# Page 4 | VICIdial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is VICIdial the right Predictive Dialer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135842/VICIdial/reviews --- VICIdial 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of VICIdial ## Showing most helpful reviews Showing 76-100 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramon C. Manager Project Outsourcing/Offshoring Used the software for: 2+ years ### "Excellent Dialer " September 15, 2018 5.0 Pros My very respectful of this software, easy to use, platform very stable, flow of the calls, reporting, monitoring, inbound, outbound. Wow Cons Nothing to said I like very much good one. Review Source JM Jere M. VP Marketing Marketing and Advertising Used the software for: 2+ years ### "VICIdial Review" May 15, 2020 5.0 We have downsized considerably over the past few years, at one time we had close to 20 servers, all managed internally. VICIdial answers their phones, \[SENSITIVE CONTENT HIDDEN\] are the best assisting when I have build issues and escalation to engineers \[SENSITIVE CONTENT HIDDEN\] is always seamless. Pros We have been using VICIdial for many years. Vici service support and engineers are always accessible to solve issues, the program is solid, build the campaigns and let it dial. Cons Anytime we have had any issues they have always been resolved in a timely manner. Review Source VR Verified Reviewer Team manager Telecommunications Used the software for: 2+ years ### "Excellent dialling platform " June 18, 2019 5.0 Tracking and managing agent stats and performance becomes really easy. Pros Easy to use and make changes as required by the company. Cons Nothing actually as the platform works effortlessly. Review Source Jessica D. Director Telecommunications Used the software for: 2+ years ### "Easy & feature rich" March 31, 2020 5.0 Pros Its free! It's easy to use and works 99.9% of the time. Tons of features! Customizable Cons Paying for customer service when the program goes down. Review Source VS Vaughn S. CEO Telecommunications Used the software for: 2+ years ### "Best dialer software on the market" April 20, 2020 5.0 This is overall the best dialer software on the market , we were about to try Five9, but when we compared them . We had to go with Vicidial. For its easy of use and it comes with all the the feature we were looking for. Pros The agent portal , it ease of use . the gui for admin on the software, is easy to get around and make changes when needed. I also love the Live real time view to see how the agents are doing. Cons Too many features to learn, this software is loaded, so it will take you a while if you want to learn and try all the features. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing VICIdial At that time cost and features. Review Source HD Hylton D. Director Marketing and Advertising Used the software for: 2+ years ### "Best Free Dialer for Contact Centres - VICIdial " March 16, 2017 5.0 We are a 50, 80 seat call centre and have been using VICIdial for over 5 years. It works perfectly for manual and predictive outbound calling as well as inbound calls. It's quite remarkable that it is a free software suite, as it works just as well if not better than most paid solutions. The dialer is full of features and easy to configure. The support forum is great for any assistance required with most queries being answered by the developers personally. The software has great reporting capabilities, however, I feel it lacks a few reports that I believe would be useful. I would recommend the software to any call centre as it is free, very reliable and easy to use. Thanks to the developers for designing such an awesome piece of software! Pros It's free, feature rich and easy to configure. Very reliable dialer. Cons It lacks a few reports that would be useful for our business. Review Source PB PHIL B. PHP & MySql Developer Automotive Used the software for: 2+ years ### "Powerful tool" March 26, 2019 4.0 Pros As an open source tool that has a good community supporting it, it is a good tool to use, and be part of the team to suggest improvements, implement fixes and make it a more solid system. Cons There where limitations with its ability to work with around 25+ agents simultaneously on one server, and would require clustering once you got close to that limit, even if the server capacity is fine. This drives up cost's as you need another server to run a second instance, making the transition of 20 - 30 agents quite costly. Review Source VR Verified Reviewer Embedded Software Developer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### ""VICIDIAL"" April 3, 2019 4.0 I loved this software and recommend it highly for all business uses. Pros It serves and manages all your calls and messages with lot more features to enhance user experience. I found the customer support very active and intelligible. also it is free of cost. I highly recommend it to everyone. Cons it have lot of features that it gets difficult to understand and use them in small duration, hence, this adds up to its benefit. I don't find any flaw in its working. Review Source DM David M. President Outsourcing/Offshoring Used the software for: 2+ years ### "ViciDial Review" March 15, 2017 4.0 My organization(s) have been using Vicidial for a number of years. Currently we use via a web based server and multiple centers access it. We have found it very user friendly and, of course, the price is right. What is lacking is a robust answering machine detection and when numbers are bad they come back coded as NA. Also, the reporting needs to have a someone with knowledge convert into easier to read reports. That being said if you are aware of these limitations you can work around them. Obviously, it is a fast growing and very popular dialer platform. We use it for both inbound and outbound with great success. Pros Ease of use, price (free). My team is know very knowledgeable about it. Cons Canned reporting-but we have a fix Answering machine detection is a bit lacking Bad