# Page 3 | Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Service Fusion the right Field Service Management solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 3 - Reviews of Service Fusion ## Showing most helpful reviews Showing 51-75 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jessica L. Project manager Construction Used the software for: 2+ years ### "Would recommend " January 6, 2026 4.0 I liked the day to day use and ease of navigation of the system. It was very easy to move things around on the dispatch board. Pros Ease of use and navigation. Customer information is there and easy to change when needed. Techs can easily see their jobs for the day. If you make a mistake it is very easy to fix in the system. Cons Reports are not easy to use. Even when you are putting in exactly what you are looking for it does not show you. Review Source CF Cyndi F. Office Manager Construction Used the software for: 1-2 years ### "Service Fusion a A-plus" January 6, 2026 5.0 I have been using the program since 2022 and i find it to be a great dispatch program for our needs. As an electrical contractor it is important to have a reliable dispatch program that also has a great mobile APP Pros The program is very user friendly an it offers all that we require for our business. Customer support is always very helpful and knowledgeable when ever i call in for assistance. Cons The sync with QBO is not always perfect. i find it does not always work with receiving payments and sometimes for whatever reason the customers do not sync over. Review Source EG Ed G. Sales Management Construction Used the software for: 1-2 years ### "Sales Manager for AZ Hose Pro" March 6, 2026 5.0 Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search on by tech so you can isolate each techs month separate rather then all together Pros Easy to navigate around, very user friendly. Very easy to create jobs. Very easy to create an estimate as well as converting an estimate into a job Cons Some of the functions should be able to work better, especially when editing. You should be able to remove a product when you are receiving your inventory and not have to go back out go into details and remove the product then have to go back and receive the products. Review Source TW TRAVIS W. Service Manager Building Materials Used the software for: 1-2 years ### "Exceptional Service" January 14, 2026 4.0 My overall experience with has been solid. The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication. It has helped reduce manual work and improved our ability to track jobs in real time. Pros has made it easier to manage service calls from start to finish. The scheduling and dispatch tools reduce miscommunication and help keep technicians organized. Having customer history, job notes, and quotes in one system improves response time and accuracy. Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls. Cons Some fields, forms, and workflows aren’t customizable enough for unique service processes. Reporting tools may not allow the level of detail or filtering needed. Notifications and automated messages have limited formatting options. Review Source LI Leta I. Vice President Consumer Goods Used the software for: 1-2 years ### "Good Overall Program " January 6, 2026 5.0 It has been good but we cannot use the credit card system because it is unreliable. We're always needing to become compliant and are told that our deposits are on hold until we become compliant. We have to do this every few days. Also, the program is difficult to access. Pros We are able to keep track of renovation projects and follow up on tasks using the notifications button. Cons We cannot create multiple tasks in a renovation estimate. Also, when we create tasks, not everyone can see them or they are showing up as one of our other team member's tasks on their app. Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/) Kickserv's recommendation. We were getting too big for that program. Review Source DM Duane M. Cabinet And Appliance Manager Building Materials Used the software for: 2+ years ### "Service Fusion - Dispatch Model" January 6, 2026 5.0 Our experience has been great with . There has only been a few times when the service wasn't available for one reason or another. Pros I use the dispatch option of everyday. I like the overall layout, and being able to color code the jobs for an easy visualization. It is very user friendly. I can drag and drop jobs around on the schedule as needed. We also like being able to upload pictures and documents for each job. Cons I would prefer if the color coding would follow out to the app on the phones, so the installers could see that as well. Review Source SH Sharon H. Office Administrator Construction Used the software for: 6-12 months ### "Happy Customer " January 7, 2026 4.0 Overall I am very happy with , I have only been using the system since June and so far I have found it easy to use and I am able to find everything I need. Pros provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee management for quick and easy payroll. Cons I would like to be able to invoice for deposits on estimates created in . I would also like to be able to create statements for customers using Service Fusion. Review Source hS hannah S. Project Manager Assistant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "company review " January 6, 2026 4.0 Pros Customer support is always quick and knows how to help. The software is easy to learn and manage. Having the whole team be able to see the schedule is very helpful and helps us work together. Cons The job numbers have gotten long, it would be great if we could go back to the smaller ones. Desktop vs mobile schedule do not match unless put in time order. Would love to be able to have the techs add notes to tasks Review Source HC Heather C. Director of Data Management Hospital & Health Care Used the software for: 2+ years ### "Overall, great product" January 13, 2026 5.0 Overall, we enjoy and it has helped us keep all info in one spot. We will continue to use the product for the foreseeable future. Pros It allows us to keep all data in one place. Customer service has also been awesome. It also has many different reporting options. Cons Missing some features that would be useful for us - i.e. being able to print dispatch screen. We were forced into FusionPay even though we didn't want it. Review Source BA Brian A. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great service program " January 6, 2026 4.0 Pros As a service manager. I've tried many different service apps/ programs. This app/ program is the easiest to learn and use. Cons The app doesn't have the same features as the desktop. For example, I am not able to look up expenses. Review Source TM TASHA M. Administrative Mechanical or Industrial Engineering Used the software for: 2+ years ### "ALWAYS HELPING" April 7, 2026 5.0 IT HAS BEEN GREAT, ALWAY NICE AND MAKE SURE YOU UNDERSTAND AND IF YOU NEED MORE HELP THEY ARE RIGHT THERE. Pros THEY HAVE ALWAYS HELPED ME WHEN WE HAVE A PROBLEM. THEY HAVE SPENT TIME MAKING SURE THAT I WAS GOOD WITH EVERYTHING. Cons SOMETIMES THE UPDATES CAN TAKE TIME TO ADJUST. IT TURNS SOME THINGS AROUND MAKING IT HARD TO GET USE TO IT. Review Source LE Leisa E. Administrative Assistant Environmental Services Used the software for: 6-12 months ### "Very user friendly" January 6, 2026 5.0 Very user friendly and easy to train on. It is very detailed and helps keep my day-to-day task organized. Pros It is very user friendly and easy to learn. I started using in March of last year and have had a great experience so far. Cons Some days it is very slow and takes quite a while to load. Although this may not be a issue and could possibly be the interest connection. Review Source CM Chelsea M. Office Manager Construction Used the software for: 2+ years ### "Service fusion helps us run our business. " January 7, 2026 5.0 Overall I like and it helps us run our business. It keeps us organized and keeps tract of daily information. Pros I like the customer support, and that our technicians can add notes and photos in real time. Invoicing directly from the software is great Cons Sometimes it’s complicated to get an invoice to display properly the name and location with parent accounts. Review Source aG alfred G. sales manager Accounting Used the software for: 1-2 years ### "sales manager" February 13, 2026 5.0 4 out of 5 i really like it, its easy to use we will keep using it, just little things to improve on Pros i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good Cons not able to txt blast everyone at once, also free map routes for jobs, then also a automatic email for payments coming up Review Source pK pavan K. Project Manager Construction Used the software for: 1-2 years ### "Okay product. But need to speed the loading time of pages" January 11, 2026 5.0 Over all its good. but if you can speed up the pages opening time, that would be great. Also, we noticed its been hanging up a lot these days. It says 'hmmm' and page breaks. Pros Connects everything easily. i can order Po's and put them under different jobs. also i can track jobs from dispatch to completion in different phases. Cons Extremely slow. When i add multiple site visits or the job batch becomes bigger, it takes ages for the page to load. sometimes its really frustrating Review Source BJ Brian J. Operations Manager Construction Used the software for: 1-2 years ### "Happy Customer" April 15, 2026 5.0 Great for my business. Makes the day go faster and more organized. My Technicians like the ease of use and like the catalogs for ease of use. Pros Ease of use, perfect for streamlining invoicing and processes, training modules are great to use, easy to use payroll time clocks. Cons I would like to see an inventory section added where we can conduct physical inventories. system's speed is lagging sometimes. Review Source TB Tony B. Account Executive Warehousing Used the software for: 6-12 months ### "Service Fusion is a great tool for business!" January 6, 2026 4.0 Overall, I would recommend this to anyone. Would benefit from a training on how to maximize search functionality. Pros Ease of use when quoting or invoicing, having customers sign via the mobile app, ability to use as a CRM or organization tool. Cons I have not been able to figure out if there is a way to search for customers based on geographic location. Review Source RO Renee O. Customer Service Representative Consumer Goods Used the software for: 6-12 months ### "The best software!" January 6, 2026 5.0 It has been a great experience thus far. I only have the complaint of it being slow sometimes. Customer service is top-notch. Pros The customer service department is always helpful and friendly. It is so nice to have all the information in one place. Cons It is slow sometimes, when you are on the phone with a customer it would be nice if the system would move faster. Review Source SS Stacey S. Owner, accounts payable, admin Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "The good, the bad, and the ugly" October 30, 2024 3.0 At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and and not being able to implement it, the shine is wearing off. The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. We're talking 8 plus years of photos, job notes, everything. We understood from the first meeting that this would be taken care of and during all these months of setup, we come to find out that won't be happening unless we do it ourselves manually. We don't have the time or resources for that kind of thing and at $833 a month after exchange, I would think this should have been done for us. Even their website states the following: As we start importing in the types of data (customers, equipment, job history), we will reach out to you at the end of each day and let you know the imports that have been completed. If you have any questions or concerns, feel free to reach out to us, we will work with you to make any adjustments you see fit. Between this and other issues we've run across - such as clients with multiple properties not being migrated correctly (one property management company had 62 clients and only 1 was shown and no job history) it's been disappointing. Rather than throw good money after bad, we're pulling the plug. We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't deliver what its own website states it does. I've emailed customer service and our onboarding specialist, who by the way was professional and kind, but I have yet to hear back from anyone. I'm really surprised by this and disappointed. Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and I emailed them asking about it - radio silence. Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out. Pros I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking, capturing photos directly into the platform and the ability to have clients sign forms right in the field. Cons Difficulty in implementation, the speed of moving everything from our original CRM to the new platform. On month four and it's still not completed, so we haven't yet been able to make the move to the new platform. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We felt we were outgrowing jobber. had some features we were looking for, especially the AI calling and inventory tracking. Review Source SP Shannon P. Manager of HRIS and AP Oil & Energy Used the software for: 1-2 years ### "Service Fusion delivers what they promise " March 6, 2025 5.0 has been a great asset to our company for creating POs and allowing access to many different people. Pros allows our company to create POs and follow them through to the charge out for the job. We all can search and look for the PO and stay on the same page. Cons I haven't found anything I don't like at this point. Review Source AL Adam L. President Accounting Used the software for: 2+ years ### "Service fusion is unethical " September 25, 2024 1.0 I loved it at first, but then the price changes came, the new leadership made terrible changes and now its not worth the price. Pros The initial price and some features. But it is all smoke and mirrors Cons This software is shiny on the surface, and it works like trash when you really want it. The new company leadership is unethical. Review Source JS Janine S. owner Consumer Services Used the software for: 1-2 years ### "Automation is KEY!" April 30, 2024 4.0 Overall, we are so happy to have software that will grow with us. In the past, we outgrew software in a matter of months. Pros has so many options that you can create; the setup is robust but worth it. Automation is key to taking care of our clients. Cons There are a few limitations, but the support makes it worth sticking with. Alternatives considered [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/) Reason for choosing Service Fusion I liked the options better than the other company. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) It was very limited, and we needed more options. Review Source SA Salvatore A. Sales manager Construction Used the software for: 2+ years ### "Easy to use CRM" June 5, 2024 5.0 Can't function without it. Our business is dependant on this CRM. Pros Very easy to navigate the dashboard and access our customer data base Cons Very difficult to pull specific sales reports Reason for choosing Service Fusion Was already in place when I joined the company Review Source AN Albert N. President Accounting Used the software for: Less than 6 months ### "Need a lot of work" April 30, 2024 4.0 I like that you have training videos but sometimes its a lot easier to go to the point and help out with a human. Am not going to lie it makes your job easier once you learn how to use it. I wish that you guys had a different ways (apps) to use it on the go for the phone system. Pros Simple if you know how to organized your team. Cons Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like head sets that i was still on time to switch back. As i was having a hard time to fix the settings. You guys need to find a different way to train someone on this new system. Also have customer service available on Easter time as they all start at Pacific time and we have to wait 3 hours to get someone to help you early. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) i though that it was going to make my life easier but it's making life hard as of now with all the transition. Review Source Response from KickServ May 16, 2024 We are sorry to hear you are not loving your experience with Service Fusion. Our Support Team extended their hours at the beginning of the year and are available from 7am - 7pm ET. Please contact them with any of your concerns and they will be happy to address them with you! BC Brenda C. Office Manager Construction Used the software for: 2+ years ### "Gilford NH" May 1, 2024 5.0 Generally satisfied. It's hard when we live on the east coast and your company is based in Texas, which is a different time zone and we seem to have to wait until 10 a.m. our time to get help. Pros You should write "do" above, not did (past tense like we are leaving you.) What I like most about SF is it is user friendly. Cons Like least, that you can't hit the back button and be exactly where you were. Everything resets. When creating a job it defaults to dispatched status instead of scheduled status. We have to change it from dispatched to scheduled. Issues with estimates, have to save as pdf to get it to print on one page. Otherwise, it prints address field separate from the details. Can be slow at times, especially when using search function. Review Source Response from KickServ May 16, 2024 Thank you for your honest feedback! Please use our ideas portal to submit some of your suggestions to our product and development team. Also, our support team expanded their available hours at the beginning of the year. Support is available from 7 am - 7 pm ET. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.