# ServiceTitan Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of ServiceTitan Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of ServiceTitan Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/135797/ServiceTitan/reviews --- # ServiceTitan Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 19, 2025 Written byLaura Burgess Laura Burgess Senior Content Analyst Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-d... [See bio & all articles](https://www.capterra.com/resources/author/laura-burgess/) Senior Content Analyst Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/) Senior Content Analyst Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-driven sales automation and its impact on the customer experience (CX). Laura's research has been featured in Australian publications such as ABC News, HR Leader, Inside Retail, Dynamic Business, Retail Biz, and Technology Decisions. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceTitan ServiceTitan Overview: ### Key takeaways Insights from verified Capterra reviews ServiceTitan helps small construction and consumer service businesses manage scheduling, dispatch, and job costing. It’s especially strong for HVAC teams. While setup can be complex and pricing is a concern for some, most users say it helps teams stay organized and scale efficiently. ### Our verdict ServiceTitan suits small businesses aiming to centralize operations and scale. Its automation and reporting tools support growth, but setup takes time, and some features need ongoing management. Reviewers say pricing and support can be tricky, but the platform delivers long-term value when fully used. Overall rating Based on 325 user reviews Reviews sentiment Positive 85% Neutral 4% Negative 11% Pros & cons Scalable business management platform Comprehensive feature-rich solution Frequent software glitches High and variable costs Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ServiceTitan alternatives If ServiceTitan’s pricing model, mobile performance, or setup complexity doesn’t align with your team’s workflow, there are other tools that offer different interface styles, onboarding experiences, or feature mixes better suited to your business priorities. Highest Rated [4.7 (2,738)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (417)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (160)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150053/ServiceTitan/alternatives/) ## Who uses ServiceTitan? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Scalable business management platform 90% positive reviews out of 39 Most users report business growth, streamlined operations, and increased revenue through automation and ongoing feature improvements. Sanjeev K Office Administrative Manager, 11 - 50 employees. "It can help a small organization grow and scale to new heights." Frequent software glitches 71% negative reviews out of 45 Most users comment bugs and recurring issues disrupt workflow, complicate troubleshooting, and slow problem resolution processes. Comprehensive feature-rich solution 86% positive reviews out of 36 Most reviewers appreciate the wide range of customizable features, centralizing operations and enhancing overall business efficiency. High and variable costs 60% negative reviews out of 43 Most reviewers indicate pricing is expensive, with ongoing fees and setup costs often outweighing perceived value. Steven G Senior Advisor, 51 - 200 employees. "The largest con for us is the price and learning curve for many of the modules. " Efficient technician scheduling tools 91% positive reviews out of 23 Most reviewers describe dispatch as intuitive, saving time, improving logistics, and boosting daily job completion. Paige H Owner, 2 - 10 employees. "The mobile app and dispatch board are used daily at our plumbing service company, and they are very intuitive to understand." ## ServiceTitan's interface The interface offers strong visual tools for dispatch and scheduling, with clear job boards and flexible assignment options. However, navigation can feel layered, and syncing with external calendars or managing mobile access may require extra steps and attention. 2+ Laura Burgess Senior Content Analyst While you’ll need time to learn the layout, especially when managing multi-day jobs or syncing calendars, once mastered, the interface supports daily operations well. However, you may expect occasional friction with mobile responsiveness and task completion flow. Ease of Use 4.1 (324) 4.1 Based on 324 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Laura Burgess Senior Content Analyst ServiceTitan’s top-rated features feel built for busy teams juggling fieldwork and office tasks. When everything from quotes to dispatch runs through a shared system, it’s easier to stay on track, avoid mix-ups, and keep jobs moving without constant follow-ups. Features 4.2 (289) 4.2 Based on 289 reviews The ServiceTitan features below were rated the highest by verified reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Customer database 4.4 (65) 65 reviewers rated this feature Stores detailed customer records, including multiple contacts, service history, and notes in one place. The layout supports quick access and targeted marketing, with tools to merge duplicates and customize fields. Service history 4.3 (38) 38 reviewers rated this feature Tracks job records, equipment details, and