# Page 3 | VICIdial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is VICIdial the right Predictive Dialer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135842/VICIdial/reviews --- VICIdial 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of VICIdial ## Showing most helpful reviews Showing 51-75 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CSR Telecommunications Used the software for: 1-2 years ### "Vici" October 9, 2022 4.0 Have worked in a few different companies where they used VICI its easy to learn and use Pros loads leads quickly and easily .generates lots of leads Cons repeated leads, would send out same ones even after coded Review Source FC Fred C. CEO Used the software for: 2+ years ### "This product has been the best product for value that we've ever used given its flexibility and cost" April 30, 2018 5.0 Cost savings is the primary benefit, together with flexibility of the platform. Pros Naturally, it's open source which is the main appeal of the software, but, also despite limited support, it is extremely flexible based on the needs of majority of our clients. Cons Naturally, unlike some paid call center platforms, it doesn't have unified messaging capabilities. Also, it doesn't allow flexibility to enable our clients to remote monitor our agents given that, per server it doesn't segregate accounts, so, its clients who are given remote access will see our other accounts, if there are several small accounts on the vicidial server Review Source Response from Vicidial Group May 30, 2018 VICidial does offer Inbound Email handling and Website Customer Chat support blended into the same interface that allows agents to handle inbound and outbound phone calls. We have several clients that use the Email support as a way of handling Faxes and SMS messages as well. As for segregated accounts, that is the whole reason we added User Group segmentation several years ago, to allow groups of users to only see what you want them to see. If you have questions about either of these, please feel free to contact us or post to our User Forums. BB Brian B. Solutions Consultant Computer Software Used the software for: 2+ years ### "Vicidial Software Review" April 11, 2019 5.0 The businesses that we serve have very unique calling and workflow/process issues that are unparalleled in the industry. Vicidial has helped us tackle these issues and DRAMATICALLY improve call center process and performance. We've increased calls by over 200% and revenues by almost as much. Pros \-Sheer functionality. Vicidial has just about every feature and function that you could desire in a call center system right out-of-the-box. -Customizations. Vicidial engineers are, hands-down, the most experienced and brightest in the industry - and I have yet to see a unique problem that we threw at them that they could not solve. -Reliability and ease-of-use. The system is rock-solid, easy-to-use and easy to scale. Cons I really have no complaints - at all. I am a huge fan of the software and the service that this organization provides. I only wish we could clone rep. and his brilliant mind. :) Review Source AS Amy S. Owner Marketing and Advertising Used the software for: 1-2 years ### "Love ViciDial" April 20, 2020 5.0 Experience has been quite good Pros ViciDial provided for us, the flexibility to house as many users as we needed by paying per server as opposed to having to pay "per user" -- Also, the ability to have one "set" of caller IDs that I can easily switch out as needed, has been a God-send. Our other service allowed us only one caller ID or, if they allowed others, it was a big technical issue to implement with new costs. ViciDial seems to have everything we need, because if ever need it to do something, we look in the manual and it's THERE -- the functionality is endless.. Cons So much to learn, that it can be daunting, yet the same fact is why we love the system as well... If there was a streamlined training scenario, that would be great.... Reason for choosing VICIdial Wanted no per user fees...and, they were limited on lines we could use as well as caller ID display Review Source Zeyn S. I.T Manager Used the software for: 2+ years ### "Excellent Software - Many Great Features" May 2, 2018 5.0 it assisted our business to go paperless, we are now fully automated and makes the business easier to manage. Pros The ability to manage blended call centers - leads analysis & reporting. i also like the ability to manage data efficiently Cons the setup of the menus could be more easily placed & every-time there's an upgrade it could be useful to change the look of the software Review Source JC Jose C. System Administrator Used the software for: 2+ years ### "Reliable, scalable, open source and packed with features for almost any use case scenario." May 12, 2017 4.0 Pros You can scale it in a pinch, if needed, and can integrate it with any external systems via its HTTP API. It has a rich variety of features, making it suitable for use in any type of call centres, being those inbound or outbound. It has all the required reports needed to successfuly run a call centre operation. It has a very detailed documentation for managers and agents. They offer a free and paid version of