# Page 5 | VICIdial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is VICIdial the right Predictive Dialer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135842/VICIdial/reviews --- VICIdial 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of VICIdial ## Showing most helpful reviews Showing 101-125 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manuel S. CR Italian Team leader E-Learning Used the software for: 6-12 months ### "When it is for free and few limitations, it is a must for new outbound calls company" February 3, 2019 4.0 Pros It is free, it is good for small companies up to 25 outbound calls. Works with Linux and open source. When it is about money and quality of the call it is a choice to make. Cons It is a not "good looking" interface, not pretty I mean, but as I said is for free and does it's job properly, the outfit doesn't count. Review Source SA Sirma A. Sales Representative Financial Services Used the software for: 2+ years ### "Essential for call center work " July 5, 2018 5.0 It makes going through a large number of calls a lot more affordable and organized . Pros The biggest that stands out is that you can use ViCIdial for free. On top of that it ensures a constant stable connection and through the open source development ,there are always improvements . Cons While the reports are very informative ,they are hard to understand .I would also be very happy with a design update . Review Source DW Deanna W. Customer Service Agent Telecommunications Used the software for: 6-12 months ### "VICIdial Review" May 7, 2021 3.0 My experience was terrible. I would not recommend this software to anyone. Unless they have fixed the issues. I doubt they have. We tried to get them fixed and they did not do anything. Our company changed to another software. Pros The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use. Cons The cons are that is glitched out too much. Leaving us to just sit around and not do our jobs. I had gotten a call while I was on a call. I had gotten a call from one of my coworkers working outbound. Review Source Response from Vicidial Group June 12, 2021 If a VICIdial system is set up and managed properly, it can be extremely reliable. Unfortunately, many companies who set up VICIdial on their own, do not set it up or manage it properly, so their agents have the experience you have mentioned. wG wagner G. CEO Telecommunications Used the software for: 2+ years ### "It does the job" May 25, 2021 4.0 It worked great for me who was starting up and didn't want to invest too much money on a autodialer solution. It has all the features I needed to offer my customers a rich autodialer experience. Pros Open source softwares are the best ones to help you save money, especially if you're starting up a business. Cons It's a bit complicated to learn in the beginning, but after a few weeks you get used to it and it becomes easier. Review Source EM Eric M. Owner Used the software for: 2+ years ### "excellent phone system ..easy to use" April 30, 2018 5.0 Pros its flexible and well maintained. Very dependable and scalable . The manual is a great tool as well to help you build from start to finish. Vicibox install is a simple install if it is for just one server or a cluster with many nodes. Cons The SVN upgrade is a bit confusing but once you do it once it is easily done there after. Also lack instructions on how to do so Review Source JW James W. CIO Used the software for: 2+ years ### "The best predictive dialer ever!" April 28, 2018 5.0 Pros Open software. Easy to setup with the new vicibox. Bulletproof code never fails. Our business would not be able to grow so easily and quickly without it. Support is great and available. I definitely recommend taking the training courses if you are an administrator. MySQL backend allows you to use SQL queries in case you need to change anything manually. A lot of functions can be changed in the cron jobs to enhance performance easily. Cons There were a couple of items but emailed support and they were fixed or explained how I blundered it and needed to fix. Review Source VM Vasile M. Infrastructure Manager Consumer Services Used the software for: 2+ years ### "Professional Call Center software for free" March 16, 2017 5.0 We use Vicidial in our call center for over 8 years. Once you master it, it is a very powerful solution. It needs proper equipment and the right config skills, but once implemented correctly it brings only satisfaction. We cover 4 locations (all being remote to Vicidial servers) and ~200 agents. We are able to provide our customers almost all features available in the commercial suites and keep a competitive price. I totally recommend Vicidial for small and medium call centers for the flexibility, innovation, features and for being an open source solution. Thank you