communications with timestamps. Technicians can reference past work to manage callbacks and warranties. Billing and invoicing 4.2 (93) 93 reviewers rated this feature Enables technicians to create, send, and collect payments on-site or online. Templates and QuickBooks compatibility simplify the process, though some mention manual steps and a learning curve for project billing. Quotes/estimates 4.1 (46) 46 reviewers rated this feature Supports creating and sending estimates with notes and photos. Templates help standardize pricing and speed up approvals. Dispatch management 4.1 (52) 52 reviewers rated this feature Provides a visual board to track technician locations and job status. Drag-and-drop scheduling and communication tools are helpful. Scheduling 4.1 (110) 110 reviewers rated this feature Offers flexible tools for route planning, multi-day jobs, and capacity management. Reviewers praise the call board’s interface. Configurable payroll 0 reviewers rated this feature Allows businesses to tailor payroll rules to match technician roles, pay structures, and job types. You can automate calculations for commissions, bonuses, and overtime, reducing manual errors and improving payroll accuracy. Advanced reporting 0 reviewers rated this feature Enables teams to build custom dashboards and drill into performance metrics across departments. You can track KPIs, filter by job type or technician, and export insights to guide operational decisions. Commission tracking 0 reviewers rated this feature Managers can assign, calculate, and monitor commissions based on job performance or sales. This helps align technician incentives with business goals and simplifies payout processes. Customizable memberships 0 reviewers rated this feature Supports recurring service plans with flexible billing, renewal options, and member benefits. You can tailor membership tiers, automate renewals, and track usage to boost retention and revenue. Dispatch Assist for Dispatch Pro 0 reviewers rated this feature Suggests technician assignments based on job type, location, and availability, helping dispatchers automate scheduling while retaining control. Adaptive capacity 0 reviewers rated this feature Uses Titan Intelligence to optimize booking and dispatching by dynamically adjusting technician availability and minimizing downtime. SMS marketing automation 0 reviewers rated this feature Enables targeted promotional campaigns via text message, with built-in compliance and attribution tracking through Marketing Pro. Service tasking for agreements 0 reviewers rated this feature Adds material and service checklists to recurring visits, improving cost estimation and technician guidance for service agreements. All key features (151) Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 50.00% of 2 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 61.36% of 44 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 75.00% of 4 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 40.00% of 5 reviewers that rated this feature as important or highly important Uses Titan Intelligence to optimize booking and dispatching by dynamically adjusting technician availability and minimizing downtime. 0 reviewers rated this feature Enables teams to build custom dashboards and drill into performance metrics across departments. You can track KPIs, filter by job type or technician, and export insights to guide operational decisions. 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 33.33% of 3 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Schedule appointments via a calendar 0% of 0 reviewers... A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 0.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 100.00% of 1 reviewers that rated this feature as important or highly important Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison 45.45% of 11 reviewers that rated this feature as important or highly important With this capability, you generate invoices, collect payments, and send electronic copies directly from the field. Users think invoicing is user-friendly, integrates with QuickBooks, and streamlines payment, though some mention manual batching and project billing could be smoother. 74.29% of 105 reviewers that rated this feature as important or highly important Enables technicians to create, send, and collect payments on-site or online. Templates and QuickBooks compatibility simplify the process, though some mention manual steps and a learning curve for project billing. 93 reviewers rated this feature Track actual spending to ensure it's in line with the planned budget 0% of 0 reviewers... Create budgets based on historical data and future projections 0% of 0 reviewers... Computer aided design to create precision drawings or technical illustrations 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 59.52% of 42 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks 57.14% of 7 reviewers that rated this feature as important or highly important Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs 0.00% of 3 reviewers that rated this feature as important or highly important An itemized to do list that can be edited as tasks are completed 0% of 0 reviewers... Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides 0% of 0 reviewers... Track all company interactions with current clients 0% of 0 reviewers... Specialized for organizations who focus on commercial projects and processes 0% of 0 reviewers... For commercial and industrial purposes 100.00% of 1 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees 0% of 0 reviewers... Managers can assign, calculate, and monitor commissions based on job performance or sales. This helps align technician incentives with business goals and simplifies payout processes. 0 reviewers rated this feature Track and manage adherence to policies for any service, product, process, or supplier 100.00% of 1 reviewers that rated this feature as important or highly important Allows businesses to tailor payroll rules to match technician roles, pay structures, and job types. You can automate calculations for commissions, bonuses, and overtime, reducing manual errors and improving payroll accuracy. 0 reviewers rated this feature Automated reminders and confirmations for booked appointments and events via text or email 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 64.71% of 17 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 0.00% of 2 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses 42.86% of 7 reviewers that rated this feature as important or highly important Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) 0% of 0 reviewers... Collection of data related to the costs associated with various items, products, services, or activities 0% of 0 reviewers... Forecast the cost and resources required to complete a project 100.00% of 2 reviewers that rated this feature as important or highly important Process to track, record, and analyze expenses that occurred over the entire duration of a given project 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 62.50% of 16 reviewers that rated this feature as important or highly important It helps you keep all customer information, service records, and contacts organized in one place. Some users say the database is easy to access, supports merging duplicates, and aids marketing, but a few report issues with data imports and accounting software integration. 83.33% of 72 reviewers that rated this feature as important or highly important Stores detailed customer records, including multiple contacts, service history, and notes in one place. The layout supports quick access and targeted marketing, with tools to merge duplicates and customize fields. 65 reviewers rated this feature Access previous interactions or concerns to maintain customer relationships 0.00% of 2 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions 75.00% of 4 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 86.67% of 15 reviewers that rated this feature as important or highly important Supports recurring service plans with flexible billing, renewal options, and member benefits. You can tailor membership tiers, automate renewals, and track usage to boost retention and revenue. 0 reviewers rated this feature Alter the layout and content of reports 50.00% of 6 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications 63.64% of 11 reviewers that rated this feature as important or highly important Suggests technician assignments based on job type, location, and availability, helping dispatchers automate scheduling while retaining control. 0 reviewers rated this feature Manage sending personnel and resources to a site as needed 81.54% of 65 reviewers that rated this feature as important or highly important Provides a visual board to track technician locations and job status. Drag-and-drop scheduling and communication tools are helpful. 52 reviewers rated this feature Store, manage, and track all electronic documents in a centralized location 66.67% of 18 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 0% of 0 reviewers... Estimating software designed for electrical businesses 0% of 0 reviewers... Electronically collect payments for goods or services 100.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents 16.67% of 6 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 0.00% of 3 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 33.33% of 3 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 0.00% of 1 reviewers that rated this feature as important or highly important Manage procedures that ensure organizational equipment remains in working condition 0% of 0 reviewers... Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed 0% of 0 reviewers... Track the location of specific equipment at all times 64.29% of 14 reviewers that rated this feature as important or highly important Estimate expected cost based on various factors before a project begins 80.00% of 10 reviewers that rated this feature as important or highly important Store and access documents, forms, and photos in one centralized place 42.86% of 7 reviewers that rated this feature as important or highly important Management of commercial motor vehicles for work-related purposes 0% of 0 reviewers... Primarily serving architecture, engineering, and construction industry professionals 0% of 0 reviewers... Designed to be used by carpet cleaning businesses 0% of 0 reviewers... Primarily serving commercial or industrial locations needing electrical work 100.00% of 1 reviewers that rated this feature as important or highly important Serves handyman professionals 0% of 0 reviewers... Software designed specifically for HVAC companies 0% of 0 reviewers... Specifically designed to meet the needs of lawn care businesses 0% of 0 reviewers... Software is designed specifically for use of locksmith companies 0.00% of 1 reviewers that rated this feature as important or highly important Intended to be used by pest control companies 0% of 0 reviewers... Serving plumbing industry professionals 0% of 0 reviewers... Specialized for organizations who focus on residential projects 0% of 0 reviewers... Form predictions based on past and present data/trends 0% of 0 reviewers... System to support the positioning, navigation, and timing (PNT) measurements of an object or individual 33.33% of 6 reviewers that rated this feature as important or highly important Track grounds activities done in the field 0% of 0 reviewers... Manage and track all disruptions and incidents 0% of 0 reviewers... Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards 0% of 0 reviewers... Monitor product stock levels 0% of 0 reviewers... Track and manage inventory levels to maintain proper supply 28.57% of 7 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items 100.00% of 1 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 62.50% of 16 reviewers that rated this feature as important or highly important Manage irrigation equipment and trends 100.00% of 1 reviewers that rated this feature as important or highly important Calculate total itemized costs, including initial costs and any changes 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track all job information and associated tasks 84.21% of 19 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments 72.73% of 11 reviewers that rated this feature as important or highly important Track and visualize the status of an ongoing job and the time spent on tasks or projects 88.89% of 9 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians 100.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process 25.00% of 4 reviewers that rated this feature as important or highly important Identify the physical location of an individual, asset, device, etc. 0.00% of 2 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests 0.00% of 2 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions 0% of 0 reviewers... ServiceTitan gives you reliable mobile access for technicians in the field, enabling data sync even offline and easy job dispatch. Reviewers appreciate its seamless operation, ease of use, and messaging, though some mention occasional loading issues and slow support for mobile-related problems. 75.79% of 95 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Manage and support multiple locations 0% of 0 reviewers... Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 0% of 0 reviewers... Book meetings and appointments through a website or digital platform 33.33% of 9 reviewers that rated this feature as important or highly important Track/log the amount of time employees worked per job using a timer 80.00% of 5 reviewers that rated this feature as important or highly important Swipe a credit card or manually process payments while with the customer in the field 100.00% of 7 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions 80.00% of 10 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently 0% of 0 reviewers... Manage inventory based on different requirements of individual work orders 0% of 0 reviewers... Track the amount of pesticide inventory used on jobs 0% of 0 reviewers... Capture photos for any type of use case 100.00% of 1 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements 0% of 0 reviewers... Document and report the progress of ongoing projects 33.33% of 3 reviewers that rated this feature as important or highly important Business model that bills clients an amount based on the project/task/job performed 0% of 0 reviewers... Plan and coordinate all the resources, costs and time needed to execute assignments 28.57% of 7 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish 42.86% of 7 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses 0% of 0 reviewers... Integrates with QuickBooks 63.64% of 11 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers 81.97% of 61 reviewers that rated this feature as important or highly important Supports creating and sending estimates with notes and photos. Templates help standardize pricing and speed up approvals. 46 reviewers rated this feature Receive data and information in real time 47.06% of 17 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Based on availability, instantly confirm or deny a request when a new booking is made 59.26% of 27 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 107.14% of 14 reviewers that rated this feature as important or highly important Schedule repeating appointments based on a duration of time 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 66.67% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 80.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 50.00% of 2 reviewers that rated this feature as important or highly important Allocate and manage resources, such as employees, equipment, facilities, and other assets 0% of 0 reviewers... Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 76.92% of 13 reviewers that rated this feature as important or highly important Ensure that quotes/invoices are correct before sending to customers 0% of 0 reviewers... Pipeline view and tracking lead status 0.00% of 1 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies 0% of 0 reviewers... ServiceTitan offers flexible scheduling tools, route optimization, and easy dispatching for technicians. Reviewers indicate scheduling is customizable, efficient, and user-friendly, though some mention setup challenges, limited calendar integration, and difficulties with multi-address customers. 