their manuals, the difference being the paid version having color and helpful images. It allows call centre managers to have a high grade of control over the agents, monitoring their activity since the time they log in until the end of the day. It is based on known technologies (LAMP, Asterisk), so it is fully customizable according to the customer needs. The community is vibrant, active and helpful. If you find an issue, is guaranteed the forum will have the answer. Also, the main developers are reachable in case you have a more specific need or want to pay for a feature to be implemented. For critical call centre services, it is very easy to integrate it with existing High Availability solutions (HAProxy). They have clear guidelines respecting the hardware needed to implement the solution. And please, before doing anything, read the manual. Cons Some parts of the system (the agent interface, specifically) are very difficult to customize, by its nature (lot of AJAX, HTML/Javascript/CSS/PHP in one big file). Although helpful, the presentation of almost all reports are a bit crude, being in raw text format (but the developers are rapidly enhancing those). Review Source GP Greg P. IT Manager Construction Used the software for: 2+ years ### "Great product, great performance, and great flexibility" April 20, 2020 5.0 I absolutely love VICIdial, I won't use any other dialer at all Pros The amount of customization that. you can do, and the sheer power of the dialing platform Cons It's got quite a learning curve for people to get proficient with it initially. Although once you've mastered the interface and the concepts behind the dialer, it's amazing. Reason for choosing VICIdial Open Source, and the amount of customization that VICIdial provided Switched from [Readymode](https://www.capterra.com/p/136728/Readymode/) We needed a more flexible and powerful dialer that could be customized to fit our needs, and integrate with our CRM Review Source Chris Q. CEO Think Tanks Used the software for: 2+ years ### "VicDial has changed my business forever" March 8, 2022 5.0 My expereience with the Vicidial group has been nothing but amazing, they definitely know what they are doing and I have learned so much over the past 15 years Pros I love the way you can totally customize vicidial and how many features it has Cons The interface is a little old school but since its open source, I was able to change it to my liking Reason for choosing VICIdial The overall features and upgrades available were far greater on ViciDial Review Source Luciano M. Diretor Used the software for: 2+ years ### "I've been working with VICIDial for 10 yeas. Hundreds of callcenters on current support. " April 28, 2018 5.0 Pros VICIDial's biggest advantage isn't it's free, It's OPEN SOURCE. This software allows deep integration with 3rd party system while keep performance from small to large callcenters. Cons Every middle/big callcenter based on VICIDial should know that is mandatory to have specialized support from well trained person. Review Source Shannon B. CUSTOMER SERVICE RETENTION Used the software for: 2+ years ### "It was easy to take calls and understand there platform." July 30, 2018 5.0 Pros it has a fast set up so not a lot time needed to set up and you get a free trial and you don't have to give your credit card to start the trial. Cons There were no cons for me maybe new people may be a little set back till they read everything. Also I think the reporting could be broken down to be a-lot easier. Review Source Ajit K P. CoFounder Telecommunications Used the software for: 2+ years ### "Before Vicidial we were paying hundreds of dollars per seat for our call center" May 8, 2018 5.0 I use it for our own B2B promotions. I also provide consultancy to call centers and suggest them to use ViciDial. Pros Features and ease of use. Free Opensource and great helping community. I love Survey campaign feature Cons Agent interface can be better. I don't think any other Cons if you got manager manual you can manage it very well. Review Source Chuck P. Entrepreneur Marketing and Advertising Used the software for: 2+ years ### "Been Using Vici For Years. Really love it" January 5, 2019 5.0 Great! Pros Great auto dialer platform, the user interface is pretty easy to use and administration also is fairly straight forward. Cons You will want someone who is very well versed in Vici on your team if you are using it a lot with a very large team. Sometimes tech issues come up that you may need help with. Review Source Alfio M. Director de Tecnologia Used the software for: 2+ years ### "Excellent Product, work very good" May 4, 2018 5.0 The cost and the easiest way to install Pros Stability, availability, very solid product, has a very good programming design, the automatic survey is very good. Cons The graphics and the reports are not attractive, I think the look and feel can be improved more, the reports are not very good to visual. Review Source RC Ryan C. IT Systems & Network Director Telecommunications Used the software for: 2+ years ### "If you need a call center, Vici is there for you." May 4, 2018 4.0 Pros Free and open source program in active development and works, consistently. I've based my entire business on this software and it's working wonderfully. Even the free version has an extremely active community, including the developers, that really want to help you get the system up and going. I have had better support experiences on the free Vicidial forum than I have on a service running. Cons Being free and open-source, i suppose i can't complain too much. But the front-end/GUI could use an overhaul pretty bad. The interface looks like a mid-90s website. Granted behind that GUI is a rock-solid system, it would be nice to have something better to look at every day. Review Source MA Md A. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "The ultimate selection for call center solution" April 27, 2021 5.0 Since I have started using vicidial, its changed my career path . So many deployment i have made in last 12 years as per my company need. 550 seats with cluster setup for out and in bound was a best achievement in my carrier. API based dynamic IVR has minimized human interaction in our services. Pros Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed. Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive. Cons Now a days everything we want to do using mobile phones, hence android app is required for agents. Reason for choosing VICIdial As this a open source and customizable. Review Source Mark Glenn M. IT Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Vicidial is a very easy and fun tool. It helped me grow a lot in terms of telephony knowledge." April 29, 2018 5.0 Pros The software is very flexible which makes it very suitable on most campaigns. The administrators are open for suggestions and improvements of the system. Cons needs more customization and additional information on the help page. Hopefully it will be open to more CRM systems. Review Source TD Troy D. Technical Engineering Consultant Information Technology and Services Used the software for: 2+ years ### "Call Center Software That Simply Can't Be Beat!" March 16, 2017 5.0 We have been implementing Vicidial in our clients environment for the past 10+ years and have always been amazed at how customizable it is as well as how easily it scales. It has grown into an enterprise grade product with all of the features you can imagine. Couple this with a great CRM system and you have everything you'll need and much more to manage your call center. Due to its customization and feature set, its not for the faint of heart, but with the team of experts supporting the product you will find that there is nothing else that even comes close to its value and stability. Pros It does everything you can imagine and is very extensible and coder friendly. Cons No real cons for me but newer users may feel a bit overwhelmed with the settings so maybe a wizard interface or something to hide advanced settings so that setup can be quicker and easier to understand. At the end of the day, if you read the manuals, you will be on your way to a working system in no time. Review Source Jamie W. Csr Insurance Used the software for: 2+ years ### "So easy a child could do it. " August 1, 2020 5.0 Answering calls. Organizing your calls and placing them where they go. Pros It has a limited number of functions so its not complicated. Quick to install and quick to learn. Cons I have nothing bad to day about this product. I love it. Review Source SM Sean M. CTO Telecommunications Used the software for: 2+ years ### "Best call center software company for SMBs" April 3, 2019 5.0 We have been offering Vicidial based call-center solutions to numerous companies for the last decade. It is a highly scalable, economical and user-friendly software that we recommend for all types of small to mid sized call center and telemarketing companies. The software has continuously evolved greatly since its conception over a decade ago. The Vicidial Group has been adding numerous features which help call centers a dialing platform that is stable, robust and results-driven. We have worked directly with The Vicidial Group on a few instances and have found their technical support to be highly effective. Pros Easy to download and install, free to use, highly customizable Cons Paid support can get expensive. There are some sales related reports which would be nice to have. Review Source MG Michael G. VP Operations Medical Devices Used the software for: 2+ years ### "Best Predictive Dialer on the Market!!!" March 15, 2017 4.0 We had previously used a closed source predictive dialing platform and were getting tired of being nickel and dimed every time we added users or additional lines. The software was also lacking many features. I would be embarrassed to tell you what we paid for the system. This experience led us to shop for a new platform and that is when we came across Vicidial. I am so happy we found them! The fact that it was open source and essentially free made it an easy switch from a financial standpoint. After downloading the manuals and we were able to install a server using their Vicibox installer package. We needed a little help with some advanced configuration so we purchased some support hours from the Vicidial Group and they logged in remotely and got us squared away in a flash. That was about 7 years ago and with each new version