusion/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Service Fusion 4.3 (308) [View alternatives](https://www.capterra.com/p/135788/Service-Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Service Fusion Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews JB Johnathan B Business ManagerUtilities, 11 - 50 employeesUsed the software for: 6-12 months. “The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses.“ April 15, 2026 AG Andrew G Production ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for.“ October 2, 2025 SS Stacey S Owner, accounts payable, adminElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking, capturing photos directly into the platform and the ability to have clients sign forms right in the field.“ October 30, 2024 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans.“ April 15, 2026 BM Bobby M OwnerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to have all of the most important functions of my business in one software that also automates customer communication.“ January 6, 2026 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “You can't run job reports, for example, to be able to determine how long it takes us to complete a job.“ April 15, 2026 TW TRAVIS W Service ManagerBuilding Materials, 2 - 10 employeesUsed the software for: 1-2 years. “The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication.“ January 14, 2026 RP Rick P PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!“ January 8, 2026 ## Showing most helpful reviews Showing 1-25 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon V. Franchise Community Manager Used the software for: 1-2 years ### "If you have a sales team that is mobile and on the road this is an incredible platform." April 1, 2018 5.0 Pros It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement. Cons There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available. Review Source AS Ashley S. service coordinator Facilities Services Used the software for: 1-2 years ### "Best bang for your buck! " April 15, 2026 4.0 Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users. online support and training academy easily accessible. Pros Customer support is quick and helpful. The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software. It has enough to manage a real time schedule, allows for easy employee management, even has a drive for data management as a standard feature . Cons the customizable document feature is lacking. you are not able to build your own documents within the software how we would like. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion we chose for the money and unlimited user capability, and features Review Source AS Anthony S. President and CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Server Issues" December 10, 2025 1.0 I've been with Service Fusion since 2018 and over the last 3 years, the system has been very slow. All the updates they do cause issues and there is always a sorry excuse as to what the problem is or when it will be fixed. Find another platform to use! I have been a loyal customer and they won't even offer any credits for the delay in the system. This is causing down time for my entire team. Which in turn costs my company. Not happy and I am in the works of leaving this program for another after nearly 8 years of using this system. Pros Right now, not much! They have been having a lot of issues and it has taken over a month to get an issue resolved with the jobs board loading. Still not fixed and slowing down my operations! Cons Horrible with updates and issue resolution! Not a whole lot has changed in 8 years with system improvements. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Price was the main reason. It had most of the features I was looking for. Review Source RP Rick P. President Consumer Services Used the software for: 2+ years ### "SF is good but needs improvements" January 8, 2026 4.0 Pros Been using SF for the past 2+ years and have gotten very proficient with it. Easy to locate past estimates/jobs to review them with our clients. SF is very adaptable since we starting using it. Cons 40% of our work is contracted PM Services. Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks! Having to scroll down ONE PM Service job at a time and then looking to see if there are other jobs in the near by area is not possible in the current small window. We've been requesting since day one to please work on the PM Service portion of SF. I'm considering looking into Service Titan to see what they can offer in this area. Yes, I know they cost more but streamlining our operations is how we make money. I reached out in the past and offered our beta testing on any PM Service changes you would like for us to review before you roll them out to your other clients. Just a thought, thanks. Rick Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Cheaper but now learning SF inside and out I'm seeing it's weakness in PM Service scheduling on a daily basis. Review Source HI Heather I. Integrated Operations Administrator Retail Used the software for: 1-2 years ### "Love the system as a whole, but the app and text functions are frustrating." January 6, 2026 4.0 I am a big fan of Service Fusion having worked with it at two different employers. As I learn more from Customer Service I like it more and more. Just wish we could use estimate templates, admin functions, internal and external text functions etc through the app. Pros The Customer Support team. The agents are friendly and knowledgeable. It never takes long to get through by phone, by email or by chat. When we are trying to resolve major workflow challenges, they take all the time we need to help us find solutions. Wonderful Customer Service at Service Fusion :) Cons The field app and the texting functions. Our senior team members are frequently on the road without access to a laptop. There are far too many functions the app cannot access. The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there. The texting needs major improvements. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion Cost and functionality were the main concerns. Service Titan was also considered. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) A need for efficiency and functionality. Review Source BM Bobby M. Owner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Quality software for a fair price" January 6, 2026 4.0 Service Fusion has helped organize my business and provide functionality to hand off roles to other employees easily and seamlessly. Pros The ability to have all of the most important functions of my business in one software that also automates customer communication. Cons I had to be rolled back to the old version because the warning pop up about leaving a webpage you are working on isn’t functional in the new version. I had lost a lot of work editing a job or estimate by an accidental button press or click. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Pricing and scalability aligned with the needs of our business Switched from [DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave did not have features we needed to grow to the next level and had terrible customer support. Daysmart was no longer needed with Service Fusion’s dispatching and calendar features. Review Source JH James H. Director on Civil Materials Testing Construction Used the software for: 2+ years ### "Delivering a solid product....." January 6, 2026 5.0 It's been a tremendous help to our organization, we used to do the schedule on a white board and then take a picture and send it out to the technicians. Going paperless is a tremendous help. Pros The accessibility of getting the daily schedule out to our technicians. We were in desperate need of help in our daily scheduling and Service Fusion came through at a very competitive price, well worth it!!! Cons There's times when you hit the "plus" button to add a job to the next days schedule and it does not give you access to this feature so you end up having to click on the technician and hit the create new button to add a job for the next day. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reason for choosing Service Fusion Mainly the price, but also that Service Fusion gave us what we needed. Review Source RB Rick B. Founder Telecommunications Used the software for: 2+ years ### "Easy to Use & Adaptable" April 15, 2026 4.0 Still a little rough around the edges but an incredible value for our company. Service Fusion has helped our company become more efficient. Pros It's a much better value than Autotask. Not only does it cost much less monthly, it's a better product. With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. We also had to pay a 3rd party monthly to parse email messages to create tickets in Autotask. We love the ability to add fields to our jobs as our needs change. Cons There are some issues with Quickbooks integration assigning jobs to the wrong child company even though we've made the child inactive in Quickbooks. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Less expensive and more features that we need. Review Source JH John H. Owner Construction Used the software for: 1-2 years ### "My experience with Service Fusion" January 6, 2026 5.0 I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to gather info on their accounts, look at past service records, etc. Pros I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed. I find the system to be very easy to navigate in every sense. It has been a time saver for sure. It's very easy for me to update an existing customer, or to add a new customer to the system. Cons Every once and a while, when I go to email a PO# to a vendor, the system shows it was sent. However, sometimes it never makes it to my intended vendor. I have to follow my email up to make sure it really was received. Switched from [VMS Singapore](https://www.capterra.com/p/167853/Visitor-Management-Singapore/) It was very clunky to use, and nowhere as easy to use as service Fusion. Review Source MJ Melissa J. Business Manager Construction Used the software for: 1-2 years ### "Unhappy with syncing issues - happy with the app" January 6, 2026 3.0 \[sensitive content hidden\] has been helpful and empathetic about our issues, prior to that, I have dealt with a real jerk. Pros Working in the cloud, the mobile app, ease of use collecting payments through the app. The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for. Cons Nobody has resolved our issue in our almost-two-years with SF of syncing. Any of the invoices that are created on the mobile app do NOT sync over properly unless we re-open them, click on edit, and re-save them at a desktop computer in our office. This is ridiculous. Alternatives considered [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion Promises were made about how smoothly the classes would sync over to QB, this was a DEAL-BREAKER, which turned out to NOT work after all as you will see from my previous notes. Switched from [ESC-Rental](https://www.capterra.com/p/51010/ESC-Rental/) We were limited with ESC, on the number of mobile users we could have Review Source JL Jason L. Owner, Master Plumber Construction Used the software for: 2+ years ### "Owner, ABC Plumbing " January 7, 2026 4.0 Been working well for my company for 3 years. Hoping to see growth, more areas to review individual sales, keeping up with other apps (Service Titan, HCP,Ect.) Pros Easy to use app. Once everything needed for day to day operations has been added, it greatly helped in mainstream my company Cons Limited usage, needs price sheet compatibility. Would also be nice if payment via credit card could be a tap or chip compatabile. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion It fit our current needs and budget at the time. Review Source SS Stacey S. Owner, accounts payable, admin Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "The good, the bad, and the ugly" October 30, 2024 3.0 At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service Fusion and not being able to implement it, the shine is wearing off. The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. We're talking 8 plus years of photos, job notes, everything. We understood from the first meeting that this would be taken care of and during all these months of setup, we come to find out that won't be happening unless we do it ourselves manually. We don't have the time or resources for that kind of thing and at $833 a month after exchange, I would think this should have been done for us. Even their website states the following: As we start importing in the types of data (customers, equipment, job history), we will reach out to you at the end of each day and let you know the imports that have been completed. If you have any questions or concerns, feel free to reach out to us, we will work with you to make any adjustments you see fit. Between this and other issues we've run across - such as clients with multiple properties not being migrated correctly (one property management company had 62 clients and only 1 was shown and no job history) it's been disappointing. Rather than throw good money after bad, we're pulling the plug. We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't deliver what its own website states it does. I've emailed customer service and our onboarding specialist, who by the way was professional and kind, but I have yet to hear back from anyone. I'm really surprised by this and disappointed. Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and I emailed them asking about it - radio silence. Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out. Pros I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking, capturing photos directly into the platform and the ability to have clients sign forms right in the field. Cons Difficulty in implementation, the speed of moving everything from our original CRM to the new platform. On month four and it's still not completed, so we haven't yet been able to make the move to the new platform. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We felt we were outgrowing jobber. Service fusion had some features we were looking for, especially the AI calling and inventory tracking. Review Source JS Janine S. owner Consumer Services Used the software for: 1-2 years ### "Automation is KEY!" April 30, 2024 4.0 Overall, we are so happy to have software that will grow with us. In the past, we outgrew software in a matter of months. Pros Service Fusion has so many options that you can create; the setup is robust but worth it. Automation is key to taking care of our clients. Cons There are a few limitations, but the support makes it worth sticking with. Alternatives considered [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/) Reason for choosing Service Fusion I liked the options better than the other company. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) It was very limited, and we needed more options. Review Source TZ Trena Z. CEO Construction Used the software for: 2+ years ### "Best customer service!" January 6, 2026 5.0 It's been great. We used one other operating software and it was so difficult it never fully installed. We could not get anyone to speak to us, it was horrible. When we get marketers for similar products the first thing I do is review their set up and customer service. Service Fusion can't be beat. Pros The customer service is great! Always get a real person and they are knowledgeable. They have gone above and beyond to help me find a solution. Cons I'm not sure where the dashboard is pulling information from. For instance Estimates Converted To Jobs always says "0". Review Source BR Brandon R. Commercial Sales Construction Used the software for: 2+ years ### "Service Fusion - Efficiency You Can Count On" January 6, 2026 5.0 Good, always recommend to colleagues in need of something like this. I did some research a few years ago with my own company which lead me to Service Fusion. Now that I work for this company, I was excited to see that Service Fusion was able to fill a huge void that was present with old ways and habits that weren't always available due to the software inventions and capabilities. Pros Having Service Fusion is like having a team of employees in the office that never call out and exceed expectations in keeping up with all of what the software provides. Cons Sometimes the emails don't go through when I send estimates through the software. The customers say that it goes to junk, or doesn't show up at all from time to time. Review Source JL Jessica L. Project manager Construction Used the software for: 2+ years ### "Would recommend " January 6, 2026 4.0 I liked the day to day use and ease of navigation of the system. It was very easy to move things around on the dispatch