# Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Service Fusion the right HVAC solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Service Fusion Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews JB Johnathan B Business ManagerUtilities, 11 - 50 employeesUsed the software for: 6-12 months. “The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses.“ April 15, 2026 AG Andrew G Production ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for.“ October 2, 2025 BM Bobby M OwnerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to have all of the most important functions of my business in one software that also automates customer communication.“ January 6, 2026 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans.“ April 15, 2026 TW TRAVIS W Service ManagerBuilding Materials, 2 - 10 employeesUsed the software for: 1-2 years. “The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication.“ January 14, 2026 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “You can't run job reports, for example, to be able to determine how long it takes us to complete a job.“ April 15, 2026 JW Jim W Operations ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is very important in our career path - HVAC.“ January 9, 2026 RP Rick P PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!“ January 8, 2026 ## Showing most helpful reviews Showing 1-25 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon V. Franchise Community Manager Used the software for: 1-2 years ### "If you have a sales team that is mobile and on the road this is an incredible platform." April 1, 2018 5.0 Pros It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement. Cons There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available. Review Source AS Ashley S. service coordinator Facilities Services Used the software for: 1-2 years ### "Best bang for your buck! " April 15, 2026 4.0 Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users. online support and training academy easily accessible. Pros Customer support is quick and helpful. The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software. It has enough to manage a real time schedule, allows for easy employee management, even has a drive for data management as a standard feature . Cons the customizable document feature is lacking. you are not able to build your own documents within the software how we would like. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion we chose for the money and unlimited user capability, and features Review Source PW Phil W. Admin Consumer Services Used the software for: 2+ years ### "Overview of product" April 16, 2026 3.0 You are trying to be more responsive to issues, current & improving responsiveness.Tech support is improving in responsiveness Pros Cost for what product offers vs competitors products Improvements to mobile app and features added to enhance app Cons Not spending enough effort on the core portions of product, appear to try to add more value added items which don't improve base product Review Source RP Rick P. President Consumer Services Used the software for: 2+ years ### "SF is good but needs improvements" January 8, 2026 4.0 Pros Been using SF for the past 2+ years and have gotten very proficient with it. Easy to locate past estimates/jobs to review them with our clients. SF is very adaptable since we starting using it. Cons 40% of our work is contracted PM Services. Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks! Having to scroll down ONE PM Service job at a time and then looking to see if there are other jobs in the near by area is not possible in the current small window. We've been requesting since day one to please work on the PM Service portion of SF. I'm considering looking into Service Titan to see what they can offer in this area. Yes, I know they cost more but streamlining our operations is how we make money. I reached out in the past and offered our beta testing on any PM Service changes you would like for us to review before you roll them out to your other clients. Just a thought, thanks. Rick Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Cheaper but now learning SF inside and out I'm seeing it's weakness in PM Service scheduling on a daily basis. Review Source RB Rick B. Founder Telecommunications Used the software for: 2+ years ### "Easy to Use & Adaptable" April 15, 2026 4.0 Still a little rough around the edges but an incredible value for our company. has helped our company become more efficient. Pros It's a much better value than Autotask. Not only does it cost much less monthly, it's a better product. With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. We also had to pay a 3rd party monthly to parse email messages to create tickets in Autotask. We love the ability to add fields to our jobs as our needs change. Cons There are some issues with Quickbooks integration assigning jobs to the wrong child company even though we've made the child inactive in Quickbooks. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Less expensive and more features that we need. Review Source HW Henry W. Owner Consumer Services Used the software for: 2+ years ### "Overall Feedback " April 15, 2026 5.0 The software is super user friendly. It is quiet expensive and it would be nice if smaller company could have a cheaper option. Pros The all around features. It's a one stop for everything. I have my phones scheduling invoices all in one place. Cons Our recommendation don't really get implemented. I have suggested changes on the idea portal multiple times. Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) The billing specifically taxes were difficult on the other software Review Source AC Andrew C. Owner Machinery Used the software for: 2+ years ### "Happy with Service Fusion" April 15, 2026 4.0 Overall, we have been happy with , I've looked at many competitors when we have gotten frustrated and found the services and features for my business needs cannot be met with any other software. Would I like it to be better? Sure, there's plenty to improve upon, however I know one software system will never meet all your expectations. Pros Scheduling software, the ability to see where every job is located, the job numbers representing age, the ease of making a new job for a repeat customer, the new and improved global search, and at last being able to text pictures. Cons Inventory control, I come from an outdoor power equipment repair business, and we have over 10.000 parts and many of those parts have 3 locations each. We have had to make our own system within to make it work for us. What I would really like in an ideal world is to be able to see every