--- title: "Best VICIdial Alternatives 2026 | Capterra" description: "Looking for alternatives to VICIdial? Find out how VICIdial stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/135842/VICIdial/alternatives/" page_type: "alternatives" language: "en" publication_date: "2026-11-03" --- # VICIdial alternatives Last updated on November 3rd, 2026 The best VICIdial alternatives are DialedIn CCaaS (best overall), CallHippo (best free plan), HoduCC (best budget option), and Zendesk Suite (most reviewed). Together they hold 5,258 verified Capterra reviews, with overall ratings from 4.4 to 4.8 out of 5. VICIdial itself holds 4.7 out of 5 across 266 reviews. ### VICIdial - Rating: 4.7 out of 5 (266 reviews) - Ease of use: 4.3 out of 5 - Starting price: $400.00 /mo - Key features: 11 of 12 top category features --- ## Top alternatives VICIdial alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (338 reviews) | Rated 0.1 higher than this product | 4.8 out of 5 | $25.00 /user/mo | 12 of 12 top category features | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) | Rated 0.3 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 12 of 12 top category features | | [Readymode](https://www.capterra.com/p/136728/Readymode/) — 4.6 out of 5 (145 reviews) | Rated 0.1 lower than this product | 4.6 out of 5 | $239.00 /user/mo | 12 of 12 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated the same as this product | 4.6 out of 5 | $15.00 /user/mo | 5 of 12 top category features | | [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 (893 reviews) | Rated the same as this product | 4.8 out of 5 | $29.00 /user/mo | 11 of 12 top category features | | [Aircall](https://www.capterra.com/p/184709/Aircall/) — 4.2 out of 5 (467 reviews) | Rated 0.5 lower than this product | 4.4 out of 5 | $40.00 /mo | 12 of 12 top category features | | [JustCall](https://www.capterra.com/p/157853/JustCall/) — 4.1 out of 5 (225 reviews) | Rated 0.6 lower than this product | 4.3 out of 5 | $29.00 /user/mo | 12 of 12 top category features | | [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) — 4.5 out of 5 (395 reviews) | Rated 0.2 lower than this product | 4.6 out of 5 | $90.00 /user/mo | 12 of 12 top category features | | [CallHippo](https://www.capterra.com/p/159578/CallHippo/) — 4.4 out of 5 (695 reviews) | Rated 0.3 lower than this product | 4.4 out of 5 | $19.00 /user/mo | 11 of 12 top category features | | [HoduCC](https://www.capterra.com/p/156136/HODUCC/) — 4.6 out of 5 (109 reviews) | Rated 0.1 lower than this product | 4.6 out of 5 | $10.00 /user/mo | 12 of 12 top category features | --- ## Top Free alternatives to VICIdial The best free alternatives to VICIdial are Zendesk Suite, LiveAgent, and Ringover — all three offer a free plan alongside paid tiers. ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) - Free options: Free trial - Starting price: $15.00 /user/mo ### [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 (893 reviews) - Free options: Free trial - Starting price: $29.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated VICIdial alternatives are DialedIn CCaaS (4.8), LiveAgent (4.7), and Ringover (4.7). ### [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) - 216 SMB reviewers say - Overall rating: 4.8 out of 5 across 216 SMB reviews - Ease of use: 4.9 out of 5 across 215 SMB reviews > "What I liked most about DialedIn CCaaS was that it was easy to use and helped streamline our survey calling process." — Tracy W., TSR (September 21, 2026) ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,088 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,088 SMB reviews - Ease of use: 4.6 out of 5 across 1,082 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [Ringover](https://www.capterra.com/p/169627/RingOver/) - 764 SMB reviewers say - Overall rating: 4.7 out of 5 across 764 SMB reviews - Ease of use: 4.8 out of 5 across 764 SMB reviews > "Ringover is very easy to use on a daily basis." — Rayan R., CSM (September 21, 2026) --- ## Why do teams switch from VICIdial? Of the 16 Capterra reviewers who reported switching away from VICIdial, the most common destinations were Convoso, Readymode, DialedIn CCaaS, and Ringover. ### What users preferred ### [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) - 4.5 out of 5 (395 reviews) — 9 reviewers switched here > "Convoso is so much more comprehensive and useful." — Cory L., General Manager and CRM Manager (January 16, 2025) ### [Readymode](https://www.capterra.com/p/136728/Readymode/) - 4.6 out of 5 (145 reviews) — 3 reviewers switched here > "we switched because ready mode offers a much faster dialing speed and a more use - friendly interface compared to our previous software" — Nora B., cold caller (March 16, 2026) ### [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) - 4.8 out of 5 (338 reviews) — 2 reviewers switched here > "Its more secure and monitorable and the app is easy to use" — Mahady Hossain F., Telemarketing executive (October 15, 2026) ### [Ringover](https://www.capterra.com/p/169627/RingOver/) - 4.7 out of 5 (893 reviews) — 2 reviewers switched here > "simplicité d'utilisation et budget accessible" — Amine A., CEO (July 10, 2025) --- ## Find software for your specific use case ### Call Center - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (470 reviews) - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (338 reviews) ### Call Recording - [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) — 4.7 out of 5 (41 reviews) - [Salesloft](https://www.capterra.com/p/157977/Salesloft/) — 4.5 out of 5 (562 reviews) - [Intulse](https://www.capterra.com/p/161865/Intulse/) — 4.4 out of 5 (132 reviews) ### Auto Dialer - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (338 reviews) - [Ricochet360](https://www.capterra.com/p/141932/Ricochet/) — 4.8 out of 5 (82 reviews) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) — 4.4 out of 5 (271 reviews) ### Contact Center - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (470 reviews) - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (338 reviews) ### Telephony - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (470 reviews) - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (338 reviews) - [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) — 4.7 out of 5 (41 reviews) ---