guys! Pros flexibility, features, open source, good support Cons sometimes prone to errors due to web/ajax only agent interface Review Source Saloni M. Software Engineer Computer Software Used the software for: 6-12 months ### "Best Open Source dialer available" April 6, 2019 4.0 Pros I am using this dialer from last one year approx. and it's very easy to use and easy to understand. Any new recruitment in our organisation get trained on it within 2-3 days. Cons Sometimes i face a lot of glitches while using it. But it gets the job done for me most of the time. Review Source MM Mirza M. Development lead , CRM and Call Center Computer Software Used the software for: 2+ years ### "Greatest Open Source Call Center Suite " March 15, 2017 5.0 We had switched to VICIDIAL on 2012 and had scaled up one of our team. It is extremely flexible to automate and enhance. The functionality is almost everything you could think about. The UI used to be the most disliked part of our but the new changes on the UI looks quite neat. Overall a very satisfied consumer of the VICIDIAL application. Regards, Mehran Pros flexibility Cons the user interface looks really old Review Source JM Juan M. Team Leader Consumer Services Used the software for: 2+ years ### "Simple and Useful" October 22, 2019 5.0 We use VICIdial for clocking our agents. It serves as a great backup for a CRM tool since it works with the time you log in and out. Pros I love that it's easy to use and it becomes a part of your routine. Either you're using it to dial or you're just punching in. Cons The visual side, it could really use a UI redesign. It needs more color and more elegant graphics. Review Source EA Emel A. Payment Options Specialist Financial Services Used the software for: 2+ years ### "Extremely useful call tool " January 19, 2019 5.0 Pros As part of my work , I have to contact customers and verify payment information with them .Vicidial makes organizing those calls and going through them ( securely ) as quickly as that can be managed .It truly does make my work a lot easier . Cons The design is really outdated and makes navigating harder than it could be . Review Source TM Thadeus M. Director of Network Operations Pharmaceuticals Used the software for: 2+ years ### "No wonder they are the #1 used dialer in the world!" April 3, 2019 3.0 Pros Extremely stable and has all the functionality that you need to run a call center. Cons I'm sure most people would agree that the Windows 1995 look with the antique gray colors are a bit outdated. If they would stop being so stubborn and update the look they will be able to better compete in the commercial space. Review Source LT Louis T. IT Specialist Telecommunications Used the software for: 2+ years ### "Vicidial" April 4, 2019 5.0 Pros The thing that makes Vicidial so amazing is that it is open source so you can make changes or have access to the database. And the constant adding of new features is amazing. Scalable to more people is easy. Will never switch to any other platform. Cons None that I can think of. All our clients is super happy. Review Source AF Aviel F. IT Manager Information Technology and Services Used the software for: 2+ years ### "VICIdial frendly to program" April 3, 2019 4.0 We love this program and its flexibility. It has clear advantages over other program we used. Pros This software is easy to understand and follow it logic and settings. It also allow to write supporting scripts outside the program itself. Cons Some detail in the manual are not always clear so you need to test to get it wright. Review Source RA Ronnie A. IT Manager Information Technology and Services Used the software for: 2+ years ### "Feature rich, everything you need in a call center suite is there." April 30, 2018 5.0 The call center suite that never failed to meet our requirements. Pros Clustering is very easy to implement, thanks to its cluster setup wizard. You can scale up your vicidial cluster as your call center grow. Support from the creators and community it great. Most questions that you might ask have already been answered on the support forum. Cons GUI is a bit 'old school'. A fresher GUI, like with GoAutodial will add to the user experience, although functionality should always be on the top priority. Review Source AF Alessandro F. Computer & Network Security Used the software for: 2+ years ### "+1 Rocks solid!" March 21, 2017 5.0 We use ViciDial since 2007 and it fulfilled all the needings for many callcenter we manage. It is actually the best Opensource software for this purposes. Pros Full featured. Every needing for daily managment of a in/outbound callcenter is included. Supervisoning of the whole workflow is easy for teamleders Statistics and reports are greats Asterisk integration quite easy Support from developers and from comunity is very good Cons