movement of parts moving from one warehouse to another, along parts sales in a day, week, month at the micro level, where looking at an individual part I could dive down and see my sales history and know when I could increase product on hand or be able to see trends on the parts popularity. I wish Service Fusion had an easy-to-use point of sale system and an easier return merchandise system. If the point of sale has aged over 2 weeks it is very difficult to refund someone's money. Review Source EG Ed G. Sales Management Construction Used the software for: 1-2 years ### "Sales Manager for AZ Hose Pro" March 6, 2026 5.0 Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search on by tech so you can isolate each techs month separate rather then all together Pros Easy to navigate around, very user friendly. Very easy to create jobs. Very easy to create an estimate as well as converting an estimate into a job Cons Some of the functions should be able to work better, especially when editing. You should be able to remove a product when you are receiving your inventory and not have to go back out go into details and remove the product then have to go back and receive the products. Review Source JM Julie M. Business Development Construction Used the software for: 2+ years ### "Great App to Use" April 15, 2026 4.0 The speed on the desktop has gotten faster, which is great. Overall, a good system to use on the desktop and in the field. Pros Customer support is great, friendly, and are extremely helpful. The app is user friendly for employees. Cons The jobs that are in unscheduled, the dropdown, should be able to make larger so we can see more jobs that need to be scheduled. Review Source MM Mike M. Owner Entertainment Used the software for: 2+ years ### "AV & Security" April 15, 2026 5.0 For the most part it does what I need very well. There are issue and limitations but for the most part I am happy Pros Customer reoccurring Billing and remote access. Auto emailing invoices to the customer on their due date. Cons Slow speeds, lack of note control in the schedule. Inventory abilities. App does not always update when on the way or complete Review Source AS Anthony S. President and CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Server Issues" December 10, 2025 1.0 I've been with since 2018 and over the last 3 years, the system has been very slow. All the updates they do cause issues and there is always a sorry excuse as to what the problem is or when it will be fixed. Find another platform to use! I have been a loyal customer and they won't even offer any credits for the delay in the system. This is causing down time for my entire team. Which in turn costs my company. Not happy and I am in the works of leaving this program for another after nearly 8 years of using this system. Pros Right now, not much! They have been having a lot of issues and it has taken over a month to get an issue resolved with the jobs board loading. Still not fixed and slowing down my operations! Cons Horrible with updates and issue resolution! Not a whole lot has changed in 8 years with system improvements. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Price was the main reason. It had most of the features I was looking for. Review Source JW Jennifer W. Customer Relations Manager Consumer Services Used the software for: 1-2 years ### "Customer Relations Manager (Accounts Receivable)" January 6, 2026 4.0 For the cost of the program it works how it should. Just wish it was easier to get help with technical support. Pros Easy to use and ability to talk with quickbooks. The invetory management with SKU's. Easy to add and move customers Cons Some of the updates that have caused issues with the program. Legth in getting reports to upload to print. Lots of times timing out. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion The price is the main reason also I believe they don't work with quickbooks Switched from [Total Service](https://www.capterra.com/p/21343/Total-Service/) Technical support sucked and the price was outragious. Review Source rS rob S. APM Construction Used the software for: 1-2 years ### "A Great work app" January 6, 2026 5.0 Overall is a great App to have if you are looking for organization and convenience! It is also very easy to learn! I am very glad that we incorporated service fusion into our daily use at work! Pros allows me to keep track of all my clients, material, labor etc. It really cuts down on wasted time. There are so many other options on here that you can use. Cons I honestly do not have anything negative to say about , as it allows me to keep all my information organized! Switched from [Procore](https://www.capterra.com/p/56250/Procore/) was so much more helpful for us. Review Source JL Jason L. Owner, Master Plumber Construction Used the software for: 2+ years ### "Owner, ABC Plumbing " January 7, 2026 4.0 Been working well for my company for 3 years. Hoping to see growth, more areas to review individual sales, keeping up with other apps (Service Titan, HCP,Ect.) Pros Easy to use app. Once everything needed for day to day operations has been added, it greatly helped in mainstream my company Cons Limited usage, needs price sheet compatibility. Would also be nice if payment via credit card could be a tap or chip compatabile. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion It fit our current needs and budget at the time. Review Source SJ Steven J. Operations Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good system for the early-growth contractor" October 23, 2024 3.0 Not full-featured. Customer support was not very responsive. Pros Easy to set-up, maintain and use. Good basic system overall. Cons Not full-featured. Customer support was not very responsive. Switched from [OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/) Did not work for us. Needed something more suited to our industry. Review Source SR Susan R. Office Administrator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "One administrator's persepctive. " May 8, 2024 4.0 It's good. Training on it was almost non existent -- I think many of our first year issues would have been moot had the package we purchased come with hands on training. Pros I am not sure. \[sensitive content hidden\] and project manager use it more and are more highly satisfied. I do like the invoice views available via "accounting'. Cons Cannot make customer mailing labels. Recurring reports don't update dates -- so I use "all dates" as a work around but that gives me information I don't always need. Often, when a sync to accounting software goes wrong there is a new reason that I need SF technicians to