--- title: "Service Fusion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Service Fusion Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/135788/Service-Fusion/" page_type: "product" language: "en" --- # Service Fusion Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Service Fusion ## What is Service Fusion? Service Fusion is a powerful field service management solution built for contractors in HVAC, Plumbing, Electrical, Garage Door, Appliance Repair, and Handyman industries. Designed to streamline scheduling, dispatching, invoicing, and customer communication, it helps businesses operate more efficiently from anywhere. With no per-user fees, guided onboarding, and top-rated customer support, Service Fusion offers the tools and flexibility growing field service teams need—all at a flat monthly rate. ## What is Service Fusion used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Recognitions Shortlist Overall rating Based on 308 user reviews Reviews sentiment Positive 85% Neutral 6% Negative 8% Pros & cons Streamlined daily operations Comprehensive employee coordination Frequent technical disruptions Starting price $259 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Electrical Estimating / 2026 - Field Service Management / 2026 - HVAC / 2026 - HVAC Estimating / 2026 - Plumbing / 2026 - Roofing / 2026 - Work Order / 2026 - Landscape / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.3 +− Features4.1 Value for Money4.2 Ease of Use4.3 Customer Service4.3 Rating Breakdown 4.3 Features4.1 Value for Money4.2 Ease of Use4.3 Customer Service4.3 ## Service Fusion Reviewers Verdict Updated August 2026 AI summary - Service Fusion suits small service businesses needing organized scheduling and job management for field teams. - Reviewers are positive about its intuitive interface, easy onboarding, and tools that help companies stay organized as they grow. - It enables teams to coordinate jobs, track customer records, and manage daily tasks efficiently from office or mobile devices. - Buyers may need to accept some trade-offs around persistent bugs, inconsistent reporting, and occasional data management frustrations. - It fits field service companies prioritizing usability and daily coordination, but those needing advanced reporting or fewer technical issues may want to compare alternatives. ## Service Fusion alternatives Highest Rated [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (339)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135788/Service-Fusion/alternatives/) ## FAQs about Service Fusion Overview ### What problems does Service Fusion solve? Service Fusion solves disorganized scheduling, paper-based work orders, disconnected field-to-office communication, and slow invoicing by putting dispatch, estimates, job updates, photos, payments, and customer records in one system. Small service businesses, dispatchers, office administrators, and field technicians benefit most from faster coordination, clearer accountability, and easier growth. Answer based on 163 reviews Overview ### Which roles and teams benefit most from Service Fusion? Service Fusion is most used by business owners, executives, office managers, and service operations teams running field service companies. Owners and executives use it to track revenue, jobs, and team performance, while office staff, dispatchers, and service managers rely on it for scheduling, dispatching, invoicing, and daily workflow coordination. Answer based on 297 reviews Overview ### What company size and industries is Service Fusion built for? Service Fusion is built primarily for small businesses in construction, with 97% of reviewers from small companies and 34% in construction. It serves HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and other field service contractors, with additional use across consumer services at 20%. Answer based on 308 reviews Features and Usability ### What are the key features of Service Fusion? Service Fusion includes core field service features like scheduling, dispatch management, work order management, and billing & invoicing. Differentiators include QuickBooks integration, GPS and vehicle tracking, mobile app access for notes and photos, and electronic signature capture for field approvals and payments. Answer based on 111 reviews Pricing ### How much does it cost and what fees or limitations are included? Service Fusion starts at $245/month flat rate for the Starter plan, with Plus at 382 and Pro at 627, all for unlimited users. There is no free trial. Reviewers often call the unlimited-user pricing a strong value, though some report price increases, server downtime, no offline mode, and gaps in inventory or reporting. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does Service Fusion integrate with? Service Fusion integrates with QuickBooks Online, QuickBooks Desktop, QuickBooks Enterprise, Profit Rhino, Mailchimp, Google Calendar, Microsoft Outlook, and PaySimple. It connects accounting, pricing, email, calendar, and payments tools, and the catalog lists 10 third-party integrations overall, including Customer Lobby, Podium, and pulseM. Answer based on 43 reviews Getting Started and Support ### How easy is it to onboard and train a team on Service Fusion? Service Fusion offers in-person training, live online sessions, documentation, and videos. Most office staff and field technicians learn daily tasks quickly because the system is easy to navigate, but admins and teams with custom workflows, data imports, or QuickBooks setup often need more time and hands-on support. Answer based on 57 reviews Getting Started and Support ### What customer support options does Service Fusion offer, and how do users rate the experience? Service Fusion offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as fast, friendly, and willing to walk through issues step by step, but others report inconsistent follow-through, long wait times, unresolved technical problems, and frustration during outages or billing-related questions. Answer based on 111 reviews Tech support ### How good is Service Fusion tech support? Service Fusion provides helpful onboarding, training, and day-to-day support for many field service teams. Small business owners, office staff, and dispatchers often find the team responsive and knowledgeable, especially during setup, but some users report slow follow-up, generic knowledge base replies, and longer waits for harder product issues. Answer based on 74 reviews ## Who uses Service Fusion? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined daily operations 98% positive reviews out of 44 Most reviewers describe ease of use as crucial, highlighting intuitive navigation and simple job management features. Melissa J. Business Manager, 11 - 50 employees. "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for." Frequent technical disruptions 72% negative reviews out of 50 Most users report bugs and issues disrupt productivity, citing outages, glitches, and slow resolution of persistent problems. Chris A. Territory Manager, 2 - 10 employees. "Moving to new pages and functions having it go off needs to stop!" Comprehensive employee coordination 91% positive reviews out of 34 Most reviewers find staff management effective, noting improved communication, workflow customization, and simplified team oversight. Sharon H. Office Administrator, 11 - 50 employees. "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee management for quick and easy payroll." Supports business expansion 95% positive reviews out of 21 Most reviewers indicate small business growth benefits from organization, efficiency, and consolidation of essential functions. ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) Service Fusion supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep field teams connected, coordinate jobs more efficiently, and manage invoices and payments with less manual work, allowing teams to deliver faster service and maintain more accurate financial records. Mobile Access 4.0 (113) 84.96% of 113 reviewers that rated this feature as important or highly important Service Fusion helps you manage work on the go, letting technicians access jobs, track time, and update notes from mobile devices. Some users say mobile access is essential and easy to use, but several mention the lack of offline access and limited capabilities compared to desktop. Scheduling 4.4 (99) 86.87% of 99 reviewers that rated this feature as important or highly important With this capability, you can easily schedule jobs, drag and drop assignments, and automate customer reminders. Users think the intuitive interface, color-coded calendar, and quick job creation streamline daily operations, though a few mention navigation quirks and occasional server issues. Service History 4.1 (46) 73.91% of 46 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Calendar Management 4.0 (40) 67.50% of 40 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Work Order Management 4.4 (52) 88.46% of 52 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Billing & Invoicing 4.1 (98) 82.65% of 98 reviewers that rated this feature as important or highly important You can generate, customize, and send invoices quickly, with options for onsite billing and integration with QuickBooks Online. Reviewers appreciate the automation and payment flexibility, though some report syncing issues, limited payment processors, and occasional customer service frustrations. Service Fusion 122 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: You can generate, customize, and send invoices quickly, with options for onsite billing and integration with QuickBooks Online. Reviewers appreciate the automation and payment flexibility, though some report syncing issues, limited payment processors, and occasional customer service frustrations. - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commenting/Notes: Leave comments and notes on documents for others to view - Commercial: Specialized for organizations who focus on commercial projects and processes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Cost Database: Collection of data related to the costs associated with various items, products, services, or activities - Cost Estimating: Forecast the cost and resources required to complete a project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: It gives you a centralized place to manage client records, view history, and access information in the field. Reviewers appreciate the ease of adding and editing customers, but some report duplicate entries and wish for more address fields and improved search functionality. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Service Fusion offers a user-friendly dispatch board that lets you quickly assign jobs, view schedules, and track technician locations. Reviewers appreciate the color coding, easy management, and real-time updates, though some mention limitations with managing larger teams or supervisors. - Document Imaging: Convert paper files into digital images - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electrical Estimating: Estimating software designed for electrical businesses - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Estimating: Estimate expected cost based on various factors before a project begins - Event Calendar: A list of events with their respective dates - File Storage: Store and access documents, forms, and photos in one centralized place - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For General Contractors: Intended to be used by general contractors - For Handyman Industry: Serves handyman professionals - For HVAC Companies: Software designed specifically for HVAC companies - For Janitorial Services: For janitorial management, platforms, services, etc. - For Locksmiths: Software is designed specifically for use of locksmith companies - For Plumbing Industry: Serving plumbing industry professionals - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Messaging: Communicate using messages within the system - Mobile Access: Service Fusion helps you manage work on the go, letting technicians access jobs, track time, and update notes from mobile devices. Some users say mobile access is essential and easy to use, but several mention the lack of offline access and limited capabilities compared to desktop. - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Photo Capture: Capture photos for any type of use case - Photos/Images: Photos/Images - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: With this capability, you can easily schedule jobs, drag and drop assignments, and automate customer reminders. Users think the intuitive interface, color-coded calendar, and quick job creation streamline daily operations, though a few mention navigation quirks and occasional server issues. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Takeoff: Measure digital plans to calculate labor and materials needed - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (285) 4.1 Based on 285 reviews ## Pricing Value for money 4.2 (266) [View pricing plan details](https://www.capterra.com/p/135788/Service-Fusion/pricing/) Starter $259.00 Flat Rate,Per Month It includes: - Customer Management - Estimates and Jobs - Scheduling and Dispatching - QuickBooks Integration - Invoicing - Payment Processing - Project Management - Reporting - Text Messaging Alerts - Estimate Option Plus $399.00 Flat Rate,Per Month It includes: - Job Photo Uploads - Inventory Management - Job Costing - Integrated Voice & Text Pro $649.00 Flat Rate,Per Month It includes: - Open API Integration - Custom Documents - eSign Documents - Customer Web Portal - Progress Billing & Recurring Invoicing Value for money 4.2 (266) 4.2 Based on 266 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Podium](https://www.capterra.com/p/164285/Podium/)[ PaySimple](https://www.capterra.com/p/146664/PaySimple/)[ Coast](https://www.capterra.com/p/10004846/Coast/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (293) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (293) 4.3 Based on 293 reviews ## User reviews Overall rating 4.3 Based on 308 reviews Filter by rating 5(168) 4(95) 3(20) 2(9) 1(16) Mentioned topic Sorted by most recent AB Andy B. Operations Manager Facilities Services ### "Good but not easy to use." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 22, 2026 Lots of good features but design is full of frustrating quirks that make it difficult to use, especially for new users that are not aware of these quirks. One example would be when editing a customer's name. You have to click the save button twice for the change to be recorded. I would like to see functionality more consistent. On one report you click a radial button to export to excel, on others there is a button, on others there is an icon. Get the design team together and come up formats that work on all pages/reports. Pros Mapping jobs to make service calls more efficient is very useful. Service team is initially very responsive to issues. Cons I had to delete years worth of data because it was slowing down the system. Still slow but better. I expected a more efficient system that could handle our service and data and still perform as intended. Alternatives considered [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reasons for choosing Service Fusion GPS in the same package as service tracking along with reasonable sync to QuickBooks desktop. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM John M. Operations Manager - Service and Special Projects Division Facilities Services ### "Fantastic experience, amazing support, so glad to be back on this platform. Service Fusion > Others" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2026 Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track. The current experince does exactly what it is desgned to do, a couple of mino0r tweaks could make this suite level up! Pros Ease of depolyment; specifically the training modules, impeccable customer support, flexible schedule layout, ease of employee management, customizable features, truly a one stop application. it is Quickbooks certified; we know our data security is top notch. With an expanding team we are experiencing good value for the money we are spending. Cons App features could be expanded, management will benefit from more options allowing extended abilites for scheduling, invoicing, reporting, estimating, printing to pdf etc remotely. Realtively simple commands as the framework is solid. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber is for jobbers, Service Fusion; for the Pros. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PW Phil W. Admin Consumer Services ### "Overview of product" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 16, 2026 You are trying to be more responsive to issues, current & improving responsiveness.Tech support is improving in responsiveness Pros Cost for what product offers vs competitors products Improvements to mobile app and features added to enhance app Cons Not spending enough effort on the core portions of product, appear to try to add more value added items which don't improve base product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BS Brandy S. Office Manager Consumer Services ### "Good for the money- needs more work" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 16, 2026 Its a bit of a roller coaster. I really like the product but some of the software glitches and they don't ever seem to be in a hurry to fix it. I wish they took their problems more seriously. Pros I like a lot of the customization, they have a lot in their system for the price you pay. The dispatch grid is nice to see everything and being able to customize what things it shows is great. Cons When we have a problem with any of the features we call tech support. They have taken up to a year and a half to fix an issue on their end. It seems that every time I call with an issue we are the only ones