First installation a little bit tricky. But only the first time you approach this software. Review Source VR Verified Reviewer Server Administrator Used the software for: 2+ years ### "vicidial is the best dialer product i have used, i am using since last 3 years" December 28, 2017 5.0 Pros 1\. its fast 2. easy to setup 3. has many features 4. needs very less hardware resources 5. low cost Cons 1\. less support available 2. can have better themes/skin 3. should have authorized paid support center 4. reports are very hard to understand Review Source VR Verified Reviewer Manager - Mobile Strategy Telecommunications Used the software for: 1-2 years ### "Power packed software for call centres" January 9, 2019 4.0 The best part that it's free hence it can be easily used and customised Pros It's an ideal software for small to medium call centres containing such user friendly interface. Some of its key features are email integration, inbound and outbound calls, call recording and online chat. Cons There should be at least one team member who is well versed with the software. It becomes hard to tackle when any sudden technical issue come up. Review Source CM Charles M. Owner Computer Networking Used the software for: 2+ years ### "User Experience" April 5, 2019 4.0 Dialer and automatic login Pros I was able to use it for multiple functions within our operations from as simple as time clock to an automatic dialer. Cons The interface to set up the dialer was a little bit more technical than I would want for end user. Just having a stronger GI would have been helpful. Review Source TS Tudor S. Coordinator Computer Networking Used the software for: 2+ years ### "Vicidial is definitely the small car of dialers" April 21, 2020 4.0 Considering I paid nothing, it was good. Still had to learn lots and lots of features. Pros It was relatively easy to install the first time, for someone with knowledge of open source. Cons Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work. Review Source RA Roger A. CEO Information Technology and Services Used the software for: 2+ years ### "Help us to fill the need for a Call Center solution" March 17, 2017 5.0 We are VoIP specialist and software developer with more than 10 years of experience, and when we found this product 5 years ago, it was the best solution we found that fited our spectatives and it is still the best. Now we are developing parts of software to integrate costumer's existing CRM/ERP and other solutions they already are using in their business proccess with Vicidial. Pros The open source model and all functionalities it has. Cons Definitely the user interface for the agent and reports that are presented in txt mode and cannot be exported to excel or pdf. Review Source EK Ekaterina K. Client Specialist Financial Services Used the software for: 2+ years ### "Amazing ! " May 8, 2019 5.0 Pros Biggest pro is being free .On top of that ,ViCidial is probably the most efficient way I am aware of ,for organizing and going through calls. Cons If you have a lot of campaigns loaded up and aren't careful with properly naming them beforehand , they can be a hassle to manage. Review Source JR John R. System Administrator Financial Services Used the software for: 2+ years ### "Perfect call center software" March 28, 2017 5.0 Vicidial has been a dream come true. Our previous dialer software was costly and had limitations. Since we've switched to vicidial, we've made 10x more outbound calls than we were making with the previous software. Vicidial is easy to use, easy to set up, and flexible enough to meet all of our needs. The vicidial group has been great to work with when I needed help as well as the online community that has built up around vicidial. I would highly recommend vicidial to anyone looking for a powerful yet easy to use call center software. Pros Easy to use and power call center software Cons nothing Review Source MC Martín C. Manager Information Technology and Services Used the software for: 2+ years ### "Vicidial callcenter suite" March 15, 2017 5.0 Vicidial is the best choice to give our customers a complete management of their callcenters. Vicidial easily can run innbound and outbound campaigns with houndred of concurrente calls. Pros Complete license free suite to mánager callcenter based on Asterisk. Cons Perhaps their statistical reports can be improved. Review Source VR Verified Reviewer IT Director Outsourcing/Offshoring Used the software for: 2+ years ### "Simply work!" April 28, 2018 5.0 Reliable call system. Pros Free and very customizable software. So if you know Linux then you can work your way using this system. Cons Still have a lot to improve in terms of automating procedures and call flows. Hope update from a version to another will be seamless :) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.