75.81% of 124 reviewers that rated this feature as important or highly important Offers flexible tools for route planning, multi-day jobs, and capacity management. Reviewers praise the call board’s interface. 110 reviewers rated this feature Online portal through which end users can access the system, manage tasks, or obtain information 0% of 0 reviewers... Track work performed and resources used for past customers, sites, or assets 81.40% of 43 reviewers that rated this feature as important or highly important Tracks job records, equipment details, and communications with timestamps. Technicians can reference past work to manage callbacks and warranties. 38 reviewers rated this feature Adds material and service checklists to recurring visits, improving cost estimation and technician guidance for service agreements. 0 reviewers rated this feature Enables targeted promotional campaigns via text message, with built-in compliance and attribution tracking through Marketing Pro. 0 reviewers rated this feature Send messages via SMS 100.00% of 1 reviewers that rated this feature as important or highly important Manage all supplier data and operations 100.00% of 1 reviewers that rated this feature as important or highly important Measure digital plans to calculate labor and materials needed 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression 60.00% of 5 reviewers that rated this feature as important or highly important Oversee technicians and track their assigned work orders 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 33.33% of 6 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 57.14% of 7 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 42.86% of 14 reviewers that rated this feature as important or highly important Displays a graphical view of a build assembly to visualize which portion of the project you're estimating 0% of 0 reviewers... Track the duration and expiration of warranty as well as any obligations under that warranty 0% of 0 reviewers... Seamlessly integrates with 3rd party websites 0% of 0 reviewers... Create a new work order 0% of 0 reviewers... Creating, assign, and track jobs and/or tasks for work orders 68.18% of 22 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 88.89% of 9 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Laura Burgess Senior Content Analyst ServiceTitan’s top-rated features feel built for busy teams juggling fieldwork and office tasks. When everything from quotes to dispatch runs through a shared system, it’s easier to stay on track, avoid mix-ups, and keep jobs moving without constant follow-ups. Features 4.2 (289) 4.2 Based on 289 reviews ## Pricing ServiceTitan does not publish pricing on its website. Buyers must contact the vendor for a personalized quote. Based on buyer insights, however, one-third of SMBs report paying less than $75 per month for field service software, with prices varying by team size and selected modules. ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/150053/ServiceTitan/pricing/) Laura Burgess Senior Content Analyst Your monthly cost will depend on technician count and features. Many SMBs find ServiceTitan’s pricing aligns with their growth goals once they scale past basic operational needs. Value for money 3.9 (240) 3.9 Based on 240 reviews ## Integrations ServiceTitan integrates with a mix of native and third-party tools across accounting, marketing, lead generation, and permitting. These integrations help SMBs automate workflows, reduce manual entry, and improve visibility across systems. Popular integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[ One Step GPS](https://www.capterra.com/p/197399/One-Step-GPS/)[ GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/) Laura Burgess Senior Content Analyst Connecting ServiceTitan with accounting platforms, marketing tools, and permit services helps your finance lead close books faster, your dispatch team reduce double entry, and your ops manager track job progress without switching systems. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (312) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (312) 4.0 Based on 312 reviews ## User reviews Overall rating 4.3 Based on 325 reviews Filter by rating 5(214) 4(62) 3(14) 2(11) 1(24) Mentioned topic Sorted by most recent HL Hunter L. Office Manager Construction ### "It's growing on us " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2026 It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) The system was very simple but we were outgrowing it. Alternatives considered [BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reasons for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. LO Lucianna O. Office - Call Center Manager Construction ### "Best Decision We Made!