# VICIdial Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VICIdial Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/135842/VICIdial/ --- # VICIdial Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VICIdial ## What is VICIdial? Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. ## What is VICIdial used for? [Call Center](https://www.capterra.com/call-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 266 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 2% Pros & cons Comprehensive call center solution Efficient predictive dialing tools Outdated and unattractive interface Starting price $400 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VICIdial?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vicidial.com&name=VICIdial) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VICIdial 4.7 (266) VS. [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $400 Other, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (258) Ease Of Use 4.8 (884) Value For Money 4.8 (232) Value For Money 4.7 (795) Customer Service 4.5 (217) Customer Service 4.8 (815) ## VICIdial alternatives [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,086)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (464)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135842/VICIdial/alternatives/) ## FAQs about VICIdial Overview ### What problems does VICIdial solve? VICIdial solves low agent productivity, expensive per-seat dialer costs, and fragmented inbound-outbound call handling by automating predictive and manual dialing, organizing lead lists by campaign or time zone, and centralizing reporting. Call center managers, telemarketing teams, sales agents, and administrators benefit most, especially when they need remote access, CRM integration, and scalable operations. Answer based on 185 reviews Overview ### Which roles and teams benefit most from VICIdial? VICIdial is most used by contact center leaders, sales teams, and IT administrators who need reliable outbound and inbound calling operations. Executives and owners use it to control costs and monitor performance, while system administrators and CTOs manage deployment, integrations, call routing, reporting, and agent productivity across support and telemarketing workflows. Answer based on 243 reviews Overview ### What company size and industries is VICIdial built for? VICIdial is for companies wanting a contact center solution without vendor lock-in, with 76% of reviewers from small businesses and Telecommunications the top industry at 25%. It also serves midsize businesses at 18% and enterprises at 6%, with additional adoption in Information Technology and Services at 15% and Marketing and Advertising at 9%. Answer based on 266 reviews Features and Usability ### What are the key features of VICIdial? VICIdial includes core call center features such as inbound and outbound call management, predictive, manual, and auto dialing, plus campaign and lead list management. Differentiating features include open-source customization, API integrations, IVR, call recording, and reporting with agent performance tracking for supervisors and managers. Answer based on 87 reviews Integrations ### Which third-party tools and platforms does VICIdial integrate with? VICIdial integrates with over 20 third-party tools, including CRM platforms such as HubSpot CRM, Salesforce Sales Cloud, SugarCRM, Pipedrive, Insightly, and Vtiger CRM, plus communication and productivity tools like Asterisk, Gmail, Google Docs, Google Workspace, Mailchimp, and HipChat. Answer based on 20 reviews Getting Started and Support ### How hard is VICIdial to set up? VICIdial installs quickly for some teams, but proper setup often requires Linux, Asterisk, and database knowledge. Small call centers and independent admins like the installer options and manuals, while more complex deployments, telco configuration, upgrades, and advanced features can feel intimidating without technical experience or paid support. Answer based on 56 reviews Getting Started and Support ### How easy is it to onboard and train a team on VICIdial? VICIdial offers in-person training, live online sessions, documentation, and videos, giving teams several ways to learn. Agents and call center staff often get productive quickly, with some reviewers reporting training in a few days. Admins and nontechnical users usually need more time because setup, configuration, and list management have a steeper learning curve. Answer based on 28 reviews Getting Started and Support ### What customer support options does VICIdial offer, and how do users rate the experience? VICIdial offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support and the community as responsive, knowledgeable, and helpful, with fast answers and useful documentation. Some report inconsistent experiences, scheduling delays, a steep learning curve, and frustration with paid support credits. Answer based on 75 reviews Features and Usability ### How well does VICIdial handle inbound and outbound calls? VICIdial handles inbound, outbound, blended, and predictive calling well for many call centers. Small business teams and larger operations value campaign flexibility, caller ID management, recording, chat, and email support, though some users note an outdated interface, gaps in newer features, and occasional complexity when configuring advanced workflows. Answer based on 43 reviews ## Pros and Cons Comprehensive call center solution 97% positive reviews out of 64 Most reviewers describe call center features as robust, scalable, affordable, and suitable for various business sizes. Outdated and unattractive interface 59% negative reviews out of 44 Most reviewers report user interface appears old-fashioned, visually unappealing, and initially difficult to navigate. Efficient predictive dialing tools 96% positive reviews out of 50 Most reviewers indicate predictive dialer improves productivity, automates calling, and rivals expensive commercial alternatives. Flexible open source platform 100% positive reviews out of 41 Most reviewers find open source offers cost savings, customization, frequent updates, and strong community support. ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers say these are the Call Center features buyers focus on most: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) VICIdial supports all three of the top features reviewers consider essential: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses coordinate daily call operations, keep accurate records of customer interactions, and track agent performance in real time, allowing teams to improve service quality and manage call center activity more effectively. Call Center Management 4.