# Page 8 | Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Service Fusion the right Field Service Management solution for you? Explore 289 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (289) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 8 - Reviews of Service Fusion ## Showing most helpful reviews Showing 176-200 of 289 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jaroth M. Student Computer Software Used the software for: 6-12 months ### "Service Fusion to manage great" April 30, 2022 5.0 I like, I really like this software, some things can be fixed and the software can be better. Pros I really like the interface, the differents elements that you have in the screen to work great, the buttons, the differents colors that you have in the screen are really useful to work in a easy way. Cons I don't like that some functions didn't work properly, because when you need this function, sometimes don't work and it may cause that you can't work properly. Review Source RL Robert L. Purchasing Manager Used the software for: 1-2 years ### "Purchaser" February 1, 2018 3.0 Pros Needs a stronger purchase order system, and a constant dispatch board that does not time shift. Would be nice Cons Purchase orders, the purchase orders have to be manually made, would be great to clock on the job number and then create a purchase order to reflect that job. Review Source Response from KickServ February 5, 2018 Hi Robert: Thanks for the additional review! As always, we truly appreciate your feedback and our offer to work with you on improving the purchasing capabilities of our system still stands. If I am not mistaken, we marked a number of items off of your list already with some of the recent releases and I would definitely like to see us do the same with the rest of the list in the coming weeks/months. I believe understand what you are asking for in the comments here, but would love some more detail if possible. We will reach out to you again directly via email and hopefully we can connect this time around to discuss things in greater detail. Thanks in advance for your help! - Max TW Thanh W. Project Manager Construction Used the software for: 6-12 months ### "Good product " September 1, 2022 4.0 Good i really like it as i learn to do the more advance features Pros building custom templates for my tasks and estimates and jobs. also the email communication and reach out Cons the customer account manager with parent accounts and sub accounts Reason for choosing Service Fusion I didn't the decision was made Review Source Response from KickServ September 20, 2022 Thank you for the great review! We're so happy you are loving your experience with Service Fusion. EP Erik P. Office / Warehouse Manager Construction Used the software for: Less than 6 months ### "Great software with even better support!" April 3, 2017 5.0 Our garage door company was looking to digitize our work orders and streamline the invoicing process from our techs in the field back our our personnel in the office. Service Fusion definitely fits the bill - with tons of features and integration with Quickbooks. We do things differently than most businesses as well, so the level of customization Service Fusion has, has really help us make this a great fit. Some of the features we do not use at this time, but they have given us something to look at for the future in terms of running and tracking marketing campaigns, setting up customer portals, etc. Otherwise, we now run our day-to-day out of this platform and it makes tracking our jobs, billing them, and keeping up with our workers much, much easier, and nothing slips through the cracks. To be honest, the pricing seemed too good to be true compared to their competitors, as well as no additional fee for support - I went into this thinking Tech Support would be lacking - DEFINITELY NOT THE CASE. This is hands down the best support I have received on any purchase I have made. There is no limit to them helping you, and they are super friendly and accommodating. On top of it all, when we asked for things not in the software, they went above and beyond to work with developers to see if it was possible to iterate the software to help us further, and they have been just more than helpful in onboarding and helping us to understand everything about the software. Couldn't be happier! Pros Customization, easy of use, customer support. Cons I would like to be able to process payments through here without using one of your vendors. Review Source VR Verified Reviewer Realtor Construction Used the software for: 6-12 months ### "Excellent customer service" October 5, 2018 5.0 This program is great to communicate with my Service Techs and now they know where they are going. Takes a lot off me, if I am on the phone or doing something else. Also there is no contract. I was told we will earn your business - and they totally have! Pros The software is easy to use and Service Fusion has excellent customer service if you get in a bind! Cons The only things negative is, that I did not get this program before! Review Source MH Merrianne H. Service & Delivery Coordinator Building Materials Used the software for: Less than 6 months ### "Not very user Friendly" February 21, 2023 3.0 its ok, great for a handyman and one two person operation would be great, I need sit down training on how to work projects through the system, videos aren't very helpful Pros I enjoy the mobile app for techs to look through and work in while in the