# Page 2 | VICIdial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is VICIdial the right Predictive Dialer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135842/VICIdial/reviews --- VICIdial 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of VICIdial ## Showing most helpful reviews Showing 26-50 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FP Fred P. Customer service and tech support consultant Marketing and Advertising Used the software for: 2+ years ### "VICIDIAL review late 2025" November 13, 2025 5.0 it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money Pros the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional Cons I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple? Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) changed freelance job, the company that I am working with uses vicidial. Review Source YW Yasheema W. Sales Rep Consumer Services Used the software for: 6-12 months ### "Power auto dialer" January 31, 2025 5.0 My overall experience with Vicidial was good it was easy to disposition the calls, we could hear the customers very clearly and it was also a fast dialer Pros It filtered the answering machine and was very easy to use. Cons I had no issue with the dialer as I mention before it was very use to use. Review Source LB LaFrance B. sALES Consumer Services Used the software for: 1-2 years ### "VICI is good" January 21, 2025 5.0 It was Ok for most part, I just hated the ans machine Pros Got new lead frequently............................ Cons It doesn't filter out the Answering machines very well. Review Source KC Katie C. Admin Marketing and Advertising Used the software for: 2+ years ### "Powerful Inbound & Outbound Dialing Platform" August 13, 2024 4.0 ViciDial is a dialer platform that I recommend to anyone in the call center industry. It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center. Pros We have been using ViciDial for our digital marketing firm for years. Vici is an easy to learn dial software that allows for open source integration. ViciDial has allowed us to integrate live call stats into our CRM software as well as many other pertinent features that help overall workflow. My favorite part of ViciDial is the user-friendly interface for both admin and agents. Cons I would have to say the only complaint I have is that vici is not physically appealing. The interface looks a little dated, but nonetheless does not affect work flow or productivity. Review Source CL Chanique L. Team Manager Consumer Services Used the software for: Less than 6 months ### "Good Dialer " January 31, 2025 5.0 My experience with Vici was a good one however the some improvement can be made Pros The Dialer was very much effective in terms of automatic dialing Cons The Graphics and the reset option need some improvement Review Source Jean-Baptiste M. Directeur Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Outil Relation Client" July 6, 2024 5.0 quelques heures d'utilisation au début pour se faire la main puis usage rapide hebdomadaire Pros Grande praticité; prise en main instinctive Cons Rien de particulier; un bon esprit familier des CRM suffit Review Source TW Taralee W. Leads generating specialist Telecommunications Used the software for: 1-2 years ### "Best dialer to use" March 1, 2023 5.0 It is great very easy to use. You can learn in less than 1 hour Pros It is easy to use, the features are effective and it can be access from a web platform so it doesn't have to take up alot of storage. Cons Wish it could do screen recording so you can see what agents is seeing when having issues we normally have to use another app Review Source John A M. Director Used the software for: 1-2 years ### "I still can't believe it's free!" June 7, 2018 5.0 It allowed to make my calls with a predictive dialer with all the features you can imagine, eliminate my dependence on land lines, and have a system my agents could log in to locally or remotely. Pros First that you can download and install and use it completely 100% free, no strings attached. Second, it has every feature you could possibly imagine for dialing solution software and predictive dialers. Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. Fourth, they have a user forum where, and I kid you not, you can post a question or an issue you are having, and either a VICIdial expert or one of the other many experts on the forum will respond to your question usually within an hour or two, always that same day, and answer your question or help you work through your issue. Fifth, it's now the world's most popular dialing solution software, so you can find answers to about any question by just googling. Sixth, the hardware requirements are low. When I first installed VICIdial I used an old desktop and turned it into a VICIdial server. And seventh and maybe most importantly, VICIdial is constantly evolving. New revisions come out regularly, and new versions of the installer VICIbox are produced regularly, and they are new features constantly, and the program keeps getting better and better! In