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.8 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.8 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Automatic Call Distribution 4.7 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.8 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.7 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria VICIdial 83 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Protect sensitive data for digital privacy Manage, store and organize emails within the system or via third-party apps Predefined actions automatically performed on the occurance of specific events Federal Communications Commission (FCC) compliance Move files across different systems or networks Caters to sales teams Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Send messages via SMS Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.7 (258) 4.7 Based on 258 reviews ## Pricing Value for money 4.8 (232) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135842/VICIdial/pricing/) Hosted VICIdial $400.00 Other,Per Month Free Open-Source Download $0.00 Value for money 4.8 (232) 4.8 Based on 232 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (217) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (217) 4.5 Based on 217 reviews ## User reviews Overall rating 4.7 Based on 266 reviews Filter by rating 5(203) 4(47) 3(12) 2(4) 1(0) Mentioned topic Sorted by most recent PT Piergiorgio Tamiazzo C. Project Manager Individual & Family Services ### "VICIdial is a Friendly and Organized Contact Center Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 Since the implementation of VICIdial, everything has been so smooth. My experience with VICIdial has always been outstanding. Pros VICIdial is a reliable and friendly contact center platform that has outstanding features. It is easy to implement VICIdial. Cons I have zero dislikes when it comes to the features and interface of VICIdial. VICIdial has been a flawless tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Transfer Sales Agent Insurance ### "Functional but Not Very Flexible" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 30, 2026 What I liked least about VICIdial is that the system felt outdated and not very flexible. The dispositions were very limited and extremely direct, which made the workflow feel restricted. Another issue I experienced was during transfers. Pros What I liked most about VICIdial is that it was straightforward to use for outbound calling. The system made it easy to move through leads, update dispositions, and stay organized during each shift. Even though I used it for a short period on the ACA campaign, the layout was simple enough that I could work efficiently without any confusion Cons What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions. Another issue I experienced was during transfers — when the system opened a separate link for the agent, and I didn’t close it after the transfer, I couldn’t disposition the call. It made the workflow a bit inconvenient and added extra steps to finish the call properly. Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) We switched from ChaseData to VICIdial because it was extremely slow and kept freezing when all campaigns were active at once. The system couldn’t handle the workload, especially during busy calling periods, so the performance issues made it hard for agents to stay productive. Moving to VICIdial was mainly to avoid those delays and constant freezing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2026 If you are having issues with slow lead switching and transfer issues, those are almost always due to improper configuration of the system, and not a problem with the VICIdial software itself. Since VICIdial is free and open-source, anyone can install it on any kind of system, even if that system is not capable of handling the load. We can certainly help with that if you contact us for support. As for limited dispositions, that is entirely the choice of your managers, We have clients with over 100 dispositions per campaign. FP Fred P. Customer service and tech support consultant Marketing and Advertising ### "VICIDIAL review late 2025" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money Pros the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional Cons I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple? Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) changed freelance job, the company that I am working with uses vicidial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YW Yasheema W. Sales Rep Consumer Services ### "Power auto dialer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 My overall experience with Vicidial was good it was easy to disposition the calls, we could hear the customers very clearly and it was also a fast dialer Pros It filtered the answering machine and was very easy to use. Cons I had no issue with the dialer as I mention before it was very use to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Chanique L. Team Manager Consumer Services ### "Good Dialer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 My experience with Vici was a good one however the some improvement can be made Pros The Dialer was very much effective in terms of automatic dialing Cons The Graphics and the reset option need some improvement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB LaFrance B. sALES Consumer Services ### "VICI is good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 21, 2025 It was Ok for most part, I just hated the ans machine Pros Got new lead frequently............................ Cons It doesn't filter out the Answering machines very well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Javier M. HR Manager Construction ### "God bless VICI Creators" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2024 Having Vicidial makes our job way more easier Pros The most powerful Open Source power dialer and CRM in the world. Cons It seems outdated and is in part because it can be modified Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Katie C. Admin Marketing and Advertising ### "Powerful Inbound & Outbound Dialing Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 13, 2024 ViciDial is a dialer platform that I recommend to anyone in the call center industry. It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center. Pros We have been using ViciDial for our digital marketing firm for years. Vici is an easy to learn dial software that allows for open source integration. ViciDial has allowed us to integrate live call stats into our CRM software as well as many other pertinent features that help overall workflow. My favorite part of ViciDial is the user-friendly interface for both admin and agents. Cons I would have to say the only complaint I have is that vici is not physically appealing. The interface looks a little dated, but nonetheless does not affect work flow or productivity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jean-Baptiste M. Directeur Marketing Marketing and Advertising ### "Outil Relation Client" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 6, 2024 quelques heures d'utilisation au début pour se faire la main puis usage rapide hebdomadaire Pros Grande praticité; prise en main instinctive Cons Rien de particulier; un bon esprit familier des CRM suffit Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jerome L. Senior Deployment Engineer Telecommunications ### "Beste Open Source Callcenter Software auf dem Markt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 18, 2023 Alles in allem das beste Tool auf dem Markt, was nach Einrichtung keine Kosten mehr verursacht. Pros Open Source. Viele Möglichkeiten, es für seine Bedürfnisse anzupassen. Einfach zu bedienen, auch für nicht Profis. Bester Dialer, den ich getestet habe. Wenn der Dialer richtig eingestellt ist, dann kann man seine Erreichbarkeit (In- und Outbound) stark verbessern. Cons Sieht in der Standardversion sehr spartanisch aus. Muss man sich dran gewöhnen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135842/VICIdial/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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