# VICIdial Pricing 2026 | Capterra > Learn more about VICIdial pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/135842/VICIdial/pricing --- # Pricing for VICIdial [4.7 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/) Write a Review! ## [VICIdial](https://www.capterra.com/p/135842/VICIdial/) has **2** pricing plans - Yes, has free trial - Yes, has free version **Credit Card Required:** No **Discount:** Information not available ### Hosted VICIdial $400 **Pricing Model:** Other **Payment Frequency:** Per Month Hosted VICIdial plan includes: Not available ### Free Open-Source Download $0 **Pricing Model:** Other **Payment Frequency:** Per Year Free Open-Source Download plan includes: Not available ## Popular alternatives to [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Looking to learn more about Call Center software similar to VICIdial? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Ringover [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price:$29/month [LEARN MORE](https://www.capterra.com/p/169627/RingOver/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) by Convoso [4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting Price:$90/month [LEARN MORE](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) by ChaseData [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/29589/CallCenterNOW/) by Readymode [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price:$199/month [LEARN MORE](https://www.capterra.com/p/136728/Readymode/) by QualityUnit [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [View all alternatives](https://www.capterra.com/p/135842/VICIdial/alternatives/) ## What do others say about [VICIdial](https://www.capterra.com/p/135842/VICIdial/) pricing? Pricing RatingN/A Value For Money[4.8(265)](https://www.capterra.com/p/135842/VICIdial/reviews/) Pros Cons [Read All 265 Reviews](https://www.capterra.com/p/135842/VICIdial/reviews/) Read Full Reviews Below Verified Reviewer Transfer Sales Agent Insurance, 501-1,000 employees Used the software for: Less than 6 months ** Overall Rating 5.0 ** Ease of Use 3.0 Customer Service 3.0 Features 3.0 Value for Money 3.0 Likelihood to Recommend 30% 3/10 Reviewer Source Source: Capterra April 30, 2026 "Functional but Not Very Flexible" **Overall:** What I liked least about VICIdial is that the system felt outdated and not very flexible. The dispositions were very limited and extremely direct, which made the workflow feel restricted. Another issue I experienced was during transfers. **Pros:** What I liked most about VICIdial is that it was straightforward to use for outbound calling. The system made it easy to move through leads, update dispositions, and stay organized during each shift. Even though I used it for a short period on the ACA campaign, the layout was simple enough that I could work efficiently without any confusion **Cons:** What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions. Another issue I experienced was during transfers — when the system opened a separate link for the agent, and I didn’t close it after the transfer, I couldn’t disposition the call. It made the workflow a bit inconvenient and added extra steps to finish the call properly. **Switched From:** [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) **Reasons for Switching to VICIdial:** We switched from ChaseData to VICIdial because it was extremely slow and kept freezing when all campaigns were active at once. The system couldn’t handle the workload, especially during busy calling periods, so the performance issues made it hard for agents to stay productive. Moving to VICIdial was mainly to avoid those delays and constant freezing. Vendor Response By Vicidial Group on May 8, 2026 If you are having issues with slow lead switching and transfer issues, those are almost always due to improper configuration of the system, and not a problem with the VICIdial software itself. Since VICIdial is free and open-source, anyone can install it on any kind of system, even if that system is not capable of handling the load. We can certainly help with that if you contact us for support. As for limited dispositions, that is entirely the choice of your managers, We have clients with over 100 dispositions per campaign. Verified Reviewer Transfer Sales Agent Insurance, 501-1,000 employees Used the software for: Less than 6 months ** Overall Rating 5.0 ** Ease of Use 3.0 Customer Service 3.0 Features 3.0 Value for Money 3.0 Likelihood to Recommend 30% 3/10 Reviewer Source Source: Capterra April 30, 2026 "Functional but Not Very Flexible" **Overall:** What I liked least about VICIdial is that the system felt outdated and not very flexible. The dispositions were very limited and extremely direct, which made the workflow feel restricted. Another issue I experienced was during transfers. **Pros:** What I liked most about VICIdial is that it was straightforward to use for outbound calling. The system made it easy to move through leads, update dispositions, and stay organized during each shift. Even though I used it for a short period on the ACA campaign, the layout was simple enough that I could work efficiently without any confusion **Cons:** What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions. Another issue I experienced was during transfers — when the system opened a separate link for the agent, and I didn’t close it after the transfer, I couldn’t disposition the call. It made the workflow a bit inconvenient and added extra steps to finish the call properly. **Switched From:** [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) **Reasons for Switching to VICIdial:** We switched from ChaseData to VICIdial because it was extremely slow and kept freezing when all campaigns were active at once. The system couldn’t handle the workload, especially during busy calling periods, so the performance issues made it hard for agents to stay productive. Moving to VICIdial was mainly to avoid those delays and constant freezing. Vendor Response By Vicidial Group on May 8, 2026 If you are having issues with slow lead switching and transfer issues, those are almost always due to improper configuration of the system, and not a problem with the VICIdial software itself. Since VICIdial is free and open-source, anyone can install it on any kind of system, even if that system is not capable of handling the load. We can certainly help with that if you contact us for support. As for limited dispositions, that is entirely the choice of your managers, We have clients with over 100 dispositions per campaign. [Read All 265 Reviews](https://www.capterra.com/p/135842/VICIdial/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)