their next version of VICIbox they are offering a webrtc softphone built right into the program, so you won't need to download and configure softphones anymore. In summary, VICIdial is everything you always wanted in a predictive dialer or software dialing solution, and it is absolutely free of charge! Cons I installed VICIdial in March of 2017. It took me a weekend to set up campaigns, upload lists to call, configure a VoIP carrier, and put in the settings I needed for my campaigns. I installed on a Sunday afternoon and started dialing the next day on Monday morning at 9AM. And everything worked! Now it's June of 2018 and I've been using VICIdial for 1 year and 2 months. Although I got everything working the very first day, over time I have discovered the hundreds of features VICIdial offers and how to set them and configure them. The VICIdial system I use today is much different from the one I started with a year ago. Well the system is exactly the same, same operating system, same vicidial same asterisk, but I take advantage of many features now that I didn't even realize VICIdial had when I first installed it. If there is a con about using this software, and I do not believe there is, it would be VICIdial has so many features it takes a little time to learn all of them Review Source Response from Vicidial Group June 12, 2018 Thank you for the glowing review! EML EL Meleza L. call center agent Telecommunications Used the software for: 2+ years ### "Fast and Easy Dialer" September 2, 2021 5.0 Over all the dialer can react a good impact for the call center of mine. My agents doesn't having a hard time to used. Its not time consuming other than dialer in the market nowadays Pros Easy to used and not time consuming. You can switched from auto dial to manual dial and not time consuming for my call center agents. User manual is good and covers everything that a center must know and the best of it is most of all, It's FREE Cons List listing, user listing, Phone listing, add search functionality and other items that tends to go long. Sometimes you cant hear anything if you don't properly install the settings and sometimes the agents can be kicked out in the dialer Review Source JL Jerome L. Senior Deployment Engineer Telecommunications Used the software for: 2+ years ### "Beste Open Source Callcenter Software auf dem Markt" November 18, 2023 5.0 Alles in allem das beste Tool auf dem Markt, was nach Einrichtung keine Kosten mehr verursacht. Pros Open Source. Viele Möglichkeiten, es für seine Bedürfnisse anzupassen. Einfach zu bedienen, auch für nicht Profis. Bester Dialer, den ich getestet habe. Wenn der Dialer richtig eingestellt ist, dann kann man seine Erreichbarkeit (In- und Outbound) stark verbessern. Cons Sieht in der Standardversion sehr spartanisch aus. Muss man sich dran gewöhnen. Review Source Panagiotis B. CTO Telecommunications Used the software for: 2+ years ### "An exceptional money making piece of Open source software." April 4, 2019 5.0 II have tried a lot of open source software over the 15 years of my professional career. One reason or another I had to stop working with most of them. This is not the case with Vici. Since I tried for the first time I fall in love with it and 10 years down the line I have quit every other dialer that I was working with and I dedicated myself to it. I feel that my time is well spent and has never failed to surprise me with capabilities that even extremely expensive dialers had let me down in the past. Pros Capabilities and features -flexibility. When a customer is asking me for a weird something I taught myself to say: I will have a look and let you know. No matter how weird peculiar complex or out of the box is what you have been asked there are chances that Vici can do it just by playing around with parameters and menus and not writing even one line of code. The community is extremely helpful and encouraging. Cons I have to admit that the learning curve for the administrator and integrator is steep and needs a lot of time and trial and error to configure the first installation. It is not so bad once you get the grasp of the software and understand where you are looking. The menus are intimidating. I felt the same only when I tried Blender for the first time. Review Source RE Reda E. CTO Marketing and Advertising Used the software for: 1-2 years ### "Good Call center solution open source" January 16, 2023 5.0 Vicidial gave me a 0$ solution and helped me maximize my income Pros Vicidial is very complete and easy to install and deploy.Agent interface is easy to use in a natural way.Modifications can be made directly on the opensource code Cons The scripter isn t very rich. You have to program your own script if you want an evolved script Reason for choosing VICIdial Cost Switched from [inconnect](https://www.capterra.com/p/164772/OmniChannel/) CostVicidial contains some features that i had to pay for developpement in inConcert Omnichannel Contact Center Review Source Gregorio T. Report Analyst & Production Supervisor Consumer Services Used the