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. Pros As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. Cons Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We were looking for a better, more proficient platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for sharing your experience and for the thoughtful feedback. We’re glad to hear that ServiceTitan has made a meaningful impact on your call center operations. It’s especially great to hear that your team is seeing value from the reporting capabilities and real-time data insights. Those tools are designed to help teams like yours make faster, more informed decisions, so it’s encouraging to see that come through in your day-to-day operations. We also appreciate your kind words about your Customer Success Manager. Having a strong partner to support training, answer questions, and help you get the most out of the platform is something we take seriously, and we’re glad that’s been your experience. RF Robin F. Co-Owner VP Building Materials ### "Update on Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 March 19, 2026 Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM. Pros It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn. Cons It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) We wanted to have more capabilities and better estimates Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reasons for choosing ServiceTitan We liked what was offered and all that it could do. We were promised that we would have enough support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for sharing your experience and for the honest feedback. We’re glad to hear that you’re seeing the potential in ServiceTitan and that your work on the pricebook and workflows is starting to pay off. Those foundational pieces can take time, but they’re critical to unlocking the full value of the platform. EK Edward K. Vice President of Operations Construction ### "Not worth the money and headaches" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 March 10, 2026 My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. Pros I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. Cons ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Terrible product and the outsourced customer support was not able to fix issues. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reasons for choosing ServiceTitan The \[sensitive content hidden\] of our company used your product while working for a previous employer. Everyone that we know that have used you in the past says that you destroyed your software and should have left it alone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been for you and your team. We appreciate you acknowledging the individuals on our team who have been helpful. At the same time, it’s clear that the overall experience has not met expectations, and that’s something we take seriously. You’ve raised several important concerns around system stability, support responsiveness, data migration, and usability. Those are all foundational to how ServiceTitan should perform, and we understand how disruptive it is when issues persist or take too long to resolve. Waiting extended periods for critical functionality or needing to troubleshoot on your own is not the experience we aim to provide. Your feedback on implementation challenges, including time tracking and imported data, is especially important. These are core workflows, and we recognize the impact when they are not functioning as expected. The same applies to your point around system comp AK Adam K. CFO Construction ### "Love Service Titan" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 5, 2026 Overall expereince has been great. We came from an old school pen and paper company to doing almost everything digitally. Pros Helps streamline workflows. Allows us to have almost all aspects of our business in one place. I appreciate that we are not charged for office staff users. Cons Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for sharing your experience and for your continued trust over the past two years. We’re glad to hear that ServiceTitan has helped streamline your workflows and bring so many aspects of your business into one place. Making that transition from paper-based processes to a fully digital operation is a big step, and it’s great to hear the platform has supported that evolution. We also appreciate you calling out the flexibility around office staff users. Providing value across the entire organization, not just field teams, is something we’re intentional about. On the support side, we understand your feedback. When something needs a quick fix, responsiveness matters. We’re continuing to invest in improving speed and accessibility so you can get the help you need without delays. It’s great to hear that overall your experience has been positive, and we appreciate the recommendation. HK Heather K. Controller Construction ### "I would highly recommend Service Titan" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 5, 2026 My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them! Pros The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey! Cons The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) More options, better platform and room to grow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for the recommendation and for sharing your experience. We’re glad to hear that ServiceTitan has been a strong platform for your team and that you’ve found value in its ability to support growth and provide more operational flexibility. It’s also great to hear such positive feedback about your CSM. Having a consistent, reliable partner throughout your journey is something we strive for, and we’re happy that’s been your experience. We also