and they have never heard of the issue with their own program. Alternatives considered [pulseM](https://www.capterra.com/p/235266/pulseM/) [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reasons for choosing Service Fusion Service fusion had more features and customization compared to the other products in the same price range. Service Titan would've been my first choice but their pricing structure didn't work well for the way our company is set up so it wasn't an option for us just based on the price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Andrew C. Owner Machinery ### "Happy with Service Fusion" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 Overall, we have been happy with Service Fusion, I've looked at many competitors when we have gotten frustrated and found the services and features for my business needs cannot be met with any other software. Would I like it to be better? Sure, there's plenty to improve upon, however I know one software system will never meet all your expectations. Pros Scheduling software, the ability to see where every job is located, the job numbers representing age, the ease of making a new job for a repeat customer, the new and improved global search, and at last being able to text pictures. Cons Inventory control, I come from an outdoor power equipment repair business, and we have over 10.000 parts and many of those parts have 3 locations each. We have had to make our own system within service fusion to make it work for us. What I would really like in an ideal world is to be able to see every movement of parts moving from one warehouse to another, along parts sales in a day, week, month at the micro level, where looking at an individual part I could dive down and see my sales history and know when I could increase product on hand or be able to see trends on the parts popularity. I wish Service Fusion had an easy-to-use point of sale system and an easier return merchandise system. If the point of sale has aged over 2 weeks it is very difficult to refund someone's money. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RB Rick B. Founder Telecommunications ### "Easy to Use & Adaptable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 15, 2026 Still a little rough around the edges but an incredible value for our company. Service Fusion has helped our company become more efficient. Pros It's a much better value than Autotask. Not only does it cost much less monthly, it's a better product. With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. We also had to pay a 3rd party monthly to parse email messages to create tickets in Autotask. We love the ability to add fields to our jobs as our needs change. Cons There are some issues with Quickbooks integration assigning jobs to the wrong child company even though we've made the child inactive in Quickbooks. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Less expensive and more features that we need. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Michael P. Project Manager Electrical/Electronic Manufacturing ### "Mike's review of Service Fusion" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 15, 2026 Overall a great experience. It would be incredibly helpful for a more detailed API access to automate things more from our end. Pros It is a very robust platform that helps us to organize our jobs and techs. We also do all of our invoices via SF. Cons there is no way to bulk change site visit status. If I assign 5-10 techs to a job I need to individually change the job status for each tech which is time consuming. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Mike M. Owner Entertainment ### "AV & Security" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 15, 2026 For the most part it does what I need very well. There are issue and limitations but for the most part I am happy Pros Customer reoccurring Billing and remote access. Auto emailing invoices to the customer on their due date. Cons Slow speeds, lack of note control in the schedule. Inventory abilities. App does not always update when on the way or complete Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GS Gregg S. Director of Operations Electrical/Electronic Manufacturing ### "A passable, low cost Service management software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 15, 2026 It has been an ok experience. It is just very slow to update the software or add meaningful features. Without Offline mode, it can be useless somedays. Pros Tracking all our notes and equipment in one place accessible to all staff. Ability to use a phone app to enter customer and job data. Cons The App does not work if there is no signal. We have a lot of areas that do not have a good signal. Also the lack of any type of document/form creation, ie: Safety Forms, Maintenance forms, OSHA - similar to Site Docs. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) [BuildOps](https://www.capterra.com/p/194155/BuildOps/) [Fieldwire](https://www.capterra.com/p/142801/Fieldwire/) Reasons for choosing Service Fusion Some felt very new with few features, some did not have the equipment tracking, some were extremely expensive, some sales people were very vague, and some of them didn't feel right. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. David S. Refrigeration Construction ### "A helping hand to run your buisness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 15, 2026 Using it for years after switching a few companies and failing with all, their support is the best part here Pros Service Fusion understands the importance of workflow, working as expected, and taking responsibility when things are not perfectly smooth Cons Slow sometimes, and some minor upgrades can help, some suggestions they said to improve but still waiting Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Was very slow and loading and didnt look good Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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