software for: 1-2 years ### "Pretty good software to start a contact center!" September 12, 2022 3.0 Good software to start a contact center business, with ups and downs, weaknesses that affect growth and force you to move to other more complete software, Pros Really easy to implement and run, Light and open to be used in any operating system. Cons Reporting and analytics are too weak, They should be better to be able to have accurate data and work with the teams and obtain better performance. Reason for choosing VICIdial Price and rapid implementation to start a business running as soon as possible. Review Source Response from Vicidial Group November 1, 2022 We recently added a new enhanced reporting module(VERM) with dozens of new comprehensive reports. It is free and included in the VICIdial software codebase, you just need to upgrade your system to get it. RF Rogger F. CTO Telecommunications Used the software for: 2+ years ### "a Swiss Army Knife for those who are creative enough to use it well" April 22, 2020 5.0 At GOSAT we use VICIdial in our contact center for loan sales to a local bank in Brazil, where we integrate it 100% with the bank. We also use VICIdial on clients of different segments in the market: collection, petrol, school, health and etc ... Pros VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system. We were able to meet all our needs and overcome all challenges using VICIdial. Cons I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger. We do this today through other solutions, it would be perfect integrated with VICIdial. Alternatives considered [Alvaria CXP](https://www.capterra.com/p/224221/Alvaria/) Reason for choosing VICIdial Because it is open source and has a more active community in the world, and the fact that it is constantly updated and improves. Review Source VR Verified Reviewer Team Supervisor Outsourcing/Offshoring Used the software for: 2+ years ### "Amazing dialer for contact centers" August 26, 2018 5.0 Setting it up is not difficult at all. You can access it at home. Do inbound and out going calls easily, determine the abandon calls, average handling time, you can also trace via inbound reports the peak hour so you can project how many agents to assign at a certain hour. It is undeed an impressive software/provider. Pros Our company is using Vicidial even before I was hired 5 years ago. It is always available and we never had a issue using it. You can use it for agents time log in and out, monitoring queueing calls, barge live calls and generate reports. All you need about the operations is available there and it can be exported to excel files. Cons The interface was a bit old school due to the gray, white and black background but all the details you needed is available especially when your doing reports. Review Source Anicet L. Gestion des clients Broadcast Media Used the software for: 6-12 months ### "Une solution de centre de contact très efficace" October 30, 2023 4.0 Pros VICIdial est un outil très performant pour les entreprises. Doté de multiples fonctionnalités, il aide nos agents à gérer des appels téléphoniques au sein de l'entreprise. Simple et facile à utiliser, c'est une application dont l'intégration est très bénéfique. Cons Il serait mieux que le tarif de VICIdial soit affiché au publique et non sur demande. Review Source Response from Vicidial Group November 18, 2023 VICIdial is free, the price is not displayed because Capterra won't let us show that it is free in their listing. VR Verified Reviewer Chief Technology Officer Used the software for: 2+ years ### "Very stable and active platform" April 30, 2018 5.0 Pros Stable: I've been a VICIdial admin for a seven server cluster for about four years now. Hopefully I didn't jinx myself - but zero days of down time in that entire time frame. If I had to sum up ANY downtime in hours, I'd ballpark less than 30 MINUTES per month TOTAL (95% floor manager/agent) errors (SQL typo, running lists empty, bad listmix status choice). This is a small operation, 20-40 agents, blend of inbound/outbound, 150,000 calls/day, running 5-6 days per week, 8hrs per day. Cons I've had to think on this section for quite a while. Very hard to fault a free and open platform, what can you expect for free?? If you're willing to sit down, read and learn, it's a great platform, community and product. Maybe the paid manuals could be updated more frequently - even a stretch to be a con... It would be nice if there was a newbie section for an admin with no \*nix skillset, trying to think of what would make starting out a little easier for some. Then again, if you can't google and figure out 98% of the stuff yourself, probably chose the wrong job. Review Source CC Christian C. CEO Information Technology and Services Used the software for: 2+ years ### "The best open source callcenter software you can find" April 5, 2019 5.0 By using Vicidial we have been able to reach clients which were prohibited by the costs of propietary software. We have grown as a company and learned how to integrate this marvelous piece of