appreciate your candid feedback on technical support response times. You’re absolutely right that when backend issues arise, timely resolution is critical to keeping your operations running smoothly. Delays that impact your ability to work are not something we take lightly, and we are continuing to invest in improving both speed and communication in these situations. It’s encouraging to hear that overall your experience has been positive and that you’ve had the opportunity to work with strong members of our team along the way. TH Tina H. Office Mgr. Real Estate ### "Our Office and Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 5, 2026 Onboarding was rushed. Other than things seem to be going ok for our needs. Our contact person \[sensitive content hidden\] has been great. Pros \[sensitive content hidden\] has been great to work with. Regular customer service is difficult to get through when you need to speak to someone verses email. Cons It would be great when on boarding you have a representative join the company for that 1st 2 weeks. One week to see how the business is run before the on boarding of the actual program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for sharing your experience. We appreciate the candid feedback. We’re glad to hear that your direct contact has been a strong partner throughout your onboarding and early use of ServiceTitan. Having consistent support during that transition is important, and it’s great that part of your experience has been positive. We also hear your feedback on onboarding. Getting set up on a new platform should feel structured and supportive, not rushed. Your suggestion around having more hands-on involvement early on, including time spent understanding your business before diving into the system, is valuable and something we continue to evaluate as we improve the onboarding experience. On support accessibility, we understand the frustration when you need immediate assistance and can’t quickly connect with someone. We’re actively working to improve responsiveness and make it easier to get real-time help when it’s needed. JC James C. Owner Construction ### "Kima with Service Titan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 4, 2026 It was, and still is, a lot. I know there’s a lot more for me to take advantage of, but I’m already happy with just the layers I’ve peeled back. Pros My Customer Support experience with my CSM Kima has been fantastic. Service Titan is worth every dollar, its reporting has real value. My schedule is clean, the invoices and estimates keep the workflow smooth. Cons It’s a lot. To be able to get the best bang for your buck, you need to be willing to commit the time needed to take advantage of all it has to offer, and I struggle with that at times. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Service Titan is better (former tech for another company that used Service Titan). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for sharing your experience and for the honest perspective. We’re glad to hear that your Customer Success Manager has been a strong partner and that you’re seeing value from key areas like reporting, scheduling, and workflow management within ServiceTitan. Those are core parts of the platform, and it’s great that they’re already making an impact for your business. We also appreciate your transparency around the learning curve. You’re absolutely right that ServiceTitan is a powerful and comprehensive system, and getting the most out of it does require time and ongoing investment. That can feel like a lot, especially for smaller teams balancing day-to-day operations. The good news is that value doesn’t have to come all at once. Many customers, like you described, start by leveraging a few key layers and gradually expand over time. Our goal is to support you in that process so you can continue unlocking more value at a pace that works for you. DC Dominic C. GM Construction ### "Amazing Software and People!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 3, 2026 Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. Pros I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. Cons I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for the thoughtful and detailed review. We appreciate the time you took to share how you’re using the platform. It’s great to hear how effectively your team is leveraging tagging and workflows within ServiceTitan. Your approach to using tags as drivers of accountability and operational clarity is exactly the kind of intentional use case the system is designed to support. Connecting those tags to automated workflows and SLAs is a strong example of how teams can build structure and reduce things slipping through the cracks. We also appreciate your perspective on pricing and growth. Your point about aligning software investment with operational readiness rather than headcount thresholds is valid, and feedback like this is important as we continue to evaluate how our pricing models support different stages and strategies of growth. The goal is to provide flexibility while still supporting the scale and capabilities the platform delivers. MB Mike B. Director of Purchasing and Technology Construction ### "ServiceTitan Support are the rock stars of the software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 Overall we have had a positive experience with ST. We are approaching year 3 and are sticking here. Pros ServiceTitan let us consolidate software, and their ongoing support is fantastic the onboarding and continuing support has made this switch much different than others. Cons Price, and somewhat restrictive when it comes to reports. We would also like a more intuitive user experience in certain areas of the software. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) lack of abilities to track all the various divisions in our company Alternatives considered [FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Reasons for choosing ServiceTitan Reviews, and referrals from other service companies Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for sharing your experience and for your continued partnership over the past few years. We’re glad to hear that ServiceTitan has helped you consolidate your software and that both onboarding and ongoing support have made a positive impact. Making that kind of transition smoother than past experiences is something we strive for. We also appreciate your candid feedback on pricing, reporting flexibility, and user experience. These are important areas, especially as businesses grow and need more tailored insights and intuitive workflows. We’re continuously investing in improving reporting capabilities and usability so teams can get the data they need more easily and navigate the platform more efficiently. It’s great to hear that ServiceTitan is helping you better manage and track multiple divisions within your business, and that overall your experience has been positive enough to continue with the platform. [View all Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/) ## FAQs ServiceTitan is featured in [Capterra’s 2025 Shortlist for Field Service Management](https://www.capterra.com/field-service-management-software/shortlist/) and [2024 Shortlist for Service Dispatch](https://www.capterra.com/service-dispatch-software/shortlist/), reflecting strong performance in scheduling, dispatch, and technician enablement. ServiceTitan does not publish pricing online. Buyers must contact the vendor for a quote. Capterra lists three plans, Starter, Essentials, and The Work, with pricing based on user count. Yes, ServiceTitan offers integrations with both QuickBooks Online and QuickBooks Desktop. These links help sync invoices, payments, and accounting data between systems. Yes, according to Capterra, 92% of ServiceTitan reviewers are from small businesses. It’s most used in HVAC, consumer services, and construction firms with field teams. Yes, ServiceTitan includes mobile apps for technicians to access job details, capture photos, and update statuses in real time. Offline functionality is available but may be limited. Yes, ServiceTitan includes tools to manage recurring service agreements, automate renewals, and track visit history and costs. These features are available in higher-tier plans. Yes, ServiceTitan’s Phones feature logs inbound and outbound calls, links recordings to customer accounts, and supports marketing attribution through virtual tracking numbers. Yes, ServiceTitan includes customizable reporting tools that allow users to track KPIs, technician performance, and financial metrics. Reports can be filtered by job type, date range, or team, and exported for deeper analysis or sharing with stakeholders. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from ServiceTitan’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Field Service Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-field-service-management-software-features/) Published April 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [5 Top-Rated Construction Management Software for Small Business](https://www.capterra.com/resources/construction-management-software-for-small-business/) Published May 27, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Popular comparisons [FieldPulse vs ServiceTitan](https://www.capterra.com/compare/150053-153475/ServiceTitan-vs-FieldPulse)[Jobber vs ServiceTitan](https://www.capterra.com/compare/127994-150053/Jobber-vs-ServiceTitan)[BuildOps vs ServiceTitan](https://www.capterra.com/compare/150053-194155/ServiceTitan-vs-BuildOps)[Service Fusion vs ServiceTitan](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan)[Housecall Pro vs ServiceTitan](https://www.capterra.com/compare/140363-150053/HouseCall-Pro-vs-ServiceTitan)[Limble vs ServiceTitan](https://www.capterra.com/compare/150053-162600/ServiceTitan-vs-Limble-CMMS)[ServiceBox vs ServiceTitan](https://www.capterra.com/compare/136363-150053/ServiceBox-vs-ServiceTitan) [ServiceWorks vs ServiceTitan](https://www.capterra.com/compare/150053-183679/ServiceTitan-vs-ServiceWorks)[Commusoft vs ServiceTitan](https://www.capterra.com/compare/149651-150053/Commusoft-vs-ServiceTitan)[FieldEdge vs ServiceTitan](https://www.capterra.com/compare/111740-150053/FieldEdge-vs-ServiceTitan)[ServiceTrade vs ServiceTitan](https://www.capterra.com/compare/132690-150053/ServiceTrade-Commercial-vs-ServiceTitan)[P3 HVAC Software vs ServiceTitan](https://www.capterra.com/compare/142362-150053/Picture-Perfect-Pricing-vs-ServiceTitan)[BigChange vs ServiceTitan](https://www.capterra.com/compare/149479-150053/JobWatch-powered-by-BigChange-vs-ServiceTitan)[Kickserv vs ServiceTitan](https://www.capterra.com/compare/122541-150053/Kickserv-vs-ServiceTitan)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)