numbers come back coded as NA Review Source TR Thomas R. CEO Marketing and Advertising Used the software for: 2+ years ### "We will never again use another call centre system." March 16, 2017 5.0 I consider myself to be a call centre specialist for more than 10 years and have been using Vicidial for 6 of those years. After switching from very expensive systems to Vicidial I have never regretted it once. Apart from costing nothing it had MORE functionality than any of the expensive closed sourced systems that I used. I was so impressed that I sponsored some of the development of Vicidial. We run 300 seats on Vicidial both inbound and outbound. Pros Ease of use, fact that you are in full control and can add your own development as you wish, functionality - it has all the bells and whistles of even the most expensive propriety systems as far as I am concerned. Excellent team managing Vicidial under Matt and always helpful in the open forums. Cons Nothing I can think of. Review Source CH Chuck H. VP of IT Telecommunications Used the software for: 2+ years ### "I'm very happy with Vicidial! There isn't a better solution for your needs for outbound or inbound" April 30, 2018 4.0 We practically run our entire business from this software. Pros Some of the best things about Vicidial is that the features that you really want are probably already designed and setup. When you think of a feature that you would like created have and propose those changes to them they are quick to respond with a very fair offer to set up the changes you want for your system. Cons Because it's such a great product, there are a lot of people trying to use vicidial with a different brand, or their own spin-off of vicidial. We were with one such company for a few months and had so many issues with them. Once I talked with the real Vicidial Group it was a night and day difference. Review Source Juan Angel A. IT Supervisor Outsourcing/Offshoring Used the software for: 2+ years ### "Great Dialer to begin " June 10, 2021 5.0 Great Software, easy to use and it FREE!, its a great software to begin with in a call center Pros OPEN SOURCE, easy to use, interrogation with Custom CRM its easy to setup and use. Multiple campaign usage. Cons Reporting is a Issue if dont have a good experience in making reporting from scratch it, but once you get the hang of its really easy. Review Source JR Jerry R. Senior Partner Telecommunications Used the software for: 2+ years ### "Way Ahead Of the Pack!" March 15, 2017 5.0 I've worked with most dialers over the last 20 years, and Vicidial is the supreme OpenSource dialer available. The underlying Asterisk 11 has been tuned to Vicidial so reliability is off the charts compared to other Asterisk based systems. The built-in agent interface is very flexible and allows you use your own custom fields in the scripts. The Vicidial API gives you the ability to create your own Agent interface exactly the way you want it. Paid support is available from multiple sources, so you are never stuck without help. The Vicidial forums are very active and often get answers to you within minutes. IMHO, you either use Vicidial in your contact center or you are paying far too much for far too little. Pros The amazingly rich array of features. Cons Figuring out how to use the amazingly rich array of features. Review Source RM Renrick M. IT Manager Information Technology and Services Used the software for: 2+ years ### "Best Free Open Source Contact Center Software I have used" March 15, 2017 5.0 I have seen vicicial on forums before but didn't think much about it until I was introduced to vicidial by someone from Pakistan. Without any prior knowledge I was able to follow the install instruction provided online to install and configure the vicidial single server system. I have also used the hosted platform which I was also pretty impressed with. I am very much impressed with the vicidial platform, the feature rich modules that's included with an open source product that is totally free. I have over 3+ years using the vicidial product. The admin and agent manual are also great compliment for anyone wanting to learn how to use the system. I will recommend this to anyone with small, medium or even a large center as there is support available and the creators of this product can hold your hand and assist you if you are willing to pay for commercial support. Great product. Pros I love the agent interface and how easy it is to configure vicidial from the web interface. I also love the fact that you can monitor your audit log and determine which user made changes to the system. I am comparing vicidial to elastix with call center module installed. Vicidial is way above. Cons The reporting can be improved. Some of the reporting is text or html base and should be csv or excel. Also the scripting engine can be improved especially for capturing information from customers. The documentation for clustering is not all complete. I wanted to try the clustering but realize that the instructions for setting up clustering was not all there. Review Source RN Reni N. Online Services Manager Financial Services Used the software for: 2+ years ### "Perfect customer communication channel" April 5, 2019 5.0 Excellent channel for communication especially arranging sales , marketing , call campaing with less human resources for high volumes of calls and vast numbers of customer data base in a very short , tight working schedule which means a lot for the business - saving time, money and having the employees efficiency increased , so a sto get involved in other work related tasks and jobs . Pros Time saving and increasing employees\` efficiency in call centers and sales teams Cons none - used more than 10 years - only benefits found so far business wise Review Source OM Omid M. CTO Telecommunications Used the software for: 2+ years ### "Vicidial " April 4, 2019 5.0 Its a great software for Call Centers . Very stable and with lots for features. It's a little complex to configure some features but definitely it