field. Cons Making changed to scheduled appointments and training, having to pay for all the options, not very user friendly people who are not tech savvy Review Source Response from KickServ February 23, 2023 If you haven't already, check out our weekly live training sessions with Support! Get trained over the administrative system, work flows, tech and module training in 60 minute phases. Check out the details here: https://servicefusion.zendesk.com/hc/en-us/articles/360028700792-Live-Service-Fusion-Training-Sessions AH Andy H. Owner Facilities Services Used the software for: 6-12 months ### "Good Product, Great People, Excellent for your Business!" September 6, 2016 4.0 I have been using this product for close to a year now. Max and Aramis were extremely helpful with our conversion to using this product. The live tutorials, additional references, and tech support made learning the product quick and easy. The tech support with this company is second to none. In my experience they have continually worked to make their product better every chance they get. This is rare and is what prompted me to give them a review. My company is able to use this product for our construction/renovation projects, repair technicians, and the routes we have that are on routine maintenance. Templates, inventory management, and custom fields have made the difference from other software that we originally were considering. Hope to see route optimization in the future. Pros Ease of scheduling customers. Product pics in the app help our employees find the products they are invoicing quicker. Tech support staff are outstanding and will find an answer if they don't already know it. Cons Wish this software had route optimization since that is what all service based businesses need Review Source KP Keri P. Office Assistant Environmental Services Used the software for: 1-2 years ### "Clean & organized way to dispatch and schedule appointments!" September 20, 2019 5.0 Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful. Service Fusion is an easy to navigate software and definitely helps prevent follow ups from falling through the cracks. Pros The ability to read clearly, and fill in extra notes and details needed for jobs we need to return to. As well as the ability to set reminders of appointments. Cons The fact that when going to a customers main page on Service Fusion it won't show if they have a past due balance. You have to go through a couple tabs to find out if they indeed owe money still. Review Source JC Joey C. Operations Manager Construction Used the software for: 2+ years ### "Great Program" February 26, 2021 5.0 Pros I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use. Cons This software offers a little less than some of the more popular programs but you definitely get the best value using this program. Reason for choosing Service Fusion Price and features. Review Source TH Thomas H. Owner Construction Used the software for: 1-2 years ### "Excellent Service and Dispatch App" October 26, 2020 5.0 Easy to keep track of jobs, estimates, and repeating jobs. Pros Easy to use, can track customer information, jobs, repeating jobs, and estimates. Cons Quickbooks sync is one way, and the information that goes down to QB is limited. Some organizational functions are lacking, but the development team is hard at work and is adding features frequently. Review Source RS Randall S. CEO Telecommunications Used the software for: 1-2 years ### "Perfect software for service companies" July 25, 2019 5.0 We actually were on Service Fusion and another company talked us into moving to them and we lasted 6 months and came right back Service Fusion. There is no way that I could use another company or software at this point. Service Fusion meets our needs and excels is support and customer service. We service 17 states and bout 15k jobs a year with many many technicians all up and down the eastern seaboard. Yur cheating yourself out of great software by not trying this one out Pros Ease of use and the support the company gives its people Cons nothing, it meets all of our needs and they are constantly improving and adding new features Review Source TN Tommy N. Owner Construction Used the software for: Less than 6 months ### "Excellent Software" May 2, 2017 5.0 Saves time and saves money. This software enables us to communicate with our customers on a level that no one else is able to do. This attention to detail concerning customer service/ communication has increased our close rate which has increased our bottom line. Pros The ease of use for both the office and the field is amazing. This is a robust system that will do a lot of things that others will not. It automatically syncs with QB online. Beware of other software companies out there that advertise that they sync with QB because they do not or it requires a lot of changes in QB which will mess everything up. Trust me I have tried a lot of different programs and Service Fusion is hands down the best. Tech support is fantastic as well. Cons No cons whatsoever. The integration was easy and the tech support has been first class. I was concerned with the QB set up in the system and it was so easy. The payment gateways were simple to set up as well. It feels as if this system was built by someone that has worked in the service industry before. Our techs absolutely love it! Review Source RB Ryan B. General Manager Consumer Services Used the software for: Less than 6 months ### "Best One Out There" October 