--- title: "Page 2 | Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Service Fusion the right HVAC Estimating solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135788/Service-Fusion/reviews/?page=2" page_type: "reviews" language: "en" --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 2 - Reviews of Service Fusion ## Showing most helpful reviews Showing 26-50 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Brandy S. Office Manager Consumer Services Used the software for: 2+ years ### "Good for the money- needs more work" April 16, 2026 4.0 Its a bit of a roller coaster. I really like the product but some of the software glitches and they don't ever seem to be in a hurry to fix it. I wish they took their problems more seriously. Pros I like a lot of the customization, they have a lot in their system for the price you pay. The dispatch grid is nice to see everything and being able to customize what things it shows is great. Cons When we have a problem with any of the features we call tech support. They have taken up to a year and a half to fix an issue on their end. It seems that every time I call with an issue we are the only ones and they have never heard of the issue with their own program. Alternatives considered [pulseM](https://www.capterra.com/p/235266/pulseM/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Service Fusion Service fusion had more features and customization compared to the other products in the same price range. Service Titan would've been my first choice but their pricing structure didn't work well for the way our company is set up so it wasn't an option for us just based on the price. Review Source AB Andy B. Operations Manager Facilities Services Used the software for: 2+ years ### "Good but not easy to use." April 22, 2026 3.0 Lots of good features but design is full of frustrating quirks that make it difficult to use, especially for new users that are not aware of these quirks. One example would be when editing a customer's name. You have to click the save button twice for the change to be recorded. I would like to see functionality more consistent. On one report you click a radial button to export to excel, on others there is a button, on others there is an icon. Get the design team together and come up formats that work on all pages/reports. Pros Mapping jobs to make service calls more efficient is very useful. Service team is initially very responsive to issues. Cons I had to delete years worth of data because it was slowing down the system. Still slow but better. I expected a more efficient system that could handle our service and data and still perform as intended. Alternatives considered [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/)[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing Service Fusion GPS in the same package as service tracking along with reasonable sync to QuickBooks desktop. Review Source JB Johnathan B. Business Manager Utilities Used the software for: 6-12 months ### "Excellent CRM for Service Businesses with Great Support" April 15, 2026 4.0 Overall, I’ve had a great experience with Service Fusion. The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses. Pros What I liked most about Service Fusion was how easy the implementation process was. Getting started was simple, and their support team has been excellent whenever I’ve needed help. The software offers many useful features that help keep my business organized and running smoothly, from scheduling to customer management. Overall, it has been a valuable tool for my business. Cons The main area where I think Service Fusion could improve is time tracking. The current system feels very basic and lacks some of the more advanced features that businesses may need for tracking employee time and productivity. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion Service Fusion provided the features we were looking for while being a great value. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed a more robust system for managing our work orders. Review Source PW Pam W. Owner and Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Still needs improvement" April 15, 2026 3.0 Customer support is very responsive, albeit often doesn't know the answer to my issues. We have found some work arounds and still do many things manually because we often don't have time to be messing with software that is supposed to make our lives easier when we are running a business. Scheduling/Dispatch is easy enough. Pros Service Fusion is better than having nothing, and better than our previous service management program. The most recent search update and notifications are a huge improvement! Hoping Service Fusion keeps its promise to keep updating their system. Scheduling is easy! Cons Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans. You can't run job reports, for example, to be able to determine how long it takes us to complete a job. The Sales Tax is an absolute nightmare. The ITEMS should be either taxable or non taxable, but the way it is now, if you add a new product or service to your company, you must go through all of your taxing jurisdictions, in our case over 102 and add the new product/service to each taxing jurisdiction itself. Syncing to QB commonly causes issues on our financials, as the sales tax is always .01 over or under. There should be a section for "office notes" that the guys in the field do not see for billing/scheduling/back office info. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Service Fusion We chose SF because of the cost. In the service industry, the turnover is moderate, so managing new users and removing terminated employees, keeping up with that to we don't get overcharged, sounded too cumbersome long term. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) The interface for Corrigo was way outdated and it took too many steps to schedule a job. Plus, for the office to review field photos, we had to download them to view them! Review Source PG Paul G. Director of Operations Environmental Services Used the software for: 2+ years ### "The best all around CRM for HVAC" April 15, 2026 5.0 We have been a customer for almost 10 years for a reason. The support is quick and always willing to help Pros Ease of use and intuitive layout. Everything you need for a CRM is easily accessible via the app or the online dashboard. Super easy to learn and definitely the best value for your money. We tested over 12 other software options for our Commercial HVAC company and always came back to Service Fusion as the best option for data management, security, and the easy scheduling. Cons The app was a little sluggish at time and did not have an offline mode but there is now a new app, as of the other day. Looking forward to all of those improvements. My only complaint is not at the fault of Service Fusion. Its Quickbooks. It would be nice if they offered other accounting software options. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Service Fusion Cost, UI, and functionality. Also Quickbooks Desktop at the time was a big selling point. Not many supported that at the time. We have since changed to QBO. Review Source GS Gregg S. Director of Operations Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "A passable, low cost Service management software" April 15, 2026 4.0 It has been an ok experience. It is just very slow to update the software or add meaningful features. Without Offline mode, it can be useless somedays. Pros Tracking all our notes and equipment in one place accessible to all staff. Ability to use a phone app to enter customer and job data. Cons The App does not work if there is no signal. We have a lot of areas that do not have a good signal. Also the lack of any type of document/form creation, ie: Safety Forms, Maintenance forms, OSHA - similar to Site Docs. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[BlueFolder](https://www.capterra.com/p/109930/BlueFolder/)[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[Fieldwire](https://www.capterra.com/p/142801/Fieldwire/) Reason for choosing Service Fusion Some felt very new with few features, some did not have the equipment tracking, some were extremely expensive, some sales people were very vague, and some of them didn't feel right. Review Source AC Andrew C. Owner Machinery Used the software for: 2+ years ### "Happy with Service Fusion" April 15, 2026 4.0 Overall, we have been happy with Service Fusion, I've looked at many competitors when we have gotten frustrated and found the services and features for my business needs cannot be met with any other software. Would I like it to be better? Sure, there's plenty to improve upon, however I know one software system will never meet all your expectations. Pros Scheduling software, the ability to see where every job is located, the job numbers representing age, the ease of making a new job for a repeat customer, the new and improved global search, and at last being able to text pictures. Cons Inventory control, I come from an outdoor power equipment repair business, and we have over 10.000 parts and many of those parts have 3 locations each. We have had to make our own system within service fusion to make it work for us. What I would really like in an ideal world is to be able to see every movement of parts moving from one warehouse to another, along parts sales in a day, week, month at the micro level, where looking at an individual part I could dive down and see my sales history and know when I could increase product on hand or be able to see trends on the parts popularity. I wish Service Fusion had an easy-to-use point of sale system and an easier return merchandise system. If the point of sale has aged over 2 weeks it is very difficult to refund someone's money. Review Source JM John M. Operations Manager - Service and Special Projects Division Facilities Services Used the software for: 1-2 years ### "Fantastic experience, amazing support, so glad to be back on this platform. Service Fusion > Others" April 18, 2026 5.0 Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track. The current experince does exactly what it is desgned to do, a couple of mino0r tweaks could make this suite level up! Pros Ease of depolyment; specifically the training modules, impeccable customer support, flexible schedule layout, ease of employee management, customizable features, truly a one stop application. it is Quickbooks certified; we know our data security is top notch. With an expanding team we are experiencing good value for the money we are spending. Cons App features could be expanded, management will benefit from more options allowing extended abilites for scheduling, invoicing, reporting, estimating, printing to pdf etc remotely. Realtively simple commands as the framework is solid. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber is for jobbers, Service Fusion; for the Pros. Review Source GK Gary K. Owner Consumer Services Used the software for: 2+ years ### "SLO Dryer Vent Cleaning SF Review" April 15, 2026 4.0 Our overall experience is positive. We are using most every feature and look forward to long awaited upgrades. Pros Integration of dispatch and the call center. The call source phone #s. Text and email reminders, custom forms. Cons Slow global search. The dashboard is not cusomizable with technician info. The dashboard does not let you see the backend info with a click. The new mobile app cuts off the the descriptions of the service when using a small screen (phone). No off line feature for mobile app. Custom forms need to be more customizable. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Service Fusion Price and features mostly along with internet reveiws Switched from [NetkaQuartz Service Desk X](https://www.capterra.com/p/10029256/NetkaQuartz-Service-Desk-X/) You had a better dispatch calendar and mobile app Review Source David S. Refrigeration Construction Used the software for: 2+ years ### "A helping hand to run your buisness" April 15, 2026 5.0 Using it for years after switching a few companies and failing with all, their support is the best part here Pros Service Fusion understands the importance of workflow, working as expected, and taking responsibility when things are not perfectly smooth Cons Slow sometimes, and some minor upgrades can help, some suggestions they said to improve but still waiting Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Was very slow and loading and didnt look good Review Source MP Michael P. Customer Service Manager Utilities Used the software for: 2+ years ### "Expert Repair review" January 15, 2026 4.0 Overall I like service fusion and would recommend it to other businesses. If service