the software gets more robust and feature rich. Over the years I have recommended Vicidial to numerous colleagues and have never been burnt. If you need a predictive dialer I would highly recommend Vicidial. Review Source GC Gabriel C. Telecommunications Used the software for: 2+ years ### "Best Open Source Solution for Call Centers" March 15, 2017 5.0 I have been working with Vicidial for the last 8 years, unlike any other Open Source projects, Vicidial is in constant development, new features very often, svn update several times per week, major releases almost once per year. This is a project i have seen evolve into a big, robust and reliable solutions for Call Centers, it will provide the functionality that any Call Center will require and the reports that any manager will need. One of the best features that i love i that is so easy to integrate a custom development, it provides an API, Event Based Triggers and if it not enough you have access to the database to create your own scripts and reports and it will provide an easy way place the link on your admin panel. Hands down, this is the best open source solution for call centers. Pros Very active project New features very often Very Stable Easy to scale Easy to integrate with other projects Cons Eye candy, is not the prettiest GUI. UX can also have improvements. Review Source JB James B. CEO & Owner Accounting Used the software for: 2+ years ### "We used VICIdial in our collection process for several years and highly recommend it" July 7, 2017 5.0 This software really helped take us to a new level. It allows us to make more calls and expand our call flows it was a real game changer for us. Add to that since it was open source we had the opportunity to customize it anyway we need and you have TRUE winning combination. Pros The best part about this software is that you can either go with a solution that is fully managed by the people who put it together or you can do what we did and run with the open source solution. The community is active and helpful and the creator himself is very involved. We submitted many updates and got them submitted to the core code to expand the capabilities of the software suite. Cons There are A LOT of options although this is absolutely great this can be a bit much at first. Just make sure you take your time to get to know the software and how it works and you will be just fine. Review Source IG Ignacio G. System Engineer Telecommunications Used the software for: 2+ years ### "the best callcenter software created so far" May 28, 2020 5.0 I solve for my clients the needs they have to be able to market to all their clients and attract new clients I give them IVR, Broadcasting campaigns and outound and inbound campaings as I tell you this software complements you completely in the needs of telemarketing I LOVE IT !!!!! AAAA+ Pros I love how easy it is to handle, the exceptional support provided by the vicidial team, they are like a big family they are always there for you it is the best tool for any call center or telemarketing company Cons so far I have no complaints everything I have needed I have found it in this software Reason for choosing VICIdial because vicidial has it all and it's not that complicated to use Review Source CG Camilo G. CTO Information Technology and Services Used the software for: 2+ years ### "My appreciation of Vicidial " April 20, 2020 5.0 We are not a company that provides callcenter services regularly (sometimes we do some interim campaign), however we advise end customers who want to implement callcenter platforms and that's where we benefit from VICIdial Pros It's very powerful and it's a great alternative to licensed software. I think it's the best free call center software on the market and this has benefited a lot of people in the world. I think \[SENSITIVE CONTENT HIDDEN\] has directly or indirectly helped a lot of people so they can get their financial livelihoods. Cons I think it's a bit stiff and its graphical interface isn't the friendliest or prettiest in the world. Also I think a lack of training in languages other than English. I also believe that training should be done in countries other than the United States as new immigration policies prevent them from easily obtaining a visa to enter the U.S. Reason for choosing VICIdial QueueMetrics does not meet100% our requirements and also is costly for some customers Review Source dK david K. agent Banking Used the software for: 2+ years ### "The standard for call centers" November 12, 2019 5.0 Zoiper makes it easy for me to call 300-600 leads daily and follow up with automatic scheduled call backs without having to think much other than clicking on a time Pros Vicidial is easy to use and easy for new employees to learn. In my ten plus years in telemarketing it has been the only software we have used. I like being able to go from one office to another and instantly know how to use the software because VICIDIAL is the standard! Cons Sometimes when there is no sound, I will have to go into our software on the computer (ZOIPER) and re register the dialer, this is likely not a fault of VICIDIAl, but a driver issue Review Source Talk to a Capterra advisor for free and get results within 15 minutes.