# Page 11 | VICIdial Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is VICIdial the right Predictive Dialer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/135842/VICIdial/reviews

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VICIdial

4.7 (264)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of VICIdial

## Showing most helpful reviews

Showing 251-264 of 264 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ZB

Zakele B.  
  
  
Used the software for:

### "null"

December 28, 2018

2.0

Review Source

✔MB

✔ Mathieu B.  
Consultant Associé - marketing digital - Stratégie d'acquisition de nouveaux clients - CRM  
Information Technology and Services  
Used the software for:

### "null"

August 20, 2018

5.0

Review Source

ES

Eloisa S.  
Information Systems Trainer  
Hospital & Health Care  
Used the software for:

### "null"

August 18, 2018

2.0

Review Source

TB

Thibaud B.  
  
  
Used the software for:

### "Performant but not easy to use"

March 29, 2017

4.0

Vicidial is an open source software for outbond and inbound dials with all features for call center. Despite an .iso distribution (Vicibox) for simplifying deploiement, setup and administration are n't easy with an unfriendly interface.

Review Source

VR

Verified Reviewer  
CTO  
Marketing and Advertising  
Used the software for: 6-12 months

### "Excellent solution"

April 3, 2019

5.0

Very good

Pros

Excellent solution for any size of call center, worked for us for 8 seats call center

Cons

Not easy to setup and make it work first time

Review Source

SM

Steve M.  
  
  
Used the software for:

### "Vicidial is Great!!!"

March 15, 2017

4.0

I have been very pleased with vicidial over the years. We have a consultant that runs things for us, so I'm not 100% familiar, but I sure know it gets the job done and my consultant (who I trust very much) swears by it!!

Review Source

nT

noc T.  
  
  
Used the software for:

### "Vicidial All-in-a-box Solution"

March 16, 2017

5.0

This is a very useful product and was able to help us build a clustered solution from scratch. Good Job.

Pros

scalable and efficient

Cons

asterisk limitations

Review Source

KY

KEN Y.  
  
  
Used the software for:

### "A really great product"

March 15, 2017

5.0

VT dial is a great service that has helped me Propel my company into the high profit a week range all the IT help is great. Wouldn't give it up for the world!

Review Source

MW

Matt W.  
  
  
Used the software for:

### "Best open source dialer software"

March 15, 2017

5.0

Takes awhile to learn but once you do it can handle most campaigns. We have been using it for all different types of outbound/inbound, B2B and B2C campaigns.

Review Source

WB

Warren B.  
MD  
  
Used the software for: Less than 6 months

### "We haven't started to install Vicidial yet"

April 28, 2018

5.0

Pros

The wide online support and its open source technology. However we are trying to find a predictive dialler manager in the UK with experience of Vicidial

Cons

Haven't started to use vicidial yet as we are seeking to find a UK Asterisk expert to help with on-going support, possibly a dialler manager

Review Source

RL

Rafael L.  
  
  
Used the software for:

### "Best call center software"

March 15, 2017

5.0

I've been installing VICIdial for more than 10 years, no issues and or problems. It fits all my clients on their call centers.

Review Source

SR

Sajiv R.  
I.T manager  
Information Technology and Services  
Used the software for:

### "amazing product"

March 20, 2017

5.0

I have been using Vicidial for a long time. It's a great software. I even travelled 15000km to take their official training.

Review Source

JS

James S.  
  
  
Used the software for:

### "Amazing Application!"

March 15, 2017

5.0

Excellent application for what we need. The amount of options and resources available exceeds our expectations.

Review Source

MD

Mikael D.  
Founder  
Information Technology and Services  
Used the software for: Less than 6 months

### "The only credible alternative I know to paid solutions"

April 11, 2017

5.0

We tested it but we haven't gone into production at the moment. The learning curve is a bit steep but vicidial is the only alternative I know to paid solution. It could help you save money. The whole package is customizable and extensible so that you can develop a unique customer experience.

Pros

Open source, predictive dialing, manage both inbound and outbound calls, open to customization and extension

Cons

A bit complex to get started with it : you need to master both asterisk and vicidial

Review Source

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