didn't go down a few times last year I would've given a 5 star review. Pros Service fusion is a very user friendly system. Easy to learn and navigate without any training. Perfect for what we need to do in my business. Cons Occasional issues with the system being down throughout 2025. I wish there were more priority color options for statuses. Right now there's only High and Low priority. It would be nice if I could make custom priorities with custom names and colors to distribute tasks amongst my team. Review Source PW Phil W. Admin Consumer Services Used the software for: 2+ years ### "Overview of product" April 16, 2026 3.0 You are trying to be more responsive to issues, current & improving responsiveness.Tech support is improving in responsiveness Pros Cost for what product offers vs competitors products Improvements to mobile app and features added to enhance app Cons Not spending enough effort on the core portions of product, appear to try to add more value added items which don't improve base product Review Source JW Jennifer W. Customer Relations Manager Consumer Services Used the software for: 1-2 years ### "Customer Relations Manager (Accounts Receivable)" January 6, 2026 4.0 For the cost of the program it works how it should. Just wish it was easier to get help with technical support. Pros Easy to use and ability to talk with quickbooks. The invetory management with SKU's. Easy to add and move customers Cons Some of the updates that have caused issues with the program. Legth in getting reports to upload to print. Lots of times timing out. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion The price is the main reason also I believe they don't work with quickbooks Switched from [Total Service](https://www.capterra.com/p/21343/Total-Service/) Technical support sucked and the price was outragious. Review Source JW Jim W. Operations Manager Construction Used the software for: 2+ years ### "Grateful for service fusion" January 9, 2026 4.0 Overall, we like service fusion. It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is very important in our career path - HVAC. We are constantly revisiting equipment multiple times over the years and it is so nice to have a record of things that happened in the past that are relevant to your current job. Pros I personally love the calander feature the most. It is the most used item in our company. We all go in to the shop in the mornings, check the jobs for that day or the next day and have a very good idea of what we need to prep for. Cons The mobile app needs so much work! maybe it is just me personally, but the desktop program and the phone app are so drastically different from each other. It seems to me from time to time that they dont connect well to each other for some reason. We also have all sorts of problems with guys not being able to see jobs on the phone app. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion we chose service fusion Purely for the cost savings Review Source MC Michael C. Manager Construction Used the software for: 2+ years ### "Unimpressive - Unresponsive " March 2, 2026 1.0 Very disappointing. Software such as this is the lifeblood of a modern service company. The lack of support, lack of innovation, and poor performing software make Service Fusion a very bad option if you are looking to succeed in the service industry. Pros The price is fantastic. But you get what you pay for. Fairly simple to use, but not too many features to use anyway. Cons Customer service is virtually nonexistent. They "throttle" our speed back to the point that every action within the system takes 30+ seconds. "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. We have been attempting to get a back-up of our data for security purposes since October 2025. It is now March 2026 and we still have not received a complete copy of our back-up data. Switched from [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Needed more robust service management software Review Source RS Rebecca S. Office Manager Construction Used the software for: 2+ years ### "Service Fusion Review" January 6, 2026 4.0 Very good. Would recommend the program. Has eliminated the paper process and is easier to keep track of jobs and techs. Pros Easy of managing accounts from the tech side to the customer side. It is great platform for leaving techs notes for the jobs they are to perform. It is easy to refer back to a previous job so the tech knows where to start the next time. Love the communication with the customer through emails and text message. Service Fusion records everything. Cons When doing progress billing it is not easy to add late fees to the last invoice paid. It tries to do the same percentage and then adds a credit to the invoice already paid. It would be nice to have an edit button at the bottom of the customer page so you don't have to scroll up to the top every time. Review Source AG Andrew G. Production Manager Construction Used the software for: 1-2 years ### "A Partially Functional Product from a Dysfunctional Company" October 2, 2025 1.0 My company used Service Fusion for about 2 years and most features worked but some key features like being able to read messages sent by other team members in Service Call.ai just didn't work. We had no idea whether someone had already answered that customer and it made us look like fools with our clients. After the third price hike in as many years, despite no new features, I requested to switch from an annual plan to a monthly plan. I was told that in their terms and conditions it requires that I notify them 15 days in advance for any billing changes. Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of someone there. Finally a billing dept. manager answers us saying that our account will be deactivated until we pay for a year in advance and then we can make the switch to monthly NEXT YEAR. This company will take your business hostage for a variety of reasons. The mere fact that there is not a portal for you to view your own Service Fusion plan and billing settings within a CRM PLATFORM is ASTOUNDING. (October 2025) After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for. Also worthy to mention: -They give 2 weeks notice for price increases (August 2025) -The customer service queue can sometimes be hours long. I was in position #5 on chat support for 45 minutes during regular business hours -They will not call you to resolve a billing issue, they will simply start turning off your user's accounts despite unanswered emails regarding the issue. Overall do yourself a favor and stay away from this software, and if you're like me, get YOUR data out of their platform while you still can. Pros It mainly works except for some features like viewing text messages sent by other team members. I liked being able to group products and services together in quotes. Cons Some features do not work at all and seem not to be a priority for the team at Service Fusion. Their customer support is pretty bad, when you can get ahold of someone, they don't have permission to escalate your call to people in the billing department. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Service Fusion I thought they were a decent company to work with long term but I was wrong Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) More features and automations than Quickbooks Review Source BH Breanna H. Builder Relations Manager Consumer Services Used the software for: 2+ years ### "Service Fusion Experience " January 6, 2026 4.0 My overall experience with Service Fusion has been great and I would recommend it to others that need a program that involves scheduling. Pros Service Fusion offers great customer support. They are always working to improve their system. I also love that it does not require any paperwork and is all digital, which limits waste. There are so many different features this program offers. Cons Sometimes the program is very slow to load but has improved over time. I have experienced the dispatch page not loading at times. Review Source TF Tuli F. Service manager Utilities Used the software for: 2+ years ### "Love the software" January 6, 2026 4.0 we are extremely happy with it and have seen so much improvement and feature additions over the years (keep it up) Pros easy to use, seamless, efficient, a nice way to keep all relevant documents in one place and make sure nothing ggets lost / forgotten Cons there are innovations and some features that we would like added, but there is constantly updates so we are hoping to get those soon Reason for choosing Service Fusion looked the best from the demo and we got a free trial that convinced me Review Source rS rob S. APM Construction Used the software for: 1-2 years ### "A Great work app" January 6, 2026 5.0 Overall Service Fusion is a great App to have if you are looking for organization and convenience! It is also very easy to learn! I am very glad that we incorporated service fusion into our daily use at work! Pros service fusion allows me to keep track of all my clients, material, labor etc. It really cuts down on wasted time. There are so many other options on here that you can use. Cons I honestly do not have anything negative to say about Service fusion, as it allows me to keep all my information organized! Switched from [Procore](https://www.capterra.com/p/56250/Procore/) Service Fusion was so much more helpful for us. Review Source cY chad Y. Sales Construction Used the software for: 2+ years ### "Service fusion" January 6, 2026 5.0 system is very user friendly, The support-help could be better, I don't like the online help request function. I would love for a rep to call direct. Pros Ease of uploading pictures and documents. scheduling is easy and adaptable with changes converting estimates to orders very easy looking up old jobs is easy Cons mobile app and what you can see. Would like to see more options to see the schedule of all techs techs in the field seem to struggle Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Needed something more with scheduling ability Review Source HW Henry W. Owner Consumer Services Used the software for: 2+ years ### "Overall Feedback " April 15, 2026 5.0 The software is super user friendly. It is quiet expensive and it would be nice if smaller company could have a cheaper option. Pros The all around features. It's a one stop for everything. I have my phones scheduling invoices all in one place. Cons Our recommendation don't really get implemented. I have suggested changes on the idea portal multiple times. Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) The billing specifically taxes were difficult on the other software Review Source MC Miriam C. Office Manager Facilities Services Used the software for: 2+ years ### "Great software!" January 7, 2026 5.0 We are so pleased with our experience with Service Fusion. It has truly simplified our workload and schedules. I recommend it to everyone who has service technicians and schedules. Pros It is very easy to work with and to train our employees to use. We like the customization options in all areas. SF helped us move from paper documents to all on iPads that the service technicians can utilize while on the road. We also can add and move jobs easily which would be almost impossible when we were using paper documents. Cons Once in a while the system is down and we aren't able to utilize the schedules. Luckily, it is only down for a short time at a time usually. Review Source JM Julie M. Business Development Construction Used the software for: 2+ years ### "Great App to Use" April 15, 2026 4.0 The speed on the desktop has gotten faster, which is great. Overall, a good system to use on the desktop and in the field. Pros Customer support is great, friendly, and are extremely helpful. The app is user friendly for employees. Cons The jobs that are in unscheduled, the dropdown, should be able to make larger so we can see more jobs that need to be scheduled. Review Source EG Ed G. Sales Management Construction Used the software for: 1-2 years ### "Sales Manager for AZ Hose Pro" March 6, 2026 5.0 Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search on by tech so you can isolate each techs month separate rather then all together Pros Easy to navigate around, very user friendly. Very easy to create jobs. Very easy to create an estimate as well as converting an estimate into a job Cons Some of the functions should be able to work better, especially when editing. You should be able to remove a product when you are receiving your inventory and not have to go back out go into details and remove the product then have to go back and receive the products. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.