board. Pros Ease of use and navigation. Customer information is there and easy to change when needed. Techs can easily see their jobs for the day. If you make a mistake it is very easy to fix in the system. Cons Reports are not easy to use. Even when you are putting in exactly what you are looking for it does not show you. Review Source EG Ed G. Sales Management Construction Used the software for: 1-2 years ### "Sales Manager for AZ Hose Pro" March 6, 2026 5.0 Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search on by tech so you can isolate each techs month separate rather then all together Pros Easy to navigate around, very user friendly. Very easy to create jobs. Very easy to create an estimate as well as converting an estimate into a job Cons Some of the functions should be able to work better, especially when editing. You should be able to remove a product when you are receiving your inventory and not have to go back out go into details and remove the product then have to go back and receive the products. Review Source IK Ilan K. President Construction Used the software for: 2+ years ### "Go fresher" April 15, 2026 3.0 Not up to par. Poor customer support, bad UX/UI, poor customization. Too much double entry of data because no native CRM integration. Why can’t I mass update estimates and instead have to send your developers a csv file and then wait 5-7 days or more? Pros Not much, unfortunately. I guess it’d be the estimate conversion process but even that isn’t always clean. Why only 5 options? Cons A lot. Lack of reporting, lack of customizable dashboards, no native CRM integration, overall UI, feels like Windows 98. Review Source DM Duane M. Cabinet And Appliance Manager Building Materials Used the software for: 2+ years ### "Service Fusion - Dispatch Model" January 6, 2026 5.0 Our experience has been great with Service Fusion. There has only been a few times when the service wasn't available for one reason or another. Pros I use the dispatch option of Service Fusion everyday. I like the overall layout, and being able to color code the jobs for an easy visualization. It is very user friendly. I can drag and drop jobs around on the schedule as needed. We also like being able to upload pictures and documents for each job. Cons I would prefer if the color coding would follow out to the app on the phones, so the installers could see that as well. Review Source HC Heather C. Director of Data Management Hospital & Health Care Used the software for: 2+ years ### "Overall, great product" January 13, 2026 5.0 Overall, we enjoy service fusion and it has helped us keep all info in one spot. We will continue to use the product for the foreseeable future. Pros It allows us to keep all data in one place. Customer service has also been awesome. It also has many different reporting options. Cons Missing some features that would be useful for us - i.e. being able to print dispatch screen. We were forced into FusionPay even though we didn't want it. Review Source JB Jeanie B. Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to Work With" January 6, 2026 4.0 The technicians are fabulous to work with. They return calls and emails in a timely manor. They still have some glitches to work on, but a good company to work with. Pros Honestly this company is really good! They are easy to work with. Any service company large or small I highly recommend it for people because it’s so simple straight forward and also helps keep any business organized and ability to make sure everyone knows what’s going on! GET IT FOR YOUR SERICE COMPANY! Cons Doesn't have enough place to put the information I need. Sometimes is hard to find what I am looking for. Review Source aG alfred G. sales manager Accounting Used the software for: 1-2 years ### "sales manager" February 13, 2026 5.0 4 out of 5 i really like it, its easy to use we will keep using it, just little things to improve on Pros i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good Cons not able to txt blast everyone at once, also free map routes for jobs, then also a automatic email for payments coming up Review Source pK pavan K. Project Manager Construction Used the software for: 1-2 years ### "Okay product. But need to speed the loading time of pages" January 11, 2026 5.0 Over all its good. but if you can speed up the pages opening time, that would be great. Also, we noticed its been hanging up a lot these days. It says 'hmmm' and page breaks. Pros Connects everything easily. i can order Po's and put them under different jobs. also i can track jobs from dispatch to completion in different phases. Cons Extremely slow. When i add multiple site visits or the job batch becomes bigger, it takes ages for the page to load. sometimes its really frustrating Review Source mB mark B. sales rep Mechanical or Industrial Engineering Used the software for: 1-2 years ### "HVAC Lifer" January 6, 2026 5.0 Very good! I have been here for a little over 40 years, have had many software's over the time, this is by far the best! Pros Once I got it figured out it is awesome! Can do a lot of things anywhere from dispatch to making up proposals, etc. Cons sometimes takes a while when changing screens, can be a little slow at times, other than that no real issues Review Source JP James P. President Construction Used the software for: 1-2 years ### "Watch for "Merchant Fees"" December 11, 2022 1.0 Pros Thieves. When cancelling, look for "merchant fees" hiding that is actually the company you've already cancelled with still charging your company. 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