27, 2016 5.0 We have tried over 20 different CRM, and Field Service programs over the past year with various success. Service Fusion is by far the best product we have tried. We almost instantly fell in love with it. The admin staff boasts about how easy it is to use. The automated text message to clients indicating that you are on the way is brilliant. Our invoicing process is seamless now with the automated functions, and it syncs well with Quickbooks (a must for us). The product is outstanding, but so is the customer service. A couple of areas that need improvement are: - integration with google calendar - options to push forms into clients file from other apps on android (maybe there is?) - better CRM and Sales related functionality (I hear Q1 2017) - easier set-up of zones for booking in specific areas - in app distance measure for new client address from already scheduled jobs, or some sort of intuitive date selection (I know I'm asking a lot) Overall, you won't find a better scheduling, and field service app out there. I have tried so many and have often been left very disappointed. The price point is really good, the product works really well creating a better experience for our Customers. Pros Ease of use, price point, automated text to customer updates, excellent quickbooks sync, invoicing, billing options, layout, customer service, Cons Lacks google products integration, Limited Sales Pipeline, CRM Functionality, Review Source LJW Lila J W. Broker Real Estate Used the software for: Less than 6 months ### "Don't try this for real estate!" October 24, 2023 1.0 We will never use or recommend this service. If their sales force can not be honest upfront and the administration will not prorate funds to try the service to find out it won't work, you'll just waste time and money on this system. Pros The people were friendly, but they will tell you something will work when it won't. Cons We signed up because their sales people told us that their system would work for what we needed. After we signed up and paid the money, we worked diligently with the system only to find out that it would NOT work for what we need. They essentially lied in the beginning, and in the end would not prorate any funds paid. It was a big waste of time and money. Review Source CS Chase S. Owner Construction Used the software for: 1-2 years ### "Bad customer service - Lag Issues " February 29, 2024 2.0 Pros The calander display is nice. It intregrates with quickbooks desktop Cons Lag issues throughout. Really bad customer service. Raised price 45% without notice Review Source VR Verified Reviewer Service Technician Food & Beverages Used the software for: Less than 6 months ### "Great software!" October 7, 2018 5.0 A fantastic FSM tool that was the perfect fit for our small field repair team, except that the quicbooks syncing was changing data for our sales and accounting teams and causing a lot of trouble. No fault of Service Fusion, just a difference in entry styles. :( Pros Scheduling, work order management, invoicing, inventory management, and more, all in an aesthetically pleasing package with a great mobile interface. Well made software for sure. Cons The way it syncs with Quickbooks Desktop didn’t work for our organization, and ended up being a bit of a dealbreaker. Otherwise, the software was great. Review Source SW Samuel W. CEO Consumer Services Used the software for: 6-12 months ### "We started using Service Fusion 6 months ago and we love it." January 4, 2018 5.0 We speed up the job and coustomer management. Pros what we like the most is how fast their customer service is to respond to our questions, also they paid attention to our suggestions. They keep adding and improving features to the system. Job management is great. Very good functionality for Scheduling and Dispatching. And invoicing is good too. Cons The things that we would prefer that they improve we already discussed with them. They fixed two big things for us, one was the way that the pictures of the first job repeat every recurring job and the other one was on the billing before the job was close. The only thing that we still want and probably they will work on that too is the ability to add the balance of previous invoices to the new invoice. Review Source TN Terra N. Office Manager Construction Used the software for: 1-2 years ### "Plumbing Contractor" September 25, 2019 4.0 We have never had a problem with Service fusion, anytime we have a question, we are able to contact a real person to assist us. Pros Service fusion is very affordable, and has nice perks, such as setting an auto email/text to customers - that relieves our office staff from having to do this, so they can focus on different areas of the company. Cons Reporting options - I wish there was more friendly reports that you could generate. Review Source HJ Heidi J. owner Consumer Services Used the software for: Less than 6 months ### "It cannot do all things so be sure it is right for your business" August 25, 2020 2.0 Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing. Pros Very mobile and user friendly. I liked the ease and training they offered on the app and website. They were able to compile all my client info and add it into the system which was very helpful. Cons Didn't work well for multiple visits scheduled throughout the day and week (for pet sitting). It sends an invoice at each visit so works well for businesses that visit less frequently like AC repair, cleaning service, etc. The timer won't go after midnight so it doesn't work for night shifts either. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber wasn't about to do what I needed for running a pet sitting and dog walking business. Review Source PB Pam B. CEO Facilities Services Used the software for: 1-2 years ### "Customer Service is Terrible" April 12, 2021 3.0 Not good. We are having multiple issues that customer service is not able to resolve. I had an appointment with a higher up IT and they NEVER called me. Pros It has good reporting features. Other than that, it is standard to what most other similar products offer. Cons Mapping issues syncing to Quickbooks that is still not resolved. It will not let us set up how we need to and is not user friendly. Reason for choosing Service Fusion Another branch was using. Review Source LK Leo K. Owner Consumer Services Used the software for: 6-12 months ### "Field Service Software " February 18, 2017 5.0 I have been a user and administrator of Service Fusion for the past year. I looked and tried various programs but I found none that could match Service Fusion. It is easy to master, has many valuable features from Scheduling, Fleet Management, to Financial Features. My help was able to learn it without much training. If I encounter an issue or have questions about how to do something their customer service is outstanding. I use this in the electrical industry and am not certain how I functioned without it. I have an MBA and a BA in Computer Science and know quite a lot about programs. In my opinion, there is not a software product that can rival Service Fusion. Pros Customer Service, scheduling, fleet management Cons The product list needs to be reorganized where new items can be added on the fly and a better job could be done in the grouping of items into a category. Review Source KB Kendra B. Director of Operations Construction Used the software for: 1-2 years ### "Huge Risk = Huge Reward and Major Gains in Productivity" September 20, 2017 5.0 Using service fusion has allowed us to better manage our team and more thoughtfully grow our business. Pros Being able to measure accurately the numbers of jobs completed, billed, invoiced, paid in full. The productivity levels of each team member makes it much easier to manage and strategically grow the business. Cons There are a few glitches here or there with roll outs and upgrades, but for the most part after the new intergrators are installed or new features are live, the functionality continues to improve and make the product very user friendly, fast and intuitive. Review Source JM Jacob M. Office Manager Consumer Services Used the software for: 1-2 years ### "Best Customer Management Software Ever!" May 16, 2017 5.0 Pros \-Easy to use -The support team takes my suggestions/requests and usually always implements them into the software. -Has a smartphone app that works in conjunction, so a technician can update jobs, invoice jobs and much more straight from the field. Cons \-Sometimes it runs slow -The technicians often have problems posting credit card transactions in the field. -Wish there was a bit more customization, but I have been told it is coming in the next update. -The team should be a bit better at communicating with clients about updates/downtime. Review Source CS Chris S. DMS (Manager formerly) Consumer Electronics Used the software for: 6-12 months ### "Pretty good experience" September 21, 2017 4.0 I enjoyed using this software for the most part. Unfortunately I won't be testing the new version because I have shifted my focus in the Appliance industry. Pros Sms messaging. Paperless. Mobile. I found it was a great step in eliminating paper. As a manager it made it easier to keep track of what everyone was doing. The note taking, reminders and tasks options made life easy when they were issued properly. Customers were very impressed with the use. The company stands behind their product. Cons Mobile only worked with a good data connection (being fixed). Wasn't able to track commissions accurately between parts and labour. Could be very slow at times. Tech support and customer support are not quick to deal with difficult problems. Review Source dC daniel C. Manager Consumer Services Used the software for: Less than 6 months ### "After numerous softwares, we finally have found the winner!!!!!" January 3, 2019 5.0 Everything is so easy, we spent 1 week working out the systems and understanding the system. We started on 12/10/2018 and by 12/24/2018 we were confident to actually use the system daily. Today (1/3/2019) we are fully operational without double entry into our old systems. I am so excited about the future upgrades as well. Pros The ease of use, the depth of details, the new front dashboard is amazing. After 7 different softwares in the past 3 years, Service Fusion is much more user friendly. I cannot believe how much support I can get. I literally called 14 times in one day when we first began. Our team loves Service Fusion and so do the technicians. The technicians app is so easy to maneuver around. We really love how it updates almost immediately. Everyday i find something else it has, and I am blown away that for once I can truly trust my software to run my business. Payroll is done in 30 minutes instead of 3-4 hrs. Cons There is nothing we don't like and almost everything we have asked about is in the development pipeline with an honest time assessment. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.