--- title: "Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Service Fusion the right Field Service Management solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135788/Service-Fusion/reviews/" page_type: "reviews" language: "en" --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 29th, 2026 # Reviews of Service Fusion Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews JB Johnathan B Business ManagerUtilities, 11 - 50 employeesUsed the software for: 6-12 months. “The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses.“ April 15, 2026 AG Andrew G Production ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for.“ October 2, 2025 JM John M Operations Manager - Service and Special Projects DivisionFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track.“ April 18, 2026 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans.“ April 15, 2026 EG Ed G Sales ManagementConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search on by tech so you can isolate each techs month separate rather then all together“ March 6, 2026 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “You can't run job reports, for example, to be able to determine how long it takes us to complete a job.“ April 15, 2026 SS Stacey S Owner, accounts payable, adminElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking, capturing photos directly into the platform and the ability to have clients sign forms right in the field.“ October 30, 2024 MC Michael C ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Task" items mysteriously delete themselves from the schedule. But the real issue is our data. “ March 2, 2026 ## Showing most helpful reviews Showing 1-25 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon V. Franchise Community Manager Used the software for: 1-2 years ### "If you have a sales team that is mobile and on the road this is an incredible platform." April 1, 2018 5.0 Pros It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement. Cons There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available. Review Source RP Rick P. President Consumer Services Used the software for: 2+ years ### "SF is good but needs improvements" January 8, 2026 4.0 Pros Been using SF for the past 2+ years and have gotten very proficient with it. Easy to locate past estimates/jobs to review them with our clients. SF is very adaptable since we starting using it. Cons 40% of our work is contracted PM Services. Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks! Having to scroll down ONE PM Service job at a time and then looking to see if there are other jobs in the near by area is not possible in the current small window. We've been requesting since day one to please work on the PM Service portion of SF. I'm considering looking into Service Titan to see what they can offer in this area. Yes, I know they cost more but streamlining our operations is how we make money. I reached out in the past and offered our beta testing on any PM Service changes you would like for us to review before you roll them out to your other clients. Just a thought, thanks. Rick Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Cheaper but now learning SF inside and out I'm seeing it's weakness in PM Service scheduling on a daily basis. Review Source AS Anthony S. President and CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Server Issues" December 10, 2025 1.0 I've been with Service Fusion since 2018 and over the last 3 years, the system has been very slow. All the updates they do cause issues and there is always a sorry excuse as to what the problem is or when it will be fixed. Find another platform to use! I have been a loyal customer and they won't even offer any credits for the delay in the system. This is causing down time for my entire team. Which in turn costs my company. Not happy and I am in the works of leaving this program for another after nearly 8 years of using this system. Pros Right now, not much! They have been having a lot of issues and it has taken over a month to get an issue resolved with the jobs board loading. Still not fixed and slowing down my operations! Cons Horrible with updates and issue resolution! Not a whole lot has changed in 8 years with system improvements. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Price was the main reason. It had most of the features I was looking for. Review Source RB Rick B. Founder Telecommunications Used the software for: 2+ years ### "Easy to Use & Adaptable" April 15, 2026 4.0 Still a little rough around the edges but an incredible value for our company. Service Fusion has helped our company become more efficient. Pros It's a much better value than Autotask. Not only does it cost much less monthly, it's a better product. With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. We also had to pay a 3rd party monthly to parse email messages to create tickets in Autotask. We love the ability to add fields to our jobs as our needs change. Cons There are some issues with Quickbooks integration assigning jobs to the wrong child company even though we've made the child inactive in Quickbooks. