--- title: "Best VICIdial Alternatives 2026 | Capterra" description: "Looking for alternatives to VICIdial? Find out how VICIdial stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/135842/VICIdial/alternatives/" page_type: "alternatives" language: "en" --- # VICIdial alternatives Last updated on September 15th, 2026 The best VICIdial alternatives are DialedIn CCaaS (best overall), CallHippo (best free plan), LiveAgent (best budget option), and Zendesk Suite (most reviewed). Together they hold 6,900 verified Capterra reviews, with overall ratings from 4.4 to 4.8 out of 5. VICIdial itself holds 4.7 out of 5 across 266 reviews. ### VICIdial - Rating: 4.7 out of 5 (266 reviews) - Ease of use: 4.3 out of 5 - Starting price: $400.00 /mo - Key features: 11 of 12 top category features --- ## Top alternatives VICIdial alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (330 reviews) | Rated 0.1 higher than this product | 4.8 out of 5 | $25.00 /user/mo | 12 of 12 top category features | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) | Rated 0.3 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 12 of 12 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated the same as this product | 4.6 out of 5 | $15.00 /user/mo | 12 of 12 top category features | | [Readymode](https://www.capterra.com/p/136728/Readymode/) — 4.6 out of 5 (144 reviews) | Rated 0.1 lower than this product | 4.6 out of 5 | $239.00 /user/mo | 12 of 12 top category features | | [JustCall](https://www.capterra.com/p/157853/JustCall/) — 4.1 out of 5 (225 reviews) | Rated 0.6 lower than this product | 4.3 out of 5 | $29.00 /user/mo | 12 of 12 top category features | | [Aircall](https://www.capterra.com/p/184709/Aircall/) — 4.2 out of 5 (466 reviews) | Rated 0.5 lower than this product | 4.4 out of 5 | $40.00 /mo | 12 of 12 top category features | | [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 (887 reviews) | Rated the same as this product | 4.8 out of 5 | $29.00 /user/mo | 11 of 12 top category features | | [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) — 4.5 out of 5 (395 reviews) | Rated 0.2 lower than this product | 4.6 out of 5 | $90.00 /user/mo | 12 of 12 top category features | | [CallHippo](https://www.capterra.com/p/159578/CallHippo/) — 4.4 out of 5 (691 reviews) | Rated 0.3 lower than this product | 4.4 out of 5 | $25.00 /user/mo | 11 of 12 top category features | | [Nextiva](https://www.capterra.com/p/175788/Nextiva/) — 4.6 out of 5 (919 reviews) | Rated 0.1 lower than this product | 4.5 out of 5 | $25.00 /user/mo | 10 of 12 top category features | --- ## Top Free alternatives to VICIdial The best free alternatives to VICIdial are Zendesk Suite, LiveAgent, and JustCall — all three offer a free plan alongside paid tiers. ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) - Free options: Free trial - Starting price: $15.00 /user/mo ### [JustCall](https://www.capterra.com/p/157853/JustCall/) — 4.1 out of 5 (225 reviews) - Free options: Free trial - Starting price: $29.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated VICIdial alternatives are LiveAgent (4.7), Ringover (4.7), and Readymode (4.6). ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,089 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,089 SMB reviews - Ease of use: 4.6 out of 5 across 1,083 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [Ringover](https://www.capterra.com/p/169627/RingOver/) - 760 SMB reviewers say - Overall rating: 4.7 out of 5 across 760 SMB reviews - Ease of use: 4.8 out of 5 across 760 SMB reviews > "It is highly efficient, user-friendly, and has completely transformed our workflows." — Adrien S., Sales Director (August 27, 2026) ### [Readymode](https://www.capterra.com/p/136728/Readymode/) - 119 SMB reviewers say - Overall rating: 4.6 out of 5 across 119 SMB reviews - Ease of use: 4.6 out of 5 across 119 SMB reviews > "I’ve been using Readymode for more than three years, and it has consistently proven to be a reliable and effective dialer solution." — Nader H., Cold caller (March 16, 2026) --- ## Why do teams switch from VICIdial? Of the 15 Capterra reviewers who reported switching away from VICIdial, the most common destinations were Convoso, Readymode, Ringover, and DialedIn CCaaS. ### What users preferred ### [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) - 4.5 out of 5 (395 reviews) — 9 reviewers switched here > "Convoso is so much more comprehensive and useful." — Cory L., General Manager and CRM Manager (January 16, 2025) ### [Readymode](https://www.capterra.com/p/136728/Readymode/) - 4.6 out of 5 (144 reviews) — 3 reviewers switched here > "we switched because ready mode offers a much faster dialing speed and a more use - friendly interface compared to our previous software" — Nora B., cold caller (March 16, 2026) ### [Ringover](https://www.capterra.com/p/169627/RingOver/) - 4.7 out of 5 (887 reviews) — 2 reviewers switched here > "simplicité d'utilisation et budget accessible" — Amine A., CEO (July 10, 2025) ### [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) - 4.8 out of 5 (330 reviews) — 1 reviewers switched here > "We reached the limit of our vendors ability to adapt the solution to our growing business complexity. And the technical support was non existant" — Wayne D., Dir Call Centers (November 18, 2019) --- ## Find software for your specific use case ### Call Center - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (330 reviews) ### Call Recording - [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (570 reviews) - [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) — 4.7 out of 5 (41 reviews) - [Vonix](https://www.capterra.com/p/191599/Vonix-Voice/) — 4.8 out of 5 (23 reviews) ### Auto Dialer - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (330 reviews) - [Ricochet360](https://www.capterra.com/p/141932/Ricochet/) — 4.8 out of 5 (82 reviews) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) — 4.4 out of 5 (270 reviews) ### Contact Center - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (330 reviews) ### Telephony - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (330 reviews) ---