decipher. I have learned how to fix many issues in this regard but sometimes the issue isn't something I can see. Switched from [Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) Wintac product was being discontinued. The above question does not have my product and I had to choose from your list or the survey would not complete. I chose any old thing in order to be able to close out. Wintac was produced by Intac International. Review Source BH Breanna H. Builder Relations Manager Consumer Services Used the software for: 2+ years ### "Service Fusion Experience " January 6, 2026 4.0 My overall experience with has been great and I would recommend it to others that need a program that involves scheduling. Pros offers great customer support. They are always working to improve their system. I also love that it does not require any paperwork and is all digital, which limits waste. There are so many different features this program offers. Cons Sometimes the program is very slow to load but has improved over time. I have experienced the dispatch page not loading at times. Review Source JL Jessica L. Project manager Construction Used the software for: 2+ years ### "Would recommend " January 6, 2026 4.0 I liked the day to day use and ease of navigation of the system. It was very easy to move things around on the dispatch board. Pros Ease of use and navigation. Customer information is there and easy to change when needed. Techs can easily see their jobs for the day. If you make a mistake it is very easy to fix in the system. Cons Reports are not easy to use. Even when you are putting in exactly what you are looking for it does not show you. Review Source DM Duane M. Cabinet And Appliance Manager Building Materials Used the software for: 2+ years ### "Service Fusion - Dispatch Model" January 6, 2026 5.0 Our experience has been great with . There has only been a few times when the service wasn't available for one reason or another. Pros I use the dispatch option of everyday. I like the overall layout, and being able to color code the jobs for an easy visualization. It is very user friendly. I can drag and drop jobs around on the schedule as needed. We also like being able to upload pictures and documents for each job. Cons I would prefer if the color coding would follow out to the app on the phones, so the installers could see that as well. Review Source DC Daniel C. Service Manager Business Supplies and Equipment Used the software for: 1-2 years ### "Keeping Daily activities organized" January 7, 2026 4.0 I use daily to track and complete task with great confidence and accuracy. Service Fusion has streamlined the process of keeping our clients informed on the service they have requested. Pros The ability to adapt to the changing market. Professional gooey interface across multiple platforms, such as laptop, tablets, and cell phone. Cons After last upgrade the web site has slow page boot up. Some report tabs will not generate a reports but did find a work around. Review Source JB Jeanie B. Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to Work With" January 6, 2026 4.0 The technicians are fabulous to work with. They return calls and emails in a timely manor. They still have some glitches to work on, but a good company to work with. Pros Honestly this company is really good! They are easy to work with. Any service company large or small I highly recommend it for people because it’s so simple straight forward and also helps keep any business organized and ability to make sure everyone knows what’s going on! GET IT FOR YOUR SERICE COMPANY! Cons Doesn't have enough place to put the information I need. Sometimes is hard to find what I am looking for. Review Source CA Chris A. Territory Manager Construction Used the software for: 2+ years ### "GREAT Platform!!!" January 6, 2026 5.0 Could not be happier with how easy it is to use on a daily basis. Very easy to navigate and the estimating function is a game changer! Pros The platform is so efficient and easy to use. All the functions work flawless. Field workers also love the convenience in the field. Cons The ding sound is absolutely annoying and wish it would be removed. Moving to new pages and functions having it go off needs to stop! Review Source jS jessica S. director of sales an bd Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "One Happy Lighting Lady " January 6, 2026 5.0 I truly enjoy it very much and find it quite satisfying to engage with, as it brings me a lot of happiness and a sense of fulfillment. Pros I work for a large company and i really like the way I am able to filter jobs by sales rep/agent so i am able to pull up just my orderss. I also like the estimate's feature and how I can see which ones turned into actual wo Cons It's very particular about what you put in the search field - less is more, I found out quickly . very happy Review Source mB mark B. sales rep Mechanical or Industrial Engineering Used the software for: 1-2 years ### "HVAC Lifer" January 6, 2026 5.0 Very good! I have been here for a little over 40 years, have had many software's over the time, this is by far the best! Pros Once I got it figured out it is awesome! Can do a lot of things anywhere from dispatch to making up proposals, etc. Cons sometimes takes a while when changing screens, can be a little slow at times, other than that no real issues Review Source CR Carina R. Accounts Receivable Construction Used the software for: 1-2 years ### "Simple, Easy, good !" April 30, 2024 4.0 It's pretty good but it could be great !!!! Pros To be honest, Customer service is on point.!!!! I am still discovering features in SF and all agents are very knowledgeable, every question i have they all make sure to guide me on the process, if a ticket is opened for a problem that has to go to the internal team i always get a response back usually within a day or two. (\[sensitive content hidden\] best of all) Cons No credit memo feature, not being able to go back the page on everything most times takes me back to main page if it is an invoice or something i am searching for. not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me the amount of contract when do they expire for the option of possible sales i should be seing the customers that their agreements are about to expire without having to pull a report. I do not like to see open revenue for the jobs that are closed but not billed this should be for open balances that are billed open invoices or pending not closed if a job is closed the balance should not reflect as an open balance on the account. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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