software with quite some other systems. We provide support for Vicidial 24/7, and have thousands of agent seats running realiably with Vicidial. Pros Vicidial has a complete set of features which allow you to turn inexpensive hardware into a fully fledged callcenter solution. Its features comprehend all of those propietary software, such as call recording, full reporting, outbound and inbound dialing, load balancing multiple servers, and so much more. Plus, it's open source, so that allows you to customize it or tweak it to fit your needs. There's nothing that can't be accomplished by that. Cons The software is so powerful it can overwhelm the regular user with so much possible configurations available, thus dificulting the setup. Also, it's main user interface age starts to show: the design is not contemporary, and it doesn't look the prettiest. However, it still gets the work done. Review Source DS Dennis S. Director Information Technology and Services Used the software for: 2+ years ### "Been using Vicidial for 8 years now" March 15, 2017 5.0 I'm a very active vicidial user and have multiple servers and we have dialed millions of numbers over the years. All our projects are in The Netherlands. ViCidial is hard to learn but once you have it under control it's an enterprise class solution. It's a great outbound and inbound tool and very scalable. The system is very stable, i've never had a single minute of downtime because of the design of the platform. It's also virtually maintenance free. In some regards ViCidial is still missing some things. For instance the ability to build your own reports and export templates and the possiblity to do skip logic surveys. The agent GUI looks old fashioned but this is not really important for the agents but this would make it much more attractive to a broader audience. Finally an integration (lead loading, call logs, click to dial, etc.) with SuiteCRM would be very welcome. However you can integrate with any CRM if it allows an URL to view a lead, you can set this up in a few minutes! Recently automated reports was added, a great feature to get daily reports via e-mail. If you make a comparison with other dialers i'm pretty sure Vicidial outmatches every system out there when you look at the amount of features. Pros Stable, scalable, open source, many features Cons Agent GUI, not able to build custom reports via interface (you can design your own if you know how to code since it's open source), no export templates, no surveys. Review Source Raymond H. Gestion des clients Broadcast Media Used the software for: 6-12 months ### "VICIdial : Un outil très performant " October 26, 2023 4.0 Pros Une solution de centre de contact Open source de niveau entreprise, VICIdial a permis à nos agents de gérer des appels téléphoniques entrants et sortants. Très facile à utiliser et simple comme application, il est doté de plusieurs fonctionnalités et son intégration à de multiples autres applications nous ai beaucoup bénéfique. Cons Pourquoi le prix de VICIdial doit être sur demande ? Review Source Response from Vicidial Group November 18, 2023 VICIdial is free, the price is not displayed because Capterra won't let us show that it is free in their listing. WC William C. Solution Artist Information Technology and Services Used the software for: 2+ years ### "The Only OpenSource Dialer that works and is well supported. Saved so much money!" June 15, 2016 5.0 We had a proprietary (dialogic based) PBX called Televantage and the Owner did not want to renew that (very expensive) lease. Although Televantage had an add-on for "dialer", the entire system was seriously expensive. Vicidial does not require proprietary hardware, although it is based on Asterisk and will use any compatible VOIP hardware. It is capable of running a small one or two person operation, mid-range 25-50 person Call Centers ... and ultimately can be "clustered" to manage virtually unlimited users. Although we've never gone over 150. LOL Pros Free. Easy to install with an .iso installer. Powerful. Expandable. Ongoing development. php/MySQL based so it can be integrated with almost anything. Easily transferred from server to server with a database backup/restore, an update script and possibly a couple configuration file changes. Cons Too Complex for some users (like Chess, it CAN be played by simple rules, but when you're in competition those rules suddenly don't seem so simple, LOL). Not pretty. The interface is only for employees, but it has so many layers that upgrading the visual interface is ... unlikely. Will not run in a virtualized environment for more than 1 or 2 users, you can only use Virtualization for testing/development purposes. Review Source HB Hersh B. Chief Operations Officer Marketing and Advertising Used the software for: 2+ years ### "Vicidial in the Call Center World" April 3, 2019 5.0 I love Vicidial, I have been in the call center industry for over 18 years and have used almost every software platform out there. My frustration of always having to depend on someone to resolve issues within