worth to learn and use. Pros Features and Stability. It's open source and uses the powerful Asterisk telephony platform as a base. Community that is behind that to support is great as well. Cons Learning Curve. Configuring some features are not really easy to underestand. There is a good manager manual but in my idea that is a little confusing as well . Review Source sR santatra R. Entrepreneur Apparel & Fashion Used the software for: 1-2 years ### "Vicidial en général " February 1, 2023 5.0 Pros C'est un outil facile à utiliser et à configurer pour centre d'appel de taille moyenne. Cons Avec 15 agents ça marche très bien. Tout est fluide Review Source JA James A. President Used the software for: 2+ years ### "Excellent and creates efficiency " April 28, 2018 4.0 Pros Ability to dial large number of clients simultaneously. Easy to load and manage data. Reporting tools are comprehensive. API connectivity works well. Low load on hardware as well. Cons Agent features are limited unless you spend a ton of money on development. The HUGE issue we have is the callback functionality. It's not automated at all. It would create a huge increase in conversion if an agent could set a callback and the system would dial it automatically at the time set or if the agent was on a call already at that time it would be the very next dial they had. Vicidial is a great dialer but could be an amazing CRM as well. Review Source VR Verified Reviewer telemarketer Insurance Used the software for: 6-12 months ### "vicidial review" May 10, 2019 3.0 i do not really care for vicidial that much. we used five9 before and i liked it alot better. it seemed easier to use and operate Pros the way it gives you so many different options when u disposition the calls Cons the way it sends alot of answering machine thru to the employees instead of filtering them out Review Source Response from Vicidial Group May 22, 2019 There are options for better filtering Answering Machines going to agents, depending on how your system is configured. YM Yannick M. IT Consultant Telecommunications Used the software for: 2+ years ### "ASterisk PBX/Dialer Consultant" April 17, 2017 4.0 I have been using Asterisk since 2008. I got into it so much that I branched out into focusing on PBX administration. I previously did networking, system administration, basic programming and database management. Now I focus on providing PBX and dialer consultancy/support to small call centres. Asterisk provides a cost effective platform for small to medium size organizations. It is my flg ship solution and I owe my introduction to Asterisk to the current career path that I am on. Glory to God! Pros It's cost effectiveness, and it flexibility. Cons The support can be challenging for hard to solve issues. But nothing a little research can't handle. There are some gray areas nonetheless where portability of features and applications are involved. Review Source IG Igor G. CTO Telecommunications Used the software for: 2+ years ### "Highly configurable solution for all Contact Center tasks" April 5, 2019 5.0 We use Vicidial since version 2.0.4 and find it best solution to provide outsourcing callcenter services for wide number of customers. Pros Open Source-bases Contact center software with good documentation and paid support available. Highly configurable and scale able. Could be integrated with other software like CRM by many ways, including API. Cons Require much experience and understanding of its architecture and operation to configure properly. Review Source VR Verified Reviewer Customer Service Representative Financial Services Used the software for: 2+ years ### "Great software for call centers " May 24, 2018 5.0 Pros We have been using VICIdial daily for the past 4-5 years and it's a great call center tool. Loading and completing dialers with long lists of customers is easy. They can be sorted based on multiple details, but most importantly by time zone Cons We have had some technical issues from our user side such as duplicate calls or overlapping calls, which can only be fixed by login out and restarting the system, Review Source GA Geoff A. Owner Real Estate Used the software for: 2+ years ### "Awesome Product" April 3, 2019 5.0 Pros Powerful, Easy to set up. Good compatibility with all my devices Cons Nothing is bad about this software. I adopted early and loved it. Review Source AS Avinash S. IT Head Used the software for: 2+ years ### "Simple Design, Awesome Features, almost everything a blended cal centre would ask for. " April 1, 2017 5.0 Been using it for more than 3+ years now. For multiple call centres with varied sizes and requirements, The agents learning curve is most easy, compared to administrator or campaign manager. Lacks some reports, which can be generated manually by exporting data. The best part is community and support with mattf responding to majority of relevant queries. Pros 1\. Open Source 2. Community 3. No bloatware with some features free for trial and the get subscribed for actually relevant features. Cons 1\. Lack of some reports 2. out of the box security (sysadmins can harden it to the core, but for average user) 3. HTML5 & CSS3 theme support at least for agent interface. Review Source AT Andrew T. IT Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Robust, Reliable Dialer packed with Features" March 15, 2017 5.0 Great open source dialer in use for more than 7 years in our outbound call center. Reliable and packed with features. Constantly evolving and improving. Lots of integration options with CRM (Vtiger) and third party applications. Pros Open Source, Robust and reliable. Using it for 8 years and more. It has stood the test of time in our call center and every new version improves functionality. Integrates well with CRM applications. It has been a reliable dialer platform on which our outbound call center is built. Cons The GUI and agent screen is dated and not visually attractive. It doesn't impede performance all of course.. 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