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Less expensive and more features that we need. Review Source HI Heather I. Integrated Operations Administrator Retail Used the software for: 1-2 years ### "Love the system as a whole, but the app and text functions are frustrating." January 6, 2026 4.0 I am a big fan of Service Fusion having worked with it at two different employers. As I learn more from Customer Service I like it more and more. Just wish we could use estimate templates, admin functions, internal and external text functions etc through the app. Pros The Customer Support team. The agents are friendly and knowledgeable. It never takes long to get through by phone, by email or by chat. When we are trying to resolve major workflow challenges, they take all the time we need to help us find solutions. Wonderful Customer Service at Service Fusion :) Cons The field app and the texting functions. Our senior team members are frequently on the road without access to a laptop. There are far too many functions the app cannot access. The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there. The texting needs major improvements. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion Cost and functionality were the main concerns. Service Titan was also considered. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) A need for efficiency and functionality. Review Source BM Bobby M. Owner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Quality software for a fair price" January 6, 2026 4.0 Service Fusion has helped organize my business and provide functionality to hand off roles to other employees easily and seamlessly. Pros The ability to have all of the most important functions of my business in one software that also automates customer communication. Cons I had to be rolled back to the old version because the warning pop up about leaving a webpage you are working on isn’t functional in the new version. I had lost a lot of work editing a job or estimate by an accidental button press or click. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Pricing and scalability aligned with the needs of our business Switched from [DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave did not have features we needed to grow to the next level and had terrible customer support. Daysmart was no longer needed with Service Fusion’s dispatching and calendar features. Review Source JH James H. Director on Civil Materials Testing Construction Used the software for: 2+ years ### "Delivering a solid product....." January 6, 2026 5.0 It's been a tremendous help to our organization, we used to do the schedule on a white board and then take a picture and send it out to the technicians. Going paperless is a tremendous help. Pros The accessibility of getting the daily schedule out to our technicians. We were in desperate need of help in our daily scheduling and Service Fusion came through at a very competitive price, well worth it!!! Cons There's times when you hit the "plus" button to add a job to the next days schedule and it does not give you access to this feature so you end up having to click on the technician and hit the create new button to add a job for the next day. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reason for choosing Service Fusion Mainly the price, but also that Service Fusion gave us what we needed. Review Source AG Andrew G. Production Manager Construction Used the software for: 1-2 years ### "A Partially Functional Product from a Dysfunctional Company" October 2, 2025 1.0 My company used Service Fusion for about 2 years and most features worked but some key features like being able to read messages sent by other team members in Service Call.ai just didn't work. We had no idea whether someone had already answered that customer and it made us look like fools with our clients. After the third price hike in as many years, despite no new features, I requested to switch from an annual plan to a monthly plan. I was told that in their terms and conditions it requires that I notify them 15 days in advance for any billing changes. Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of someone there. Finally a billing dept. manager answers us saying that our account will be deactivated until we pay for a year in advance and then we can make the switch to monthly NEXT YEAR. This company will take your business hostage for a variety of reasons. The mere fact that there is not a portal for you to view your own Service Fusion plan and billing settings within a CRM PLATFORM is ASTOUNDING. (October 2025) After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for. Also worthy to mention: -They give 2 weeks notice for price increases (August 2025) -The customer service queue can sometimes be hours long. I was in position #5 on chat support for 45 minutes during regular business hours -They will not call you to resolve a billing issue, they will simply start turning off your user's accounts despite unanswered emails regarding the issue. Overall do yourself a favor and stay away from this software, and if you're like me, get YOUR data out of their platform while you still can. Pros It mainly works except for some features like viewing text messages sent by other team members. I liked being able to group products and services together in quotes. Cons Some features do not work at all and seem not to be a priority for the team at Service Fusion. Their customer support is pretty bad, when you can get ahold of someone, they don't have permission to escalate your call to people in the billing department. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Service Fusion I thought they were a decent company to work with long term but I was wrong Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) More features and automations than Quickbooks Review Source MC Michael C. Manager Construction Used the software for: 2+ years ### "Unimpressive - Unresponsive " March 2, 2026 1.0 Very disappointing. Software such as this is the lifeblood of a modern service company. The lack of support, lack of innovation, and poor performing software make Service Fusion a very bad option if you are looking to succeed in the service industry. Pros The price is fantastic. But you get what you pay for. Fairly simple to use, but not too many features to use anyway. Cons Customer service is virtually nonexistent. They "throttle" our speed back to the point that every action within the system takes 30+ seconds. "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. We have been attempting to get a back-up of our data for security purposes since October 2025. It is now March 2026 and we still have not received a complete copy of our back-up data. Switched from [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Needed more robust service management software Review Source HW Henry W. Owner Consumer Services Used the software for: 2+ years ### "Overall Feedback " April 15, 2026 5.0 The software is super user friendly. It is quiet expensive and it would be nice if smaller company could have a cheaper option. Pros The all around features. It's a one stop for everything. I have my phones scheduling invoices all in one place. Cons Our recommendation don't really get implemented. I have suggested changes on the idea portal multiple times. Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) The billing specifically taxes were difficult on the other software Review Source AP Amber P. Owner Consumer Goods Used the software for: 2+ years ### "A great asset for you company." April 30, 2024 5.0 Overall, everything has been great. Technical support is always available. Open a ticket usually only lasts a couple of days for repair. I would recommend another company looking for resource management. Pros My favorite part about using Service Fusion is the ability to dispatch zones and to be able to tag our customers for future reference. Cons My least favorite thing about Service Fusion is that there’s just not enough time to capture all it can do for us. Alternatives considered [Titan GPS](https://www.capterra.com/p/152535/Titan-GPS/) Reason for choosing Service Fusion Ultimately, it was the decision of upper management Switched from [Act!](https://www.capterra.com/p/175860/Act/) Needed scheduling and dispatching features Review Source Response from EverCommerce May 17, 2024 Thank you for your review! We are so glad to hear Service Fusion has been a great asset for your company. PW Phil W. Admin Consumer Services Used the software for: 2+ years ### "Overview of product" April 16, 2026 3.0 You are trying to be more responsive to issues, current & improving responsiveness.Tech support is improving in responsiveness Pros Cost for what product offers vs competitors products Improvements to mobile app and features added to enhance app Cons Not spending enough effort on the core portions of product, appear to try to add more value added items which don't improve base product Review Source BR Brandon R. Commercial Sales Construction Used the software for: 2+ years ### "Service Fusion - Efficiency You Can Count On" January 6, 2026 5.0 Good, always recommend to colleagues in need of something like this. I did some research a few years ago with my own company which lead me to Service Fusion. Now that I work for this company, I was excited to see that Service Fusion was able to fill a huge void that was present with old ways and habits that weren't always available due to the software inventions and capabilities. Pros Having Service Fusion is like having a team of employees in the office that never call out and exceed expectations in keeping up with all of what the software provides. Cons Sometimes the emails don't go through when I send estimates through the software. The customers say that it goes to junk, or doesn't show up at all from time to time. Review Source JM Julie M. Business Development Construction Used the software for: 2+ years ### "Great App to Use" April 15, 2026 4.0 The speed on the desktop has gotten faster, which is great. Overall, a good system to use on the desktop and in the field. Pros Customer support is great, friendly, and are extremely helpful. The app is user friendly for employees. Cons The jobs that are in unscheduled, the dropdown, should be able to make larger so we can see more jobs that need to be scheduled. Review Source TW TRAVIS W. Service Manager Building Materials Used the software for: 1-2 years ### "Exceptional Service" January 14, 2026 4.0 My overall experience with Service Fusion has been solid. The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication. It has helped reduce manual work and improved our ability to track jobs in real time. Pros Service Fusion has made it easier to manage service calls from start to finish. The scheduling and dispatch tools reduce miscommunication and help keep technicians organized. Having customer history, job notes, and quotes in one system improves response time and accuracy. Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls. Cons Some fields, forms, and workflows aren’t customizable enough for unique service processes. Reporting tools may not allow the level of detail or filtering needed. Notifications and automated messages have limited formatting options. Review Source MM Mike M. Owner Entertainment Used the software for: 2+ years ### "AV & Security" April 15, 2026 5.0 For the most part it does what I need very well. There are issue and limitations but for the most part I am happy Pros Customer reoccurring Billing and remote access. Auto emailing invoices to the customer on their due date. Cons Slow speeds, lack of note control in the schedule. Inventory abilities. App does not always update when on the way or complete Review Source LZ Leah Z. General Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "General manager " January 19, 2026 4.0 Great! It’s eased our scheduling/timesheets/ invoicing immensely. Definitely recommend to others in the field Pros Easy scheduling. User friendly. Navigating is easy. I like the formats and how it looks. Setting up prompts. Cons Multiple visits.. doesnt allow to skip over the weekend. Having to make multiple site visits. Timesheets could use some work Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Cost and functionality. Mobile app is easier Review Source DM Duane M. Cabinet And Appliance Manager Building Materials Used the software for: 2+ years ### "Service Fusion - Dispatch Model" January 6, 2026 5.0 Our experience has been great with Service Fusion. There has only been a few times when the service wasn't available for one reason or another. Pros I use the dispatch option of Service Fusion everyday. I like the overall layout, and being able to color code the jobs for an easy visualization. It is very user friendly. I can drag and drop jobs around on the schedule as needed. We also like being able to upload pictures and documents for each job. Cons I would prefer if the color coding would follow out to the app on the phones, so the installers could see that as well. Review Source TM TASHA M. Administrative Mechanical or Industrial Engineering Used the software for: 2+ years ### "ALWAYS HELPING" April 7, 2026 5.0 IT HAS BEEN GREAT, ALWAY NICE AND MAKE SURE YOU UNDERSTAND AND IF YOU NEED MORE HELP THEY ARE RIGHT THERE. Pros THEY HAVE ALWAYS HELPED ME WHEN WE HAVE A PROBLEM. THEY HAVE SPENT TIME MAKING SURE THAT I WAS GOOD WITH EVERYTHING. Cons SOMETIMES THE UPDATES CAN TAKE TIME TO ADJUST. IT TURNS SOME THINGS AROUND MAKING IT HARD TO GET USE TO IT. Review Source BA Brian A. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great service program " January 6, 2026 4.0 Pros As a service manager. I've tried many different service apps/ programs. This app/ program is the easiest to learn and use. Cons The app doesn't have the same features as the desktop. For example, I am not able to look up expenses. Review Source CM Chelsea M. Office Manager Construction Used the software for: 2+ years ### "Service fusion helps us run our business. " January 7, 2026 5.0 Overall I like service fusion and it helps us run our business. It keeps us organized and keeps tract of daily information. Pros I like the customer support, and that our technicians can add notes and photos in real time. Invoicing directly from the software is great Cons Sometimes it’s complicated to get an invoice to display properly the name and location with parent accounts. Review Source BJ Brian J. Operations Manager Construction Used the software for: 1-2 years ### "Happy Customer" April 15, 2026 5.0 Great for my business. Makes the day go faster and more organized. My Technicians like the ease of use and like the catalogs for ease of use. Pros Ease of use, perfect for streamlining invoicing and processes, service fusion training modules are great to use, easy to use payroll time clocks. Cons I would like to see an inventory section added where we can conduct physical inventories. system's speed is lagging sometimes. Review Source mB mark B. sales rep Mechanical or Industrial Engineering Used the software for: 1-2 years ### "HVAC Lifer" January 6, 2026 5.0 Very good! I have been here for a little over 40 years, have had many software's over the time, this is by far the best! Pros Once I got it figured out it is awesome! Can do a lot of things anywhere from dispatch to making up proposals, etc. Cons sometimes takes a while when changing screens, can be a little slow at times, other than that no real issues Review Source SP Shannon P. Manager of HRIS and AP Oil & Energy Used the software for: 1-2 years ### "Service Fusion delivers what they promise " March 6, 2025 5.0 Service Fusion has been a great asset to our company for creating POs and allowing access to many different people. Pros Service Fusion allows our company to create POs and follow them through to the charge out for the job. We all can search and look for the PO and stay on the same page. Cons I haven't found anything I don't like at this point. Review Source BC Brenda C. Office Manager Construction Used the software for: 2+ years ### "Gilford NH" May 1, 2024 5.0 Generally satisfied. It's hard when we live on the east coast and your company is based in Texas, which is a different time zone and we seem to have to wait until 10 a.m. our time to get help. Pros You should write "do" above, not did (past tense like we are leaving you.) What I like most about SF is it is user friendly. Cons Like least, that you can't hit the back button and be exactly where you were. Everything resets. When creating a job it defaults to dispatched status instead of scheduled status. We have to change it from dispatched to scheduled. Issues with estimates, have to save as pdf to get it to print on one page. Otherwise, it prints address field separate from the details. Can be slow at times, especially when using search function. Review Source Response from EverCommerce May 16, 2024 Thank you for your honest feedback! Please use our ideas portal to submit some of your suggestions to our product and development team. Also, our support team expanded their available hours at the beginning of the year. Support is available from 7 am - 7 pm ET. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.