a software resulted in taking action by installing, setting up, and implementing the software personally with the help of the online resources and vicidial manuals. My tech experience was nothing above normal and surprisingly enough I was able to install and setup the system personally without the need to involve someone else. Honestly I continue to test and try other platforms and end up always going back to Vicidial. Pros The ability to scale the software so easily is a great plus. Vicidial ability to mold to any industry due to the large amount of features it offers...it truly can be a all-in-one software where it solves the need to have multiple platforms to manage information and process in day to day activity. Finally, open source is awesome! Cons Visually it needs work, the software feel can come off as old and tired...but it makes up for it with function. Review Source OJ Orvil J. CEO Information Technology and Services Used the software for: 2+ years ### "The Best Solution for Call Centers." March 21, 2017 5.0 We have been installing VICIdial in Contact Centers since 2008, all the companies are very satisfied with the easy of use of VICIdial once it is running. For an accurate installation from scratch you needs some basic skills of Linux, Asterisk and MySQL or request to the VICIdial Group for an installation. If you really want to get the most of your VICIdial it is mandatory to read and understand of the Manager Manual, once you read it your eyes will open because this manual has examples of each kind of campaign you can setup in the software in an easy way(Inbound, Outbound, Blended, Broadcast and Predictive Dialing). VICIdial has the most complete functions we can expect in a Contact Center software, it can use legacy TELCO analog lines of SIP/IAX trunks, E1, T1 and use IP Phones or SIP/IAX Softphones so you have many options to start using it. Pros Because it is based on Asterisk you can use your legacy TELCO analog lines, SIP Trunks, E1's, T1's. You can use your legacy analog phones just using a VoIP Gateway. In constant development of new features. Cons It may be is not a real cons because you should do this for all the software, but especially with VICIdial If you don't read and understand the Manager Manual you will take more time to start using the software with all the capabilities Review Source IG Ian G. Call center manager Telecommunications Used the software for: 2+ years ### "The dialer is a beast!" April 4, 2019 5.0 Overall, vicidial is a platform for you if you want to build a straightforward campaign or detail designed campaign. Over the years I have been through a number of different platforms and to have the support, robust tools the platform offers and the ability to customize and build what you want, you cannot find a better dialer. Pros What I liked most about the vidial software is its ability to dial my ideal customers by timezone or by action based on analytics provided by the platform. You are able to track any interraction with potential prospects based on the rules you setup throughout the dialer. The customer service is very knowledgeable and are eager to help with any questions you may have. Being a call center manager, with a need for answers on the fly it goes a long way to have the support and with their help you cannot fail at your campaign goals. Cons The software looks ugly but its a clean design. Hey Vicidial, 1997 is calling and wants its design back. Review Source RM Roland M. IT Project Manager Telecommunications Used the software for: 2+ years ### "Free open source Callcenter software" April 4, 2019 5.0 I have used this product for over than 7 years and have been recommending it to several customers. I have deployed it for telecom service providers, NGOs and others in developing countries and the value for the free cost charged is absolutely incredible. It an do almost everything needed for a call center after a basic configuration. To get more advanced stuff you need so good understanding of IP Telephony and call center call flow, inboudn and outbound call, campaigns, leads.... Cost of support is reasonable for the expertize and to make sure vicidial as a company remains sustainable. I strongly recommend this product to any SME trying to establish basic or advanced call center fonction without spending much on hardware or software. Pros It is free, scalable, easy to install. For a free software and for all the features offers in it, it is worth trying. The product is highly scalable and can handle a high volume of call. Expertise is however required to administer it and some support token should be purchased in case some issues are harder to fix by the in-house support team. If the callcenter has a reliable and good internet connection and that there are no security issues exposing it to the internet, going for a hosted turnkey vicidial solution would be the best approach. Cons Configuration is not that straight forward. Need to be a quite advanced IP Telephony tech to make it work. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.